A 1 star review for my experience in the store, but I will bump it up 2 stars for the fact that the franchise owner followed up with me. After the below incident, I went to the Carl's Jr. webpage, and filled out a feedback form. I got a call back from the franchise owner. I explained what happened, and he was very apologetic that nobody acknowledged my presence. Aparently there was a language barrier between me and the kitchen crew, but he agreed that someone should have flagged down the shift lead to come to the counter. He also apologized for the manager, who he said is new, and is still a little "rough around the edges." Hey, I understand... *I* am far from perfect. Everyone can have a bad day... He said he will talk to the restaurant crew. Based on the fact that he was willing to follow up with me, I will give the place another try the next time I am passing by ========================================== Not a very good experience at all. I stood there, and nobody came to the counter. I politely said, "hello, hello," they looked right at me and didn't even acknowledge that I was standing there. No "I will be right with you", no "Please use the app", nothing. I just grabbed a cold sandwich from the convenience store that this restaurant is a part of, and I left. I called back, trying to find out who the franchise owner was of the store, so I could tell them about the situation. When they answered the phone, I heard, who is it? Who is it? The manager came on the phone, and when I politely asked who the franchise owner was, was like "why? Who are you?" I told him I needed to speak to the franchise owner about something, and again, he was like... "Why??? Why can't you tell me?" I just hung up, and will follow up directly with corporate. read more

Service improvement at drive through. This is not an employee issue its a management issue. There was nobody behind me I wanted to add to the order and they tell you that you need to go around and order. I understand if someone was behind me but nope. They said its because of their timer. F your timer. What's important making money or a timer? Ridiculous. read more

Well let me tell you , we will not longer go back to Carl's Jr. Food was cold fries were old tasting. Plus I took in coupons and you are only allowed one per person . Then why do you send all those coupons ?????? read more

The food here is always fabulous and tasty, and the Customer Service is always on point. Great environment to sit and eat at lunch time - nice air conditioned space and safe for children! Carl's Jr. is always a go to ! Thank you . read more

I ordered a breakfast burger combo. I headed down the road and discovered that instead of catsup it had bbq sauce on it, and it was missing the egg. The person in the drive thru was the most unfriendly cold person...just a frown the whole time, no smile, no warmth. I will not be taking my business there again. The owner and his wife are wonderful friendly people...so it's not a cultural thing. read more

If I could rate this Carl's Jr 0 stars I would. People think the owners are nice and friendly but that's them being fake, they're the cheapest people you could meet. Might as well drive further to clear lake because it's cheaper.I get sick after eating their food. Some of their employees don't change gloves when handling raw meat to make burgers, definitely don't recommend coming here. read more

Rudest service ever! Will not patronize again! Because Upper Lake only has 1 choice for fast food maybe they feel they can over charge and be rude! read more

Good quality food fast service employees usually friendly place seems clean when we eat it owner is a very nice guy.

Closed an hour early one time with no warning and I was just sitting in drive thru with other people, employees left and yelled to us we were closed and were super rude when I pointed out they're closed an hour early, sub par food that's cold and sodas are flat and not sweet read more

Traveling through the area, 10/10 service & food was amazing! One of the best Carl's Jr. I've eaten at. Thank you!

Got the order wrong & and overcharged, on the positive note, the meal was freshly cooked . ALSO the screen to read what you ordered is not very bright or always working read more

This food is awful. I've tried them a couple of times but I'm done with Carl's Jr. cold fries and terrible service.

Ordered the prime rib burger meal, was charged for it. Received a regular burger instead, couldn't return it due to being on the road and already too far to turn back when the mistake was discovered. Guess I learned my lesson, always check your order before leaving, especially when buying the more expensive meals. Or just don't go there. Seems to happen a lot at this location. read more

Carl's Jr - Receipt for original order - Burgers Near Me - Upper Lake, California

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As I get there @ 7:09 I noticed an employee walking toward the drive through line I asked if they were not open just yet she said in a moment I waited not long @ all she came on to take my order as I pull up & waited she comes to window gives me my total I said I have a bunch of quarters she gives me a look like your FEN kidding me I said here's $10. & I reached in my cup holder for the other 3 she says really so early in the morning I said it could be worse it could be a bunch of mixed change she shrugged her shoulders let's put a deep breath & says really I told her ok have a nice day put the money back into my cup & drove away ... really if you don't want to work than stay home.. read more

I like their burgers and their service. It's a full service place to stop for a meal and sundries if on highway 20. This place has been a positive experience for me for years. A kind place. read more

Love Carl's JR Such a good road trip ready hot food That btw has options for the whole family read more

Not sure why all the negative reviews as we've had good and friendly service. I used to love this place when they had the green burrito -- the nachos with real cheese instead of that slimy gunk really hit the spot when I was preggers. My son and I do make an occasional quick stop to get an order of fries while passing through. If you're in Blue Lakes, this is the only closest place you're going to find for a meal other than buying some snacks at the Country Market. There is a gas station in the same complex, mini mart, plus Baskin Robbins Ice Cream. I do love that they offer the low carb burger on their menu. Especially if you're gluten free or following a keto diet. Again, not fine dining, but in a pinch, it's cheap and quick for a bite to eat. read more

If you're crossing down hwy 20 and need a quick bite this place is a decent option. Especially if you want a Western Bacon Cheeseburger. Staff was very nice and prompt as well. They were out of a few items but I assume that would happen being the prime location they occupy. If you go to Carl's Jr. expecting them to kiss your feet and treat you like royalty just keep driving. They get paid like shit to work in a hot smelly place full of grease and have to deal with people with terrible attitudes all day. All I'm saying is be nice, might have a good experience like I did. read more

4/13/20 Went through drive through window. Got our meal. The fries were cold and rubbery as hell. And my burger was wrong. So I said I'll pay any extra charge for the right one. Also letting her know if we can get new fries just looks at us with a blank stare.....giving us MAJOR attitude. Making a big deal. I just wanted my oder right and even was willing to pay the difference. She got my blood boiling. I didn't get her name...So we literally left. I went in to talk to the manager and let him know what happend and how shes treating people. I was so angry I didn't want my money back or food. I will not be going back there anymore. read more

Normally I don't write reviews for fast food chains. But for the last 2 times I've come here the service has been horrible. I get it it's a fast food chain so the people working might not like being there. Even though, if you're gonna choose to work for the place you gotta at least fake like you wanna be there. Each time we went through the drive thru window, the people that works here are just plain rude. They literally let you, the customers know that they don't want to be there. It shows with how they treated me and my girlfriend when we go there. It safe to say that we will not be coming back, why can't all fast food joints have the type of customer service in-n-out have. Wishful thinking I guess, if don't like feeling unwelcome then choose somewhere else to eat. read more

Their food handling is horrible! My son ate there last night early and started barfing about midnight 5 hours after eating. Still barfing up food. Flu is not going around at this time. I personally got sick a year ago wasnt sure. I was served what tasted like a reheated burger! This place sucks its discusting. I will never purchase anything from any of the foid places they own! read more

The worst! Unfortunately when you are passing through late its the only until ukiah or colusa. This is my first bad review of them bc this is tge 4th time I've gone here and they can mever get my order right. It seems that a burger without cheese is a difficult concept for them! Then the manager just smiles and laughs as though it's an OK thing for them to continually get the order wrong my 2nd time through the drive-through it was still wrong how hard is it to leave the cheese off? All I did was get a smug apology and no offer of anything for my time of having to wait and waste gas while I sat near drive-through not once but 3 times in one evening read more

They got my order wrong, again... as usual. They always let you pay for what you want but give you less than you pay for. Common crooks. Manager is rude and expects us to drive all the way back there so she can give me what I should have got in the first place. At least this time it was actually cooked, unlike last time. Always disappointed when I go there. Sad really. read more

This is the first time I've been back since my review in 2018. Thought I would give it another chance. It was about four thirty in the afternoon and there was no one in there. The drive thru only had one car. As I was reviewing the menu, I took a look at their machine that cooks their burgers. There were at least 10 to 15 patties already cooked at the end of the machine and just sitting there in the open air. How long those patties were sitting there remains to be seen. A few minutes went by and a order came from the drive through, with the worker taking one of the already cooked exposed patties to use. I turned around and walked out, now I REALLY won't be back. On my way out, I noticed that all the napkin dispensers were removed and you only get them from the counter. Tight wads. read more

I ordered a 9 piece jalapeno popper and got 7 and i ordered a jalapeno double cheese burger and got 1 patty. Zero stars you guys need better staff that can use basic math skills! read more

10-24-19 stopped by around 10:15pm Service was awesome I had to walk over 20min to get there and the lobby just closed and they were able and willing to push thru one more order to feed my hungry ass and it was greatly appreciated shout out to the manager that night she was fantastic read more

If I could leave 0 stars I would. As a person who works in customer service I find very ironic that they always close early. The last 2 times I have been to this location they were closed. Pulled into the drive thru at 10:01PM, they close at 11PM, and they turned off all the lights. Last time I went to dine in they turned the lights off on us and told us to get out. Poor way to run a business. read more

the personal behind the counter seemed like it was a was a bother to take my order. all i wanted was the breakfast special. the food came out cold what a waist of money read more