I'd give 0 stars to these dummies if I could. More than one person I encountered who works here doesn't know the difference between a gas and electric car (one of those 2 being the 'Service Manager'). Bought a car 6+ weeks ago. Still no tags/registration received. Last Friday, the 'Service Manager' calls to ask me to schedule appointment for an emissions test...........ON AN ELECTRIC CAR?!?!? Now, I am told my tags/registration will be here in another 5-10 business days. Trying to get rid of the car now and can't because I still don't have the registration. DON'T EVER GO TO THIS DEALERSHIP! read more

Great dealership. I was lucky enough to work with some awesome salesmen. Kareem was a huge support during the entire process of finding me the perfect truck and was able to do just that. Chris is dope; he didn't have to bend over backward for me like he did, but you get what you give! Treat these guys with genuine kindness and respect, and they'll one-up you when it comes to caring for you back. Will recommend this location to friends/family! read more

I am starting to rethink my Toyota purchase. Had my tags sent to an old address when I purchased at Camelback Toyota, had to go to the DMV and purchase new ones. Thought I was doing an oil change on 5/25/24 at Toyota of Surprise, turns out it was just a tire rotation. Is the oil changes on my new Camry every 10000 miles, I am assuming it's because they are covered with my warranty. I was notified of an oil leak on a brand new car, I scheduled an appointment with Alex. Please see Alex if you want bad customer service and no options for the repairs. I will take my car to another dealer, thanks Toyota of Surprise for nothing. I can see why there were no customers waiting while I was there. read more

The response feels extremely tone deaf. My literal upset is that no one follows up when I reach out despite promise made, and your response is "Call us" ....: like friend... you have my number. Either you guys really want to make this right, or you don't. Ball is in your court. read more

Typical car dealership. Tried to make a purchase through Costco and informed the manager I would not waste my time on the deal if they were going lowball my trade. Informed him of make model and mileage before I left and informed him I would not entertain lowball offers. He of course came back with a ridiculous lowball offer when I asked for my key back he acted like I owed him something and indicated I should somehow thank him for the wasted time. Liars, scammers, typical car dealers. Will never use them or Costco again. Will also be reporting the experience to Costco customer service. read more

In November 2022, i came to CB Toyota, for assistance on getting a new vehicle after a severe car accident. I found a car that was said to be a certified pre-owned vehicle, and I loved it so I decided to go into buying it. Prior to leaving dealer after signing paperwork was told I would likely get an 8% interest rate. Later to find that the finance guy told the bank loaners that I was taking it back to mt, which never even happened, to then get 21% interest with excellent credit. I was in a desperate for a vehicle situation and I thought I could trust a dealership but I was taken advantage of for not only my age, 20, but for being a women. I was told the car body would be fixed up for me and the tint fixed and those things never occurred. When I brought this up the guy who sold me the car said that wasn't apart of their preparation. Finally I received the car a week after buying, to have the aux not work, the right side door lock broken, fog lights busted out and tint inside peeling. After having the car for not even a month the check engine light buzzed on, I took it in immediately and had 2 things out in the car needing replaced. Once again I was out of a car, making payments, and nothing was done for me except for the services being covered, which was the bare minimum that could have been done in this situation. A couple weeks later, after having no vehicle, no ability to get to work etc, I got the car back. A couple days went by and the check engine light turned on again. I took it in and something else was wrong on the car so I additionally complained about the door lock, tint and aux. Once again got it back to only have it for a couple weeks before the check engine light once again turned on in the midst of me nannying. I needed to transport the kiddos and I was nannying for a week. Also want to note that during this time the six still wasn't fixed and the tint that was "redone" was lighter than the rest of the car windows and to this day still looks awful. I wasn't able to get a rental car or anything and nothing was done for me even though I needed transportation for my week long nannying job. Finally that was fixed and I brought in for an oil change to find out my fog lights were busted out, meaning I also received the car with that fault as well. With the number of times and weeks my car was in the shop, I never got compensated for a payment, provided gas cards, a rental vehicle/Uber gift card, nothing after spending hours and weeks in their service department and without a car. A man laughed in my face several times about demanding they fix this car to the fullest. I was paying for a car that was recently bought and was destined for a junk yard. Today I am struggling to get rid of the car because of how much they screwed me over with the auto loan and yesterday replaced the dead battery. I would stay far away from many of the individuals here that don't care about you or your safety. I have not felt safe driving a car in so long because of what I have been through with Camelback Toyota, their reviews on Google are fake lies and I wish I would've known how bad they could be before ever giving them my business. read more

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Took my car here for an oil change. I usually get service elsewhere. Made an appointment with service advisor Cameron. From the moment I arrived, he is trying to upsell service at any point possible. Before my service was started, I asked for the $79.95 synthetic oil change which is currently advertised on their website. First, Cameron stated he could only honor it if I showed him on my personal electronic device. I didn't want to pull up a non-business related site on my work phone, so I asked if he could pull it up on his computer (which was right there and online). He just sat there. So out comes my work phone- I started to pull it up, he demanded I email him a copy of the coupon. This is a $10 coupon. I pull it up on my phone. He then asks what appears to be a supervisor next to him if he can honor it. The supervisor seemed as dumbfounded as I was and said "yes". So the coupon is applied, and Cameron starts taking my personal info including my email address. I asked not to be added to a distribution list, yet he didn't uncheck the enrollment box- I saw it. Totally pissed me off. I'm a member of a Toyota owning family in which we pay cash for sales, and own 6 Toyotas between all of us. Three have very high miles and are ready to be replaced, including mine. This hassle over a $10 coupon cost Camelback my cash sale. My last purchase was at Right Toyota and the next one will be, too. Girl, bye. This is unrelated but I can't not point it out because I am disgusted. I'm sitting upstairs in the quiet lounge working while this oil change goes down, and some blonde medium-length hair female staff member blew up the toilet, and left without washing her hands. Will not return here. Edited to update in response to the business feedback: To be clear, the coupon was presented BEFORE the service started read more

Camelback Toyota - Coupon on their own website they didn't want to honor. When you click on it, dates are displayed- the coupon is current. - Car Dealers Near Me - Phoenix, Arizona

Camelback Toyota Your location Open app Opens 360 view Camelback Toyota Photo Photo Photo Photo Photo Photo Photo Photo Photo Street View More photos Street View Camelback Toyota 4.4 7,085 reviews Toyota dealer Directions Directions Call Call Save Save Share Share · In-store shopping · In-store pickup 1550 E Camelback Rd, Phoenix, AZ 85014 Open Closes 9PM See more hours svcapt.com Menu camelbacktoyota.com camelbacktoyota.com (602) 464-7261 GX62+6M Phoenix, Arizona Learn more about plus codes Photos 1615 Photos Add a photo Add a photo Review summary 5 4 3 2 1 4.4 7,086 reviews "Great people great service jest wish the price was a bit cheaper" "Nice place, clean inside and comfy seating while you wait for service." "But will come on a full stomach or bring food next time I do service here." Your review Cynthia Sutton Local Guide just now NEW The most ridiculous group of sales people, managers, and finance personnel I have encountered in 30 years of car purchases. Buying three homes and building one from scratch was easier and took way less time. Haggling on warranty price for an electric car only to find out that warranty was only for a gas vehicle. Hours literally on extras and pricing to get into the finance office to find out that the Silver warranty was only for a gas car. Then trying to get the best deal on the one that pertains to the Nissan Leaf (no brochure either. Only had the laminated one to view ). Then to the finance manager to wait yet another hour for them to come out with a made up excuse to wait longer. Made them get me an ride home which took me another 45 minutes. Someone said eat a meal first. In My case I needed to eat lunch and order dinner in. I was told the car would be delivered the next day. Great! Lyft home close to 9:00 pm. The next day I get a call from finance lady to see if I can come back at 2:30. I asked her what happened to the car being delivered after the head finance guy reviews and puts a green check mark in the computer. You know as soon as the banks open!!! She says that she never said that. I told her that your boss promised that. Okay Lyft again to resign papers because she gave me more bang for my buck and added another warranty and a lower interest rate. Yay alright sounds good. Get there and the interest rate went down but what she added cost approx $1500 more but only increased the monthly payment by $10. She made it sound like they were giving me this great warranty for all my inconvenience yesterday. Whatever! Resign and while waiting I ran into a family that was there the day before. Gentleman says you'll never guess why we are back... these people sent them home in the wrong car. They received a call in the morning explaining what happened and to bring the car back in. Why couldn't they bring the correct car to them and take back the first one. I bet they sold the one they were supposed to get because they were waiting on more papers to sign. I can't wrap my head around that one. Never will I do any business with any camelback dealerships. All I have heard from former employees, my experience and their actions .....NEVER when a finance manager comes out and says that's not what's taking long, you were misled with a standard line..,I was angry. When they sell something that does not pertain to my vehicle, I was angry. Worst experience yet purchasing a car. Used 2019 not even a new one. You speak we listen poster made me laugh ***still trying to print out the documents we signed for two days. Can't even see them to review or get info for insurance. This took two days to fix. Never happened before they claim. *** apparently we are still signing papers that were missed from Saturday. Christmas Eve. Today is the 29th. I just don't understand how they can be so unorganized. I can say they were polite as they came up with excuses for errors and fiction. They did offer me coffee, juice and cookies. read more

Love coming here to service my vehicle. What I love even more is the courtesy Lyft service provided! What my boyfriend loves is when there is free snacks. Lol Been here a few times and each time I feel like a person not another oil change. Wait times given are pretty accurate and advice given is much appreciated. read more

Camelback Toyota - Waiting area - Car Dealers Near Me - Phoenix, Arizona

I brought my Tacoma in for a recall to fix a possible leak around the light in the top/back of the cab on January 20, 2025. Within an hour and after their "27 point inspection" I received an email telling me I needed a transmission fluid exchange, fuel induction service, brake fluid exchange, drive belt replacement, radiator hose package, 4 wheel drive service and power fluid exchange for a grand total of $2,269.69. The truck has less than 40,000 miles. I refused all the "repairs." Less than an hour later, I received a call from the service guy that the light in question almost fell out when touched by the repair shop, the light did not work and that it would cost $998.40 to replace! This claim is absolutely false. I went four wheeling four days prior and the light was perfectly secure. Also, the light worked flawlessly. When I got home, I tried to confirm if there was a problem. On the left side of the light it could be pulled back 1/4 inch. No movement whatsoever on the right. Light works perfectly. My cost of repair---$1 for some silicone. Toyota's "charges" $3,265.30. read more

1st time buying a new car... salesman was good and got me a great trade in and worked the numbers to where I could pay in full... tells me he can have car/paperwork delivered to my house with my intense work schedule... well last minute, he says I need to come into dealership to talk to financing and bring in my cashiers check... well it all went bad there. DANIELLE in finanacing made me feel forced to buy this extra protection plan at 9pm, that is very hard to get out of( I am finding out) and then LOSES my $18,000 cashiers check! I go home in my new car, and the next day, Danielle is blowing my phone up saying I NEVER GAVE HER THE CHECK ! Then text me saying I TOOK IT HOME! So insulting. She messed up big time and BLAMES ME. She placed it in my warranty info and I have integrity to give it back to them. WORSE EXPERIENCE BUYING MY 1ST NEW CAR Update- josh responded from toyota, telling me to call their manager Katrina, I already attempted to do that, left her a lengthy voice mail explaining all of this- and I never heard back! That is when I decided to yelp. Please help me get out of this warranty! read more

First off Toyota makes great cars that work! However this dealership and service department are terrible in terms of customer service and price gouging. Their service department is very poor at selling you what you need at a fair price. Their service techs are way more focused at upselling rather than consulting. For example I changed my own power steering fluid and then brought my vehicle in for another service and then they call me back for a total fluid change which included power steering?? This tells me they didn't even look at the fluid to see if it was bad they just were seeing if I would authorize an upsell. I don't mind paying premium pricing for premium service. Unfortunately paying more for poorly trained service reps that are clearly thirsty for an upsell just doesn't sit well with me. Long story short I will look elsewhere for service and when I buy another car next year. read more

I had service scheduled today with Aaron Arce, I can't say enough good things about my experience today. I've had negative ones in the past but todays visit changed that, thanks Aaron! read more

This is a service department specific review. I have taken my truck to Camelback Toyota a few times for various service and I will start with the good, Michelle the service advisor, is awesome. But my last two visits are summarized below, find somewhere else as in addition to charging stealership prices, their service department is not competent to get the job done. 1. Install new door latch - My truck had a failing door latch. I brought the part in for them to install, which they did for $350, which is insane in the first place. When I picked the truck up, the one of the trim pieces covering the door panel was missing and the door light lens was also cracked. Asked for those to be replaced and sitting here 5 months later, still missing the trim piece cover. In addition, the door is now not unlocking intermittently. When I brought it back, the service guy (not Michelle) told me the door handle needed to be replaced. The door worked just fine locking and unlocking previously, the only thing changed was their install of the new latch. I installed a new door handle myself and still having the issue, so the problem lies in their install of the door latch but I don't have the energy to deal with them again to make it right. Paid double for the dealership to install so I knew it was done right, but turns out that was a bad choice. 2. Brought a new OEM remote in for programming. They tried for over 4 hours and could not get the remote programmed. Ended up leaving with a 550 estimate for "additional troubleshooting". I worked with the supplier I bought the remote from and had it programmed by myself in 5 minutes. Silver living is Michelle did not charge me for the wasted troubleshooting labor. Basically, if there is another Toyota service department near you, I'd take there and avoid this place. read more

Rocioh and Carlos were great. They were both very nice.Glad I came here to get my first car!

You would assume that when putting a request in through Costco and dealing with the internet sales team that they would be less sleazy than the typical car salesman. Not true at Camelback Toyota. I told Eddie Mkpanam, the Internet Sales Manager, that I was only interested in a silver all wheel drive Camry. He told me he just got two in that were silver AWD. Surprise surprise when I arrived there were no silver or AWD Camrys. Complete waste of time. Steer clear of Camelback Toyota. They will say anything to try and get you on the lot. read more

Unfortunately I can 't give ZERO stars .They simply don't give a fuck about their clients. Once you sign all they want is you to go away. The list of issues is so long it would take a while to describe them all. Sloppy, unprofessional and careless. Never experienced anything like this in my life I'll go tomorrow and try to speak with someone IN CHARGE before they fuck up again and eventually mess up my great credit score. Don't buy anything from these people read more

Back at it again with another purchase! Probably the fastest I've been in and out of a dealership. Thank you to RJ specifically and his team for helping me out! See you again in another 2-3 years lol read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

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I do not recommend dealing with this dealership! Went over pre approved, made a deal, shook hands, started signing paperwork, and had leave but was going to return in a couple hours to finalize. Turns out, according to salesman, they were working a deal on this truck with another customer and it was available to me now. Not sure if this happens often , but regardless, it shouldn't and is very frustrating! I find it hard to believe that the financing department is not aware of this. Never shopping here again. read more

Classic switch and bait! I had been emailing sales rep Archi through the day I regards to coming by after work to test drive a truck he confirmed was available. When I arrived, super unprofessional sales male.. started asking me questions with out giving me his name. It wasn't Archi. When Archi did speak to me, he told me they didn't have the truck. He bag an stating they have others. I did "No sir" and walked out. All cash purchase too. This is the second bad experience I had at this location. Never again. read more

Do not recommend this location they just waste your time and you will not get a deal, I was there 3 days 3+ hours each day thinking I had a deal but it was just a waste of my time! Contract was already signed and came to find out the next day (delivery day) that I was never approved! read more

Would give 0 stars if I could. These people are professional scammers. They treat you like family when you go in to buy a vehicle but once you sign, you're on your own and their service is awful. Warranties don't work when you need them to. read more

Waisting my times, very disappointed, disrespected activity, didn't want to listen to customer too busy to talk about their recommended services. I had an recalled appointment for June 22nd,2024 @900am and they have sent me a reminder, so I felt very comfortable to respond to that appointment, when I shown up and they told me they don't have parts for my car which they have to order parts and reschedule me for the following Saturday which is June 29th, 2024 , during my appointment I was told by service adviser that he will let me know on Friday that he 's got parts or not...so I got no calls , no messaging, no emails so I don't think Camelback Toyota handle their services professionally ,,,, I don't understand why or may be I am Asian man and they try to show me that they are racism, that's fine I can go somewhere else that I might get better service. Fuck me read more

DO NOT COME HERE!!!! This place is the worst possible place to buy a car. Bought my 2018 chrysler 300 from them in cash since they had a good deal, also bought the extended warranty. Ive had the car almost 6 months now and everytime ive gone to them or called i get pushed a bill for more then 800$ saying i need to put the catilac converters back on the car when the car was missing them as well as a few other things that were put on a we owe form and has yet to be fixed with that we owe form in hand. The customer service here is so bad i would have been better off just buying something from craigslist or carvana. Specifically Samantha part of the sales team and the general sales manager, Jason, are the worst sales people ive ever met and i used to work in sales. read more

They will sell you a bad car and then blame you for it but just when you think they can't go lower. They decided they are"gonna help you out" so they were like if you drive here from California we will trade your car in. Drive all the way out there just to be lied to and staying we don't have an appointment when we have message proof. They wanted 9k to trade in my car. Don't do business here you will just lose your money. thank you for the forever debt you put me in. read more

Very fast paced. A real iconic business in uptown phoenix. Financing was fast. Service department was good.

I decided on Camelback Toyota because of Jenny Sanchez. She is dedicated and an attentive salesperson who answered all of the questions. She was very knowledgeable about the vehicle and a pleasure to work with. Jesse Lopez, Director, personally walked over to me and worked with me to ensure that I got what I wanted in a vehicle. We discussed price, rates and payments, and he new exactly the budget I was working with and I drove away with the car I wanted. I also had a great experience with Jon Farris who handled the paperwork and finance. Great guy and very helpful with ensuring I understood what was behind my monthly payments and all warranties. I don't know the circumstances for others who expressed disinterest in returning as a customer, but I recommend doing an assessment prior to showing up. I new exactly what my credit, my down payment was going to be and how much I wanted to pay. This made my whole experience move so much faster and I can honestly say that within two hours of meeting with Jenny, I had purchased my car with no issues and on my way. I will definitely be back to see Jenny and her team for a future purchase, as this was vehicle #4 at Camelback Toyota for my family and I. read more

I dropped my car off here for a tire rotation and a oil change. About an hour after I dropped off the car they had texted me and said that my oil cap had gone missing. I just bought this car a month and a half ago, it's not possible it's gone. I went to go pick it up and my service advisor said it was $50 for a new oil cap, I said no and went to Autozone down the street to get an aftermarket oil cap. When opening my hood I noticed that my oil cap was not missing, they had just tried to scam me out of $50 for an oil cap that was never missing... read more

Camelback Toyota - Email I got saying the cap was missing. - Car Dealers Near Me - Phoenix, Arizona

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I'm the kind of person who always gives the benefit of the doubt but yesterday we dealt with a sales person who is not a man of his word, we had agreed on the numbers but when we called him back this morning he told us that the agreement was only last nigh. This type of childish negotiation coming from a grown individual tells you a lot about this person and the supervisors of this company. His last name is Lopez read more

Bad customer service. Jesus Romero He told me the car was available and I made appointments there at 12:30. When I got there they told me the car was sold to someone else. I have to go back and forth so many times. Wast my time a lot. read more

Worst possible experience ever and the worst way to treat a repeat customer. On June 10, 2021, I went to Toyota Camelback to purchase a vehicle. I had already had good experiences with CT as I had leased two vehicles and purchased another two with them. I had a salesperson take me around to a few vehicles and I settled on a pre-certified Toyota Corolla. I noticed the front bumper was slightly 'out' on the driver side and I questioned it - I was told they would 'fix' it. After three attempts to contact them and an in person visit, I finally got someone to 'fix' it and it looked fine. Time went on and all was fine. By middle of 2023, the front bumper began to tear on that side. I took it back to the dealer expecting them to fix it only to be told that it was 'too late' to have it covered and that I had purchased 'as is'. I then went out and purchased a new bumper at $800 only to have it do the same thing again as it was jutting out of the front of the car. I went back to CT and they said they could send it to their people to fix for around $1400 and I left. Well now it is 2024 and the bumper is all but falling off and after multiple calls to CT to speak to someone in charge - NO LUCK. I took the car to another mechanic that explained that I had no bumper clips and that the dealer should have told me that the bumper had no clips. He showed me where the dealer had basically GLUED that part of the bumper on, which, in time did not secure the bumper - NO CLIPS. He said part of the bracket for the clips was on the drivers side headlight and they should have told me before agreeing to take the car 'as is'. Now the bumper is barely hanging on and I should not have to have anyone else repair this at a cost to me as I was never told what CT did to the car. CT took advantage of a woman with no knowledge of cars and basically put a 'band aid' on a problem that should have been fixed being a pre-certified car and - on top of that - never divulging the problem with the bumper before I took it off the lot after they GLUED the bumper on! You would think that someone that leased and purchased several vehicles from them would treat their repeat customers with some respect and tell them UPFRONT that their is damage on the car that they DO NOT want to fix. "AS IS" implies that you know there is something wrong and that you CHOSE to accept the vehicle in said condition. That was not the case here. Next step is the Attorney General's Office and, if need be, small claims court. read more

Worst car buying experience ever. First of all the cars on Camelback Toyota website never are available on the lot. I purchased a Hyundai Santa Fe with a 1 year warranty on Memorial Day weekend, It took them 8 days to call me and tell me it didn't pass inspection. I went in again and test drove a car only to find out later it already had been sold. I purchased a Ford Explorer only to find out about 5 days later the motor was bad. At that point I demanded my money back. I have no problem with their service department but my experience with used car sales was horrible. read more

Overall my car purchase was fine, except I got highly pressured into purchasing add ons for my car I did not want, as well as something that got added on to my car they said was required, but I don't believe that, and they did not provide a cancellation form for it like they said they would. They also pressured me into buying the vehicle with all 4 wheels scratched, and multiple chips in the windshield, and then said they don't do/cover cosmetic items, so now I'll have to pay for those on my own, as I take pride in my vehicles and want them looking good at all times. Would I get my car serviced with them? Sure. Will I buy another car from the sales team again? Definitely not. Sales and Finance were both professional, however their sales tactics were very high pressure, and my multiple requests to consider repairing the cosmetic issues that were on the car when I bought it were refused, and I was again told not covered. Really poor experience. I wanted to take my trade in and go somewhere, as there's a provision in Arizona law that says I can, but nobody at the dealer made me aware of that. I only found out AFTER I signed my contract. read more

The staff & sales people are great.Dwight Moore sales is awesome,as well as Gary the finance guy & Tony in parts retail read more

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Bought two cars here. First one they screwed me on price. Second one I got no type of deal, just sticker price (on the second car from them in 4 months). Third car I went to buy, I spoke with the GM/owner who told me I was an "asshole" and no there is no dealer around that could make that deal I was asking even when I had the deal in my hand from another Toyota dealer. When the owner or GM are that rude to customers and using that language, I highly suggest a different dealership. His apology was "i will work on a deal to make up for it"...... he then proceeded to leave for the day and stick me with his other employees. there ended up being zero deal or discount. just a cheaper price because it was a cheaper car. This place sucks. Will never be coming back Highly suggest moving to a pat hickey dealership read more

I've been purchasing cars for 20 years and this was one of the worst experiences. I called one afternoon and spoke with someone(who turned out to be a sales manager) about what I was looking for and interested in. He assured me they had something to fit my needs and so I made an appt to look and test drive. I arrive and am set up with a female salesperson. Which is fine, but she gave very vague answers to my questions and did not seem to know a lot about any aspect of the vehicle or the purchasing process. The first vehicle was nothing like what I'd discussed over the phone. So I had to go through the process again and finally found a trim and options I was happy with, the car drove great, etc. Then they told me to have a seat at one of the many tables on a big sales floor that looked like a cafeteria. The salesperson implied the 2020s would be on sale because the 2021 models will be arriving soon. So they gave me a written cost. Which was about 10,000 more that everything I'd learned online through research. Salesperson says she doesn't know anything about the numbers or the cost, gets sales manager, and within 2 minutes they come up with new numbers about 10,000 less. However after that experience I would not ever purchase there. If they could take that much off the price in 2 minutes, I feel bad for people who do not know any better. Research prices beforehand for sure! read more

If you want a pleasant and hassle free buying experience I highly recommend visiting this dealership and asking for Logan. He cut out all the BS and got straight to real numbers. I had a number in mind that I wanted to spend on a car and they were able to make that happen. Logan was not pushy at all. Really all he didn't was listen. This was by far these best purchasing experience I've ever had. read more

I would most definitely not recommend coming here if you are looking for a new vehicle. Half the people here don't know what they're talking about. You can walk in with a certain number and make that more then clear but they will still hit $15,000 over your budget. And then they will try to corner you & are extremely pushy. Feeling like you're being attacked by a predator ... Don't bother wasting your time or energy with this dealership. It's absolute trash. read more

I purchased from this dealership 3years ago and had a good experience which is why I went back this time when I needed a new car. WORST DECISION EVER! It must be a different team or different management because this experience was THE WORST. They made promises they didn't keep, they were pushy and didn't seem to care about me as a customer after I signed the papers. I called and left messages with different people and never got a call back. I had to contact the GM in order to get a response from someone. Eli is a joke of a "sales manager". He made promises he couldn't keep. I went back to finance and got a totally different offer. Nobody was on the same page. They made an already stressful situation worse with their inconsistencies and false promises. I will never go back here to do business with them again. read more

From start to finish I have had a great experience at Camelback Toyota. The associates are attentive to COVID19 precautions, maintaining social distance and wearing masks. I was originally going to have my 2015 Corolla serviced when Steven Douglas from the sales department suggested I upgrade to a newer model. He was courteous and reasonable while assisting me and paid special attention to my concerns. He even made sure that I was taken care of for window tint and a minor cosmetic concern I had about my new vehicle. Chris from finance was wonderful, making my spouse and I laugh during the entire process. He has kept in contact about finalizing my loan and overall has been great help. Fast forward to my service appointment...Katreina was extremely helpful getting my car in and securing a rental while they keep my vehicle over the weekend. There was a male associate who helped finalize the rental, but I did not catch his name! He was also personable and deserves a shoutout. Getting a new vehicle and/or servicing a vehicle are some of my least favorite activities but Camelback Toyota has got it figured out. Thank you for all of your help! read more