Our service advisor, Katelyn Truong, is the best. We have our E350 in for service B along with…read moreother needed services and repairs. Our car is a 2016 model and will be 11 years old in a few months. She and her MBZ master SERVICE technician, Eric, provided complete and outstanding work for our car. When we picked it up and drove home, it drives like it is brand new. With the high quality of maintenance and services Fletcher Jones Motor cars provide to its customer, it is hard to drive anything else but the MBZ. WE LOVE OUR VEHICLE! And Katelyn has been our service advisor since the early 2000's. She is very caring, great listener, always provides us with great service and that is why our vehicle still runs so well. We love fjmercedes. Vickie & Nick

Bought a 2021 BMW here and had to go to war for two months just to get a headlight fixed. Strap in,…read moregrab a snack, and read below. I'm not writing this to bash the dealer. I just want others to know what they might be walking into. This dragged on for nearly two months start to finish. On April 26, 2026, I bought a used 2021 BMW from Fletcher Jones Mercedes for my wife, who was 8 months pregnant, through a salesman named Omar Youssef. We liked the car, test drove it, and finalized everything without a hitch. Smooth sale, friendly people, no complaints up to that point. Then we left. And that's where the story really begins. About 10 minutes down the road, I'm driving in front of my wife and notice half her headlight assembly is dead and the DRL is completely out. You could see it the second we hit the freeway. We'd already burned hours at the dealership and my wife was exhausted, so instead of turning around we figured we'd just call and sort it out. I called Omar within 10 minutes. No answer. Called back three times before I got him. His response? He'd never seen anything like this and would have to talk to the used car manager, Kevin, when he's back from vacation. Never seen a headlight go out? You sell cars for a living. That's like a barista saying they've never seen a cup of coffee. But okay, fine. What followed was a masterclass in getting ghosted. The next day, Omar became nearly impossible to reach. Eventually I get a message that Kevin is still on vacation and unavailable. Fletcher Jones is one of the largest luxury dealerships in the country, and a same day delivery issue can't be handled because one manager is out? There are entire departments and a dozen managers who could step in. That excuse turned out to be complete fiction. Then on May 1, after days of silence, I get a text from Omar saying the dealership can't help because the car is pre-owned and the issue is "not a safety concern." The text is attached here. Not a safety concern. A dead headlight and DRL. That's one of the most basic safety systems on any vehicle, seeing the road and being seen on it. And this existed at delivery. It should have been caught and disclosed before the sale, or fixed before the car ever left the lot. All I wanted was a reasonable, good faith repair. That's it. I requested callbacks. Nothing. I called for a manager multiple times. Reception said no managers were available, which was hard to believe considering I'd shaken hands with several of them days earlier who were just standing in the lobby chatting. I hounded them for days and got nowhere. Later that week I reached sales lead Justin Smyres, who was professional and seemed to want to help. He said he'd follow up once they sourced the part. Then days went by with no update. Here's where it gets good. I eventually got Kevin on the phone. The same Kevin who was supposedly on vacation. Turns out he was never on vacation. He'd been at work the whole time. I found out because I asked and he sounded confused and said no. He also said he never told anyone the dealership would refuse to help. So everything Omar told me for nearly a week was made up. At that point this stopped being about a headlight. It was about the dishonesty and the total breakdown the second the sale was done. To their credit, once Kevin got involved things moved. I live an hour and a half away, so they picked the car up, did the work, and dropped it back. Kevin even sent a photo of the replaced module lighting up properly. In that same photo he pointed out the other headlight was failing too, yellow and faded. He flagged it himself and said he'd take care of it. The car comes back. I check the other headlight. They did absolutely nothing. I'm grateful one got fixed. But if you tell me you'll handle the second and then don't, that needs addressing. Beyond the mismatched look, it's a safety and compliance issue. I had a car with two different colored headlights, looking ridiculous. I had to chase Kevin down again, over and over. Lots of sighing from him, and at one point he said, "well, it's a six year old car, what do you expect." Good German headlights last well over a decade. After more back and forth, we agreed to bring it in one last time. Kevin said he'd call when the part arrived. No call. I checked in daily just for a crumb of information. He even pushed me twice to take the car back entirely and refund me every penny, just to avoid dealing with a headlight. Kind of dramatic. I jumped through the hoops one last time, dropped it off, got it fixed, and we're finally good. Credit where due: the service team was solid, and Thomas Joyce was solid. So how does it end? Nearly two months later, I finally got everything resolved. But I had to go to war for it, all while my wife hit 9 months pregnant scrambling before the baby came.

I really wanted and intended to write a five star review of OC Autosource because initially I liked…read morethe owner, Tony Thompson and trusted him. I ignored other reviews and purchased my dream car from OC Autosource...a Bentley Continental GT Speed "Limited Le Mans Edition" (#7 of 48) coupe. Though the car had been in his hands for weeks, he apparently never bothered to have a mechanic look at it. I paid for a PPI (Pre-Purchase Inspection) after buying it (my bad, don't make this mistake) and learned the truth about the car. The front grills had sustained damage, breaking off the tabs that hold them in place and subsequently been GLUED back on. The front left wheel had a crack in it which caused the tire to steadily lose air pressure, ultimately triggering an alert on the car's dash. This alert effectively froze the computer, making it impossible to use the navigation, listen to music or do anything else. I returned to the tire shop 3 times for refills, seven days later the alarm was triggered again, On my third visit they discovered the crack in the wheel. The exhaust system was loosely hanging on...missing brackets that secure it and prevent it from hanging low. The car has a 20 speaker, $7500.00 sound system but the blown speaker in the dash made it painful to use...like nails on a chalkboard. When I provided Tony proof of these flaws, he assured me he would make good on the repairs and "..do the right thing" and I believed him. I had everything fixed at a cost of $2637.79 (parts & labor) and now enjoy driving the car. Weeks passed and Tony never contacted me until I posted a review and filed a BBB complaint. 24hrs after posting my initial review & filing a BBB complaint, I got reimbursed the total amt for the aforementioned repairs. But because Tony asked me to "...remove all the negative you put out there" I feel this was mere damage control rather than his desire to do the right thing because I received more messages from him within 24hrs of posting my review than I received in the preceding 4 months.. I promised him an honest review on my first visit to OC Autosouce & that's what this is. I always keep my word. If you intend to purchase a car from OC Autosource, I suggest you demand a PPI be conducted before you buy. Have the cost of any repairs necessary be deducted from the purchase price and handle the repairs yourself. JMO...I could be wrong.

I wrote this earlier today but must have erased it by mistake. Tony sold my Son a challenger that I…read morePaid $48,000.in a cashiers check for. I had Tony come get the car and he promised me my refund after I sent the pink slip. I did send the pink slip but wasn't refunded. I had a handyman in my home posing as a contractor. He seen a jeep on OC's website and had to have that car. I told him if he could get a vehicle from them then to pay me back the $48,000 that would be fine. Tony let him know the car couldn't go for that cheap. Roger Michael then threatened Tony's life. That didn't go over well. After the poser stole a small fortune from me committed fraud and elder abuse. He stole my Jeep Rubicon and took off for Arroyo Grande. However my Jeep is now in police custody. I'm pursuing charges with the DA against Roger. Tony Thompson has called me and apologized. He is going to make things right between him and I. I'm going to put my trust behind Tony. I believe he will make things right so I'm giving him a good review. I don't want his business to suffer no one deserves that. I want him to do well and help me out. Give him a chance he's had some tough times too.

Bought a 2019 Porsche GT3 RS from Harry at EuroCar and had a great experience. The car was exactly…read moreas described -- mint condition, very clean, and clearly well cared for. It had some great track-focused upgrades, but the car had never actually been tracked, which was a huge plus for me. Harry was easy to work with, straightforward, honost about the buying process and cars time on the lot. No pressure or surprises, just an easy and smooth process from start to finish. Would definitely recommend Harry and EuroCar to anyone looking for a quality performance car.

I can't say enough great things about Eurocar. They have the most insane inventory I've ever seen…read morewith over 200 cars In stock, From Pistas, SvJ, Ford GT, Porsche GT2rs, they have it all. , The entire staff from sales,finance to service & the porters are all awesome. Unlike most exotic car dealers, it never feels intimidating. They treat everyone great. Eurocar truly cares about their customers. They just opened a second location Irvine. So if you're in the market for an exotic, don't wait around for allocations and games. Same goes if you want to sell your exotic. Go see them & you'll be glad you did,

Such a great experience--Rafael Martinez (Sales) and Felanna Davalos (finance) were caring and…read moretop-notch! I will be sharing with friends and family. Treated us like family--genuine and attentive throughout. Being a business owner myself, these two deserve some recognition. I'd have them on my team any day. Much appreciated. Debra

If I could give Newport Lexus 10 stars, I would!…read more I always knew Newport Lexus would earn my business, and after working with a few other dealerships in the area, that became even more clear. The person I chose to work with was Joey Kato, and I couldn't be happier with that decision. Joey is knowledgeable, professional, kind, and incredibly patient. Patience was especially important to me because I was in the process of surrendering my 2025 Genesis GV80 through a manufacturer buyback. Joey understood my situation completely. There was never any pressure, yet he stayed in touch and was always available to answer my questions. From start to finish, I felt comfortable and valued. The level of customer service, professionalism, and genuine kindness I received from everyone at Newport Lexus was truly top-notch. A special thank you as well to Sales Manager Joe, who was equally kind and helpful throughout the process. If you're considering purchasing a Lexus, I highly recommend reaching out to Joey Kato. He goes above and beyond to take care of his clients and make the experience enjoyable from beginning to end. Newport Lexus has earned my business for life.

We stopped by to check out a Kia EV9 they had listed on their site. After speaking with Norman and…read moreBrian, it was clear right away that we were dealing with professional and genuinely relatable people. Used car sales can carry a negative stigma, but from our first impression, there was no pressure or typical sales tactics--just a team focused on helping us with the Kia EV9. When we sat down to go over financing and numbers with Frank, we expected the usual back-and-forth with a sales manager--but that wasn't the case at all. He was straightforward, honest, and just as professional. The entire team was transparent, including clearly explaining the ceramic coating add-on so there were no surprises. Even after we left the lot, they continued to go above and beyond--quickly addressing a couple of follow-up questions and a small concern we had. We absolutely love our EV9, and we've already been recommending them to others looking to get into an EV. If you're in the market for a well-maintained EV and a smooth, no-pressure buying experience, this is the place to go.

Drove an hour with my family for a car that was sold the night before... even though I confirmed…read morethe appt in the morning. Tried out other cars I liked but found out the advertised price is not the actual price. +$5k of wheels and ceramic coating, and fees as an additional cost. It's mentioned in the listing that this may be the case, but it's always the case on every car. What I REALLY didn't like though was the "extra" DMV fees, which is not allowed. Those are fixed costs...Last, when asked about the manufacturer warranty, it was overstated. We did like our sales rep, inventory, but the pricing strategy was really not ideal.

Buying a truck here Mo Qureshi was fabulous he was nice very knowledgeable and well trained the…read morewhole experience was a 10/10

First of all, I drove up from San Diego on a Sunday.Evening. I spoke with Fabian Escobedo and he…read morewas awesome. I knew the exact vehicle I wanted and I told him if he gets the best dea possible, I would drive up and get it thst night! Fabian, listen to me, understood my needs, got me the price I needed, all over the phone and we drove up and bought it. Finance was awesome.No pressure sales tactics. I'm very, very happy with our experience there. In the best part is, we save thousands versus the dealership here in San Diego

Larry was a great salesman and the entire team was great in moving me through the process…read more Thank you Larry!

I took my Macan in because the brakes were squeaking and noticed that the center hub cap emblems…read morethat I HAD were gold and had the red and black Porsche caps were switched to the ALL silver they're beat up and scratched mine were in new condition! I can't believe this ! Not only did they tell me my brakes didn't make noise they switched out my caps!! Unreal!!

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

His guy came at the exact time as promised. The worker was very friendly and hard working. The…read moreguy was very thorough and did a great job. I wasn't expecting all the stains in the seat to come out but miraculously it did. Would definitely use them again and recommend him to my friends and family