Sold me a lemon and wasted my entire savings. A vehicle with under 60k miles and less than 5 years old should not have an engine go out on it. One of the most absurd things that could ever happen with basically a brand new vehicle. My last review was deleted but don't worry, I will keep a copy of this review and will make sure it stays up. I bought this car in April of 2019, it went down not even a year later in February of 2020. I didn't have my car for almost 5 months due to trying to come up with the money in order to have it fixed when I still owe probably close to $10k left on it. So making payments and not even being able to drive my car. I contacted you all to get this right for you all selling me a lemon but because I didn't waste money on a warranty on a basically BRAND NEW VEHICLE, I was told there was nothing you can do. And now since I am letting everyone in Farragut be aware of your alls nasty tactics and poor salesman who only care about making a sell than helping out a desperate young lady find a vehicle in a crunch, Brian Fox reached out to me via Nextdoor and has yet to respond. Wayne was our salesperson and probably the worse I have ever met. He was on his phone the entire time, totally disengaging and did not care about anything with the car. My boyfriend has better knowledge on cars and he has never sold one in his life. I would have never gave him that sell if I wasn't desperate for a car. I would have never went with CarMax if it wasn't for that car being the only one in TN at the time and then it was shipped from Nashville. Upon arrival, it was horrendous scratches from the transport that they tried to cover up with touch up paint. The blower motor was making an awful ticking noise and they refused to fix that until the 30-day warranty. The windshield wiper blades were sold on the car super worn and the day I picked up the vehicle, it happened to be raining and I about wrecked because of not being able to see. The car was also filthy and despite my efforts to have it cleaned through them, all they did was lazily vacuum the seats and there was still dog pee from the last owner stuck on the seat that I had to pay a detail shop get clean. This place is a joke, they don't care and they act like they do. Thanks for the lemon, I really appreciate it and being scammed out of my hard earned money. You all will NEVER have my business or any of my families which have lived in Farragut now for almost 30 years. Every person I meet looking for a vehicle will be met with my story to tell. Buyer beware! read more

Bought a Chevy Equinox couldn't be happier with the purchase and the experience, highly recommend CarMax!!

The staff was very courteous and helpful. Plenty of selection and quickly settled upon a 2012 Nissan Frontier with 32000 miles. Very clean and runs well. Just the right size for my needs. This is my third transaction with Carmax and all have gone well. read more

Most professional group of people I have ever worked with ! Financing was awesome,fast and efficient . I have never bought from a dealership that had me in and out within 2 hours. No Pressure ! No Hassle ! I was VERY impressed with my experience today . I am even more impressed with the GREAT deal I got on the Dodge Ram truck I drove off the lot with . I would highly recommend them to anyone looking to buy their next vehicle and I will be back in the future . Pay no attention to some of the petty reviews written here and I noticed there are a few . Go down use some common business sense ,do your research before you buy , and you will find Car Max has it all ! read more

My experience with CarMax was a short one. After having talked with multiple people about their experience with CarMax, I decided I would give CarMax a try. I poured over their website for at least 5 hours over the past week and narrowed my choices down to 2 full sized trucks. Neither of these cars were located at the Knoxville Carmax, but both were offering 'Free Transfer' from their current location to the Knoxville store. I spent a few more hours deciding upon which of the two trucks I wanted and off to the website I went. I knew that I would be trading in my current truck as part of the transaction, so I planned to have the truck transfered in and I would make the trip to Knoxville to look over the new truck and get my trade in appraised. To the website I went, selecting the truck and initiating the transfer. Within 20 minutes my phone rang. Not expecting a call from them that quickly, I let it go to voice mail. When I checked my voice mail, it was a rep from CarMax in Knoxville wanting to talk to me. I called him back. While waiting for him to take my call, I sat there listening to their 'hold' music, which includes promises of your experience with CarMax being unique, easy and hasslefree. However, when the rep finally got to the phone, 'hassle' reared it's ugly head. The rep stated that they would not transfer the truck into Knoxville until they had had an opportunity to appraise my trade in. Really? That's news to me. I understand that there's expense related with moving a vehicle from point A to point B, but never did the website give any hint that a request for a transfer could be denied in this nature. When I think back about the CarMax website, at no point did I see any statements stating that 'some restrictions apply' or 'upon approval of trade-in'. So...forget it CarMax. I'm sorry but you had one and only one opportunity to prove to me that you're unique and hassle free. You blew that... I did get something good out of this whole experience though - I learned that: 1) My belief that car dealers are all the same... 2) Dealing with a local dealer is easier than dealing with a national dealer read more

Found a car on Carmax online and called them. All financing was agreed upon. Paid $99 for car to be transferred and was told it would take two weeks and all we had to do was go pick it up. Arrived today and it turned out that the appraisal we did online needed to be done in person and they found that the appraisal would be less. They show us that the financing changed. Was upset because of this and Rita who was helping us went to get a manager. The manager named Fabian told us that they would not give us our $99 back and he showed zero empathy at our situation. Instead of Rita and Fabian being concerned or empathetic, they were uncaring and not interested in understanding and they made the situation worse. Instead of explaining the same thing over and over they should have at lease admitted that yes, it is BS to not be getting our $99 back. Horrible customer service skills. They took it personally when the anger wasn't even directed towards them. read more

This was a very new way for me to buy a vehicle .Dealers tell you anything but, fail to keep their word , from start to end every thing was transparent, I used most of their services from the transfer to their service plan, I doubled checked the service plan it was just as explained, Car Max is the way to buy a used vehicle, were can you compare the choices that are available, without a sale person and make your own choice. Tasha Quay did a everything to make my buying as easy possible. After the sale she sent a E mail I requested so this told me the sale an service did not end when they got their cash, GOOD JOB CAR MAX . Thank you TASHA QUAY. read more

Great experience! Even helped me renew my license since it had expired! Very relaxed atmosphere even though a lot of salesmen were around. Greg was well informed and easy to talk with. Financing was a breeze and the rate was excellent! read more

Had a car transferred in on April 11, 2018. The car was not as described. Head liner coming down, and nasty. Car smelled so bad you could stand outside and smell it. The manager told me she would refund the transfer fee but so far nothing. Even after another call and a text. They did drop the price of the car and relist it but still no refund. read more

My wife and I recently bought our third car from CarMax and were very p-leased with the outcome. We originally selected a Nissan Altima which was a nice vehicle but did not have all the amenities we desired. Our salesman, Victor Romero, helped us find another Altima with the desired add ons and had it shipped to Knoxvillle. I am very pleased with the vehicle and with the courtious service we received at CarMax. read more

Bought a car from the Knoxville CarMax and we worked with Norm Heath. He was a very nice man and very easy to work with. This was our first experience buying from CarMax and overall it was a good experience. Where they really came through though was 3 months after our purchase... The car battery died on my car exactly 3 months after I bought it. Needless to say, I was irritated and reached out to Norm to find out why the battery was not part of their crazy thorough inspection process. He apologized and said that the battery is not covered by the extended warranty I purchased, but he did help by telling me to go to an Autozone type store and get the free check to see if it was the alternator (which would be covered) or the battery that was bad. It turned out that it was the battery. I reached back out to him again and said that I was bugged that I would have to replace a battery 3 months after buying a car from them. He was prompt with a response and told me to send him a copy of my receipt and they would send me a check. They really stepped up and made things right and I feel that that is a sign of a GREAT company. read more

Because my '95 Jeep needed over $1500 hundred dollars in repairs and I didn't have that kind of money, I needed a new car quick, especially living in Knoxville where it's almost impossible to get around on public transportation. I have never bought a car from a dealer, so I didn't know what to expect. I did all the pre-qualifying on their website and within minutes I got a call from the sales-person saying "Come down and pick out a car." I received a lot more money on my '95 Jeep Cherokee Sport trade-in than I thought I would. That helped me tremendously with the down payment. And because I was really broke, my sales-person, Paul Rutter, also took a post-dated check! I test drove a couple of cars and I never felt pressure at all to buy. It was so great to get a more fuel efficient car with power locks/windows (my Jeep didn't have those luxuries). I would definitely recommend this place to anyone looking to buy an automobile. read more

I will give Carmax good marks for courtesy; however, courtesy counts for little if you lack conscientiousness. Last Saturday, the Sunday 6.30.18 Carmax Knoxville took delivery on a car I'd asked and paid to have transported from Knoxville. They made a to-do about not selling cars that did not have two keys. This car arrived with one, even though the Carmax in Las Vegas had had it for at one to two months. The salesman conjectured that perhaps the key got lost in transit (as if they would ship the car with keys in separate packages) or some other mishap had occurred. He explained Carmax cannot make Mercedes keys. Hence my car had to go to the local Mercedes dealership for the 2nd key. On Thursday at 19.00 the second key was still not made. I noted the car also lacked a manual. I was assured they sell cars all the time without a manual. He did offer to get one out of a different model Mercedes to give to me, as if I wanted to leave the future owner of that car without a manual. He then said Carmax would reimburse me for the manual when I bought one. I mentioned I was unaware that I had begun working for, rather than being served by, Carmax. Upshot? On a $30,000 plus car, I left without 2nd key or a manual. They did add, regarding the key, the I could return to the service department at an unspecified time for a 2nd round of 'let's see if somebody can make a 2nd key." Of course that all would occur on my time, as if I yearn to sit about on weekend or, more probably, have to burn a day of holiday time as Carmax attempts to do in 8 or so hours what it could not do in almost a week of, at least on their account trying. If I had not already paid to have the car transported, I'd have left without a car and them without having my 30,000+ dollars. Would I buy from them again? Not unless a stroke or TBI robs me of all memory of this sorry episode of misplaced trust in empty promises. read more

We really enjoyed our 1st time actually buying at car max. We had our vehicle transferred from CO to TN, and it was here and ready for purchase and inspection within a week+. The only complaint I have is that it was not made known to us that there was some staining on a majority of the chrome on our new Escalade, but they did try detailing it and even replaced a few chrome pieces at their cost. It would have not changed our mind about purchasing the vehicle, but do wish that would have not been a surprise at our 1st opportunity to view the vehicle. other than that it was great, and I would buy again from them. read more

First time buying a vehicle from Carmax and loved it. Sales rep (Dax) was great and the experience was easy. Found a great car that was priced well. read more

I purchased a car last month and, as a first time customer, had the best experience ever at any car dealership. From the moment I walked in, I was greeted by Will and made to feel welcomed and at ease. I explained that I was new in town and needed a car with better mileage than my truck for driving to work. I chose Carmax because of the variety of cars on the lot and didn't want to have to drive all around to various dealers. He got a little background info on me and took the time to show me many different cars. I especially liked the fact that he showed me only cars that were affordable to me that would meet my needs. He stuck with me throughout the whole process and didn't pass me off to any "closer" that other dealers would do and then try all the up-sells. The young lady that did my paperwork did a great job explaining all of it to me and made sure I understood all of the papers I needed to sign. I wish I remembered her name so she could get the recognition as well. Again, Will was sitting there the whole time. I needed to take the car in for some warranty repairs soon thereafter and was wowed by the service department. Jay was my initial contact and really listened to what I had to say and took accurate notes that would help the tech in his diagnosis. Dave was my daily contact. He called me every day to update me on the progress of my repair, the car needed to go to the Ford dealer for the warranty work, and his calls were always informative. The customer service I received from every employee was way more than I ever expected and would highly recommend this dealership above all others. Thanks again, Carmax!!!! Michael Morris Knoxville, TN read more

Have bought 3 cars from CarMax Knoxville. A good experience each time. Trade-in value has always too low for me, so I have not done a trade in. Their delivery detail department needs some serious training. I can do a better detail job myself. But overall, good experience, courteous staff, straightforward pricing, and painless paperwork. read more

Just bought a '95 Ford Explorer..Love the vehicle, the staff was very friendly..Our salesman James Williams was more than helpful..I would give Carmax a 5 rating up to this point. However, things quickly went downhill when it came time for paperwork. We financed through our own hometown bank, but before leaving, Carmax wanted us to sign paperwork for something they called a 3 day right to rescend (that may not be correct name). However it boils down to the fact if you already have financing, you sign their papers and if Carmax hears within 3 days from your financing company, Carmax paperwork is void and you go with your financing arrangements with your bank. My bank notified Carmax the next day that my money was in my account and ready to mail to them. Had to wait until Carmax sent paperwork to Clerk's office. Took 2 weeks. Now I find out that Carmax sent in paperwork to their own financing company , knowing I had previous arrangement. Made alot of trouble for me to title and Carmax cost me an extra $68.00 at no fault of my own. Word to the wise..I personally think Carmax dragged their feet to get their own financing at a higer % than my bank is charging me. However, it does leave a bad taste in my mouth. Your company is only as good as your word. My bank had to pay my loan to Carmax and re-finance ..What a hassle and was embarassing. read more

I will never buy a car from them again. Overall good customer service, but the repair shop is AWFUL!!! I was constantly taking my car to be repaired for the SAME thing over and over again! I always steer people away from them. read more

I have purchased 3 cars from the knoxville location, the first two experiences were good, the third was bad, i had a car transfered, with the features i wanted, except for the back up camera, the sales person said they can install them at car max, what he did not tell me was, that i would lose all the features in the existing mirror, also, when the car came in and the sales person said it was there he did not even go out and inspect the car, i drove 60 miles to get there to pick it up and when he greets me he says there are some issues with the car, had to have the front bumper painted, which took two more trips to carmax, i lost the features in the mirror that i paid for , and carmax corporate told me too bad they are unwilling to do anything about it, so i am done with carmax, stay away from them! read more

Shout out to Chad Eubanks. Best salesman ever!! We looked at many car lots and where very disappointed with the entire process. Chad made it so very easy I did everything over the phone in a matter of minutes told him what I was looking for and with-in an hour he presented me with many options :) I chose my vehicle went to the store and in no time at all I drove off the lot with my beautiful ride :) I can't rave enough about how awesome the experience was I will and have recommended Carmax to anyone that will listen and have also let them know the Chad Eubanks is awesome and goes above and beyond!! THANK YOU CHAD AND THANK YOU CARMAX I LOVE MY NEW CAR:) read more

My second time buying from CarMax. I purchased a Toyota Camry....love the car! Brad, the CarMax Sales person was great. Very professional and very helpful. I really do not understand why anyone would not buy from CarMax. read more

First experience buying with CarMax...Would definitely recommend and will go back when ready to purchase another car!! Was thinking about the Sorrento and after going to a few dealerships and sitting in them I realized for a "short" person who likes to be "up on the wheel" the Sorrento wasn't the car for me. We started looking at the Sportage and thought it perfect. When the haggling starts I have to walk away...absolutely hate it!! So...we considered looking online at CarMax...The entire experience has been nothing short of fantastic! We found a beautiful 2015 Sportage with only 8,000 miles not a scratch, ding, or any interior issues what so ever! We even opted for the leather to be put it...again awesome! I have already recommended CarMax to friends and family!! NO haggling...professional customer courtesy and service, oh and P.S. the BIG yellow bow you put on the car after purchase...Great touch! Loved it!! Oh and can't forget the touch of your name and car up on the BIG screen in the showroom/business area! Again a great touch! Good job! read more