Went to Carls Jr via drive thru, ordered the famous star burger and red hook fish sandwich. The staff at the drive thru was friendly and drive thru was very efficient. The fish sandwich was tasty and the famous star is always good. There is an area inside to dine in, I see this more of a drive up and go place. If you're looking for a good fast food burger spot and good quality I recommend Carls Jr. read more

Carl's Jr - Single Famous Star® - Burgers Near Me - Pinole, California

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Really good Famous Star burger, just make sure you ask for it "Fresh" meaning it gets made hot n fresh from the grill & not from the warmer that keeps previously cooked meat/bun warm read more

Carl's Jr - Famous Star - Burgers Near Me - Pinole, California

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it's insane how they'll rush you through your order and then not get a single thing right. A 20 dollar burger i can't eat because it's the exact opposite of what i asked for is insane! ESPECIALLY WHEN THE SUPERVISOR IS ON DUTY. Y'all making her look bad while making her work insane hours... read more

Giving up on this location, I have never seen them open on time A few minutes is understandable but 10+ consistently when it's rush our doesn't make sense read more

DO NOT COME HERE FOR BREAKFAST. They say they open at 7am. Me and another car were waiting and none of the workers were even ready. Why don't they just have their employees at least have the kitchen ready and prepped at least 30 minutes before opening. I had to speak into the speaker for someone to finally say something. And then she says "it's gonna be a while" like are you serious!? If you're craving breakfast and it's 7am don't bother coming here. Go to another fast food place like Burger King across the street. Lazy bums read more

Carl's Jr - Burgers Near Me - Pinole, California

So I don't know what's going on at this location but almost every time I come here around 10pm, the tell me they can't take my order, or they are closed for some reason they've told me 4 times it's the system, this last time I came the guy at the speaker first asked me what I wanted to order then abruptly told me he couldn't take my order this time he made it seem like the speaker or his headset didn't work, which okay but can't you take my order at the window, this makes no sense and it's Always the same guy this happened with he's seems like his in his early 20s or so he dark skinned and short, also there's a lady that also works there and she never tells me they are closed she's a really nice older lady with short white hair I have not seen her in a bit I don't know how this always happens when come here. read more

What a shame that they don't have the only vegan/vegetarian options anymore. I use to love getting the impossible or beyond meat patty. I use to look forward to it. SHAME ON THEM that They removed IT read more

i order through the drive thru and asked for a chicken burger and i got raw burger 5/26/25. There was absolutely no people inside or out so i don't understand the rush. If I get sick because of this I will be talking to the manger and may take legal action. read more

Carl's Jr - you can clearly see it's not cooked properly - Burgers Near Me - Pinole, California

10:00 am only two people working. I'm in drive through line 15 minutes. Still have not ordered can't go forward because the pick up window line is backed up too. Terrible read more

The food was cold and there was barely any bbq sauce on our western bacon cheeseburgers.

The place empty, I'm the only customer on the drive way Very expensive for 2 fries, 3 nuggets and small soda $40 + taxes WHAT. Is at least FREESH NOP ‍ read more

Hot fresh straps. The burger looks like it came out of a commercial and tasty, too. The fries oh the fries ohhh so good. read more

Carl's Jr - 6 $ burger and - Burgers Near Me - Pinole, California

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This Carl's Jr. in Pinole overcharged my daughter who was visiting from Texas for food. That's the first complaint the second complaint is she paid with her debit card. Two days after she went back to Texas someone wiped all of the money out of her bank at various businesses. The first business was Carl's Jr. Pinole, this is being investigated. They totally emptied her bank account. The food we got that day was old food that had been sitting the onion rings had no onions in them. They were so dried up and hard that you could not eat them. Had we not been on our way to an event we needed to go to, we would have taken the food back . When we got home that day, my daughter attempted to make a report about the restaurant by calling, but they would not take our call so she did it on the Internet. They never did return a call to her or responded anyway to what had happened. She left here on the ninth of July and the charges in California, which took almost $3000 out of her checking account began on the 11th and the very first one was at the Carls junior in Pinole California on the 11th. Just making people aware that this has happened and there are warnings out there about employees at fast food restaurants Peoples front and back of their debit cards or credit cards when they pay through the drive-through. Not to mention the terrible food that we received in Pinole and when we questioned the amount we were being charged as it was different than what was on the outside menu we were spoken to in a very rude manner by the older woman who was at the drive-through window, this should be investigated. read more

Quick service , gave everything I asked for . I went through the drive-thru and purchased chicken tenders and fries with a soda. They just aren't as good as I once remember. Already had the sauce I'd asked for in the bag so everything was ready to go. Couldn't give a bad review just because the food wasn't amazing since he was nice and attentive. Would come back but get something else . Thanks for reading hope this helped ! read more

I came here to try Carl's new Beyond Meat breakfast burrito. Man, it's really good! I've recently gone vegan, so I had it minus the egg and cheese, but it was still really good! They just filled the burrito with more pico de gallo and hash browns, which I didn't mind at all! If you've tried Beyond Meat, you know that it tastes so close to the real deal, and this is no exception. I'll definitely be back to grab another one of these for breakfast very soon! read more

Carl's Jr - Beyond Meat breakfast burrito! - Burgers Near Me - Pinole, California

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Short and sweet, utter trash, food is horrible, sandwich tasted weird. The customer is not so friendly, I won't ever return! read more

Carl's Jr - This place is garbage! Horrible tasting chicken sandwich! Should have just waited in the Wendy's line! - Burgers Near Me - Pinole, California

Yesterday I bought a breakfast meal on the mobile app, I picked up my food from the manager Susan basulto in the morning . I noticed my meal was wrong, called Susan the manager about my wrong order, after the (40th) call she answered and said I can get a lunch combo and a refund for my inconvenience since I told her I don't live in the area but I can drive back . About an hour drive for me . I get there for her to give me nothing but disrespect . I never called her any names .. never raised my voice and never disrespected her . As soon as she saw me I felt the racial discrimination. It was absurd . All cause I'm black ?? Really disappointed and I hope she gets fired . I left the store with no food nor the refund . I don't do business with racist people . read more

1) 20 minutes, slow drive-thru service and only two cars ahead of me. 2) Expensive for a regular western burger and fried zucchini will over $10.00 3) by the time I got my food it's was cold and once fast food goes cold, ur talking bland city, tasteless town and don't feed it to ur dog, they deserve better. 4) Customer Service, don't think they no the meaning. No rhyme or reason or apology on why it took so long. Just a blank look. It was my fault for wanting fried zucchini. But my doctor will very happy knowing that, I will not be eating here again... NEVER AGAIN !!! Their new slogan should be "we will charbroil our customers" or Carl's Sr. Hang on son slow food is how we do it. Really need to learn how to make fried zucchini at the homestead. read more

We have been getting 1/3 lb burgers from this Carl's Jr. for years. Always GREAT . . . until last week. Usually Tall, tasty, fresh burger in a box. Last week, our burgers came in paper, looked flat like it had been stepped on, and tasted like it had been sitting out for an hour. HORRIBLE! Western burger: Tomato and lettuce not there, onion ring not even noticeable, bun stale, burger boring! What's going on? I won't be back unless I hear back that improvements have been made and quality has returned. read more

So after ordering ,and paying $25.32 for my order I was told to pull over - I waited 10 min and 6 customers after me to go back around only to have my order given to me wrong and the "manager" an older caucasian female no name shrug her shoulders and tell be the beyond took a long time... the I had to wait another 2-3 minutes there at the window for my order to be corrected with a "thank you" Ah what?! No compensation , the "manager " I know expects timely service and correct services everywhere she go- and when it is not and wrong and the same time expects more than a shrug of the shoulders and ooops sorry - Carl's Jr in Pinole has the Audacity - last time I spend my hard earned finances there Promises read more

Friendly cashier and fast service. Lines were super long however, they cleared them very quickly.

We haven't tried any of the food here but tonight folks we did. And to say we are pleased! The food is good! The burger has thy charboiled taste and cheese thats perfectly melted. The chicken sandwich is the bomb. Its spicy and tasty you can taste the spices. Fries are okay but didnt disappoint. The chicken tenders are juicy. I think the outside facade needs update because the restaurant we have here in our place is dim and not enough lights. But overall its great! read more

I write this review only having experience the drive thru, and I find that experience to have gone well the handful of times I've run by this joint. They are on my way to work, so I've stopped by here for a bite to eat every so often. Every time I've gone through, my orders have gone well. It is a fast food place, so the food is consistent in taste (which I'm a fan of Carl's Jr, I'd say they are pretty good for fast food). I've also gotten my orders relatively quickly and they are hot as well, nothing to complain about from that end. The biggest downside for me is the price of CJ, I think they can be a bit on the higher side for fast food. Still, that doesn't stop me from going! read more

I have had two bad experiences buying food here. The first time was last year butI let it go. This time I was amazed at how the manager was the person who gave me the order. The French toast and tater tots for breakfast were very hard and when I returned she did not seem to care at all. When normally the food tastes better although customer service for the past year has been horrible. read more

One of my favorites but this particular location at Fitzgerald Drive in Pinole, CA is a deviation from the rest of Carl's Jr. The staffs have no business acumen. This a customer service oriented industry and the manager shows no business knowledge. The service and quality of food are below the standard of other Carl's Jr. I just hope that the owner of this fast food chain will take time to train their staffs. December 8 at 6:55 pm was my worst experience as I was told by the drive thru employee to park my car in front of the restaurant and my order will be delivered. No food came in. They forgot about it and I had to go inside and ask for my order. No apologies given. They just treated the situation as if nothing had happened. No apologies from the rude manager. read more

Worst customer service ever! They charge me 25 Cent for one ranch sauce which normally should come with a meal!!

We've ordered twice from this location for delivery. 1st time, food arrived prepared incorrectly and cold. Maybe it was just a fluke, right? So we tried again. This time, order was prepared wrong, and food arrived dead-ass cold, despite the delivery driver being way early.... it's not the delivery, it's this location. Mushy, limp, cold french fries.... yum! $40.00 literally went into the garbage can, and I ended up making omelets on a night I really didn't want to cook. We won't be ordering from this location again, not for delivery, and not in person.... so disgusted in fact we're swearing off delivery, period. read more

Review #132 - 2016 I try not to write reviews for fast food joints because I don't expect much in terms of food quality nor service level, but I got a little annoyed today since I've been here a few times. I usually order their guacamole bacon burger and ALWAYS ask for no tomatoes and no onions. I'm not allergic to them, but I just don't enjoy them enough to have them raw with my burgers. Honestly, I enjoy their $6 burgers enough to continue coming back even after running into the same issue. I've had to remove the onions and tomatoes on several occasions after getting home. I hate having to reassemble my own burger when I've specified that I don't want tomatoes or onions. Am I really asking for too much? read more

Carl's Jr - Burgers Near Me - Pinole, California

The guy preparing the hamburger had only one glove and touched the lettuce and hamburger with the hand with no glove, the staff was unprofessional and one of them had his pants half way on his butt! Will never be back here! read more

I ordered the Portobello Mushroom Six Dollar Burger, and it was delicious. That kind of burger with that kind of quality would have cost at least double at other restaurants (I should remember though to have them hold the red onion the next time). What's more to love is that these burgers are available at breakfast! :) read more

This place charges $3.38 for ice water. Throw the whole establishment away! And they gave me old cold hard fries...

The journey to cut out meat from the diet continues. Through research, I found out about a few meatless burger options at fast food restaurants. While The Impossible Burger (found at Burger King and several other establishments) got all the rave, I went off the beaten path to Carl's Jr. to try the Beyond Famous Star. At this point I've actually tried both and I can honestly tell you that I'm my opinion, Carl's Jr. won this face off without breaking a bun(LOL). Our kids ate them up without blinking an eye. The flavor is phenomenal! Of course I also looked up the nutritional numbers after and was a tad disappointed. The meatless option of the Famous Star has more calories and sodium than the regular burger. Confusing and concerning but hopefully they'll work to make it all together, a healthier lifestyle choice. read more

This review is from my 5 year old: I love your star chicken nuggets. Have a happy Christmas! read more

This use to be our favorite burger drive through , we will not be ever going there to spend $27.00 the drinks are to carbonated not clean! the chicken was over done or reheated more than once! the special burgers was a mess! cross cut fries were cold.. the whole order was cold.. We have bought many time over the last 15 plus years and taken it home ! my wife worked in the lucky's store only 100 yards from that Carl's Jr. read more

Beware: I ordered the Beyond Burger through the drive-through at almost 10'o clock at night and was definitely served a regular burger. I've had the Beyond many times and it has a very distinct flavor of liquid smoke, which this burger did not. I haven't eaten a real burger in several years (except for tonight apparently) and this was definitely a meat patty and not the beyond burger. read more

Went to this Carl's Jr. today while I was in the area visiting my parents and was so excited because haven't had it since I moved back from SoCal. By far the worst and most unsatisfying experience ever! I ordered a lettuce wrap and didn't open it till I got home. That shit looked like someone just tossed all the ingredients inside the box the food came in. I literally didn't know how to eat it so I didn't even bother, it was just too messy! Sauce coming out all over the place, meat misplaced, lettuce not even wrapped around everything to hold it together, etc. horrible food service. I know it's a fast food restaurants but haven't experienced anything like this at my other previous carl jr visits. See the picture I have uploaded of the lettuce wrap so you can see for yourself. read more

Carl's Jr - This is the lettuce wrap I received. Super messy and literally un-eatable. Horrible & unsatisfying! - Burgers Near Me - Pinole, California

Place has gone tremendously down hill. Over the past few years. You go at the wrong time of the day & it's a gamble on if your order will be fresh or has been sitting on the heat rack for hours or even a day old. You might get rock hard old stale onion rings on your burger. U might get old fries. You might get wonderful fries. If they do it fresh the fries are out of this world. Hope they come back around. Carl's Jr. is a great joint to grab something quick at. read more

$2.59 for a side salad that has a bunch of iceberg lettuce, 2 slices of tomato, a spit of cheese and 2 red onion rings. No cucumber! I opted to not have the croutons. The ranch dressing taste like watered down milk! Carl's jr. Is overpriced for nothing! I should have gone to Wendy's! read more

Carl's Jr - Burgers Near Me - Pinole, California

Worst customer service. The guy Jerome from the drive-through must of worked on his day off because he gave out some trash customer service and even got the order wrong. You are getting paid at least pretend to be in a good mood. read more

Normally they're pretty decent. They have a military discount but the food was pretty bland. Maybe it was an off day.