Well after reading the reviews I will not be shopping at the dealership...I was shopping with them a few years ago and I remember they had a good price on a car but they added a $800 dollar fee and they said it was a storage fee I'm like what ?? They said it's a standard fee so nope But now I'm seeing a lot of review saying they list good prices but ad fees for tint and gps and lo-Jack all That's optional but the add it mandatory so they add 4k-5k fee on top of the price you see listed read more

Was on the lookout for a Mercedes within a particular price point. Sam gave me excellent customer service and helped me get the car of my dreams. Huge shoutout to Sam and Nick for their patience and kindness. Would strongly recommend giving this place a try if you're looking for luxury. read more

Mike at service department Took care of me ..first class. Our all car lux is the best place to buy your car 100% Go visit read more

We came here shopping for a car we liked (searching online). What can I say: the car appeared to be in good condition BUT this company is built to SCAM its customers. DO NOT, under any circumstances, fall for their almost 5k "security package". This is a pure scam to take your money. Obviously I didn't fall for it and the moment the sales guy noticed I wouldn't buy their "security package", I was DENIED a test drive. Oh, this is the other RIDICULOUS "policy". If you don't agree to their price UPFRONT, you don't even get to test drive their vehicle. LoL If one person likes how the car handles and feels, that person is waaaaay more willing to negotiate. But at the end of the day, I'm glad they did me a favor to try and scam me before I even try the car. Actually please do keep up this policy, all I can say less people will fall for the scam. STAY AWAY, beware. read more

Complete waste of time. The sales people are unprofessional, have no idea which car is on what lot etc. I drove over 60 miles to get there and made sure to tell the salesman my situation to ensure he wouldn't waste my time and he when I arrived, he was no where to be found and had no knowledge on any of the cars. There is so much more I could say, but the bottom line is that this place is a scam and I would avoid it at all cost. read more

We had an amazing experience at Car Lux. The staff was knowledgeable and helpful. Their inventory is amazing. The sales team was totally transparent which we appreciated. If your in the market for something nice from a reputable dealer please stop by. Thank you Jairo & Pete. read more

Car Lux - Car Dealers Near Me - Lennox, California

Jairo was amazing help!!!!! I had come from being turned down at other dealers and Jairo made a dream car possible in under 2 hours I was in and out with a car.cannot go wrong at all with car lux highly recommended! read more

Car Lux - Car Dealers Near Me - Lennox, California

STAY AWAY-STAY AWAY-STAY AWAY!!!!!! -They sell cars with salvaged titled vehicles. -They try to sell you on the carfax that shows the title is good but it just hasn't been updated yet. -They don't negotiate price. -You're forced to purchase their B.S add-on's like the 1300$ plastic strips on the door jams and the wanna be LoJack. read more

They pretty much make you buy a protective plan for your car that's $4,000. If you tell him you don't want it they say you have to get it I watch them do that over and over and over to people it's pretty sad even if you say no they actually tell you that you have to get it. I tried over and over saying no and they told me that they already put the plan in my car and that I had to get it now and activated it. My grandson showed me the key that they gave him it isn't a key it's a dummy key they gave us no keys for the car anything I asked him or my daughter asked him they said oh he would look into it it never happened read more

Had a great experience here. I walked in knowing what car I wanted to see and Jairo offered me a test drive and was very friendly and accommodating. I was introduced to their finance consultant and they were able to work with me on pricing and get my monthly payment to exactly what I wanted to pay, even with my low down payment. I'm happy with the overall experience. read more

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I been shopping around for a minivan for a while, I wasn't in a rush to buy since it's not a good investment I've seen a lot of minivans increase in value since the pandemic and I had a budget I didn't want to exceed. Then I seen this Nissan quest from CAR LUX I've heard of them through auto trader and my brother used to live in INGLEWOOD so I would pass by it, very high quality luxury cars. So when more details came about and I seen the pictures I was very interested and did the inquire that morning about opening time Victor reached out to me via email and text message I replied via text told him I was on my way, since the moment I got there Victor and all the staff were very cordial, I checked out the van test drove it and told them I was on a time frame I got in and out in about an hour! Signed paperwork and they even let me pick it up the next day. If you are looking for a good car please do business with CAR LUX! ask for Victor he was great and all the staff too and the manager nice read more

Car Lux - Car Dealers Near Me - Lennox, California

Car Lux made the car buying experience just as fantastic as the car I bought. I found my car on the site and filled out the contact form; Ray was great through the entire process. As soon as the car was ready, I gladly made the hour-long drive to dealership. I highly recommend getting your pre-approval and down payment in order before visiting. Ray and Pete were able to make the deal, and I was done in and headed home in less than two hours. read more

I want to give a big Shout out to Andre, he was amazing to work with and had amazing car knowledge. I have never bought a luxury car before so I was a little nervous but Andre and the team at Car Lux made sure I understood everything and worked with me to make sure I got the car that was the best fit for me and not just the one that would make them the most money. I will 100% be going back for my next car and sending anyone I know to Andre read more

Car Lux - As soon as I saw the instead of this car I was sold - Car Dealers Near Me - Lennox, California

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Walked in today and was greeted by the same sales guy that help me get my last car , I have always wanted a newer body Mercedes Benz I finally am able to realize my long time dream . A long time ago I came here with not the best credit and now I worked my way up the credit latter I don't have to only buy Cash anymore. It wasn't a very difficult process I also traded my old car in . I'm very Happy with my beautiful Mercedes Benz I also wanna send a shout out to my sales Guy Nick and the finance guys they always Really come through for my family every time Best wishes to your business know that I will always send my friends and family your way . read more

Sold me a car that had been in an accident despite negative carfax and that had broken AC neither disclosed to me!

I purchase a car fron car Lux great experience And great customer service mike at service department is the best read more

My experience today at Car Lux was so awful I just had to let ya'll know about it. Spot should really be called Car Sux. I called Car Lux at 230p on a Sunday to confirm the car I was interested in was still on the lot, and that someone would be available to go on a test drive with me. The salesperson (name TBD) confirmed I could show up any time before 430p and drive the car. After I confirmed the address (once more because there are two lots listed), I drove about 45 minutes to get there and was greeted by Esteban. Esteban chatted with me for a few minutes but could not locate the vehicle (that was confirmed to be on this lot, not the alternate lot). After a few more minutes Esteban took my info, texted me another address 1 mile away, and instructed me to drive down the block to the other Car Lux location, letting me know either Dimitri or Carlos would be waiting there for a test drive in the vehicle. Not ideal, but hey, this particular vehicle was the right spec.  When I showed up to the second lot at 345p, the gate was closed and the office/property was vacant. I called Car Lux again and spoke with someone named Victor, who assured me Esteban would call me back. I also texted Esteban, no reply. Another 15 minutes passed with no communication. Finally, I reached Esteban after calling the dealership a few more times. Esteban said the crew at this lot must have gone home early, that he won't be able to get to the car, and his hands are tied. I suggested that he might make the 2 minute drive down the block to the alternate lot himself to go on the test drive I scheduled, but he said his "manager would not allow it".  Imagine driving 90 minutes round trip to see a specific vehicle after confirming price, location, and finances over the phone - and being treated like this? Really just awful behavior. Waste of my time and gas.  Here's the icing on the cake: this car was listed @ $15.9k on the Car Lux website. I was looking to pay for the car in cash. After suggesting Esteban drive down the block to meet me for the test drive multiple times, he said he MIGHT be able to meet me if I ran a credit check and "confirmed numbers with him". I asked him what "the numbers" were, because $15.9k + CA sales tax + TTL fees is the price for the car, right? WRONG. This car (and every car on the Car Lux lot, according to Esteban) has a $3800+ theft deterrent system that the dealer tacks on to each sale. Esteban said they "cannot remove" it and don't include the cost in their ads. What a crock of shit.  It's a shame because after all this, I still want the car, but I'll just have to be patient. Thanks for wasting my time on a Sunday, Car *ux. read more

If I could give 0 stars I would. I got a car from here and a month later it broke down. I had to pay out of pocket to fix the issue and have it towed to them. They only want to get the car out they don't really care about quality luxury cars. The front desk girl is extremely rude and dismissive as well. If you're looking to get a car here RUN the other way. They make you write a review after getting a car so don't believe the overly positive reviews either read more

I would give them no stars from what I was just told. Brother and later in law went to purchase a specific vehicle. They shopped and researched around and found the car they wanted at this location. They were met with this "dumbass" named Esteban. At the end he ended up telling my brother and sister in law to stop wasting his time and don't come back here again. What type of customer service is this? They are young and with really good credit and already drive a Mercedes. They wanted a second and for this dumbass to act like this??? Nah no way. So for anyone looking to purchase a vehicle DO NOT COME TO THIS PLACE and DO NOT DEAL WITH ESTEBAN!!! read more

Was very challenging to get a car within our budget because the way the market is now. Most dealer lots are empty. Online dealers have options but they are just online. This dealer is different. They have a good menu of cars which is rare from what I saw visiting multiple dealers in the past few days. They must be great at their game. We got two of the car model we looking for at this dealer (Honda Odyssey touring) Their sales guy, Mario, was very understanding and helpful. He was truly helping us fulfill our needs than him closing the sale. We are very grateful. read more

Car Lux - Car Dealers Near Me - Lennox, California

Great fast service with Esteban. Large selection of vehicles and were very flexible with our budget

Straight to the point dealership, took the time to make sure I got everything I wanted and nothing I didn't. Albert responded to each of my emails and Jairo helped me out with the test drive and overlooking the vehicle. Can't remember his name, but one of the managers was very thorough and made sure I understood everything on the paperwork. read more

Car Lux - Purchase - Car Dealers Near Me - Lennox, California

Dave our salesman was pleasant and through. He listened to what terms I wanted and worked a deal that I wanted..

We were in search for a car for our son and found one that we liked at this dealership. We decided to make the trip to check it out and were so happy we did. Esteban was the person who helped us with this process. He was very patient, helpful and straightforward with all the paperwork and finance questions we had. The rest of the team members were also very kind and helpful. It was also nice to get all the detailed history of the car, fun test drive, and very nice car selections. Highly recommend! read more

Awesome experience with the purchase of a 2014 BMW 550I Individual package. Chris did a GREAT job showing me the different option on the car an a amazing job describing the specs. They provided the Carfax history of the vehicle. In the waiting room, my total time at Car Lux LAX was about 2hrs. (Not bad). Kim, in the waiting room, what can I say? She very helpful by calling BMW and ask if factory warranty still applied. I took the best car on the lot. The Exterior Color OMG (Champagne Quartz Metallic) and Interior Color: Cinnamon Brown absolutely beautiful. Thank you all at CarLux LAX read more

Car Lux - Car Dealers Near Me - Lennox, California

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Poor service. They require "express five" on all purchases which makes you pay for a warranty no matter if you want it or not. Up to 4.5k in extra expenses for qualities your insurance will already cover. Waste of your time and dishonest salesmen. read more

Jonathan, my sales representative was the best they took me out of a dodge 2020 and put me in a BMW X5 for cheaper than my value of my car. Not only that you assist me with everything outside my vehicle to put inside my vehicle. Great guy great spirit, Christian people love talking to them made me very comfortable and didn't take all day. Only thing I asked, is they put up a vending machine Jonathan? Thanks for my new car. You guys are the best. Happy Resurrection day. read more

Come in and see Dave! He'll take great care of you. Honest friendly and extremely helpful!!! read more

Let me start off by saying that I recommend this dealer and it gets a 5 star rating from me. I was helped by Andre and he made this car buying experience for me very simple and easy. He communicated very well and was very professional. I dealt with Nick for financing and Pete for the final paper work, they were both very polite and professional as well. Great dealer I would recommend them any day! read more

Car Lux - Car Dealers Near Me - Lennox, California

Thank you to all the guys at Car vLux with helping me . Answering any question i had . Very helpful and honest and patient with my search . Merci Db read more

Very overpriced vehicles. Went ahead and bought a truck from them anyway and never received license plates. I called and left messages twice with they're customer service department and never got a call back. Now we need to go to DMV or AAA to get plates. Don't waste your time or money here. read more

Today I had a great car buying experience. I was there right at open at 9am and Stephan was already there to help me. Everything was straight to the point just how I like it, I think he seen how much I wanted the car especially since i caught a flight from Vegas to come see it. Stephan didn't let me go home empty handed and Pete the guy in charge was great as well. Everybody I know that still lives in la even in Vegas I will be referring to car lux when it comes to buying a car. read more

Car Lux - Infiniti G37 IPL - Car Dealers Near Me - Lennox, California

Awesome experience with the purchase of a 2018 Porsche Cayman S. First off, the website did an amazing job describing the specs of the car along with multiple detailed photos of the car. Original dealer options (there was a ton) are listed in the image of the window sticker. Carfax was great, letting me know there was no hidden problems or lack of maintenance. Being from Reno, NV, these are very important aspects when shopping remotely. It was enough to give me confidence to buy a plane ticket to LA the very next day knowing I would be driving it back home. read more

Car Lux - 2018 Porsche Cayman S - Car Dealers Near Me - Lennox, California

Don't get pressured into buying something you DON'T NEED. When I pulled onto the lot I was pre-approved for the loan and I had a screen shot showing the special online price of the car I wanted - which was about $1,500 less than the lot price. During the test drive with the salesman I wanted to get a feel for the car on the freeway - I was advised that that was impossible because of their insurance or state law or some curious reason. I've been buying cars for 40 years and have never been denied a quick run on the freeway. Anyway after doing my best to put the car through it's paces on surface streets and feeling confident, I was ready to ink the deal. Here's where things got a bit tricky - notice how I didn't say sketchy? ;-) The friendly/young salesperson I started with disappeared with my paper work to run the financing. After 20 or 30 minutes my salesperson returned with a middle aged salesperson in tow who was now clearly in charge. The new guy sat behind the desk and matter-of-factly slid an itemized break down of the financing - the price was now about $1,300 more! When I questioned the additional charges I was advised that I was required to purchase $300 clear coat protection and $1,000 "repo insurance". What-the-WHAT???!!! I don't think so. The salesperson dug in his heels. "Well, we can't sell you the car unless you accept these additional charges. "Well." I replied. "If the car is stolen or wrecked that's between me and my bank and my insurance company, I don't need a third party. AND, I'm sure as heck not paying for clear coat that will be applied on top of factory clear coat." The salesperson leaned back in his chair and huffed. "I'm afraid we won't be able to do the deal then." I leaned in and calmly announced with a smile, "Look, I'm ready to drive the car off the lot, but I'm NOT paying for ANYTHING but the car so let's just make this happen and call it a day." The salesperson gave me a long look, grabbed the paperwork and left the office. Was he coming back? After a few more minutes, the middle-aged salesperson retuned with the quote in hand, he slid it across the desk and smiled as if he was about to do me a real solid. "We're going to wave the repo-insurance." He advised with a twinkle. "BUT, I really need you to add the clear coat." Haha, I'll bet you do, but NO dice, "Hey I know it's in your best interest to upsell but I want the car as listed - nothing more, nothing less or no deal." 20 minutes later I was driving my new car off the lot without paying for anything else - as it should have been. It's also interesting how pleasant the middle aged salesperson became as if he couldn't help but respect my endurance. One misstep on my part was not inspecting the tires more closely. All four tires matched and had decent tread but they were weather checked and 3 out of 4 slowly lost pressure on day one. Turns out the date code revealed that the tires were manufactured in 2015. But do you think they would have done anything to rectify that? It's a rhetorical question, so I never asked Ultimately, I really do love the car but would I do anything differently? Always. Moral of the story - it's your money and you have dozens of choices so don't be intimated... you're in charge. read more

Just purchased my dream car. My five stars definitely go to Mario. He was absolutely amazing. He answered all my questions and made the process super easy. I am so happy with my car and would definitely recommend this dealership. Always ask for Mario! read more

Car Lux - Jeep Wrangler - Car Dealers Near Me - Lennox, California

Came to look at a Cadillac Escalade they have for sale, upon arrival took a look at the truck and was unimpressed with the condition. I asked the salesman for a test drive and instead of telling me yes about a test drive he asked if I was gonna buy the car. How do you commit to a purchase before a test drive?! For all I know it's a piece of shit which was my impression when I looked at the wear and tear on the truck. So I proceeded to let the salesman know that I couldn't make a decision to make a purchase without test driving the vehicle but if I did a liked the drive I'd probably make a cash offer. He then proceeded to tell me that there was a $3500 security system which included a LoJack that I had to purchase if I bought the car, there was no option not to get it. A LoJack and whatever else was included doesn't cost $3.5K! I would never pay such a thing! Avoid this place at all cost, never pay for extended warranties or any security systems, it's all an up sell which they make good money on not because they're trying to help you or protect you. I walked out of this shit hole and will never be back and or recommend this place to anyone. read more

I have never been treated like this by a used car dealership. Lucky for him, I can't remember the name of the employee that did everything but sell me a car. I had already decided to buy the car if it drove well, but he wanted to shake on the price before he would let me test drive the car. I don't know if this guy was high or just unintelligent, but he actually pissed me off so badly, I just left. Also, These guys also don't know their inventory, I had to ask them three times to look for the car. It was like the twilight zone. Also, they kept texting me over and over to come check the car out, then when I got there I couldn't find anyone to help me for about 15 min. Having drove from the Valley to LAX, I was highly disappointed on multiple levels. read more

After reading the owner's story and two brothers, clearly shows the American dream is possible with hard work and dedication. Kudos to the amazing success story. I am looking forward to doing business at Car Lux and buying my next car. I recommend this fantastic dealership to anyone looking to get a previously loved car. read more

Pulled up to this dealership tonight to test drive a 2011 Mercedes E63 AMG that I've been thinking about buying. Salesman walked up to me and I told him I'd like to drive it. He flat out said no! I was shocked. He then told me I'd need to be approved first if I wanted to TEST drive it. Keep in mind, I pulled up to this dealership driving a BMW M3 with the intention of buying an equivalent vehicle and I was treated like I was a nuisance. My advice - don't waste your time here. read more

I recently purchased ONE of my dream cars from this dealership. My salesperson was Mario. He was a nice guy, he took the time to answer all of my questions and I had a lot as I've been researching this car for over a year. Mario knew I was serious about purchasing the car and gave me his personal cellphone number to keep in touch throughout the purchasing process. I also had the opportunity to work with his manager Albert who was friendly as well. I noticed throughout my eleven day sales interaction that the dealership had a great inventory selection of cars and SUV's. All this said, there is always room for improvement. Mario didn't want to come down from the set price of the vehicle. He wasn't open to negotiation through I thought there could be. I was able to secure financing through my credit union at a much lower APR than what I was offered at CarLux. When I reviewed the financial worksheet with him, I asked about something listed as accessories. I was advised that the accessories were something called "edge and shield protection". I didn't want to pay for this as I already had full coverage on the vehicle and when I asked him to remove it, he said no as it was already on the car. He then jokingly asked if I had issue with him making a couple hundred bucks on the car. Short answer, YES! Needless to say, I had to get these alleged accessories if I wanted the car. I honestly think the "edge and shield protection" is B.S. Plus I believe it's a hidden way of price gouging their customers. I felt at times, Mario was deceptive. When I asked how long the car had been on the lot, he said a couple of weeks but Truecar.com had it listed there for over 90 days. I test drove the car on an empty tank (gas light was on) so I never got the full car diving experience. I had to remind him multiple times to fill tank with gas because a sports car should never be driven on empty tank. He only put A HALF TANK of gas into my car after purchase when it should have been a FULL TAK. Overall, I got the car I wanted to exact specifications for what i was looking for since it was the lowest price I could find when searching all car sales sites on the internet, but the process could have been a lot better. Mario never got the car washed/detailed as promised on arrival of pickup and he knew I was coming to pick up the car that afternoon. When he officially gave me the keys to my car, he gave me a free basic car wash voucher to the car wash near the dealership. I had to drive through the machine operating car wash which I absolutely don't care for because it can potentially ruin the clear coat on the car. And lastly Mario pressured me and my lady to write a review here on Yelp (as you can see) because he said it was very important to him. read more

Car Lux - Financial worksheet - Car Dealers Near Me - Lennox, California