Dmitriy was right on time, and very thorough in assessing the issue. He was here for almost 3 hours…read moretying to find the issue, but kept going until he found it. We ended up replacing the washer, or else we would have used them for the repair. The only criticism I have is, when he was finished with the call, he was walking towards the door, I followed him asking for an update (I had been in the other room when he was working), he mumbled something about parts and practically ran out the door, and sat in the driveway for 30 minutes. I'm not upset, just thought it was weird and I was a little confused as he didn't explain the issue or give me next steps. But overall, I was happy with the service and would use them again!

Excellent problem solver. Terrific technician. Will not up charge you and is 10"% honest and…read moreknowledgeable

Great work, very thorough. Friendly and professional. Will use again. Easy online appointment…read morebooking

Top-notch five-star service from start to finish! Our Whirlpool dishwasher stopped working and we…read morerandomly chose 1st Choice since it was a local company. So glad we chose them! Alfredo diagnosed and repaired the issue quickly and efficiently. In addition, he and Rose exemplify the true meaning of "customer service" with their friendly and professional interactions and fully satisfactory outcome. 1st Choice is now our first choice for any appliance repairs that we will need in the future. We highly recommend them to anyone seeking superior appliance repair!

He was very rude over the phone. He actually laughed at me when I asked to repeat the charges…read morebecause I wasn't grasping how he charged. Not professional at all. Don't waist your time!!!

I John B laundry…read morerepairs came here on time and fixed my dish washer.He did a timely repair. I appreciate everything about John Laudrey Repair.

We renovated our kitchen and needed new appliances (refrigerator, range, microwave and dishwasher)…read more We looked at Moderno, as they were local and they had really nice offering and there website was great, and worked well. Jowi at the Salem office showroom was super nice and helpful. We decided on Thor Kitchen appliances and they are amazing quality, and priced very fairly. They do take credit cards but charge an extra % so we paid by check so no problem. The fridge came damaged and then took a while to get a replacment which was a bit of a pain due to supply issues but they communicated with us and we finally got the kitchen of our dreams completed! At the end, Victor gave us a nice gift, which was so nice and appreciated! I can not recamend Moderno enough! Excellent products and customer service!

We just started using Victor and he has been excellent to work with for repairs. Always on time,…read moredoes what he says and comes prepared to get the job completed. He and his worker were always masked and kept the appropriate distance. We will definitely use him again!

Both Bobs are excellent, experienced, and very handy with appliances. I had a few problems with my…read morefreezer that was just a few years old and they came defrosted it, ordered the right parts, and even balanced the refridgerator at no charge. It also helped that on price they accepted a senior discount. I will definated look to them for my next appliance need.

Never called back .I don't know what happened. We had before and they did a good job. I had…read morerecommend them to neighbor and still no contact .

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

Perfect. An actual human being responded quickly to set up an appointment the next day (Saturday)…read more Technician was personable and professional, arrived right on time, confidently diagnosed the issue, and swiftly completed the job (oven igniter and wiring repair). I would absolutely hire them again.

I purchased my 455 Husky Rancher 20 years ago from Andover Small Engine based on their…read morerecommendation and it's been a terrific saw. They have been sharpening my chains properly for years and giving great advice. The owner and dogs are super friendly and make the place feel like the good old fashioned repair shop that it is.

Had them work on a snowblower for regular maintenance in Nov 24. Once I got back and first snow it…read morestarted up but wouldn't stay started and called several times over winter and got vmail full each time. I shoveled the whole winter. Finally reached them and they told me that they can't look at until July. Waste of $200+ and I had even purchased the snow blower from them.

Do not use this company - they misrepresent who they are and what they will do. they never…read moreconfirmed the appt, never showed up and after 48 hours my call record, appt made and why, totally disappeared from their system. Use a local business where you schedule with an employee of the company. My rating is NO Star.

Avoid at all costs! Booked an appointment online, missed a full day of work and technician never…read moreshowed up. I have a confirmation email so I called the office. Woman said she doesn't see appointment and doesn't know what happened. Unbelievable

Taylor and Paul were a pleasure to deal with. He diagnosed the problem quickly and rush ordered the…read morerequired part. All costs were discussed up front, no surprises. He went above and beyond doing some extra things, just as a courtesy. Not just professional, but very kind as well. I would recommend them without hesitation.

Quick with response! Reasonably priced! And had my fridge working quickly! Even had a loaner part…read moreto keep my fridge working until my part came in! Would definitely recommend and will use again with any appliance repair

$130.00 just to come out to the house. Doesn't include parts and labor. I don't call that…read morereasonable as advertised. And I'm in the same city.

My refrigerator was having temperature issues, so I called WSH to come take a look. They came and…read moretold me I need a temperature gauge. We scheduled the install which was not in-expensive, and after a day the same problem persisted. They came back to look at the fridge again and then told me I need a condenser. We scheduled that service, and then after some additional due diligence they told me that I now actually need an entirely new circuit board. I subsequently had them install that, and after another day the same problem persisted. They then came again and told me I need a new seal and a part for the door. After about a week the same problem persisted. The owner was not willing to guarantee his work. He did keep sending them back to trouble-shoot the issues, however I did have to pay for the majority of the parts and labor with the exception of the last install. I spent just under $1,000 dollars and I still have a broken refrigerator. I would not recommend this company; they don't guarantee, and they rob their customers. Absolutely terrible!