Noah was awesome! I drove from Las vegas on Christmas Eve. He wanted to make sure I was super happy with my purchase. I bought the four Runner TDR absolutely love this car and appreciate the professional professionalism of him and his team members. I'm wishing them a very happy New Year's. Highly recommend just ask for Noah. read more

Camelback Toyota - My new Toyota 4Runner - Car Dealers Near Me - Phoenix, Arizona

I do not recommend using this dealership for car servicing. They try to upscale you fir everything during your sales appointment. They used to wash your car with your service. They also started to charge you a 3% service fee if you do not pay by debit card. This adds up. I own a business and credit card processing fees are the cost of doing business. Plus, the company can write off those fees when they file taxes. Being pushed to be uphold and then the service fee does not make you feel like a valued customer. The service advisors are nice but even they comment that the service fee is ridiculous. You are not told about the service fee until you go to pay. read more

I arranged for my mother to buy a car from Camelback Toyota and it honestly was an easy experience with fantastic customer service. Ryan the Manager worked with me on the price and was very fair. Quinton worked on the sale and setting up the car for my elderly mom and was so incredibly helpful and kind and communicative. And Ralph arranged for the payment/paperwork and also was so very sweet and helpful and made the process so smooth. I would 100% recommend Camelback Toyota to any friends/family and if I ever buy a new car, I'd probably drive from CA to AZ to get it if it meant working with Quinton and Ralph again. read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

Toyota is a crap company that just stole a payment from my phone via text message that I never approved right after I made a double payment.I would never do business with toyota ever again.And I would be very wary about trusting toyota, if I were you Update : Mary, i spent 2 hours on phone with toyota financial trying to clear up the mistake, i got nowhere, at firt the cust service rep said there was nothing i could do and i would have to tel my bank the money was stolen , when I didnt accept that answer i was hung up on . The one star is because every single avenue i have taken lacks customer service or care whatsoever. I was fooled into believeing that toyota is a business that cares about its customers, you are not in any diffrent than others . Toyotas resolutions envolve me actually doing work for them or them putting my money at risk of theft. These resolutions arnt customer oriented whatsoever. Your logo should be " toyota great service untill after you sign the contract" . read more

Thank You Jose T. For always helping me out with my car oil and tires before my road trip. Great service as always,Happy 4th.

A couple weeks ago, we tried to lease a 2025 Toyota Tacoma for my daughter and son-in-law, handling everything over the phone and internet since we're in California. My son-in-law reached out to Omar at Camelback Toyota, and after talking things over, we asked if they could deliver the car in case getting there was tricky because of the kids' school and work. Omar checked with someone and came back saying delivery wouldn't be a problem, especially since I was financing the car under my name. Omar gave us a great deal, and Denita from financing was awesome. I spent a couple days looking everything over before finally closing the deal late Sunday. The timing was important--school started the next day and the kids really needed that car. We finished the financing around 4pm, but then the dealership told the kids they'd need to come pick it up--which we hadn't agreed to. At 6pm, with the dealership closing at 7pm, I called Omar and let him know we needed the car that night since the paperwork was done three hours earlier. He said he was busy and couldn't deliver it until the next day. I called Denita to see if she could get the manager involved. She said the showroom was packed, but someone should be able to help us before closing. Pretty soon, Ralph Walters, the Internet Director, called back. He was condescending and just made excuses, blaming Omar (since he came from another dealership) and lied, saying they couldn't deliver cars because of liability issues. That's strange, because other places like Toyota of Avondale advertise guaranteed home delivery! Ralph only offered to send an Uber for the kids to pick up the car the next day, but that wasn't helpful. He didn't do much else except suggest maybe firing Omar if he couldn't get with the program. Finally, he said he'd cancel the deal (which I was fine with) and would call me Monday at noon. The next day, I didn't even want to deal with them anymore, so I emailed Denita to cancel the deal and thanked her for being honest and helpful--she was the only one who seemed trustworthy there. Omar tried to reach out to my son-in-law to say the car was ready. Apparently, this dealership also needs a lesson in communication because they failed to tell Omar that the deal was off. Honestly, it wasn't his fault; the sales team failed him. In the end, we got a better deal from Kim at Surprise Toyota--no hassle, no drama. Looking back, we definitely dodged a bullet. If you're reading this, do yourself a favor and stay far away from Camelback Toyota. It's hands down one of the worst dealerships I've ever dealt with! read more

BEWARE OF TYRANT SALESMAN OMAR. PROCEED WITH CAUTION. Upon arriving, we were greeted by Alex -- a man who apparently skipped every chapter of Sales 101. Instead of asking the normal human questions like "What are you looking for?" or "Have you driven the vehicle yet?" he went straight to the financial interrogation: "Cash or finance?" "Any trade?" "What's your credit?" Relax, Warren Buffett. We haven't even seen the car. Before we could recover from that, Alex gets a call from Omar -- another salesman -- announcing that he had "made contact first" and therefore we were "his" customers. Mind you, Omar had been lurking from afar like a mall security camera, creepily tracking our movements. He then storms over and demands, "Why didn't you come find me??" Sir... we are adults. You are not our mother. We don't check in. Now let's talk about Omar. Omar is, without exaggeration, one of the most aggressively unprofessional salespeople I have ever encountered. The rage behind his eyes alone is enough to make FaceTiming him feel unsafe. I am fully convinced this man is not coachable. There's no seminar, no motivational quote, no corporate handbook in the world that fixes this level of temperament. Andy Elliot cannot even begin to fix this. When I explained that Camelback Toyota's prices were higher than West Valley dealers, his immediate response was, "Then why are we number one in sales." Ah yes -- the international sign of a true professional. A competent response would've been: "I'm glad you're here -- let's see what we can do." Instead, we got ego, attitude, and insecurity on wheels. Then came the gossip. While we compared vehicles from another dealership, Omar began trash-talking the competition like a high school kid. Apparently Camelback Toyota's business strategy includes playground energy. When we finally declined to do business, Omar slammed the car door, let out a groan like a toddler who lost his juice box, and stomped away. Very tough guy. At this point, I'm considering a Better Business Bureau complaint simply out of principle. The dealership clearly employs untrained, uncoached, and unchecked sales staff. And yes -- I've seen management's responses to reviews. The usual "we'll coach this employee" script. Save it. You can't coach this. You either know it exists and tolerate it, or you're willfully blind. Either way, the problem is systemic. If you value professionalism, emotional stability, and not being barked at by a grown man having a public meltdown, I'd recommend taking your business literally anywhere else. Camelback Toyota: where the cars may run, but the employees will make you run faster. read more

I've been visiting the entire Team from sales to service for quite some time now. And nothing has made me prouder then today to share their willingness to commit their overall responsibility to taking care of their customers. On this particular service visit both Jimmy and Lane went above and beyond resolving an issue that I never would have guessed or imagined the manner in which? It truly brought tears to my eyes. Because of an oversight they refunded the entire amount of my service preformed! I'd always known that this organization was truly special, thank you Team Camelback Toyota. God is great, and I'll continue to give all my business to Camelback Toyota! read more

I can see why the reviews are so low here. I had a very unsatisfactory experience with the service department here recently. I had to have my daughter's Prius towed to Camelback Toyota in order to diagnose issues with the vehicle and for a battery replacement. My service advisor was a guy by the name of Chase Jim. He seemed quite clueless and didn't seem to understand basic mechanical issues very well. In addition, they tried to charge me nearly $600 (after tax and their additional fees) for the small 12V battery which was a total ripoff. After I protested, the service manager only offered a very small discount, so I simply declined the service. It appears they saw an opportunity to gouge somebody who was in a tight spot. And this was despite the fact that I had replaced the hybrid battery at a cost of $3000 at Camelback Toyota a few years earlier. Absolutely horrible treatment. read more

CONSUMER WARNING - ACTIVE LEGAL ESCALATION INVOLVING Camelback Toyota I am sharing this after a year-long experience involving safety failures, financial harm, and ongoing legal action. If you are considering doing business here, please read this carefully. I came to this dealership after my car was stolen and clearly explained I needed a safe, reliable vehicle for my nonverbal autistic son, who requires frequent visits to Phoenix Children's Hospital. Instead, I was sold a 2019 Dodge Caravan that: Was already damaged at the time of sale Was not properly inspected or prepared Became completely inoperable within days due to transmission failure I was stranded at night in 90° heat on the side of Highway 60 with my child in unsafe conditions. While the vehicle was already in their possession: The dealership continued attempting to push financing through Failed to disclose to the lender that the vehicle had broken down Ignored repeated calls from me while withholding critical information After the loan fell through: They refused to return my $2,500 down payment I was told I had no choice but to buy another vehicle My credit was run 8-15 TIMES without authorization I was left with damaged credit and no real options Under pressure, I was forced into a Volkswagen Atlas that had serious issues almost immediately, including: Roof caving in Brake safety concerns Engine rattling and internal damage Broken exterior components A mold-filled cabin air filter blowing contaminated air through the vents Despite being told a "full inspection" was completed: Major safety issues were either missed, ignored, or not disclosed Even worse: I was told to wait 45 days before using service/warranty My concerns were dismissed as "normal" I waited hours for service while being treated with disrespect Calls to management were consistently ignored An independent inspection later confirmed: Unsafe brakes Long-term mechanical issues that should have been identified prior to sale The dealership eventually admitted engine-related damage caused by long-term unresolved issues, directly contradicting their earlier claims. LEGAL CONCERNS This situation raises serious concerns involving: Deceptive business practices Failure to disclose material defects Unsafe vehicle sales Improper financing conduct Unauthorized credit inquiries This matter has been formally escalated and is being pursued through corporate and regulatory channels. REAL IMPACT This has affected my entire household: I am a single mother My son has severe special needs My mother is co-owner and caregiver We have experienced significant financial loss, safety risks, and emotional trauma as a direct result of this dealership's actions. FINAL WARNING This is not just a bad experience -- this is a pattern of unsafe and deceptive conduct. If you value your: Safety Financial stability Credit Peace of mind I strongly recommend going somewhere else Full documentation, timelines, and supporting evidence have been compiled and are being used in formal complaints and legal proceedings read more

My Toyota Camry has never run better since I started using the service department at this business. I'm so happy I found this place. Prior to coming here, my vehicle constantly stalled. The engine was simply not working right. Now it works great. Thank you!!! read more

I found this dealer online through cars.com however, I needed a specific car Lexus NC that I was looking all over the places. I put my information and immediately start getting text phone calls as well. I had a sales person reached out to me and asked me to fill up the application so they can proceed with the finance and check . Therefore, he reached out to me with a specific interest rate then I said OK let's do it. After that, he said. Oh sorry we didn't run your credit before. I was like what about the application that I did online? Is this not a credit check? So start ignoring my messages and not replying for a simple questions. never return my calls. Also, never explain why never apologies for the inconvenience. So I figure out it's not a good place to shop even with what they offered me before. We will shop elsewhere. read more

I have had such a positive experience with this dealership, specifically with my salesman, Erwin Artega. He has been responsive, transparent, and kind throughout the process, and Camelback has gone above and beyond in my estimation with the used car I bought here. Not only was the price fair, but they also replaced all 4 tires, the suspension and are fixing the brake actuator on this 2009 Prius so that it is like new! Very pleased and I will return! read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

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Trevor Calabrese was salesman who helped me buy my '23 Prius. I had a wonderful experience, and I was very impressed by his demeanor, his helpfulness, his professionalism, and his willingness to assist me. Since I didn't trade in my current car, I then had an issue of two cars to take back to Lake Havasu City, AZ. Trevor volunteered to drive one car for me for the 4 hour drive. That is excellent service! I highly recommend Trevor if you are considering buying a car at this dealership. read more

I went in looking for a car and found a DEAL ! The whole experience was professional, courteous and ABOVE AND BEYOND ! From our salesman Ahmed, (who was so patient with me) all the way to their finance guy John.....this whole experience is something I will never forget. I would recommend Camelback Toyota to anyone looking for a car/truck or SUV ! I walked in looking for a car and left with a beautiful new car ! Thank you so much !!!! read more

I have been taking my car here to be serviced since I bought it about 4 years ago. Was recently in and spent about $800 on services. Within a week or so of the service, the car was having problems. I requested that Jalen the service rep or his manager call to discuss. It's been a week and there has been no call to discuss the issue/a possible refund. I just spent $800 bucks here (and that's just this one service visit, doesn't include all the other services I've paid for in the past) and you can't even call me? Won't be coming back. I'll go to a local shop like SunDevil Auto, Scott's, or Tony's. Editing this after seeing the comment back from Toyota. The service manager should contact the customer. Not the other way around. I asked for a manager to reach out originally and no one did. It's easy to have your PR post comments on yelp. Not as easy to give good customer service consistently. read more

Terrible service they tried to scam me by giving me a higher APR than what I was already pre approved for

Excellent staff and service, helpful, knowledgeable:)))))))))))))) :))))))) :)))))))))))))))) read more

Still the worst. dealership. They will try to scam you and if they can't and you already know the deal like me. They get mad bc you know your way around all the excessive charges you didn't need he got sooo mad and started being rude. I cannot believe you guys are even open still. 0/10 Ignore their calls bc they'll call and call claiming they'll fix your issue or have a deal and it's not true. Trust me ! read more

"I would like to share my recent experience online to warn others. I was continuously harassed until I finally decided to come in and buy. Once I arrived, because of my minority status as a Hispanic, I was given the complete run-around. Wesley Evans and Caleb (the finance managers) are incredibly skilled at wasting people's time and using old-school, antique sales tactics. I was kept waiting for 4 to 6 hours with no purchase contract, only to be hit with sudden roadblocks. Please do not waste your time at this dealership; it has turned into a poor-quality, high-pressure revolving door. I have been buying vehicles here since 2010 back when the great Mo and Mohamed were there. They are both retired now, and the 'new blood' running things is not nice. They try to rip you off and do not deserve any respect in regards to proper business practices. As a local business owner myself, I know firsthand that this is wrong. Please do not lose your time and money here." read more

I'd say just from dealing over email and text Camelback Toyota is the worst in Phoenix. They are one of the highest chargers of dealer markups (ADM) on their website and one of the shadiest of all dealerships in the Phoenix Metropolitan area in tactics. (Check Reddit for horror stories or of any of the Berkshire Hathaway dealers in Phoenix. Def go to a Penske or Avondale Toyota dealer over them) They've also mastered the art of playing email ping pong between multiple salespeople avoiding final pricing and trying to get me into the dealership to "strike a deal." If you love a dealer that doesn't answer questions and tries to get you in to upsell you Camelback Toyota is the place for you! Total waste of time. Edit: manager replied to me stating that the add ons are meant to extend the life of the vehicle... Check out Chevydealer on YouTube to see his breakdowns and thoughts on ADMs. (additional dealer markups) Pretty sad most valley Toyota dealers are participating in these shady business practices and double check your invoices for FIO and DIO. (Factory installed options and dealer installed options) See photo below as Toyota installed $600 in options and Camelback Toyota chose to add $6000 and will make it hard to remove them saying they're already installed. read more

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Tried to schedule a pre-purchase inspection for a vehicle on their lot with Trevor; had an agreed upon time of 11am and when the day came, Trevor was nowhere to be found. After getting started on the inspection at the agreed upon time, like I paid the inspector to do; he was told to leave the dealership and return the keys as another customer wanted to look at the vehicle. I am now out of $300 and after explaining this to Trevor and asking if inspections are allowed, or if the vehicle is on the lot; I'm ghosted. Weird experience, me and the pre-purchase inspector agreed there's no reason to recommend this place to anybody. read more

Although I have had good experiences in the past with the service department, my latest experience was terrible and I will not return. I took my Sequoia in for service last fall because it was making a vibration noise. I was told it was due to my off road tires which was not true (and they found over $2,000 of other things to "fix"). It kept vibrating and eventually cracked my transmission. They could not fix that so I went to a transmission repair shop which installed a refurbished transmission ($5,100) and explained that my transmission cracked because of the vibration which was not due to my tires, but due to a loose rear drive shaft u joint which cost another $650 to fix. When I went back to Camelback and explained the situation and the fact that they missed the loose u-joint, the manager, Damien offered to split the cost of new repairs (replace CV boots/CV axle/Sway bar links) and take off $1,350 (even though their mistake cost me over $5,000). Although I did not think that was fair, I agreed to the service and price. After the service was completed, they only discounted the service $500 and the service manager, Damien, said he did not remember offering me the $1,350 discount. I will also be filing a complaint with the better business bureau and will not return for service at Camelback Toyota nor would I recommend anyone else either. read more

I purchased a used car on 1-12-26. On 2-4-26, the check engine light went on. I had it checked: Catalytic Converter I called the dealership ASAP. Got a 'full vmail' message for the Sales Rep. After more calls that were hung up on, I spoke to someone who identified as the Sales Rep's Manager, who assured me he'd get back to me ASAP. After 3 hrs, I called again, and was transferred twice to someone who told me that he helped me the day of my purchase (even carried my bag back to the waiting area for me), and that I purchased a used vehicle ( which I was told passed a thorough inspection) and that EVEN THOUGH I purchased a $1200 warranty, this item was not covered. He kept saying that the dealership provided new tires for me, like that made a difference. I never requested new tires, only that the tear in the leather could be repaired (which fell on empty ears). Before I left with the car. I was told (and have a male witness), that the car passed all inspections, and had no issues! My final phone call with the man who 'carried my bags' ended with him telling me that I had no recourse. The sales rep finally called me back in the evening. I asked where my Plates, Title, and Registration were. He argued that he gave me my plates and I told him he did not. If you are a single woman looking to purchase a reliable used car, this is not the dealership for you. read more

Bought a car at a horrible price then it wasn't even ready it was missing parts and extremely dirty, said it would take like 2 days, a whole week later we come back and the car is still dirty with stains everywhere, didn't even notice the first time but the rims are all scratched up, front lip thing is missing, paint is all scratched and faded, dent in the hood. Chip in the windshield And then they pay us $800 to just take the car. As they stated "we're paying you to take the car from us" bumper looks like it's spray painted, spoiler looks like it was colored with a sharpie. They wanted to keep the car another 3-4 hours to detail it after waiting 6 hours today to see if we could swap cars, turns out we couldn't after they said we could but anyways after waiting for 6 hours they never detailed the car, we just took the 800 and left, horrible experience read more

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If I could give zero stars, I would. We purchased a used vehicle from Camelback Toyota and understood the interior was dirty, but it was obvious the vehicle had never been cleaned when Camelback originally purchased it. As part of the deal, we were told they would detail it at a later date. The follow-through was unacceptable. We were being ignored when we tried to get it scheduled, and when we finally arrived for the appointment, the detailing department said we weren't on the schedule despite Quentin and Paloma confirming they had scheduled it for us. The front counter tried calling them to come speak with us, but neither(Quentin or Paloma)came out. To make it worse, a manager was supposed to call us to follow up and never did. Overall, the communication, coordination, and customer service were below average and very disappointing after purchasing a vehicle here. read more

I truly cannot say enough good things about my experience at Camelback Toyota. I just turned 18, have no co-signer, and very little/no credit history, which makes me a difficult approval as a first-time buyer. I'm currently in school and working, and after being denied by other banks, I wasn't expecting this process to work out. Despite that, the team at Camelback Toyota stayed patient, supportive, and committed to helping me, and the entire experience was handled with care and professionalism. Michael Gagne was absolutely incredible. He didn't just help me with financing. He gave me real, life-changing advice. He took the time to explain what I could do with my car, how to start building strong credit, and even what type of credit card would be best for me at this stage in my life when I asked about that. He was honest, supportive, and always had my best interest at heart. Michael even told me not to give the bank more money than I had to, which meant so much to me as a young buyer just starting out. He told me he would get me approved, and he kept his word. On top of that, he joked with us, kept things light, and made the financial side feel far less intimidating. I am beyond grateful for him and everything he did for me. Trevor Calabrese was truly exceptional. From day one, he connected with me, showed genuine empathy, and treated me with so much respect. Even when I had to reschedule, he never gave up on me or made me feel like a burden. He stayed consistent with communication, worked really hard to get me the best possible deals, and always kept things honest and realistic without ever getting my hopes up unnecessarily and then he made it happen. Trevor truly took care of me throughout the entire process, and I can confidently say he went above and beyond. I 1000% recommend him. He made this experience unforgettable, and I couldn't have asked for a better salesperson or a better first-time car buying experience. BJ (I unfortunately don't remember his last name) was also amazing. He was incredibly kind, welcoming, and personable, and he made me feel comfortable right away. He took the time to show me the car in detail, answered my questions, and went along for the test drive, making sure I felt confident and safe. When Trevor was busy helping another client, BJ stepped in seamlessly without hesitation and made sure I was still fully taken care of. Even though I got to know him more toward the end of the process, he left a strong impression and truly contributed to making this experience smooth, positive, and enjoyable. I honestly feel so lucky to have worked with this team. They treated me like a person, not just a sale, and that meant everything to me. These are genuinely good people who care about their customers, and I highly recommend Camelback Toyota! (especially Michael, Trevor, and BJ.) read more

I personally think carrying a debit card implies more risk than a credit card... So, yeah, not nice. read more

Camelback Toyota - Car Dealers Near Me - Phoenix, Arizona

I placed an order online for a cv axle on Nov 24, 2025. I got a confirmation email same day. Few minutes later, got another email indicating it's out of stock and expected to arrive within 1-2 days. I checked the status after a few days, their website said it's in progress. After Thanksgiving, the status was still in progress. I emailed them on Dec 1, no response from them, another email on Dec 3, no response. Dec 4, I called them and indeed the order was arrived at their warehouse on Nov 26. But no one took ownership to inform customer the order is ready to be picked up. Next time I'll take my business elsewhere. read more

This is a predatory dealership that uses unethical and immoral practices to try and force you into a purchase. My friend drove all the way from Tucson to come here and signed the paperwork for the car last week on April 28th. He was then told the car was not ready and would not be ready for three business days. Today, May 6th he came back to the dealership after being told the car was ready. When he arrived, they ran his credit again and gave him another hard inquiry and told him there was a problem getting the loan. My friend sat in that dealership for a total of 12 hours across both days he was there, commuted four total hours for this deal that he was told was already set in stone and good to go and was jerked around for a whole week regarding this car. After all of this, they came back and changed the deal entirely. Their entire business model is based around running your credit multiple times in order to prevent you from being able to go somewhere else in order to trap you into a deal. As someone with experience as a dealership employee, this is highly frowned upon and predatory. As this was happening, there was some women there having their own separate issue with George. Their loan also fell through and while trying to return the car he was refusing to let them, stating the deal was still valid. However, since financing fell through, it was not a finalized deal, and he was refusing to return their $4,500 down payment. When George realized they were talking to my friend, he immediately came over and got aggressive with my friend and told him he wasn't allowed to talk to them even though the women had approached my friend. When my friend tried to leave, the internet sales manager George got aggressive and even bucked up to my friend saying, "What are you going to do? Where are you going to go?" This leads me to believe he's entirely aware of this predatory practice and even encourages it. When my friend asked for his name, he refused to answer and even ran back to his office once he realized the conversation and his aggression was being recorded. I encourage you to seek out a different dealership when searching for a vehicle. read more

I purchased a GMC truck from Camelback Toyota that had a window sticker stating it was equipped with power running boards. I relied on that sticker at the time of purchase. After getting the truck home, I discovered the power steps were not installed. When I raised the issue, the salesperson's response was essentially that I had driven the truck. The General Manager then told me the power steps had been removed prior to the sale -- something that was never disclosed -- and again pointed out that I drove the truck. Advertising a vehicle with equipment it does not have, without disclosure, is not acceptable. All I asked for was to be made whole based on what was represented on their own sticker. Instead, I was accused of trying to renegotiate after the sale. When I mentioned that misrepresentation is taken seriously by the state, the General Manager told me to "go ahead and turn us in," stating it would be too much work for me to pursue. That response speaks volumes. I've owned and operated a business in the Valley for nearly 50 years. Mistakes happen -- how you handle them matters. This was a chance to do the right thing, and Camelback Toyota chose not to. Buyers: check every detail carefully, because what's on the sticker may not be what you get. read more

This review is for new sales only. Do not ever make an inquiry online. I have had a phone call every day for the last 2 1/2 weeks and have requested to not be called over and over and over again and it's still continues to happen. It is borderline harassment and if it continues, I suggest people call the Better Business Bureau and report this harassment. read more

Predatory, Dishonest, and Absolutely Shameful - Stay Far Away This dealership is the embodiment of everything wrong with the auto industry. I was taken full advantage of with what I thought was a fair trade-in deal and reasonable down payment for me (a novice)-- only to walk out tied to one of the most outrageous and exploitative lease agreements I've ever seen or heard of. Despite putting thousands down and trading in a fully functional vehicle, I was shackled with a sky-high monthly payment that makes no logical or financial sense. After years of paying a ridiculous amount each month, I'll still be left with a massive bill if I want to keep the car. And if I don't? They'll squeeze even more out of me with hidden fees and penalties. The way they package their numbers is deceptive at best and deliberately misleading at worst. There's no transparency, no integrity, and certainly no sense of fairness. This isn't a dealership -- it's a financial trap dressed up with fake smiles and fine print. What they're doing isn't just unethical -- it's borderline criminal. I regret ever stepping foot on their lot. Save yourself the heartache, the financial burden, and the betrayal. Do. Not. Lease. From. Here. You've been warned. read more

Mary V - thank you for your response however the company is owned by Berkshire Hathaway so I assume you are simply AI. I did try to contact Katrina when we were in the middle of trying to resolve this matter. It took her 2 weeks to respond and then had no suggestions for resolution. In fact the dealership never even offered to repay the $3000 they charged to simply figure out what happened. In fact, Camelback Toyota employees have been nothing but rude and unhelpful. We have received no response from them or from their attorneys. read more

If I could give Alexis 10 stars, I would. From the moment I walked into Camelback Toyota, Alexis redefined what it means to deliver world-class customer service. I wasn't just buying a 2025 Toyota Camry XSE, I was stepping into an experience that felt like luxury, kindness, and professionalism all wrapped into one phenomenal human being. Alexis greeted me with the warmest smile, listened to what I wanted (and what I didn't even realize I needed), and somehow made every step of the process feel effortless. She's knowledgeable, patient, passionate, and genuinely cares about her customers. Not once did I feel pressured, only supported and respected every mile of the way. She went above and beyond, answering every question, keeping me updated, making sure every detail was perfect, and celebrating this moment with me like a true friend would. That's not just sales, it's heart. That's Alexis. My new Camry XSE is a dream, but honestly? Alexis is the real star of the show. If you're looking for someone who makes the car buying experience feel exciting, stress-free, and full of positive energy, ask for Alexis. She's not just the best, I'd call her Camelback Toyota's secret weapon. Thank you, Alexis. You made this more than a purchase. You made it a memory. read more

Told me there were no adds. Showed up and there were $6000 in adds. Residual % * MSRP did not equal their end of lease payoff. They were off by $2000. They couldn't explain it. Do not go into this dealership. Total act of futility. Use a local broker to find a Grand Highlander. read more

I do not recommend this dealership! The customer service is really bad. I wish I would have gone to a smaller dealership where it is more personal. When I bought the car I talked to 5 different people. Then right after I got the car it started making noise. However, I could not bring it in right away, because I was recovering from a concussion and was barely getting through a work day. Now, I am trying to get an extended warranty and have talked to 3 different people and they say so and so will call you back and I get no call back. I would suggest going somewhere else. read more

I do not recommend using this dealership for car servicing. They charged me over $500 to click back in place a clip that came loose on an airbag sensor. And wait for it, 3 % service fee on using their Toyota store card just for good measure. they did start at close to $800, but said we would give me 20% discount because I had a coupon (to clip something back in place) stay away you and your bank balance, will benefit no end. very disappointing and outrageous fees and charges read more

Thank you so much to Ahmed and his manager BJ for treating us so well and helping us get my dream truck read more

Camelback Toyota - My new baby - Car Dealers Near Me - Phoenix, Arizona

This is a big dealership with a lot of new and used cars to select from. When you first show up there is the typical car salesman frenzy to get your business but I set up an appointment online so I was able to by pass all of the nonesense. The car buying experience went pretty well. The negotiation didn't take long and they didn't play the good cop, bad cop routine. They change us a really good price for our trade in and didn't push us to purchase all of the extras. I would recommend this dealership and will be back in the future read more

Camelback Toyota - 2024 Sequoia - Car Dealers Near Me - Phoenix, Arizona