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    Carizona

    2.8 (201 reviews)
    Open 8:00 am - 8:00 pm

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    Services - Carizona

    Vehicle battery testing

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    Reviews With Photos

    second engine
    Carlos M.

    Carizona Timeline September 7, 2025 - Purchased 2016 Kia Optima from Carizona (Odometer: 94,131). September 8, 2025 - Noticed an odor; Jiffy Lube confirmed the vehicle had no cabin filter and low oil levels. September 8-12, 2025 - Observed white exhaust smoke from the tailpipe at all hours. September 16, 2025 - Greulich's Auto confirmed the white exhaust smoke and recommended an engine inspection. I declined, citing the 15-day / 500-mile implied warranty. September 18, 2025 - Will (Service Manager, Carizona) confirmed engine issues requiring full replacement; estimated two-week repair time. September 19, 2025 - Lissa Irvin (General Manager, Carizona) stated we must keep the car or lose our down payment, which is invalid and coercive. September 20, 2025 - Visited Carizona; spoke with GSM (Don or Rob) who refused assistance and repeated that we must keep the vehicle. September 22, 2025 - Received an email from GM Lissa Irvin stating the car was ready within 48 hours and must be picked up by September 26 or fees would apply. September 22, 2025 - Contacted LegalShield and was referred to Davis Miles Law Firm. September 22, 2025 - Attorney Tracy (Davis Miles) advised not to retrieve the vehicle and instead have it towed to an independent dealer. September 26, 2025 - Vehicle towed from Carizona to Courtesy Kia. September 27, 2025 - Courtesy Kia's initial diagnosis: improper engine installation, damaged serpentine belt, warped hoses, and bent engine chassis. September 27, 2025 - Check engine light appeared; Courtesy Kia confirmed the intake manifold was defective and the engine required full replacement. September 27, 2025 - Odometer: 94,544 miles. October 6, 2025 - Davis Miles sent formal demand letter to Carizona requesting: - Loan unwind and reimbursement for all expenses, or - Proper engine repair by Courtesy Kia. October 28, 2025 - After no response, lawsuit filed and Carizona served. November 10, 2025 - Vehicle remains at Courtesy Kia; estimated repair cost: $5,000. Resolution Attempts 9/21/25 - Opened complaint with Better Business Bureau (BBB) 9/22/25 - Emailed GM Lissa Irvin requesting loan unwind (declined 9/23/25) 9/22/25 - Filed complaint with Arizona Attorney General 10/12/25 - Filed complaint with Consumer Financial Protection Bureau (CFPB) 11/07/25 - Filed complaint with Arizona Department of Insurance & Financial Institutions For those with similar issues - email me, cmontiel05@gmail.com - I have so much more document. Read other reviews. P.S There is no Carizona its MP Auto Sales LLC

    Proof I was here....
    Robert B.

    Horrible and rude customer service. I simply wanted to see inside the vehicle before giving over my information. I have been buying cars for 25 years and never had a dealer not allow me to at least look inside the vehicle. The would not unlock a car for me to see inside. Had a manager come out and was straight and to the point about it, super rude.

    An agreement to refund

    Run away - the "Sr Sales Manager" is a liar and a thief. The auction vehicles they are buying are NOT in good working order. lipstick on a pig! They'll talk a good game, and then do NOTdeliver. $500 refundable deposit not being honored. Ridiculous!

    These are just some of the people that helped.

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    3 years ago

    Perfect service, great communication, overall satisfied and would recommend! For service and Sales

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    5 years ago

    Ivan and Gavin where super helpful and worked with me until we made a deal I was happy with.

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    5 years ago

    The sales people Ivan and Brandon were helpful in searching for a car in our price range.

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    Page 4 of 6

    Ask the Community - Carizona

    Review Highlights - Carizona

    Will is a great person and very thorough in letting you know what your car needs or doesn't need.

    Mentioned in 17 reviews

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    My car's front passenger door started making a snapping sound, so I went to Fix Auto Tempe. They…read morequoted $990 and warned costs could go into the thousands if more issues came up. For a 16-year-old car, it didn't feel right. Before heading home, I stopped by Good Works Auto Body nearby. The owner came out, calmly took a look, reached inside, and adjusted the panel--the problem was gone in seconds. I also showed him the paint scratches on my car, and he gently wiped them off with thinner. Just like that, my car looked clean and blue again. When I asked what I owed, he smiled and said, "I didn't do anything--no charge." I was honestly taken aback. It's rare to meet someone who leads with genuine care instead of trying to make a quick transaction. This kind of integrity stays with you. I highly recommend this shop and will absolutely return.

    I brought my car in because of starting issues, thinking it was an altenator as I had been to…read moreOriellys and there test indicated starting issues, nothing wrong with the battery. Good works said it was a battery sensory that was wrong costing me over $600 dollars and a couple of days later my starter went out. They estimate was $1,000 dollars and the starter itself was $700. I had to go and research a fair price and was able to get it down a little, but with labor and SHOP Fee's it was almost the same price to fix. I Will never go back to the this place as the advertise to be a family shop and there prices are very high for all parts and labor. It left a very bad taste in my mouth as i had to spend over $1,400 dollars of repairs and the first battery sensory repair was not even needed. Go at your own risk Rob

    O'Reilly Auto Parts

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    (20 reviews)

    Excellent service and a great experience!…read more My car died when I went to the gym, and I was completely stranded in the parking lot near Rally's. I stopped at O'Reilly Auto Parts on 855 W University Drive in Mesa (85201), and a very professional and knowledgeable lady came out to the parking lot to help me. They jumped my car and brought it over to the store, where she carefully tested the battery, starter, and other components. She discovered that the problem was actually a loose battery cable. She fixed the cable and did all the necessary tests to make sure everything was working properly. My car was running again! I was very impressed with her professionalism, knowledge, and willingness to help me when I was stranded. She took the time to find the actual problem and fix it. I highly recommend this O'Reilly Auto Parts location on University Drive in Mesa. Thank you so much for your help and excellent customer service! You made a stressful situation so much easier.

    Went to do a return of headlights incorrectly purchased. Had my receipt. Wouldn't return me the…read morecash I paid ($50). Only wanted to do store credit. That would be fine if that's how I paid for it but I expect to be given cash back (or back to my debit card as an alternative). Female manager agreed with me and told me a return to a debit card was fine but Hispanic older male manager overheard and disagreed with her and told her gift card only. For those who deal with cash - beware

    Carizona - autopartssupplies - Updated September 2026

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