Amazing parts and service! Honest and knowledgeable! Expert help and they went the extra mile.read more

Absolutely unacceptable experience with Jayco and Rick's RV…read more I bought my Jayco camper brand new just a year ago, and it has now been sitting in Rick's RV's service department for over a month for warranty repairs I was told would take two weeks. During this entire time, I have received zero updates unless I call them myself. Meanwhile, I am still making payments on this camper and paying for storage I can't even use because my camper is stuck in their shop. This has completely ruined my family's summer camping plans, and it is beyond frustrating that a brand-new camper should need to be in service for over a month without clear updates. To make matters worse, Rick's RV told me I could come pick up the camper without a working stove (which is under warranty) so I could use it. How ridiculous is it to pay $27,000 for a camper only to be told I can take it without a fully functioning kitchen because Jayco and Rick's RV can't figure out whether to replace the stove? The lack of transparency, accountability, and customer service from both Jayco and Rick's RV is outrageous and should be a serious warning to anyone thinking about buying from either company. They have my money, but I don't have the working camper I paid for, and they don't seem to care how this impacts their customers. If you are considering purchasing a Jayco or working with Rick's RV, think twice. Their customer service ends the moment they get your money, and you will be stuck chasing them for updates while your plans and wallet suffer. I am posting this publicly because I want others to know exactly what kind of service they can expect.

If you need your boat repaired, take it to Joe...! He kept me up to date with texts and videos of…read morethe work and results... Couldn't be more satisfied!

Jim c carol stream I…read moredecided to take my boat to Tanglewood for repair. I purchased there new in 1995. I was looking to get the impeller replaced joe noticed the fuel filter needed replacing with fuel pump quick upcharge fine needs it get er done as they say. sent me vid of it running great, also mentioned trailer bearings need replacing. fine do that while it's there i like to support local business whenever possible Impeller was 8 yrs old other parts were original equipment super reliable motor. Everything fine till pickup paid over 1000 for probably 600 worth of work, but hey ya gotta pay to play. joe mentioned the tarp on the boat was blowing around. when i looked it was because they were too lazy to put the Bunge cords on to hold the tarp they were laying on the ground with the tarp stuffed in the boat. so i started putting the tarp on myself and had a cardiac event setting off my defibrillator 1st time in 2 yrs 4th since 2017 .should have gone and asked for help but was too stubborn. so i took several breaks and struggled on. Small things like putting the customers tarp back on matters. It shows as a business owner you care. myself being a business owner. would be like remodeling a kitchen and then taking the boxes from the cabinets and leaving them on the kitchen floor. if the amount of care taken with the tarp is any indication of the quality of the work done on my motor which is usually a pretty good indicator I'm in trouble.

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.

I purchased a new motorhome from Barrington Motor Sales last fall. A family run business that…read moretreats you like family! The sales process was excellent-no pushy sales people here! They gave me a good price and went through all the systems upon delivery so we didn't have to learn "on the fly". There were a couple of issues that needed fixing and their service department was just as welcoming and pleasant as the sales department was! Thanks to Sean (owner with brother Bryan, second generation), Hank, our down to earth excellent salesman and Vince and Monica in service-you're pro's! I highly recommend Barrington Motor Sales-they are and continue to be my first choice for buying/servicing our RV's!

The service to previous customers has left me feeling that it did not…read morematter what issues there were after delivery of a brand new RV. After several attempts to have problems resolved either under warranty or call backs, spent 3 summers with the RV in service and handed an invoice that totaled an unbelievable amount. They have one of the worst after sale customer service help.

This shop is borderline inept. I have taken numerous vehicles here for often very simple issues and…read moreit never goes smoothly. They will misdiagnose and try to throw more parts at your issue. I suspect them of beating on cars hard during test drives. Will not go back and will warn others not to go.

Have used Mike's shop for several years now. Without a doubt one of the best small businesses in…read morethe community. They are some of the best in the car business. Wouldn't take my families fleet to anyone else. A+++++++

My check engine was on. Took my car to the dealership was told my O2 sensor was bad and I needed a…read morecompletely new exhaust system for $3600. Google search for exhaust repair near me sent me to Firestone. Guy at Firestone said they could do it but it would be expensive. He suggested I call Oxbo said he'd had work done there before and they have a welder onsite. I called and was able to take my car over right away. They took a look at it, found the leaks, were able get them repaired for $220 and fixed it while I waited. I was there less than an hour. I was happy with the service and how much money they were able to save me by fixing the problem vs replacing the parts.

The exhaust fell apart on my 2007 Buick LaCrosse. I called Oxbo this morning and they told me to…read morebring it in. They checked it out and told me all it needed was a resonator, the middle exhaust pipe , and some new hangers. A couple of hours later, I'm driving home in a very quiet Buick. Reasonable price and quick service.

System7 is a great company that takes pride in their work. They have performed all modifications…read moreand upgrades to my Jeep, even though I live over two hours away from the shop. Cody and Mike are great guys and know how to take care of their clients. If you plan to get work done to your Jeep or Truck, give System7 a call and they will get you taken care of on day one and whenever you need additional service or want to enhance your vehicle.

Totally failed as business owners to communicate. Don't understand why after several voicemails…read morethey never returned one from October till the end of January also with visits knocking on the door no answer Cody also stated that there was a issue on their lot with other companies and possible police involvement you would think they would reach out to the owner that dropped off equipment and explain the situation in detail again no phone call no reach out a flat out zero You would think most common sense people that they would call that person to straighten out any type of in discrepancies no phone call no attempt to reach out I mean come on a flat out zero starting to wonder if the stories even true maybe they had another plan of attack to support some other type of issue that they having Claiming they have personal problems We all have personal problems. Apparently they're exempt.

If you want to experience what it feels like to be treated as a human being this is the place to…read morego to. Tony worked with me from the start. This was an insurance claim from the renters insurance. I privately rented out my RV and the renter damaged it. Tony was very helpful the entire time. He will return your phone call. He will give you advice regardless which direction you will go. Best of all you are treated as one should be treated. If I did not have to sell my RV I would be doing all my service here. They did a great job! Thank you Tony and everyone at Hometown RV! 5+++ stars!!