They always take so long here and on my last visit 4/28/14. I asked the manager why they take so long and she informed me they only have one cook. I wrote their corp office and all I got was some form letter email thanking me for contacting them and they take concerns seriously. BULL! The attitude of not caring or taking care of the customer is either isolated at this site or it comes from the top and flows down. I want interested in free food, but the site did get my order wrong after a drive through wait of 15 minutes. And ten minute wait to get a refund, the manager never came to speak me, only after I asked to speak to her. So the Corp office never tried to get me to come back at all. AND I WON'T GO BACK AT ALL! read more

Me and a couple of friends came into Carl's junior today to be greeted by Ryan! He is a super cool awesome guy that was very quick even though he's new, and had our food out very quick! He was very nice and asked if we needed anything to each of us! I was very impressed! Good job Ryan! read more

Stopped by to try the Beyond Burger & was very disappointed to be (rudely)informed they were out. Really? This was a Saturday night at 6:30 & it has been advertised everywhere. read more

I tried this place three different times and was disappointed every time. First two times was at the drive-through, and I had to wait forever for my food. Both times they got my order wrong. I've then tried eating inside the last time. Still took forever to get food and the place was really dirty. Will not be coming back. I really like Carl's Jr. and really wanted this place to work but three strikes and that's enough for me. read more

LOVE IT! The Carl's Jr. by Walmart on 120th closed (dang it!) and the one up on 104th and Federal in the gas station just did about a month ago (double dang it!) So this is my go-to Carl's. I don't get why people are complaining about it. So it's a bit slow, but you get a WAY WAY WAY better burger than at joints like Greasy Wendy's or Cheapo-McDonald's. I mean, come on people. read more

No stars the food was nasty and the root beer floats was so gross. The guy at the window said yea it's gross. I will never go back to that location. read more

Food was delicious and brought out right away. staff was friendly and the place was nice and clean

Unfortunately I must give this Carl's Jr a low rating due to the incredibly slow service. I would love to update this review in future and give them a better rating, but at this time I find that the service was way too slow. We were stuck in the drive thru for a 1/2 hr after we had ordered. I just find that not very fast food like. read more

Long drive thru wait even with no line. The big chicken sandwich need two chicken breast to cover the bun. It was pathetic and I won't be back. Ever. read more

It's Fast food. Nothing more really to report. Breakfast is as expected and coffee is decent. Service has been spotty. I once sat in the drive thru for minutes and no one helped me. read more

Nice cashier but dirty tables and VERY inappropriate language and conversations by the manager working the drive thru. Waited a while for out food and we were the only ones in the place. read more

Worst chicken tenders ever. Each piece with gristle. About 3 pm on Thursday from drive thru. Pretty pricey too

This place has gotten better in the mornings as far as the people working there, they are excellent compared to the workers that where there a few months ago they didn't speak proper English and didn't get my orders right. But now the workers know how to melt the cheese on my bacon egg and cheese properly. Only other thing I may add is that they should be prepared more they don't make enough biscuits and I normally have to drive my car around and park in the parking lot and wait for them to bring the food out front. read more

I see lots of poor ratings for this location, but I have been impressed all times I have been here. I recently moved to the area and and stopped by for a quick lunch during my move. The facility was clean, staff was pleasant and not 'robotic' in taking my order. Food was tasty and well prepared. This is a fast-food restaurant and my expectations are based upon this, but I will drop by 1-2 times a week as long as my experience remains great. read more

What is it with all the Carl's Jr's in Colorado. They are all kids with one adult manager who the kids walk all over the managers. The employees were sitting with friends talking at the tables instead of working. After 20 minutes waiting for our food I went up to the counter to see where our food was. They had not made my Super Star but all our other food was on a tray getting cold. Took another 5 more minutes to get my burger. By then our zucchini's were cold. I had to ask for a fresh batch of zucchini. Waited for that. Finally sat to eat A HALF HOUR LATER! RIDICULOUS! Customers are in no way priority here. The $20 we spent here, we could have eaten at Red Robin for better service and hot food. read more

we sat for thirty minutes behind one car and no customers were inside lame , i didn't even wanna put a star

I saw a kid walking into work with his Carl's Jr. work shirt on. It was disgustingly dirty as If it hadn't been washed in months. That alone tells me not to walk within 10 feet of this place. I see a lot of bad reviews for this location. Management, this is on you. read more

I specifically placed my order and had a clarifying conversation about it. The order was wrong, the window person said they would fix it, and we were told not to pay for it. After waiting over 20 min for it to come out nothing, went inside, was told to wait more. The manager then approaches me at my car accusing me of theft of food because the order was wrong and for the 2nd time refused to take payment for anything undercharged. Ive never had such a hard time paying for something I wanted in my life. Not to mention being insulted by repeated accusations of wrong doing when I just wanted to pay for the food!!! This was my comfort food place, and I will NEVER go back after this experience! read more

I stopped by at 9:30pm and wanted to eat inside, the hours sign at the door said dine in closed at 10pm. This was really unprofessional. Your loosing customers like that. read more

Arrived at 10:10 am. We waited 5 minutes for someone to acknowledge we were at the counter. The manager walked by twice and didn't say a word. The sad thing is we were the absolute only people in the place. There was 1 car in the drive thru. Someone yelled from the back that they were out of bisuits. There was not a clean table. I had to go to the bathroom to get paper towels to clean a table, with cold water. Food everywhere on the floor. There was no ketchup in the dispenser. We asked for packets and they were all stuck together and sticky. On top of that this place smells like raw sewer. They do not deserve 1 star! read more

i love you carl's. i haven't had carl's for a while since there aren't any by me. but, i was excited to see this one while i was out so i got my usual: famous star with cheese and zucchinis. the staff was friendly enough. will be back. read more

What happened to customer service? I stood at the register for 10 minutes and no one would take my order. If your in a hurry, go somewhere else! Ps I went to McDonald's. read more

It's supposed to be fast food. Ridiculously slow. Sat. At lunch you should be running thru the line. 15 mins standing here waiting for my order is unacceptable. read more

Orders are usually always wrong... Or sloppy. I go because it's close and my kid wants the chicken stars. Drive through is slow.. Sad because most Carl Jr's are good. read more

I sat in the drive-through for 17 minutes. Ordered one thing and it was wrong. This is a terrible location. Very slow. I would recommend going to a different burger place read more

Will serve cold fries check your food to see if your getting nasty soggy fries. Unfriendly staff. The food at this Carl's Jr. is not as good as the food produced at other Carl's Jr. locations. read more

Food was fine today, I like Eminem, but playing it loud and unedited in the lobby wasn't appropriate.

Manager MIRANDA could use some basic, customer service training! 18 minutes sitting in the drive through - only after starting my phone timer after 5 minutes. 23 MINUTES IN THE DRIVE THROUGH FOR TWO ITEMS. When asked if she would be willing to give a discount, she had her drive through clerk deliver the NO. Poor job, Miranda! Won't be back! read more

This place is terrible. They Have no idea what they are doing. Needs new management. Slow. Cold. Wrong.

The new grass fed beef burger was better than I expected. Pretty Good for a fast food burger.

very poorly run fast food restaurant. live right by it and the owner doesn't seem to care cause workers are all lazy slow and forgetful

We usually go through the drive thru and have been many times. We've only had the rare issue here and there. The food is usually very good if not great (for fast food ). read more

I know it's fast food, but c'mon. Took 10 minutes to get a burger and I was the only customer. The floor in the dining area is as greasy as the floor in the grill area. Got my burger and it had green chili on it??? Definitely not going back read more

My wife and I have been eating at this Carl's (next to Lowes) since it first opened. It's definitely gone through some changes. The service and food got really bad a few years ago and we stopped going for a long time. They would mess up your order, forget half your order, food was sometimes half cooked, and the person running the drive through could barely understand a word of simple English (put the native English speakers at the drive through guys! that way there's no miscommunication). Recently in the past 2-3 months they have gotten much better and even though the service is a little slow sometimes, the food quality has gotten better and is at least back to where it was when they first opened. Big juicy burgers, lots of toppings, huge pieces of crispy lettuce, big ripe tomatoes, crispy onions. HOT fresh large cut fries (with a little skin). That's what I come for and that's what I pay for. The Carl's on 120th Ave closed and the last time I ate there I can see WHY it closed. No one in the place could speak or read fluent English and they everything you ordered got screwed up somehow. read more

Worst Carls Jr ever! We sat in the drive through for a half hour. Two cars behind us both left. Went in to get our money back and our sandwiches weren't even started. I do not recommend this restaurant due to their slowness and the attitude of the front counter staff. read more