I'm a first time lease buyer to a Sportage Kia Extremely informative This was my first time Buying anything from an actual dealership, especially the capital area Extremely patient I was completely honest of my finance Very open to what I have $$$ Immediately , Alexis S With just explaining to him the term "mom car," which I've always wanted to use that term lol Totally found me a good pick I like it I hope to buy more cars Thank you for the good experience Also introduced me to insurance I did not have to move out of my seat at all I would rate myself a little unprepared client lol Yet he's still managed to be so patient and direct. sure of his sale. It was coo ... thanks Car drives fun I literally just noticed it was touchscreen the following day lol read more

We had a test drive with Juan. He was very helpful and informative. He did an excellent job at answering our questions. Unfortunately, we need to do more research and didn't leave with a new car. It would be more helpful if some of the cars were unlocked to take a peak at the interior, design and space without having to look for a sales person to get the key. read more

I had a very disappointing experience at Capital Kia. I drove 1.5 hours because I had been quoted a price of $20,000 by Randy Espinoza. When I arrived, the sales manager told me they could no longer honor that price because it was from the previous month and they had only offered it to meet their sales goals. That was extremely frustrating, especially after making the drive based on the price I was given. What made the experience even more disappointing was that after I left, they called me and said they would honor the $20,000 price after all. If they were willing to do it, why did it take me leaving the dealership first? It felt like a tactic that wasted my time and made the whole process more stressful than it needed to be. I do want to recognize Randy Espinoza because he was honest, helpful, and did everything he could to make the deal happen. He was the reason I made the trip in the first place, and he treated me with professionalism throughout the process. Unfortunately, the sales manager's handling of the situation completely ruined the experience. A car-buying process should be transparent and respectful of a customer's time. Because of how this was handled, I won't be returning to Capital Kia, and I won't be shopping at any Capital dealerships in the future. read more

If i could i will give this location 0 start. we schedule for test driving and arrived on time. we checked in and have to wait for 30 mins and then they told us the person we scheduled to test drive wasn't here. No update. just told us it is up to us if we wanna wait around or not. and no time update how long we have to wait. we were excited to get a Kia car but not anymore. Services is bad here. Don't wast your time coming here read more

Out of state buyers, this was an amazing good experience. Dealt with James at the dealership and got a quote online. I negotiated the price without the add-ons and gave them my hard nos which are scents (cigarettes, BO, etc). They said it smelt amazing, so I said ok, I'll fly to you guys but I'll fly right back and you'll lose trust if the price isn't honored or the car smells bad. They honored the price and got me a good finance rate. They were able to actually beat PenFed in term and rate. So, what would have made this a 5 star experience? They like a ton of dealerships fall short on getting people in and out in under an hour. I spent I think 3-4 hours there and then had to drive back to Vegas. I also didn't like that they needed referrals. I rolled my eyes at that and actually gave some fake names and phone numbers. Seriously, go off the credit report. I know they were using those for leads. Other than that, I would def go back to Capitol Kia and do business with them again. They have trust, which is truly 5 stars on its own. But they could adopt some better practices which drops it down to 4 stars. Thx Capitol Kia! I love my new ride! read more

Capitol Kia - EVA, my 2023 Niro EV - Car Dealers Near Me - San Jose, California

Unfortunately, my husband and I are on the hunt for another family car, but we know exactly what we want. We're looking for a 2020-2025 used Kia Telluride. Capital Kia had a green one we were interested in, so my husband called and got in contact with Juan. Once we set up an appointment, we headed over. The parking lot was PACKED. We had to drive around a couple of times just to find a spot. Since we were driving a rental van, it made things even harder with such a small parking area. Once we finally parked and walked in, we met Juan, who then handed us over to Jose. Jose showed us the vehicle, and honestly, we loved it. We ended up walking away because we still had other cars to look at. About an hour after we left, Michael called and asked if there was anything he could do to get us back to pick up the car. We had already seen other cars, but that one definitely stood out. We made our offer, and he said he would call us back--but he never did. We're still looking for a vehicle, but we never heard back, not even with a counteroffer. All in all, the service wasn't bad, but it definitely wasn't outstanding. I'd give it 3 stars, mostly because of the parking issues. read more

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5 stars to the awesome Carlos!!! You and the wonderful team at capital KIA truly have that A1 customer service!! Over all 5 stars thank you again for helping us lease an amazing mini suv read more

Capitol Kia - Come to Carlos Colocho he is the best and helped us get our car! - Car Dealers Near Me - San Jose, California

I purchased a 3-year-old Kia from Capitol Kia on December 4, 2025, trusting their 'multi-point inspection' process. Less than 1,000 miles later, the car died in the middle of a busy road due to a complete battery failure. O'Reilly Auto Parts confirmed the battery had 'bad reserve capacity.' This was a terrifying safety hazard for me and my family. What is more disappointing is the lack of accountability. I have tried calling multiple times to speak with the Sales Manager, but they constantly make excuses and avoid the conversation. It is clear that their 'inspection' was either not done or done poorly. I am sharing this to warn the San Jose community: do not trust their inspection reports. I am still waiting for the General Manager to contact me to resolve this. I expect a full refund for the battery replacement I had to pay for out of pocket and a formal explanation. I will be reporting this to Kia America and the BBB if I do not hear back read more

Capitol Kia - multiple point inspection report - Car Dealers Near Me - San Jose, California

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made an appointment for safety recalls week in advance. When I get to the dealership for my appointment I asked if they have all the parts that they needed, of course they did not have it. I have the same experience 2 times already, I waited 4 hours for them to tell me we do not have the parts we need to reschedule your appointment. @Capitol Kia how's that acceptable you need to make your customer wait 4-5 hours to tell them no parts come back?? Luckily this time I asked before even I dropped off my car and I wasn't wrong I just simply saved my 4-5 hours. I would ask everyone reads my review please ask them before if they have the parts. No respect our time at all we all struggling to make the appointments on time whether works or family etc. very disappointed please Kia work on this hardly!!! read more

The Kia EVs have been getting a lot of positive reviews and in the pursuit of non-Tesla options...I visited here to check them out. The experience, from making the appointment to the actual visit and test drive, was extremely professional. I did not feel any unnecessary pressure or shadiness one might expect from car salespeople. I did not end up buying but left wiht respect for the firm and employees. read more

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I had a recurring Check Engine light. They charged me $1660 to change out the spark plugs and coils. Didn't fix it. Then they wanted $430 to replace an Oxygen Sensor. Luckily I did some homework (consulted AI) and discovered those parts, labor and a rental car were covered by the California High-Cost Emission-Related Parts Warranty. I had to tell them this. Still didn't fix it. Then they quoted me about $2000 to replace the fuel injectors. I declined. I can't afford to let them keep guessing as to what it could be. Plus they add 3% to the bill if you pay with a credit card!! I'll take my business elsewhere. read more

Is there a less than zero? Seatbelt failed on vehicle after a couple years and they want us to pay for it. Customer service is terrible and illegal recordings over the phone. In California they have to Let you know the call is being recorded. I would not recommend Kia... or it could just be DGDG policies. read more

Had my new Kia Telluride's motor wires eaten by a rat in my carport. Was told the wires are now made of soy based ingredients not like the old days of petroleum based wire insulation. So to rats its like a salad buffet. Anyways, the bill when I took my Kia in was 8,500.00 !! I had insurance so I paid the deductible of 500 bucs. The service dept dealt with my insurance company, so you can imagine their eyes lighting up when I told them "yes, I have insurance". I contacted the Bureau of Insurance to tell them about this and they said there was nothing they could do. Should have called the District Attorneys Fraud Division , any place else this would have been probably 2500 bucs. Never went back. read more

We had such a great experience selling our car at the Kia dealership on Capitol Expressway! Initially we went to the Stevens Creek location, and unfortunately the experience there was pretty horrible. Because of that, we decided to try the Capitol Expressway location instead, and we are so glad we did. From the moment we walked in, everything was completely different. The team was welcoming, professional, and made the entire process smooth and stress-free. Brayan helped us and he was absolutely the best! His customer service was A+++, he was friendly, knowledgeable, and made sure we felt comfortable throughout the whole process. This location is by far one of the best dealerships we've dealt with. The experience was quick, easy, and honestly exceeded our expectations. We're so happy we came to this location and would definitely recommend it to anyone looking to sell or buy a car. Thank you again to Brayan and the team for making it such a positive experience! read more

I walked to Kia from Hyundai dealership hoping to look and test drive a Kia Sportage Sx Prestige Hybrid. When I got there nobody was around to help. I was there for awhile and no sales rep appeared. It was a waste of time. I'm interested, but now I'll take my potential business to Stevens Creek Kia. read more

It was ok I guess. My car under warranty had an issue with the headlight so I brought it in for service. Pros: The tech Robin did a great job inspecting my car. Very thorough and I liked how this dealership sends me a video of the inspection for me to keep. Not all places do that. They fixed my headlight and told me to come back if the issue comes up again. Cons: Stealerships, am I right? As expected with stealerships they tried to upsell me additional services I didn't need. They quoted me $80 for an air filter that costs $8 online. When I asked for a quote for a part, it was more expensive than the quote I got from a different Kia dealership. Very slimy from start to finish. I of course refused all the unnecessary work. I don't like how this dealership has no shuttle. Like why? Everyone else has it. How cheap do you have to be not to offer a shuttle to your customers? Would I come here again? Probably. But only if absolutely necessary. read more

I worked with Sebastian at Kia on Capitol Expressway over multiple visits and had a consistently solid experience. Though newer to this dealership, he was cordial, professional, and punctual on each visit. Communication was thorough throughout the process, with Sebastian keeping both management and me informed at every stage. When questions came up that required follow-up, he took the time to get clear and accurate answers. Sebastian helped source and review multiple vehicle options and was patient and understanding throughout. When I raised concerns about potential alignment or pulling issues, he was proactive in ensuring the dealership addressed them and in building confidence in the vehicle being purchased. He clearly relayed the concerns to his manager, who supported the steps taken. Overall, the process felt organized, transparent, and well managed. read more

Every time my wife takes her car in for prepaid service they lose the valve stem caps on her tires. I replaced them with metal caps and at her last service she told the service rep to make sure they didn't lose The caps. She picked up her car and told me all the caps were there. when I checked, the left rear was not one of the original set of metal caps, but a standard rubber one They put on because they lost one. This isn't the only thing they have screwed up, like forgetting to reset the service light on the dash. I always get a text from the service manager asking how my experience was and I let him know. I have called and emailed saying I would like to discuss my issue and her never reply's back. Their customer service when it comes to results sucks! read more

=== Repeat customer here, above and beyond finance dept === + Great inventory. Seemed to have better inventory than the Steven Creek Kia. + Salesmen were relaxed and low-pressure. Try to get here during the weekdays though -- after work and on weekends, it can be a zoo. * Can't comment on the sales process because we used Cartelligent to buy the cars. - One of our cars didn't have a second set of keys. So we had to come back for those, and they had to be cut so that was a 3-4 hour process. ++ Even with the negative above, Kia Capitol's finance guys brought this review back to five stars. We had a tough time finalizing the lease on our second car here (we definitely contributed to the problem). Most of the problem was with Kia Finance US so Capitol Kia could have ignored us. But Casey Weber in Capitol Kia's finance department went above and beyond in taking care of us, following up, taking action and working with Kia Finance, and getting us to a happy state. Incredible focus on customer that was sincerely appreciated. In general, every experience we've had with Kia Capitol has been positive. read more

Victor was amazing to work with! He was professional, honest, and made the whole car-buying process easy and stress-free. He answered all my questions! I'm really happy with my purchase and would definitely recommend him! read more

Capitol Kia - Car Dealers Near Me - San Jose, California

​My experience with this business has been incredibly frustrating, to say the least. We made the mistake of ordering warranty parts here and have spent the last two weeks trying to get someone on the phone to schedule an appointment. ​Despite leaving multiple voicemails, I haven't received a single call back. It's a waste of my time, but my only remaining option is to go to the store in person just to get an answer. The lack of communication and disregard for customer service is unacceptable. read more

Came in ready to buy a car and get a deal since I came in late December of 2025. I've bought plenty of cars before so I knew (THOUGHT) they would be willing to give deals on 2025 models. I was WRONG lol. I dealt with an African American male named James who was not willing to move on the price. It was only discounted 1k and I've never had a salesman refuse to make a deal. James then got a Hispanic male (didn't get his name) but he was probably in his late 20s early 30s and buff with slicked back hair. This guy too wasn't willing to budge on the price for a new 2025 car. I asked to see the invoice and he said they don't have access to them which I knew was completely false. I've always asked to see the invoice and never had an issue at any other dealership besides this one. I left immediately since they were being sketchy. I got a call the next day from the manager and he asked what he had to do to get me into a new car. I explained to him the lack of salesmen I dealt with. And the fact they refused to show the invoice alleging they didn't have access. The manager said he had no clue why he would say that and immediately pulled up the invoice. I thanked him for calling but let him know I would not do business with Kia and like I said I was ready to buy a car and I actually purchased a vehicle right after leaving this sketchy dealership. So maybe there are good salesmen at this Kia dealership but I would avoid the two I dealt with. read more

Customer service. I called the service center yesterday, 8-13-25. I was inquiring about a vehicle that belongs to my nephew. I had spoken to the "service advisor," Eli, about a month ago about my nephew's car. I gave my name and asked to speak to Eli. The receptionist put me on hold. After fifteen minutes on hold, the call went back to the receptionist. The receptionist said that Eli "didn't know who I was." Instead of her telling me that Eli would not accept my call, I was ignored and left on hold. Since when is customer service about screening calls and ignoring customers? When I asked to speak to someone else, the receptionist said that all service advisors were in a meeting. The DGDG slogan is "Be Happy." The new DGDG slogan should be "F*ck off!" read more

Capital Kia wasted my time and insulted my intelligence. I was kept there for nearly two hours while they "worked on a deal" for a used car. I was very clear upfront. I was looking for a price slightly below the asking price. Nothing exotic. Nothing unrealistic. After almost two hours of waiting, they came back with an offer $10,000 over the asking price. That is not negotiation. That is either gross incompetence or a deliberate attempt to see how much nonsense a customer will tolerate. Either way, it shows zero respect for people's time and an assumption that customers are too uninformed to notice. If you value transparency, efficiency, or basic honesty, skip Capital Kia. There are plenty of dealers who do not treat customers like captives or fools. Total waste of time. read more

Beware when purchasing a used vehicle from them.... They are misrepresenting cars and are not transparent. I just bought a 2017 Toyota Highlander hybrid on Jan 13. On Jan 20 the car started having problems starting, getting error messages, warnings that the hybrid system had stopped. So I took it in to a shop and just paid $586.72 to replace the 12v battery. (Which the shop said was under 10v static, wouldn't take a charge, completely bad.) This is definitely something I would have expected Capitol Kias multipoint inspection to cover and specifically asked about the 12v battery when buying the car. However, our sales rep, Carlos, and the general manager said all was great with the car. I've contacted both Carlos and the general manager individually to inform them of the situation and have heard nothing back. read more

Don't waste your money or time. Avoid this dealership / service center. brought in a newer Kia for repairs and spent well over $5000 over a 4 weeks of waiting for the repair to be completed. Day after the car was returned "repaired" it broke down on the freeway. Took it to another shop and told "total loss due to negligent repairs." In other words - they fried car computer sensor system and installed equipment incorrectly and cause damage beyond repairs. you would think dgdg or Kia corporate would step in but since all Kia dealership service repair centers are independent contractors. No refunds, no warranty ,no money back money. Be advised, Go anywhere but here for anything. read more

I received Great service at capitol kia service department today. I went in and talked to Raymond and he was able to answer all my questions and set me up to get some warranty work done and really made sure I had everything I needed taken care of. I appreciate a knowledgeable staff especially when it comes to my cars and can recommend bringing your Kia to these guys. read more

Jordan at Capitol Kia was really helpful and respectful. Will definitely shop with him again. Highly recommend Jordan!

I would so want to appreciate their service, particularly Anthony who really did a great job servicing me. However, I am very dissatisfied with the overall service. I came in 7/16 to do two simple recalls on my 2013 Kia Soul, one of which is to replace the HECU fuse. After it was done I went home and open the hood at night and guess what I found? The fuse cover is completely loose and did not fit! Upon further checking on my side with the "safe campaign document" I see that obviously the part that put on is WRONG! It was 91AM1 11011QQK instead of 91AM3 11011QQK! I can clearly saw from the part installed and the document I had that I this is the wrong part! Not to mention that the fuse cover is loose and unfit! I cannot imagine how they would deliver a vehicle to the customer with a loose and unfit fuse cover! This changed a possible fire hazard to an imminent since the fuse terminal plate was placed at the vicinity of the battery pole. I was furious and could not sleep well that night. I did contact Anthony the next morning and I was delighted by his response and took care of my need and get the correct part replaced in no time. That I really appreciate. However, I found that ridiculous that I need to spend time downloading and reading service document and showed it to the dealership service! I just couldn't let go of the fact that the vehicle was delivered to me yesterday in such condition and the time I spent on coming to your dealership twice for such a simple recall service! Their Service Manager Rick Wade texted me the same day and request feedback. I emailed him my story and got no response at all. Then come today 7/28 and I found that lower steering column cover was removed and put back to perform the other recall service for their infamous "anti-theft ignition protector". However, two out of three screws to hold the cover was missing! I found one on the carpet and screw it back but another one is nowhere to be found! Now I understand why people lose faith to dealership service center. read more

Capitol Kia - cover not fit and obviously not locked - Car Dealers Near Me - San Jose, California

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I eventually got Kia to buy back my Soul under lemon law. I can't fault the service people for a crappy car, though they did repeatedly claim (or "think") they fixed the problem which was maddening and exhausting. They even flew in a guy from headquarters to fix it one of the last times in the shop. I do stand by using a dealer group (like DGDG) because they are eager to keep their customer service survey ratings high, so I will amend this to a low four stars. read more

Excellent service every time at this Kia dealership! My 2023 Kia Rio has been maintained on schedule with all services performed properly, and one issue was diagnosed under the 60,000-mile warranty with no charge but other than that the car has been solid! The maintenance package has been well worth it. Service is always completed on time, and I really appreciate the complimentary car wash. The dealership is clean, with comfortable leather couches, great Wi-Fi, and free coffee in the waiting area. Everyone is friendly and welcoming. A special thanks to Raymond, my service advisor who is knowledgeable, patient, and always ready to answer questions. Truly the definition of excellent customer service! read more

Enrique helped us find a car we were comfortable with, and was overall very helpful. Randy helped with the paperwork- also very pleasant to work with. Highly recommend! read more

Went to buy a used car from this dealership. We talked with the dealership over email and while they wouldn't negotiate the price, offer seem to be competitive and we drove out for a test drive and set up a prepurchase inspection. Everything went well and the salesperson that helped us was great. However, the rest of the experience did not go so well. We scheduled a pre purchase inspection with a local shop and while driving there I notice that there was quite a bit of shaking of the wheel and it seemed like alignment issues with the tires as it was hard to keep on the road. I figured it might be an issue with tires so I figured I would let my mechanic decide. When we got the car back from inspection, they let us know the bad news. The car had multiple issues and it seemed like they had used low quality parts to fix quite a bit of the car. The car was a lemon, while it had no reported accidents, looking at the underside of the car myself showed extensive part replacements and leaks in the engines seals. We took it back to the dealership. Not worth the hassle and if you do decide to get a used car heat please make sure you get a pre-purchase inspection! read more

I've been buying cars and thus engaging with car dealers for 40+ years now. The experiences have been mostly crummy. A few dealers have even managed to unsell a car they've sold because they played games at deal closing time. Oh, do I have stories. So dealing with the folks at Capitol KIA was a revelation. Attitude seemed pretty chill. Communication was quick and to the point. Pricing was transparent and fair. Inventory on the model I was looking at was the best within 400 miles. None of the usual dealer nonsense: "Oh, we already installed a GPS Security/Paint and Fabric Protection/Theft Protection Etching crap package that adds $1500-$2500 to the price."(They'll gladly sell it to you if you want it, but you don't.) My sales rep (Nikita) was an absolute pro. Very knowledge about the ins and outs of the EV9. You should ask for him. My only complaint is that they were supposed to deliver the electric vehicle fully or mostly charged. The rep said he was charging the Supercharger session to the dealership. But they actually charged it to my vehicles account, using up 7.9% of the 1000kw allotment KIA gives you for starters. Not good!! read more

The team there were excellent, especially the Manager Alex and the sales person Jordan. Jordan hasn't been with the company very long and my wife and I appreciated how professional, knowledgeable and kind he was. The sales and finance Manager were great as well but we didn't spend a lot of time with them. We really enjoyed working with this store and really like the vehicle we purchased from them. DGDG Kia is really lucky to have this group of people together and Jordan is a young guy with the brightest future ahead of him. Thank you all for professionalism, we appreciate it. read more

Capitol Kia - Overall view of vehicle - Car Dealers Near Me - San Jose, California

Easy to locate, friendly staff, free coffee while you wait, vending machines, walking distance to gas station or McDonalds if you're waiting for your vehicle to be serviced, free WiFi - I mean, if I had to provide a complaint, it would be that there isn't an outlet for me to plug in my dying phone ‍ Overall, I'm always pleased with their body of work on my vehicle. This is also where I bought my vehicle from a salesman who was not pushy at all. Looking for a new whip? Hit up Capitol Kia. read more

Mario was a great sales person to work with. I wanted a red Niro EV and he found me one. After the sale I called him several times about other unrelated, issues and he was always very helpful. read more

APR I was offered 9.99% at first, which was ridiculous. Gas & Charge My car wasn't fully charged or with full gas when I picked up, even though I reminded the sales to do so. read more

Went in to look around for some car options and Bryan Santos quickly approached us and showed us around. He did not hesitate to answer any questions that we had and made us feel comfortable. Thanks to him, we definitely walked out with a car we loved and in between waiting for things to get sorted out, he made great conversations about food which helped ease the mood. On top of that, had my son and nephew with us so he entertained them while helping us. Thank you Bryan! Highly recommend asking for him and he will get make sure you get a great experience. read more

6 months later and never got a response from Capitol Kia. Contacted someone named Tony Tran but they never responded. I'd avoid this place at all cost. They never gave me the coolant. And they either caused a leak or didn't notice it. After they had put down in their inspection that there was no leak before they changed the oil. Lack of response. Over charging. Complete lack of any customer service it pains me to give them 1 star because they deserve much less. These people are SCAMMERS! read more