Cannot believe I paid almost 10$ for 2 cake pops to be quite literally thrown on the counter at me after purchase. Really nice customer service. No Thankyou just went straight back to taking the next order. Disgusted and it's never a good way to start my day. read more

Caribou coffee has always been a favorite of mine. This particular location offers bagels in addition to the usual snacks and coffee. Nice fireplace in the middle, a couple comfortable arm chairs, and tables. When it's busy there isn't enough seating for the demand. Service is always friendly and fast. read more

Caribou Coffee - Coffee & Tea Near Me - Maple Grove, Minnesota

Dirty and awful service! Stood at the counter waiting for someone to wait on me... ended up ordering online for pickup. Went to restroom which was almost out of toilet paper - dirty and disgusting toilets and no hand soap. still waiting at the counter for my drink 10 minutes later. The question is what is the food prep area look like? read more

Outstanding service consistently. Drinks were top tier compared to other locations and the staff is friendly! The store is cozy and inviting. read more

I really struggle to see how this location has such low reviews. I can't recall a single bad experience at this location. Although I didn't frequent much during the pandemic, and that might be the time frame where people were having bad experiences, my most recent visits were on par with what I expect from many other caribou's. The location has plenty of parking as it is located in the strip mall. Inside the decor matches the cabin like feel at many other caribou's with lots of dark woods and leathers amongst the tables, wall decor and seating. The space is separated by a fireplace wall so it creates multiple seating areas and cuts down on the noise throughout the space. The service is friendly and comparable to other coffee shops. They are doing their best to get orders out quickly but if there is a line, expect a bit of a wait so practice patience. I've never had to wait long but often the drive through line can be very long which adds to the overall wait time inside and in drive thru. The drinks are consistent and tasty. Caribou's drinks tend to be on the sweeter side so if you aren't looking for a complete sugar rush consider asking for half the syrups. Overall I think that this location is a great spot to grab a coffee either why you're out running errands or want to meet and catch up with a friend. read more

Caribou Coffee - Counter view from drink pick up spot - Coffee & Tea Near Me - Maple Grove, Minnesota

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I've tried to be kind during covid but there are some things you can't simply overlook. Due to staff shortages, the hours now are ridiculous and this has essentially become a drive through only store that has sizable waits during commute times. We haven't even hit the winter season yet and my first confusion was when they encouraged you to only pay with your credit card due to the coin shortage and now you have to push a button indicating a tip prior to finishing your purchase. When did drive through become too suggested /mandated? Tipping is traditionally tied to service and in a drive through only world the driver is doing all the extra work, this practice makes no sense or at least have a no tip button available. (For clarity I am a generous tipper and have experience with service industry). To not have any coffee available at major chains in the afternoon in metro suburbs is insane and caribou isn't good enough to wipe out the in person experience. read more

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Good service and coffee and food. No idea why it shows such a low rating. Maybe employees changed since those reviews, but it's definitely better now than previous ratings show. I've been here twice in the past two months ordering multiple items, and it is a very good coffee shop. read more

Love Caribou! They have a great product however this location has the worst service I have ever encountered. You have about a 20% chance they will get your order correct and if they don't they are the rudest people! the Manager laughs at his employees rude behavior and encourages it! Pass this one by and go to the next one. If you need this location, there is a Starbucks in the same parking lot. read more

The coffee was great, but the price was way too much. I always order the exact same thing at Starbucks and this is at least four dollars more at Caribou.. can't afford to go there! Shocking read more

Honestly, the only reason I come here is because it's close to my house and I keep being gifted Caribou gift cards. The service is sooooo bad at this location. Not only are they notorious for being out of whatever I'm ordering, but they take forever and it's never clean. You need more than 30 min to get through drive through and back to work. Today, I presented my app wanting to use my free sandwich reward and pay with the gift card in my app. The cashier Allie told me that it was too late to use my rewards because she already checked me in. Then she didn't scan my app and I ended up just having to pay with my debit card. So she blamed the customer, didn't start the order over so I could use my rewards, and didn't scan my app. This location needs some serious management. The customer service is so bad that it puts me in a bad mood right in the morning. This is why I prefer the Starbucks across the parking lot. read more

I love Caribou Coffee! The people are one the most friendliest and most helpful individuals around! Our sever was knowledgeable about the new fall drinks and gave great suggestions. They are quick to get your orders out and they always hand it to you with a smile! The coolers and crafted drinks are made well and are sweet. So if you don't have a sweet tooth, I would recommend their regular coffee drinks or even their tea (the mango black is top notch!) This chain is a much loved coffee shop in the Midwest! read more

Caribou Coffee - They have put door seating! - Coffee & Tea Near Me - Maple Grove, Minnesota

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It's a Caribou. It's a Bruegger's. It's a goddamn mess. I'm not a fan of writing a review of big chain stores like this. It doesn't really help anybody. It's Caribou and Bruegger's so it's essentially going to be the same no matter where you go. The only way to differentiate a place like this is by the service. It's a total cluster. A small handful of customers. 6 people behind the counter. Six. Employees? Maybe some of them. I just wanted a cup of soup. That's it. Took a ridiculous amount of time. I just sat in awe of the sheer "not giving a shit" attitudes. As I waited, a lady came up asking where her order was that she placed nearly 20 minutes ago. They didn't have a clue. At one point asked her if she was sure she didn't get it. Wow. I realize we are dealing with kids here, but these are kids that can shut down your business and move on to the next debacle without missing a step. Oh, and the soup? Chicken spaetzle. Well, no spaetzle. Not really any chicken either. Broth though, definitely broth. And carrots. I wanted to complain but didn't think I could handle the blank stare and gaping mouth from behind the counter. Oh well, good luck. Enjoy your coffee and bagel. read more

I would give 0 stars if I could I'm normally not one to write reviews but my visit to caribou inspired me to write this. The other day while I was on break from work I decided to come get some coffee. I ordered a simple black coffee and ended up waiting 30 minutes and when I asked the employee she just pointed to someone else and didn't get me my coffee. I ended up getting my coffee but it was not worth the 30 minute wait. What a shame. read more

Stopped in again to try them out. I ordered the sandwich soup drink meal. They told the the register wouldn't allow them to order that. Hmmmmm. Then instead of getting the meal for $3.99 on top of the sandwich for $6.99, they charged me $6.99 for the sandwich plus $3.99 for soup and $3.49 for a bottle of Coke. Hmmmm. I asked why and they said the sign was wrong and should be taken down. Hmmmm. I asked why and the cashier said she'd talk to the manager and walked away never to come back. My food came so I ate...and updated my Yelp review! So wrong register software, wrong signage and overcharging customers. Can it get any worse? Good coffee place. Don't even DARE to order food at this bait and switch shop. read more

They just sprayed us with coffee and gave us a sorry excuse for an apology. They almost didn't give us a towel either. She didn't even look up and see what she did, just said "my bad". Totally soaked our coats and hair. She couldn't have cared less. She never came out behind the counter to make it right either. Sorry excuse for a Caribou. Her name is Jordan, Incase corporate wanted to know. read more

Caribou Coffee - Coffee & Tea Near Me - Maple Grove, Minnesota

I went to order drinks , after I opened the door , the hallway closed , cannot go inside except to pick up your order . The employees are so scared from COVID , to the degree they will not let you come inside to place your order . read more

Always a great place to come and hang out with friends, get work done with free wifi or grab a quick bite. Service is quick and precise and prices aren't bad either. I come here all the time and couldn't be happier with the awesome experience. read more

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Love Caribou. This location, not so much. We go hear every Sunday before church...I'm not sure why and I think it will stop from now on. The store layout is horrific. There is so much furniture that you have no place to stand to wait for your order. If you pick up your coffee and want cream and there is a line, you physically can not get there from here. I am sure this was a corporate store layout. I sure hope corporate learned what not to do. This store and stores like this need a physical lay-out remodel. I would say 3/10 times our order is wrong, missed, items forgotten, etc. Do NOT come in here if you want to get in/get out QUICKLY. often takes 20+ minutes. What's weird is that there is an abundance of staff, all running around looking busy but based on my experience and of the other angry customers waiting for their order re-dos, busyness does not equate to accuracy or efficiency. read more

Stopped by while running errands and have been waiting almost 20 minutes and have a good 4 cars behind us. Not sure if it's understaffed or what the deal is... read more

Horrible service, horrible wait times. This is the worst Caribou in the chain and it has been like that since day one. One time months ago, I gave the clerk a $20 bill for an $11 order and he handed me back $23 in change and argued with me when I kindly told him he gave me the incorrect amount back. That is how bad this service is. This week I saw unsanitary conditions happening. While waiting 9 mins in the drivethrough window for one coffee order, I saw the server reach into his shorts and scratch his behind, then run this hands through his hair and then pick his nose. Needless to say, I threw away my drink. How disgusting. The Starbucks in this development is a much safer and better alternative. They are killing this Caribou location. read more

Never in my life have I met such a rude staff. When I got there there were 8 workers just standing around talking and on their phones. Took them 10 - 15 minutes to notice I was standing there even after I tried to get their attention. After placing my order I asked to speak to their General Manager who I knew was working that day. He came out and I explained what happened but I never saw him talk to his people. Instead he walked straight back into their back room. Two female employees glared at me the whole time I was in the store after I called them out for being on their phones and ignoring their customers. On top of that the sandwich I ordered was completely wrong. read more

I agree with many of these reviews. This is a horrible Caribou Coffee the worst I have ever been too. It is so poorly managed its unreal. The last 2 times I was there the employees had their friends behind the counter chatting with them. The line was out the door and it didn't matter. Talking with their friends about the party they were at the night before was more important. Thank god there is a Starbucks right across the parking lot. Never again will I go to this Caribou!!! read more

I am MN born and raised and have always loved Caribou. But this one has the slowest service I've ever received and it's like that every time. On average, I wait 15-20 mins in the drive thru. That's just nuts. There's a Starbucks across the street and even though I prefer Caribou over Starbucks, I take my business to Starbucks just so I don't have to wait so long. read more

This location offers both Caribou Coffee and bagels from Brueggers. Ample seating of many varieties and good breakfast and lunch options. It's never that busy when I stop in and a great place for a quick business meeting. read more

Caribou Coffee - Good amount of seating. - Coffee & Tea Near Me - Maple Grove, Minnesota

The employees were very friendly and the coffee hot. That's about it for this place.. I've never seen a filthier bathroom, it looked like it hadn't been cleaned in weeks, and the whole place was unclean. I changed my mind about getting food there because of it. There were no sugar packets, only one spoon/stirrer.. most Caribous I've been to have been great, I won't go to this one again. read more

Way better than the Brooklyn Park Coffee and Bagels (Einstein) faster service and fresher, un-burned bagels!! I think we will be coming over here from now on for our morning fix. Only wish they had the vanilla hazelnut coffee :) read more

I love caribou however this is the slowest caribou I've ever been to. I keep giving them a try in hopes the service gets faster however I always end up mad when leaving. Last time my crafted press tasted like pure cream and no coffee in it and my bagel had the wrong cream cheese. This place is a mess. I'm writing this in hopes they fix the service since it's in a good location. read more

Perfect way to start the day! This Caribou Coffee offers fast friendly service with a smile and a heartfelt wish to have a great day. If you're looking for the perfect spot to charge up before starting your day or to hit the reset button after a long commute this is it! read more

Very slow service, I would think the manager/owner would try to reconcile this somehow. I work only a mile and would love to swing through there for the convenience, but I just don't have extra time in my day to wait. So, I drive farther away to get quicker service. read more

Absolutely most poorly managed place ever. The checkout guy was completely hungover. The tables were not cleaned and they gave attitude when you asked to do so. They messed up on our order twice and they said they couldn't serve us the soup because it was cold. I could also overhear the employees saying they are sick of the place and will be quitting. So, with that I've been here twice: first and last. read more

I had 20 minutes to spare before I started my shift at work not too far away. My husband, our friend and I figured we'd drop by and grab a coffee before they dropped me off. We went through an empty drive thru, made our order (3 coolers) and waited 17 minutes until our drinks were ready. On top of that, the drinks were extremely watery AND I ended up being late for work. Thanks. read more

I received a giftcard from this store and awkwardly had to call the giver of the gift to tell her the card didn't work! Her less than stellar experience buying the card aligns - waited in line forever, guy at the register struggled to figure out how to ring her up, etc. #fail read more

This location specifically has very inconsistent service, and the products served are inconsistent as well. It appears to be poorly managed. Unfortunately you just don't know what you're gonna get when you come here. read more

The slowest place to get coffee in Minnesota! They have multiple staff but it takes 15 minutes for each coffee!

This caribou and bruggers is usually slow which we can normally plan for extra time when going there. The bagel sandwiches are normally good. However, we went there for a to go order of two western sandwich bagels on tomato basil bagels. When we got home we found out they were on pumpkin spice bagels, not appetizing at all. Not happy for the money paid for poor quality and not what was ordered. Would not recommended going unless you have extra time and can check your order. read more

I wish i could give zero stars. This place is terrible and consistently gets my wrong order (blts or on the menu items). Lately they have been single wrapping my sandwiches which causes them to fall apart before i even eat it. Today i adked for a puckle with my sandwich, know it was a spear. Where was it? Awkwardly smashed inside my sandwhich. Wth? I come here because its the closest Brueggers but I am realizing why I stopped coming in the first place. Don't pay attention to tickets, doesnt complete orders and slow service. Good grief. I have many people in consistent similar situations. I can't understand it. read more

A lot of the staff are so friendly! Unfortunately the service isnt the best. Normally the drinks are great but it's very disorganized. I have come in many times and there is noone at the counter to ring me up. I'm not talking for a few seconds...i literally have to ask for someone to come up. Drive thru is also a nightmare. They need better organization and management. read more

Obviously everyone who's ever been here knows this is without a doubt the Worst. Caribou. Ever. but I still feel compelled to add my review. Everything's terrible. Everything's dirty. Just an awful, awful place. read more

Slowest service ever. I think the employees try but they are either understaffed or aren't properly trained in. It really shouldn't take 15 minutes to get a cold press on a Sunday afternoon. read more

Not only is the service slow, but my coffee often tastes bad enough to throw away, which I did this morning. I get a caramel latte every time so I know how a good one should taste. I keep going back because its a convenient location, but every time I order, I hope for the best and am usually disappointed. read more