One of the worst dealerships I've ever dealt with. The only reason they have high reviews on google is because they ask every single customer to write a 5 star review during the buying process like it's going to give them a better deal or something. I've been ignored on every issue! They don't call you back on anything. Found out the warranty didn't cover anything on a new Corolla. Was made to wait there for an entire day on every issue I've had and there has been many!! read more

Camelback Toyota - This window was damaged and they wouldn't fix it. - Car Dealers Near Me - Phoenix, Arizona

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I was working with a sales person tracking a specific car at Camelback Toyota. We turned down other offers since we liked our sales person and trusted him to get us the car. Unfortunately his manager stepped in and made the car unavailable to us. I don't know why. I called and asked to speak with the general sales manager, Jens Trull, and the dealership wouldn't even transfer me to his voicemail. Ultimately we're probably fortunate not to have purchased from this dealership since they didn't deal honestly with us even pre-sale. read more

Lon is absolutely amazing, he helped me secure my dream car. He's the best salesman i've come into contact with in a while. I appreciate all his hard work and positivity even when i was super picky. Definitely recommend him to anyone that asks! Thank you for all your hard work and drive! read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

My experience at Toyota has been awesome. From my sales rep (Matt Finn) to the finance rep (Chris Quintana) and now my service rep (Kyle Johnson). Incredible team; kind and caring service. They helped me get the first car I've ever purchased, as I used to only lease, helped secure stellar financing and set me up with the whole kit/servicing package at an incredible price... if I call and have questions, they always answer and respond quickly. You will be taken care of if you see any of these gentleman! read more

Camelback Toyota - Toyota 4Runner - Car Dealers Near Me - Phoenix, Arizona

Adam was absolutely great! Helped us look into multiple different of vehicles and was very knowledgeable and helpful with all questions we had. Felt no pressure at all! We are now much closer to a decision regarding purchasing our next vehicle. Thanks so much for the awesome service Adam! read more

Terrible experience. They clearly don't care about customers and their experience with the dealership. They just wanna take your money. My family bought a car from them and couldn't even fill the tank or give it more than a proper 15 minute detail. (Inside and outside of the car was dirty...). When we had gone to check out a car we were interested in, it was absolutely filthy and couldn't see any imperfections (this was during the night as-well). Long story short we received the car in terrible condition and couldn't even find a solution to some damage on the car after they had told us there was nothing wrong with it. If i could leave 0 stars i would... read more

Completely ridiculous. Been talking to the internet sales manager Eddie all morning about a specific used vehicle. Get pre approval and did the application. Told him specifically that car and he even sent me screen shot of the car through text confirming he would have it pulled around for my appointment. I drove over an hour and a half to purchase this car as long as test drive was good... get to the dealership and was told the car isn't available and never was. Eddie can't even come out and show his face to talk to me. Then they try to up-sale into a more expensive car that I don't want. Sit there for over 40 minutes and no one says anything or comes back out so we walk out. Wasted 4 hours of my time, my gas, and lied to me the entire time. Take your business somewhere else if you want honesty. This is a reoccurring problem with him apparently and nothings been done! read more

I had a great buying experience at Camelback Toyota. Thank you Sharlehan Rajper, Caleb, and JD. I'm loving my Toyota Camry.

I went to Arrowhead Toyota first. I had a bad experience. I went in to look at a car manager Juan had a sales man help me. He knew how much I had and I can spend. I was paying cash. we went back-and-forth and I told him look I can't pay anything more than what I have. He said let me ask my manager one more time so he took the paper back with that had all the totals and costs on brings it back, crumbled up and hand it to me and says this is what my manager says. It was rude. There is no need for that. I ended up at Camelback Toyota Xavier help me he knew how much I had and what I was looking for. They're fair They will work with you and they'll find you what you need. I drove my car off. I saw spots on the plastic part over my speedometer. They look like water spots. I called my sales rep. Xavier and told him. after three weeks and Xavier stayed in contact with me. He didn't ignore any of my calls and he was very helpful. They are making it right & fixing it.The only thing I can say Toyota Camelback can work on is when they sell the car make sure it's clean nothing wrong with it. Because of Xavier, I'll go back to Camelback Toyota and get my next car. things happen for a reason. I'm glad it didn't work out when I went to Arrowhead Toyota. read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

I purchased a certified pre owned 2018 tundra from these guys.. almost a year ago now. During the finance process I was urged to purchase one of the better warranties for it as the finance guys always do. I believe it was around 3200 dollars! After less than six months I had a check engine light come on. I took it by an autozone and they gave me the bad news that the p0420 code was bad catalytic converters! I immediately called them thinking well no big deal I bought this nice warranty and it should be covered! Nope they seemed very pleased to tell me it was not covered! After getting quotes from multiple shops for anywhere from 4100 to 5000 dollars to repair I called and asked to speak with a sales manager. The sales manager listened to my concern about this and said he would check with the other sales manger and get back to me! Well good thing I didn't hold my breath because now almost at the one year mark I've heard nothing! I do believe they knew about the bad converters and still sold the vehicle to me thinking it was my problem now! As a family man with four girls in the house we definitely can not afford to keep this truck on the road! Now I'm stuck with this thing due for emissions in about a month and a huge repair bill! And Camelback Toyota couldn't be happier! Very bad business guys! I urge people to stay away from this dealership! read more

I just had a GREAT EXPERIENCE with Jesse Lopez, New Car Sales Manager at this Toyota location! Here's the story: On my current search for a new vehicle, I have stopped at this dealership a few times. To be honest, I didn't have particularly good experiences... So I just decided that I would deal with other dealerships. However A couple weeks go by.... and I get a totally random call from Jesse Lopez (who I just mentioned above). I've never met him or spoken with him up to this point. Jesse tells me he saw in their records that I was interested in a particular vehicle and that he's got one coming in that matches my preferred specs...and he was able to get the price where I needed it to be and work in my trade-in! Jesse was extremely professional and very easy to talk with. He listened to my concerns and answered all of my questions. He didn't play head games about the price. He kept me informed of my vehicle's status via text and helped make sure that I would be met at the front door of the dealership by a salesperson with the keys, the day my car would arrive! I hope that Toyota takes note of this type of professionalism. My advice to all looking for a new car from Toyota....call and demand to talk to Jesse first, to avoid all the hassles that often come with buying a new car. read more

Most expensive and slowest oil change in town! Nearly 2 hours with an appointment. Do not recommend.

They lied to me about the price enough to get me to come back into the store to tell me they can't do the price they quoted. Then lied to me about where the vehicle came from. Told me the multi millionaire GM personally drove the car I was buying. I later found out that was a lie. As I was quietly walking out upset, the manager; Brandon Latour stopped me to insult and mock before I left. I raised my voice at that point since he encouraged me to come back in. I would have let me leave silently if I were him, but he couldn't resist getting the last word. I felt as if he wanted to fight me with the way he was looking at me. He must be new since encouraging a scene would ruin the reputation at Camelback. Never going back. Car dealerships will be a thing of the past soon. This is why. read more

Camelback Toyota - Short fuse Brandon Latour - Car Dealers Near Me - Phoenix, Arizona

In early April of this year, I purchased a 2015 Toyota RAV 4 from Camelback Toyota. The purchase price, along with the low mileage, made the car enticing and what I felt was an excellent purchase. That's where the "excellent" ended.. Nevertheless, these issues should not have even presented themselves since it was Camelback Toyota's responsibility to do the used car 160+ inspection points. Toyota Certified Pre-Owned (CPO) is defined as, "a selection of well-maintained, late model used Toyotas that undergo a 160 point inspection, ensuring they meet Toyota's quality and safety standards. Toyota CPO vehicles offer a higher level of confidence and assurance than a regular used car, as it has been rigorously inspected and reconditioned." I do not believe that any inspection was done on my vehicle! It should be noted that I had previously purchased a vehicle from Camelback Toyota (October 2024). This vehicle had immediate transmission problems. The gears would stick and not allow for shifting to gears above 2nd. I had it in their shop multiple times and each time I was told that they could not replicate the problem that I was having with the transmission. They finally sent the vehicle over to the Nissan dealership and they ended up having to replace the transmission. I must preface this review that most of the issues I have with Camelback Toyota and the condition of the vehicle are on me since I should have seen these problems upon initial inspection Within two weeks of purchasing the vehicle, I had to replace the following: Both headlamp bulbs Tail Light bulbs Front and back windshield wipers Front passenger tire had a patch in it and started leaking. Both front tires will need to be replaced. When I asked Camelback Toyota about what I would term "safety issues", I was told all vehicle purchases were sold "as is." I asked how these problems were not caught during their extensive inspection, considering lights, wipers, and tires would be considered "safety items"? I was told that the car was sold "as is" and none of these items would be covered. Despite repeatedly asking them to replace these, Camelback Toyota put this back on me stating that I should have seen this on inspection, and even if they had fixed them prioring to putting the car for sale, it would have driven the price of the vehicle up and I was working within a budget. The question that begs to be answered is, how much more would it have cost Camelback Toyota to replace some windshield wipers, light bulbs, and a couple of tires? This is a matter of principle! I believe that keeping the customer happy would be a top priority. It's not like I'm asking them to put a new transmission in the vehicle. The biggest safety issue with this vehicle is with the braking system. Since the day I drove the vehicle off the lot, there were different squeaks, grabs, grinding, or creaks. Everytime I pushed the brake pedal it went all the way to the floor. As a matter of fact, I called my salesman on my way home from the dealership detailing what I was experiencing with the brakes. I was given all sorts of excuses, including the belief that since they put new brake shoes on the vehicle, there could not possibly be anything wrong with them. I finally got an appointment with the service department and the technician said that he couldn't replicate any of the symptoms I described. I have maintained that there is something wrong with the braking system, and despite my continued objections, Camelback Toyota still considers this part of the "as is" disclaimer on used cars. I have taken the vehicle to my mechanic who said that while Camelback Toyota replaced the brake shoes, the rotors were not "turned". This is when they sand the rotors to remove any groves making the brakes smooth and not grabbing or squeaking when breaking. The estimate to repair this is $350-$450. I again asked Camelback Toyota if they would repair the brakes and the reply, from the used car manager, is that it is still part of the "as is" disclaimer. If the many reviews, that are listed on multiple sites, are to be believed, this practice is not uncommon to Toyota dealerships. My problem with Camelback Toyota is that I feel that I was led astray in order for the dealership to sell me a car that was not ready. For heaven's sake, the car wasn't even washed. Through this entire process, my salesperson, Tanner, and financing manager, Denita Long-Kaiser, were fantastic to work with. They listened to my concerns and promptly addressed them; or they were forwarded to the appropriate department or persons. All of this being said, Toyota's are great cars. They are reliable and hold their value. I will purchase another Toyota, but not from Camelback Toyota. This is the second time I have purchased a vehicle from them and the second time said vehicle has had major safety issues. The fact that the service department can never "replicate" the problem tells me that Camelback Toyota sells the cars but read more

I am so mad with this dealership. I bought a 30,000 dollar vehicle. Guess what they won't provide you with? A SPARE TIRE. That's not all - my car also did not come with a tiny Jack that obviously fits in the back rectangular slot of my trunk! My tire was a 11 psi. And I was 20 miles from town. I had to just risk It and drive till I make it to town risking my life going 20 under the speed limit while these crazy Phoenix drivers fly by and honk at me going 20-40 over the Posted speeds. Cherry on top was getting my tire repaired for free at a discount tire. Discount tire repaired it for free and took less that an hour. You really got shown up camelback Toyota because my expectation of discount tire is SO LOW. You managed to limbo your way right under that bar. Discount tire is provided better services than here. Your workers told me I needed and entire new tire and they would have to keep my car for ever 24 hours, because of course it had to be ordered. The spare no longer being provided is one thing BUT THE CAR JACK? What the heck Toyota. Also your recommended services and pricing is absolute BS. 39.95 for fuel cleaner? So explain to me what is so great about the fuel cleaner and how hard it is to open my gas cap and to poor an entire 12 ounce bottle into my tank. Oil stabilizer 29.95 dollars? Paid 20 dollars for both of those items and did it myself. What is the point of even taking my car to your dealership when you scalp me. I do not appreciate being treated as an idiot, because I am not one. You are the most undesirable dealership to me right now. Probably will remain that way. read more

Camelback Toyota - high prices for things that pretty much use no labor and can be bought at a auto one, and the tire they said they could not repair. - Car Dealers Near Me - Phoenix, Arizona

Excellent group to work with. My new car buying experience was made easy. Everyone was efficient, friendly, and knowledgeable. I would highly recommend working with this dealership both for purchasing and for having your car serviced. read more

Went in to purchase vehicle and had the worst experience There was a salesperson that was extremely rude. This was my second visit to this location and both times similar experience. I do not recommend this place to anyone. read more

So I went in for a simple oil change I was early the first. In line and had an appointment it took 3 hrs to complete. Once done the service writer and I talked about some serious things that needed to be fixed and showed me the photos of them. The car only has 41K miles.I was quite concerned. So while the oil change was being done my wife took me to breakfast. It was there. That we. When on line and found a place that ONLY work on Prius. After the oil change I took it there. So with the dealership papers in hand the vehicle was inspected. They called me over during the inspection to show me the dealership pictures and my vehicle they DIDN'T match. There was wrong or broken I saw it with my own eyes read more

I purchased my car back in Oct. 2024 they included 5 oil changes at the time of purchase. when I took in for my 2nd oil change about a week later I was leaking oil... because they didn't tighten the oil plug? Granted they did tighten it but I had to take it back down to them. I live 45 min away. Huge inconvenience! I took it in today for my 3rd oil change. After arriving I was told they will not honor the last 2 oil changes? Because the 5 oil changes were only covered up to 25,000 miles from time of purchase or within 2 years of purchase. I tried to explain that nobody ever mentioned this before... not at time of purchase or the last 2 times I brought my vehicle in..... yes I took vehicle to another spot for my 1st oil change because I was unable to make it to them without going over mile... and she was the 1st and only employee to tell me this. dealership also just called me and stated they would honor it n apologized that I must of been confused.... All I stated was I'm not confused I understand the number 5. He said well I was going to help but not now because I stated above. Told me have a good day and hung up. read more

I have bought three new Toyotas and three new BMWs in Phoenix since moving to Phoenix 24 years ago. None from CB Toyota. But now I lived closer to them and thought they deserved a shot. This place takes the cake. The guy in service told me my 2014 Prius needed a new engine so I thought I would walk through the sales dept and see what they had in efficient cars. This was in June 2022. The newbie sales guy explained they had no cars to sell and that people seeking new Toyotas need to come down at 6am twice a month as the delivery trucks are unloaded to bid on what they want. Expect to pay well over invoice he warned. He was honest. I said thanks but I would get mine repaired instead. This led to the famous "Turnover" when a younger guy fails to close he signals the "pro" to come over and pitch you. The "Pro" asked what I was looking for and I said "Something you don't seem to have. A new fuel efficient car". He spouted back " I have ten dealerships around here with lots of cars for sale". (Despite not a one at CB Toyota). My reply- I want an electric car next time I buy. His response "Electric Cars are not legal in Arizona". Exact words I sh-t you not. At this point I wondered just how bad my appearance must be to have a line like that tried on me. I shook my head and asked him " What about Tesla automobiles"? He quickly reversed himself and mumbled "Oh yeah". The guy even made followup phone calls to me to see if I was ready to buy. I said yes I was now driving a new Prius Purchased from Bell Toyota. The real mystery in all of this is why Toyota Corporate allows a poorly run franchise such as this one to crap all over a carefully built image with well deserved reputation for quality.Whose the regional here? Wake up fella!! read more

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Long .... Very long wait times even with an appointment! Not good at communicating what is going on with your vehicle! Had an appointment at 9:30 for a battery issue and now it is 11:30 and no communication at all from the staff! read more

I bought a 2016 Prius C on August 20th. When I reviewed the car it was missing the back headrests and a front plate on front of the car for towing. The salesman Jose said no problem, they can add it. He had me sign a WE OWE form for the two items. Also the car had a front headlight slightly popped out of the frame that was supposed to be fixed before the car was delivered. It was not fixed, I figured that it's not a big deal, they can fix it when the parts are ready. Jose said I would be notified when the parts are ready. Aug 29th I sent him a text (side note: he provided me his cell phone number so he could contact me to deliver the car). I asked him when will the parts be ready. I also mentioned about the headlight and also the back rear window has tint damage and wondered if that could be fixed. He read my text because I received the read receipt on my iphone, he never replied. I sent another text Sep 5th asking again when can I schedule the repairs. He read my text and never replied. I called the dealership asking for Jose and they said he doesn't work there any more. I had a business card Jose gave me, he wrote his name on the card because he didn't have a card. On the front of the card was another salesman Julian. I sent an email to Julian discussing the situation and that I did not hear back from anyone. He did not reply either. I found a previous email sent to me Aug 24 from F.Carl with Jose's name at the end thanking me for the purchase. I replied to that email explaining the situation and I got no response. Sep 10, I tried calling the dealership asking for a manager. One manager answered who was busy, took down my number and said he would call me back and I never received a call back. I looked again at my paper work I received from Samuel from Finance. I found an electronic version of the WE OWE form, but it didn't have the two items that were supposed to be added to the car. I got tired of waiting for someone to call me back so I drove to Camelback Toyota Sep 18. I explained the situation and they directed me to Julian who was Jose's manager. I explained everything to Julian and he asked about the WE OWE form and I explained I remember signing a form that had the two items and the form Samuel doesn't have it. Julian said that can't happen and the form I signed is reviewed 4 times. I said I want to get the parts because that is what Jose said I would get and I don't want to be charged for it. The parts department was closed and Julian said I could call him tomorrow and he could check on the WE OWE form. I had the feeling Julian thought I was lying and I was trying to get free parts. Also during my talk with Julian, I told him I sent an email and he said he never got it. He confirmed his email address was correct. Sep 19, I sent Samuel an email asking him about the WE OWE form and I remembered signing a form with the items. Luckily he found it and sent me a copy. Great Job Samuel! I tried calling Julian today because he said to contact him. The receptionist forwarded me to his phone. No answer. His phone is full and doesn't allow me to leave a message. Since I have the correct WE OWE form from Samuel I contacted the parts department myself. I contacted them and they told me I need to bring it in so they can order the parts. I thought Jose was supposed to handle it. I feel more like a worker than a customer. I think it's stupid, as a customer I need to show up to give them the form when a copy is already at the dealer. I'm not sure who's responsibility it was to give the copy to the parts department. They never told me I had to. I bought the car on a Sunday and the parts department was closed. So now my next step is to find time to bring Toyota the WE OWE form and get the parts ordered. I want to get the light fixed and the tint fixed. Camelback will probably charge for it because it's not on the WE OWE form. So far this has been the worst customer experience. It is difficult to talk to the right person. Seems like the only way to get what you want is to show up to the dealer. I don't want to buy a car from there ever again. Sep 20, I sent an email to Katrina. Julian called me back and said they dropped the ball on this. He found the WE OWE form and took it to the parts department. Andre from the parts department called and said he placed the order for the parts. Finally, after a month something is getting done. read more

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I called in September 2023 to inquire about inventory of a 2023 Toyota Corolla Hybrid AWD- very hard to find. Ryan Chan answered my call. He listened and checked inventory, nothing available. He took my info and said he would follow up. Well I received so many calls from other salesman, but I explained I already was talking to Ryan. It was crazy but once Ryan found out, he apologized and put me on a do not call list. Fast forward to Nov. 10, 2023, Ryan texted me to see if we were still looking for this car because he had 2. We scheduled an appointment for the next day. 1 of the cars sold that morning but he held on to the 2nd one for us. Ryan worked with his Sales Manager Jesse Lopez and they got us a great deal. Our experience was great. It was a very busy day, our wait was about 3 hours to finalize paperwork, but we were updated along the way which helped. Cons- many of the salesman are aggressive in selling and it is a busy location Pros- great customer service, awesome deals, well stocked with vehicles If you want a great salesman that cares and is patient, Ryan Chan is who you need to see. read more

Camelback Toyota - 2024 Toyota Corolla LE AWD Hybrid - Car Dealers Near Me - Phoenix, Arizona

So against my better judgement I gave Camelback Toyota another chance in spite of the previous incident. Well Toyota Camelback did not let down as they were consistent with letting me down again. I was looking at Camrys and did not ask the sales person to come in on his day off to help me. I want to repeat that I never asked the employee to come in on his day off. There was some confusion on the color as I may have made a mistake but the sales person JJ reiterated that he came in on his day off to help me and that I should come in. I didn't appreciate that JJ made me feel like an inconvenience because his schedule was more important than mine. I even texted the internet sales manager a Mr. Waters to let him know that I was let down twice by his team but he never texted back. read more

Went in to start looking for a new car. 1st question I asked was "Do you charge a surcharge over MSRP?" Answer: Yes. Do not buy anything from a dealership that will overcharge you just because they can. It just proves they don't care about you as a customer - only care about profit. read more

Total jerk offs! Cancelled my online order. Parts guy a complete jerk and transfers me to someone can look at order. This dude NEVER answers the phone and does not return calls! Yeah they have great prices but as I said total jerk offs who make it seem like being a customer is burdon so I'll take my business elsewhere! And you should too! read more

Steer Clear of this place - we went in on a Sunday to try and buy a RAV4 with the Costco discount - the salesman was great but their process stinks - basically they gave us the discount but then added all these dealer accessories and said we couldnt reserve one of the RAV4 that was coming in - which is complete BS based on us going to a dealship in Tucson where we were able to get a better deal with no run around and lies - we reserved the car with $500 and it will arrive in 2 weeks take you business elsewhere read more

I am grateful for the professionalism and dedication to customer satisfaction of Ruben Robles at this dealership. He is ETHICAL. I will certainly bring m friends to see him for their new car purchases. The young man goes the extra mile and will LISTEN to his customers concerns and respects their wishes! Important in his line of work. Thank you Ruben for everything you done to resolve the issu of my sale. Respectfully read more

for an unexplained reason, when she contacted me to discuss my distressing experience, it was immediately routed to my voicemail, unlike the 36 calls from my employees and friends that went through. tried calling them back and no response.they write on yelp how concerned they are but dodge your calls don't care about the customer and hang up so it goes to you voicemail so they don't have to address the substandard service. they are a joke read more

One of the worst dealerships I have ever worked with. Will never get a service or buy a car here again. There's not one service appointment where they don't recommend at least a few thousand dollars of "necessary" work. My Audi costs less to maintain than my minivan through Camelback Toyota. They also started charging an extra 3% to pay with a credit card, which was the last straw. Avoid this scam of a dealer at all costs. read more

Don't be fooled that Berkshire Hathaway bought this place and it's going to be professional. They call me all the time to buy my truck and I finally gave in to trade in for a Camry. They'll promise you numbers just to get you into the door and put some crazy ass numbers in your face when you get there. What's sad is some people will actually be manipulated to pay these crazy numbers. They also said once they appraised my truck the numbers were lower. My truck is in perfect condition! read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

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Ima have to take back my last because after going to 2 other Toyotas they all informed me that this Toyota took advantage of me making me pay for my first service and telling em they could do nothing about it having the other Toyotas show me in the computers it should have been free of charge so after that being said I would just double check things with this place very upset they took 100 from me for nothing read more

We bought a used 4Runner and needed another key for it...really 2 hours. This place is like the Walmart of service. Will get a private mechanic for regular service. Will avoid dealer at all costs!! read more

Camelback Toyota - Waiting area by sales - Car Dealers Near Me - Phoenix, Arizona

Experience went ok. Though there were a few concerns at first. I ended up with a solid vehicle.

They tried to get $1000 off of me on a misdiagnosis, even before addressing the reason I brought my vehicle down in the first place. Here's the exchange: read more

Camelback Toyota - Service Department - Car Dealers Near Me - Phoenix, Arizona

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My experience with my "salesperson" was just fine and I don't feel he is to blame for my 1-star review. Although, he could have been more upfront and honest about the process of this dealership, which is to sell to highest bidder when a vehicle is not in stock. As an established person in sales for over 20 years, I understand the bottom line but pride myself in respecting my client's time by being honest and forthright while managing expectations and I would expect the same in return. However this does not appear to be the culture that is rewarded at Camelback Toyota. I was assured that if I made it a priority to be present at the dealership early the day the vehicle arrived, I would be able to complete the transaction we had agreed on. When I showed up promptly after being summoned to come in to complete the deal, I was left waiting by myself while the salesperson consulted with the decision maker. The salesperson delivered the bad news that my deal was no longer valid, BUT they had a higher priced option in stock and ready to take home. Kudos to this dealership for executing the classic bait and switch tactic. While I never had the opportunity to meet with the mysterious Wizard of Oz who the salesperson had to rely on for the "final decision", it would have been nice for them to introduce themselves and deliver the news that my offer was not accepted face to face rather hiding behind a mid-level salesperson. Apparently, they were too busy selling the car to another overcharged customer that they had in their back pocket. The time I spent communicating with this dealership, following up via text and waiting for the phone call to show up to be the first taker was a waste. I was looking forward to building a relationship with my neighborhood dealer. I had planned to use Camelback Toyota to service my vehicle on a regular basis (I drive 30K miles a year), keep up on my factory recommended services and was willing to spend the money to keep my Toyota as long as possible and in tip top shape. Based on this experience, I won't be bringing the car I end up purchasing elsewhere to this location for any service needs. Please keep this review in mind before you choose to spend your valuable time and hard-earned money with Camelback Toyota. P.S. Out of respect for YOUR time, no need to reply by cutting and pasting your scripted response for unsatisfied reviews. read more

Worst experience ever! I had a seat issue and dealership wasn't trying to give me a rental. Tried to get Katrina in customer relations involved but she never returned my calls or corporate call. When I did get in touch with her she had the nastiest attitude. The dealership ended up fixing my seat but it has grease stains in it and they not willing to clean it or repair it . Toyota corporate hasn't been much of a help either. Never buying a Toyota again. read more

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We had a great experience with Nick and Matt! We showed up and the cars we were interested in were up front ready for us to test drive. Whole process was super easy. Everyone was very friendly. We were in and out within a few hours. We were very happy and will come back for future vehicles read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

Purchased a used vehicle. The electric seat made a loud screeching noise when moving. I did not want the car. The sales rep said they had a warranty package that would fix it. When signing with the Finance Manager, I reaffirmed with him that the aftermarket warranty would fix the issue at no charge. His answer "yes absolutely". MPP would not fix the issue and we have spent a lot of our time, to the dealer and completely inconvenienced by Camelback Toyoya. Still waiting for Mr. Barry to call me back. We have purchased 8 vehicles from here but this will be the last. They are in the business of lying just to make a sale. read more

Vish, Bryan, Andres and Caleb were absolutely amazing. This is our second purchase here every purchase and each time the experience gets better and better. On one very important note Camelback Toyota gives meaningful support to veterans and the community they serve. After the sale was completed they continued to provide us with every reasonable request and up to this point have kept every promise made. This is not your average dealership. My hat is off to each and every employee and manager that I have encountered thus far. Come see for yourself if you're in the market for a new or used car and yes we are actual customers. Thank you Camelback Toyota for setting the standard for dealerships in the greater Phoenix area and beyond! M Sims & A Urueta read more