They get 5 stars for sales but 1 star for service. Working with their sales and finance team was a wonderful experience and I would highly recommend them. Our salesperson (Darius) was honest, professional and fun to work with. The finance manager (Mike) was low key, didn't push extras and was also fun to work with. Unfortunately their service department was just the opposite. Shoddy workmanship (I've done a ton of car work). Only replaced 1 front strut (safety issue) which I had to call them on and repaired the 3rd stoplight by calking in the broken pieces. So, go ahead and buy a car from them but don't let their service department touch it! read more

My fiance and I went there originally to just look, but ended up buying a lovely 2013 RAV4 as our first car!! Ivan and T.J. made my partner and I's first car buying experience wonderful. They asked what we were looking for and found the perfect fit. Also Michael was amazing as well!!! They were all so patient, kind and helpful. They weren't rushing us or making us uncomfortable. I can't thank them enough for their amazing customer service and finding something that fits us perfect. Definitely 10/10 recommend if you're looking for a wonderful buying experience and great quality used cars!! Even if its your first time. :) Thank you guys again so much. - Caeley & Zax read more

Worst salesman ever, didn't even know he had to have vehicle pass emissions before they could sell it to me. Sold it with an empty tank when I asked him about it he shrugged his shoulders and said he was just helping another salesman. Don't buy from Carizona!!!! read more

I have to admit, I was a little skeptical about buying a vehicle here, but the entire process was seamless and positive. Our salesman, Darius, was a genuinely great guy and easy to work with, his manager was tough on price but with their policy of being able to have any mechanic or shop look over the vehicle and then they fixed something we found, it made it all worth it. The service manager, Will, was super nice and proven to be an honest man after taking the Rav 4 to have Toyota inspect it. Overall, a great experience, I highly recommend them. Carla L read more

I bought a car Honda CRV 2013 from this company and within a month it is not working. I bought it as is but 15,000 and within a month it breaks down, very questionable. So just be warned they are thieves and hide behind the as is on their contract. read more

Submitted an application online. They called and said they didn't receive all of my information. Gave them my information. Told me I needed a cosigner (I knew they would), but I had also submitted all my co-signers info, which they also claimed they never received. They contacted me to get the phone number of my cosigner, which I provided. Cosigner said they never contacted him. Their loss. We were just approved by another car dealership last night. Doesn't seem like they have things together with their finance department. read more

Surprised at the experience i had a few months ago following the interaction i had with this dealership, couldn't believe that after all the time i had spent trying to negotiate a fair price for the vehicle i wanted to obtain i was hit with dealer fees that exceeded 1000$. Never created a review because i didn't think it was necessary, but after having a friend of mine try and purchase a Camaro through them, and ended up hearing that almost the exact same thing happened to him just a few days ago i had to get on here and voice my opinion. They say it is a 4.5 star rated dealer in their description of the business but i don't see how. A very unfair interaction to say the least and i highly recommend shopping somewhere else! read more

They charge double of anyone else for doc fees $1000. The said it includes everything.

After looking at several dealers around Mesa for a used vehicle I found Carizona and identified on the web several vehicles that I wanted to look at. My salesman was Robert who listened to what I was looking for and we looked at a 2021 Chevy 1500 LT pickup. Robert took me through all of the features and answered the questions I had. I never felt pressured even when I mentioned I had my own credit union and agreed to wait until I saw what my rate was going to be and they were able to beat it. Robert stayed involved throughout the process and would encourage others to ask for him when looking for a car read more

I bought a 2007 Kia Sportage with 51,677 mileage for $16,812.48 on 12/07/2023. I thought I was getting a great deal since I could not find a car under 100k mileage for less than 10k, however without me knowing they tacked on a $2,000 warranty that is also terrible. When I test drove the car I noticed the ASB light was on and that the a/c was not working great, so I pointed it out to them and they said they would have it fixed before I drove it off the lot. I come back a couple of days later they said everything was fixed and the car was safe. Everything was fine for a couple months and since it was winter in Arizona I had not needed the a/c. On Easter Sunday I am driving home from my family's gathering and my car starts smoking almost as if something was on fire. I take in my car it ends up my ASB pump, the thing that was supposed to be fixed by Carizona but they just cleared the code to make it look like they fixed it. That costed me $962.98 and the warranty only covered about $650. Then I noticed my a/c was not as cold as it could be in April and my actuator door was broken so that costed me $991.34, the warranty they sold me still does not cover that part. This business does not care about you or your safety is the point I am getting to. I could have been seriously injured by their neglect. I also had taken my car in to the service center and the service man that is always at the counter, was extremely rude. I have bought two used cars in the past off of car lots and the only issues I have ever had before is them trying to sell me on a high price. I would not take the time out of my day to write a bad review unless it was something serious. This company needs to be dealt with. read more

Be careful when making a deal. They were giving me a very good amount on paper for my trade-in, but -- in a quick, under their breath statement -- said it was pending their mechanic's review of my car. I walked. I have no doubt that after I would have made the deal that night, and drove their car away, they would have reached out within a matter of a couple days stating 'my car did not actually turn out to be worth what they thought' and I now need to come up with a couple thousand more or bring the car back. Their car is sold "as is". I'm sure I couldn't take the new car to a mechanic after the deal, and after they got it up on the rack, if an issue was found, I could not contact Carizona and tell them to rewrite the deal because their car was not worth as much. Beware. read more

At first this place seemed promising and sadly I did purchase a vehicle from them but I gave them all the chance to gain a great review and didn't come through on their end, I asked for a simple scope of work pretty much a basic common question to the sales rep Darius Carroway if they even changed the oil in the vehicle and I did not hear word back, the vehicle was lowered and mentioned if the car had coilovers so that I may raise it since it was too low for my taste, he mentioned it did and that I was good to go, it didn't have them instead it has lowering springs so I have to pay out of pocket to raise, not including the slew of aftermarket parts that was on the vehicle that I had to spend out of pocket to get to OEM standards, I understand buyer beware and all but as a business it's not how you handle things, I recommend to stay far away from this place. read more

I purchased a 2014 Ram from Darius at Carizona. My wife had gone to 3 dealerships but with the help of Darius we found a great truck. He was helpful, understanding and a great Salesmen! Thank you, Darius! read more

avoid this lousy slum dealership Car shopping for my nephews birthday. We found a car online, confirmed available still. Showed up. Once arriving and telling them the car we wanted: - we waited an hour. - kid (maybe 22 years old and zero experience) told us the cars here and walked 5 of us outside. - there was no car there and the kid left us standing there. - cars brought finally. - they had to jump start it. ‍ - ac is broken because they need to "charge it" Came back from test drive asked for CARFAX. - multiple accidents. - ask the inexperienced kid is there room to negotiate. - he goes back and comes out multiple times w zero answers. - he goes back again we follow him and he's taking notes from some sloppy white old man on what to say to us. We say call us back when they get info so we can buy and go to dinner. - no call we called the kid back multiple times before closing and he kept apologizing. Saying he would call us. He also stated they weren't even busy. - no call and they're closed. Following day figure they follow up with us. - no calls , we call them as we are buying immediately. - guy texts us back and the car that was $6400 we asked to negotiate on, is now $9200 LMFAO. Don't waste your time w incompetent sales folks. We had cash in hand zero financing as we explained to them multiple times just wanted a price. I've never met salespeople not making any sales acting so passive and not hounding us for money. Anyways others have reviewed receiving cars that broken down after purchase ( our vehicle of interest broke down before they could offer it for a test drive lmfao ) Gods plan. read more

Horrible service in the sales department and the women handling the online sales communication is illiterate. Claiming there is $4k in fees on the vehicle. Which means there doc fee and or dealership add ons is $3k. What do you expect from a low end dealership. Expecting high KBB and in some cases over KBB and praying on those in need. I am not in need just looking for a specific vehicle because I do not like the new body style or drive of the new vehicles in the class I'm looking at. read more

Robert Emmons was my salesperson. Friendly enough. During a test drive I noticed there was a function not responding and got an error message. Robert looked something up and informed me it was missing a $35 SIM card, available on eBay. I messed up and trusted the guy was giving me good information. My fault for trusting a used car salesman, right? Turns out this vehicle never had the feature installed. Had I known the feature wasn't installed I would not have considered the car. But I trusted the guy and bought it. After bringing it up to the GM asking for purchasing an identical vehicle on their lot that had the feature installed, they chose not to deal with me. There was a discount on the price, but mainly because I had better financing through my bank than what they were offering. Feel free to deal with this group, but know they definitely live up to the used car selling stereotype. read more

Shady!!!!! From the first interaction we got a bad vibe. The prices were given were $2000 over what was advertised and we were given a lame BS excuse about why. Something about finance companies charging them to use there services. That is a flat out lie. And if it's not a lie there is no way it costs them $2000 for me to use a finance company. We left after finding a better car online and told them to not run our credit because we would not be buying a car from them. We'll guess what... the next day, 24hrs later, they ran my wife's credit with 3 different places. DO NOT GO HERE! read more

Looking for a secondary vehicle. Was planning on getting my own financing. I asked for a Simple "Out-the-Door" price quote on a vehicle via email. I got a surprisingly quick response and I was then asked by Cesar if I would like to call to get he numbers. I simply stated I just need the numbers and would prefer to this via email unless the numbers look good and we could move forward. I didn't want to waste my time or theirs if the numbers didn't make sense. It's been 4 days. I'm still waiting on a reply. This place seems Shady AF right out the gate. read more

Typical used car tactics. Lure you in on a vehicle that' isn't available to try and sell you something else.

Beware of these people. They quote one price for a car and then raise the price when you get there to buy it, with the cash in your hand!

I dealt with salesperson Emmons Robert who legit took advantage of having a female shopper then I dealt with Mark Rector who sat behind his desk and proceeded to take more money from me. Less than 30 days of having the vehicle the door handle breaks and the motor goes out on the driver seat leaving me unable to operate said vehicle... I called my finance company and apparently carizona did not process paperwork so my name is not generating when I provide the finance company the last 6 digits of the vin which means I'm left with no truck to drive... Salesman Emmons Robert and Mark Rector in finance took extreme advantage and I would like ALL $6000 OF MY DOLLARS back. read more

I'm a first time buyer and they took advantage of me. They told I have to pay $2800 for downpayment because I don't have history of big purchases even though I have good credit score. They sold me a 2013 Dodge Dart and within the month it shows all the big problems. I have recently notice that there's USB cable inside the fender liner, went to mechanic and told me that there's a big plastic undercarrieage shield that got ripped off at some point that is holding part of that plastic together. And the transmission is no good! There is oil leaks as well. I still owe 15k for this junk car! The Sales Manager Will, told me that this car is in good condition. It was all lie!!! read more

BUYERS BEWARE DO NOT PURCHASE ANYTHING FROM THEM NO MATTER THE PRICE OR DEAL!!!! IT'S ALL A SCAM THEY SELL CARS THAT ARE WRECKED AND ALL KINDS OF MECHANICAL PROBLEMS. So I purchased a car form these crooks in January of this year. (BTW) worst mistake ever. Anyhow I made multiple phone calls to this so called dealership about a car and was treated horribly by everyone but i really wanted this car and still dealt with them, That's on me, I should have stuck to my initial feeling and not done business with them. anyhow they knew i was flying from los angeles to arizona to purchase this car. I was told the car had a clean title and never been in a accident. Anyhow when i arrived to the dealership I wanted to inspect the car a lil better sense i was only able to see the car threw the pics they uploaded on the internet. I asked if they could have their mechanic put the car on the lift to look underneath and was told NO very firmly, Well now it was getting a little late and they said they needed to finish paperwork and kept pushing me to deal with payment and paperwork, that i barely got to inspect the car as much as i wanted to,. Again i flew there so had no car. Eventually we finished up and i got into the car and forgot about the second key so i went back in and they rummaged threw a drawer and gave me a key that didn't work and stated it needed a battery but no batteries around. So i took the car went home. After inspecting the car it was very clear that it was in a major accident. I immediately called them, and for days i was getting the run around and was eventfully told it's a USED car, every car on the road has been in an accident. I told them you guys said specifically said no accidents !!!! I can understand if they said yes and it was a minor fender bender. But it was in a major accident to the whole left side. The whole left was caved in and poorly repaired. So now i'm looking for the door tag that has the vehicle info, vin number, and paint code and that wasn't even on the car. So i called them back to see what the story was on this and no one knew, and that i bought the car as is, they didn't want to help or do anything to assist or give me info about it, their answer was call Germany head quarters and ask then what to do. So be very very careful of these people if you see their ad ignore it and buy somewhere else. read more

I just had the absolute WORST experience here, & while I don't have the time, character count NOR energy available to FULLY describe my (first-time) experience at "Carizona", I'll just say that my time was completely wasted. IF I ever get desperate enough to pay this place a visit again (prayerfully I don't), A. it will be a credit/cash deal IN FULL (just to avoid all the back & forth with financing B.S./lies) & B. I'll ask to speak directly with the sales MANAGER rather than being subjected to these clueless little kids they have working here who couldn't close a deal if their lives depended on it. Seriously, I don't have the time, character count NOR energy available to FULLY describe what transpired during my first experience at this place (as stated), but I lose so much respect for places like this when they make it so obvious that they never learned the art of respecting people's time, not to mention paying attention to DETAIL & actually catering to their customers (including but not limited to A. finding solutions vs taking "shortcuts" to get to the next customer/"lead", B. returning phone calls & C. following up via email [YES, I'm talking to YOU "Isaac", "Suna" & "Darius"]). As if having clueless little inexperienced/snot-nosed kids working the sales floor wasn't bad enough, you see pictures of a particular vehicle on the website & assume it will look halfway decent in person, but then you get there & it's a dirty/mangled mess, with dust/dirt all over the exterior/in the engine bay & body trim parts literally falling off inside AND out (aka- a NIGHT & DAY difference from what you saw in the pictures provided on their website). Catfish for dinner, anyone??? For real, it would take less than 10 minutes to run the vehicle through a power washer, MAYBE another 10 minutes to vacuum it, & what, maybe an HOUR (once or twice a week) to detail the engine at the end of the day so that it's ready for your customers the next business day? It's beyond obvious that NONE of the above is done here, & this level of laziness is a red flag if I've ever seen one (but of course I only realized that this level of laziness existed at Carizona AFTER I drove clear across town to get here). I just love how they jump on you like white on rice the second you walk in the door, but then after having you & your family sitting in the lobby for like 2-3 HOURS waiting, they come back out & you're suddenly chopped liver in the eye of your "salesman" because you couldn't get approved for financing with their lying/incompetent on-site financing department (at $62K dollars a year, with no rent responsibilities & 3 jobs LOL). I'm so glad I was able to go elsewhere (literally DAYS later) & purchase my vehicle from a dealer that made this process EASY vs forcing me to do all this meaningless extra legwork that no prospective customer in my income bracket (OR lower/higher) should ever have to do. Mind you, the used vehicle I purchased elsewhere came CLEAN (JUST like the pictures), with LESS miles, a lower down payment AND a lower price (yet here I was days prior, dealing with these clowns & their games, poor sales/communication skills & GROSSLY misrepresented vehicles). This place is a joke, they GROSSLY misrepresent their vehicles (IN ADDITION TO their "we work with all credit types" financing options), & unless you like A. being lied to, B. jumping through endless "hoops", C. being jerked around & D. having your valuable time completely wasted, pull that Carfax (a MUST before you visit, as MANY of the vehicles they sell have been in accidents), plan to pay in FULL via credit or cash (assuming you don't have PERFECT credit) & INSIST on taking the vehicle to your mechanic for your own inspection BEFORE deciding on the purchase; The second they A. hesitate when you request this &/or B. duck/dodge your calls or emails, take my word for it when I say you need to just walk away & save yourself the trouble. If not, then trust me when I say you'll just be calling/emailing back & forth, getting the run around, leaving messages & not having your calls (or emails) returned in a timely manner (if at all). Regardless of where your credit/income stands, when it comes to used car dealerships, understand that there are FAR better options in the Phoenix area (aka- dealers who will make the process EASY, who will go OVER & ABOVE to get you approved [as far as financing], & who won't present anything even REMOTELY close to the headaches you will experience at this sh*t show known as "Carizona"). The apple never falls too far from the tree, so trust me when I say that everything you end up experiencing here (should you be dumb enough to pay them visit without adhering to everything mentioned above) starts at the top. I TRULY hoped for things to go right here, but after reading through some of the other reviews on Yelp AND Google, it sounds like I might have REALLY dodged a bullet here (& for that, I'm grateful). NOTHING in life happens by "mistake". read more

Stopped into this new to me dealership. At first I was kind of overwhelmed with sooo many vehicles to choose from. Then I met my salesman and immediately was at ease. The entire staff are so pleasant. It was clean and had that glow about the whole place. My choices for what I wanted came down to 2 different corvettes. 1 is scarlet the other was grey. Who would have known a Ohio State fan had to make that choice. Anyways I chose the grey one and proceeded to start my paperwork. Now is when I got really amazed. A finance manager came out and sincerely thanked me and assured me the whole process would only take 30 minutes. I watched as they cleaned my new vehicle (2020 Covid safe clean) and in like 5 minutes the finance guy came and said he was ready. Seriously? I knew there had to be a catch. Nope, he had all my paperwork ready and in like 15 minutes I had keys in hand and was ready to go home. To Cesar(sales manager) Corey(Finance guy) and especially to my new#1 best friend (Henry my salesman) Thank you more than any words. I would send anyone and all who I know to this place and feel like they would be taken care of like family. read more

Carizona - Hard choice red or gray? Both are perfect and in my price range - Auto Parts & Supplies Near Me - Mesa, Arizona

I need to update my review of Carizona. I thought they were amazing. However, come to find out that the tires weren't checked by them. The fuel tank was under 1/4 tank when I bought it. I let that slide, that's on me for not checking that. The tires, three weeks later, were 10 pounds below their recommended level. Also, one tire was at 17 pounds PSI. I filled them all up. 5 hours later, the tire that was the lowest was now flat. After 1 hour of changing the tire to the spare, the spare was low. I tried to fill it up, and realized it had a leak in it. I had to get a new tire on the car that same day, and it left us broke at the end. I called Carizona today (9/26/2024), and they simply can't do anything. Not even an apology for not checking the tires. Discount Tire told me that there was one 2017 tire and two 2018 tires, all half-worn out. I bought an Audi, and AWD. All tires must match. So, review went down to three stars. read more

They say when you have a bad experience you will tell 10 people... well Carizona deserves 1,000 GOOD THINGS BEING SAID! They turned a terrible situation for me into a blessing. Will in service and Lisa in management went so far beyond what needed to be done, they went way above what should have been done... I cannot express how fortunate I am to have dealt with Carizona... I will recommend over and over!! Chad H. read more

Robert was extremely helpful guiding my fiance and I through a first time buyers process. Will absolutely be buying here again.

WARNING!!! do NOT deal with these clowns, they are extremely illiterate swindling sales personnel, they have horrible tactics and do not want to deal with you as a buyer on a sale. They do not negotiate and they are extremely rude. I warn you that you should NOT do business with these people, one of the sales managers that I spoke with for almost a whole 20 seconds because he was extremely rude as well does NOT know how to do his job well at all. The only words they know are NO and I'm buying that car for myself lol, not very good sales tactics there fellas, get your business in order. You will fail and already have on one large sale of the day and I will voice my opinion to many others to not buy a vehicle from you ever! On another note the good 5 star reviews you see on this establishment are paid for by the sales personnel they pay to have people give these fake reviews I would be extremely cautious in doing business with these people and would implore you to read all the other 1 star reviews as they are not being paid to leave those reviews just as a heads up and good luck if you do decide to do business with these clowns! read more

I went in to look at a specific car and Robert E. was the sales person that helped me. He wasn't pushy at all. He was honest and patient throughout the process. My car buying experience was low stress and I would recommend them. read more

$1,000 scam charge at time of purchase. They have a made up doc and processing fee...to sign over the car. So when you shop against other dealers, make sure you ask how much they are going to up-charge you at checkout. read more

I found this a bit unusual. My son and I looked at a car there, asking price $10,081. We were paying cash and offered a lower amount hoping to negotiate, which is more or less the norm when purchasing from a dealer. Instead of trying to negotiate with us the actually RAISED the price to $10,999, so almost $1k more. Additionally it was obvious that very little effort had been put into getting that car ready for sale. It was quite dirty. read more

Walked in on Sunday, May 30, 2021 and asked to speak with someone about purchasing a vehicle for my daughter. They said they would get someone to show me some vehicles. That never happened. I stood there for 20 minutes like the obese troll I am (on keto trying to slim down) then left without anyone showing me a vehicle. I will take my high BMI, and yen elsewhere. Look somewhere else! read more

Have to say if you here. See Robert. He wasnt pushy at all. I told him what i wanted and was looking for. Being very specific being it was my wifes suv. Also traded in my car and told them what i wanted and wasnt moving forward until i was told the price. Not being pushed they did just that. read more

This place is awful. I have been there 3 times, walked around for 15-20 min and never once had anyone ask me if I needed help. Once I waited by the front desk and asked to see a vehicle that has been on their website for 2-3 weeks. I was told it was still getting a safety check and I couldn't not drive it . Left my number and was told I would get a call when it could be test driven. That was weeks ago and still haven't heard back. read more

Have bought 2 hard to find specialty cars from CARIZONA now, and the owner (who is top notch!) even kept a close eye on the Auctions to grab them for me! V8 Kia K900 Luxury Chauffeur addittion for me, and V8 Nissan Platnium Reserve Titan (with some very specific wishlists on color, interior, rims, ect..) for the wifey. Both were exactly what we were looking for, and about $5k - $7k UNDER Kelly Blue book after to score them! They also helped with custom suspension, custom rims and tires and a few other mods as well. Service Department is been awesome as well and just had them in the shop recently getting all 4 new tires for each, plus fixing some damage from rear end collision I sadly had from an old man hitting the gas instead of breaks while I was parked at a gas station :( - Came out looking brand new and again, several thousand less than the estimate from my Insurance Companies preferred shop! read more

Carizona - Auto Parts & Supplies Near Me - Mesa, Arizona

Kevin Robles was excellent. He made it easy to trade in my Nissan Murano for a Honda CR-V and has a great personality.

If I could give them a zero I would!!! The day we drove the car off the lot we have had nothing but problems. They said they would fix what was wrong since it was under the warranty. They put used parts on; we were told that's all they can afford not authorized to put new parts on. Still had problems with the car after they "fixed" the problems. We have put over $4000 worth of work into the car. Stay away from this dealership!!! read more

I went to Carizona to look at a car, I told the sales member my terms before anything, the pricing seemed too good to be true with the listing and description of the condition of the car we went in for. I brought my dad who is a master tech mechanic. Upon looking at the car, there was tons of rust, dents, scratches, bad brakes, and the transmission has been replaced by previous owners which was not mentioned. Overall, it was sketchy, so we looked for something different. We found another car which the salesman also said was within my terms. I fell in love with the car, so I asked for pricing. I came in with a co-signer, my terms were clear and they told me they were doable. Then after taking our applications back, we waited for 30 minutes before hearing back. A different salesman came out with keys to a completely different car. He had told me I needed to put down half of the cars total price on the original car I wanted which was ridiculous and I'd never experienced at any major or small dealership. They refused to tell me monthly payments on the car I wanted and would only tell me pricing on the new car that I wasn't interested in. Overall a very sketchy experience with bad customer service and horrible terms. I'd go to Carvana or Auto House any day over these two if you need a good smaller used car dealer. I just got the exact car I fell in love with in better condition, in a more luxury model for less money with a tiny down payment and monthly payments I set for myself, on Carvana. read more

I had a great experience with Isaac! He and Mark in finance, took good care of me and made buying a car a very easy process. If you're in the market for a used car, go see Isaac and tell him Robert Johnson sent you! read more