Kia the company has informed me that It has no oversight powers regarding individual dealerships, so I should address any complaint in a review. UNSAFE [COVID] & UNSCRUPULOUS 1. I bought my car here; I am very happy with it; the process was smooth. However, 2. Employees walk around unmasked, even as cases spike in AZ. An employee even came to my house unmasked to deliver a car for a test drive (and I had to give him a mask). Very unsafe Covid environment. 3. Karl Saknit, customer experience manager, is why I am writing this review. He emailed and called me numerous times after my purchase soliciting my answers to a survey, promising a free tank of gas for its completion. I filled out the survey honestly. When I went to collect the fill up, Karl told me that "since we have failed you, you are not a satisfied customer, so we cannot offer you the gas." (I had checked NO to the question of whether the salesperson had shown me the service department, which he had not). In essence, it was meant to be a quid pro quo situation, as opposed to a business improvement quest. Karl had gone so far as to send me an email with the answers he wanted. When I answered truthfully as the customer, it was met with hostility. Karl spoke to me from a distance of two feet with his mask tucked below his chin, as did the sales consultant. They both spoke aggressively about how my honest answer about objective facts cost the salesperson money. The whole thing was insincere, dishonest, bizarrely patronizing, and lame. Dishonesty is rarely an isolated thing, particularly when it is clearly institutional policy. So, I would not recommend this dealership. I had previously been very satisfied. read more

I haven't even owned this car for a month and the transmission is giving me hell. I bought it on August 6 but they can't get it in under the warranty for Kia until September 9. I have a bunch of doctors appointments I've got to go to I am not happy read more

I bought a car at this dealership three years ago, and when the vehicle was totaled I went in looking for a new car, two years ago. To this day I receive an average of two to three calls from this dealership per day. I have blocked their number. I have asked them to stop calling. I have even had to list them under my contacts as 'Do Not Answer' because of how often they call. Their voicemails have absolutely no message, just their sales representatives laughing in the background. When I stopped answering their phone calls, now they submit requests to text me. If this does not stop I'll be contacting the better business bureau to file a complaint for harassment. The year I bought my car I had nothing but good things to say about this dealership. Clearly that was a mistake. DO NOT GIVE THIS DEALERSHIP YOUR PHONE NUMBER! read more

Camelback Kia - This is how often they call. This isn't "checking in". This is harassment. - Car Dealers Near Me - Phoenix, Arizona

I was down on my luck. Am going through a bad divorce, my one car broke down on me and the other was taken back by my ex. I had gone to several other dealers, only to be turned away. I have bad credit but had a good down payment and a great paying job. The guys at Camelback Kia worked there asses off to get me in a nice used vehicle that had majority of the request I wanted! I say the only down to my story was the miles on the vehicle, they were more than should be above average. But considering I was getting everything else, I was sold! Ariel and Carlos were super easy to work with and funny guys!! I have bought many vehicles and I will say this was the best experience at a dealership I have had so far!! I will recommend Camelback Kia always! Ariel and Carlos thank you for your help, understanding, and patience with me! I appreciate everything!!! You guys are truly Awesome!!! read more

I've had my car for a few months and I love it. I'm giving the 3 stars because the sales man asked me several times to to complete the survey and i would get a free tank of gas. Once I received the survey,I completed it right away! I never got my gas! I texted the sales man and no response. Don't promise if you can't deliver read more

This place is not a good business. I've had previous bad experiences, but this time I got a coupon in the mail from them so I thought I'd give it one more shot. It was a oil change coupon and it said they charged extra for synthetic oil. That fine, so I call and ask a service advisor how much more. They tell me $15 more. So I schedule an appointment and I get here and now they want to charge me $35 more than the coupon. This place just can get things right. Won't try this place again, with or with a coupon. Mark Kia treats customers much better. Definitely recommend that place instead! read more

I just can't help but ultimately feel bamboozled here. Our history with Camelback Kia Service is unfortunately a long and checkered one. I received a call for an oil change for $29.99. The person calling set the appointment and I let her know I had a factory recall as well. She told to set the appointment online for the factory recall. I did that. I also had a tire pressure gauge that was not working. This was supposed to be covered under our warranty, but of course the LAST THREE TIMES we brought our car in they did not have the technician or the time to fix it...and even though I was PROMISED I would be taken care of, I wasn't. Our car simply died twice and the battery was dead, so I specifically set two dates to have their specialty technician look at our hybrid battery, and of course, he was not there when we set the appointments. I moved on from those frustrations and came in for the mandatory factory recall, and so when I came in I was expecting an oil change for $29.99, the tire gauge to be repaired and to be charged somewhere close to my original deductible, and then for the factory recall to be fixed. I did the other necessary upkeep that was recommended; brake fluid and coolant fluid replaced, and I ended up paying nearly $700. I was immediately met with a "no we can't do an oil change for $29.99." Immediately. I asked do they have people that call and set appointments, "yes, but they must have been mistaken." Just an unreal beginning, middle, and end to my time with Camelback Kia. Our warranty is up, every person that has worked there from the beginning and knows our car has moved on and been replaced with new people that don't seem to care or have the empathy to make it right. It is what it is, and Camelback Kia is a place we will never visit again. read more

If you are looking for your next new car...this is the place to go! Highly recommend going to Camelback Kia, recently purchased my 2022 Kia EV6 FE GT-Line! No hassle, no games, very professional interaction from the very reliable and knowledgeable salesperson Tristan to the amazing Sales Manager, Mike Kimbrell! read more

Camelback Kia - 2022 Kia EV6 FE GT-Line - Car Dealers Near Me - Phoenix, Arizona

This is a service review - my husband has a Kia and he thought it would make sense to go here for all his service needs. In my past experiences, dealerships for service needs are the worse because not only do they mark up the cost 100-1000%, but the customer service is the worst too!!! Here's a perfect example: We had bought tires here a few months ago because they were offering a great deal and one of the tires had a nail in it. We also needed other service so we dropped off our Kia last Saturday. They did not have any tires that we bought in stock so they had to order it and was told that it will take a few days. We never got a call back and it's a full week later! We called this morning and got the run around and they told us that we couldn't just drop by to get a new tire installed - we needed to make another appointment which they didn't have anything available until a few days later. Why should we make an appointment for what? To tell us they don't have that type of tire in stock again?!! Also, we left our car there for other issues and were called a few hours later that the car was done. They charged us over $800 - and so we picked up the car and went on our merry way. Three days later, the battery dies and my husband was stuck at work. You would think that when you drop off your car for service that they check everything to see if you need any other work done! Obviously, not this service department!! I called and asked to speak to a manager. I was transferred to his voicemail (Dale or Dan) and left a message. Never got a call back!! I'm seriously questioning if anything they told us they did for $800 was actually done. I'm so sick and tired of these dealership service departments! The ironic thing is that we were looking to buy a new Kia SUV - but since we are treated like they could care less about their customers, I will not be shopping or spending my money at this Kia dealership anytime soon - or ever again!! Do yourself a favor and don't come here. read more

Don't buy a Kia from these people! They don't back their warranty and recalls! Unprofessional customer service and Corporate idiots! read more

I was in the market for a new car. I went to Camelback Kia and the salesman was helpful and friendly but his manager Adriana was so helpful. She was so knowledgeable about the cars and also about getting me financed. I left with my Kia that day. I couldn't of done it without Adriana Holloway! You read more

Restrooms are nasty, waiting room furniture in poor shape. No car pamphlets to view. Scheduled a oil change came in was told it'll be 4 hours. Had to reschedule. Always an experience at this location read more

We purchased a car here in 2011. 5 years later, we are still getting bombarded by sales people trying to sell us another car. We have called the dealer and asked to be removed from their calling lists repeatedly. It has made no difference. This is tantamount to stalking. 2 calls today alone. They go straight to voicemail but it's infuriating. No respect for the customer. I hope you will buy your Kia from other more considerate dealers. read more

Camelback Kia - This is stalking. I hope you don't make the mistake of giving them your phone number. - Car Dealers Near Me - Phoenix, Arizona

Good morning Mr. Esposito Our initial experience was very good with Camelback Kia. We appreciate the sales manager Tristin coming out and talking with us explaining that we were paying a slightly higher price for peace of mind. We came in to test drive a 2018 black Kia soul. I was very happy with the way that the car drove. I didn't want to spend quite as much money as what was asking so we ended up leaving and they were going to try to locate another vehicle within our budget. We came back the following day, he was willing to adjust are down to posit to allow us to purchase a rearview Camera, a value of $250 which was more or less a dealbreaker for me as my last car had a rearview Camera. Financing went without a hitch, our credit is good so we got a great interest rate. Prior to walking over to the finance department, Payton was going to locate a second key for us. Tristan and Payton both told my husband and I that they would either find the second key or assist us with making a second key. At no time did he say we would have to pay for a second key. I also mentioned this to the finance department that we were promised a second key. I Received a call from the finance department the next day letting us know that we got an even better interest rate than what we initially thought which was great news. I mentioned again to our finance lady that we were still needing to pick up the second key. She informed me that she would pass the message on. The following day which was yesterday, I reached out to Payton to remind him that we still need to make arrangements to pick up the second key. He was off site and said he would return my call after reaching out to someone else to see if we could go down and get the second key. I received a call from Tristan, the sales manager and in essence we were told that there was not a second key and that we would have to pay at his cost for a second key. At no time where we told initially that we would have to pay for a second key which can be very expensive. He went on to explain that there's no guarantee that the car that's a trade-in would come with a second key. I told him I understood that but that we were told that a second key would be provided. I then let him know that I would have my husband return his call as I was pretty disappointed. My husband then call Tristan and was told the same thing. My husband I think got into a bit of a piss fight with Tristan which is really unfortunate because up to this point, our experience was very good. But again both my husband and I heard that we would be provided with a second key. We were not told that we would have to pay for a second key. I would very much like to resolve this issue. I do not believe that we should have to pay for a second key. Other than this issue, the rest of my experience with Camelback Kia and the staff went really well. As of the date of posting, we still have not had ANY response from Kia. read more

Update: Not too surprising but that "deal" the other couple "made" that night didn't end up working out. The bait car is back on the lot, waiting and ready to lure other people in for the same scam. Yelp took down photos of the business card, the ad for the soul and the offer sheet because they "didn't appear to be from the business". Yelp has not responded to my complaint and for explanation about why actual dealer info and photos were taken down. read more

Absolutely love my car ('21 K5 EX) and had a great experience buying it. What really makes me like this dealership over the other Kia's I've been to, is the maintenance dept. Maddie especially was great when I took my car in today. It needed a little more TLC since I just got in a lil accident and she hooked it up. 10/10 recommend this dealership to Kia lovers read more

NEVER coming back to this service department EVER!!! Adrian was my service person. My husband took my Kia in for an oil change, was promised one price told him that that's the price I was told so he said he'll give me that prince still ended up paying a bit more which was fine. He told my husband that he had to eat the cost. Once my husband got in to the car he noticed his backpack was moved from the back seat to the front seat and his sunglasses were stolen!!! Yes it's just a material thing, but where is the trust you don't steal especially if you are running a Business where people trust you with there personal items. But when my husband went back to ask about his glasses they told him he was never wearing any. So he got mad and they told him that he needed to leave while he could. Like I said NEVER COMING BACK HERE EVER!!! They steal your things!!!!! read more

Bait and Switch on financing and poor customer care. I had a written deal with a nice salesman Ryan to purchase a new telluride at 1.9% but I had to wait months until it came in, which was fine, but when it arrived the manager told me he would only sell it at 3.9%. When I tried to explain our agreement he threatened to sell the car to someone else. These are HOT cars so he used that to strong arm me. I will just pay off the car, but completely unethical behavior. I tried to work with the dealership directly to resolve this so I didn't have to write a bad review, but after more than 5 contacts (phone and email) with the guy in charge of handling customer issues, I got nowhere. He kept promising to have the finance director call me but never happened :(. I'm very happy with the car, but I definitely would not do business again with this dealership. I have emails that back all of this up. read more

worst customer service..we have been trying to get the title to the car my son paid off in march. kia finance after complaing to attorney general and bbb stated they maile to camelback kia in august tracking number show they signed for it on 8.24. tried calling 5 times calls never returned finalky friday spoke to someone and she said cant locate even though d.donnie signed for it at 8:50 am and told me to request kua finance to reorder. i asked to speak to gm and she said busy promise to call back we know that is a lie here we sit three days later still staring at the phone waiting on that call. this car has been paid off for 6 months and no title my 17 year old worked all summer to pay the 11k thet gladly took but cant get a flipping title. dont buy a kia but if you do not from kia finance or camelback kia unless you want to get screwed read more

My first experience at this location was very warm and inviting. I took my 2014 Kia Sorento into the Service Department to have my passenger seat removed. I foolishly dropped a very special ring inside my car and it somehow managed to disappear. Adrian at the Service desk was very kind and assured me that Kia would do their best in trying to locate my special ring. The quoted wait time was two hours. The waiting area was very spacious, clean, quiet, and modern. Coffee, water bottles, and a vending machine was also available to clients. My ring was located in just under the quoted wait time. My one experience is enough to earn my business. read more

I would stay away from Kia and this dealership. My wife and I owned a 2012 Kia Optima. The engine blew at 60k miles. Kia refused to repair it. We had no other option than to purchase another car from them. We owed approximately 12k on the old car and they gave us 2.5k. We paid 40k for a 25k vehicle. Their warranty sucks and they are not the most honest dealership. Kia has ongoing litigation and we were contacted about our old vehicle and new vehicle. Trying to get records from them is kind of like pulling teeth. What are they trying to cover up. It is sad that you have to threaten litigation to get a simple service record from them. Buy anywhere else.... read more

Had recently bought a car from there. I was told it only needed a set of new tires in the front and a battery well turns out the only thing they did was replace the battery I waited two weeks for just a new battery which I could've done myself my front tires are almost completely bald I have a knock the car was delivered with no coolant and it was leaking out of the radiator hose. I don't know what's going on with this dealership but I highly do not recommend it no one knows what they're doing the service is terrible I just don't recommend this place at all will never be coming here again or recommending this place to anyone read more

I have had repeated issues with brake and daytime running lights on my car, and have taken my car to camelback kia numerous times to get them replaced. Interestingly, I have found that my model of Kia has had issues with the daytime running light system, and Camelback never notified me of this, which doesn't surprise me at all considering they wanted me to run a $250 diagnostics test on my daytime running light system, when, recently, I was easily able to find a slew of people online who have the same issue with their daytime running light as I do. Every single time I have taken my car in to replace the bulb at camelback, (which has been roughly 3-4 times over the last 14 months) each bulb costs me roughly $90. Being a college student, especially with the rise in inflation of every day necessities, spending over $400 in a little over a year on my car isn't exactly easy, so to test if I was being scammed/taken advantage of, I decided that this morning (3/14/24) I would take my car to Mark Kia in Scottsdale to replace the bulb in my brake light, and they ran me $36. Camelback also tries to scam you on getting a bunch of things replaced that arent necessary, for example, the second time I took my car to camelback for a bulb replacement, they told me my air filter needed to be replaced. I replaced it, and 3 months later when I came back to replace my daytime running light again for the third time, they told me the exact same thing, most likely thinking I would have forgotten about the air conditioning filter being replaced the last time I was in, but unfortunately for them, I'm not stupid. The service up-charge is criminal for one bulb, and if I had known that $90 wasn't standard for one bulb replacement, I would have gone to Mark Kia a long time ago. I fully recommend taking the extra time to drive to Mark for any service needed on your vehicle. read more

Honestly don't bother. Wasted my time when I specifically said we were driving from far away and we're not interested in paying MSRP for the vehicle on the phone. Not only that but Robert was rude and condescending and I would never do business with this Kia again thanks to his attitude. read more

We needed a new car when our old Kia got wrecked, tried a few dealers, got the usual run around. But not here! Dominique, Sean and Jason got us a great car at a fair price, accommodated our time and made the whole process easy. Tino in finance made getting through "the box" simple and easy to understand. I've never bought a car before where it wasn't a whole day process. This took two hours. In, test drove, got a great deal, financed and out in just two hours! Great follow up from the guys, too. We love our new Kia Sportage! Thanks, guys! read more

Camelback Kia - Thanks Camelback Kia! - Car Dealers Near Me - Phoenix, Arizona

Charles was great in the service department. Very attentive and efficient. Really took excellent car of both my car and me!! I will definitely keep going there. read more

STAY AWAY-BUYER BEWARE-NO HONOR AT THIS COMPANY-ABSOLUTELY DO NOT buy a vehicle from Camelback Hyundai -Kia - Toyota or any of the other lots affiliated with them. Their sales team constantly changes (probably bc they are hiding and dont want to run into anyone they have screwed) and they are all about selling cars to you, they dont want anything to do with you if you have a problem, or if you are taking your car in for service. They just want to sell sell sell- In 2018 I bought a 2016 Nissan Juke which broke after 30K miles, i had brought it into the dealership service dept 3X prior to the final breakdown (I paid a few thousand for the warranty that they never honored) and each time they said there was nothing wrong with the car. Its been sitting in my driveway for months, it now needs a new transmission, I called and spoke with the manager Kyle with a smile (how cheesy is that, the name alone tells you something) and he said they would make it right. He never gave me the time of day, he paired me up with a very young sales rep that tried to sell me a used car 35K! I walked out, and then had it out with a manager in the parking lot that STILL trying to sell me a car! He spoke to me as if I were stupid. If I knew his name I would call him out in this review, he was so smug and making remarks as if I were old and stupid. Do yourself a favor, go anywhere but here read more

Bunch of clowns, Ariel and Howard tried to rip me off with a $16,000 markup on an EV6 Kia model, unprofessional way to handle business besides offering absurd prices for a new car. Don't waste your time here and try a different Kia that does business with MSRPs only read more

THIS NO GOOD RIP OFF PLACE HAS CALLED ME TWICE NOW TODAY. FIRST TIME TO ASK ME TO COME BACK TO THEIR RIP OFF DEALERSHIP THE SECOND TIME TO ASK WHY I WENT BALLISTIC ON THEM FOR CALLING ME THE FIRST TIME!!! This was the place that had us take the Chevy Colorado home after spending nearly 9 hours at the dealership just to go back the next day and have them tell us that we couldn't finance it but they could get us financing for a more expensive vehicle. Then refused to refund our deposit immediately or the nearly $50 for fuel that we put into the truck because they only put a half a gallon in it for us to drive it. DO NOT EVER DO BUSINESS WITH THESE SCUM BAGS!!!!!!!!!!!!!! read more

Charles was awesome! Quick and expedient. And love that they use Lyft for pickup and drop off. Excellent service. Glad to work with Kia Camelback. Thank you! read more

BUYERS BEWARE!!!! Camelback Kia is by far the worst car dealership I have tried to work with. We were duped into thinking we would be able to bring home our dream car after a previous family backed out on it, but after three weeks of waiting for our "ready to bring home" vehicle, multiple problems arose. The overall environment within that facility was extremely unprofessional - vulgar conversations lingered in the background, making our experience all the more unpleasantly memorable. We backed out of our deal immediately after the third week has passed with no significant progress or ETA of our vehicle delivery. read more

Completely and utterly disappointed in my experience I had with them. I would never recommend this dealership to anyone. The car I purchased is wonderful. That's not the issue, the service was terrible. They truly do not care about the customer, they want the sale/money and then they leave you in the dark. My car was NOT detailed during purchase, I was never thanked for my business, I had to travels 50 minutes to the dealership for what I thought was going to be a good experience. The sales man never went over the vehicle with me, left gave me the keys and that was it. I am so upset with this service. I have purchased 4 cars in the past from another dealer and never had such crap service. Do not go here!!!! They don't care!!! read more

Worst "customer service" experience EVER! From the moment I arrived on the lot everyone had a poor attitude, but lucky for them they had the exact car I was looking for. So despite the red flags, I went ahead with the deal... my MAJOR mistake. Between the games, the " I don't know, you will have to talk to someone else", and the lies, I have ZERO idea how they are still in business. They sent a lot guy to fill out paperwork with me so now I am dealing with the repercussions of that, and they refuse to help. Spent way over what I should have on a remote start, only to have some after market POS installed.. was I ever told that would be the case? Does anyone care to make it better? Obviously not. And the "mangers" there are about as capable as a group of circus monkeys. If I have one piece of advice.. RUN! Go to Mark Kia or Rodeo Kia, way more professional and just nice people. read more

Sales manager was very unprofessional, unfriendly, and was mad when I told I was just looking at vehicles and not buying that day. I don't recall his name but he is a stalky guy, very toolish demeanor, and did not care about what was in my best interest but rather making the sale. The funny thing is that I was in the market for a vehicle, just not that day and wanted to check all available offers. I have since bought a beautiful Kia telluride from another dealer about 2 weeks after my encounter with this dealership. read more

Camelback Kia used to proved impeccable customer service in the service department. Now, you can't even get a manager to call you back. It took me 4 calls just to make an appointment, and THEN I received a call back because I insisted a message be sent to the Service Manager. I needed an oil change, a tire rotation and a Zactek treatment. When I made the appointment, I also let the person know I had a Kia Service coupon for a $29.95 oil change and engine check. They know my car is a 2022 model but said the coupon would be honored. I also asked for their shuttle service and they said I would only receive a LYFT credit for $10. I would have to pay the rest to LYFT. When I dropped off my car, they said my coupon was no good because I needed "Synthetic oil" and I would have to pay $89.95 for my oil change..... It gets worse from there. So I decided to use a different coupon the dealership emailed me. It included everything I needed to have done for $59.95. Results: I never received the LYFT credit, They tried to charge me $189.for my oil change and tire rotation because they "LOST" my coupon, they ended up charging me $75 (receipt made no sense), the manager was alerted to the problem and has my email and phone number and has yet to call or contact me, CARFAX reached out to me for a review and notified the service department of the issues. Adam, (who I believe is the service manager) wants ME to call HIM. There were 6 employees in the service area when I picked up my car. All were looking at paperwork and ignoring the phones while I was there. I rated them a 2 because they did do the service on the vehicle and it was ready when I went to pick it up. read more

The FTC has proposed a rule change (Link Below) that would leave Camelback Kia and many other dealerships in the valley without a business plan. I was blatantly lied to about market adjustments until about an hour into the buying process, and pushed for thousands of dollars in miscellaneous fees and services that are outlined in this document as "deceptive pricing." Bait and Switch tactics over the phone assured me that the specific additions on the sales price such as window etching and nitrogen-filled tires were not a part of what Camelback Kia offers, and anything is negotiable. When I found this to be untrue as well, I was laughed at for finding it odd to pay well over 10k on top of MSRP for a vehicle advertised for just 26k. I understand and support a dealership making money on either the front or back end of a deal, but if you come into Camelback Kia pre-approved for financing with money ready to put down, they will simply refuse to work with you if you refuse to pay for someone's family vacation this summer on top of the cost of your vehicle. When I expressed this concern, the response was "that's just how it works." The reason dealerships are doing this to people is because someone will blindly sign a purchase agreement and not ask questions as long as their monthly payment won't put them under water. In conclusion, Camelback Kia is uninterested in establishing a long-term relationship with the consumer, and if they were at least upfront about their practices I could understand the situation a little more. Here is the FTC proposal I referenced earlier, look at pages 13 and on. https://www.ftc.gov/system/files/ftc_gov/pdf/P204800%20Auto%20Rule%20NPRM.pdf Specific employees referenced: Noah - Sales rep: Thanks for being nice, coulda saved me a trip and you an hour by answering truthfully over the phone Mike- Sales Manager: I apologize for not bending over far enough the first time you asked, I'm sure the next guy will! Have a day! read more

I am writing about the service department only. I am shocked to see the low reviews as I just had great customer service. I bought my KIA out of state (where I lived) and recently moved to PHX. I had a warranty issue with a seat since July 2019 and it took months at the dealership I purchased it from to try and fix it. In Novemeber, after months they fixed it wrong. I moved here and went to get a simple oil change and worked with Adrian and I was in and out quickly. So, I asked about the seat warranty repair and he said bring it back we will take care of it. So, a few days later I took the car back to fix what the other KIA dealership messed up and in a few hours it was done. read more

I bought my car in 2014 and have been coming here for the car maintenance ever since. With my last 3-4 visits and definitely with my visit yesterday, I don't think I'll be coming back unless it's for a tire change because I have a warranty for that . You would think that if a customer request shuttle service that the service would be readily available when the customer drops off their car. Well, that's not that case here. I usually wait there for my car to be ready (they seem to get done faster that way), but since I work so close I figured that it wouldn't be too much of a hassle to drop it off in the morning and have the shuttle service take me to work. The first time I requested it I had to wait on the shuttle service guy and when I requested it for today the "service adviser" told me it would be an hour wait for the shuttle service and because the whole point of me requesting this was so that I would get to work on time, I just made the 20 min walk to work instead of waiting for an hour. Also, I HATE dropping my car off here because no matter what the service is they take about half the day to get back to you. Anytime I've dropped it off I've had to call them and coincidentally enough when I call they always say "We just finished up and I was about to call you". read more

Kia's are terrible cars. Your car will be in the shop more instead of on the road. My forte gave out after 82k miles. Terrible cars. And they don't hold value at all. Horrible cars. read more

Because we live about 4 hours from Phoenix I talked to Robert Cooper (sales manager) several times to get the information I needed to make a decision on a vehicle purchase. I wanted the Kia Sorrento L but was told by Robert that to get the 6 cylinder engine I wanted I needed to upgrade to the LX model and I agreed to the upgrade. I was told by Robert the interest rate on an auto loan was 4-5%. Because of the Sorrento advertisement I was under the impression that the warranty was 100,000 miles or 10 years. Here are a list of the "surprises" we received upon visiting the dealership to purchase the vehicle that Robert and I discussed. #1-We arrived at the dealership just after noon and were told that Robert was not in that day. He made no mention of this the day before when I told him we would be in to see him the next day. No one at the dealership was aware we were coming so no one was prepared for us and Robert didn't let anyone know we were coming. #2-After about an hour of paperwork I asked about the engine in the vehicle and found out the only one they had as a 4 cylinder-not happy but elected to continue with the purchase. #3-After meeting the financial person we were told the interest rate would be 7%, not the 4-5% that Robert had quoted me. When I expressed my unhappiness with 7% I was told by the finance person that 7% was the pre-approved number and if our credit was good when the loan was processed the interest rate would be adjusted to 4% or close to it. #4-In reviewing the warranty with the finance person I found out the warranty was not as advertised or expected! To get a 100,000 mile or 10 years warranty we would have to pay almost another $4,000! #5-The 25th of November I called to check on the interest rate to see what it had been adjusted to. I was told that it was 7.9% and there was no such thing as a pre-approval rate. #6-From start to finish the process took about 5 hours!! Ridiculous, since I had called ahead the day before to get as much as possible taken care of before we arrived. #7-I called Robert when we got home and he said he did not remember talking about the 6 cylinder engine or the interest rate. #8-Because my wife was in a wheel chair and not up to driving the car, we did not discover that her key fob did not work until the next day. I called the dealership again and was told to bring it back to be programmed. Right another 4 hour drive!! #9-I received a letter from the finance company saying the loan was for 60 months not the 36 months I had requested. So is the problem the dealership or a person or because we are from out of town. Draw your own conclusions and do what is best for you. For us it was the worst car buying experience we have ever had and will never consider buying another car at this dealership or even recommending it to anyone. read more