If I could rate it lower I would. We came in looking for a truck after ours was totaled. We went with a great salesman who was relatively new. He was great. This isn't reflecting him. He was not a greasy weasel like the manager. We sat and talked for over an hour looking for a truck, yes. Very specific aspects to it. They didn't have it and the manager made the salesman show us nothing of what we asked. We moved on. They called us on the way back to Prescott and said they got exactly what we are looking for. After a day of negotiations they set an appointment for us to drive down for a second time from Prescott to Camelback the following day. We are headed down and call us after we are already on our way for our 5:30 appointment that the manager sold the truck that morning. Yes. An understanding that they need to make money is valid. But to sell it that morning and not tell customers looking at it that evening that it's sold until they are headed down is wrong. Following all of that, they have called us 4 times in the last 2 days to say they want our business. We have told this business repeatedly they have treated the situation wrong and we do not want the business and they keep calling. Recommendations for anyone looking for a truck in the area, LOOK ELSEWHERE. If you are looking for big business owned by Warren Buffet that doesn't care about ethics or how they treat their customers, you have found the place. If you are looking for a place that treats you as a person and doesn't try to squeeze every last dime out of you, look elsewhere. read more

So, this was my last of what of my ToyotaCare services. What were supposed to be "complimentary" with my car purchase. My last visit here, my service advisor, who was completely different, tried selling me on a Engine Air Filter and a Cabin Air Filter. Oh, and this "Oil boost" crap. My car has 0w-16 oil. The lowest viscosity oil there is. It's 10,000 mile oil. This has zero benefit to me. The lower viscosity, the better. This additive is not in the manual. I don't want it. I have washable, reusable cabin air filter. I do not need a 70 dollar air filter service. My engine air filter was not remotely dirty enough to merit changing in my opinion, but I changed it myself. And I can add my own 5 dollar bottle of Chevron of techron to the tank when I fuel up to meet the fuel additive requirement, seeing as how it's Zak products the dealership is offering, not Toyota, but that's a different merit debate. I made it clear at the start that I didn't want filter's at the start, and Adam was cool with that But then I get this this list of crap. Again. Alignment? On a two year old car with 6800 7000 miles, original tires, equal treads, zero abnormal wear patterns, and no complaints of pulling? Is it because I'm middle aged female, have a disabled placard, drive a nice car, or all of the above? Honestly, not even mad at the service advisor. I respect the hustle. People gotta make a living. I made a appointment for 3 PM. Two months ago. At 2:30 I dropped off the car. At around 3:58, I text him, asking him for a update. After no response at 10 minutes, I find him reading a news article. "It's a super busy holiday weekend, they should be taking care of you shortly" and proceeds make himself look busy. To his credit, he's absolutely responsive after that, but when I make a appointment for maintenance that far in advance, for bloody maintenance, I expect it to start around, oh say, 3 PM. Especially when I go around the corner and see two empty bays on the express lube. Because then I think it's more that your short handed on the oil guys, than anything else. Did my car get driven into the express bay? Nope.. but I am glad it eventually got taken care of. Even if I do leave just shy of 4:40 Seriously, what is this experience. Have you really considered how much your gaining by lying to your customers like this? Obviously I can't trust if I actually did need something done and your SA's have a minimum dollar recommendation to push to customers in maintenance. But ladies, do not listen to them. At all. It's crap. Get a second opinion and come back before you say yes to any of this bull. read more

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Fast and friendly service. They offer you a bottle of water... But for a $100 oil change, you can't, like, wipe down the car?? You don't have a vacuum or anything? $100 to change out a basic fluid and send me on my way with chalk scribble on my windshield and some paper floor mat protectors crammed under my pedals. :-| Yeesh. Not sure what Izad's response is -- I wasn't complaining about the time, but the cost and getting a sloppy car back! read more

I certainly was not happy when I had to take my 2021 Toyota Tacoma TRD Sport 4x4 in for unplanned service on the manual transmission. With clutch fully depressed, I shifted into 6th gear the night before on the 101 and there was unusual grinding going into gear. Additionally, letting off the throttle in 6th gear also caused grinding. I bought this truck used around April 2023 from a non-Toyota dealer and do not think the failing transmission is related to Toyota's workmanship. I also do not think I am at fault given I have owned nothing but manuals (Used 2000 Ford Escort ZX2 S/R (5-speed), Used 2012 Mustang GT California Special (6-speed), New 2016 Mustang GT (6-speed), New 2019 Nissan Sentra (6-speed)) and never had such an issue with these vehicles. Nonetheless, Toyota "Headquarters" agreed to replace the manual transmission under warranty with the stipulation that I replace the clutch assembly that had abnormal wear. I had no problem with this given the clutch assembly is a normal wear item, got my truck back last night, and it drives and shifts better than it did when I first bought this used truck. Throughout this process Nemo and Joey have been extremely professional and updated me throughout the whole process. Being without a vehicle for 2-weeks without a courtesy rental for warranty work, was below my expectations and I refused to pay for a rental vehicle while my truck was receiving warranty work. I just wanted to add this in hopes that Camelback Toyota would make an adjustment to this policy to better serve their customers. That all said, I greatly appreciate Nemo, Joey, and the unknown technicians time spent in fixing my truck. Sincerely, Zack read more

Honestly from my 7 years of experience with Toyota. Avondale was always the greatest happiest place. Always felt welcomed and taken care of, total opposite at Camelback Toyota. I was probably set up with the best sales men Ashtyn. But everyone else there was shady lying money hungry people. They talk to you like you are a dumb little kid and try to bully you in numbers and pricing as soon as you as questions they forget how to talk and panic. Worst experience of my life. If it wasn't for my sales man calming me down and reassuring me throughout. I feel like without him there he stayed true and cared for the customer myself unlike everyone else. DON'T TRUST A WORD THESE SCAM ARTIST AT CAMELBACK TELL YOU. If you do go ask for Ashtyn he's the only god loving truthful person there. The rest are degenerate liars. ‍ read more

3 years. I have asked for three years to have my contact information removed from their call system. But sure enough my information is still there. And every time I get a stupid call asking if I want to trade in my truck (that I don't have anymore) with the dealer (in a state that I don't live in anymore) TAKE MY CONTACT INFORMATION OFF OF YOUR SYSTEM AND STOP CALLING ME read more

BEWARE! Do not purchase the Warranty. We bought a used Toyota with 49,000 miles on it. Nick McCarten first offered a warranty for over $3,000. After we refused a few times he went to $2200 because we had a Costco membership. Nick said the warranty would cover everything but tires, battery and brake pads for the next 6 years or 75,000 whatever comes first and that the 75,000 miles would start at our current mileage. NOT TRUE! Also said we could go to any Toyota dealer, NOT TRUE! have to go to Camelback Toyota. After email and phone messages not returned was finally able to cancel the Warranty and now have to wait 1 to 2 weeks for check to arrive. Also brakes were squeaking when we bought the car and someone from service was supposed to reach out and after a couple weeks no one has. read more

SERVICE DEPARTMENT is a joke. They tried to hustle me to buy a $500 part which I later found out was covered under warranty then lied when I called them out. I have bought two trucks from this place and never again. DO NOT GO HERE.... read more

Our purchase experience with Melanie K was amazing. Our process spanned about 2 weeks because the vehicles hadn't arrived at the dealership. Melanie was the first to respond to our online request. She was pleasant, courteous, and straight to the point. What we experienced with Melanie online and via phone was exactly what we experienced in person! We scheduled a couple of appointments, she made time to meet with us. She wanted to to ensure our needs were met. She believed, that the dealership could meet our needs. And she provided us all the information we needed, to make the best decision for us. And, there. wasn't. any. Pressure! What Melanie wasn't sure of, she didn't fib, flub, or quibble as many sales folks do. She let us know she would research or ask, and get back to us. Her follow-through was impeccable! Little wonder Melanie sells several cars and trucks each month!! If you need a vehicle, I recommend you go see Melanie at Camelback Toyota. I assure you, you'll not regret it. Thank you Melanie, for such an excellent experience! read more

i do not recommend using this dealership for getting repairs done. I have been taking my truck there for five years. I'm the last six months they have told me I needed sparks plug changed amd then the next time I went in I didn't need them changed but I needed serviced done that previously had done and didn't need to do again for 20,000 miles. I went in because my truck was making a noise I was told I needed to leave my truck I told him I wasn't told that I was dropping it off at 4;00 and they close at 9:00 Michael B was extremely rude would not help me resolve the issues. I will never use them again. read more

Do not recommend this dealership. Go anywhere else. Their business is shady and untrustworthy also good luck getting a call back from anyone. When going to the Camelback Toyota dealership My son was excited to purchase his first vehicle. Keep in mind he found the used Toyota 4Runner he wanted and it was at this dealership. We were immediately met with a sales person who tried to help but kept disappearing- eventually after checking the vehicle we came to terms with the manager. Then we waited about 3 hours to get all the paperwork done. While waiting all we did was observe what was happening at the dealership and you can tell there's people that don't know what's going on who's doing white everything seemed very chaotic. After purchasing the vehicle there seemed to be issue after issue. They vehicle was left at the dealership to have cosmetic thing fixed on it before we accepted it - The next day we get a call to come pick up the vehicle we drive all the way back to Camelback Toyota which is an hour from where we live each way and it turns out that the vehicle wasn't ready they thought that we had the vehicle and ask them us to bring it in the service department they didn't realize that the vehicle was in the parking lot ...strike one! If you days go by and they call back and say the vehicle is now ready we had negotiated to have all the rubber molding replaced because it was peeling off. When we came to pick it up it was not done. Strike two ! We wasted 2 hour of the day and wasted gas at $4.99 a gallon to not even pick up the vehicle. Again we live in Queen Creek. They tried having us come up because once again they said the vehicle was ready. This time we asked him to take pictures of it and send it via text before we drove up there. They replaced the rubber molding for all the windows, except the back window so once again the vehicle was still not done. Strike three! When finally getting everything verified with pictures via text we drove up to pick up the vehicle and it wasn't even detailed and looked dirty. After spending $26,000 on a used car you think they would at least wash it when you picked it up ....the sales persons excuse was it just rained. Strike four! They said they tried buffing out the scratch on the vehicle as well but they could not they did the best the could. WE DID THIS OURSELVES with 3000 grit sand paper, a buffer and compound it looked brand new! It buffed right out. When trying to get a status on the progress of my used vehicle the car dealer wouldn't return any of my calls. Tried texting the sales person would would receive the text messages because it showed as read by him but no return call. There is a lack of communication everywhere. We asked the used car manager about the emissions test on the vehicle because the paperwork we received said it wasn't done and he said not to worry about they took care of it already outside of the dealership. The manager said they had to have done to get the state license plate and not to worry it was all done. They also inspected the vehicle and did an oil change. There was only one key to the vehicle we asked about a second key and one was not even offered- We accepted the vehicle and drove off- we drove to Earnhardt Toyota on the way home and had a second key made on the spot. 3 weeks go by when driving this car up to Chicago the change oil light come on and stays on after driving a total of 1300 miles from the dealership. ( yes the oil change was rest at dealer but why is the light on now? Was the oil changed ? we don't know) Then today the admin team from the Camelback dealership called saying they have no record of the emissions test being done and the vehicle needs to have the emissions completed. So, the used car manager lied to my face about it being done. If they're lying about something as simple as emissions test, I wonder what else they also lie about. I have zero faith in the work they said they have done. The admin team said to go to a Toyota dealer in Illinois and have them do the emissions test. This was attempted but the dealer said they could not ? Lost count of how many strikes! If anyone would like to hear the Camelback Toyota mission statement: "A strong foundation of honesty, integrity and ethics, demonstrated by our entire Team." Good luck getting that at Camelback Toyota. read more

Would not recommend anyone purchase or service a vehicle. When I purchased in 2021 they would not show me the price breakdown for the vehicle so I could see how much they marked it up. Service department is unethical and incompetent. -They consistently try to sell me $1k or more of services when I come in for an oil change -They can't even competently do an oil change. -Things that have happened to my car during oil changes here: 1. Skid plate bolts stripped resulting in me having to retap holes and purchase new plates (which I did not get from the dealership) 2. Left engine cover off which start bouncing around when I was on the freeway 3. left me with a car that was was leaking oil so they called to have it towed in and the tow truck didn't come for my most of the day and no loaner vehicle was offered until I insisted that I needed something to drive. The only human worth anything here who is honest, kind, and doesn't treat women like they know nothing is Q. read more

We just bought our 4th vehicle from this dealership. Our sales person, Robert Bapst worked with us to get the best deal possible and the finance person, Julian was very helpful as well. We will most likely return to this business for our next vehicle purchase and we highly recommend it to family and friends - again!!! read more

Sales guy had me come in to test drive a vehicle they didn't have after confirming its availability with him. Completely wasted my time.

Terrible service, tons of shady tactics in purchasing a new vehicle and even more in the service of said purchase. Fight everything, get what you can for free and have all the recommended maintenance done by a 3rd party for a reasonable cost. read more

What a wonderful experience with Camelback Toyota! Specifically Sean Neel. From start to finish Sean was exceptional. It started online when i inquired on some Tacoma's. I let him know we are in and out type of people and no BS. He agreed and said he's the same way. We agreed on a price and he started the ball rolling. 1/2 the paperwork was done already and had to tie up a few things before signing. I've bought other Toyotas from Camelback before and all my experiences have been wonderful but we live in Peoria and went to Toyota here first (obviously want to spend money in the city we live in) Well the typical Car sales guy that you see in the movies came out and we lasted about 30 seconds with him. Im glad, because it took us to Camelback where we met Sean. He went above and beyond customer service duties, and he treated us like we've know him forever! Sean i hope you see this and to your bosses, PROMOTE HIM! This is what Good looks like. Thank you Camelback Toyota team!!!!! I already have Sean looking for another Vehicle for my kid read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

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Warning. Stay away from this dealership. Bought a used Camry here a couple of months ago. Even bought an extended warranty for the car knowing it had a few miles on it. Have had continuous issues with the car and the dealership continues to claim nothing is covered or nothing is wrong with it. Even though it's leaking fluid and we got an estimate from another Toyota dealership stating that should have never sold us this car with the amount of issues it has. read more

Jesus Romero Bad customer service He told me the car was available and I made appointments there at 12:30. When I got there they told me the car was sold to someone else. I have to go back and forth so many times. Wast my time a lot. read more

Camelback Toyota reached out after my last review and told me to contact them. I tried. Four times. I finally received a call after I reached out to Toyota directly. The service manager that I previously dealt with at the dealership called and said, "our decision was final" with regards to their offer of $450 OTD to fix what I presume was their mistake. I was also told that by contacting Toyota's corporate office all they do is forward along a request for the dealer to reach out to me. I was ensured that there was zero chance that their high volume service department could have mistakenly cross threaded or over-torqued the bolt (the possibility of human error is non-existent here). I highly doubt that the oil pan bolt is a regular "wear item". Needing to purchase another vehicle in the near future for long road trips (my 3rd Toyota), I will gladly drive to Yuma or literally anywhere beside this dealer. read more

Kudos to Alejandro the lucky service guy who greeted us last Monday when we pulled in. The friendly service is why our family walked away with a car. His level or professionalism, enthusiasm and willingness to make sure we found what we needed was truly appreciated. This was our first experience here and we feel comfortable shopping here again. read more

All the repairs I needed to do on truck within 6 months of buying it. They don't do proper inspections on their vehicle. Before selling them read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

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My family has been a customer of Camelback Toyota my entire life. I remember the first new vehicle that my dad bought purchased from Camelback Toyota in 1983. The only new vehicles that I've purchased have been from CT. Something has drastically changed here. The service level has plummeted. Trying to get someone to call you back is impossible. Finally, to leave me in a position, to accept that I've been ripped off, and taken advantage of. Now that my daughter is ready to buy her first car, I will steer her away from this old institution, that was once trusted. Just like everything else in this new world, out with the old and busted, in with the new! Looking forward to whatever will sit on the corner of 16th & Camelback, when you put yourselves out of business. read more

Our experience with Camelback Toyota has not been favorable. We purchased a 2022 Toyota Highlander and unfortunately there were accessory items missing from our brand new vehicle. After several phone calls we have not had any follow-up. There is also a breakdown in communication between sales and finance. Please beware of poor communication and lack of information, do take a picture of your sticker so you can ensure you receive what you paid for. read more

I would give this place zero stars if they let me. We bought a used forerunner with a broken tail light and we dealt with the the sales manager, Chris who was supposed to take care of it but was constantly unreachable. I've called them dozens of times over two months and I've never gotten a call back to have the issue fixed. They were typical dealership pushy which wasn't too bad but the customer service really lacked. If you're looking for a Toyota dealership, definitely go to Avondale. That place is phenomenal. We had a tiny oil drip after an oil change and. They not only came, picked up the car and fixed it, but they even offered to pressure wash the spot off of the garage floor, which was literally a single drip. read more

Shouts out to Wesley, Caleb, and Bryan over at Camelback Toyota. Great people, great environment and they made sure to take care of me. Thank y'all for the new Corolla! read more

The most difficult dealership to call and speak to different departments. Left on hold for long periods of time...disconnected several times. I will never buy another car there. You can hardly connect with anyone without lots of time and effort. We buy lots of Toyotas...not from there ever again. read more

I had been coming here for 3 years due to a good service rep. The last couple times weren't horrible but I told the rep that quoting me 700 dollars for spark plugs, which are maybe $20 & 20 mins of work is a slap in the face. Now I go in & they quote me $200 to grease my control arms. 30 seconds of work probably $5 in grease. So if you want to be upsold on ridiculous priced things than this is your spot. Service rep is also rude. Will never go here again. read more

If you want to spend three hours doing an oil change, this is it. Remember, you must buy the package recommended by the service, otherwise she will not tell you that you need to open the mailbox to proceed to the next step. Also, she will not easily hand over the car keys to you when the car is completed. read more

Camelback is currently using my email address for another customer. I receive daily emails for someone who bought a Tundra with their vehicle and appointment information. I'm requesting that Camelback contact me immediately to resolve the issue. I've called twice, and emailed several sales folks and as of this morning I'm still receiving emails meant for 'John'. I am extremely concerned that Camelback has mishandled some of my personal information as my contact info is being associated with another customer. read more

If zero was possible that's what I'd rate camelback Toyota as a whole. From sales leadership, customer service and service department leadership, they are a JOKE!!!! I traded in and purchased a newer used truck on 6/20/22. As many others said the initial interactions were good but AS SOON AS THEY GOT THAT DOWN PAYMENT....boom they do not give a crap about you, the car/truck you bought or their integrity as a dealership. I'll try to make this a brief as possible but it's important to know all the ways in which camelback Toyota embodies the scummy used car industry. I've had my truck for less than 30 days as of today and only driven 565 miles since purchase. The truck was pulling & had a scratch in the tint which I notified them of within 4 days of purchase. It took close to two weeks for that issue to come to a close. It ended with them doing a conference call with me to tell me why my truck had poor alignment. EXCUSES. they also said I could have messed the alignment up within 15 minutes of driving off the lot. LOL OKAY. I advised all three folks on the call that I would be taking the truck to an unrelated Toyota dealership to have it inspected and oh WOW the things I've learned. They never touched the toe alignment because that was in the red. AND EVERY SINGLE TIRE HAS A DIFFERENT TREAD. Camelback Toyota told me they had nothing to hide but I think we can all agree based on this review and many others that, that's a LIE. STAY AWAY. Avondale Toyota has honest & friendly employees and will provide a lift up to 15 miles. read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

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Lied about a car being on the lot when it was sold. Trying to get my keys back but it's taking a long time and still don't have them. Stay clear read more

Salesman is way too pushy and aggressive! Trying to bully me over the phone. Horrible experience.

I was about to get the car I wanted thanks to JJ's help and will to go above and beyond to do right by be

I loved reading the reviews from this now poorly rated dealership I've had my problems with them they were unable to actually listen to what I said the customer service rep was down right nasty so was the general manager when I attempted to speak with this poorly trained manager with the rep making faces behind my back as o attempted to talk to him. how do I know this I had a friend in the show room watching horrible horrible dealership. i will never step foot in there again ! read more

A repeat customer at Camelback, my experience buying a new 2023 4Runner was disappointing. I felt very little customer service or attention to detail and definitely did not feel like a valued, repeat customer. I've lost my trust in Camelback Toyota. Whether true or not, my perception was that I had to be on my guard to keep from getting scammed. I had requested a detailed offer breakdown the day before my appointment so I could make a totally informed purchase decision. I didn't receive it, but it was handed to me when I arrived at my appointment. I emailed the day before my appointment asking if I could write a personal check - got no response. At our appointment, we were given the option to go get a cashier's check or write a personal check and agree to a temporary backup loan until the check cleared. At the moment, that sounded easier, but I didn't realize that it would make our paperwork more confusing and the process much longer. We had no intention of buying any warranty products - but felt forced to go thru the presentation in order to complete the sales transaction with a Finance Manager. It was a pain and we felt like we had to be on our guard not to be tricked into something. He made a strange inappropriate comment about illegal aliens, and made a political sounding comment about high interest rates and that "they will go down after this current administration". The registration and title process explanation was confusing. He checked the wrong box on the registration application saying that we did not want credit for the unused time on our old registration. Had to call MVD and take care of it myself later. When preparing the transaction detail, he acted surprised that the registration amount for approx. $700 something had been "left off"? Not sure what that meant but he said something like he'd need to enter it manually (or something)? Had the feeling that it may take some extra time to do? Then he seemed to have a great idea that he could correct the problem by adjusting the price of the truck and add the $1,000 warranty - or something like that?? It was all very confusing. This may have all been legit but it felt like he was trying to pull something to sell a warranty product. Felt slimy! After getting home I opened an envelope given to us with our credit check results and found a mysterious charge receipt for $5,000? I didn't recognize the account number but this was very concerning to me and I wondered if I'd been scammed somehow? I texted the manager the next morning but didn't hear back until late afternoon the next day. He apologized for handing us the wrong receipt and that he would forward the correct receipt. Not received until 5 days later. I was aware of the Zaktek paint protection being part of the deal and it was mentioned after my purchase offer was accepted. Then I learned that I would have to return to Camelback Toyota every 6-months to get a new application - for 3 years? After getting home I couldn't find any information about it. I live in Tucson and do not want to drive up for that every 6-months. That would be considerable time and mileage. After thinking about it, this felt like it is simply a ploy to get people to use Camelback service every 6 months. Feels like a way to make you think you're getting an extra $500 perk. I read that you can do a similar treatment yourself for pennies on the dollar. I was promised a full tank of gas which we didn't get. I noticed as we were leaving town that it was only 1/2 full. Again, did not make me feel like a valued customer. Mistake, or Camelback hoping we wouldn't notice? When back at home I found the "2023 Vehicle Delivery Checklist" in the glove box. I'm wondering why this wasn't mentioned and completed at the dealer?? We stopped nowhere on the way home. Upon arriving I found a noticeable abrasion of some kind on the hood (approx. 3 inches). After complaining about it, Camelback never got back to me about correcting the problem. Took care of it at a local shop on my own. I've been disappointed that it took 29 hours to get a response to my first email questions. A couple not until 5 days later. I was a bit stressed about that mystery receipt for $5,000, wondering what was going on? It took 6 days to receive my paperwork and detailed receipt showing everything included with the purchase? I had to ask twice. My purchase check cleared the bank the day after the purchase (Oct 31). Received a refund for the Zaktek and gas, but wondering what Camelback is willing to do to make up for my dissatisfaction? I got an initial email from the "Customer Relations Manager", then two unanswered. We played phone tag and she did not call the landline number I provided. Finally, I gave her two days to call anytime - no call. She had told me earlier that, "I will do my best to make myself available to speak with you." Guess that means never?? Planning to buy a Corolla in a few months, but it will not be at Camelback. read more

I scheduled my first oil change and a Interior & exterior detail. Scheduling my car for the first service was easy. Friendly and courteous communication. Here's the opportunity...... The previous dealerships I have had experience with always provided top notch service and that's what I expected from this place. When I pick up my car the detail was not done. The new thing that was different was the exterior was now splattered with bird poop! Nothing else was touched. It's frustrating because I paid for a rental car so they could take their time to do it right and now I'm stuck here when I should be back to work making money. I'll come back for car service but never a detail. They refunded me for the missed service... I changed it to 4 stars. Still not happy that I'm missing work. read more

After writing the previous update, one of their representatives stated that I had come to an agreement with their GM. That was inaccurate. Their GM agreed to replace the missing SD card, stating that it was the likely cause of my issues with the backup camera. The SD card was replaced, and for the first time my navigation system worked. A Carfax report revealed that this vehicle had been stolen and the previous owner returned it to the dealership shortly after its recovery, after which Camelback Toyota resold it as a Certified Toyota vehicle even though the SD card had been removed (likely by the thieves to prevent tracking of the vehicle). Furthermore, the backup camera stopped working for 3 days AFTER they installed the missing SD card, so the problem is still ongoing. However, I will not be returning to Camelback and I warn others to stay away from them too. (See previous update for the background on this story of lies and deception on Camelback Toyota's part!) read more

Crooks who charge for work that wasn't performed! Liars and absolutely disgusting people. Do not under any circumstances buy a vehicle from this dealership or patron the service department. Charged over $4000 for work that wasn't performed! Don't believe that Toyota corporate will have your back ! Dealership service departments are independently owned and Toyota will not hold them accountable. Never more disappointed in a company ever! read more

Friendly staff 3/5 because I had to reschedule my original appt because the servicer for my car called out and no one notified me... but when I actually was able to go to the appt I was well serviced! read more

The 4Runner community in the valley is a close one. Guys and gals will drive out with parts if someone is broken down. We also support quality dealership service and parts departments. In fact, a little goodwill will more than likely result in compounded business through this process. The opposite is also true. How cheap and foolish to deny a windshield replacement that was damaged under YOUR watch in YOUR service bay. Take pictures of your vehicle immediately before any service and make sure your advisor sees you do it. Better yet, avoid this service department completely due to unethical practices. This isn't the 1980s anymore. You can't just refuse to do the right thing and not expect consequences. read more