I took my car in for service. It took 3 weeks. Repairs that I was specifically told were covered by warranty were surprisingly no longer covered when I showed up to pick up my car. The service manager came in to the lobby and--even though I showed him the text where the service rep told me there'd be no charge--insisted that they told me there would be a charge and what it was going to be when I picked up the car. He lied to me repeatedly in the lobby and told me he'd take out the parts if I didn't want to pay. No one returns calls, texts, or emails about the issue. read more

Easily the worst service experience I've ever had. To start, let me say that I sort of expected this. Coming out of a Mustang, I knew the lack of care most American made car service centers had for their service processes. Everything is usually smiles and rainbows when buying, but things go down hill FAST when needing service. This should surprise no one. For my Camaro I need to have three trim issues sorted out. I know this will likely take days, so I started searching for a dealership that offered loaners. After calling around, and finding most of the dealerships around me had two-three week book times for loaners, I was pleasantly surprised to find something available within the week at Capitol Chevy. Booked the appointment for today (called last week). I pull into the service center and was greeted immediately. The guy who helped me found my appointment and the note for the loaner. This is when things go south. He tells me there are no loaners available and he wasn't sure why the call center people booked one. He offered to go check to see if he could find something to drive. Mistakes happen, no big deal, I happily waited for him to find a car for me. 15 min later he finds me and tells me there were none available and that he wanted to book another appointment for me in two weeks time. Guy, I drove from cedar park in a thunderstorm because you booked an appointment for me already with the agreement I'd have a loaner. What makes you think you think I'd trust the next appointment? I asked for a service manager. Things get worse. An apathetic manager comes out, offers no apology and simply says "Just because we book a loaner does not guarantee one when you get here." I swear to the gods this man looked at me dead in my face and said this. He suggested a follow up appointment when a loaner would be available but then says even then there was a risk to not getting one. This "manager" then tells me he has this same exact conversation 15 times a day with customers. Guys, I'm no rocket scientist here but if you're talking to 15 customers a day about mis set expectations, don't you think your process needs to be re-evaluated? Why are you just accepting this as your workflow? You don't care people take time out of their days based on information and expectations set by YOUR team to drive there? Ultimately the hey offered to find a car but I decided against leaving my car here. I'll wait for another dealership close to home. If you're not organized with paperwork, I can't trust you to take care of my car. TL;DR - go somewhere else. read more

When buying a vehicle, most of the time you do research and weigh out your options... I didn't do my research because I was in need of a vehicle asap... I went to many Chevy dealerships, and everywhere I went they were asking for an arm and a leg, I suppose because I already had another bank financing my husbands truck... Capital Chevy were the only ones asking for a reasonable down payment. The vehicle i did get was pre-owed and i got the platinum wrap ins with it. Having the platinum wrap ins. covers a lot of interior/exterior issues( for those wondering) The issue is this.... While having said coverage, it means bringing it to get serviced. Servicing your vehicle here is a nightmare! It makes said coverage not worth it because of the costumer service here! Customer service is horrendous. Everyone is so angry here and have little to no knowledge of anything you ask them. Make that make sense.... I understand any job can be tedious at times, but you got to leave your problems at home. I have problems like everyone else and I don't go around being rude... For an oil change that should take anywhere from 15 mins to max an hour, has taken them to do in 3 1/2hrs with appointment, granted this isn't the first time. The advisor/tech kept giving me the runaround and was telling me that my vehicle was already in the back when I would go to My Chevy app and I'd see that my car would still be in the waiting lot. So, be persistent, politely, but be persistent. For future buyers, research before anything... If you do decide on buying here and you take it to get serviced. Try to be outside watching, because most of the techs can be careless with the vehicles. read more

I have mixed feelings about this dealership thus far. On the one hand, the salesman (John) I worked with was great: helpful, straightforward and laid back. And the service writer and electric vehicle (EV) mechanic he referred me to (they only had one on staff) were also helpful and knowledgeable. Their location in South Austin is convenient, and they have a wide inventory and attractive purchase incentives. On the other hand, they have quite a few folks working here who sadly chip away hard at the positive aspects. My first impression was marred by a complete lack of customer parking and rude employees moving vehicles who glared at me and shrugged off my questions about where to park. This has been a recurrent theme at this dealership every single time I've visited. You are always in their way, and there is no designated customer parking. None. In sales, each time my salesman left me alone at his desk, I was inundated with high pressure smarmy sales managers wondering what they could do to close the sale. The hand-off guy, Monty, who was supposed to explain the finer points of my new car to me explained absolutely nothing and stated that he resented being at work on what was supposed to be a holiday. When I brought in my car for service to check out a strange noise, I was shocked to see that their waiting area is reminiscent of a miniature mid-century DMV office. No space, no "amenities" at all, and they wanted to keep my car to diagnose it properly. I had to call my insurance to fax over a copy of my coverage limits (!) before they would give me a loaner from their lot. That's unheard of and frankly, insulting, when every other place just wants a copy of your insurance card. They kept my car for a week and didn't diagnose the problem. When I called for updates because I wasn't getting any, they weren't sure who had my car, but it wasn't in the service department anymore. I finally showed up and told them I wanted my car now. They found it, I took it and left. It had an unexplained extra 35 miles on it. Now my car is due for the one-year service interval. My service writer no longer works there, and I couldn't get anyone to answer their desk line or call me back to discuss pandemic era service protocol (no info on their website) or EV tech availability to make a service appointment. So I'm looking elsewhere for a good Chevy service dealership. My takeaway is that this one is focused solely on selling as many vehicles as possible, not on customer service. I'll admit I've been spoiled by great service from local Honda and Toyota dealerships, and honestly it's making me sorry I bought a Chevrolet. I wish Honda or Toyota made a long-range EV. Still waiting on that. read more

If I could give a negative 5 I would. Went in ready to buy a truck. All the trucks we were interested in were the wrong price online. $20,000 more once you head in. It happened to us with 3 different trucks. Finally we left. Will never buy a car/truck here. And will tell everyone I know that they are liars. You can't believe the website or the sticker price on the window. read more

My 2023 camaro came in on 11/25/22, and all issues are still not resolved. I was told by my salesperson that the camaro came in with some body damage in transport, which I was understanding, I get that these things happen, and he was honest about it. So while I wasn't happy, I wasn't mad either. I knew it would be some time before I could take possession of it. A few weeks later, the salesmanager, Philip, called and told me someone else was interested in the custom built camaro that I ordered and that I needed to put my credit app in right away. I actually work in the auto industry, and I know that as soon as I did that, they'd be on to the next sale and it would be months before I saw the car.... they hadn't even provided a date when the body damage would be repaired. I asked him exactly that, what date would I expect it, and his reply was that's not his job, that's the salespersons job to know, as if helping customers, outside of pressuring the customer to sign for purchase was his only responsibility, was beneath him. To my salespersons credit, he was upset on my behalf. When I did come pick up the car, the tint wasn't done in the 2 months it took them to fix the body damage, and the spoilers decals looked awful, chunks missing, it looked like a child with siccors did this in their kindergarten art project (see photo). It's a 70k dollar car people! Still, I wasn't mad, just wanted it fixed. So, I bring it back to get it fixed, and it did look much much better. But then I opened my car door to leave. My car only had 400 miles on it and the tech trashed the interior with dusty foot printed, marks on the door from getting in and out, and the rest of the decals (for whatever reason, also covered in that powered like dirt that gets on everything) on my front seat, and my car was left in sport mode (what did he do in my car!?)- i left it in tour mode,which is for everyday driving... I am livid, but I really just want my car. I was driving home- about 30 miles away- and the rear view camera which stays on on the rear view mirror, was cutting in and out the whole time- there was a connection issue from them trying to fix their mistake, while trashing my interior. I called and asked to speak to the GM, no calls returned as of yet. I tried getting help from service to fix their mess up- I still have heard nothing. This is a sincere warning to buyers that your property, time and excitement on buying a new car will not be respected. There is no customer service or communication. There is more to the story, but hopefully this sufficiently outlines what customer service means to capitll Chevrolet. read more

Capitol Chevrolet - Auto Repair Near Me - Austin, Texas

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Experience from Fall 2019: Took my car in for an oil change appointment. I received a text that my car was ready, I walk up to the counter and the checkout girl didn't have my keys. Which was no problem. I understood. Just as the girl had finished telling us our car was actually not ready, cristal walks up behind me with my keys. Yay! Everything was so good. I get to my car and realize the "red hat" is still on it so my boyfriend grabs it to go turn it in. Once inside, he asks where he can put the hat. KC comes up and angrily looks at crystal and says "that's strike one". I really hope he didn't mean it because we had received A1 service, everyone besides him had been super nice. Also, it's never good to reprimand someone in front of clients. Funny note: as we were driving away we saw KC getting in his ford pickup. That's strike one in my book. Someone get him a coupon for a real Chevy truck. Minus one star for my car purchasing experience with Sales rep Johnson and the misogynistic treatment from Carlos from finance, but that's a whole other textbook to write. Spring/Summer 2020: Capitol Chevrolet offers complimentary oil changes if you buy a car from them, but boy do they make you beg for an appointment to take it in! Definitely schedule a month or so ahead if you want to use the freebie. read more

Wife and son made an appointment to see a truck from an email advertisement- once they arrived it became clear this was a bait and switch to get people in the door. Only one truck on the lot qualified and a salesman was already working a deal on it. Of course. The sales reps basically held them hostage trying to sell them something for $20,000 more than advertised deal. Then tried to get them into a lease. Had to ask for the keys to my sons car multiple times just to go home. What a scam. Lots of other dealerships to find vehicles. Won't be back here. To the owner. I am normally pretty understanding. But this experience can't be undone. Already bought a truck elsewhere. read more

Some of the worse sales service I've ever received. Promise promise promise..... and never a returned call. Got a bed liner in a brand new truck that doesn't fit correctly and looks like it was used before they slapped it in my truck. I could go in and in with more examples but just isn't worth the time. Do yourself a favor and go someplace else. read more

I can't tell you how awful this dealership is . I mean their customer service even in this new Norman was so bad it was laughable . I arrived at 8:45 for my 9am appointment to drop off my truck for a factory recall. There were many people outside that immediately ignored me ... I mean really ignoring me . When I finally got a little irritated the woman came out to diffuse the situation , there must have been 10 young guys that could not care less about taking care of a customer when she finally came out . When I went to pick my car up it was the same awful reception. I walked in with four people sitting within 6 feet from me that continued to IGNORE ME. I could not believe how bad this dealership and service was. I have a Silverado truck, I had a Cadillac before, I know how that is gonna be different right away in service but this was really DIFFERENT . My partner goes to ford to have his serviced and it's ten times better. I love Chevy but this is the worst CHEVROLET DEALERSHIP IN THE WORLD! It was so bad. And thing Is .... everybody there seemed to be having a great time ignoring customers and not giving two shits about customers read more

Our sales rep was amazing but I absolutely resent the $10,000 inventory charge over and above the listed price. Capitol Chevrolet advertised a vehicle we bought at one price but when you called they told you at that time about the extra $10,000!!!! And the extra, third party warranty was pushed and pushed and pushed. They even let the dealership eat some charges to entice us to buy the warranty but the total sales price stayed the same. We just wanted to get the vehicle purchased and they wouldn't quit pushing the third party warranty so we bought the warranty. I think the two guys pushing this, which included a sales manager, were after the warranty commission. If we had not wanted the vehicle so badly, we would have walked. Just be aware of the inappropriate warranty push and the $10,000 upcharge!!!!! read more

After test driving a vehicle and talking numbers I wasn't happy with what I saw so I said I'm going to go home to think on it. For the next two hours I was pressured into buying this car on the spot by two different salesmen and one of the managers then after a week I got a text from the original salesmen saying the car I wanted is still Available for the same price and he can give me the payment I wanted then as I showed up he tired to pressure me Into buying another car. read more

I bought my car in 2021. They had to paint the car for repairs. It took them a year to get the paint job right after many calls to the manager of Capital Chevrolet with no results or return phone calls. I show up to get my oil changed. I was only supposed to take an hour and a half and took two hours. Then they tell me it's going to take two hours to get a protective strip put on the back end of my car that should've been there after the paint job two years ago. I would not recommend this business at all to anyone for anything sales or service. read more

I have been going to this dealer for many years. I consider myself a very loyal customer but after my last purchase, I am completely disappointed. My vehicle started malfunctioning a month after I purchased it. The first time I was driving and the speed dropped from 50 to 30 and would not go any further. I dropped the vehicle off and it took about 3 weeks until I got it back. I could not get a loaner because apparently there are only two available. The second time it happened was a few days after I got it back. I was driving down Hwy 71 in bastrop and it dropped from 60 to 30. Took it in and since was able to get a loaner for a couple of days because they escalated the case. Third time it happened a few days after I received it again on my way into work. Took it and was not able to get a loaner. I was out of my vehicle for longer than a month. The fourth time happened about a week after I got it back. The service rep took it in and it was not diagnosed until 45 days after I brough it in. I have tried to talk to service and sales and no one can help. I've owned my traverse for 6 months now and have only been able to drive it one. My payments are timely, I'm paying insurance and OnStar and this is all I get after being a loyal customer for many years. I have had to call for updates because no one calls me back unless it is to give them more money and trade my vehicle in for something higher. They take better care of different kinds of customers but customers like me are treated poorly. It is a shame that I am having to waste my time and hard earned money on an issue like this. As a dealership they should stand behind their product and take care of all customers the same way. read more

I made the mistake of selling my Silverado to Erick in the Used Car Dept. This guy was either extremely lazy or entirely incompetent. I was told that it would take 4-7 business days for my check to process and that I could come back and pick it up. A week goes by and I go over there twice to try and get my check, and it becomes evident that Erick had not properly communicated the terms of the sale to the Finance Dept., resulting in the check having made no momentum in processing. The Finance Dept. said that I could come back in 48 hours to pick up my check. 48 hours later, I called Erick (and he sent me straight to voicemail). I then texted him and asked if my check was ready, as Finance said it would be. He texted me back and said "yeah, you're good to go". So I drive back over there just to find that the check was again still not ready. It was evident that this guy didn't want to spend 3 minutes confirming with Finance that my check was ready. Now another week later and I have called the Used Car Dept. 4 times, texted and called Erick, with ZERO response on his end, or any respectable answer from any representative in the Dept. Finally. Today I was transferred to Finance (after trying to contact Erick again) where I was told that my check is ready for pick up. What a mess. I would have no problem waiting for a check to process, if Erick had communicated with me and acted professionally. No one should ever have to actually question whether or not they are getting scammed by a dealership due to lack of communication and professionalism. Horrible experience all around. read more

Purchased my 2021 Chevy Silverado Trailboss back in February 2021 the truck didn't even hit 1,000 miles before the lifters went out for the first time. About 4 months later after getting the lifters fixed, they went out again. Left me stranded 4 hours away from home. Truck went back to the dealership and 7 months later guess what yup! The lifters went out once again. So I decided I was done with Capital and GM was no better on helping fix the problems. As of today my truck just got out of the shop for lifters AGAIN but I am now working with another dealership to help me. GM did not make an offer to buy back my truck which they should have. Now my radio screen is constantly in and out took it in 3 times for the same issue. Not happy with Capital at all!! read more

My review is for the excellent service and experience I received when trying to purchase a vehicle here. I was introduced to Hunter upon arriving here and I'm glad he was there to assist me. He listened to what I wanted and was well knowledgeable in the vehicles. When I asked him something he didn't know, he was quick to locate someone that knew the answer and provide me with the right information. I spent two months searching for a vehicle at various dealerships and Hunter was by far the best salesman I encountered. If you're planning on purchasing/leasing a vehicle, ask for HUNTER. He will listen and help you out as best as he can and never once did I feel him being pushy just to try and "sell me" on a vehicle. This was my third car but first lease and he explained everything to me and even helped with trading in my previous vehicle. Thank you Hunter for taking care of me and helping me find the perfect new ride; 2021 Chevy Trailblazer! read more

Capitol Chevrolet - Hunter and Phillip really did a great job and were some genuine people. Glad to have done business with them and this dealership. - Auto Repair Near Me - Austin, Texas

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Andrew marinez was truly amazing ! He was so kind and patient. He was doing anything he can do to help me ! I really appreciate him I give him 5 stars!! read more

It is 2023 and this dealership is still doing "bait and switch" on the price.. Saw a very nice price car. When siting down to buy it the car, and here comes and the old "bait and switch". Now they say real price is $2500 more for dealer add-ons that I did not even want, WTF I was not even going to haggle the price advertised price. Now I am fighting just to buy the car at the advertised price, Very nice and rehearsed sales lady, I really wish dealers would give up this practice designed to take advantage of certain type of low informed customers who fall for this more times than not. With today's high interest rates, this way of doing business really hurts families just trying to buy a car without being ripped off by dealerships. read more

I just bought a car back in March I was sold a warranty that I did not want for car when I found out how expensive it was I came back to the dealer few days later and told them I did not want that insurance so the finance person had me signed a paper and told me that he would send it over and that in two months it will come off and that my loan will be refunded witch would been around 5k that's a lot of money. Well the two month past I called to see what was going on because insurance was not canceled I talked to my bank that I financed my car with and they told me they have no idea what I was talking about. So I called the dealer multiple times all times I called I ask for a manager but there was never one around or they will tell me that someone will call me back well nobody did. Finally I found the name of the warranty company called them and told them my situation they told me that the dealer was supposed to get me to called them right there and then so I can cancel it so this entire time I was waiting on nothing. I contacted my sales person and he called me to tell me he had bad news becase I requested the paper I had signed when I went in. Well he tells me that the finance person no longer worked there because he was doing shady stuff so he proceeds to tell me that the paper I signed her probably never sent it because he wanted to get paid from the warranty and that since he no longer works there that they don't have that paper anymore. So guess what now I gotta loose money because no one in that entire dealership was able to tell to just call the warranty and cancel it not one person could give me the warranty phone number. Let me tell you something don't go to this dealership if you want your personal information getting lost or important paper work lost or the fact that no manager will ever get in contact with you truly disappointing place to get a car. Just know after you get a car from this dealership you have no meaning to them if you do buy a car from here I recommend you get copies from everything you signed cuz they won't even give you a copie of your contract. I've never had this experience at my Mercedes dealer ship or my Honda dealership I recommend you go somewhere else were you will be treated right no matter if it's been a few months after you bought a car. read more

After purchasing my 2020 Chevy Colorado from Capitol Chevrolet, I went in for my 2000 mile oil change. It took way way way too long about an hour and a half of wait time after they picked up the truck. I won't be getting my oil change there again even though it's free. I can get it changed many other places in 15 minutes. I think it may have taken so long because Their service staff seem to be having more fun joking and laughing and talking to each other in Spanish then they did and waiting on their customers. You would think there would be a little bit more of a dress code there as well. Almost all the guys were wearing pigtails and ponytails and braids and hair down to the shoulders. Their appearance and behaviors just leave a lot to be desired when it comes to looking and acting professional. read more

I scheduled the 15000 miles check/maintainance and a second already recall work for my Trax 2024: possibly malfunctioned engine control module at Chevrolet Capitol in Austin. The total quote for this service was given upon the delivery of the car at 7 am by service advisor Leana Rodriguez. The amount due for this service was supposed to be $ 414.80 + tax, which I agreed to pay. When my husband collected the car, he was asked to pay $472.84 with the additional $42.01 added for "customer pay shop charge for repair order." I did not agree to have any extras charged, particularly, when they were not communicated to me by any form prior to the work. Unfortunately, my husband paid the entire amount thinking that I was aware of that, and was told that "everything was done". The next day, I went to Chevrolet Capitol to receive an explanation of the extra charge and was told by service manager, Taylor Erwin, that "yeah we charge for disposing dirty filters, oily materials, and hazardous things like that..." and, althought, I heard an apology, he would not return this fee because it was already paid. I was offered a $45 in store credit. However, I was told that NO reprograming of the engine control mode was performed, even though the recall "engine spark timing following autostop event" was listed on the bill/invoice! Now, I have to find time to schedule another recall inspection and repair of my still fairly new car. In the meantime, I drive Trax 2024, which continues to jerk or kick on and off when I transition gears, especially from park to drive. Sadly, I no longer trust this Chevrolet service/dealer and am very dissapointed. read more

Worst Chevy dealership in Texas. Was told it would take 2 days for a diagnosis it's about to be 2 weeks, calls have been ignored and been giving the run around. Save your time and money go someone where else. read more

Where should I start if I could give zero stars.Please stay away from this dealership I had a lot of run around to begin with my salesman was David he's very nice however the lack of communication is horrible I picked up and signed the paperwork for my car but was told it was not ready it had no inspection and they were not able to have it ready that same day. Once that was resolved, there was a whole ordeal with financing to make a long story short because they couldn't handle things correctly, and for one reason or the other, they took the vehicle back. How they can get away with stuff like this completely disappointed with this dealership. read more

Very poor experience with the used car department. We purchased a used 2019 Volkswagen Atlas from this dealership. From the beginning, this was an extremely frustrating process. My pregnant wife and 2 year old were with me and we had the goal of quickly learning about the particular vehicle we were interested in, so that we could make a purchasing decision. This listed price on the internet was $26,888. I understand that tax "6.25%, title, dealer fees etc.." are not included in this estimate. A reasonable estimate for a walk away price was $30k ish. Ahead of them providing you more honest numbers, they require a signature to commit to make a decision and a test drive. All of this before coming back and adding fees and your true walk out the door price. The salesman came back with a total of $43,000. We got up to leave, but then proceeded to have to do the song and dance of them walking out the door. Sitting in a break room for 20 minutes at a time, before coming back to us with different figures. This tactic was not appreciated by my pregnant wife or hungry 2 year old. We simply wanted honest answers. Our salesman then told us a 100% lie. He said that the reason the price was higher is that new tires had been added and many other repairs to make the car safe. "The safety of the car is what is most important to us". His exact words. It's my fault for taking him at his word around the new tires and getting so caught up in fighting for a true price that I lost the sensibility to verify the information being given to me. The truth is that the car had 3 tires of one brand and 1 very worn down tire of an entirely different brand. They are 100% not "brand new tires" something I verified that he was telling me to double check. After not getting anywhere with this salesmen, a manager was brought in. He was nice and understanding that I was not going to pay a price that wasn't fair. He came all the way down to the end purchase price of $30,750. My only complaint here is that it took 4 hours to arrive at the true honest price for this car. Additionally, after getting this car on the road we noticed a very violent shaking in the car once it reached speeds of 65mph. After looking at the tires, I realized that I had been hustled. That's fine it's part of doing business with a place of low character. I purchased 4 new tires and unfortunately, the car still shakes at 65mph. The car safety was clearly not part of this car's inspection. My overall opinion of this dealership is that if you value your time and honesty. I would encourage you to avoid doing business here. We have called and tried to receive further help, but have not received it so far. read more

I called on a vehicle advertised on the Internet for $76,300. Ernesto told me it was spoken for already. He later texted and stated it was available. I replied that I wanted the vehicle and then was immediately called by Isaak , the manager. He immediately went into a pressure sales routine reminiscent of 90's care sales. He confirmed that I wanted the vehicle and stated he would call me back in 10 minutes with the numbers. When he called back he rapidly started discussing exterior protection, interior protection, wheel locks and nitrogen tire fill package for a grand total of over $95,000. Besides the false advertising, artificial GM scarcity and corporate greed, these people are a bunch of clowns. read more

This place has changed tremendously. I was in the market for a new Silverado and called about a half dozen Chevy dealerships in and around Austin. I received a variety of responses from the different internet sales individuals at each place, including no responses at all from a couple of them. This is the way I prefer to conduct business when it comes to purchasing vehicles. This place understands that. From the moment I spoke with Tammy Jean the decision was practically in the bag. She was so easy to work with, responsive and professional. She even went out of her way to change something on the truck that was important to me and without me asking for it. If that isn't true customer service I don't know what is. I played a little hard ball on the price but truth be told the deal was already in the bag. To top this off her management and finance dept were polite and very courteous. They are constantly walking around and checking on every customer. You really feel like your important and taken care of. Not only did we receive the best deal in town on a new truck but the experience was special. This place has won our business and I highly recommend them to anyone in the market for a new vehicle. Thank you Tammy! Jessie, Aimen & Madison read more

Capitol Chevrolet - Auto Repair Near Me - Austin, Texas

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DO NOT BUY YOUR CAR HERE!!!!!!!! This is the worst place to buy a car, MAKE SURE TO READ THE FINE PRINT.. they rip you off, don't return calls, lie about what they are giving you for your trade in. If you don't want to regret buying a car with a dealership that is dishonest. Then definitely stay away from here. read more

please do not EVER take your car to this shop. also car salesman here are so greedy and desperate.

Very friendly service! Was running behind this morning and didn't have time to grab breakfast. Sean Bailey offered to have his valet take my daughter and I to McDonald's and brought us back. Thanks Sean!! read more

Where do I start? I purchased my vehicle in December, it's 2021 Silverado every time I've taken it in for routine maintenance including an oil change they say it'll be about 8 hours, you'd think if you scheduled an appointment it'd be faster than that. Let's fast forward to this week. With less than 20k miles I get an engine knock. It's one of the lifters. The service advisor tells me the earliest appointment I have is next week. I ask can I drop off my truck and pick up a loaner? She states we don't do that. But you should be fine to drive your truck. A knock isn't that bad. Stay far far away from this dealership. Henna actually cares about their customers. read more

Took my car to Capitol yesterday for a 45,000 mile checkup, oil change, and new filters. While there I agreed to a coolant and transmission flush. There were no issues with my car, no warning lights on when I arrived there. Upon my return home, I noticed a steady check engine warning on my dashboard. I called the service advisor around 7pm and got no answer. I called again this morning and got her on the phone and she told me to bring the car back this afternoon and they would do a diagnostic. After a few minutes she called me out and showed me there was a split in the air duct hose and said this was the reason for the warning light. They did not have the part for replacement and said I would be safe driving the car until it was fixed. She even suggested putting duct tape around the split to see if that fixed the problem and to shop around for the part online because their price was expensive. So I took it home. Now my check engine light is flashing which according to the manual means don't even drive it. And I have not gotten a reply yet after calling their complaint department. So I took the car there working perfectly and now it's not drivable. I'm sure the split was caused by them when they were putting in the filters but I'll give them that. But if they REALLY did a 45000 mile checkup then they should have noticed that the hose was bad. And never should have told me to drive it home. I am extremely agitated. read more

DO NOT BUY a pre-owned car from them. We bought a $18,999 car from them and the deceptively added $5000 to it. That is 28% of the amount of the car. They call it "pre-conditioning." I don't know what they condition. We got no floor matts, no second key. We were promised a spare tire kit for the car. They will not take my calls, and I've been trying for 22 days!! I call almost daily. We don't even have a Jack for an extra $5,000!! What a horrible experience. Shame on these people! read more

I do NOT recommend Capitol Chevrolet to anyone! This is the SECOND time I have had a bad experience with this dealership. They say "We take care of Veterans" well not this veteran! I have purchased 3 vehicles from Capitol in the last 3 years. And this is the way they treat a repeat customer?I will never buy from them again. The sales person I was working with, since Monday, has not ONCE called me - has not communicated with me other than a few texts! And this is AFTER they shotgunned my credit out and my wife's credit. They have not even bothered to try and get me into another vehicle, let alone tell me EXACTLY what was going on with my current purchase. It's been 4 days, and nothing. Was just told they couldn't meet my monthly payment plan- no details,no call. You only matter if you have an 850 credit score, and are purchasing a 180,000 dollar Vette! Will never use them again! read more

Let me explain my worst experience at a dealership. I made an appointment to see a certain car. Get there we go to look at it. It's been sold! Then they were trying to push a Porsche on me. Which is way out of my price range. Then a Mazda CX-5 I kept telling them I didn't want anything over like $28,000. It was even what I wanted and they were like we can make that happen. So waiting then they come back at $30,000. Such a waste of time. So pushy and the place has a funky smell that now my clothes smell like. Run far away from this dealership. read more

I loved working with Paul, one of the service supervisor people. They cordially worked with me in the bill and I left feeling both parties got a fair deal. Car works perfectly now. 2009 ZO6 read more

Capitol Chevrolet - Auto Repair Near Me - Austin, Texas

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Took my Equinox in for a leaking transmission on a Tuesday. The process started out fine, with a video inspection sent to me documenting the leak and other necessary repairs. After speaking with my tech, I agreed to the repairs that they recommended. A few days later, I received a call that the repairs were complete and I went to pick up my car on Saturday. The entire drop off/pick up area was a mess. They were clearly busy, but it took 20 minutes for the valet to bring me my vehicle. After leaving, I immediately noticed new problems with my transmission. I called Capitol Chevrolet once I got home. It took me 25 minutes to speak with someone who knew anything about my vehicle. The receptionist repeatedly directed my calls to different tech's voicemail boxes. At one point, she told me that my technician was with another customer when I later learned (from a manager) that he had the day off. After finally speaking with the shop foreman, he told me to bring my car back. By the following Wednesday, I had not heard back from anyone in the service dept. I called the shop foreman directly. Apparently, my technician was supposed to call me the day before but didn't. When I went to pick up my vehicle, I waited 25 minutes for my car. I asked the receptionist how much longer it would be. She told me to wait just a few more minutes since the valets couldn't hear pages in the car garage. After 35 minutes, they seemed to finally start looking for my vehicle. Ten minutes later, they brought out someone else's Equinox. It became clear at this point that they did not know where my vehicle was. They told me they were "searching for it." Finally, after an hour of waiting, I got my car back and left. From the start, communication with me (the customer) was terrible. My time was not important to them. None of the employees seemed eager to help. Furthermore, I requested a trade-in quote for my vehicle after it was apparent that it had major problems (rebuilt transmission needed) and never received it. I am new to the area and would have been a long time Capitol Chevy customer. I chose Capitol based on their good reviews but my entire experience with them was awful. I will not be returning to this dealership. read more

I do not recommend this dealership at all. The service department is horrible. My car has been there for several days. Friday I called to get an update and no one could provide an update on the car. I was transferred to three different persons voicemails. The receptionist literally hung up on me several times. I finally called the sales department. They provided the telephone number to the customer relations manager. I got another voicemail. No one could provide an update on the car, unbelievable. Unfortunately, this is not an isolated incident. Two years ago we had the same issue. The excuse was the same. They claimed they were short staffed then too. Doesn't it make you wonder why they are always short staffed. Terrible way to run a business! read more

GM was rude and full of empty promises. Was attempted to be scammed out of a $1000 for a car that never existed. Wanted the money up front. Without ever seeing vehicle, let alone driving it. Complete runaround. Waste of an entire day. Awful. No return calls or emails, after multiple attempts. read more

If I had written this review earlier this week 8/23/2019 it probably wouldn't have been very nice. Due to my encounter with a ill-informed staff of the service Department. Then the new Fixed Ops Director Penni Pierce stepped in and saved the day. She absolutely listened to all my frustrations, concerns and treated me as a valued customer. After a few days Mrs Pierce was able to bring resolution and put all my concerns to rest. Mrs. Pierce did not just ask "What is the problem"; she also wanted to know "How she could help solve the problem ". I truly felt the sincerity and honesty in her words when she said " We will take care of you". Your Fixed Ops Director Penni Pierce went Above and Beyond to take care of a loyal customer of Capital Chevrolet. Penni Pierce you restored my faith in Excellent Customer Service..... Thank You Again!!! read more