WOW WHAT A LOOSERS!! The employee by the name of "Carlos" was so rude at me and my son.. He almost ran me over with a car he was testing and he was not able to swallow the comments that me as a customer was making.. Plus the management "Kia" (that was his name) was not professional to make his employee to shut his mouth.. So, if you want an employee from this place to disrespect you as a customer.. Come here.. read more

CarMax - Scary place.. Come and fight with the employees here for free.. Sadly you will never win. - Used Car Dealers Near Me - Buena Park, California

Don't expect anyone to help you here. fantastic inventory really really lazy sales people. I don't understand even the concept of passive sales I understand you can't haggle but does that mean the sales people can't ask if they can help you?inquired as to this and was told that's how that do things. Been to other Carmax locations, people were friendly and helpful. read more

Horrible experience with Carmax Buena Park. Took my mother who is almost 80yo to sell my deceased father's car. We had to wait outside in the cold because the lobby was packed with people not adhering to social distancing and people w/o masks for hours. They wouldn't even let us wait in the car until our turn. We were told the wait could be up to 2 hours but we had to wait outside for 3 hours to do less than 10 minutes of paperwork. (Apperantly 5 hour is the average wait time). Carmax doesn't make appointments to sell your car during a pandemic! Carmax could careless about their waiting customers! Carmax risks the health of their customers and the uncaring employees. read more

My fiance and I bought a car from the Carmax in Costa Mesa. They were pretty ok. Everyone told me they swear by Carmax, so we took their word for it. Not a week after we got the car it broke down. We brought it here since it was closer to home than Costa Mesa, but my fiance had work that day. They said they'd take him to work and tow the car! How awesome is that?! So they bring him to Carmax and tell him that the repair is covered and he's qualified for a free rental car. I'm like "oh, man. Carmax is amazing!". They tell him that they'll send Enterprise on his lunch break to pick him up and have him sign papers. Too good to be true?!..yes. So he calls Carmax on his first break to make sure that someone is going to come on his lunch break FOR SURE. This is a new job and he cant afford to be late from lunch yet. They told him they have no record of him having a rental car. So he speaks with the service guy and he tells him "oh, sorry. We'll go ahead and send the car." So he thinks "ok cool, he got busy. things happen, its fine" So lunch time rolls around and theres no car outside. So again he calls Carmax and they have no idea what he's talking about. No car has been ordered for him. Long story short a car came out from 2 cities over, made him late from lunch, and of course he got in trouble for that. The service department has no idea whats going on ever, and I'm not going to buy a car from here. I'd rather drive the extra 15 miles to Costa Mesa where at least there they're nice and only lie to us a little. read more

Terrible terrible service. Walked in there to get a estimates value for my car. They said the wait is 30 mins. I waited about an hour so I walked and talked to them. They said in the next one in line. Waited another 20 mins and there took other people in. I asked them nicely how long will it be cuz you said I'm the next one in line but already 2 people went. They said another 15 mins. Then when they come and get me. They said it will be another 50 mins to get an estimated. I told them that this information should be inform when I asked. But their answer was its a free service.... Ummm not sure if this how they done business. I was gonna trade in my car but from the shitty service they have I think I will pass. Wasting my time!!!! Lazy sale people. Bunch of people chatting and laughing... They pretty much do everything beside working. Is this a hobby place or what.... read more

This place is awesome to find your perfect dream car! The man who helped me was Rich Smith, he was so friendly and great with his job. I recommend him to everyone and anyone who needs a new car! You will not be disappointed :) read more

CarMax - My beautiful truck from CarMax! - Used Car Dealers Near Me - Buena Park, California

Not too long ago I had my caro appraised here and was quite impressed. I came in after work on a Tuesday with no appointment. Went up to the front desk and was helped by David who was very friendly and personable. He gave me quick tour of the facility which was well organized and expansive with mostly newer model vehicles in great to excellent condition (many luxury cars as well) with generally decent milage. He then walked me through their appraisal process which was fairly quick (only took about 30 mins) and I was in and out of there in less than an hour. The price they offered for my caro was actually a bit more than what I had anticipated from what I researched online through KBB, Nadaguides, Edmunds, etc. so needless to say I was quite happy. Even though I had mentioned that I would probably be using the appraisal as leverage to trade in for a new car elsewhere, David, who is a car guy himself, still gave me advice on what to expect in the negotiating process and how to get the best deal. He didn't have to but I though it was pretty cool of him. There was no pressure at all to sell them my car or a buy a car from them which I thought was cool as well. If you're looking to sell/trade-in your car or if you're just curious as to what it's worth, take it to Carmax. It doesn't cost you anything and who knows- they might have what you're looking for. read more

Never in my wildest dreams could I have ever imagined that I'd be compelled to give a 5-star rating to ANY car dealership on planet earth. But here I am, giving the highest Yelp rating to Carmax Buena Park. During the very peak of last year's insanely high gasoline prices, my wife and I (like any sensible couple) determined that we needed a full-size, 8 cylinder SUV for our leisure activities. We had no intention of using the vehicle for everyday use, and decided that the period of extremely high gas prices might create a good buying opportunity for enormous SUVs. Sure enough, we saw a nice prospect on the Carmax website for just such a vehicle at their Buena Park lot. When we called to inquire, the vehicle had already been purchased. However, the salesman identified the same year, make, and model vehicle on their Riverside lot. The salesman arranged to have the vehicle transported to Buena Park with no obligation to purchase. Evidently, Carmax locations frequently swap out inventory in this fashion, using a super-hauler to bring several vehicles form one location to another. When the car arrived in Buena Park it was virtually indistinguishable from a brand new vehicle. The Carmax history report (as well as a separate report we obtained on our own) indicated that it was previously a leased vehicle that was returned after one year of use, and sold by the leasing company at wholesale auction. It had less than 8,000 miles on it. We ended up buying it, and it's been a great car for us at a terrific price. By being willing to buy a one year old vehicle, we estimated that we saved ourselves $13,000 to $14,000 compared to the same brand new vehicle. It didn't hurt that full-size SUVs were completely out of favor at the time. I have to admit that I was initially skeptical about Carmax's no-haggle business model. However, my experience was pleasant, easy, and completely no-pressure. The salesman who assisted us was not even remotely cheesy, and he was a pleasure to do business with. I'm a fan of Carmax and can't think of one negative aspect of my car buying experience with them. So, I feel they've earned my 5-star endorsement. read more

I have sold this dealership two vehicles in the past and for the most part it was a great experience. A couple months back I decided to purchase a vehicle from them. The vehicle I purchased was located in the state of Illinois. Therefore, they charge a transportation fee of $849.00 to ship the vehicle. I gladly paid it but they make you sign a contract allowing them to take up to 28days to ship it here. That's a long time to wait for a vehicle that's costing you almost $52,000. It was exactly the vehicle I wanted so I agreed to wait. Long story short, the vehicle took 2months to arrive. Yes they refunded the shipping cost but had they told me it would take 2months to ship it hear I would not of bought it. So they get 3 stars because their shipping sucks. read more

I have been to CarMax approximately 9 different times strictly for appraisals. I have sold three of my cars to them. They offer the best price compared to other dealerships with the exception of one company who is always willing to offer me $100 more than CarMax's offer. In terms of purchasing a vehicle from their inventory this will never happen because their vehicles are always over priced and their "No-Hassle" policy only benefits them. Just remember that CarMax is a business for profit. It is recommended to check other dealerships to ensure you're getting the best deal. read more

WOW Amazing Customer Service!!! My Sales Associate was Nico and all I can say is.....Carmax Buena Park is Very Fortunate to have him on their Team!!!! Very Helpful!! Courteous!! Polite!! Genuinely a Very Nice Person and had My Best Interest...Not Pushy or just trying to make a sale! I WOULD Refer Anyone to Nico and he made My Purchase of my Honda Pilot an Absolute Breeze!! I VOTE "NICO" Salesperson of 2019! read more

We had such a wonderful experience with Carmax because of Reyna! There were many complications as to why we couldn't drive the car off that first day. Mainly because an employer didn't give out the current pay stub. Reyna was persistent and did everything possible to get us in that dream car. It took 4 days and a ton of pleading, emails, scanning, callbacks, back and forth with managers. I almost wanted to give up on the end of the third day. Reyna promised us she would help us walk out with that car and she did! She was personable, upbeat, energetic and positive. She was so wonderful to work with because she kept our spirits up. She really bent over backwards and went out of her way to help us. She built a relationship with us and for that I will keep on sending potential buyers to her. read more

CarMax - Reyna was awesome! Ask for her!! - Used Car Dealers Near Me - Buena Park, California

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For anyone thinking of buying a used car, I would recommend them to check out a CarMax. I have felt very intimated in the past when entering dealerships -- I can't help but feel like the dealers are out to screw me over...I absolutely hate it. Not at CarMax! It's completely no pressure, you get to walk around the lot at your leisure, and even test drive if you want. All their staff members are really friendly (and not in a fake "salesman" way). It really is "the way car buying should be". HOWEVER, through my research I did find that CarMax prices their cars a few grand above what similar vehicles would sell for elsewhere. But I guess you're paying the extra $$$ for the peace of mind that you are getting a certified used car and for CarMax's 5 day return policy, and their 30 day warranty. CarMax is a huge brand and I'm sure they do this because they have high overhead with the trained staff, marketing costs, they put the cars through a thorough inspection before selling, etc. etc. Also -- if you are thinking about selling your car to CarMax -- the process is really easy. You get appraised, get your quote, have 5 days to think about it, and they will either cut you a check, or accept your vehicle as a down payment towards a car if you plan on purchasing one through CarMax. I ended up selling them my Mazda3 pretty much at KBB prices. Very fair offers. In conclusion, whether buying or selling, I recommend checking our CarMax -- but don't forget to still do your research beforehand! read more

first and for most DONT BUY A USED CAR FROM CARMAX I KNOW PERSONAL STORIES FROM PEOPLE WHO SELL THEIR CARS TO CARMAX. I HAVE PURCHASED THREE CARS HERE AND NEVER IN MY LIFE AGAIN. ALL TRANSMISSION PROBLEMS. Read my other reviews if you want to know my personal stories about my cars with carmax... Second if your coming here due to credit problems any regular dealer will also finance you with a score of 604 atleast they did for my friend at downey nissan last week. Nissan versa 2014 0 miles. third i called the business office here at carmax, to get ready for taxes i called them over the phone and asked them if they can mail me a copy of my contract from my previous purchase, very rude manager sandra franco told me that wasnt something they do. i was asking decent questions about the why it couldnt be done, alternatives and so forth and she said were going in circles when i never felt a circle jaja. no wonder she works there. i told her that i was given different information at a different location when finally she said i could obtain it with i.d. my husband went two days later with i.d to be told it wasnt available anymore, he stated that he just obtained a contract from an older car through a different carmax and annoyed, printed my copy. i dont know why the sour attitude. is carmax that hostile or is her personal life affecting her job? read more

My husband and I bought a used Lexus 450h with Carlos last month. It was an "awesome" experience; hugely because of his knowledge and personality. We were back in today on something else and ran into Carlos and he still remembered us quite personably. Amazing! Highly recommend this guy!!! read more

Super smooth process for the most part. Shout out to Don and Irina for doing their part to get me into a car I wanted ! I've Been driving around in my little Soul and I'm so satisfied . This was my first time buying a car on my own so I'm pretty stoked it went so well. I'll definitely be back when it's time for the next one! read more

TL;DR: I found an obvious mechanical issue with a car, and they won't acknowledge it. This cost them a sale. I had a good sales experience with a very attentive specialist. She put me in the car and (after a lot of challenges with scanning my ID), we got rolling with a test drive in a 2012 Prius. The drive went great, except for some exhaust noise when switching from electric to gas. It could only be heard from the backseat, but was very obvious during acceleration when you were listening for it. As a control, we rode in a similar Prius and heard nothing. I told the sales associate that I wouldn't be willing to buy a used car with an existing mechanical issue, and the sales manager pressured me to buy it, then come back to pick it up after the mechanics had a look. I told him that that would be insane. Instead, I told them that I would come back to buy if that issue was fixed. The next word I got from Carmax was that the sales associate went for a drive with a repair tech, and they "couldn't hear anything", offering for me to talk to the tech. I refused, seeing an obvious skirting of responsibilities. Whoever drives off the lot with that Prius will have to deal with an immediate mechanical issue. It's unfortunate this is a value that Carmax holds. read more

Friendly service but extremely slow process to get your car appraised. PS the guy I had typed with 2 fingers....oh dear God read more

Good deals? 3-1/2 hours and waiting. No wifi to get some work done while I wait. Get with the times, CarMax. Ha- I became the Duke of CarMax cuz I have had to come back so often to get the car I bought FIXED!! read more

We loved the attention and service that we received at CarMax in Buena Park. Vanessa was so unbelievably patient with us. We went to the dealership and priced out a new car and had to deal with pressure sales and it wasn't a better deal than what we got a Carmax. We got the same APR at the dealership as we did at Carmax and it took hours less. Then system they have a Carmax was such a Time Saver. I was really impressed with how friendly everybody was. I highly recommend buying a car in thus manner....why can't it be this easy everywhere! read more

CarMax - Love our new Honda Pilot - Used Car Dealers Near Me - Buena Park, California

Rose Castro (our sales representative) has been going up and beyond the call of duty to get my Daughter (a first time buyer with no credit) the car of her dreams and to get her qualified without a cosigner. She has been extremely helpful and I will definitely be recommending her to everyone. Yay, Rose for being such an awesome employee; Carmax is lucky to have such a great individual working for them. read more

CarMax - Used Car Dealers Near Me - Buena Park, California

I was looking for a certain car for over 6 months and I had automated searches running at all of the online car listing sites, including carmax. Over the course of this time I had never come across one that was in acceptable condition. One morning I received an email alert that there was a new arrival at this location. I went to look and I pretty much found the car was what I wanted. It was one model year older than what I originally planned to buy and it was also priced at a premium compared to the pricing elsewhere (or at least what I felt I could've haggled down to elsewhere for the same car), but I figured the car was in great condition and paying the premium was worth ending the long and tedious search. The buying process was pretty much flawless though, and the no haggle pricing policy is really good for the dynamic between the buyer and the employees. When I took delivery my car was clean and whoever did the detailing did the interior without leaving greasy cleaner residue. It also came with all of the items that come with the new car (I had researched what comes with a new car), down to the anti theft code card for the radio. They even offered to do some small service items for me but I declined because I already intended to bring the car elsewhere after buying it to have all of the fluids replaced and other small things done. I think I would be less likely to buy a commonly found model of car here though, simply for the fact that its more likely you can find a clean example elsewhere and hardball for a lower price. For people who are not really inclined with cars though, I think their business model is an attractive option. Also the car comes with a carmax sticker on the rear, which is less of an advertisement for them than an announcement to others that you overpaid for your car, but it is easily removable by carefully peeling them off by hand and using WD40 (or some other safe on paint /mild solvent) to remove the residue. Carmax is simply a place that offers better than average used cars, fixed pricing, a swift buying process, and in return for these, they charge a premium for their cars. Nothing they guarantee is a replacement for your own due diligence and I think if people take the place for what it is, there is little to blame on the company. Its take it or leave it and in the end only the buyer can decide if that premium is worth it. 1 star deduction on price and the carmax sticker. read more

Always pleased with the customer service here. I love that when I walk in to look at cars, I am NEVER approached and tried to be talked into buying a car. One of the many pros of coming to CarMax. Sometimes the prices can be a bit higher than other dealerships and the only downside is they're haggle-free so the price you see if the price you pay whereas other dealerships, the price you see if NOT the only price you have to pay. I've been coming to CarMax for years. Mainly because I like to be able to get into the car, really feel them out without being hassled, and even test-drive them without being conned into buying it. Great way to check out a car you're interested in without being annoyed and followed by someone the entire time. In the past I've sold one car to them, my 1987 MR2 that I bought for $500 from a tow yard and got over $2k for and am currently considering selling my 2007 Ford Focus to them. I owe a little over $4k and they're offering me $4k. They tend to give you auction price for your car. Ouch! Brought in our second car and was only offered $4500 for it. WAY upside down as we still owe $10k on it. read more

My wife and I purchased a 2017 Porsche Macan in early November 2019. From the very start the service was bad and unfortunately it got worse from there. At time of purchase there was a service indicator light on the dashboard concerning a problem with the headlights. When I made the salesman aware he wrote a service ticket and said they would call within 48 hrs. to schedule an appointment for repair. When I had not received a call in six days I called them and brought the car in. After having the car for four days they called and advised that they were unable to repair it and were sending it to an off site repair shop. The off site repair shop, which I have come to discover is not a certified Porsche repair facility, had the car for over four weeks. During that four weeks I attempted to speak with upper management and in each case I was either lied to or told that an upper manager would call me back, which never happened. It became very obvious early in this process that the repair shop that had the vehicle did not have the expertise required to repair the car in a timely fashion. On top of that, when I finally did get the car back they had put 271 miles on the car during the time that they had it. when I asked about this I was told that this was not excessive and that the vehicle had to undergo numerous test drives. I have since discussed this issue with two certified Porsche repair shops as well as one Porsche dealership and in all three cases I was told that 270 miles is absolutely excessive considering the original problem and ultimate repair. From the first day I was told what they thought I wanted to hear but never the truth. For example, on the day I sat down to do the paperwork in the finance office I was told the process would take half an hour, which it did, after sitting in the waiting room for two hours. Unfortunately my experience with them was no different than dealing with any other sleazy and dishonest used car salesman which was very disheartening considering the size of CarMax. As I have never purchased from another CarMax, I don't know if this is a corporate problem or simply the result of poor management and employees at the Buena Park location but either way I would certainly not purchase there again, nor recommend them to anyone else. As an aside, after experiencing these problems I contacted the Buena Park store and told them that under the circumstances, I had reconsidered my decision not to buy the extended warranty and that I would like to purchase it at this time. They advised that by turning it down at the time of purchase I had lost the opportunity to purchase it. Does not sound like a company that is willing to stand behind the products they sell. Do yourself a favor and shop elsewhere. Mark & Monica F Yorba Linda, Ca. read more

My experience using Carmax to sell my car was positive. I was moving out of state to a place where I would no longer need a car (woot!), but I still owed money on my relatively new car and wasn't sure how to go about selling a car that wasn't paid off. Thankfully, a friend recommended Carmax. The whole process was really easy. I didn't need an appointment, I arrived and got my car appraised within a half hour or so. They made a very generous offer, with which I couldn't be more pleased (much more than KBB). The offer was good for 7 days. I still needed to use the car a few more times before selling it, so I came back when I was just about ready to leave town, and had no problem taking care of the last step of the process. Again, I didn't need an appointment, and it took less than an hour to complete the sale and arrange for the buyout with my lienholder. I was hoping just to break even, but I walked out with a nice check. The only drag was getting someone to drive all the way out here to pick me up when I was done. I would certainly recommend Carmax to anyone in a similar situation to mine. read more

I generally don't do this kind of thing, but this one experience forced my hand to implore others that they double check everyday or don't take their business to this place. It started when we ordered a car from them to be shipped over from Utah to this carmax. The fee was $400. The initial email had stated the car would be ready by March 15th. It has been three days and we heard nothing from them so we decided to call and ask when the car would be ready. The kind representative on the phone had to break the unfortunate news to us that the car was actually ready on March 6th but since we never came to pick up the car was sold to someone else. Now I start to wonder what happened? We were not contacted, emailed, texted, or called once about getting the car once it was ready. The lady told us there was no Point of Contact assigned to us and the car and as a result they sold our car because of an error on their end. We were refunded the fee but now out of a car to go to work and school in. The most management wanted to offer was a $500 fee off of the next available car of the same kind for us, when the car had to be shipped from the East Coast and costs over $1500. Is this how management runs their business? I'm honestly frustrated, appalled, disgusted, and remorseful that I ever wasted my time here. I will be taking this complaint straight to corporate because we had waited more than a three weeks for the car and unfortunately we were screwed out of a car that was a great fit for our financial situation. There are no other cars that we can afford that can compensate for the rising price increase of gas. I urge everyone to call at least once a week and double check if they ever buy a car from this location read more

I was given excellent service at this location. Carmax made my car-buying experience a breeze! I was in the market for my first ever own car- I was excited! and also scared of getting a lemon or getting cheated by a dealership (like in the horror stories people have shared with me). I went on the Carmax website, and i found a couple of cars I liked, and with prices that were within my range. I inquired on the website about one of the cars, and a guy named Jason instantly replied to my email, then we coordinated and talked on the phone. He got my car transferred from another Carmax to this one, the price never changed from the website price. I walked into Carmax, took a look at my now car, but explored other cars as well. Got to test drive the car I thought I wanted. I ended up buying the car I had picked online- I fell in love! They held the car for me, because I had told him I couldn't buy it for a couple more days. Paperwork was fast and painless, they carefully explained the charges and the whole process was very transparent. I used a credit-union to finance my car and Carmax was very accommodating! After owning it for a couple of weeks I realized my car needed an alignment. I took it back and I received free maintenance. (For 30 days after you purchase) I was very impressed with the easy car-buying process Carmax presents and the no-stress approach they take. I will definitely recommend this service to family and friends! read more

A lot of the negative reviews on this place are a bit silly. In my experience from this past weekend, if you listen to the salesperson who you are assigned, bring all the documents requested, make appointments, and come fully prepared, you will have an excellent experience just as I did. I placed a 7-day hold on the exact car I wanted, and made an appointment to come test drive it and apply for financing a few days later. I spoke with my salesperson, Jerry Neyland, a few times on the phone before coming in, and he always had the answers I needed. He advised me on what documentation to bring with me, and when I arrived for my test drive appointment Jerry has the car ready for me. We took a quick test drive, I fell in love with the car, and we started the financing application. Since I brought everything we'd need, it was a BREEZE! In total, I was maybe at CarMax for 2 hours maximum. I had been stressing over it all week, only to find out it was all so, so simple. Jerry's customer service is second to none--he was friendly, quick, and understanding. He kept me informed every step of the way, and not once did I feel he was putting pressure on me or trying to "sell" me on anything. CarMax Buena Park gets 5 out of 5 stars for me, and Jerry Neyland gets 6 out of 5 stars! Overall an excellent experience in every regard. read more

CarMax - My new ride, courtesy of CarMax Buena Park and my salesperson, Jerry Neyland. - Used Car Dealers Near Me - Buena Park, California

I will never be getting a car from Carmax again. We bought a 2017 Chrysler Pacifica from Carmax Buena Park in 2019 and after around a year of having it, the engine kept giving us problems. We would take it in and Carmax would have a Chrysler dealership fiddle around with it, we get it back and then after some time we have the same problem. As of today, the Chrysler dealership's service department has had the van since March 28th and Carmax won't budge on getting us an appropriate engine. They will only offer an amount that covers engines that are over 100,000 miles. Our engine only has about 75,000. What makes this worst is the amount of time this has affected our family. We are a family of 5 with foster children that need to be taken to important appointments and juggling how to get to court, see their bio families, see therapists, get to social workers, ect. has been extremely difficult without our van. We didn't have the van for spring break or for the Easter holiday. This is getting out of control. We are looking into if we can file a lemom law claim but we truly just want our van to work without us needing to spend out of pocket read more

This review is solely based on their service department. I sold and bought my car through them and had no problems and no qualms. My first problem is that their service department ISNT OPEN ON THE WEEKENDS. I mean do I need to say more??? Who on this planet doesn't have a life on the weekends and wants to spend it getting car stuff done???? So I will admit I already came in with an attitude bc I had to take off work to take my car in for a new battery and tires (see previous review about Americas Tire Co.). Now, had I remembered that these two essential items were not covered under my warranty with carmax I wouldnt have even bothered to bring it there. Alas I was met with nothing but attitude and defiance once I told them not to touch my car and that I would be taking it elsewhere. ($600 for 2 tires and a new battery is completely asenine I don't care what country you live in). They also tried to charge me $100 to fix the lock on my door (the rod had just come loose and needed to be put back on, no extra parts needed). Like really $100??? I will take my own door apart and fix it thank you goodbye. All in all I will never come back to their service department bc it's completely inconvenient and way worth my time to go to Joe blows car shop down the street. read more

These guys are honest and very helpful. You never have to worry about them trying to back out once they make an offer, or trying to talk the price they give you down. read more

I had such a great experience here at this CarMax! Everyone was extremely friendly especially this young man named Devon! He was very professional and kind! He made me feel very welcomed, I would definitely be coming to this CarMax again in the future. read more

Fast, efficient and likeable quote. They have the Covid pandemic regulations done right! I d recommend them to whoever is wanting to sell their car in at this time. read more

Just here to sell my truck. The process took less than 2 hours since I already had an appraisal. The only thing I dislike about this location is the parking. I swear it felt like I hiked across the Sahara Desert just to get to the main building because parking is far from the entrance (not unless you have a handicap placard). Other than that, no issues. read more

CarMax - Great! They have umbrellas handy to provide shade/protect yourself from the rain or sun while shopping the lot. - Used Car Dealers Near Me - Buena Park, California

I came here with my 2008 jeep and got a great deal, used the down and picked up 2016 accord. From start to finish it was a great experience. The process was super simple and you don't feel Pressured through the qualification profess, I've recommended to others read more

I went for an appraisal to sell one of our cars thinking it's better than trading in to a dealer. Previous experience with Carmax in Florida was excellent so I went without hesitation. Since there are more competition with Carmax now then before I could sense their strategy changed as well. I know it was Saturday so expected to wait a little bit. It took 2 hours to get a car appraised. The person who appraised the car didn't seem to even know about cars. Maybe Hondas and fords but not special models. The appraisal came back with a clear signal that "we want to steal your car" nothing more, nothing less. I brought $10K+ service records in recent 3 years but they didn't even want to look at it. 9 year old car with clean history, 80k miles, $120K new car came out to be $12K according to appraisal. Audi's bang and oluffsen sound system option itself was $9K alone. You don't expect to get back the extra options you paid for when you bought the car but when they sell back the car to next owner, they'll charge for it. It's a usual tactics that car dealers do but I think Carmax has lost its competitive advantage once they had plus core values. Not only will I ever go back to Carmax again but totally lost respect for the brand and integrity of the company. They have plenty of customers to rip off and it doesn't seem to slow down which is good for them but I don't think they will last for a long time in the future. Business is all about making money but building a reputable brand takes much more efforts than buying and selling cars. They have become one of those used car dealers around the corner of every town IMHO. read more

I had a pretty good experience with CarMax of Buena Park. Richard I. was my sales consultant and he helped me significantly throughout the sales process. I was asking him questions for an entire month before I even went to visit CarMax. I was overseas at the time and Richard answered all my questions through email and Google Hangouts. The vehicle I purchased was transferred from the east coast and he always kept me up-to-date about the transfer stages and when it arrival to California (about a week and a half or less). There was no pressure at all and the communication was flawless. I highly recommend visiting this CarMax location and asking for Richard. I did have some minor problems with the vehicle, such as the blinker light going out and miss a small part inside the car, but CarMax's service dept. took care of everything and more. read more

Buying a car isn't easy, and some dealerships sometimes make it even harder than necessary. Even though we were only looking for cars for about a week going on two, my partner and I were already starting to get really discouraged. We were trying to our best to go with a legit dealership, for fear of getting screwed. And just before deciding to go with the smaller guys we decided to check out carmax, and let me tell ya Travis was awesome. Definitely the best one we found yet, super friendly and accommodating. Best part of it all we ended up with the best car, best price, with amazing mpg. And not to mention a happy wife! Thank you Travis, and thank you carmax! read more

Finally writing my review for this after some time to think. I got my car from here about two months ago and am in love! Happy I came across the perfect car for the perfect price. My sales rep was great. He was so helpful and was okay with me trying at least four cars before I decided what I wanted. Now to the actual experience for car buying: I actually visited the lot on a sunday. To view one car in particular that had unfortunately been reserved. :( So I took a look at a few other makes and didnt really find one that I loved. Then I came across the sport edition of the car I had originally wanted to get. I was set...it looked beautiful and it was a great price. The rep let me know that it was locked and that he wouldn't be able to get into it until Monday because the key wasn't available...whatever. It happens. So I leave work early on Monday evening to get there in time to check the car out. Turns out the car was everything I could have imagined! I found the one. I was trading in my older leased car that my mom happened to be cosigned on. They ran my credit-got the options for payments for me- then told me that they'd have to wait till Tuesday AM to call my finance company to get the payoff on my trade in verified. Great. So visit three on Tuesday evening. I show up and they tell me they have my payoff quote and we are good to go. We begin the process and then... they tell me my mother has to be present or sign a POA to transfer the liability to carmax. I work in auto finance, so I get it. This shit has to happen sometimes based on the way the title reads. Despite this, I was pissed because this was never once mentioned and we had originally got the trade in quoted on that sunday and I had even provided my reg that clearly shows the way the title reads... why wasn't this caught/ mentioned before?? So we make plans for my mother to come up the next day, Wednesday. Wednesday, visit number FOUR. Before I showed up my sales rep contacted me and told me that "somehow" my credit application was deleted by a manager. So it would have to be run again. Really??! Again, sht happens so still I stayed calm. I arrive and let them know my mom is in transit from TWO HOURS away to sign the poa. This is when it got wild, the rep came to me to tell me the finance dept wouldn't be able to finalize today because, GUESS WHAT, they needed a verified payoff for my trade again and would have to wait for my finance company to be open. Also, they came back saying that my mother cant sign a poa, she has to cosign for my new car in order for them to acquire my old one. Completely untrue, because one, I work for an auto finance company so I know how this works. And two, they literally told me the day before they'd need my mothers signature and that would be it. My poor sales rep had to act as the messenger between me and the finance manager. He was just a kid, so I felt bad but unfortunately he had to take the full heat of my anger and I eventually asked to speak to the manager directly because my mother was literally en route from two hours away!! The manager never came out to speak, but the rep did come back and let me know that it would be fine and my mom would just have to sign and it would be notarized in house. Yeah, exactly. Thursday--VISIT FIVE. FIVE!! I finally completed financing and got my car. (after running my credit AGAIN). Literally never want to go back to a carmax again cause this was exhausting. I sometimes drive past the dealership on the 5 and instantly feel exhausted. LOL Now this doesn't reflect on the sales rep... wish I remembered his name. He was great, but wow do they need to get better at simple communication within the finance department. read more

Just bought a car from Carnax , what a great experience we had ! We knew what we wanted and how much we wanted to spend , they let us roam around and came out after awhile to see if we liked anything , we did . Got what we wanted and spent exactly what we had hoped - although it is easy to go crazy - so many cars to choose from !! I recommend an appointment , as it was very busy today (Saturday noonish ) and we got helped right away by Kevin and then Scott helped us test drive and buy !!highly recommend !! read more