We had a wonderful experience with Josh Lowell! For over a month, we were dealing with a persistent chemical smell in our home. After contacting multiple professionals and getting no clear answers, Josh was able to solve the mystery. He thoroughly investigated the issue and ultimately identified a regulator problem in our fireplace that was contributing to breathing difficulties and asthma-like symptoms. Josh took the time to carefully assess the situation, explain his findings, and provide us with valuable information on how to address the problem. We especially appreciated that he didn't rush the process, he was patient, knowledgeable, and committed to helping us understand what was going on. What stood out most was his willingness to spend the time needed to properly diagnose the issue and ensure we had peace of mind. We are incredibly grateful for his expertise, professionalism, and support throughout the process. Highly recommend Josh! read more

Care master just recommend a whole flooring replacement (proposed to insurance) based on one planks width of supposed water damage. Seek other opinions. read more

We've had a wonderful experience with Josh Lowell! We've had issues with moisture/potential mold twice. Josh came out to take a look and spent a significant amount of time investigating the issue - helping diagnose, and giving us an information to handle it. Both times, there wound up not being a serious cause for concern but we really appreciate his support. Very knowledgeable! read more

He was so knowledgeable, informative and helpful. Amazing professional work you don't see anymore from people. Big help to my family & I.

I would never recommend Caremasters. They were recommended by someone but I regret using them for my problem which was due to water damage. They took WAY too long. a couple of times did not show up as scheduled. Did not repaint my walls in the correct color. Charges were very high for the quality of work that was done. read more

CareMasters is your typical contractor. Due as little as possible and try to charge the most. We had to give them 3 months to complete a 3 day project. They failed to line crews up to work the project and waited too long to order supplies to have ready for agreed completion days. We moved most of our furniture to speed along the project ourselves and the crew that actually showed up to move our garage contents just threw it in a pile without care. Save yourself from their excuses. read more

I have never been through this experience. CM is the worst company. 4months waiting on service which was approved by my insurance company. I am surprised at the reviews. I found another site with reviews on CM and they were extremely negative. One review read "Run do not deal with this company Care Maters. I don't know how they are in business. read more

This company is a nightmare to deal with. I went with them because I thought I could trust them, but after having to navigate the process pretty much by myself with nobody at their company talking to each other or giving me any kinds of updates on my project (their project manager may as well not exist) and waiting months with my kitchen floor half torn out and crawlspace torn up, they wait til an hour before the job to cancel with me as their accounting department made an error talking with my insurance and they wanted me to pay overages above my deductible to cover for their inability to do a quote correctly. At no point should I have to pay more than my deductible for what was being done. Now my kitchen is all torn up along with my crawlspace, and they refuse to fix what they did or follow through with installing my flooring (which was supposed to be installed TODAY). After several frustrating phone calls with them, not one time did I ever hear from a manager. This company is awful and simply doesnt care about their customers. Im left having to seek legal options to get them to fix the damage they did to my kitchen now. I would recommend hiring a team of hamsters over this outfit. read more

They are not good. I had them and was very disappointed in their management. They had me provide proof of things in my home from 10 years ago. Those things are no longer available. So I gave comparable items and they tried to deny them. Please do not use this company unless you have alot of time and patience to deal with company who is trying to screw you. read more

I was referred to Caremaster by my plumber and read a review on yelp. Both praised their efforts and professionalism. However, my experience was far from satisfactory. My plumber found a leak in the crawlspace under my house and noted that there was also mold that had penetrated into my garage. The highly recommended Caremaster to remediate the situation. Caremaster made two visits to my house and promised and estimate by the end of the week. After 10 days of no response, I called today and was informed that the owner had decided to not do my project. " not enough personnel". This is their choice, but the issue is that I received NO notification or explanation of the decision. They simply left me hanging. This is extremely poor business, and I would not recommend them to anyone. Leland E. Garrett read more

Joshua Lowell at CareMaster was recommended to me by my plumber. Very quick response. I called yesterday afternoon and he came out this morning. This was the best service I have received on any house call, ever. Joshua came to take a look at a few water issues in my house. He offered honest, friendly, and helpful advice. His honesty saved me a ton of money, and eased a lot of stress. I would highly, highly recommend Joshua at CareMaster. read more

Just a reminder here. Any time you are dealing with workers at your home or business, never, ever make a final payment until you are satisfied that all work is done. CareMaster is like any company where this rule is essential. Learned a hard lesson. read more

Had to use Caremaster service for some water damage that happened in my crawlspace. This team was very attentive on keeping me updated on the whole process of cleaning. The bacteria/mold was removed very well like brand new.Thank you Brad and Avery for a great customer experience. read more

Caremaster - Damage Restoration Near Me - Morrisville, North Carolina

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No care, No mastery! The insurance company sent CareMaster to my house after sewage line backed up and flooded our home. Things went fine with the initial mitigation but the restoration has been a NIGHTMARE and they will not make it right. Materials were not ordered on time which caused the renovation to start two months later than it should have (on top of the delay from the pandemic). They were supposed to document damage for insurance purposes but didn't so I can't claim parts of the repair. The cabinet features I paid for (soft close hinges, molding) were not installed. The walls were painted so poorly you can still see the base coat in large swatches on the walls. The light switches were not removed when the walls were painted so they are stuck to the new paint. My sink leaks but they refuse to fix it saying it's because of the cabinet company (who they subcontracted). I decided to have the popcorn ceilings scraped since everything was down to the studs and they didn't remove the light fixtures to scrape. When I decided to replace one there's a 14" ring of popcorn remaining. They constantly make appointments and don't show up so I'm stuck at home with my children waiting for them. My next step is to file a complaint with the NC Licensing Board for Contractors. In summary, they left a single mom with two small kids in a home with no floors and no kitchen for months too long (during a pandemic, while daycares were closed). And now that it's "fixed" I have a leaking sink, unfinished cabinets, walls that need to be repainted and ceilings that are unfinished. They won't fix it and I'm being told I need to pay their subs for the repairs because if their failure. read more

Just make sure you deal with the right people. The project managers are good people but the owners should step up when one of their own are out sick. Byron and Robert, I know it has been a long road but Thank You for stepping up! read more

My insurance company lined up CareMaster to repair some storm damage on my house. I am 76 years old can't can't remember ever dealing with a worse company. Two weeks ago they finally patched the holes in the roof- after I made a fuss about rainwater puddling on the floor. I usually take people at their word but have found that unwise with this company, they have demonstrated that they are not trustworthy. It's all about them and money and has little to do with what I need or what is ethical. Do yourself a favor and hire someone else unless you want grey hair and sleepless nights. read more

Document EVERYTHING! Things seem smooth at first but they use the cheapest people who steal everything from you and there were so many repairs needed from what they sub'd out that it was horrifying. Everything we ever worked for was destroyed by Caremaster. I have several excel pages filled with damage & exhibits providing proof. We hired legal counsel and they settled. We are not the first people to take legal action against them. Protect yourself. PS- cover your HVAC intakes because they wont. read more

Joshua was amazing! Very professional, courteous and kind. He helped us determine the source of the water leak and advised us on possible next steps. We really appreciated his amazing help! read more

Josh Lowell was recommended by a plumber. He extremely competent, pleasant, and gave us an honest, and accurate appraisal. Would definitely call again. read more

For the record, Avery and Joshua were wonderful and truly tried to assist us after a water leak two days before Thanksgiving wrecked our kitchen. We were told that only one person was in our garage when one of my husband's drills went missing (we have cameras, that was a lie). Then another 2 sets of my husband's tools went missing and then magically appeared in the back of their van on the next visit. It seemed to be a lone actor, and we were willing to let it go. They replaced the one that was stolen and I thought we could move on. But since we kept our insurance company involved they DROPPED US as clients and left me with cabinets in the garage, granite torn out and hardwoods ripped up. They LIED to us about why they couldn't continue service. I am in the Real Estate Industry and cannot in good conscious EVER recommend this group. I truly hate that I needed to post this review, but here we are. Avery and Joshua are the best and deserve to work for a better company. read more