Jason is my new service advisor and he got me in and took care of tires right away! In and out in about a hour, with the help of Adam as well. My experience with the both of them was everything you could ask for! read more

WARNING: DO NOT BUY HERE! THE STAFF ARE SHADY AND THE OWNER DOES NOT CARE. We recently bought a Kia Telluride from Camelbak Kia after extensive research on the model. As a previous Kia owner, we expected a great sales experience. Unfortunately, it was not even close. In our negotiations, we said we were open to whatever method of payment (cash, loan, etc.) that would give us the best price and help the dealership in their metrics. When we reached an agreeable number, we test drove the car and decided to purchase as long as the dealership repaired a tear in one seat. This is when things went downhill. While going over the paperwork with the sales person, we suddenly learned the price required a loan with a nearly 6% interest rate. At no point in our previous negotiations were any stipulations mentioned. We asked for the finance manager. This is when things got ugly. Robert, the finance manager, came in and immediately started arguing with us. He insisted certain stipulations were always included, but it wasn't necessary for him to explain it to the sales person. He also argued that we should take that rate because we were "just going to pay it off right away anyway." He gloated that most people do not come into the dealership as educated as we were about financing. We continued to negotiate, but at one point, Robert threw his hands up and told us we "could just leave." We probably SHOULD have except that we had spent most of the day there with our 3yo and we needed a car because we had just been forced to repatriate from a foreign assignment due to my recent cancer diagnosis. Between COVID-19 and starting chemo, we didn't want to go to multiple dealerships. Finally we came to an agreement and went to sign papers with the finance associate who (although sweet) did not understand an amortization schedule. We agreed to finish the paperwork the next day so we could bring proof of insurance and residence--which she agreed could be an insurance card since we were temporarily staying with my mom. The next day, we arrived to finish the paperwork and pick up our car. The car, supposedly detailed and the seat repaired, was still dirty. The seat appeared to have been "repaired" with white out and was still torn. Plus, we found a cracked panel. They gave us an IOU for the repairs and promised to clean the car while we signed our paperwork. Returning to the finance associate's office, she accepted our proof of address. While going over the Truth in Lending, we asked about the first payment date to avoid interest accrual. She left to find out and Robert stormed in and rudely argued that we could not pay off the loan--even though he knew we were planning to do so-- before 4 months because Kia Camelbak would lose $1k. He again told us we could just leave. We asked that he not be allowed back into the room. A week later, we received a call from Kia Finance asking for our current address. We gave it to them and then received a call from Camelbak Kia saying we needed to provide proof of our old and new addresses. Suddenly the insurance card wasn't enough anymore. We said there wasn't anything we could do because we were staying with my mom while we sorted our our new living situation. Then Robert called back threatening to repossess our car. We said, send us the bill and we will pay the entire thing off right now. He said no, I'm sending a repo man and hung up. Finally, Robert's "boss" called and, surprise, had what she needed and "congrats on our new Kia!" We asked to speak with the owner, Mr. Esposito, to give us reassurance that nothing would happen to our car if we brought it back for repairs. He has not returned our multiple calls. Now, we are stuck--we need repairs owed to us but are afraid to bring our car to a place where the staff threatened us for no cause. A word to the wise--spend your hard-earned money elsewhere. read more

It's so sad that a company with such low morale is allowed to be in business. Poor practices from Management down. High turnover. DO NOT buy a car at Camelback Kia. read more

When I purchased my car on black Friday, the windshield was broken. I was told by the sales person and finance that the dealership needed to do some paperwork, but they would make sure the windshield was replaced. I have contacted the sales person and the service department multiple times, and nothing has been scheduled. It has now been 6 weeks, and I am beyond frustrated. What happened to integrity?! read more

bought my car they didn't do everything they said they did to it on the following check up a month later they said the engine coolant, oil and brake line fluids needed to be replace, the engine air filter and cabin filter and now the front rotor's need to be replaced like they just shaved them to save money instead of putting new ones they said they worked fix everything that was wrong cause I just bought the vehicle but I had to put the appointment off to a later date a few months later for personal reasons they refused to do anything I will never buy another vehicle from them or recommend them to anyone read more

By far the worst dealership experience my first oil change only took 4hours to get done with an appointment. Now i go in for a check engine light and a supposed recall on my front rotors which Armando told me from my previous visit. I try talking to the supposed service manager on the phone Adrian jamarillo, and he says he doesn't have time for me and hangs up, after i have to leave work and show up to the dealership to get a proper communication he says if I'm so difficult he will refuse service. As if they are the only dealership in The Valley. I asked him to assure the safety of my 65k vehicle i purchased and measure the rear rotors his exact words were. "I will not do it under warranty because my technician won't get paid" i did not get any rear rotors measurements at the end and i was never even talking to the SERVICE MANAGER (Paul Stumps). I was talking to the clown of this circus not the owner. read more

The service department here is not great. Had my 2023 sportage in for service for a broken AC (which shouldn't even happen in a brand new car). They say they will call you and they don't. I was constantly chasing them for updates. When they finally figured out exactly the issue- parts were on back order so it had to stay for a week. And of course, they had no loaner cars to give me for my completely under warranty brand new car; very difficult to try and make it to work every day with no car and no back up. read more

Last night I contacted the dealership through the web to ask if a car was available. I promptly recieved an email that it was; did I want to come in that evening or the next day to view it? So, via email, I made an 8:30am appt. with the sales person to view it. He confirmed our appointment. It took us 45 minutes to drive to Camelback Kia We arrived and I asked for the sales person. He was not in, noone knew when/if he would be in. Further, the car we drove 45 minutes to look at, buy, was NOT EVEN ON THE LOT!!!! They offered to sell us a different car and then buy it back when they recieved the car we wanted.... They wanted to call us when they got the model we were looking at in... NO THANK YOU! Horrible experience and we will not return to that dealership. The real sad part, they didn't even seem to care. Bye-bye Camelback Kia. read more

**DISAPPOINTING UPDATE** We have always had such a positive experience here in the past, but not recently. Quite often we are called, emailed or text that we could "trade in" for a newer K5. 2 or 3 weeks ago we took them up on the invite, my husband was contacted by Tyrone. My husband text him let him know we were on our way, we get to the dealer and no Tyrone they call him nothing. So another salesman comes up and says Tyrone is always disappearing they have no idea where he is and the manager said some not-so-great things about this gentleman as well and the new guy says that the manager says he can take us. That in itself was off because what management talks about their employees in front of potential buyers. We continue with the new guy, we run numbers we weren't where we needed to be we part ways no big deal. Tyrone continues to call my husband, we continue to get calls on an optima we bought and traded in at said dealership over 5 years ago. My husband asks every time if we can get off the calling list we always get tossed around and they always say ok. Never happens. Today Tyrone calls my husband again, and my very impatient husband says looks no more calls and Tyrone HANGS UP on my husband. My husband calls back to speak to a manager, and he says "oh we are under construction calls drop" "how do you know he hung up on you?". By this time my husband has had several conversations with them between 15 to 20 min calls and not one drops? He returns our concerns with combative lines and never helps resolve our issue accept come back to buy another car. I am not saying the customer is always right, but the constant turnover, the lack of communication within the company itself, and the disrespect we have experienced is so sad. We used to enjoy coming here we enjoyed the people and even if we didn't buy we always enjoyed our time. I think for us it's time we take the loan on our car to our credit union, so we no longer pay kia directly and our third kia will be purchased elsewhere. This may not mean anything to you camelback kia but if you continue to operate with this rotating management and salesmen I am sure we won't be the only ones to go elsewhere. Best of luck in the future read more

I brought my 2022 kia telluride for appointment on 11/25/2023 at 0700 am to check why it was dripping so much water. I suspected condensation since it's gotten cold but it was dripping so much water causing large amount of water dripping from driveway inside the garage creating large puddles. I'm an old guy so I've own numerous types of vehicles. This is the first Kia I've ever owned and since I have never seen this happen with my previous vehicles it got me worried that something might be wrong. When I walked in to drop my car a young lady whom I've never seen before working at the service said they will charge me $160 diagnostic. I informed her that my car is under warranty and I shouldn't have to pay. While waiting I received a text saying they found two faults which are alignment and throttle service. I can understand alignment but why would I need a throttle service when the car has about 15+k miles in it. I refused both service but what made me so mad that I decided to write this review is that when I went there my tires were perfectly fine but when I got my car back the sidewall of my tire had a large round deep tear. The service report I have states that they conducted a multipoint inspection of the vehicle and no mention of my tire being ripped. I also make it a point to check my car before bringing it to any shop. Luckily the tear was deep but not deep enough to cause a leak. I called the 800-333-4KIA(4542) customer service number and informed them, they gave me a case number but have not heard back from them. I even tried calling the camelback kia twice, explained to the operator what happened, she says she'll transfer me to service supervisor but kept being directed to voicemail which is full so can't even leave a message. Called the operator again and informed her the voicemail is full so she took my name and number and said someone will get back to me and still have not heard back from them. I have bought new tires already since I felt it was not safe to drive but if Kia really do care about their customers they should at least return my call and can even pretend to care and not only pretend to care when your buying a car from them. read more

Working with Karl Saknit from Camelback Kia regarding a used 2013 Subaru Forester I'm having issues with. Thankfully Karl is an individual that is willing to work with the client and ultimately have the client be satisfied with their purchase. Will follow up with final outcome.., read more

Wish I could leave a negative star! 6 months and still no settlement on absolutely poor communication! From service , GM and customer service. Car was under a theta action lawsuit for that year of vehicle motor. So with all the modern technology someone's computer didn't get some sort of this engine being in a recall let alone theta action lawsuit. So I'm out still 1200 dollars from rental car. Kia only covered 40 dollars per day on rental. No communication on this. Been in the dealership multiple times. Called Adam , Tammy and Smiley to get a quick solution. If I was being paid for every time I was told I would get a call back by 4pm the next day this 1200 would've been settled up. Absolutely trash regarding customer service! Or just settling up a mistake and admitting they dropped the ball on communication regarding the engine!! read more

I inquired about a car a couple of months ago. I changed my mind on upgrading my car. I've received 5 phone calls from camelback Kia regarding a new car and not even five minutes ago i received ANOTHER call. I've repeated myself multiple times and asked to be taken off of a call list. person hung up before i finished my sentence. I will contact the FCC if i receive another phone call after requesting to be removed. I'd also like to point out, that the last phone call has me NEVER wanting to do business with Camel Back Kia. I'll go to tempe kia instead. Better service in my personal experience. read more

Absolutely terrible experience with the service department. I made an appointment 10 days in advance, arrived 10 minutes ahead of my appointment for a routine oil change. After two hours, when they knew I was waiting, I went to check, only to find out they had not touched my vehicle. Absolutely no apology and no accountability. Will never go back. read more

Shameful and deceitful mailers and sleazy sales people. I was about to throw away the Strike it Rich mailer and saw the scratchers so I thought, "why not?" Then I read the fine print and thought "boy, they really hide the fact that you probably haven't won anything... let's see how this works...." So, I had 15 minutes to spare and ran down there. The sales people knew right away that I was a skeptic but they had to go through their little ritual anyway. Finally, they took me on the "walk" to the winning board where it shows you've actually won nothing. Well, next to nothing... a lottery ticket. I'm with Brandon K. Who in their right mind would do business with anyone who has to trick you to come onto the lot? If they're willing to deceive people with fake "winning" tickets, what other tricks might they try when they're actually selling you a car? SCARY! Camelback KIa: you've earned all of the 1-star reviews. You made your bed. If you want to spend your time more wisely than wasting it going to this dealership for your "winnings", use that time for a good laugh and watch how these scams are perpetrated. It's called the "Monte Carlo" scam. See some videos about these fake sweepstakes on YouTube here: https://youtu.be/AVQrN4vVxEM https://youtu.be/AVQrN4vVxEM https://youtu.be/UCWcQkNsYf0 https://youtu.be/EoOad4qtMXs UPDATE - RESPONSE TO GENERAL MANAGER'S NOTE: Of course your intent is to deceive people into thinking they won. read more

Camelback Kia - Car Dealers Near Me - Phoenix, Arizona

If I could choose zero stars, I would. I had two safety recalls to be done on my Optima. I scheduled the appointment and when I arrived, I was told it would be "hours" to have the items addressed. I asked if it would be 2 hours or 8 and was told probably 2.5 hours. So I decided to work while I waited for my car. At the 3 hour point, I inquired as to when I could expect the car. Staff went out to the bays where the car was being worked on. After about 20 minutes, I was told that they just got the car in and it they would do the work as quickly as possible. At the 4 hour mark, I inquired again. Again, staff went out to the bays, another 20 minutes later, I was told it would be another 30 minutes. 40 minutes later, I asked again where my car was - out to the bays staff went, then "another 5 minutes", I was told. At 5 hours, and after throwing somewhat of a fit, the car was brought to me. I was offered a "free" oil change for the inconvenience. No, thank you. I was quickly ushered out to the car and sent on my way, only having me sign off on the paperwork. When I got to a place I could review the paperwork, I saw that a "Automobile Status Report" was attached (with the previous owner information included) and it stated in the "Multi-Point Inspection Form" that there were items needed to be performed on the vehicle that "Requires immediate attention". I had my car in the shop 2 days before to have it summer-ized so I knew that their report was utter BS. Today, I received a notice from Kia in the mail stating the recall work has still not been done. I went onto the Kia website to confirm that this was the case. Sure enough, there was one item that is still not done. I plan to buy a Telluride soon, but I will never go back to this dealership for service and certainly not to buy anything. P.S. After reading other's reviews, I see the service manager has a lot of apologies to hand out. Maybe spend that time fixing your crappy service and then you won't have to apologize so much. read more

I got my car and if I like it and everything but they can't help me save all my documents for my car for payments and I already have time asking for help and they don't know how to explain anything to me or where to communicate and who to talk to they only made the sale and they no longer answer messages or calls it's annoying that read more

The service department here is excellent, at least from my perspective. I've done business with them for about 3 years. I purchased a car here in December. The sales guy (Brandon) was good and seemed to do all he could for me. I'd recommend him. However, when I got to the dizzying part of the deal - the paperwork where I sign my life away, the finance person was chatting away, giving me a long series of papers to sign. Included and never mentioned to me was a $1200 charge for a warranty purchase that was added on to the price of the car. It was confusing because he tried to sell it to me and I said no I didn't want it. However, unknown to me, that was for an additional, extended warranty coverage. I thought I'd declined it altogether. Of course they didn't make that clear. Part of this was my fault, but not all of it. Unclear and purposefully hidden charges are not good business and have soured me on this dealer. I wrote to the person who kept asking for my evaluation of the purchase. Of course I told her what happened. Not a peep afterwards from this dealership. Therefore, I am done with Camelback Kia as far as purchases are concerned. The service department MAY get my business in the future. read more

Made an Appointment with Luis to come in around 8am today 6/10 to look at a used 21 Hyundai Elantra. The Night before I made sure to verify the car was still on premise, that it had gone thru inspection and was ready to purchase as I was ready to buy. Mike the sales manager verified car went thru inspection and was ready to purchase. I show up this morning only to be told Luis is running late, so a gentleman who never told me his name and was flirting with the receptionist was going to help me (he will be referenced as too tight shirt tattoo guy). He takes me sits me down gets my name and phone number than goes off to verify the vehicle. 25 minutes go by, and I head up front to look for him, only to see "too tight shirt tattoo guy) once again flirting with the receptionist. I ask him about the car, and he says "there is a recall on it so I'm waiting for it to be fixed. I inform him the recall is over a month out and he's like ya I know." He than just proceeds to go back to flirting with the receptionist. I drove 30 minutes out of my way for something that could have been told to me over the phone. Not only that but your sales guy had more interest in flirting with the receptionist than he did selling a car. Not a Good look Camelback Kia read more

1st. The whole dealer was Covid safe and wearing masks with respect to customers. I was helped by Mike kimbrell and afterwards Austin Flores and may I say both extremely professional and wants to make a deal for the customer. Austin was great in the while process and easy to ask questions and talk to about the car. I absolutely love my new K5 wolf gray. If you looking to buy a new car go see Austin he will take care of you. read more

Camelback Kia - K5 GT-Line - Car Dealers Near Me - Phoenix, Arizona

Bad service. I purchased my 2023 Kia Sportage last year. Yes, it was an earlier release for a 2023 model. I've driven the car for around five months and I noticed the car abnormally shakes when pressing the break during high speed or downhill. I had it scheduled for repair twice but they never fixed the issue. They claimed nothing's going on and it was just my driving. They are absolutely useless. I went to Kia Avondale for the same issue and they were able to fix it. I will never bring my car again to this dealership for service nor purchase another car from them ever again. read more

Kia Finance is nothing but crooks. My car was wrecked and the insurance was not yet settled and Kia stated they sent a letter to us (which we never received). They have not provided proof of the letter being sent and copies of the phone calls to them as requested when filed a complaint against them with the CFPC. They lie and now have ruined my credit that i have worked hard to get up. They threw the account into a charge off. They stated in 2/2023 they sent a letter because the insurance was all settled. However, if it was settled how did i have to mail them a check from the insurance on 5/8/23??? You have created a severe HARDSHIP on my and my family. I would NOT recommend anyone from getting financing from Kia Finance...go to your bank or anywhere but here!!!! read more

I got a one of the mailers today from thia place with a little scratcher on the back "Match & Win" it says I scratched it and bam. It matches the one that says $2,500.00. However, unlike most saps, I could see the bate and switch as I knew how to read between the lines. For one. When it says "Match & Win" it's not talking about matching whats on paper to the image, but. Some number your number must matxh at the dealerships. Hence why it says "Bring in this invitation to see what you've won!" and "If your number matches one of the numbers above, you have won a prize! Just match your personal prize redemption code to the prizeboard in the showroom to see what you've won." in sort they are already being misleading before you ever even step foot in the dealership. I even called juat to make sure I was right. Sure enough, they admitted this. I cannot ever buy a car from a dealership who thinks being deceitful is a good practice. That match only means read more

Camelback Kia - Bate and swtich.... - Car Dealers Near Me - Phoenix, Arizona

The man who showed us the car was the ONLY good thing about this location. My brother-in law did not want to leave this review so I am. We went together just to look at used cars at this lot, however there was none. He ended up falling in love with an optima in the lot that was very expensice. THEY TOLD US THAT THE QUOTED RATE WOULDNT CHANGE but it did. They are liars. The process took more than 7 hours total. They didn't have water, they didn't have the best hospitality and we found that they really just took forever. We were not a priority there. The financial guy was so pushy and made me feel like I was dumb. I work in finances and am a student in business so he was trying to fool me. My brother-in law did follow through with everything. We finished and took the car. Then a few days later they called. They told us they sold us the wrong car and the car they let us take was one of their loaner cars and was a completely different vin number. The experience was a mess. Please avoid going here. We got our other car at Bill Luke an that was a much better experience. read more

Camelback Kia - Car Dealers Near Me - Phoenix, Arizona

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Update - 12/6/19 Camelback Kia now cold calls me on a regular basis trying to get me to buy into their once in a lifetime deals. ONLY do business here if you want to be badgered indefinitely by their desperate sales reps. read more

Noah did a fantastic job. He was on the phone when I arrived. The work was completed on time. My ONLY issue is the fact that even when your website knows I have a 2020 kia, it gives only prices for 2012 or older. The package I chose was $170.00 online, but Noah had to tell me it was $299 because my car was newer. Not a good place to put your own employee and not a good way to get me to use your services again. It's 2023, and your website could be a lot better. This was bordering on bate and switch. Again, Noah did a great job; too bad you feel it's more important to get me in by lying and then putting him in the position that you did. read more

I have bought three cars at this location. I planned on buying another one in a few months but I will not be coming back to this location. With that said, service department is amazing. Charlie is very customer service oriented and was doing his best to help me even though his hands were tied. When I bought this last car, they put a white wrap on top of it. I was told the beginning that this wrap was good for about five years. I had no idea they sent the car out to a separate company to have this done. Anyways, it's a little over two years later and the top of the wrap is starting to turn colors from the heat. That is completely understandable but when I took my car back to Kia they will not help me get it removed at all. The sales department who wouldn't even come out to talk to me. So you do everything to close the sale but you're not doing anything to keep me as a customer. I'm disappointed because obviously there's no loyalty. Hopefully another dealership will feel differently. read more

We lost a days pay of over 200 dollars due to the mechanic who did not tighten up our brake pedal and caused our brakes lights to stay on we had to disconnect the battery over night and go back to kia on camelback Rd Phx az we feel it was there fault and we got it document stating the mechanic fixed read more

I received a recall notice for my vehicle, and I attempted to schedule with their "service" department. They do not take calls at the dealership, instead I'm re-routed to a call center in India. Nobody there can help me since this isn't a routine maintenance issue, so they said they would leave a message for their "service" advisor to call me. I never heard from anyone at the dealership. I called back on 3 other occasions and opted to be transferred to their sales department. Each time, the person in sales who answered said they would leave a message for their "service" team to call me and get this scheduled. Each message went unanswered. I have been attempting now for 3 weeks knowing full well that there is a safety issue with my vehicle, and nobody at this dealership has made any effort to help. read more

worst service department took care of in to get diagnostic done on a mis fire and they told me i need a new engine like really we jump straight to that the only thing that was wrong was a valve that was not seating took to another shop and was able to point me in the right direction do not bring your car here they are incompetent and still charged me a diagnostic fee even though the only thing they said was wring was low compression and i told them that was the problem from the beginning read more

I purchase my car from Camelback Hyundai Buying a new vehicle can be such a stressful experience but not if you go to Camelback Hyundai. I would like to thank the folks at Camelback for giving me a great car buying experience. Mark S and Curtis made purchading my new vehicle a truly quick and easy process. I was able to purchase the car I wanted for the price I wanted. I appreciate how helpful and respectful the staff at Camelback was to me and I would definitely recommend Camelback to anyone. If I am ever in need of another car I will definitely come visit you guys again! read more

I fully expected to write a bad review for Camelback Kia based on my general experience with other Kia dealerships and the low rating already listed here. However to my surprise Ali at Camelback was pleasant and easy to deal with from the start. There were a few hiccups with Camelback including; the vehicle hold process, the VIN number getting swapped around a few times on our paper work, a total cost error on the financial paperwork that we almost signed and having to fill out the credit app multiple times. The bottom line is they got us to the price we wanted and managed to include tint and a 4 year wear and tear warranty at no additional cost. We also didn't spend half a day at the dealership because we worked out most of the details over text, emails and a few calls. Our finance person was quick, professional and managed to get us the 4 year wear and tear warranty at no cost. Honestly this experience with Camelback was quite good, but I am also an experienced car shopper. My recommendation is to always work out your deal over the phone on a specific car before going into the dealership. Most dealerships will avoid sending (email/text) you a full price break down with MSRP, destination fee, tax, title, license, document fee, Etc. They all want you in the dealership so they can wear you down and confuse you to death. If Camelback can keep working deals the way the worked mine they will be the best Kia dealer in AZ in no time. read more

I have a Kia Soul 2015, I got it back and April and the check engine light came on 2 days ago! Panicked, I called Camelback Kia service department and spoke with Adrian. He told me to come in today at 10:30am and he'll check it out. Thankfully, the issues were minor and the warranty covered it all. But they fixed my car and I got it back, THE SAME DAY! This was the easiest, fastest repair I ever had in my life! I'll definitely be going back here if something happens to my car. Oh! And they sent me home in a Lyft and picked me back up! Definitely a satisfied customer! Thanks so much Adrian, you da goat! read more

BEST SERVICE DEPARTMENT AROUND ! I am grateful to be doing business with this Kia dealership. Even after working with a handful of Kia dealerships in the valley, Camelback Kia is by far my favorite. ADRIAN in particular is very personable. He seems extremely knowledgable when it comes to automobiles and provided above and beyond service. My vehicle was assessed and repaired in a timely manner, while I drove a loaner car for roughly 3-5 days. The original quote for repairs was higher than what I paid in the end. They want to work for you! After being back in my vehicle for a few days, CRYSTAL was kind enough to retrieve a personal item that I left behind in the loaner vehicle. In addition the few times I've waited in their comfortable lobby, I was greeted by friendly staff and engaged in casual conversation with a salesman. When it comes to routine service, I can't imagine taking my car anywhere else. read more

After I posted this review I received a response stating they could not recognize me as a customer. What a laugh. The sales manager started yelling at my husband when he demanded the back of our sons vehicle. Sales manager was rude and unprofessional. Do not go to this dealership! They will inflate their prices just to hose you over! read more

Mike Kimbrell, Vincent and Anthony took care of us on Saturday and Vincent returned to sell us our second car on Sunday. The finance guy on Sunday was great as well, he was just super fast I didn't catch his name, but very professional. I will definitely be recommending you all to friends and co-workers. Keep up the great work! read more

Camelback Kia - Optima - Car Dealers Near Me - Phoenix, Arizona

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Kia the company has informed me that It has no oversight powers regarding individual dealerships, so I should address any complaint in a review. UNSAFE [COVID] & UNSCRUPULOUS 1. I bought my car here; I am very happy with it; the process was smooth. However, 2. Employees walk around unmasked, even as cases spike in AZ. An employee even came to my house unmasked to deliver a car for a test drive (and I had to give him a mask). Very unsafe Covid environment. 3. Karl Saknit, customer experience manager, is why I am writing this review. He emailed and called me numerous times after my purchase soliciting my answers to a survey, promising a free tank of gas for its completion. I filled out the survey honestly. When I went to collect the fill up, Karl told me that "since we have failed you, you are not a satisfied customer, so we cannot offer you the gas." (I had checked NO to the question of whether the salesperson had shown me the service department, which he had not). In essence, it was meant to be a quid pro quo situation, as opposed to a business improvement quest. Karl had gone so far as to send me an email with the answers he wanted. When I answered truthfully as the customer, it was met with hostility. Karl spoke to me from a distance of two feet with his mask tucked below his chin, as did the sales consultant. They both spoke aggressively about how my honest answer about objective facts cost the salesperson money. The whole thing was insincere, dishonest, bizarrely patronizing, and lame. Dishonesty is rarely an isolated thing, particularly when it is clearly institutional policy. So, I would not recommend this dealership. I had previously been very satisfied. read more

I've had my car for a few months and I love it. I'm giving the 3 stars because the sales man asked me several times to to complete the survey and i would get a free tank of gas. Once I received the survey,I completed it right away! I never got my gas! I texted the sales man and no response. Don't promise if you can't deliver read more

I haven't even owned this car for a month and the transmission is giving me hell. I bought it on August 6 but they can't get it in under the warranty for Kia until September 9. I have a bunch of doctors appointments I've got to go to I am not happy read more

This place is not a good business. I've had previous bad experiences, but this time I got a coupon in the mail from them so I thought I'd give it one more shot. It was a oil change coupon and it said they charged extra for synthetic oil. That fine, so I call and ask a service advisor how much more. They tell me $15 more. So I schedule an appointment and I get here and now they want to charge me $35 more than the coupon. This place just can get things right. Won't try this place again, with or with a coupon. Mark Kia treats customers much better. Definitely recommend that place instead! read more