Amanyah Aubrae was such a great help! She went above and beyond. She made sure I understood everything because as a first time buyer finding the right car was difficult. I left home with a brand new kia. read more

DO NOT BUY A CAR HERE! I bought a used 2016 with less than 50k miles on it less than 6 months ago and it's already required thousands of dollars in repairs. The heated/cooled seats don't work and that is a $600+ repair. The engine randomly stalls out (obviously incredibly dangerous) and no one can determine the cause. Additionally, the check engine light came on - that was another $500 repair. It's emitting blue smoke from the exhaust - that's ANOTHER $750 repair. There was a rather large dent when I bought it that they told me they would fix. I never even got them to fix that. Plus they sold it to me at dark so I couldn't see all the scratches and broken seat belt holder. Please don't make the mistake I did which was trusting this dealership. read more

Nick and Zack amazing sales men. Not pushy at all..Only the Best dealing with customers!!

If you've read through some of the reviews listed here regarding Camelback Kia then you have seen how they embody many of the clichés regarding car sales people and car dealerships in general. I have had them lie to me and try to take advantage of me at every turn. And then today at their service department they wouldn't honor their own warranty on a battery that I bought there trying to tell me that because the corporate ownership had changed they can't honor all past warrantees. But , they were willing to "help me out" by "prorating'' the charge to only 55% of what I would have to otherwise pay. All while I stand there holding a piece of paper that plainly says that my part is still under 100% coverage. Seriously, I don't get online to write reviews out of habit. I am doing this to tell anyone who is willing to listen to do your self a favor and go somewhere else. It has just been one lie after another from the sales staff all the way up to management. There are many places to buy a Kia and I hope you will do yourself a favor by choosing any place besides Camelback Kia. read more

I bought a Kia Niro and it is an absolutely great cat. I love the thing. I also own a prius and the Kia beats the prius for mileage. The car has never given a hint of a problem, has the bells and whistles and we've taken quite a few long trips with it. Even though it gets great mileage it had no problems going up the grapevine on our trips to visit family in California. The service department is the greatest. They are friendly, skilled and really take care of you. The only thing that keeps this out of the 5's is the finance department. I recommend you get financing somewhere else. They are either incompetent, uncaring or just plain crooked. I purchased the car and told them about 100 times not to stick me with a high interest loan because I had sold a house and was paying it off within the month. They all sat there smiling and nodding their heads like bobble heads and agreed. Well, within the month I paid the car in full and found that they had stuck me with a loan that forced me to pay $7,000.00 interest for a loan of a couple of weeks. You figure that out. read more

2-5-16 Fleet representative "Arielle Rivers" appeared to engage in deceptive and manipulative selling practices. In addition, she failed to perform her due diligence with regard to determining the value of my trade in and neglected to fully disclose the more competitive price point options that were available to me. Ariel's unscrupulous and unacceptable actions put potential Camelback Kia customers at risk of being violated. BUYER BEWARE!! read more

I called to simply schedule an appointment for an oil change and since then in a matter of 8 days, the Sales Team and Manager have called me 26 times, 6 text messages, and voice messages to go along with the calls harassing me to buy a car from this location. I have called this store directly and firmly asked to not be contacted and was told I was permanently removed from their call list.. yet it still continues! I bought a vehicle originally from this store because it was a low pressure transaction. Due to my recent experience, they just lost a customer. I don't know how else to get this store to stop contacting me. It's to the point of harassment and their sales rep Vincent was condescending to me when I directly told him I was not in a position to buy right now. For those shopping at this location, careful expressing the SLIGHTEST of interest or you'll more than likely be harassed as well. Horrible sales experience with this team Btw- they JUST attempted to call me again as I'm writing this review. Although I have them blocked, my phone still shows me their attempts. read more

I am so happy with my experience at Camelback Kia and with my sale rep Ivan! Ivan and the staff was great made it all easy and seamless. I have now been driving my new Optima for more than a week and I am thrilled with all of it! Thanks Ivan and all the gang at Camelback Kia! Jineane read more

Camelback KIA: shifty and crude people. What they did to me is unacceptable, unbelievable and certainly not what you would expect from a professional business. It's a long story, but shows you the shady character of this dealership. I negotiated with Bernard Carrington, David Johnson and eventually and ultimately with Cody Fair, a head manager. I purchased a used KIA Optima from them for a little under $12,000 when they originally were selling it for about $17,000. Obviously this is a great deal for me. They told me that their sales were a little low so they pushed the paperwork through and made the sale happen. I signed the final paperwork and everything was taken care of with their financial man (Terrance I believe). The car was officially MINE. A few weeks later I get a call from a man named Andrew telling me that I have to "come in and sign some finalized paperwork and you'll be all set." I go in and immediately David Johnson meets with me and demands the key from me very promptly and rudely might I add. I ask him if I can make a few phone calls and he rushes me through them and yet again persistently demanded I return the key to him. "Bro my boss is yelling at me we have to get this done I can't wait any longer." I asked for an explanation. He forced me to hand over the key before he gave me said explanation. "He seemed genuine in the past, maybe I can trust him," I mistakingly though. He took the key and proceeded to tel me that my credit didn't get approved with them. Funny thing is I called my buddy who works for Arizona Federal and he said my loan got approved and they were going to send KIA the approval in a few hours. "Great," I thought, "everything should work out then." I proceeded to wait in the lobby when Cody Fair called me back into his office. "Listen man I'm going to be honest with you the reason we can't do the sale is because we are losing too much money." He proceeded to hand me a piece of paper that stated that our deal was terminated. I tried convincing him that it was morally wrong to cut the deal off like that, especially when Arizona Federal is going to send Camelback KIA their money in just a few hours. NOPE. He basically showed me the door and implied that there was nothing I could do about it anymore. What I took away from this: after realizing that they had sold me the car for too little, they did everything they could to get the car back. We had signed all the papers and the deal was almost final but at the last second they pulled me into the dealership claiming that I just have some paperwork to finish and then forced me to hand over the key. They covered up their tracks. DO NOT DO BUSINESS WITH THESE PEOPLE. read more

Went in for service on my Kia and could not be more pleased. A very professional operation from start to finish. I was helped by Jason and found him very competent and helpful. Highly recommend. read more

Bought my 1st new car, a Kia Soul! 1st let me say I love my car & got a good deal! 2nd our sales rep was amazing Steve Maynard, great people skills, won't pressure it's why I wanted to make the deal work! The only reason I gave it 4 stars is because I hit the Gong at 1:305 & we didn't get out of there till 4:30- not Steve's fault & we still had to peel plastic shit off the car! read more

I've been bringing my car here for the past 5 years since I purchased it here. I've had issues multiple times about them not listening to what I instructed them to do. This last time was extremely frustrating. I had an appt with Adrian this past time and every time I have an appt with him he has an attitude and does not listen to me. I dropped off my car at 9:30 and gave him MY phone number and told him to only do BASIC oil change, no synthetic (which is $20 more) and nothing more than an oil change. 12... 2.... 3 rolls around and still no call! So I call and he says it's ready. I go to pick it up and they don't have anyone in the service area practicing social distancing because they have so many people waiting. I finally get up there and Adrian wasn't able to help me someone else did. I asked when the car was ready and he asked Adrian.. he said with an attitude "whenever I texted you and you declined all the services I sent another notification that it was ready" HE DID NOT TEXT MY PHONE NUMBER I LEFT HIM WHEN I DROPPED OFF THE CAR! I told him this and he just shrugged his shoulders... so I go to pay and my total is $60 instead of the $40 I usually pay. I asked why because I asked for a basic oil change not synthetic! They stated that they went off what I usually get and did synthetic (which is a LIE because I always pay $40!) I sat there for a while waiting for Adrian to come in so he could fix the issue but he never came in and stayed outside talking to people. So the guy helping me fixed it and apologized. I don't understand why they ask for information when you drop off the car if they're just going to disregard it and do whatever they please with it!! read more

Rob S. at Camelback Kia was professional and informative! We haven't purchased yet, but I'd definitely come back. He wasn't pushy and had a lot of great things to say about the brand and the dealership. A positive experience! read more

Ive brought my Kia here twice for an oil change. I will not be back. I had appointments both times and they are quick to approach when I pull in and start checking the fluids, lights etc. Then I wait in their waiting area for TWO hours. All they are doing is an oil change. Save yourself some time and do it yourself. I also called a few months back to inquire about new tires and was told they didnt have any in stock. Out of stock on tires that come standard on a Kia at a Kia dealer? Not impressed. read more

Adan had definitely helped my needs, please ask for him, he knows what's up, is very friendly, and convenient.

My daughter just bought her first car today. We had the best experience! Adan was great! Very helpful and personable! I recommend buying from Camelback Kia!! read more

I could not of asked for a better experience buying my first car. My sales person, Amanyah, was funny and fantastic and super helpful. I felt zero pressure to buy and she got me almost everything I needed. Thank you! read more

I purchased a new vehicle on 1/23/21 and added on the car plus coverage that I was told would cover windshield repair or replacement. I was told that I would no longer have to worry about rocks on the Arizona freeways. On the way home from purchasing my new car, I was inevitably hit by a rock and receiving a huge crack in the windshield. I would like to have this repaired, but any crack over 6 inches cannot be repaired, only replaced. When I contacted the insurance carrier I was advised that they only cover repairs, not replacement. I feel I was completely misrepresented and lied to. This was a classic bait and switch. How is it that I don't have to worry about rocks anymore, but if it's more than 6 inches I'm out of luck. When I called to try to resolve this with the dealer I was advised that I was not told what I clearly was told and there was nothing they would do to help me. I will NEVER purchase from this dealer again and will tell everyone I know that they should never buy from this shady dealer either. read more

I went to Camelback KIA after a terrible experience at another place. Ivan my sales man was so wonderful! Kat in finance was also so kind!!

These guys were amazing! I just bought a brand new Kia Sedona and I love it! We went in to look at a used one, during so, they never pressured us to even look at the new model! We did it research first, they had the lowest prices within 50 miles and they still gave us an even better deal! They were extremely knowledgeable and bent over backwards to accommodated our needs! I am saddened by the reviews, because these salesmen were wonderful. We worked with Antuan, Rodney, Bernard, Robert and so many other guys! We also had our baby there, and she was EVERYWHERE, literally everywhere. This is their place of business but they were so kind and helpful with her during the process of selecting and purchasing our vehicle! Buyers should know that This is QUITE a long process. You a buying a vehicle not a matchbox toy! SO Take your time, do your research and head to Camelback Kia for the best customer service & prices in town!! read more

THE ABSOLUTELY WORST EXPERIENCE OF MY LIFE! First Bad Experience: Traded in my car friday 8/10 for a VW and my check engine light came on saturday night. Made an appointment with Kia on monday 8/13 and Kia said they needed to send it over to VW (no big deal) Three hours or so pass and im getting worried. I called Kia which they informed me that it was a waiting game at this point and i could call VW if i would like to get an update. I called VW and they go search for a status report. They come back said that can't find my car! I call Kia and they said they sent it over; I call VW and they keep saying they don't have it. I was so mad that no one can tell me where my car was that I WALKED the 5 MILES to the garage, for someone to finally listen to me and find my damn car! Someone at VW PUT MY NAME AND VIN ON A STICKY NOTE (I saw the sticky note!) AND PUT IT ON A GUYS DESK THAT NEVER CAME IN! THERE WAS NO PAPERWORK DONE! NO REPORT DONE ON IT! NO DIAGNOSTIC HAD BEEN DONE! NOTHING!! IT HAD BEEN SITTING IN THE LOT FOR 7 HOURS AND NO ONE TOUCHED IT! My SECOND bad experience: Tuesday 8/14 the finance department calls me late after noon (430-ish) and starts asking me if I had a "credit union or something" that i had financial approval from. I told him "no, i thought we figured this out friday" Finance guy: "Well, I need to you come in. We're just having some trouble finding finance and we just need you to come here" Me: "What am i going to do? You have all the information i can give you..." Finance: "Just come in" Me: "Ok, i'll be there shortly" I come in and the salesman that originally helped me says that he really doesn't know what's going on, but finance says that they need me to pick a different car. I told them I don't want a different car, the car i want is the car that i drove up in. Why can't i have that car? Salesman didn't know. We went over to the used car lot and another salesman greeted us and again said that i needed to get another car and I have an approved amount of 18,000. Me:"If i have an approved amount of 18,000, then i want the car that that i picked out for 13500!" 2nd salesman: "We can't get you that car, because of booking value" I had no idea what that meant and when i asked for him to explain, the explanation doesn't make any sense. They keep trying to put me in cars that i clearly do not want because i clearly told them that I wanted the VW that i originally had. I even told them several times, "If i can't have that car, give me my original car back" and they would start showing me something else, I would say no and repeat: "If I CAN'T HAVE THAT CAR, GIVE ME MY CHEVY BACK!" This went on for about 5 hours, until around 9 pm the second salesman gets a call saying that I'm approved for the car that i drove up in (The VW) I leave with the VW, thinking that it's finally mine and Wednesday 8/15 late afternoon the second salesman calls me and says he'll call me tomorrow to get the final details of the approval process. He never does and friday 8/17 I call VW (because that's where the 2nd salesman worked that supposedly got me approved) to ask about the details of my finance (payment date, amount, paperwork to sign) and they say Im approved but it's through Kia, so i call Kia and some very rude finance guy says that im not approved and i need to bring the car back now. Me to finance guy: "Wait! I was told tuesday night that i was approved!" Fiance guy: "Well you're not. You need to bring the car back" Me: "Then give me my chevy back!" Finance: "Fine, it'll be here" And the line goes dead. I come up and the salesmen says that i NEVER SHOULD HAVE BEEN TOLD I was approved that night, someone literally saw that I was approved but didn't read into the stipulations. So I have literally been driving around for a week in a car that I was never approved for and I have absolutely no fight left in me and for the short time that I had the car, i couldn't even enjoy it. read more

Thank you Mike Kimbrell !! Best service ever ! Love my car, best deal ! Thank you for everything , Susan you are the best ! Totally recommended ! read more

I had a deal in place for a Kia at Camelback, and as I stated many times to them, the car had to have CRUISE and KEYLESS entry. the vehicle I CLEARLY STATED I was interested in was to have CRUISE and KEY LESS entry. Sometime during negotiations, they switched to a vehicle WITHOUT Cruise and Keyless entry. When we went back Tuesday 5/26/15 to complete the sale, my wife was led to a car, and noticed it had NO CRUISE. The sales person, acted shocked , and then said, gee wait, I just noticed it has no keyless entry either. Can we upgrade you to a model that has those. We never got the $25 visa card they lured us way down there for. They had NONE, I was told. And told the same thing Tuesday. I have filed complaints . sorry they gave your brand a bad name . I went to Tempe Kia a week ago, and the salesman there was honest, and told me the True Value price I had of 15K, was NOT a model that had cruise/keyless entry. THAT WAS FINE. I thanked him for explaining that, and right after, I called Adam Lee at your dealership, and told Adam that models with those items put the car we wanted out of reach,so I would not be coming back in to see him. As you see from below, Camelback promised they could do it, then switched to the lesser equipped model, seemingly thinking we wouldn't notice , or would be enticed to pay more. Plus the car they showed us was filthy with bird droppings all over it. Nice presentation. t I have automatic Fortes with keyless entry and Bluetooth starting in the mid 14s. It sounds like these have all the equipment that you want. Do you have at least 20 minutes tomorrow to come check one for our memorial day sale. I can give you a $25 visa card just for stopping in. Thank you Sales & Leasing Consultant Camelback Kia 1450 E. Camelback Road Phoenix, Arizona 85014 read more

Was not excited to buy a new car, have had some bad experiences in the past. These guys made it easy! my sales person Mike Kimbrell was very professional and friendly and the finace guy Glen helped me get to a payment that worked. I ended up getting a Kia Forte and am very pleased. i would recommend this dealership if you are in the market for a KIA. read more

This dealership had some of the only brand new manual transmission Kias that I could find in the state. Needless to say, I appreciated the inventory. The staff worked hard to get the car in a good price range and were very polite, more than at other Kia dealerships we visited. We worked with Sam to go over final options after agreeing to buy the car, and spent literally several hours not only answering my many questions, but welcoming them. Of course, a lot of waiting and going back and forth in this process, but the staff worked hard to get me a good deal and were the most respectful I've had while shopping for cars. read more

Bought my car here last year and would never buy from another shop. The entire staff is professional and courteous to a fault. I continue to have my car "taken care of" here and would never go anywhere else. read more

We've bought 3 cars from here and the service & deals get better & better. Antoine, Tommy & Frank took great care to get me into a newer model of the car I love and save me $100 a month in payments. I've had a great experience over the last 2 years here & highly recommend it read more

the employees are very rude and unprofessional. they will lie to you and give you a run around before they ever give you any actual information. when you catch onto what they're doing they become very hateful and rude. do not do business here. read more

Terrible experience today, my wife and I were contacted days go by the internet salesman Mike, made an appointment to meet with him only to find that was not the case when we arrived at the showroom. We were told he was too busy so they assigned someone else to us. The entire 5 hour experience was disappointing and a waste. Never mind the fact that what they had to offer wold not work for us. The experience itself was what turned us off from signing a deal with this dealership. The team never introduced themselves, no care or consideration was made for our time waiting and waiting and waiting. When we asked for our vehicle keys back the first time, the sales team instead brought in their manager Robert who was very unprofessional, he felt it appropriate to use profanity when speaking to us, and when the deal we thought was promising did not turn out to be that he then became defensive and tried to make us feel bad for not buying a vehicle we were not happy with. It was like pulling teeth to get access to OUR vehicle during the 5 hour wait and we were escorted to our OWN Vehicle to access belongings. After 5 hours we had to demand our keys back so we could leave. We felt like we were held hostage. In all my years purchasing vehicles from a dealership I have never been treated with such disregard. We then received a "courtesy call" from another sales manager after we left. He told my wife he would do everything he could to salvage the deal and call her back in about 15-20 mins. The return call never happened. As we see it we dodged a bullet today by walking away. It's very sad to see such lack of service and care. I hope Camelback Kia takes a hard look in the mirror and invests some effort into training their teams on true guest service and the value of transparency with their customers. Shady business is not a winning strategy! read more

Terrible experience. Made a deal and then they tried to reneg. Justin settles dodge my calls never called back and when asked stated he doesn't have a boss read more

Oh my...where to begin. We completed all necessary information to obtain a quote on basic Kia Soul. We wanted everything set before traveling a long distance to the dealership. The salesman came back with an absolutely absurd quote: $3000 down and payments of $350 per month for 72 months! The base price of the car was 13,500 and we would end up paying over $28,000!!! And it gets better...when we questioned this, the salesman responded that he was not very good at math and transferred the call to the manager. We kindly explained the situation to the manager and he promptly put us on hold...and never got back to us. Several days have passed. Never felt the urge to write a review of a business until now. read more

never buy a car from this place. I was there on 10/30 met with Robert Bergman and Sales Manager Corey Fair. We found a Honda Civic and I told them I would come back the next morning. Before I left I asked the salesman can you hold this car for me? He said yes. I e-mailed Cory at 5 am to let him know that I had a meeting and I would come in around 2 pm or 3. I followed up my e-mail with a call to Robert twice and said I will be in at 3. He sid perfect I will see you then. At 2 pm I received a call from Robert saying, the car I was holding it is now sold. I said you promise to hold it. I was then told you didn't leave a deposit. After that, he called back and said it's not sold the first person that shows up will get the car. I made it at 2:40. Cory told me that even if I would've left a deposit it wouldn't have mattered. If you leave a deposit at this dealership and you come in and you see the car that you might've left a deposit for thinking this car is yours, they will sell it right from under you. They offered to try and find me another car I just walked out of the dealership. I would never ever buy a car from this dealership if it was the last dealer to buy a car from. They don't care about the basic customer service aspect of doing business. They really give car dealers a bad name. Please whatever you do, DO NOT DO BUSINESS HERE! read more

I want to reach out and let everyone know how great Jason in service was. Had a engine noise in daughters sportage come to find out it was a major issue. He preformed above and beyond. He kept me informed and update regularly always polite and straight up. A definite pleasure to work with!! So not typical of my experiences at other dealerships!!! THX JASON YOU ROCK!!! read more

After buying a vehicle, the key fob was broken and they were incredibly helpful and took care of everything. Went above and beyond. So grateful for a dealership that values great customer service. Frank Stevens was the manager that helped us. So friendly and got everything done in a timely manner. Would definitely recommend coming here! read more

Aweful sales tactics. To be fair, I did request info on a vehicle. However, I let them know that I wasn't interested and to stop contacting me... Three seperate times now. These people continue to call me several times a day trying to have me come in. I keep my phone silenced now. Thanks camelback kia. read more

we purcased a 2020 kia soul s model on sunday jan. 5th from camelback kia. our sales contact person was ryan thomas. ryan is a great asset to your dealership. he is exceptional in handling all aspects of the deal. he has a super personality and we enjoyed working with him. again he is an outstanding employee. thanks ryan, wes bromley and harold hardesty read more

This place is a scam, please do not go there. Dealing with them has been a nightmare. I have never written a bad review before but this is necessary, I don't want other people to get scammed. I thought I was paying 13K for my car but they billed me 35K. When I was signing the contract I noticed the numbers weren't right as I was signing it, so I asked the guy to reprint a copy with the correct numbers on it. He did it but refused to give me the previous signed copy that had the wrong prices. Obviously, he used the first copy and I couldn't do anything about it because it was signed. Do not let them tell you you need add-ons. They're just so shady about the whole process, they're not clear about their prices, or procedures. They rush you to sign papers without going over them acting like they're super busy like "yes yes yes sign here and go home, no problem". If I had to use one word to described them it would be "bullies". read more

No wonder they have 2 stars. The guys in the service center are nice but it's the manager David that is so rude and condescending.

I wanted to give a great shout out to Sales agent , Antwione Cobb for your great customer service. Highly recommend you and the dealership for your ability to take great care of customers. read more

I used USAA car buying and found a 2009 Kia Rio under 35000 at Camelback Kia for $6,296 (before taxes) which included Lifetime Warranty Window Tint, ZAK Paint Protection, Document Fees and a Car Wash. Within minutes of finding this vehicle, I received a call from Mike Kimbrell. He told me the car was available and to come by there first. I told him I would there in a hour (which I arrived in 40 mins on the 13th). I pulled into the plaza greeted by two nice gentlemen who one of them opened to door for me. I was happy because I purchased a 2010 Kia Optima there in 2010 and had a great experience. I walked in talked to the receptionist and I was ready to buy the vehicle (cash purchase). Sounds to good to be true... I was. I asked about the vehicle, Mike said (first oldest line in the book) "I was thinking of buying this vehicle for my daughter,' I just looked. Then he said "the vehicle was sold this morning before you got here (second oldest line in the book)." I was pissed but said nothing and started to walk out furious. Mike said wait " I have access to 28 lots in the area." then, He said " he could not find a vehicle for that purchase and low mileage anywhere on lot. I stormed off. I felt insulted because of the sales line was trying to feed to me and disrespected because he did not even "thank me for my time" or even often me some water. Nothing. I WILL NEVER BUY A VEHICLE FROM THIS LOT OR THE 28 OTHER LOTS, if Mike Kimbrell is a representative of the kind a treatment a customer receives. I would give this place less then 10 stars if I could just because of Mike Kimbrell. read more