This review is for new sales only. Do not ever make an inquiry online. I have had a phone call every day for the last 2 1/2 weeks and have requested to not be called over and over and over again and it's still continues to happen. It is borderline harassment and if it continues, I suggest people call the Better Business Bureau and report this harassment. read more

I found this dealer online through cars.com however, I needed a specific car Lexus NC that I was looking all over the places. I put my information and immediately start getting text phone calls as well. I had a sales person reached out to me and asked me to fill up the application so they can proceed with the finance and check . Therefore, he reached out to me with a specific interest rate then I said OK let's do it. After that, he said. Oh sorry we didn't run your credit before. I was like what about the application that I did online? Is this not a credit check? So start ignoring my messages and not replying for a simple questions. never return my calls. Also, never explain why never apologies for the inconvenience. So I figure out it's not a good place to shop even with what they offered me before. We will shop elsewhere. read more

I have had such a positive experience with this dealership, specifically with my salesman, Erwin Artega. He has been responsive, transparent, and kind throughout the process, and Camelback has gone above and beyond in my estimation with the used car I bought here. Not only was the price fair, but they also replaced all 4 tires, the suspension and are fixing the brake actuator on this 2009 Prius so that it is like new! Very pleased and I will return! read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

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I went in looking for a car and found a DEAL ! The whole experience was professional, courteous and ABOVE AND BEYOND ! From our salesman Ahmed, (who was so patient with me) all the way to their finance guy John.....this whole experience is something I will never forget. I would recommend Camelback Toyota to anyone looking for a car/truck or SUV ! I walked in looking for a car and left with a beautiful new car ! Thank you so much !!!! read more

Mary V - thank you for your response however the company is owned by Berkshire Hathaway so I assume you are simply AI. I did try to contact Katrina when we were in the middle of trying to resolve this matter. It took her 2 weeks to respond and then had no suggestions for resolution. In fact the dealership never even offered to repay the $3000 they charged to simply figure out what happened. In fact, Camelback Toyota employees have been nothing but rude and unhelpful. We have received no response from them or from their attorneys. read more

I purchased a used car on 1-12-26. On 2-4-26, the check engine light went on. I had it checked: Catalytic Converter I called the dealership ASAP. Got a 'full vmail' message for the Sales Rep. After more calls that were hung up on, I spoke to someone who identified as the Sales Rep's Manager, who assured me he'd get back to me ASAP. After 3 hrs, I called again, and was transferred twice to someone who told me that he helped me the day of my purchase (even carried my bag back to the waiting area for me), and that I purchased a used vehicle ( which I was told passed a thorough inspection) and that EVEN THOUGH I purchased a $1200 warranty, this item was not covered. He kept saying that the dealership provided new tires for me, like that made a difference. I never requested new tires, only that the tear in the leather could be repaired (which fell on empty ears). Before I left with the car. I was told (and have a male witness), that the car passed all inspections, and had no issues! My final phone call with the man who 'carried my bags' ended with him telling me that I had no recourse. The sales rep finally called me back in the evening. I asked where my Plates, Title, and Registration were. He argued that he gave me my plates and I told him he did not. If you are a single woman looking to purchase a reliable used car, this is not the dealership for you. read more

Bought a car at a horrible price then it wasn't even ready it was missing parts and extremely dirty, said it would take like 2 days, a whole week later we come back and the car is still dirty with stains everywhere, didn't even notice the first time but the rims are all scratched up, front lip thing is missing, paint is all scratched and faded, dent in the hood. Chip in the windshield And then they pay us $800 to just take the car. As they stated "we're paying you to take the car from us" bumper looks like it's spray painted, spoiler looks like it was colored with a sharpie. They wanted to keep the car another 3-4 hours to detail it after waiting 6 hours today to see if we could swap cars, turns out we couldn't after they said we could but anyways after waiting for 6 hours they never detailed the car, we just took the 800 and left, horrible experience read more

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Still the worst. dealership. They will try to scam you and if they can't and you already know the deal like me. They get mad bc you know your way around all the excessive charges you didn't need he got sooo mad and started being rude. I cannot believe you guys are even open still. 0/10 Ignore their calls bc they'll call and call claiming they'll fix your issue or have a deal and it's not true. Trust me ! read more

If I could give zero stars, I would. We purchased a used vehicle from Camelback Toyota and understood the interior was dirty, but it was obvious the vehicle had never been cleaned when Camelback originally purchased it. As part of the deal, we were told they would detail it at a later date. The follow-through was unacceptable. We were being ignored when we tried to get it scheduled, and when we finally arrived for the appointment, the detailing department said we weren't on the schedule despite Quentin and Paloma confirming they had scheduled it for us. The front counter tried calling them to come speak with us, but neither(Quentin or Paloma)came out. To make it worse, a manager was supposed to call us to follow up and never did. Overall, the communication, coordination, and customer service were below average and very disappointing after purchasing a vehicle here. read more

I purchased a GMC truck from Camelback Toyota that had a window sticker stating it was equipped with power running boards. I relied on that sticker at the time of purchase. After getting the truck home, I discovered the power steps were not installed. When I raised the issue, the salesperson's response was essentially that I had driven the truck. The General Manager then told me the power steps had been removed prior to the sale -- something that was never disclosed -- and again pointed out that I drove the truck. Advertising a vehicle with equipment it does not have, without disclosure, is not acceptable. All I asked for was to be made whole based on what was represented on their own sticker. Instead, I was accused of trying to renegotiate after the sale. When I mentioned that misrepresentation is taken seriously by the state, the General Manager told me to "go ahead and turn us in," stating it would be too much work for me to pursue. That response speaks volumes. I've owned and operated a business in the Valley for nearly 50 years. Mistakes happen -- how you handle them matters. This was a chance to do the right thing, and Camelback Toyota chose not to. Buyers: check every detail carefully, because what's on the sticker may not be what you get. read more

I truly cannot say enough good things about my experience at Camelback Toyota. I just turned 18, have no co-signer, and very little/no credit history, which makes me a difficult approval as a first-time buyer. I'm currently in school and working, and after being denied by other banks, I wasn't expecting this process to work out. Despite that, the team at Camelback Toyota stayed patient, supportive, and committed to helping me, and the entire experience was handled with care and professionalism. Michael Gagne was absolutely incredible. He didn't just help me with financing. He gave me real, life-changing advice. He took the time to explain what I could do with my car, how to start building strong credit, and even what type of credit card would be best for me at this stage in my life when I asked about that. He was honest, supportive, and always had my best interest at heart. Michael even told me not to give the bank more money than I had to, which meant so much to me as a young buyer just starting out. He told me he would get me approved, and he kept his word. On top of that, he joked with us, kept things light, and made the financial side feel far less intimidating. I am beyond grateful for him and everything he did for me. Trevor Calabrese was truly exceptional. From day one, he connected with me, showed genuine empathy, and treated me with so much respect. Even when I had to reschedule, he never gave up on me or made me feel like a burden. He stayed consistent with communication, worked really hard to get me the best possible deals, and always kept things honest and realistic without ever getting my hopes up unnecessarily and then he made it happen. Trevor truly took care of me throughout the entire process, and I can confidently say he went above and beyond. I 1000% recommend him. He made this experience unforgettable, and I couldn't have asked for a better salesperson or a better first-time car buying experience. BJ (I unfortunately don't remember his last name) was also amazing. He was incredibly kind, welcoming, and personable, and he made me feel comfortable right away. He took the time to show me the car in detail, answered my questions, and went along for the test drive, making sure I felt confident and safe. When Trevor was busy helping another client, BJ stepped in seamlessly without hesitation and made sure I was still fully taken care of. Even though I got to know him more toward the end of the process, he left a strong impression and truly contributed to making this experience smooth, positive, and enjoyable. I honestly feel so lucky to have worked with this team. They treated me like a person, not just a sale, and that meant everything to me. These are genuinely good people who care about their customers, and I highly recommend Camelback Toyota! (especially Michael, Trevor, and BJ.) read more

I do not recommend this dealership! The customer service is really bad. I wish I would have gone to a smaller dealership where it is more personal. When I bought the car I talked to 5 different people. Then right after I got the car it started making noise. However, I could not bring it in right away, because I was recovering from a concussion and was barely getting through a work day. Now, I am trying to get an extended warranty and have talked to 3 different people and they say so and so will call you back and I get no call back. I would suggest going somewhere else. read more

I'd say just from dealing over email and text Camelback Toyota is the worst in Phoenix. They are one of the highest chargers of dealer markups (ADM) on their website and one of the shadiest of all dealerships in the Phoenix Metropolitan area in tactics. (Check Reddit for horror stories or of any of the Berkshire Hathaway dealers in Phoenix. Def go to a Penske or Avondale Toyota dealer over them) They've also mastered the art of playing email ping pong between multiple salespeople avoiding final pricing and trying to get me into the dealership to "strike a deal." If you love a dealer that doesn't answer questions and tries to get you in to upsell you Camelback Toyota is the place for you! Total waste of time. Edit: manager replied to me stating that the add ons are meant to extend the life of the vehicle... Check out Chevydealer on YouTube to see his breakdowns and thoughts on ADMs. (additional dealer markups) Pretty sad most valley Toyota dealers are participating in these shady business practices and double check your invoices for FIO and DIO. (Factory installed options and dealer installed options) See photo below as Toyota installed $600 in options and Camelback Toyota chose to add $6000 and will make it hard to remove them saying they're already installed. read more

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I personally think carrying a debit card implies more risk than a credit card... So, yeah, not nice. read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

Camel back Toyota WILL add more to your loan without your knowledge in the finance department when your signing everything! Call and cancel all gap and added warranties! Ask for the added warranties page of your contract.or call 1807474400 to cancel them yourself. They add these without telling you about it! Just went in yesterday to cancel all mine it took 6k off my loan read more

Predatory, Dishonest, and Absolutely Shameful - Stay Far Away This dealership is the embodiment of everything wrong with the auto industry. I was taken full advantage of with what I thought was a fair trade-in deal and reasonable down payment for me (a novice)-- only to walk out tied to one of the most outrageous and exploitative lease agreements I've ever seen or heard of. Despite putting thousands down and trading in a fully functional vehicle, I was shackled with a sky-high monthly payment that makes no logical or financial sense. After years of paying a ridiculous amount each month, I'll still be left with a massive bill if I want to keep the car. And if I don't? They'll squeeze even more out of me with hidden fees and penalties. The way they package their numbers is deceptive at best and deliberately misleading at worst. There's no transparency, no integrity, and certainly no sense of fairness. This isn't a dealership -- it's a financial trap dressed up with fake smiles and fine print. What they're doing isn't just unethical -- it's borderline criminal. I regret ever stepping foot on their lot. Save yourself the heartache, the financial burden, and the betrayal. Do. Not. Lease. From. Here. You've been warned. read more

I wouldn't recommend this place even to my enemies , mechanics aren't held accountable for their bad work and managers are worse

If I could give Alexis 10 stars, I would. From the moment I walked into Camelback Toyota, Alexis redefined what it means to deliver world-class customer service. I wasn't just buying a 2025 Toyota Camry XSE, I was stepping into an experience that felt like luxury, kindness, and professionalism all wrapped into one phenomenal human being. Alexis greeted me with the warmest smile, listened to what I wanted (and what I didn't even realize I needed), and somehow made every step of the process feel effortless. She's knowledgeable, patient, passionate, and genuinely cares about her customers. Not once did I feel pressured, only supported and respected every mile of the way. She went above and beyond, answering every question, keeping me updated, making sure every detail was perfect, and celebrating this moment with me like a true friend would. That's not just sales, it's heart. That's Alexis. My new Camry XSE is a dream, but honestly? Alexis is the real star of the show. If you're looking for someone who makes the car buying experience feel exciting, stress-free, and full of positive energy, ask for Alexis. She's not just the best, I'd call her Camelback Toyota's secret weapon. Thank you, Alexis. You made this more than a purchase. You made it a memory. read more

Terrible from the very beginning! I made several trips to the dealership Camelback Toyota in one week! Got passed back and forth to several different sales guys. Was shown a vehicle in the showroom and brought a different model completely! I never got my second key my sales guys said he would contact me as soon as it came in he didn't know why it didn't have two keys. My vehicle had no floor mats and was not detailed when I pointed it out to my sales guy he said my floor mats were in the trunk . I told him to check and make sure . He looked and they weren't in there I showed him how dirty the inside of my vehicle was back seat had water stains and pointed out the oil fingerprints all over the grey interior on my door he said to bring it back and he would "make sure it was cleaned properly" . I came back some days later for the second detail and left with my vehicle in the same condition I told the serviceman and he said that was the best they could do! My keys were stolen and I contacted them to see about my second key (btw it's almost been a year and they still haven't given me my 2nd key ) They were SO RUDE and disrespectful especially the sale manager "Brandon" and other management "Brian" absolutely disgusting and useless they're customer service is the WORST !! I will not be doing business with them ever again nor will I refer them to anyone else!!! "Brandon" said "let's just be honest the only reason you want this key now is because you lost your key" Straight BS I wouldn't even be contacting them if I had been given my 2nd key how I was supposed to be given in the first place. I was ignored passed off to so many people and got different answers from each one !!! read more

I've had an unfortunate incident with the service department yesterday, March 31, 2026, that I'd like to warn you about. I took my vehicle in for its routine Zektec application. Today I noticed that all my change, that was on a little shelf in my vehicle, was gone! I am the only driver of my vehicle and it was in the closed garage or locked ever since that appointment. Customers expect service employees to leave their personal property alone. That was NOT the case with this dealership. Remove anything valuable from your vehicle if you use Camelback Toyota. I'm so very frustrated with this dealership. I'll never go back! read more

I placed an order online for a cv axle on Nov 24, 2025. I got a confirmation email same day. Few minutes later, got another email indicating it's out of stock and expected to arrive within 1-2 days. I checked the status after a few days, their website said it's in progress. After Thanksgiving, the status was still in progress. I emailed them on Dec 1, no response from them, another email on Dec 3, no response. Dec 4, I called them and indeed the order was arrived at their warehouse on Nov 26. But no one took ownership to inform customer the order is ready to be picked up. Next time I'll take my business elsewhere. read more

Told me there were no adds. Showed up and there were $6000 in adds. Residual % * MSRP did not equal their end of lease payoff. They were off by $2000. They couldn't explain it. Do not go into this dealership. Total act of futility. Use a local broker to find a Grand Highlander. read more

I do not recommend using this dealership for car servicing. They charged me over $500 to click back in place a clip that came loose on an airbag sensor. And wait for it, 3 % service fee on using their Toyota store card just for good measure. they did start at close to $800, but said we would give me 20% discount because I had a coupon (to clip something back in place) stay away you and your bank balance, will benefit no end. very disappointing and outrageous fees and charges read more

Thank you so much to Ahmed and his manager BJ for treating us so well and helping us get my dream truck read more

Camelback Toyota - My new baby - Car Dealers Near Me - Phoenix, Arizona

Unfortunately my experience with Camelback Toyota was bad Let me first say that dealing with my initially sales man Anthony was a pleasure. He was quite responsive and extremely helpful. I ran into a problem with his supervisor in negotiating the purchase of a rav4 xle. The car was in route to the dealership I was told I could not hold it with a deposit, but I and the sales manager agreed I could buy the car for 30 k plus my trade. They would call me when the car was in route so I could complete the transaction. They called when the car arrived but didn't honor the verbal agreement even though I came into the dealership immediately after I was call called. After finally purchasing the vehicle for 1100 more than agreed, I complained to the supervisors manager . After arguing vehemently that the bait and switch was unethical the sales manager (Luis) attempted to make things right by offering me an after sales amt of 500 dollars along with weather Tex mats thrown in by the initial supervisor ( the person that did not honor our verbal agreement. Although they tried to make it right I felt strongly they should have simply honored their initial verbal commitment. I should not have to get angry and have to claw back an agreement that was understood by all parties. read more

Don't buy a car here! I had a specific car in mind that would have been perfect for my budget and was downright adorable. I told the salesman multiple times that I wasn't interested in anything else, but he kept pressuring me to find something else and getting frustrated when I didn't like something. He kept continually trying to get me into something that was completely out of my budget. I finally walked out. I went across the street, asked them to show me two cars that were within my budget. I was test driving the car I bought within 15 min and I LOVED it. The salesperson wasn't pushy. The entire staff worked to genuinely make the finance worked. Never forget that you are just a number at Camelback. read more

This is a big dealership with a lot of new and used cars to select from. When you first show up there is the typical car salesman frenzy to get your business but I set up an appointment online so I was able to by pass all of the nonesense. The car buying experience went pretty well. The negotiation didn't take long and they didn't play the good cop, bad cop routine. They change us a really good price for our trade in and didn't push us to purchase all of the extras. I would recommend this dealership and will be back in the future read more

Camelback Toyota - 2024 Sequoia - Car Dealers Near Me - Phoenix, Arizona

Updated-02/23/205 - The had my truck for 48 hours and the issue has not been resolved but the shop tech was nice enough to tell me they are not going to do any additional work to resolve the issue. I emailed kcoscarelli@camelbacktoyota.com. 5 days ago but there is no response. I was really hoping for a good experience, but I'm beyond disappointed. Levi was nice, and Chris assured me that the used Tundra I bought was in good shape, with only a few minor issues they promised to fix. Yet here I am, over two weeks later, having wasted 16 hours dropping off the truck, and the problem is still unresolved. To make things even worse, now the brakes are squealing when I stop. Instead of taking responsibility, everyone just keeps passing me off to someone else. They make you feel valued and taken care of--until they get your money. After that, you're on your own. Over two weeks and $40,000 later, I'm still waiting just to hear about scheduling to have the issue diagnosed. At this point, I cannot in good faith recommend anyone purchase a used vehicle here. This experience has been nothing but frustrating, exhausting, and a complete letdown. read more

It was definitely a horrible experience. I went in on March 27 me and my husband, and we sat down with a sales rep. His name was.Hasham And his colleague was Naya. She is all over social media advertising vehicles, but however, they are a scam. There's a Shystie they're sketchy. They're all about money and commission they're not all about the people they're all about helping you. They lied to me. They manipulated the situation that I was in me and my husband needing a vehicle just moving back to Arizona had four kids. I came in there at 9:00 PM didn't get out of there till midnight however I sit down with this man and told him my financial budget. What I was looking for the size of the vehicle I needed for my family and me being scammed out of vehicles in the past of car lot scoring me over. I'm thinking you know Toyota would be a good place to come to. It's a big company. Let's try it. I didn't even think I was gonna get approved to be honest however I know my credit is challenging. It's not the best but if I got approved for $30,000 loan, why is it that this man put me in a Toyota Corolla? The smallest car is on the market a 2026 Toyota Corolla LE told me it had all these features told me that it was fully loaded. It only has CarPlay. It has nothing else. The car is not auto automatic start. It is not have push start. It doesn't have a sunroof. It doesn't have anything very boring very plain. Now, however, I feel like he manipulated and lied and we asked him if he could keep us in the payments between 400 and 500 well however he was so desperate and making his cell in this commission he literally told us. Yes he can keep us around that he takes my $3000 down payment and he turned around and the next day we had to come back in then he states that once we sit down with Julian the finance manager, which is they're all together they're all in cahoots. I look at the numbers. The numbers are higher than what we were told me and My Husband so we're looking at you like no we can't do that. You know like 510 550 like we were told that we were gonna stay at like $500 you know because we were thinking about insurance and trying to include insurance on top of that long story short they screwed us over and now I'm stuck in a alone so I asked them you know can I trade out the car? I don't like the car it's too small for my family. I need a bigger vehicle like I can't do this like there's not enough seatbelts for my children. It's unsafe I went into the office and the salesman guy said that he can help see what he could do whatever I got there. He's promised me he's begging me and promising me that he'll get me into a bigger car six months to 11 months. I'm not understanding why I'm not able to just switch out the car you know why they couldn't accommodate me as being a customer that just put $30,000 that you guys pockets and you couldn't get me into a Camry with those type of payments 605 is what my payments came out to be. They added on warranties that I didn't even know I wasn't aware of. They had me sign on my phone. I was rushed into signing. I was rushed into the process I didn't even have time to read over everything or he didn't explain everything. The bank had to tell me that they added on $4000 worth of warranties. I didn't even know that I never got the paperwork in person. He told me he will mail it to me. I never got it. He emailed it. I couldn't access it because it was encrypted. You know I'm just now able able to access my documents as of yesterday and I've had a car for three weeks now and they're still not willing to help me in any kind of way so now I'm getting legal action involved, but this is the experience that I had and it's a horrible experience is terrible. I'm a mother that don't have a lot of money and I took my hard-working money and put it down on at this car lot and put money into the pocket account screwed over so I advised people do not go to them and like I said it could've been a race factor as well but again my experience has been terrible read more

Ok gave the service department a chance after sales department let me down. Went for my trucks 1st oil change that was included with my service contract. My service advisor tried to sell me additives for oil and fuel on a brand new truck. I told him no. Then I called 2 other Toyota service center and was told no I didn't need anything like that on a brand new truck. He wanted me to pay 80.00 for something I didnt need. Not impressed and will not go back. Also left message for service manager to call me i have not received a call back. After trying to scam me in sales and now service I do not recommend Camelback Toyota. read more

All I can say is WOW!! With hundreds of transactions at various big and small businesses, this is by far the worst and most unethical experience I have ever experienced. I have never been treated so poorly by another individual in my entire life until I met Shane. He promised the world but what he delivered in reality was lies, deception, and immorality on an epic level. We will never step foot in this dealership again as a result of our 3 week debacle with him. We called to speak with the general manager several times and were told "they are unavailable," "I don't have the ability to transfer you to their phone or for you to be able to leave a message," and when we finally drove an hour down there we were told, "it isn't possible for you to speak with them, they are busy." My advice, pick a different dealership. read more

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This review is specifically for Nemo who works in the service department. I give him 5/5 stars for information he provided, great communication, and the great customer service he displayed. I appreciate how he was very attentive to any concerns I had and was flexible to accommodate some scheduling conflicts I have. Very blessed to have him as my service agent ! read more

Scheduled online for a oil change and tire rotation. I showed up and got a different representative than was assigned to me. Immediately, attempted to up sale me on a service package I didn't want. My service was completed and had to chase my keys down to pay. Was informed there was a 3 percent credit card processing fee. No signs indicated this in the service area, the wait area, nor online when I scheduled. I understand having it but it should be disclosed before I pay. read more

I went in to get an oil change on my truck there and they decided that means they can have their sales department hound me into buying a new car. Tf is wrong with these people using my phone number from the service department to harass me. I have a 2024 Toyota I'm having serviced. Who's trading in a 2024 for a new car in this economy? The sales person said his name was Muhammad and when I asked for his supervisor he refused to put them on. What kind of business yall running? read more

do not buy a vehicle here unless you want to get harassed for the rest of your life by their sales people and managers. You can buy the newest model car and they will constantly harass and call you about buying a new vehicle or trading it in for their commission. It is legitimately insane. I would understand if they were at least respectful but i have told them to stop calling me a dozen times and blocked multiple numbers and they don't stop. It's disgusting. Don't even listen to them when they talk about refinancing and want you to come in to discuss it is legitimately all about harassing you to buy a car. Refinance with your loan holder / bank directly if you're interested in that. read more

They paid to have my last review wiped off of here, so an update from my last one. DO NOT BUY FROM Camelback. You'll thank me and the others that try to warn you. Drive out of your way to one of the many Toyota dealers in the valley. You buy here, the team of scam caller they got that say they're salesmen will call you between 8am-8pm. Sometimes everyday, every other day, could be multiple times in a day. So much so I'm rewriting this review they had deleted. read more

I used to LOVE Camelback Toyota and have purchased several vehicles here. Now, the service dept. wasted my time and customer service is no longer a part of Camelback Toyota. Very displeased & disappointed. I have left messages for the manager Robbie to return my call and nothing a week later. read more

Thank you so much to Alexis and Mike for helping me purchase my new car. I went through a terrible accident followed by poor service/ help from autonation. Came here and not only did I get my new car I got the best experience ever. Neither of them stirred me wrong , both helped me in every way possible. Everything I asked for they provided for me. They went beyond meeting my needs and made me feel comfortable! I look forward to my next car through them along with the rest of my family. read more

Subject: Misleading, Unethical, and Disrespectful Conduct at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unprofessional, unethical, and culturally disrespectful treatment my wife and I received at Camelback Toyota's used car sales department, specifically involving your finance manager named Chris Quitana. From the start, I made it clear that my credit union (Mountain America) does not finance vehicles with over 250,000 miles, and the vehicle in question had 174,000 miles (2011 Toyota 4Runner $16,980 black in color). Despite this, Chris Quitana proceeded to run my credit and submit multiple applications to various banks without fully explaining the consequences, resulting in multiple hard inquiries that negatively impacted my credit. Despite me using a vehicle to trade in, I was then pressured to provide more money down and offered high-interest loans, despite my efforts to use my own financing. The entire process felt focused on dealer profit -- not transparency, honesty, or customer service. In addition to the misleading financing, Chris Quitana attempted to pressure my wife into co-signing legal documents before she had even seen the vehicle. She specifically requested to inspect the car first -- a basic and responsible request -- yet this was ignored. Attempting to have someone sign binding documents without viewing the vehicle is deeply unethical and shows a complete disregard for informed decision-making. Most concerning was the manager's inappropriate physical behavior, as he repeatedly touched my wife's hands and arms during conversation. This is entirely unacceptable, especially in African, Asian, Muslim, and many other cultures, where such physical contact in a formal setting is considered disrespectful. It made us both extremely uncomfortable and showed a serious lack of professionalism and cultural awareness. To add to the list of unethical conduct, the dealership considered taking my vehicle as a trade-in, but Chris Quitana falsely claimed it had emissions issues -- an accusation that had no basis and appeared to be a deliberate tactic to undervalue my car. I have had no such issues with the vehicle, and this false statement felt like an attempt to manipulate me into a poor trade-in deal. As an African American customer, I must also emphasize that my experience aligns with nationally documented patterns of discriminatory auto lending and sales practices. Studies by the Consumer Financial Protection Bureau, the National Fair Housing Alliance, and other oversight bodies have consistently shown that minority buyers are often steered into higher interest loans and treated unfairly, regardless of creditworthiness. My experience at Camelback Toyota is sadly consistent with these findings. This pattern of dishonesty, pressure tactics, cultural insensitivity, and discriminatory behavior is unacceptable. I will not return, and I am in the process of filing formal complaints with the Consumer Financial Protection Bureau, the Better Business Bureau, and the Arizona Attorney General's Office. I strongly advise other consumers -- especially those seeking ethical, culturally respectful service -- to proceed with caution when dealing with this dealership. Cordially, Derrick R. read more

Worked with Vonn to try and make a deal happen and while it just didn't work out due to outside factors I would definitely come back to him specifically. Thanks for the time and effort. read more