I'm not sure if I can consider myself a regular here, however I have visited for food and drinks about a half a dozen times in the past 5 months, and will not be going again.
I dropped by for a quick lunch on a Tuesday afternoon with another girlfriend of mine who IS a regular. We sat ourselves in the dining room by the fish tanks, not much of an atomosphere but surely I would have returned regardless of that, until we were waited on.
The restaurant was not very busy at all, about 5 tables had people and the bar was about half empty. It was approx 2pm. We had the most extremely rude and irritated waitress ever. This is NOT the first time this waitress has been rude. An older lady, I do know her name but I will refrain, and I will also say I have had several pleasant experiences with other waitresses at this establishment, but ALWAYS treated rudely by this same woman. I suppose if they want more business they should pay closer attention to how their customers are being treated by certain staff.
We were asked if we wanted drinks. I asked for a drink that this particular waitress knew myself and another regular customer (name mentioned) always get. She looked at me like I had 2 heads, but then told me the correct name of the drink. I shrugged it off. She came back with my friends drink and stated she didn't have one item of the drink but could use *this* instead. I said no problem. This was a raspberry chocolate martini made with godiva (darker) instead of another mix which was clear. No problem. The drink came back looking like rusty water and tasting like whiskey. NOT what I expected OR ordered.
Now for the food order. We both decided to go with chicken caesar salads and asked for bread on the side. She stated matter of factly that bread did NOT come with salad but she could bring us a loaf of it. *blink* I have always been offered bread at this restaurant upon being greeted with placemats and silverware, and I have never been "charged" extra for bread that didn't come with a certain meal.
10 minutes went by and our waitress returned to the table to advise that they were out of romaine lettuce (which happens). She offered "regular lettuce" with caesar dressing. I agreed, my girlfriend opted for kale soup instead. About 20 minutes passed and our food came. My salad ended up having onions and tomatoes on it, which I do not recall asking for on my wannabe caesar salad, and no croutons. She THEN again stated to me, "what kind of dressing would you like?" I said caesar and she disappeared again. Mind you we had to ask again for a loaf of bread in between. At the same time a table of 3 gentleman got 2 loafs of bread (I don't recall hearing them ask for it) and their 3 salad plates, 2 full bottles of salad dressing, returning her to the table THREE times (hands full) and then asking if there was anything else she could get. At this point I am STILL waiting for my dressing. She returned to the table to ask "how is everything" and I peered at her and advised that I was waiting on my dressing. My friend was half way thru her bowl of soup, which she said was good (without crackers). She never said sorry just flew from the table and came back with a tiny sauce cup with dressing in it for my huge salad.
The food was overall good, fresh, and at the proper temperatures. Before we got the bill my friend asked to have separate checks. She rolled her eyes at her and said, "you should've told me that BEFORE you ordered!" My friend and I just looked at eachother in disbelief with her tone. She never came back to the table except to drop the bill. This is THE very first time I have left a zero tip, and I am ALWAYS a generous tipper. I'm sorry, Captains, but you lost a few valued customers and their friends. read more