By far the worst customer service experience I have had in recent memory. It started off with a phone call following online registration to inform me that the registration code used was invalid and I would be required to pay a $10 fee. Fine, whatever. I IMMEDIATELY start receiving invoices for this $10 fee with mention of it being over due by email with an address that I never gave to car2go listed and from some domain other than *@car2go.com. Naturally I investigate to make sure it's not a scam because the domain isn't one that I recognize. Following this incident I receive my card and try it out on a car in the neighborhood. I didn't even move the car. Just hopped in, turned the key, replaced the key, followed the onscreen instructions, and hopped out. The next day i'm unable to use my card because the previous "rental" never ended. I wasn't aware that the card had to be swiped at the end of the trip so I racked up a 12hour bill over night (which I will not be paying) If you want reliable transportation around town, don't depend on Car2Go. It's nice (at best) when things work and an absolute nightmare when they don't work. read more

To be perfectly honest, I kind of hate this company. I started to give it a one-star review, but since they usually get me where I want to go (eventually), I decided two stars was more fair. Why don't we start with the good points: The cars are clean. They're relatively comfortable to drive. If you have access to a laptop, you can usually find one on the map. It's a reasonably affordable way to get to the Austin-Bergstrom Airport, if you're willing to risk not having a definite travel plan until 30 minutes before you have to leave. But I have never used a car2go car without some awful headache. Something goes wrong every single time. Car2go cars are everywhere when you don't need one, nowhere to be seen when you do. I call to reserve a car, and they say there's none available, but lo and behold, the one I arrived in is still parked out front, available and unreserved. Accessing the website and map from a smart phone is near impossible. On the rare occasions when I decide to not get my own directions and rely on the in-car nav system, it's not working. The website is not very well designed, and should really be more country-specific. The US site was clearly not designed or written by a native English speaker. Last week I left my cellphone in one of their cars, and the woman who found it almost immediately called one of my friends to say she was turning it in to their lost and found. They say they never got it. Which is totally possible--maybe she forgot. Or she could have decided to keep it, although why anyone would steal a 3-year-old $20 flip phone is beyond me. I honestly think it's much more likely that they just didn't inventory it. It would be more in keeping with my experiences with the company in the past. And, of course, there is no way to specifically contact the Austin office. (Yes, there is an 'Austin' email address, but I don't think the person monitoring it is actually in Austin.) If you don't have a car, car2go is, unfortunately, still one of the best ways to get around when the bus won't do. But it is not something you want to rely on for important appointments and things. read more

Used car2go for the first time last week, and it was a breeze. I was able to quickly find the car, unlock it, start the ride, etc. The Mercedes was nice and fun to drive. Also, I was able to park in a busy downtown area at a designated car2go spot. Will definitely use them again. read more

My first rental with car2go was a disaster. I found a car on their car finder near 290 and Ben White and went to pick up the car. When I reached the location, I found the car...behind a gated fence. I called customer service who told me the car was not supposed to be behind the fence. They directed me as best they could (the rep was in the Netherlands where it was 3am) to the next closest car. I found it and tried to pick that one up. My brand new card had no effect when I placed it next to the reader. Nada. Called customer service again. The CSR told me that my new card must not be working and I would have to go to the office to get it replaced. It is now after 9pm in east Austin and luckily, the friend who was dropping me off at the car had waited after my first trouble, or I would have been stranded there. I didn't believe the CSR that it was the fault of my card since there were no lights on the card reader lighting up...seemed like the card reader was broken to me. So my friend drove me to the next closest car...which was not exactly close...over 5 miles away...wouldn't have been a pleasant walk had I had to do so. So this one finally worked and I got a car for the time I needed it that night. So the next night, I decided to try again. Picked up a car in the parking lot of a CVS on South Congress and Oltorf. Drove downtown for the evening and at the end of the night, put the car back EXACTLY where I had found it several hours earlier in the same spot. A few days days later I get a call from car2go saying I had left the car in an unauthorized spot and to be sure to leave it in street parking only next time. I told them I had simply put it back where I found it but I would be more careful next time...they told me it would be a warning and there would be no charge. It is now over a week later and I received an e-mail this morning that they are charging me $440 for the car being towed from that lot. ??? I put the car back where I found it...that was the lesson my momma taught me. After going through a lot of hassle with my credit card company which ultimately led me having to report my credit card as stolen and cancel it in order to avoid further charges, I have canceled my membership with car2go and will not be using them again. I think this whole concept is a great idea, but it seems that they are not really training people on their rules as they should be and then holding the member accountable for their lack of training/information. Obviously, I am not the only one having these issues as the cars I attempted to use and did use were also parked in locations where they were not allowed. If they can ever get it together this might be a great service, but being charged $440 for an hour and a half of using a car is beyond highway robbery. User BEWARE! read more

Great idea, but there are some really easy to fix flaws that abound (the fact that they have not been fixed means that Car2Go either doesn't have the resources, or is completely inept). The biggest problem I've experienced occurs when someone parks one of the cars in a parking lot that is inaccessible to the public, either because you need an ID card, or straight up in someone's garage. Having to criminally trespass to get a vehicle isn't really worth it... Another problem is a little more difficult to fix, due to unpredictability of usage patterns, but occurs when there isn't a car within a mile of your location. If you have to walk more than 20-30 minutes to find one, that's not very convenient either. Car2Go also doesn't just cost $.35 a minute. There are lots of other phantom fees attached. Since you aren't told how long or how much your trip cost upon completion, these fees can sneak up on you when you check your bank balance. Overall, great idea, but they clearly need more employees to address some of these issues. read more

My response to the form email sent by Car2Go: I find it interesting that you excuse yourself from any liability to improving your customer service by stating that the industry standard is 5 to 10 minutes for phone wait times. I work for a company who's primary business is customer service and it is my job to train customer service reps. My company strives to be at the top of customer service so for us making a customer wait even five minutes for an answer is too long. Of course, based on the service I have received from your company over the past year, I realize that striving to be the best isn't in your vocabulary. So, yes, for Car2Go to stick only to the industry standards seems par for the course. As I mentioned in my Yelp review of your company, you base your customer service on a lot of lip service and not much else. When a customer service reps has to apologize because he is the only one on duty and fielding most of the calls and tells me that he's not sure what happened with scheduling, I'm a little embarrassed for your company. This is also reflected in other reviews on Yelp. When your company displayed and promoted your services at my company to promote alternative methods of commuting, I was asked from fellow employees about your company. I couldn't give you a stellar review. The fact that your competitor (Zipcar) has five star ratings and Car2Go is barely rating 3 stars is a testament to the dissatisfaction with your business. The fact that your call center reps have knowledge of parking rules, home areas, etc. is probably industry standard. They don't know about the actual streets and locations ETC. (which is your flippant way of brushing me off). There is something to be said about having a call center located in the actual city because it provides better customer service, which is what drives your company. There is something to be said about having a call center located in the actual city because it provides better customer service, which is what drives your company. Reps can empathize with customers of the same city because they will be aware of the idiosyncrasies that you can't get from maps, guidebooks, etc. They will know which streets have construction or are closed because of events. Improving the customer experience should be the primary goal of your company and from what I can tell from my experience, reviews by other customers and the non-helpful customer support that Car2Go offers (including the seemingly form email you sent to me) you don't really care about your customers. To send an impersonal email to placate my experience only makes me more disappointed in your business. Over the next few months I will be using your services less as I'd much rather alleviate my feeling of your disregard for your customers in order to purchase my own vehicle. It's the customer service that has left a bad taste in my mouth. Hopefully, you will address these issues and put more time into solving them rather than spending time sending form emails so that the numbers look good to upper management that you are actually dealing with customer complaints. I'd much rather send you an email applauding your service than spending the time to complain. I actually took the time to address my concerns with your business and to have you send me an unsympathetic email is yet another slap in the face and confirmation that your customers aren't really a concern to Car2Go. Shame. You might actually be number one in this industry, but sadly you don't care. Again, disappointed. read more

I decided to take them up on the offer, and take advantage of the free minutes when you sign up. I love the concept, and I'm glad I did. Turns out there is a reserved spot near where I have a meeting, so it's been very convenient. Those little cars are small but for me it works as I really just need to get to point a from point b. I am thinking of using this when I need to park downtown, as they have reserved spots, and also probably for airport trips. Great experience so far! read more

i have had an issue over a balance on my account for 10 days now, i have been trying to clear that balance and unlock my account and not one single person in the customer service department has been able to help me resolve it. i am not allowed to speak to accounting. and no one has responded to my emails. someone in customer service just told me to "be more patient".. i am at a loss for what to even do. absolutely terrible customer service.. read more

Why can't I give something zero stars? car 2 go deserves it! I got a membership since my boyfriend really wanted to drive one. As part of his b day present he drove downtown which took about 5-7 minutes. I stopped my reservation fine. Someone of course took our car by the time we were gonna leave. We walked around a bit before finding a new one since the website from phone thing sucks. We were charged 16$ for about 10 minutes of use (that trip would be 14$ in a cab). It was really annoying. Since it was for a bday present it wasn't the end of the world, but I will never use them again read more

It's my first time using car2go and i had an awesome experience. I was staying at a hostel in a nice part of town and it was fully booked during graduation so there weren't a lot of parking spots. Having the freedom to use car2go was great because instead of having a rental car to worry about I could just get cars and drop them off. The traffic and parking around the desirable parts of Austin are heavy so that's an additional reason I didn't want a rental car. I registered : it was super easy! And walking around in the rain or random neighborhoods it was psychologically comforting to know the cars were there. I rented one in the east side, got back to my hostel in time and then zipped to the airport to their special reserved slots. It was a great value and even with two suitcases and two stuffed backpacks in the cargo space we had plenty of room. This was a great service and I'd love to use car2go when I visit Austin again as well as Seattle or Portland. read more

Have had a couple bad experiences with the app, cars and customer service. I think that the company could avoid a lot of issues by asking the customers to do some type of training or by making things more visible on their app. The main issue is that the app is essentially useless (including the in-car navigation). When you navigate to a place you would assume that it takes you directly to the closest parking spot - this is never the case. So, of course, my first few times I went to downtown area, I was charged an extra 5-10 minutes to find parking. When driving to my "home area" I realized there was no parking nearby, but was still able to end the ride. Worried about leaving it in the wrong place, I called customer service and they told me I could leave it anywhere on the street that was free - this, of course, was after being on the phone with customer service for several minutes and being charged for all that extra time. The final straw was when I drove to an address that happened to be outside of the home area and there was absolutely no notification on the app or the in-car navigation that told me I would not be able to end my trip here. This resulted in me calling customer service again, being charged for an extra 15 minutes on top of my trip, and standing in the rain waiting for someone to come pick me up 1 mile away from my desired destination. I've talked to customer service both on the phone and via email and they have had no sympathy or desire to refund this awful trip, simply stating "it's in our terms & conditions". I used to recommend car2go, but now I will use a competitor service because I cannot deal with customer service's lack of empathy. read more

So I've used it a decent amount in the past and will continue to do so but last night I had kind of shit experience. The car wouldn't let me end the rental so I couldn't very well leave the car somewhere and customer service took FOREVER to pick up. Anyways they wanted to charge me all this time I spent babysitting their stupid car. I missed an important meeting because of this and was super disappointed in their customer service. I know I did technically use the car but since it failed to get me to where I needed to be without a gigantic hassle I think the nice thing to do would be to credit the entire time. I will say that after much grief given they did refund me but had to repeatedly tell me that they'll only fix my account like this one time. All in all a great concept but I do wish customer service was more understanding of their own product's quirks and educate us how to work around them. read more

Why would you pay 41 cents a minute for a busted car that smells like smoke? Also, the customer service is VERY poor. Horrible service to Austin. read more

I had never really heard of car2go until a friend recommended it to me. As a college student without a car, it was not always convenient to have to wait to take the bus or wait for a friend with a car to come and pick me up so the first thing I liked about car2go was just the ability to get stuff done on my own without relying on others. The registration process was really and I had used a promo code for college students so I received free registration along with 30 minutes of free usage so that saved me some money and as a college student on a tight budget, every cent counts sometimes. The car2go cars, despite their small size, surprisingly have some real power in them which was a pleasant surprise to me because I had assumed that the engine would not be strong. Good surprise there. The car is easy to drive, steering is crisp, and all-in-all, it's a very smooth ride. The trunk, while not huge, is still large enough for me to put all my groceries into the car. I think car2go has done a pretty good job forming whatever business ties they formed with the city because I do see a lot of car2go specific parking spots, which is always a good thing if I'm looking for a place to park. Of course, it helps that you can already park in most legal parking spots already so it's just even more parking spots. This actually really came in handy during SXSW when downtown was packed and it was just a complete hassle to try and park anywhere close to downtown. With my car2go, I was able to convenient park right in the heart of downtown and walk a short distance to wherever I wanted to go. Also, with my car2go ap, I can easily find car2go cars anywhere and reserve it so that I can go to a location and simply pick up the car and drive off. About the only thing I don't like about car2go would be the home area, I think it's too small so hopefully they increase the size at some point. All-in-all I like car2go, it's convenient, reliable, and just really good to have if you don't have a car. I recommend it to anyone. Hope this helps! read more

There needs to be a 0.1 star option. DO NOT give these people your business if you've ever had even the most minor traffic ticket. I had one accident (long time ago, I wasn't at fault) and a minor traffic stop for an obstructed plate, and they refused signing me up because of that. I even paid $25 to have my driving record pulled, and I resubmitted for their "reconsideration", and they told me I'd have to wait almost 2 years before I'd be eligible for an account. They claim it's their insurance company... I've had no problem renting from Avis, Budget, Enterprise, etc with far higher value cars than the little Smart cars they have around town... apparently they're either a really cheap company, or they genuinely don't want my business because they offered me no other solution. No deposit or anything like that. I don't appreciate being labeled as someone with a "bad driving record" when they consider 2 infractions 6+ months apart (one being extremely minor, at that) a "bad record" - you're better off just renting a REAL car from a REAL rental company. Or, check out ZIPCAR! read more

Love the idea, too bad their customer service stinks. Anyone else get charged a cancellation fee yesterday because their system was down and so it was impossible to cancel. Not cool. read more

What the...? I like Car2Go, but it really let me down on a recent trip to Austin. I stayed with friends who lived within the demarcated map area of Car2Go. Found a Car2Go at the airport, drove it to their place, used it the next day, no worries. A day passed. It came time to drive to another destination. Suddenly, the map had changed its area to gray out my friends' address. Almost no cars left in their neighborhood. I was left completely high and dry. It would now take half an hour to walk to the edge of the new map boundary. Why, Car2Go? Why change your map area with zero warning??? read more

car2go is pretty good when it works. The cars are not zippy, but the cab is plenty big for this almost 6 footer. It's especially good back from the airport. You take a shuttle to one of the pay parking lots and pick your car2go up there. They charge $7.50 plus the normal rental. Not bad. But, when it doesn't work well towards the end of a rental, you are at their mercy to get it ended. Tonight, I drove a car2go to South Congress Ave to go to Birds Barbershop. It took awhile to find a place I could legally park in to end the trip, but I found one two or three blocks away. Not bad. But, when I tried to end the rental, the console said it could not transmit to (the mothership). It asked me to turn the car back on and try again. It still wouldn't end the rental. My mistake: I tried to use data to make the call (using Google Hangouts) rather than a regular phone call. The connection wasn't great, but I was able to communicate successfully, if frustratingly with the customer service rep (CSR). He asked me to turn the car back on and do such and such in the car. I couldn't understand his instructions (even when I could hear his voice clearly). It wasn't his accent--he didn't have one. I could not understand what he was asking me to do. I told him "This is your car. I just want to end the rental. Make sure you end my rental at 6:22 pm." But, then I realized that he had the upper hand. Then, he asked me to go to the back of the car and open up the back. Well, not being familiar with hatchbacks in general, nor the Smart for-two, specifically, it took a little while for him to talk me through opening up the back of the car. Eventually, he had me deposit the keys in the car in such a way, that no one else could easily get them. I kept thinking, "I need to get to the barbership before it's too late." It was so inconvenient. I thought about taking car2go back after my haircut, but then decided I would try ridesharing for the first time ever. Fortunately, I had already signed up with RideAustin, and had a very nice guy pick me up within a minute or two--literally--from when I put in the order on my phone. He was very polite and got me there quickly. It cost $5.56. Possibly more than the car2go ride (this was a very short ride)--but maybe not depending on when the CSR decided to end the rental, but it was worth it. I'm not sure whether I will try car2go again. I guess it depends, but I would think about my experience, if time is of the essence. read more

Booo Car2go. Great concept that could work well but between cars not being available at ABIA as advertised and the reduction of the area serviced it is no longer convenient. read more

This service sucks. The idea is great but the execution is ridiculous. They're so quick to take money out of your account but putting it back if there's a problem takes weeks. I was overcharged (my mistake, but they cheerfully said it was okay and they'd refund me) about a month and a half ago, still haven't gotten my money,and today just got charged 4.83 saying I had an outstanding balance, which it would not have been had they given me my refund, and was even suspended from using the service, because of the outstanding balance that should not have been had they given me my refund. I just called and they said they couldn't give me a refund because of my outstanding balance.... And now that that's taken care of, they can give it to me. WTF?!?!? Never using them again. read more

I have used car2go sporadically for a couple of years and I find it extremely useful. It took me a bit to get use to but once I got the hang of it I love it! Also, support has been very helpful and friendly whenever there is an issue. read more

I joined car2go because I wasnt able to bring my car with me to college, but I still needed to be able to get around. It is so convenient and easy to use! I love that I can just look at the app and find a car close to wherever I am. I did have a minor issue with parking one time, but the customer service was great and helped me to resolve the issue right away. I would definitely recommend car2go! read more

The customer service is horrible. They gave me attitude for every little thing. When I "lost" my card because it fell down the window from a gust of wind, they wouldn't even send me a new one for free. Really trying to rip people off. My boyfriend constantly gets the you-can't-park-here message even if it is a place he parked before. Seems like their wireless service is horrible to rack up more minutes on the card. read more

Ok so apparently I'm dumb and can't figure out how to work things, Alex at car2go has helped me numerous times with... Everything! Have only had positive experiences thus far and I'm loving car2go! read more

Good concept, steep prices. I signed up for car2go after my car broke down and I needed transportation to my job. I should have done my math first, it is costing me $15 a day to drive 16 miles round trip. This may not seem like much, but is really hurting me. I work very early in the morning so buses are not an option. I just dont think I fit their demographic, although besides the prices it is great for what I need. I have not had any issues with customer service or use of their network (I do use a 3rd party app on my phone). The one time I parked in an unauthorized zone a text was sent to me letting me know. I appreciated this, though I was charged for the hour I did not notice the text before moving the car. Acceptable, but shady. I did not expect the service to be cheaper than using my own car, but at nearly $0.50/min, it just isnt worth it at all. Time to check the tires on my bike and get out the winter jacket. read more

I wanted to love you. But like many other reviews here, the hassle of non-working cards during summer heat, poor app of car availability, and even worse customer service means that I avoid using you now. read more

Car2go you have laft me stranded for the last time!!!! I have been using car2go since they began in austin 3 or 4 years ago. When they started i thought they were the best thing ever! It was a great idea and worked great. I didn't even bother buying a car, because between them and Capmetro, i could get anywhere intown without the hassel of parking and driving my own car. BUT, within the last month, car2go has been a complete falure!! I have been stranded and had to walk home 5 or more miles, in the freezing rain because their serevers were down or because the app wasn't working properly, or because the car just didnt work. I am sick or relying on a way to get home, that is spoty and overall dysfunctional. I will no longer use this service and i will quit raving abput it and telling my friends how easy and great this service is. I suggest that you do as well. So, good-Bye car2go. You just lost a great, money spending customer because you are completely unreliable, and i need to be able to count on a way home. read more