Tony and Kyle rock! They got our car in and out today. They know cars, Tony told us how much time…read morewe can wait to replace the serpentine belt. We had our front brakes and differential fluid changed this week, and Kyle and Tony gave polite, timely, kind customer service. I highly recommend this location and Tony and Kyle's service.

On a Friday morning on the way into Boston to work my back tire alarm came on my tire was very low…read moreI pulled into a gas station to put air in wasn't work. I made it to Sullivan tire in Woburn am Tony could not have been kinder or more helpful . Nails in my tire had to be replaced. He got my spare on so I could get to work barely late thanks to him and I went back the next morning to get new tire on. Highly recommend! Thanks Tony Thank you also Kyle

My family has purchased 3 sets of tires from Rod over the past couple of years. We've also had to…read morego back a few times with questions/seeking advice and he's always been honest and helpful. Great prices, friendly service and they won't try to upsell you. Highly recommend!

Needed tires fast. Was treated fairly, service was quick, and communication was excellent…read morethroughout. Saved me money on my tires. Seriously, check them out!

I've brought both my wife's and my old cars here many times. They are very honest and will do what…read moreneeds to be done, without charging for more. They've told me that my front breaks were bad, but told me that the rear ones could wait, when they could have replaced all four without me questioning them, or that a clunking sound I thought was my rear suspension was actually just a loose exhaust that could be cheaply welded on. They've also diagnosed problems, told me the price to fix them, and then when I opted not to bother with the repair or to replace the part myself, didn't charge me anything for the diagnosis. You can be confident that when you take your car to them you'll get good work done at an honest price.

We've got an oil changes here a few times. They are super nice and fast. And I guess good because…read morethere's nothing wrong with my car now lol

After a few times refilling air in a tire, only to see it lose pressure, I awoke to the same issue…read more2 hours before needing to drive Mom for chemo. I yelped "tire repair" and thankfully Castle was the closest and had 5-star ratings. I'm happy to add this is 5+ star! I pulled into the shop which was slammed. Edwin said he'd give a look and if it was a quick job he could do, otherwise I'd need to book an appointment. He quickly diagnosed, removed a screw and patched the hole. Then filled all of the tires, all in less than 10 minutes. I am so thankful for Yelp to have led me to this wonderful shop and even more thankful for Edwin for taking the time and care to help me. I highly recommend this shop for any and all tire needs!

Went there not long ago to check a tire that had a screw in it. They removed the screw and found no…read moredamage and did it for no charge. Great guys!

Two women walk into a service center…read more.. Sounds like the start of a joke, but it's anything but!! Today my wife and I brought her car in due to a leaky tire. We dropped it off and had no clue what was wrong with the tire...we prepared to spend hundreds of dollars as this tire has proved to be a nuisance for quite a while! We drop the car and go about our day dreading the call with the estimate. The call comes and the gentleman says "the cars ready for pick up!" I thank him and dread asking how much will it cost? But i do... He tells me they found a nail in the tire and repaired it at NO CHARGE! I repeat, NO CHARGE! Thank you for not only being the only place around open on a Sunday, but also treating a pregnant woman and her wife with such care! Thank you Goodyear, from now on you will be my first choice!!

Giving two stars because yesterday at least the person I dealt with was nice and personable…read more I'm sitting here now. Waiting for an appointment to just put a tire on my car that I had to bring here yesterday because they told me it could be upwards of three hours before they got to it because "only two guys showed up today to work". First of all, how is that my problem? If you are having problems filling peoples appointments, you should've called them ahead of time to give them a heads up. Just saying. The guy that I'm dealing with now? Rude. Audibly sighing and enrolling his eyes at anybody who comes up to talk to him. I called yesterday after bringing my tire here to make an appointment to have it put on today. (and he was the one I spoke to at that time and at that time he was really, really nice on the phone ) Told him 10 o'clock because I had an 11 o'clock appointment elsewhere. I get here and first of all I'll have to wait 10 minutes for him to deal with something else before he actually talks to me. No hello. No I'll be right with you. Just "it's gonna be a minute until I finally get to you". Rude and gruff. Not a great first impression. When I finally tell him that I'm here for my appointment he looks at me and says "your appointment was at 11" and I'm like no it's not because I have an appointment elsewhere at 11 AM. He literally and roll his eyes and says " no. It's at 11." which would've been absolutely impossible because I have an 11 o'clock appointment somewhere else. I spoke to yesterday told me it was literally a quick and easy to throw the tire on. Apparently that will not be the case I don't know what's going on here but management and corporate needs to take a look at this facility. And clean house. And hire more staff. I'm going back to the location in Somerville moving forward. At least there I was treated like a human.

They were very helpful and quick with the job I was very happy. I highly recommend themread more

Service is excellent. They always get us in within a day or 2 and have been great with any and all…read moreissues we've had with our cars over the years. They are honest with pricing and with the issues/ repairs needed. We've gotten new tires from them, rotations, balancing, tire repairs, new tire pressure sensors, etc. They have always been true to their estimate of timing and we've never had a problem with quality. Highly recommend.

I went there today to have a tire repaired. I was taken right away and Within 20 min. I was on my…read moreway. The waiting area was very clean. Reasonable too.

Went for an oil change. Owner, Mike, told mechanic to pour windshield washer fluid and charged me…read more$7 extra without my consent. They also charged me 2 extra qrt of oil. Shady, nontransparent pricing. Stay away.

**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I couldn't recommend Jaime, Steve and the team at Certified Automotive more. they are honest,…read morethorough, have very reasonable pricing, communicative, and professional. When my 2017 Audi went out of warranty, I started going to Certified after first referring a friend based on another friends recommendation. I couldn't be happier. I never again have to be worried about work being completed properly or being overcharged. Never. I really like them a lot. A++

Very professional, polite and most importantly, honest. Recommended by a neighbor, I also highly…read morerecommend Depot Automotive. Thanks for your service Greg and Nick

Went in with a specific problem, got an appointment quickly, and had my car fixed without any…read morehassle. Everything's running great now. Communication was clear and authentic throughout the process. A rare mechanic when it comes to trust and kindness. Highly recommended.

Pleasant, friendly service made this a great experience. I've always gotten great service here…read more One note: Using the website to make an appointment for this oil change worked, but seemed to take about twice as long as a phone call, mainly because I had to reenter everything that Sullivan already knows about me and my car. There should be a way to save my profile and login later.

Called ahead to see if maybe I could come in early as my schedule opened up and the person on the…read morephone said by all means come in. I showed up and not only did they start the service on my vehicle, but the person behind the counter, Peter, did it himself! This is the true definition of 100% customer service satisfaction. I'll never go elsewhere and I don't even live in Melrose, I drove there from Boston.