So bummed to be having to leave a negative review - I never enjoy doing it - but I have to be honest about our experiences.
When we set up the extermination, we were told that Nelson and his crew would be at our (new to us) home on Monday morning, tenting until Wednesday. Since we were under a time crunch of having to renovate the house before being able to move in, we had other trades people lined up starting on Thursday to begin work. Well, when they didn't show up by Monday afternoon the hubby had to call and follow up (which he had taken time away from work to be at the house for in the first place). He was told it would now be Tuesday through Thursday... This meant not only was the hubby out the morning of work on Monday, but would also be out the Tuesday... AND have to scramble to try and reschedule all of the following work that was supposed to begin on Thursday. Tuesday morning turned into Tuesday afternoon and he ended up leaving and letting them do their thing without him there. When the hubby went back Wednesday evening to grab the garbage bins to put out for Thursday morning pick-up, THE TENTS WERE GONE. Apparently they were able to get everything done from Tuesday afternoon - Wednesday afternoon? And they never called to let us know... (So apparently we didn't have to move all of the other trades folks?!) [And, #RealTalk, the hubby nor I never saw the tent on the house, so we are just taking their word for it that it actually got done...]
Don't get me wrong, I understand that in home improvements/ construction there are hiccups and slight tweaks to timelines along the way, but I expect to be kept in the loop... And if that was the only issue, I probably would have said they got maybe 2.5-3 stars, but unfortunately the problems didn't stop there...
Once we got back into the house we realized that some of our tools had "disappeared". I am not going to say they were purposely stolen, because I want to believe the best in people, and maybe there's a possibility that things (like a ladder and push broom) were thought to be theirs and they just cleaned everything up, but it was still a major shock that things had walked away (and those were just the things we noticed right away). I will say that Nelson offered to make it right and said he would reimburse us the cost of the items (we needed to send him the receipts of the replacement things we bought). He said he would mail us a check, which ended up taking about 2 weeks after he said he mailed it to arrive, but at least it eventually arrived.
Again, I really wanted to like this team (Nelson and his crew came highly recommended by our realtor), but with the issues we had I can't give them my approval... read more