I was looking at this 2008 Lexus IS 350 that the dealership has for sale, it's been up for sale for a few weeks since I've been actively searching for this specific car. I've always just scrolled past it because the price was a little higher than the average price of that car's year, make and model. But I decided to give this one a shot, I looked at the carfax, liked what I saw, so I decided to call the dealership to get more information on the car. The guy who answered the phone was very sarcastic and rude, that's the first issue, I decided to ask a few questions because I'm very interested in the car. I told him that I saw some reviews online about hidden fees, and told him I'd like to know approximately how much I should expect to pay for this car, and he said he wasn't at liberty to discuss prices over the phone. I explained to him that I'm not local, but I am very serious about the car, he told me in order to talk prices, I'd have to fill out a credit application and go through an inspection service called "Lemon Squad" which would cost me about $300. Why would I fill out a credit application and run my credit before getting a better idea of what I'd be paying? I told him I wasn't comfortable doing so, and he said "we add an anti-theft system to all of our cars which increases the price by about $4,000 or $5,000". I told him I wasn't interested in that, would it be possible to get that removed from the vehicle? He said "I'm not going to haggle with you over prices over the phone, we've sold plenty of cars to customers who had no issues with our prices who happen to be local, I'm not going to go above and beyond for a customer who's out of state". So not only is the car listed about $1,000 above carfax market price, they will add an additional $4000-$5000 for an option the customer didn't request which doesn't reflect the listed price, plus I'm assuming that'll come with dealer fees and hopefully not a bunch of other hidden charges. Disgusting. Very unprofessional and lost my interest. I didn't get the salesman's name, I wish I did. I normally don't leave reviews, especially bad ones, but I felt like this one was necessary. read more

This is the worst dealers I've ever encountered!! They don't get back to you, they're rude, and try to FORCE "accessories" that they swear ARE PART OF THE CAR!! They are a joke and treat customers like "Car Lux" knows everything and the customer should just agree with what they tell you! read more

This had to have been the BEST experience I've ever had while car shopping!! I came in here unsure of what I wanted or what I was looking for, but Christian changed that experience for me 100%! He was the most patient person I've met and answered every question I had with no hesitation. Even when I was very indecisive, Christian helped me decide what was best for me and my budget. Not once did I feel pressured to purchase a vehicle I was not sure of. I will be back to purchase another vehicle with my family members soon, but will only want to work with Christian and his AMAZING customer service!! read more

terrible car dealership! definition of a shady shady shady dealership and thats an understatement. will try and sell you a broken car, lie about it being fixed then add on 3500 to the price at the very end without ever mentioning it for some "theft" bs and say its mandatory when its not!! thats where they make their money do not.buy.from.this.place. you.will.waste.your.time. take it from me who already went through it. read more

Received a call from one of the sales people, and he immediately started to interrogate me about cash, or financing deal. When I asked him about my offer, he just said he didn't see it in my correspondence, and then continued asking if I was going to finance with them, or if I'm going to finance it with my bank. Not once did he said anything about the car. Anytime a dealer is asking about what you do, or how you are going to pay for it, they are fishing for your financial status. They want to see if you can afford a car, so they don't waste their time. They will also rip you off if you going to finance with them by up selling you an interest rate. A simple deal could costs thousands of dollars if you finance through a shady dealership. My advice, shop with your own bank. Furthermore, they sell some bullshit accessories (GPS, paint protection and etc) that they preloaded on every car with a penny to a dollar to them, but it will costs 400-$1000. By the way, those GPS trackers require subscription, which you as a customer pay on a monthly basis. If you don't, you just pay hundreds of dollars for useless device. In addition, when you finance your that $400 could cost you extra $2000-5000 pending on you APR, and on a length of your loan. Stay away from this dealership and any other dealers that use these type of tactics. read more

Just did business at Car Lux in Hawthorne Blvd, was impressed with the quality of cars and patients of staff. Don't be shy to come down and do business but look for Jairo!! read more

Don't waste your time here. Terrible salesmen. Require purchase of expensive security package without telling you upfront. I stuck my head inside a car I was interested in and it REEKED like cigarettes. I told the salesman and he stuck his head in and said he didn't smell anything. Just to repeat, it REEKED like someone just smoked a pack of cigarettes in the car. I didn't even think about making an offer and just left. I can't imagine any car lot being worse than this place. read more

Jario was helpful the entire time with all my questions and concerns, The customer service was amazing smooth and easy no headaches at all would 100% recommend read more

DO NOT GIVE THESE PEOPLE YOUR MONEY! Workers were pretty nice however the owner or manager (not sure what his position was) is a terrible salesman. He tried to bully me into paying a high rate for a car. When I told him my max price he laughed in my face and denied me the ability to even test drive the car (which is why I was there, I had an appointment to test drive the car I had my eye on) He proceeded to tell me not to waste his time because it was a Saturday and there were other customers. I was very serious about making a purchase that day at this dealership prior to speaking to this horrid mad with the missing teeth. After he disrespected me there was no way I was giving them my money. read more

Don't let the location fool you. This is a first class operation with clean, low milage higher end cars. I live in HB but thanks to the internet, I found what is now my new Mercedes S550. Turns out, they had an s-class that had spent its life in Newport Beach. Always services at the local Mercedes Dealer and in literally perfect condition. I looked everywhere here in OC for a clean black on black s550 with the AMG kit. Funny I had to go to Inglewood to find my car when it spend its life just down the road from me. I dealt with Arman Rajabi. Solid guy. Lightening fast responses with the calls and texts. Even met me late Friday night, then early Saturday morning. I'd contact him directly 818-300-2179 I dealt with Pete in finance, also a great guy. I paid cash for my car so I can't speak about their financing options but Pete was transparent and wasn't pushy about selling me extras like a lot of business office guys do. At the end of the day, they had the best deal in southern California on literally the exact car I wanted. They have adopted the no haggle price model too, which I'm okay with since they were honestly very aggressively priced. If you walk the lot, check the internet price vs the sticker price, you may save a few bucks. All in all, I can't pick a single thing I'd change about the entire transaction. Well worth the drive to Inglewood. read more

Car Lux - This car spent her whole life here in Newport. I bet she's happy to be home. Thanks Arman, we love our new Mercedes. - Car Dealers Near Me - Lennox, California

So I came in today ready to buy a car and no one introduced themselves. When someone showed up I asked questions. I noticed the car needed gas and asked if it would be filled up. They FUCkEN laughed very childish and unprofessional . Also when it came to making the deal they tried to RIP me OFF . They brought it up to 23,499 plus some other stuff. Which brought it up to 25000. And they wanted to pocket the down payment of 2000. From my understanding they have to discount that. I also asked for my full credit report which they did not want to give me. I work for a property mgmt in OC which if they ask for a copy we give them the full report. STAY AWAY . They steal your money. They really tried to pocket in 3k. I would have rather left 0 star read more

Car Lux - Car Dealers Near Me - Lennox, California

You can't even test drive the cars. They'll tell you have an appointment and then tell you the car isn't even there. One of the salesman was plain out weird saying the car I wanted was fuck boy stuff.. like who even says that aren't you supposing to me selling stuff not steering me away from the vehicle? Just an overall bad experience here. read more

Really good service from Chanse the salesman. 10/10 would recommend! Very friendly and got me in and out.

Great deal, well maintained car, good customer service. I am very much satisfied with the purchase

Came in today in today and Jairo was the representative to help me. I needed help with translation to Spanish and he did excellent. Although, the car I initially came in for was out of my price range he was able to show me other options and him and his manager Pete got me approved for my second option!! Thank you guys. read more

Bought a used Tesla. Great condition. Low mileage Esteban was very helpful and patient read more

Do not purchase a car here! I bought a 2018 BMW M6 and the engine blew out within less of 2 months. I tried calling to talk to someone at the dealership and they keep sending me to a deadend. Now I'm stuck with a failed engine and I'm they would love to sell you more lemons. read more

Don't buy from this dealer they sell broken cars which they then pretend they don't know nothing and when you call to complain they don't care what you say it's all a scam!!! read more

Car Lux - My BMW I picked up at the one and only Car Lux - Car Dealers Near Me - Lennox, California

See all

Our experience with this dealership has been what seems to be the norm nowadays with used car sales so I will spare you the long details. Long story short, the prices online do not represent the actual price before the taxes and fees are included. You will be priced around $3000 for a bs GPS added item that they refuse to take off. They will tell you that this was made clear in their adds however all online ads are written in a way to deceive you. Obviously any optional items the buyer wants to add will be added on to the price but it is never made clear that there are dealer added NON optional items. So in the end whatever price you see online add about $3000 to get a more accurate price. It's a very traditional scummy used car dealership tactic so don't waste your time and fall for it. read more

Firstly, this was a horrible experience. I arrived on the lot and was there for 30 minutes before a clerk was able to assist me, after I went into the office and let them know that I am interested in getting a vehicle. Finally, upon the arrival of the salesperson (Mario), we were able to locate the car after 10 minutes, when he said that he just brought the car from another lot. I don't know how you can misplace a car you just brought to the lot moments before. I ask for the price (which on the site was $20,999) and Mario confirmed. After the test drive while going over the paperwork, the price increased by $1000. Also, I asked about non-factory modifications and told him I did not want them and wasn't willing to pay the $1850 for them and asked could they be removed. Mario refused. I had my own pre-approval financing with terms I was comfortable with and I showed them, and Car Lux ran my credit for terms that I did not agree to resulting in a hard pull on my credit. Car Lux tried to charge me an additional $1000 to the purchase price, charge me for accessories I didn't want, have me accept terms that cost ($37 more per month) for an extended term of an additional year. Which would have me pay over $33,000 for what I was told was a $20,999 car. No thank you I will not ever give Car Lux my business. Do with this information as you wish. Just make sure you know your numbers and level of comfortability. read more

They owe me money for the car gap insurance refund. They gave me the run around for weeks. Now they won't answer my calls. Terrible service.

Scam artists should be the name of this dealership. I drove down from Lancaster to this place after speaking with Pete. The sticker price on this car was $13499. This pictures online looked really good. When we got here the antenna was broken on the car, the was filthy on the inside, the battery was bad, windshield wipers were broken, ( they did offer to fix that ). The paint was terrible, and this guy wanted me to pay $18999 out the door for this car. The extra charges were stupid. $1200 for a anti theft device that I don't need. I have great insurance through USAA. I could see if I was financing through them, but I wasn't. They were getting paid for the car. DON'T GET RIPPED OFF BY THIS PLACE. read more

my sales consultant was Mario and he helped me was very transparent with all the numbers and got my car and paper work done with no problem! he sat me down went over numbers with me and was very patient!!! I shopped around for 2 days and he got done in 3 hours what other places couldn't do in 24 hours thank you for everything Mario! read more

I had the most absolute amazing experience purchasing a beautiful car today. Every single person I met at this dealership helped me out with total respect and dignity. The entire process was so smooth. The dealership itself has an amazing inventory of cars. Thank you Pete and everyone else there! You guys are the best read more

My wife and I just bought a car from Car Lux and is the best decision, we live in Oregon and Pete and Mario were able to help you with the shipping process and less than a week later we received the car in our house, definitely is a place that we recommend and we'll buy again. Ask for Mario and Pete. read more

The car was sold with some problems that were not brought to my attention when I called to see how we would go about getting to a compromise seems like the staff was avoiding contact with me and after spending about 30k my car shouldn't have any issues for at least 6 months my salesmen were Dimitri and Mario. read more

Horrible place DO NOT GO! Will have you waste your time, car won't be ready, will try to sell you cars that have unfixed problems, and at the end will add on crazy dealership fees that they claim is law BUT is not. Also overheard the boss talking about how he was selling a car that should not be sold due to issues with the car. Will laugh in your face if you bring up any issues too. Highly unethical place that will sell you a broken car without a car in the world. Scammers! read more

I came in last week to see a 2015 Silverado 1500, it was nice and had all the features I was looking for, I asked the sales man by the name CARLOS and he was telling me that I need to fill out an application and run a credit report before I can even test drive the car, that it was company policy. I wasn't comfortable with giving that information before test driving the car so I left. I called a 2 days later to schedule a test drive for the same car and was told I don't need anything but my driver license to test drive the car. The day before the test drive I checked and saw the car was sold. This person Carlos was very unprofessional and I felt discriminated against because of what I was wearing. It also felt like he didn't want to move the two cars in front of the Silverado I wanted. I called the manager and was told he will bring it up to the salesman attention and felt rushed off the phone. Will never return to this dealership again. read more

Alberto and Ron were extremely helpful and straight forward. No hidden fees, they explained everything and took their time to make sure you are aware of what you're signing. Very fast and smooth transaction, definitely would recommend to friends or family. I walked out with a deal that I was looking for and couldn't be happier! Thanks again! read more

Car Lux - 2012 M56 - Car Dealers Near Me - Lennox, California

See all

UPDATE: what they submitted to Capitol One and what they gave me as a quote were TWO DIFFERENT prices. So they tried to submit what capitol one approved to them and then give me a different price. Complete scammers! I wish I could give them zero stars. Don't do business with Karls. I had special financing through capitol one and was told I would get that EXACT offer, but that was not the case when I got to the office. They tried to make my payment go from $300 (what capitol one was offering me) to $357. Which was waaaay over. It's because he added the warranty without asking me. When he removed the warranty, it was $321, still over. It's because they removed the warranty but then added a $850 accessory fee. When I inquired about that, they said they would take it off and gave me another sheet with the same price...$321 because they removed the accessory fee but then added it to the gap fee. I included pics so you know I'm not lying. Please note how the accessory and gap fee go from 0 to over 850. This doesn't even Include that after all of that, they finally told me the car has structural damage. They were trying to milk me for every penny they could. Karls doesn't know what he's talking about or doing for that matter. He complained that I came in at 9am instead of 12pm because he couldn't go out the night before. All around, unprofessional, untrustworthy, and extremely shady dealer. I will be going to a major dealership instead of this one. read more

See all

Jairo Guzman provided great service the moment we walked in . I got the car I wanted within a short notice. He assisted in providing the best deal! Definitely recommend this place and him as a sales consultant. read more

BEWARE! Time-wasters. Despite phoning beforehand and discussing the car and making an appointment to test drive, nobody told us that purchasing the car would require an additional $3,000 for a mandatory theft patrol feature. Manager then had the nerve to laugh at us for walking away because of that. Don't bother. read more

I've been trying to reach out for help with getting a car and it took a week before hearing back through an email at 4AM. I tried calling back and the person I talked to were rude and condescending. Don't give them your business. read more

I purchased a 2014 BMW 650i Gran Coupe from Car Lux on 6/2/2020. My experience was overwhelmingly positive. My salesperson was Ron and I also worked with Pete. They assisted me quickly and professionally through text and e-mail before setting up an appointment for the test drive. After completing the sale, they even went above and beyond to ensure my happiness with my purchase. Many places would not offer the level of service I received AFTER the sale of the car. I am writing this review to thank Ron, Pete and all the people at Car Lux for helping me buy my dream car! I highly recommend them! read more

Car Lux - 2014 BMW 650i Gran Coupé - Car Dealers Near Me - Lennox, California

this is nothing but a scam dealership, if you are planning on buying with these scammers make sure you understand, the price listed does not include the wheels and tires, lift or lowering kit, gps monitoring and god knows what else these people add to the price, so plan on paying around 5k over listed price, what joke these people are read more

I would stay clear of this place. Jairo was great but the managers were not. Cars were 2k more than what they advertised. Had an appointment and the cars were at a different lot and not ready (one had to be jumped). I had the money in my pocket but they would not give me the advertised price so I went someplace else. Management was rude. read more

Came across Carlux online saw they had a great selection of vehicles and saw one I was interested in. I got in contact with sales rep Jairo, he asked what we were looking for and price range and then he was on it, got me a pre approval and made appointment to go test drive and see vehicles. Jairo and the Finance Team Pete and Albert made our car shopping experience stress free, quick and easy. My experience was so great that I returned within the week to purchase a second car for my daughter. I absolutely recommend Carlux to anyone looking for a vehicle that has great or challenged credit. read more

Car Lux - Car Dealers Near Me - Lennox, California

See all

Car Lux is the Best in LA they will work with you whatever your circumstance, when you come in ask for Albert he help me through the biggest purchase and was knowledgeable and courteous throughout the whole process! read more

Car Lux - Car Dealers Near Me - Lennox, California

See all

Absolutely horrible follow up. Adam and Dimitri are absolutely worthless as sales agents. Asked for additional information regarding a Cayenne they have listed and after a couple of inquiries, zero response. read more

Big thank you to Esteban for helping me get my dream car! Esteban kept me updated and sent me pictures as soon as the car was available. Process went by smoothly and was in and out in time to get to work. I was surprised by their amazing selection of cars in their lot. Definitely referring my friends and family to them. read more

Car Lux - Car Dealers Near Me - Lennox, California