When I was looking for a new car in September, I reached out to several dealerships in search for a 2025 Toyota Corolla SE. Based on research I've done online, discussing OTD prices with a dealership via email is possible. I wanted to discuss pricing over email as I do not like going into the dealership. I sent an inquiry and received a response asking when I am available to come in. I replied just asking for the OTD price. I eventually received a picture of one, but it was for someone else's car. I asked about this and the employee told me it's the same one car that I was interested in. I looked up the VIN and it was for a LE trim, not SE. I mentioned that the trim was incorrect, but was told that the price would be honored - it didn't make sense, but who am I to argue that with someone who worked at the dealership. Hearing that, I wanted to continue with this dealership (since my parents also have bought cars from here and it was closer to me). I was sent a video of the employee with the car, but I noticed the car looked a bit different, so I asked for another video/pictures. I never got a response to it. At the same time, I was communicating with another dealership that was 40 minutes away who did give me an OTD price via email. I wanted to go with Camelback because it was closer, but I wasn't getting the information I needed. I mentioned that if I received the OTD price and pictures of the car, I would move forward with Camelback. The employee told me he'd work on it. I was getting call after call from Camelback but none actually gave me answers to my questions. I then learned that they didn't have the car on the lot, but I could come in to check out what they have right now. Felt like my time was wasted and we were going in circles. I ended up purchasing my car from the other dealership who was responsive, honest, and didn't spam my phone. It's unfortunate since I had wanted to get a car from here, but not after the experience I had. read more

My husband reviewed Camelback Toyota's new inventory and found a few vehicles that interested him. He called the dealership and was directed to Anthony who explained that some of the vehicles were in transit, but told my husband which cars on his list were available. At our appointment the next day, Anthony presented us with a RAV4 hybrid with the heater on (it was a cold morning) which we took for a test drive as Anthony described some of the features. We agreed on a price and Anthony very efficiently took care of the paperwork to grant us ownership. If you're looking for an informed, efficient salesman to guide you through the car buying process, we highly recommend Anthony of Camelback Toyota. read more

What a scam this business is. Salesman says they have the exact car we're looking for, go there as soon as it opens to find out they never had that car. They just want to get you in there. Manager did not care one bit that we were very upset, did not approach us and we walked out. We all took the day off work to get this vehicle and drove far to get there. We were treated with respect at another dealership, this place is slim central. Negative zero stars if Yelp would allow. read more

Straight up scam artists. They thought they could take advantage of me because I'm young, and offered me a ridiculously high payment with a horrible interest rate, despite me having 800 credit, 10 years of history, and multiple previous car loans with 0 missed payments. I played their game and negotiated, after the first "check with his sales manager", they reduced the price over $300/month! Walked right out of this terrible establishment. Rude manager told me to F off to my face and walked away while I was mid sentence. I wish I could rate it lower than 1 star read more

*Update Brandon "the beard" Biddle (service salesman) never got back to me. A few weeks later, some "Director" named Izad reaches out to me, denying culpability.*attached His proof was pictures of a blurry video recording. If he has audio for that video, he would hear Brandon saying how bad my vehicle looked compared to when I brought it in. I'm very disappointed with the service I have received at this establishment and would recommend you go ANYWHERE else than here. read more

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It's a super nice dealership. Clean, quiet. So stars for that. However. I ran a credit app ahead of my appointment, told the salesperson exactly what I needed numbers-wise, and advised of my current loan amount and what I needed for trade to pay it off. He "promised" that he would be able to negotiate the trade to meet my needs so I made the 45 minute drive to the dealership only for him to not have ANY numbers ready for me to look over. Once we test drove, he told me he had another customer at the same time but I "wouldn't notice his absence". After waiting over an hour for him to work with this other customer, he came back to me with preliminary numbers (these should have been finalized numbers with all the info I gave him and the negotiation on the trade should have been done at this point). It was going to be another 30-60 minutes for a yes/no on the trade negotiation and that was frustrating since I'd already been there for 1.5 hours at this point so I left, and received a text from this salesperson saying how he "works his ass off to get these good deals only for me to get mad at home when it takes longer than 30 minutes to process". I know it takes time to actually BUY a car, but he had all day to get this set up and have at least finalized numbers ready for me to review after an hour wait so I could decide IF I was buying or not. Never got a finalized pencil from him. He handed me my keys and walked off. Completely wasted my time, and was rude to me via text. Guess I will be going back to Berge Toyota instead since they have always been 10/10 incredible in sales and service! (@Ruben in internet sales.) Edited to add photo. They have BLOWN UP my phone today with different numbers. This is ridiculous. read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

NO STARS!!! GO ANYWHERE ELSE BUT HERE!! THIEVES!!!! THEY WILL SAY ONE THING AND DO ANOTHER!!! Working with BJ today and he's nice enough but a bit unprofessional with the way he carries himself and didn't let us know any of the benefits as a new car buyer, lazy guy!! Buying a car today, will update with any issues in 2 months UPDATE: Went in with my boyfriend and he asked for a $400 month payment and just said it was $600 monthly. They were fine selling the car with messed up alignment, said they can service it so when he picks it up tomorrow hope it's true. We both feel scammed! They also said they could deliver his car to his work and he didn't so he had to Uber $80 home that night. Not sure what else all the extra service fees are for! Listen to the reviews!! Shop somewhere else! My babe already said he regrets it, and on Christmas, smh. UPDATE: MY BOYFRIEND WENT IN FOR $400 payment and a $15,000 goal. LEFT WITH A $20,000 CAR AND A $600 MONTH PAYMENT THANKS FOR RUINING OUR NEXT YEAR YOU LOSERS This dealership is as basically a big playground for people. Obnoxious STAY AWAY AND GO SOMEWHERE ELSE, LITERALLY ANY WHERE ELSE DIDNT FIX HIS ALIGNMENT BEFORE GIVING THE CAR TO HIM AND SAID THEY WOULD DELIVER TO HIM AND DIDNT HORRIBLE PEOPLE!!!!!! BELIVE THE REVIEWS!!! read more

I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keeping it overnight without informing me ahead of time. This caused serious disruption to my personal and work responsibilities. Even worse, when I got the car back, the detailing was poorly done--and when I asked about it, the service agent actually said, "We don't have to clean everything." Most concerning of all: I found a scratch and small dent on the car that were not there before. When I raised the issue, the managers insisted it was pre-existing--even though their team said they took pictures at drop-off. I have formally requested those photos and am still waiting for them. I feel completely dismissed and disrespected as a customer. This is not the kind of service or professionalism anyone should expect when buying a car--especially not from a Toyota dealership. I hope Camelback Toyota takes responsibility and corrects this. read more

I bought a new car there a few years ago. Sales side was great. Service Department does its job well but always tells me there is more work to do. This time they said I needed $2000 of work. I declined and took it to my local shop which I have used for 12 years. None of the additional services recommended by Camelback was necessary! read more

We had an amazing experience at camelback toyota!!! Our salesman, Marion, took great care of us and got us into a new vehicle that was exactly what we wanted for the price we needed. He was helpful and friendly, just the kind of guy we needed!!! read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

If I could give 0 stars I would!!! We took our Highlander in for repairs we were quoted $1,300 we were happy to pay that until we got to the dealership to pick up the car and it was $1,800! We were promised it would be fixed the same day it was not it wasn't ready till mid afternoon the next day and they overcharged us and would not fix the price. They are deceitful and liars! They will talk to you like you're an idiot and talk circles around you and make absolutely no effort to make the situation right! We feel like we were totally scammed!! THEY SHOULD BE ASHAMED OF THEMSELVES!!! read more

dont bother with this dealership. They try and drag you into their dealership because they won't give you a price online or over the phone. After several weeks I say I don't want their dealer addons ($2700 of non value stuff). Manager says ok they can make it work and schedules an appointment. They tell me the car will be there Monday. He wanted me first thing Monday but I explain I have work, I can go in the afternoon. I get there and have to wait 30 minutes when I had an appointment. Next, I get his associate (dude never comes to his own appointment), then the car isn't even there and now suddenly the dealer addons are once again included. Best they could do was discount some paint protection and warranty on that protection. Waste of 3 hrs. Very unprofessional. Also this car wasn't even on the lot. So wasn't like they already installed the paint protection, bra etc. So yeah don't tell customers you can make it work and the backtrack. read more

I had a car emergency late Saturday afternoon. I'm a long ways from home and thought I had a major unexpected car repair to deal with. I called Camelback Toyota for assistance. Titus Petty promptly answered the call and had me bring the vehicle in to get checked out. When I arrived Titus provided outstanding service and took great care to help me get safely back on the road. It turns out the still under warranty battery caused the problem. The battery was replaced free of charge and I was on my way in no time. I mentioned to Titus that it is people like him who convince me to buy my next Toyota. But thankfully I don't need a new one at only 261,000 miles. It just needed a new battery. I appreciate an honest dealership exceptional team members like Mr. Petty. Thank you kindly. read more

Bought a car recently. Paid cash. Tiny issue with the car. I've called MULTIPLE times to get it fixed. I physically drove there to talk to someone and got it "fixed" to have the light turned back on the next day. Called again multiple times. Talked to two different people and they said they would call back but have not. It's extremely frustrating for a very small issue and the common courtesy of calling back can't happen. I'm very disappointed and frustrated. read more

Avoid this dealership. My dry cleaner does more to show interest in having me as a customer. Their latest is requiring you to make a deposit to hold a car in person so they can up sell you while there or get you to buy out of their inventory instead of the car you want. The epitome of dealerships just like the stereotype. read more

Terribly unprofessional. I received a call from sales representative Marion at 8:30 am informing me that the 4Runner I had discussed with his manager was in. I said I'd take it, and We set an appointment for 1:30 pm to drive and deliver. At 10am I received a second call from manager Jesse, welcoming me to the dealership and looking forward to our meeting at 1:30. Then, At11:50 am I receive a text from Marion that sorry they they sold the 4Runner! After I left a message asking for an explanation , Manager "Brandon" called and stated that they didn't cancel the meeting but also didn't have that model to sell me. Basically, pound sand. Run from these slime balls! This is why car dealers have such poor reputations. Absolutely unprofessional, unreliable and untrustworthy. Do not waste your time. read more

*Parts department* Axa was great to deal with. She helped me out with a large order and was patient with excellent communication. Because of that I will only be going here for my replacement Toyota parts. read more

I just want to say a huge thank you to Shane, this is my second time back getting another new car. Everyone is very professional and nice. My grandma and I appreciate everything Shane has done and continues to do for us. We recommend you guys to just about anyone. From getting my car serviced to as easy as scheduling appointments has been such a breeze. Johnathan was kind and very easy going when it came to finances. Such a great place! read more

The absolute most unethical dealership I have ever encountered. I would never recommend this dealership to anyone and would never purchase a vehicle from them again. They sell vehicles with prior damage and then try and gaslight you into believing you caused the damage 3 weeks after you purchased the vehicle. It's an absolute scam. Their certified vehicles mean absolutely nothing and I would NEVER purchase a vehicle here. It has been the absolute worst experience. I wish I could leave 0 stars read more

I was contacted by a "service manager " Dameon and he made no sense about the coupons, the cost, the being over charged for oil etc. He had a very unprofessional tone and attitude. He basically told me too bad so sad. Horrible customer service and follow up. Shame on you Camelback Toyota. read more

I have been their client for 16 years for both sales and service. This week my service invoice increased from $280 to over $1,300 after inspection. I understand, but this made it necessary for me to use a credit card for payment. Camelback Toyota now charges 3% to use a credit card (did not used to). This should be their cost of doing business, just like other businesses. Now I have to pay the invoice, plus 3%, plus credit card interest. I drive much further to service my car at Camelback, but the dealership perks have steadily declined and I don't think I will be back. Charging a fee when using a credit card, no longer providing a ride if needed, and no longer washing a car as a courtesy after spending a large amount. Over the years I have spent a lot of money at Camelback Toyota and have been loyal, although I live only 2 miles from Bell Road Toyota. I have never had a problem with any of the service technicians, they have all been great, but I no longer feel that Camelback Toyota wants me as a client. read more

Our sales rep Brent Harris sold us a Sienna with a broken entertainment system. Brent failed to disclose that the entertainment system was not working and "aftermarket" and thus would not be serviceable at the dealership. When we returned home with the certified preowned car we found out the entertainment system was broken and when we brought it in for service Camelback refused to service it or compensate us in any way. Don't buy from Camelback. read more

UNETHICAL DEALERSHIP - Avoid at all cost Believe the bad reviews. They just want money pushing services & add-on's that are not needed and don't take ownership of their work. They damaged my vehicle during last service visit and refuse to reimburse me $800 for the cost to repair. The way they have handled what should have been a very easy situation to rectify has proven that they do not care about their customers. They could have offered me a credit towards future services and that would have solved the problem immediately but instead they chose to give me the runaround right off the bat. I have had all maintenance done on my 2020 Rav4 at Camelback Toyota for the past 3 years since I purchased certified used with 10,000 miles. Car now has 50,000 miles so they have done 7 of the 9 lifetime oil changes it has had along with some other recommended services. The last oil change they did, they over torqued the oil drain plug stripping it so when I brought my vehicle in 5,000 miles later to a different Toyota dealership the plug was able to be removed but not replaced causing me to need a whole new oil pan. I tried reaching out immediately to Camelback Toyota and could not get a hold of anyone. My vehicle was on the lift with no oil and unable to drive. I was waiting to see if Camelback would want to have my vehicle towed there to fix it themselves but the service manager would not return my calls. After 5 days of paying for a rental car I decided to have it repaired where it was. For the last 2.5 months I have been trying to get reimbursed by them $630 for the oil pan and $125 for the rental car. I finally spoke with Service Manager Damian and he told me if I had brought it back they would have coded a claim for my platinum warranty to cover it. I reached out to warranty and they said they would not cover and that the dealership is responsible to fix. They transferred me to Toyota Brand Engagement for help who then contacted Camelback General Manger, Service Manager and Customer Service managers on my behalf. None of them reached out to me but lied to brand engagement saying they had. Damian is now ghosting me, not returning messages I leave, the operator lied to me and said he did not have a voicemail to transfer me to even though I was previously transferred to his voice mail. Brand engagement escalated my case and reached out to Camelback again. I finally got to speak with Jimmy Oh who gaslit me saying it could not have been their fault as they have special equipment that torques to spec but if I would have had it towed there they would have fixed it. I told him I would have if anyone called me back but could not keep paying rental car fees. He offered me $400 but I refused as they should take full responsibility since their technician screwed up. I asked him to call the other dealership since he is adamant they are to blame. He said he would but never did. I reached out to the service advisor there and confirmed they never heard from Jimmy. Called Brand Engagement again and was told they were standing by the dealership and couldn't help me any further. I asked to speak to a manager and they said one was not available but they would have them call me back. Never heard from them again either. Unrelated or maybe not. At the last maintenance visit Camelback did (when they screwed up the oil pan) it was also time to do service on the Hybrid battery. Ever since then I have noticed my MPG has gone from 36.4 down to 32.4. That's a 4 MPG drop in only 6 months. I am inclined to wonder now if something was not done right with that. The 3 years I have owned this vehicle I have maintained 36-38 MPG even during summer when I am running A/C to cool the car off before driving. I am going to have the other dealer service it at my next visit to make sure everything is good and see if my MPG starts going back up. Maybe it is a blessing in disguise that I did not take it back for Camelback to fix the oil pan as who knows what other damage they would have done to get me to pay for. read more

This is by far the worst service department I've ever visited. They will reel yah in with a free or highly discounted oil change and then list a bunch of work that probably doesn't need to be done. Had an alignment done and truck has felt wonky since. Also they refused to grease the vehicles driveline or suspension/steering components. Save your time and money and avoid this trap at all cost read more

Brand new 2025 toyota prius won't start, bought from this dealership, 1000 mi on the car and they wouldn't give me a loaner. Nasty Sales Manager on a Sunday. Will never buy from this place. Camelback Subaru was always great read more

Alex is the only positive aspect of this dealership; I would give him five stars if I could. His manager is also very friendly, informative, and helpful. The other salespeople (I tried going through Costco the first time) were condescending, mean, and annoying, and they would not stop contacting me. Denita was condescending and unorganized in finance. She tried selling me on a warranty I said no to multiple times. After I said no, she tried to guilt me into buying it even though the car had a two-year manufacturer's warranty. They wouldn't sell me gap insurance alone without anything else and tried to get me to buy into a "package" deal no matter what." The "best" part is that I got a call from the finance department almost a week after trading in my car and driving the new car off the lot because they did not complete my paperwork and still needed my signature on more stuff. They told me outright that the deal was sitting on her desk for a week because she didn't have me sign paperwork when I was there for 4 hours. It has been over two days since I signed the last paperwork, and still no word on what is happening. Good luck if you choose this option. You will have to fight for the best price, but after that, they will still try to gouge you. read more

Do not trust this company no one has reached out to me yet after they screwed me over on signed paperwork and demanded $9000 more after paperwork was signed. Don't trust this company. read more

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I would highly recommend this dealership. After being to a few other dealerships that tried to scam us with high APR we walked out and didn't give up. Me and my husband came here and were helped by Tony, Issa and Archie! This was my first time purchasing a car for myself so the process was a bit long but they did everything they could to get me the best deal! We will definitely be back to purchase more cars in the future. Thank you so much! read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

Isaiah is the BEST car sales dude I have ever met. I called to inquire about a used Toyota RAV4 as I was sitting at another car dealership in Tempe getting the run around. Unfortunately the vehicle I was asking about was sold so I hung up and kept looking. As I was walking out of the other Tempe Toyota shop, Isaiah called me back in a very non-pressure way, thanking me for taking the random caller ID from his phone. We talked about what my price point and qualities in a used car were that I was seeking and he guaranteed I could find something under my out the door price. When I arrived he had cold water waiting for us and had the vehicle pulled up and ready I was most interested in. He let me test drive and was super patient even when I had to pull over to take a call. He showed me another vehicle but I was already quite interested to talk numbers with the VW Atlas he found for me. I hate buying cars and we have family in the industry. My sister who funny enough had worked for this dealer briefly in the past, confirmed my price, payments, and financing were a good deal. The sales manager was very nice and fast in the process after I had waited a while and expressed I had desire to get done and drive out of there. Buying a car is never fun, it's stressful and a big purchase. This store is clean, majority of staff are friendly, and they listen to what is important to you as a customer. I will probably remember and buy my second vehicle later from them. Thank you Isaiah for hooking up this tired nurse with my first big purchase after working my behind off in Healthcare. Very friendly and personable. Easy to like and most importantly; authentic. No gimmicks here. read more

This place is such a scam. I've brought my vehicle here 4 times for service and never had an issue, they always recommended services during the appointments; many which I declined because I didn't know if it was necessary. Come to find out from Big Two Toyotoa dealership that much of the stuff they were saying was needed was in fact not needed. At 30k miles they recommended "REAR DIFFERENTIAL, FRONT DIFFERENTIAL AND TRANSFER CASE FLUID SERVICE" for 329 dollars. Another dealership pulled out the handbook and showed me that wasn't recommended until at least 100k miles. Every time I would come in for service I would ask if I was getting an oil change and it seemed like every other time they would say no which makes sense. Yet in the system it's logged that I had an oil change every single service at Camelback; every 5k miles after being told I wasn't getting oil. ( I had bought a prepaid package for oil changes and was surprised when I was already out so quickly). So was I getting oil or not?? As I inquired about either buying out my lease or starting a new lease the sales people became absolutely RELENTLESS. Calling sometimes 3 or 4 times in a span of 10 minutes. Calling and texting as late as 9:30 pm. Emailing, texting, calling constantly for months. I told them I just wanted some information about the process of buying out my lease or general numbers on how much new leases are costing and suddenly they want me to come in to sign papers and run credit, NO. I get trying to make a sale but it's ridiculous. Finally they caught me while my car was in for service, they said they could get some general numbers and then come back to ask for my info to run credit...then they tell me if I buy out my lease I will owe an extra 3k in taxes etc ( I didn't realize this). When we went to big two toyota I went to the financing department and asked if I could schedule a meeting to buy out my lease; he said sure and as we are talking I asked if I got my own loan what was the process for buying it out. It took him less than one minute to explain the process that I had been asking camelback for over a year for. And I didn't even need an appointment at the dealership. And funny enough we didn't owe an additional 3k in taxes like camelback said we would for buying out the lease. Now here's the kicker, just as we were getting ready to buy out our lease with our private loan, Camelback calls once again (they've gotten smarter at this point by calling off a non camelback toyota line) so I unfortunately answer. The guy asks about my lease and I inform him it's already in the process of being bought out. He says "oh really?..... any chance you can do it through us????" Why would I do that.? And why would he want me to do that unless he's thinking he can stick us for an extra 3k for no reason and get a commission off it. The difference between honest companies and dishonest ones is clear. Big Two gave me the info I needed to get my lease paid off in the easiest way; they didn't pressure me to do it through them. He listened to what I wanted and guided me. Camelback beat me down since July 15th 2024, never gave me info I asked for, tried to pull a fast one on me at every single turn, and then still expected me to do business with them. Edit to add, Camelback, don't contact me about this, thanks read more

Camelback Toyota - 9:21 pm - Car Dealers Near Me - Phoenix, Arizona

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Hi Josh, (unknown what your role is), If Camelback actually took these reviews seriously, I would have received a response to my email to Mr. Robbie Motz, General Manager & Katrina Coscarelli Customer Relations Director on 9/25/2024RE: Customer # 4091079/Invoice #2162128 addressing them. But I did not. Not even a form email. It also took you five days to respond to this honest review. It's obvious customer service is not a priority at Camelback. By the way, an accusation doesn't usually come with printed and photo evidence. Maybe read the email before responding next time. I won't be bringing my 4-Runner back to Camelback, or buying a new one like I planned this year, I will choose another dealer, so I am not sure what it is we can do to resolve this. Maybe try to be a more honest business? read more

I have nothing but praise for the work done on my car (oil change) The service advisor I had was pressuring me into getting work that was not needed on my car. Even after I paid my bill he kept trying to sell me more work that wasn't needed....I will go back to them for my oil change but I will not use that service advisor again read more

Dishonest people from the sales person Louise to the managers Sergio Sanchez, and Sam, down to the finance department stay far away unless you wanna get ripped off!!! trading in a 2024 fully loaded Toyota Camry, and still putting money down. Went in before car payment was due letting the sales person Louise know right up front ! He said yeah no worries.. yeah don't pay it. Just put your money down. We're working on the truck that you want. Because if I forgot to mention, I went in because I wanted a specific truck that I found online Louise also knew that I was working out of town Monday through Friday and home for the weekend so it was last Friday that I was there straight from work also telling him I have to get to my son. My parents are babysitting he said yeah no worries. We're working numbers right now. So we're going over a trade-in value all that. It was getting late and I let him know that. he said yeah just put that thousand dollars down you'll be leaving in that tomorrow that's just gonna secure the truck that you're working on so that way NO other buyer can come and try to get it. I said cool no worries he said come back tomorrow, which is Saturday in the morning. That way you'll have a full day with your son still! So fast-forward to Saturday morning I get there around 10 thirtyish unfortunately I needed a cosigner so I picked up my grandmother and we headed over. There take note if this (they are already sold the truck at 9 AM and didn't even tell me ) When I tell you that they lied from the beginning to the end when they could've just called and said hey, we sold the truck that you were interested in here's your thousand dollars back!! I would've been upset because that's why I put down the thousand to secure the truck but at least it would've saved me a whole day on Saturday to be with my son. Because again I don't get to see him Monday through Thursday!! But no they didn't!! Kept me in there a whole day, trying to convince me to get into a different vehicle that I wasn't even interested in, kept pushing that and pushing it!! And I kept referring no I came in here for that specific truck and they were coming up with the stupidest excuses on numbers weren't working this or that just didn't make sense!! until one person on the team told me please don't say anything but they sold that truck at 9 AM before you even got here and I feel bad for you because you're such a nice person and I know you have to to get back to your son I don't want you here all day again knowing that's what they did but again please don't say I said anything!!!!! if that's not some lying shady ish!!!! OH yeah here we are five days later they still haven't released my thousand dollars just called my bank and questioning them. They told me today Toyota Camelback just released it. That's 5 days later. Knowing that my car payment was due Saturday knowing that the thousand dollars that I put down was my car payment. I'm telling you Louise the sales person does not care. He just wants to make a sale!! It's disgusting and dishonest. The whole team does not care about customers at all. They're just looking a way to scheme lie and make a sale at the end of the day. This dealership is the embodiment of everything wrong with the auto industry. What they're doing isn't just unethical.. trust me if I could give this place a negative star I would!!! Please save your time your energy and don't even go into this place!! Also, I just got a quote from my car at another dealership and they were willing to give me 3 more thousand more than what I was offered!! I'm telling you this is dishonest they do not put customers first!!! Trust me you're better off going to Avondale Toyota peoria Toyota! Any other Toyota place except for Camelback Toyota!! read more

One of the worst dealerships I've ever dealt with. The only reason they have high reviews on google is because they ask every single customer to write a 5 star review during the buying process like it's going to give them a better deal or something. I've been ignored on every issue! They don't call you back on anything. Found out the warranty didn't cover anything on a new Corolla. Was made to wait there for an entire day on every issue I've had and there has been many!! read more

Camelback Toyota - This window was damaged and they wouldn't fix it. - Car Dealers Near Me - Phoenix, Arizona

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I was working with a sales person tracking a specific car at Camelback Toyota. We turned down other offers since we liked our sales person and trusted him to get us the car. Unfortunately his manager stepped in and made the car unavailable to us. I don't know why. I called and asked to speak with the general sales manager, Jens Trull, and the dealership wouldn't even transfer me to his voicemail. Ultimately we're probably fortunate not to have purchased from this dealership since they didn't deal honestly with us even pre-sale. read more

Lon is absolutely amazing, he helped me secure my dream car. He's the best salesman i've come into contact with in a while. I appreciate all his hard work and positivity even when i was super picky. Definitely recommend him to anyone that asks! Thank you for all your hard work and drive! read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

Adam was absolutely great! Helped us look into multiple different of vehicles and was very knowledgeable and helpful with all questions we had. Felt no pressure at all! We are now much closer to a decision regarding purchasing our next vehicle. Thanks so much for the awesome service Adam! read more

My experience at Toyota has been awesome. From my sales rep (Matt Finn) to the finance rep (Chris Quintana) and now my service rep (Kyle Johnson). Incredible team; kind and caring service. They helped me get the first car I've ever purchased, as I used to only lease, helped secure stellar financing and set me up with the whole kit/servicing package at an incredible price... if I call and have questions, they always answer and respond quickly. You will be taken care of if you see any of these gentleman! read more

Camelback Toyota - Toyota 4Runner - Car Dealers Near Me - Phoenix, Arizona

Terrible experience. They clearly don't care about customers and their experience with the dealership. They just wanna take your money. My family bought a car from them and couldn't even fill the tank or give it more than a proper 15 minute detail. (Inside and outside of the car was dirty...). When we had gone to check out a car we were interested in, it was absolutely filthy and couldn't see any imperfections (this was during the night as-well). Long story short we received the car in terrible condition and couldn't even find a solution to some damage on the car after they had told us there was nothing wrong with it. If i could leave 0 stars i would... read more

Completely ridiculous. Been talking to the internet sales manager Eddie all morning about a specific used vehicle. Get pre approval and did the application. Told him specifically that car and he even sent me screen shot of the car through text confirming he would have it pulled around for my appointment. I drove over an hour and a half to purchase this car as long as test drive was good... get to the dealership and was told the car isn't available and never was. Eddie can't even come out and show his face to talk to me. Then they try to up-sale into a more expensive car that I don't want. Sit there for over 40 minutes and no one says anything or comes back out so we walk out. Wasted 4 hours of my time, my gas, and lied to me the entire time. Take your business somewhere else if you want honesty. This is a reoccurring problem with him apparently and nothings been done! read more