This place is a scam, please do not go there. Dealing with them has been a nightmare. I have never written a bad review before but this is necessary, I don't want other people to get scammed. I thought I was paying 13K for my car but they billed me 35K. When I was signing the contract I noticed the numbers weren't right as I was signing it, so I asked the guy to reprint a copy with the correct numbers on it. He did it but refused to give me the previous signed copy that had the wrong prices. Obviously, he used the first copy and I couldn't do anything about it because it was signed. Do not let them tell you you need add-ons. They're just so shady about the whole process, they're not clear about their prices, or procedures. They rush you to sign papers without going over them acting like they're super busy like "yes yes yes sign here and go home, no problem". If I had to use one word to described them it would be "bullies". read more

we purcased a 2020 kia soul s model on sunday jan. 5th from camelback kia. our sales contact person was ryan thomas. ryan is a great asset to your dealership. he is exceptional in handling all aspects of the deal. he has a super personality and we enjoyed working with him. again he is an outstanding employee. thanks ryan, wes bromley and harold hardesty read more

No wonder they have 2 stars. The guys in the service center are nice but it's the manager David that is so rude and condescending.

I went in to buy a car at the tent event... Camelback Kia rep did not have one I wanted in my price range so they put me in a sportage with promise to switch me into another vehicle as soon as they got one that met my needs for "the same terms" they LIED.. it was a bait and switch... other vehicle I was put in is higher cost... contract different... major problems with the vehicle... they say they are tryng to fix it.. but weeks have gone by.. and nothing is resolved... I found out I was not the only one with problems like this... I would STRONGLY advise NEVER BUYING anything from CAMELBACK KIA. read more

I wanted to give a great shout out to Sales agent , Antwione Cobb for your great customer service. Highly recommend you and the dealership for your ability to take great care of customers. read more

I used USAA car buying and found a 2009 Kia Rio under 35000 at Camelback Kia for $6,296 (before taxes) which included Lifetime Warranty Window Tint, ZAK Paint Protection, Document Fees and a Car Wash. Within minutes of finding this vehicle, I received a call from Mike Kimbrell. He told me the car was available and to come by there first. I told him I would there in a hour (which I arrived in 40 mins on the 13th). I pulled into the plaza greeted by two nice gentlemen who one of them opened to door for me. I was happy because I purchased a 2010 Kia Optima there in 2010 and had a great experience. I walked in talked to the receptionist and I was ready to buy the vehicle (cash purchase). Sounds to good to be true... I was. I asked about the vehicle, Mike said (first oldest line in the book) "I was thinking of buying this vehicle for my daughter,' I just looked. Then he said "the vehicle was sold this morning before you got here (second oldest line in the book)." I was pissed but said nothing and started to walk out furious. Mike said wait " I have access to 28 lots in the area." then, He said " he could not find a vehicle for that purchase and low mileage anywhere on lot. I stormed off. I felt insulted because of the sales line was trying to feed to me and disrespected because he did not even "thank me for my time" or even often me some water. Nothing. I WILL NEVER BUY A VEHICLE FROM THIS LOT OR THE 28 OTHER LOTS, if Mike Kimbrell is a representative of the kind a treatment a customer receives. I would give this place less then 10 stars if I could just because of Mike Kimbrell. read more

BAIT & SWITCH is their M.O.!!! I wish I had read these first before wasting my time. DO NOT BOTHER GOING HERE to buy a car for a reasonable price. It's a long story, but it matches most of the one-star reviews ahead of me. Here's my best attempt at the short version: - they advertised a car online for a reasonable price with reasonable mileage (the Bait Car) and I contacted the internet manager to confirm it. She did. - I went to the dealership and asked for her. She promptly handed me off to a sales guy. -Sales guy (Nathan) tells me the low-mileage, reasonably priced car was "just sold" and tries to get me to buy a new Kia instead. When I point out I was only interested in the Bait Car, he stops, and I leave. - the next day, by some miracle, the Bait Car is available again. I drive the 25 miles or so across town to see it. - We test drive the Bait Car - it has about 1500 miles more than advertised, and stinks of smoke and skunk (I can guess what caused that smell). They say they'll detail it out so we keep talking. Also, our sales guy explains that the 1500 more miles was caused by whoever magically returned the car (really?!?! 1500 miles in less than 24 hours? That would require driving over 65 mph nonstop for the entire period after buying the car to returning it). - We sit down to talk price anyway, because the car does fit our needs, if they take care of the problems. - Here comes the good part: they offer to sell us the car for nearly $10K more than advertised!!! And, they refuse to budge. They wanted to manipulate the payments (84 months - really?!?), but not honor the advertised price. - And, they insisted on pulling credit FIRST (that was my bad in agreeing). - after being there over 2 hours with no movement, we decide to walk out. - Here comes the sales manager. High pressure, insulting, offensive. Basically called us stupid for not accepting his RIDICULOUS, overblown, over priced offer for his nasty, stinking, higher mileage car. - we ended up walking out on him and the sales guy. We never returned. Ended up finding a NEW car, same trim level for about $7K LESS THAN he wanted to sell us his P.O.S. DO NOT GO TO THIS DEALERSHIP unless you enjoy being lied to, insulted, and taken for a fool. ***UPDATE*** I received a call from the sales manager yesterday asking if we were still in the market for his P.O.S. Of course I told him no and moved on. In the meantime, I forgot to turn off my auto-search on Cars.com and - surprise, surprise - today they updated the posting for the SAME CAR to a reduced advertised price $700 LESS than when I went in. Not that I expect them to ever sell it for that price, though..... Their car isn't the only thing that stinks over there. read more

Loved the service from Bernard Carrington I came in and didn't know what I wanted, when I left I knew exactly what I wanted. He was nice and informative, and made me feel like a friend. I will definitely be purchasing my next vehicle from Bernard at camelback Kia read more

Bought my car from this joke of a dealership 2 years ago . Since April this year I had received a phone call weekly about my 2015 forte and how they'd like to refinance me blah blah . Finally called them back to see what they had to offer me ... went in today to see what they could do for me . Told them I was in the market to upgrade and trade my car in . I didn't want to put money down no co- signer .. go in and what a waste of time ! They did everything ran my credit appraised my car for them to come back at my with I needed a 3,000 dollar down payment and a co-signer with a credit score higher then 700! I told them NO and they just opened the door and didn't even want to work with me anymore ( how embarrassing!) Then literally 5 hours later I receive a phone call from them to harass me about a co-signer that I told them no I do not have or want one . I will never purchase another car from camelback Kia . Beware of their scams read more

Do not buy from these guys unless you want to be treated horribly at the second stage level. These guys are old school "used car" salespeople. I liked the original sales person because he was helpful and kind. Enter the SALES MANAGER. Every high pressure trick in the book. I would say something and he would argue with me saying that I was wrong about something. When I confronted him about his attitude he argued about not arguing with me. I am a very mellow person but I had enough of him. He brought out a sales sheet on a car I had seen in the paper for $27,000. The sales sheet said I could get the car for $33,000. I was floored. The car had several upcharges for things I didn't need or want. I immediately left. I found another car company called LeSuer Car Company over in Tempe. What a difference!!! Lots of cars (used), laid back sales people (shout out to Riley). He told us he wasn't there to sell us a car but to help us buy a car. Attentive, helpful, honest, transparent. The price on the window was the price. No dickering. No hassle. No tricks. Their doc fee was only $199 while Camelback was $499 and no other hidden fees. LeSueur is in the county so there were no city taxes saving 2%. We bought a 2019 Kia Sorento in Dragon Brown. Gorgeous car. It had 19,500 miles. The price was $27,977. If you go in to buy one of these that will be your price, too. I like that. They have a huge inventory to choose from with lots of different late models. They work hard to make you happy. read more

This place doesn't even deserve 1 star. I was horrified by the experience I had when trying to buy a car from them. Absolutely atrocious customer service from not only the car salesman but also from the sales manager. Go across the street to camelback Volkswagen. They are wonderful read more

This is the most unethical dealership on God's good earth. I am a single senior female. I have an older vehicle and have tried everyway possible to come to reasonable terms with these people. I realize I do have an older GOOD CONDITION, GOOD RUNNING CAR and they are not in the market for older cars. Fine but they try to offer you nothing in return on a trade. I have been passed around like a hot patatoe and never until recently with a computer lady sales person named Arielle have I been able to get some actual straight answers as with the sales men they bait and switch show you a special and when you go down there to purchase it O it's been sold but then they try to talk you into anything they have on their lot. I have state at least 10 times I know what I want KIA FORTE EX or SX HB (NO BLK or RD). They have had me in a kia rio, optima and they actually wanted me to test drive the Soul which you could not pay me to even get into. It is a hurste on wheels in my opinion. I finally was just going to lease a car as I could see we just were not getting any where (this is not to mention the tricks they pulled by telling you they would give you $1500 for my trade and they on paper write up only $500 and when I caught it is was o sorry that was a mistake. So now on to leasing. You again get the run around but not as bad because you ask for VIN # and ask for break down in prices and they more or less do try to accommodate or at least Arielle did. So she shows me a basic car with a really low $99 per month 36 mo and actually gives me the buy out and OTD price with 2,999 down and approx. 2,500 TAX, Reg and what ever else. Problem then she shows me the car I really want. The one that I was actually going to buy so we go over the figures and she omits the vin number and being we have now talked about 3 different cars I wrote a form requesting the year, make, model, VIN color, Style OTD, down break down on the tax registration bla bla bla and she comes up with an addition 399 for a 2016 tinted glass charge in addition to a 499 spare tire kit charge can you even believe this? Brand new 2016 car this is stock equipment so the extra $1K is for what. How come car dealerships are still in existence? They should be out lawed not to mention my time wasted at least 4 trips to this one individual dealership and 2 other ones. And this folks is why I am going to stay with my old car and tell KIA to stick their new cars where the sun don't shine. read more

i came in wanting to pay cash, was smooched with sandwiches and cigarettes. was told i would get 3200$ for my 2002 honda always been garaged and less then 55000. miles on it. got talked into lease cuz oh gee would get better rebate. had many buffering that needed done cuz was a demo. after got home went through paper wrk and they had added about 8000$ cuz was lease. had to go back and get them to have me pay cash but then my car was only worth 2000$. on e bay could have got 5000$ min. had to go back and them take out scratches. when went to put on my licence plate one screw was rusted and stripped so my plate is held on by one screw. no way to get other off. funny crew terrific when buying and then when come back displeased within matter of hours all are gone. do not go to this place. i will never have service done there ever. read more

TOTAL RIP OFF! do not visit this location. After test drive and negotiation process- they try and add on $4,000 of additional bull $hit hidden fee's and charges. GSM Daniella is a total joke . read more

Truly a horrible experience buying a car. Lowballed me on the phone, telling me about all the discounts available to get me in the door, (found I wasn't eligible for any), tried to charge me $895 for a non-included spare tire (cost on Amazon $211); car hadn't been delivered to dealer yet, but already had dealer installed options I didn't want, like window tinting (could have had it done myself for 1/4 the cost), paint protection, etc. Went through the good cop/bad cop routine. Only interested in selling the car..........not having me want to buy the car. Bought it, though, as the Kia Soul is a terrific car. 3 months later, made appointment for my complimentary oil change and mentioned when I made appointment there were several minor issues I wanted looked at. Traveled 55 miles to dealer and was told by a very disinterested Service Writer I had to leave car for the day if I wanted anything but an oil change. Hadn't made plans to leave it (wasn't told on the phone I had to), so had oil change done only; remaining issues unresolved. No one seems to be happy to work here and customers seem to be a necessary intrusion, but nothing more. These folks, from management on down, need to spend a week working at In-And-Out-Burger to learn what customer focused sales and service is all about. read more

I purchased a new 2017 Kia Sorento at Camelback Kia one year ago. I brought the vehicle in for service, and explained to them that the interior materials used (ie: doors, dashboard etc) are inferior products, as my interior has several white scuff marks and scratches just by touching it. Both Kia Camelback (Craig, Service Mngr) and Kia Customer Service) stated that this material is "made to do this" (make white scuff/scratch marks all over the interior). Their solution? Use McGuirer's wipes to wipe down the interior every time you get a scuff mark! The service advisor actually told me to speak with a floor salesman and trade the vehicle in for another!!!! First and Last Kia I will ever purchase... Terrible and unacceptable Customer Service. Kia makes inferior interiors and ""quote""-- " it's made to do that"! read more

The original post for this got removed, so posting again. And will continue to do so, to warn others never ever to come here. BE WARNED. "STAY AWAY AT ALL COSTS" was accompanying a friend of mine while he searched for a used car. The whole thing started out well enough. He knew the model, price range, monthly payment, and conditions that were acceptable for him. This was all clearly expressed to the salesman (we'll call him "Bob") within the first 2 minutes of introducing himself to us. We finally landed on a vehicle that he liked and while the sticker price was not in his range, "Bob" assured us that we could get it much lower and shouldn't have any issues with keeping the payments in the acceptable range. "Bob" began to write out what he presumed he could manage in terms of conditions. My friend informed him that he was interested in any potential discounts or incentives (he is a military veteran) and that he would also be using a family member as a cosigner. "Bob" ball-parked him a figure and it was over $150 more a month than he had expressed he was comfortable with. He told him that was not even close to what he would be able to afford and that maybe we should look at something with a lower asking price/monthly payment. "Bob" insisted he could make it work and proceeded to go back to his mock terms and scribble and cross things out. He told us that this is all just speculation and that if his cosigner had great credit that he's certain they could arrange something in his price range. We stepped outside and spent a while talking and trying to decide what we wanted to do. After about 30 minutes, no doubt fearing we would leave the lot, "Bob" came rushing out. "I've got great news! We can do it, we can get those terms met." I specifically made "Bob" tell us, verbatim, that he could get his monthly payments under the max limit we had set..... and he lied right to our faces. Being the naive new car buyers that we are, we decided to start the paperwork so they could do the credit checks and give us an exact number. "Bob" assured us they would find the best loan terms possible and it would only require them to run the credit check once. This was true, at least for that night. We asked about any potential veterans discounts or incentives and "Bob" told us the extra "$500 or whatever" wouldn't matter as the deal he was creating would be better. We had been at the dealership for 2-3 hours at this point and "Bob" obviously had something more important to be doing as he started to try and accelerate everything. He began talking faster and any questions we asked were either met with reserved answers or dismissed entirely. At one point while my friend was talking to his cosigner on the phone, "Bob" told him to hang up and that we didn't need anything else from him. When my friend finally did end his conversation and set his phone down, I kid you not, "Bob" reached over the desk and pressed the End Call button on his phone. They ran their credit checks and "Bob" presented my friend with the "approved terms". The terms were just barely ($0.08 under) within his limit. After another hour or more of paperwork we were directed over to the finance department while "Bob" detailed and got the car ready. "Bob" told us to not feel pressured by them as they will try to sell us things and it will increase the monthly payment amount. Of course, "Bob" deliberately mislead us about what exactly the "Certified Used Warranty" that was indicated on the lot sticker entailed. Before we went to the finance department we asked "Bob" about the warranty and he told us he wasn't entirely sure what it covered and didn't want to give us false information. The finance guy advised us that since the car had more than 60k miles, it had no warranty and my friend would have to purchase one. Fantastic! After another 30-45 minutes of haggling with the finance guy my friend magically got a warranty for $20 extra a month. It was initially quoted as $100 extra a month. I wonder how much it's really worth. After 5 hours of being pressured, lied to, manipulated, mislead, and disrespected, it was finally over. Or so we thought. A few days later they called him to have him come back to the lot because they may have found better loan terms. Turns out all the loans they presented him had payments $100-$200 higher with much higher interest rates. They led us to believe he had already been approved for a loan through one of their banks. We were never told that was not the case and were deliberately misled and misinformed. Instead they ran their credit 18 times searching for a bank that would provide the loan. We were openly skeptical that my friend would be approved for a loan that would meet his budget but were assured and flat out lied to that it wouldn't be a problem. The car is currently parked, waiting for them to collect it and return his down payment. read more

Not a great way to start the day being one of the first customers of the day and the shuttle service should leave at 7:30 it is now 7:55. How can they expect to have great customer service. Very disappointed hopefully the pickup is more timely. read more

Buying my first car I was nervous and prepared to be hassled by sharks. That was the complete OPPOSITE experience that I had. Antwione Cobb was my sales rep and he was the most professional. He was sweet, and took me through the process step by step. The dealership really did work with what I needed and was patient. Flexible and I got the deal that was best for me. If you're looking for a good car shopping experience this is the place for you!! read more

I love my Kia Soul. Took it in for service and had the nice experience with Antione from the sales department. He answered all my questions and validated why the purchase I made a few months ago was a good decision. Thanks Antione Cobb for answering my question and helping out with my concerns. read more

Just spent six hours with Antwione Cobbs - Sales & Leasing Consultant. No pressure - great guy - professional - humble. Several other employees made same comments about him. Stuck with me through the whole process. Since I had been there for several hours he offered me lunch and even unloaded my trade in and off I went in my new 2018 Optima. Thank you Antwione read more

Lies to from the get go. I sent an online inquiry about a vehicle which was verbally confirmed to be on the lot several times. An hour before arriving I again inquired that the specific vehicle was available and was told "yes, I have put my hands on it" only to arrive and be asked for all my info while they brought the car around. The sales person I was pawned off onto let it slip the car I was there to see had already been sold the day before. But wait... they had a newer model and would give me the same price... I knew they were full of crap but took the test drive anyway. After multiple attempts of asking why they would show me something 2 times my budget they said "don't worry about the numbers we can get them where you need them to be". Knowing full well they couldn't I waited to see what they would come up with. After being blown off for over 30 minutes, we walked away. I would NOT recommend this place to anyone! read more

I am at KIA camelback they were quick to selling me a KIA Soul. I have a damaged tire what appears to be a construction staple. As a result they claim I was driving on low air. Problem sensor goes off at 34lbs but now David Pfeiffer refuses to answer questions because he cannot explain when sensor goes of until I got to the dealership 1/2 mile from when it went on, I was down 25 lbs. Either sensor is faulty or the tire should not have failed with a staple in such short terms. STAY AWAY! Will pursue other avenues. read more

Thank you Tyree Evans for making things right and turning what was a horrible experience into a better experience.. it is much appreciated..

My husband and I are in the market for a car, and we had thought we had found one suitable for our needs. The advertised price was 9789 and we had a confirmation in writing from these people that it would be tax title license and doc only after that. We arrived at the location yesterday to close the deal. Keep in mind, we had agreed on a price. When they came back, the papers said that the base price of the car was 10,000 even. We asked them about this and they wrote in a correction of 9789. They then took our info, our bank card, and our IDs and when they came back with the corrected paper, the price of the car still read 10,000, and they had added on a warranty and licensing fee they hadn't told us about. Least to say, we finally brokered a deal: no warranty, license fee we would take and the base price was 9789. He took the paperwork back for approval by the GM and STILL the base price of the car was 10,000 when he came back. At this point, we were getting angry. We thought we had agreed on the base price of the car and we had the Internet add to prove it as well as emails from the sales rep from the day before to indicate that this was the plan. Finally, the closer says that they can't do 9789. We wrote them out and offer for the car and gave them one final chance to sell it, they said no and we left. Do yourself a favor and don't waste your time here, they WILL try to take you and they WILL lie to your face then try to pass it off when you catch them. Don't think that you're different from us either, that you will drive them into a corner and get what you want, you won't. They don't give two flying fucks about you. read more

SLIMY DEALERSHIP!!! I went in to look at a 2011 Sonata they had listed online for $7597 with 103k miles. Sounded like a decent price. It had been online for 4 days, went into the dealer to see it and they hadn't even inspected the car. It was sitting in the back lot still. I went to go look at it with the salesman and it was absolutely disgusting. The inside looked like someone had lived in it. The paint was pretty swirly from not being taken care of, 3 of the 4 wheels had gouges in them from hitting curbs and one of the tires had a large chunk out of the sidewall. I started the car and the A/C didn't work. I decided to test drive a 2013 Hyundai Sonata with 22k miles, practically a new car. It was in good shape, and the price online was $11,999. When they came back with the paperwork it was almost $19,000. This included $4500 in "reconditioning fees". I asked what this was and they say it is the cost to get the car back up to par to be sold, and they fix anything that the car needs. I told them that that was absolutely RIDICULOUS and that no car with 22k miles needs anywhere near that kind of work. Plus, it's under warranty so they would have billed Corporate Hyundai for any repairs it would have needed. They then said I can drive the 2011 Sonata, so I did since it just needed a deep scrubbing, I can deal with the rest. The A/C magically started working and it drove fine. We crunched the numbers, and it was nearly $13,000 for a car listed as $7597. This included $2500 in reconditioning fees, which i told them I would purchase the car without them having to mess with the car. It's not like it has any warranty left in it, I was willing to live with any problems it might have, it's a used car and I'm mechanically inclined and can repair anything it needs myself. They had a $400 charge for paint sealant, which I told him was absolutely unnecessary, what are they going to put it on top of the swirly paint? I asked for no additional fees and we got down to a price of $8,891 after taxes, title, dealer fees, and registration. I told him i would think about it. I called the salesman back after an hour and offered $8500 OTD for it since it needed a $200 tire (I priced it out, it has 18" wheels). He said he would get back to me within 15-20 minutes. 2 hours later I called him back and he said the price they can do is still over $12,000 and they can't go any lower. He said the price of $8,891 was just a "what-if" price. I mean I had even walked in with cash to buy the car. The finance manager (who gave me the creeps, total slime ball) told me that the price they have listed online is what they have already invested in the car. i told him that there was NO way they paid $7,597 for that car for trade in. KBB value of the car on trade-in is $5,690-$6,392. If they paid more than that, then they are the ONLY dealer out there that are nice guys and overpay on trade in for cars. Was a total lie. I then got a call the next day (today) from someone there about wanting to know if I would be interested in a 2009 Kia Spectra. H#*L NO! However, the salesman Zach was very nice, the issue with this whole thing was their finance department and their slimy sales tactics. I cannot describe how slimy this dealership was. AVOID AVOID AVOID!!! read more

I went there with a friend he was buying the car and I just drove him there. We spoke first with a tag team of Caleb and Eli. Anyways the advertized prices on their website aren't what they quote you in person. Before they would run his credit they asked him to sign a piece of paper saying he would promise to buy the car regardless of what the credit score was. They basically asked him to buy a car without knowing what he had to pay. They ran my friend's credit and said it was 667 through Transunion. My friend brought up his credit score on his phone through Credit Karma and it comes up 780? We told them he wasn't going to buy because we wanted to verify the score discrepancy with Credit Karma. They then brought in another salesman named Kevin who proceeded to show us a second credit report they ran through Experian & Equifax showing his credit score was 803! So why not run a credit check on all three and use the highest score or an average of all 3? The only reason to do this is to charge an inflated APR and make more money. I advised my friend not to purchase as everything was seeming pretty sketchy. My buddy said from the first that he only wanted to pay $200-$300 a month so they offer him a payment of $422!! Then Kevin asks "what do we need to do to get you in this car?? Hmm get us a payment between $200-$300 based on my friend's $5,500 down payment and his 803 credit score. Anyways they tried one more last ditch effort and brought in the "sales manager" Daniella. Daniella was nice but my friend kept asking me what he should do and I kept telling him we should walk away and shop around some more. Daniella says " if you know what car you want and what you want to pay why shop?" Maybe because we want to find a better deal?? Overall the whole experience was very heavy handed and full of high pressure sales pitches. read more

Camelback Kia definitely have slimy, aggressive sales tactics! I did end up buying a car from them, but not after much frustration and being being swapped around to multiple sales guys. Sales manager, Internet Sales Director, blah, blah, blah...couldn't remember who did what! My first salesman, though, was great! I believe his name is Ryan Davis. He and I hit it off just fine from the beginning. He wasn't trying to bullshit me with fluff. It wasn't until the other salesmen got involved that I got angry and ended up walking out on them. MAKE SURE THAT THEY RETURN ANYTHING THEY HAVE OF YOURS BEFORE YOU TALK FINANCES WITH THEM! I always make sure they give me back my key (after they take it to inspect my car for trade in) in case I want to leave..and I'm glad I did. I was so over Karvin's sales tactics. If it wasn't for Ryan, I wouldn't have come back the next day to buy the car. Unfortunately, Karvin took the sale, even though Ryan deserved the credit. The sleezy sales guys weren't so sleezy the next day. ;) Always be prepared to walk out! Thanks, Ryan, for a pleasant experience! UPDATE: 5/24/16 After the 2nd or 3rd day of owning the new/used car I bought from camelback Kia, it started making a funny noise. I took the car to the service area and they redirected me to the Jeep dealership so that I could get more specialized service since they are a Kia dealership and not as familiar with jeeps. A few days off the lot and the car already needs repairs. So much for full inspections! They partner with camelback Hyundai and my sister made a jeep purchase from them last year and she also ran into a problem with the Jeep she bought from them a couple days after. DONT GO HERE! They will do anything to get out of paying for repairs that should've been done in the first place! It is unsafe! read more

So I just had the most unusual experience at this dealership. After calling Kia about my brake lights going completely out, I was informed that there was a recall on a part that was more than likely the cause. I called the dealership on 5/8 and explained the issue to Charles who was very nice. I was told to come in and they would handle it. I arrived at 7A on 5/9 as scheduled. Met with with Charles, who ran the VIN and verified that it was indeed a recall part. He confirmed with the other service advisor at the service desk that it would be about an hour to replace the part so I decided to wait. A little over an hour passes and Charles comes back to the waiting area and says my car is out front and ready to go...but...that it wasn't repaired because there was a "mistake" and they didn't have the part! What?! It was very clear that they were not trying to track one down as I wasn't offered a date to return, or given the typical "we don't have the part, but we are sending a runner to get one." He was basically just telling me they couldn't or wouldn't fix it. Yeah, not so fast.. as you just wasted an hour of my time and I have no brake lights! I then asked for a loaner vehicle while they tracked down the part, and I was told they are for "serious" repairs. What?!! So ZERO brake lights aren't a serious repair? Not only is it a safety hazard, but it is against the law to drive without brake lights!!! I was stunned. He then said he'd go see what he could do with regards to a loaner vehicle. Maybe 10 minutes pass and I walk to service desk to check status on loaner car. Charles then informs me that there was another "mistake" and that they did have the part, and my car was now fixed! (Which they somehow managed to install in the 10 minutes I was waiting on word about a loaner car!!) What the hell is going on in this place?! While the brake lights now work, I'm not convinced the actual recall part was changed. Maybe it was a fuse? I don't know but now I need to take it somewhere else to verify it was in fact changed. Bottom line is this: This dealership just missed out on any future opportunities to service my 2011 low mileage Kia or to sell me a new one. I don't deal with anything shady, whether it's money out of my pocket or not. **They get two stars only because the brake lights are currently working, and I had a cup of their coffee! P.S. I despise car dealerships!!! read more

Hector Campos went above and beyond to make sure all my car needs and questions were met :) he was very helpful and answered all of my questions!!! will definitely be coming back for future services!!! :) read more

We went to camelback Kia in order to explore whether the Kia could be our next car. We were reluctant at first, anticipating high pressure sales. Not the case!! They were courteous, provided the information, no pressure!! If we decide to go Kia, we will go to Camelback Kia for sure! read more

I'm so surprised this Kia has 2 stars !! I did not buy my Kia Optima from them but they helped me like they sold me it! I bought my Kia from the scottsdale location and they are HORRIBLE , they can't even answer their service phone number their customer service was terrible .I was stuck in a bad position , to where if I turned off my car I would need a jump start. Called the scottsdale Kia location 5 times and kept on telling the lady answering "this is a emergency I need to talk to someone, I'm going to be stuck on side of the road . " she would send me straight to service wich would take me to a voicemail after 10 rings after 5 times called and telling her this I was DONE. I knew my car battery was not under warranty and was in fact one month over the warranty date (of course no one could help me and my luck ) I called Kia off camelback talked to Hector he got me in within the hour and and had me on my way within the hour! Thank you so much hector ! read more

I wouldn't recommend this dealership to no one not even if their life depended on it they will over price the vehicle and in your finance contract add more money to it and screw you over their service department is the most sorriest service you'll ever get in Arizona they keep calling me after being told not to but what can I do The very worst dealership and there's a lot of people to say it I recommended a friend they screwed her over to and yes that you think you could trust these people and you really can't you talk to the manager they don't care they wipe it off and showing off your shoulder like nothing so I wouldn't recommend going to this dealer it would be CAMELBACK KIA read more

Too bad there isn't less than one star! I was thinking about KIA for my next car (I currently drive a Hyundai and very happy with it) when I heard a DISGUSTING commercial this morning on KEZ radio while driving in to work. Bill Clinton left office FIFTEEN YEARS AGO! Can we move on? I know it's disappointing that our most recent democrat president's personal life was so scandal-free there's no new material, but really? If this is the way Camelback Kia tries to court new customers, they'd better get a new ad agency! I wouldn't set foot in there! read more

Went here last October to buy my very first car all on my own. I went to other KIA dealerships before this and they tried to upsell me or pressure me into something I couldn't do. But I love the KIA Soul so I kept trying to find one. I went here after work one day and I was greeted by a gril named Victoria, who was wonderful. She listened to me and helped me get into a beautiful new KIA Soul. She even put up with my parents who came later to see if I was getting a good deal before I signed. I really appreciate her and would totally get another car if i didn't already want to keep mine forever. I love my car and have no regrets about it. My Soul makes me feel great and I think I got the best deal. The only downside was it took forever to get throught the whole process. I was there all night and the guys in the back kept trying to get me to do a six year loan when I only wanted a 5 year one. It all worked out in the end though. read more

I'm from out of state and was in need of a oil change , i called a few places before finding this Kia ! Service was quick , staff was great ! They got me in and out within 20minutes ! Thanks again . read more

Had them drive my brand new 2017 Optima home and park it in the driveway while I ensured I had the best insurance coverage possible. Went to drive it to work this morning. DIDN'T START! Called and almost 5 hours later not even a courtesy call back. Shameful! read more

I live camelback Kia so much. My Kia Sorento is the BOMB! My sales rep was so helpful and answered all of my crazy questions. Thanks!

Great customer service and Adan R. Made the process very fast and simple loving my new optima! :)

I will never purchase a vehicle at this dealership again.! after they sell you the car, customer service is non existent. theyre rude and cannot reach anyone. little do they know I planned to purchase another but I wouldn't buy it from the! read more