I had gone to CarMax looking to get a quote on my old car without knowing how any part of the process would work. I had a truly great experience here with the sales consultant Aaron Watts that I would definitely come back for any related matters. I parked my car in the back and went to their main floor room to ask for an appraisal. I did not have an appointment which was fine. There was only one other person ahead of me without an appointment as well and I was seen about 5 minutes later. Aaron came over and introduced himself and I showed him where my car was. I didn't have to move it for the appraisal, just handed over the keys. The appraisal takes about 30 mins and in that time Aaron walked me through the whole process and also showed me some used cars they were selling in their lot. He was very knowledgeable and friendly. I appreciated that there was no pressure to buy a car from them and it was more like he genuinely wanted to help inform me on what my options are. He answered all my questions and was great to talk to about cars. My appraisal came back and he informed me that it was valid for 7 days. No pressure to sign any papers or do anything right then and there. I decided to think my options over and left feeling very satisfied with my experience at CarMax. I recommend checking them out and hopefully you have as nice of an experience as I did. read more

Been to this place a few times looking around. Don't come in any kind of a rush they always lake forever to get you a sales person. I don't know why because every time i come here it seems like sales people are standing around. This time I went with my GF she was looking for a car four around $7k. But the sales gal kept showing us cars for $9k and $10k. I just figured they could make it work for $7k. We find a car she likes drive it around and after a lot of siting around and wait the inform us they do not negotiate on price. So WTF did you show us all those cars for when we told you we only had $7k. This is where they try to convince her to finance. So lame. too much time there for nothing toped off with some bad service. yuck read more

This is my 2nd time purchasing a vehicle from Carmax, my first experience at the Burbank store was excellent. This time around, I was seeking a specific vehicle which the Torrance Store had. Although the experience with my sales rep Phil French was great, I was disappointed that my target car was not in the best of condition, it was quite dirty inside and had some issues which I discovered after bringing the car home. After only 4 days I took to the Burbank Store service department because of its close proximity to my home so they could address the issues which were quite a few. The problems ended up being worse than expected and although the car is still in the service department awaiting a few parts they had to order from the dealer. I am confident that once it is all said and done, it will be great. My service advisor, Fernando, has been excellent. He calls me daily with updates which I greatly appreciate. Carmax is great and I would highly recommend them but my advice is to make sure you look over the car you are interested in from top to bottom before you sign that agreement. read more

ABSolutely worse experience in purchasing a vehicle ! This place does not deserve a star at all! The manager was not even helpful . Only 2 sales rep. Were helpful One of sales rep. helped out with holding a vehicle; which I thought was good option with 53k miles for the year, So, when I went to see the vehicle. The odometer read 6k miles more than info stated. Then Manager would not consider lowering the price. Giving false info. Yes I bought the car The whole process of buying the vehicle was very long, Then I drove the car for 2 days the car was loosing power I bought a lemon , also, the vehicle had no oil, omg.... The carmax did not offer to fix the car at all like they stated but was able to get my refund of down payment . Very unfortunate, read more

I came to carmax to sell my old truck it was a chevrolet silverado and was not running very good. The truck in the condition it was in was worth only about 1500. Anyway I came in to see what they could do for me. I was welcomed by a really nice gentleman named Jim. He took my info and gave my keys to a mechanic to look over the truck. The process took about 30 minutes and they came back with 3000 offer. Needless to say I took the deal. They send you back to there processing office and the staff there were very friendly as well. They cut me a check and 20 minutes later I was on my way. Super easy and stress free experience. I don't know about buying a car here but selling mine here was a great experience and they gave me by far the beat service and price. read more

Why do people get so butt hurt about the low price they offer when you go to sell your car to them? It's called business.... I am continually baffled by cry babies who want more for their cars, YOU NEED TO TAKE IT SOMEWHERE ELSE where you haggle for hours and they will pay you more. Bottom line. How can you punish a business because they don't give you the price you asked for? It's call responsible reviewing. I had the best experience buying a car at one of their other locations. I can't let reviews like the ones for this business go unanswered. Please read my review for the low down on my great experience. Until then, don't believe everything you read. ;) read more

Waste of time. Went In to get car appraised. Spoke to a nice man who said they'd take into consideration all upgrades and modifications done to our Lexus and the rarity of having a 6-speed manual is250. Took too long so we made an appointment for the following day. Drove back. And first thing the lady says is "if your suspension has been modified we mark that down as frame damage. And none of these mods will be considered." So 32-way adjustable performance coilovers means 'frame damage'. Lol. I guess all the mods the man asked about the day before and noted, and waiting and hanging out was I guess just for fun. Two hours of our life we will never get back. Rest in peace those two hours, you are missed. read more

I've bought and sold 3 cars at Carmax and am a fan of their no haggle pricing. You can even return your car during the first 3 days after you buy it and they will take it back (I did it and it was really fast and easy). I had a car transferred from Texas to this location and paid a small fee but it was done quickly and without incident. When I have sold cars here the process is fast and easy and both times Carmax has been at least at the Kelly blue book price or above and always better than the surrounding dealers. Roger in the service department has been very good. The price of getting services at the Carmax department is much cheaper for high end cars (like Porsche or BMW) than the regular dealers. Negatives: 1. The service department is small and they have inconvenient hours. They are not open on the weekends at all and often times they are so busy you need to make an appointment a week away. 2. Car Max extended warranty. I've used this warranty a few times and have had things fixed by them. There is a $50 copay and they fix a lot of stuff. However, they will not pay for a rental car until they verify that the problem is covered under the warranty. So, if you drop your car off on a monday and they don't look at it until wednesday or figure out what's wrong until wednesday then you must pay for rental car yourself until they give the OK. Then they will reimburse you for the cost. Kind of annoying. If they say it's not covered or it's your fault then you are stuck with the rental car costs. read more

I came by CarMax this morning when they opened their doors at 10:00am to have a vehicle appraised. I was helped by Donald who was friendly, helpful, and knowledgeable about his business. Donald explained each and every step and was very easy to speak with. The appraisal went quickly and Donald walked me through every step. Donald explained how long I had to make a decision and what I needed if I came back to sell said vehicle to them. Donald offered me coffee which was a very nice gesture. The CarMax was HUGE; there were plenty of options inside of this dealership. I honestly have never seen a car dealership so clean including the bathrooms. The bathrooms soap dispensers were out of soap and they had placed soap dispenser that you would buy at Target along side of each of the sinks. The folks here are top notch. I have dealt with CarMax in Inglewood before and after visiting the Torrance location I can honestly say if I ever need to come back I will come back here instead of Inglewood. read more

This review is regarding service. I had them work on my car within the 30 day carmax warranty period in which anything that needs repair (including wear and tear like a clutch, brake pads, etc.) are covered by Carmax for free. I had my mechanic look at the car beforehand to find any items that do need replacing, and I gave work order to Carmax for their reference. Within 24 hours, CarMax called and I was told they would need to keep the car to wait for parts & to install said parts. Fine by me - they provided a loaner for free, which is the only reason they get a star. On the third day, I was told the repairs were done but they needed a part to test coolant pressure, and the part would unfortunately take an extra 3-4 days. Whatever, make sure it's done right, I thought to myself. A week passes, and I'm suddenly being told the part they got within the 3-4 day period stated before was the incorrect part, and the part they actually needed was on back order with no ETA. So they said they would take my car to a 3rd party vendor to test the pressure and get everything sorted. Got a call 24 hours later from Carmax stating a leak was found, and the shop was trying to find it to fix it. Might take another day or so. Getting really suspicious at this point. Lo and behold, today, my car is conveniently ready for pick up right when the 30 day Carmax warranty expires. I go to pick it up, of course Melanie, the service person "helping" me, was unavailable because it was close to 6pm when the service department closed. I look at the work order, and they only replaced half of what was on my mechanic's work order. I also looked at the 3rd party vendor's work order regarding the "leak", and it says in all caps: NO LEAKS FOUND. What does all this mean? TLDR (not really)? Took my car in for service under the CarMax 30 day warranty, CarMax then held the car FOR TWO WHOLE WEEKS while only doing half the work they said they would, AND FLAT OUT LIED ABOUT A LEAK TO HOLD MY CAR AN EXTRA COUPLE OF DAYS UNTIL THE 30 DAY WARRANTY RAN OUT. UNBELIEVABLY UNACCEPTABLE. I WOULD HAVE BEEN FINE HAVING A CLAUSE THAT SAYS IF REPAIR WAS DONE, THE 30 DAY WARRANTY IS THEN VOID. BUT DON'T HOLD MY CAR FOR TWO WHOLE WEEKS TO GET OUT OF IT. EXTREMELY UNHAPPY WITH THIS. read more

Don't even know where to begin Horrible Horrible experience !!!! My fiancé and I bought a truck Super Bowl Sunday Now keep in mind it's only been 3 wks or so So far we have took the truck back 3 times And no one seems to know the the problem is!!! They keep on passing the bucket around We put $5,000 Down for the Truck Not knowing that they sold us a Lemon !! How dare you sell us a Lemon !!!! Only 3 wks with our truck and 3 time in the service department Really? ‍ My fiancé had to miss work We had to Rent a car do that he can have transportation to get to and from work Now every time we go all I hear is oh sorry !!! We want our money back !!! Will look into hiring an Attorney They sold us a Lemon!! Car over hears Car won't start Car makes a crazy loud noise !!! What the hell we thought we was making the right decision by buying a car here at carmax but oh man what a big mistake!!! I feel like the sales rep all she wanted was make her commission and now we are on our own!! Deal with the problem Management has not been helpful either Corporate has not replied to our email I have emailed corporate customer service and nothing As we speak my fiancé just dropped off the truck again !!!! Over heating WTHeck!!! Now another rental car here we go again!!! Y'all need to give us our $5,0000 back and take your Lemon back !!! Or else !!!! Do kit but from them you will be disappointed seriously Bad Bad Bad decision on our part for trusting them Thinking that they would back their cars They don't Service Dep and management don't care and are not helping us either Hope to hear from Corporate or owner or customer service Some one This is not acceptable you can not and will not get away with this!!! Very upset with Carmax in Torrance read more

Sold my car here and had the best experience. Came in with my 11 year old Focus which had lots of scratches, dents, windows that didn't work, gnarly gear shifting, etc. It was definitely time for it to be laid to rest. And who has time to deal with Craigslist and sketchy wishy-washy buyers, really. My offer was exactly what I wanted and expected for the condition of my car, and it came in about 10 minutes. I don't even think they test drove mine. I did clean it out before I brought it in though. I took the offer, signed some forms, handed them my title and registration, and got a bank draft (basically a cashier's check). The whole thing took less than an hour and everyone was really nice and helpful with no pressure at all. RIP Focus-- you're probably off to be scrapped, but whatev, I made solid $ off of you with zero hassle. read more

I was looking to sell my car asap but wasn't getting any bites from my Cragislist post for my beloved Acura RL. I saw on this food blog I read (yup, food blogs can educate on car selling options too!) that CarMax was a pretty easy option for the blogger so I set up an appointment. 1. Used their online request for appointment form and was confirmed within the hour for a same day appointment after work. Nice! 2. Came in and the appointment guy was ready for me. He grabbed my keys and sat us down in a cubicle to wait. We were the only car getting appraised so he said it should take less than 20 minutes (apparently, there is a whole buying team in the back who take a look at the car and then research what they could buy that car for at auction and the supply and demand - sooooo my imaginings of a slicked back used car salesman coming out in a maroon suit was incorrect and yes, I have weird preconceived notions filed away in my brain). 3. There's a computer in your cubicle showing what's going on in real time - when your car arrived, where your car is in the wait to be appraised, and finally what the appraisal value is. In a weird way it feels like you're waiting for a prize watching to see what magical $ number awaits you. 4. Less than 20 minutes later our CarMax fella was back and loading up their offer on the computer screen...happily enough it was WAY above what dealerships were offering (approx. $3,000 more than what Acura was offering but about $2,000 below what Edmunds estimates for private party sales). Still, I was surprised and tempted to just sell to them to avoid the skeevies out on the internet. 5.Their offer is good for 7 days, though, which was great bc I wanted to give Craigslist just a bit more time and at least I had a solid offer in my back pocket. A couples day later I was able to sell my beloved Acura to a private party at a great price but even so - I will def. keep CarMax in mind for the future. read more

de ja vu....since posting the above review..the belts have started making noises. WORTHLESS mechanics read more

I walked into the CarMax on Gulf Fwy in Houston and was met by a smiling young man his name is Jacob Spencer he loves his job and it shows I have gotten a lot of cars in my life but this experience was exceptional I told him what a wanted and he went right to work to make me happy, 1 day later he found my car called me and now its parked in my driveway no hassle just a great experience wish all salesmen where like him Thanks Jacob [ CarMax your lucky to have him] Pam S read more

I am writing this while sitting in the children's room at CarMax. I brought my truck in because the tailgate broke within 2 weeks of buying the truck. Not a big deal. It is a used truck and I'm still under warranty. However... I received a phone call stating that they had an update on my truck. I tried calling service (before 12) and there was no answer. So I walked back here and hit here at 12 straight up. Was told that the guy who called me is out to lunch. Won't be back until 1:15 and they had no other information. My truck was still in the back. So 21 minutes later, I'm sitting here waiting for the service manager. Complete BS. read more

This place clearly has great leadership. Everyone I worked with was well trained and incredibly kindhearted. Juan was the first person I spoke with, snd I trusted him right away that I would get a fair deal for my car. Trust is super important in the selling process and Juan is just a genuine guy. The kindness extended beyond Juan, though. I was helped by numerous people, and ultimately was happy to sell my car to CarMax because I want to support this business. Will likely be back to buy a car in 2022! read more

Came here to look at a couple of car I was thinking about getting. Got there maybe 30 minutes after they opened and my mother and I were never welcomed, no one came up to us to ask if we needed help. Went outside to look at cars and were once again ignored by workers. Their lot wasn't anything to be impressed with. When we left we were still ignored, not even a hello or have a nice day. terrible customer service and I am glad I didn't end up buying a car from this company. I would never recommend anyone going here. read more

We bought my wife's car here years ago and did a trade in and that experience was very good. Fair prices all around and we felt well taken care of. Fast forward to today where I wanted to do an appraisal on my current car. Complete waste of time with an associate who seemed like he could not have cared less. From him leaving constantly to check on things (taking over 90 minutes from when I walked in the door) to a low-ball offer that was insulting (I know they have to make their money but as the only owner with all service records I know they underbid by at least $1K), Carmax in Torrance has lost my business and I will not be referring them to anyone else. read more

Filled out a pre approval application online for a bmw and for some reason it defaulted to this location. I already have a car but test drove a bmw at another dealer and loved it so i decided to go for it. The person who helped me over the phone confirmed more info like age and income and then asked me if the car I chose was the one I wanted. I told her potentially yes, but I haven't driven the car so Id have to see it in person first. She then said "lets look at your browsing history" and then LAUGHED when she saw they were all bmw's. "You said you've never driven a bmw though? What's another car you want to try? Because unfortunately we'd have to ship these all to our store and you've never driven one" Lady was too caught up in laughing at my choice of car to pay attention to me when I told her that I'd like to test drive the cars before I settled on one. Im almost certain she doesn't own a car herself because who would just assume every BMW drives the same? read more

Carmax This is (was) my first time EVER at a carmax! Great cusmor service. I'm happy with the whole experience. I went here to sell my car. I was happy that they took it and I got some money from it. My car was salvaged. I would of gotten a lot more money if the car was not salvaged. I was happy they took this junk off of my hands! NEVER buy or take a salvaged car (I want to make this CLEAR I DIDN'T buy a salvage car from carmax I got the car from other company from some one I know that gave it to me as a gift). A salvage car is 2 much work that the car needs! trust and believe). Every thing took less than one hour and half and I went with NO appointment. The sales consultant Dontae was helpful & nice and so was Joe. Even though I wish I could of gotten more $money$ 4 the car I'm happy I have a peace of mind after getting rid of the car thats more important 2 me! ™ I went Sept 7, 2012 read more

Attempting to take car in for a brake issue for the 3rd time, lousy service department doesn't return calls. Purchased vehicle from Carmax Irvine, CA. Had to haggle with Carmex Torrance, CA to get proper sized replacement tires put on the vehicle. Mike K. 310 384-2350 read more

CarMax as a concept seems okay. The no haggling policy and the overallquality they seem to promise to the client (time will tell) is a better option for me than dealing with 'shabby dealers'. Bray Adams, who was our sales point of contact, however is heavily disorganized and kept walking away to check things during the buying procedure. We spent hours and hours just waiting without being informed why we were waiting. When we had our 10 am appointment and a confirmed wire transfer, he still had to wash the car and fill it with gas which took another hour. There's a lot of personnel not doing anything (they keep asking if they can be of any service)... I'm just not sure what's going on there. read more

After going to another dealership and given the run around. I came to CarMax Torrance and met Lupa Garcia. She was amazing very helpful and honest. Something you don't get at from sales people anymore. She didn't stop until I was able to walk out of there with my car. I recommend everyone to check them out especially Lupa. She have u leaving with a great big smile and keys in hand. read more

I recently visited this location to get a appraisal done on my vehicle. Upon entering I made my way to the showroom desk l, gave my name and phone # and was told it would be about 10 minutes. After 20 minutes of waiting with no update I approached the desk and asked how much longer it would be. The salesman said that it would be at least another 20 minutes before they could even get to my car. I am not unreasonable, as I understand businesses get busy (this one was overwhelmed), but either give your customers a more realistic wait time or provide them with updates if you can't meet the given timeline. Telling me it will be 10 minutes and then me having to ask to find out it will be more like 40-45 is a big waste of my time. I will not return to this location. read more

So let me start off by saying i really enjoyed my whole experience here! It started off with me on the app browsing through the cars because i desperately needed a new one ASAP , well i called and a really nice woman named Vianca answered and she was super helpful, attentive and patient with me. The day i called her i was in the middle of getting my car towed and i had to keep calling her back , never once did she get mad or have an attitude instead she gave me her personal number and remained super friendly . So she helped me pick a great car that was what i wanted and more! Well i was sad because i wasn't going to be able to meet her due to the day my appt. was she was off that day. She referred me to another nice employee named Jiovany he was super patient and attentive as well. He explained everything throughly and i did not feel rushed or like there were any loopholes. Overall i had an exceptional experience especially it being my first time buying a car. I'm truly grateful and appreciative that i got two exceptional people for this happy moment for me! Thank you ! read more

CarMax - Used Car Dealers Near Me - Torrance, California

This should have been posted in November, so here goes, we decided to downsize our Ram 1500 Laramie pick-up with an SUV/ Crossover. Didn't care for the Durango, or Explorer and turned to GM's lines, i,e, Traverse, Acadia and Enclave and for what we wanted was all about 45g's Then I saw a Cadillac SRX and checked it out and found that new was about 5g's more than I wanted to spend. A friend suggested Carmax and all shapes and makes but with more miles than I wanted. But wait what do I see... A 2013 SRX with less than 12,000 miles on it with every thing we wanted on it, even the color was fine, all wheel drive, everything for a great price. (It had been a manufacturers car) We went down the next day and they delivered it from Ontario. They then took my Ram and appraised at 4g's higher than I thought I would get, done deal! So off we went after only 3 hours In our (new to us) Cadillac and within day was off to Oregon. " Come with me Lucille......." read more

CarMax - Used Car Dealers Near Me - Torrance, California

Carmax is not the place to buy a used car. I spent over $35000 over 8 months ago on a used vehicle and still have not received registration. It is now over due and they are making me drive my vehicle with expired tags. They have not helped me at all. I have been on phone with them over 20 hours now trying to take care of this and still no help. My tags are expired and I still have to make $500 car payments on the vehicle. I can't believe a company this big could do this to people. The Carmax I purchased from was in Duarte California but regardless, even at a corporate level this is a horrible company to purchase something from, they have been absolutely no help at all. Please don't make the same mistake I did, just go to a real dealership. I feel completely scammed and helpless at this point. read more

I must do a shout out to CarMax customer service and their quick appraisal program. First I was greeted with smiles at checkin. Second, Gary Willa was a delight to work with now for the second time. Getting an appraisal was quick and easy and we were offered a fair price and a check same day. Thanks for doing exactly what your commercials say you do,,,but only better. Thanks again Gary read more

This review was for selling a car. I would give them 6 stars if it would be possible. The first time I went to CarMax was a spontaneous visit. I didn't clean out my car, there was an old muffin in a styrofoam box in the backseat and a bb gun in the trunk. The people at the front desk were polite and the liaison for the assessor was amazing. He insisted that I sit in a comfortable cubicle while they assessed my car- I get self-conscious when alone in large areas. There's free wifi throughout the facility. The assessor was polite, friendly, warm, and informative. The offer was written clearly and easy to understand. When I went back to sell my car- it was the easiest experience. I cleaned out the car- gave them the previous assessment paperwork. I thought they would haggle about the price, but they just directed me to the cashier. The cashier was very clear about the process- she was warm, friendly, and knowledgable. When I realized that I left my sorority license plate frame on the car- I asked if I could borrow a screwdriver to remove it. The cashier was very kind about it and had the mechanics remove it for me and place it in a very nice fabric tote bag. They got me processed quickly and I was out the door with a check. The most important factor was that everyone was extremely nice. Not just polite, but there was a genuine warmth. Everyone. Employees who didn't even have any obligated interaction with me would give me a smile. It's difficult to have such a standard of customer care- anywhere. Of course, the price they offered me was great. The car dealerships didn't even come close to their offer. A sales manager at a dealership told me to go to CarMax ASAP, because it was such a great price that they couldn't even come close. I'm glad I went there and highly recommend CarMax. read more

Engine and transmission blew after 15 months. I still owe 10,000. Lucky me. Don't buy from here.

Best place to sell a car. Free quote that is good for 1 week. No hassle. Very fast.

My experience with this carmax was a bit mixed, i dealt with Joe B. who is awesome and a great salesman, he was attentive, didn't rush and gave a lot of insight and advice on what my wife and i should do. He was great, i went on a thursday (my day off) because my car was messing up and i had to make a long drive , unfortunately the car i wanted was in ontario which is about an hour away and we went early in the morning so i was told it would be there for sure that afternoon, that wasn't the case , i went back on Friday night about 15 minutes before closing, picked up my new car and bounced. That very same night i noticed something was off with the car, it was lagging pretty badly and shaking. When getting a used car and you have only 7 days to return it you have to drive the f@$! out of it, drive it hard, turn the ac on , turn the heater on...Do it all because the car will usually tell you what's up . Anyways i called Joe and told him what was happening and i had two options (take it in for inspection or trade it) being that i had just got it and was returning it the next day for inspection i decided it was best to just trade it , i didn't get a car after mine was messing up only to have it messing up. The trade was easy, unfortunately the other car i wanted was a bit more expensive so i had to put down another 300$ and my payments were about 30$ higher ‍ But Joe , again was pleasant and didn't mind me constantly texting him asking him questions. It was bothersome that i had to pay more for basically the same car but i was hurried for a car . I've had the car for about 2 months now, and so far no issues with it, i drive A LOT . So i'm glad i've had no issues. Do your research , know what you're looking for in a car and know what the signs of a lemon are . I guess it's a hit or miss at any place that sells used cars . Get a good salesman , drive the hell out of the car and get it back before the 7days if it's no good. Also, whenever you trade the car and get another , they transfer everything over , except for your insurance so make sure to call them and let them know, you do get another 7 days to drive the car and that's about all i can remember for now. Thanks Joe ! read more

Jonathan "helped us" out today. My husband and I were there to purchase a vehicle. Him and all the other staff lacked customer service greatly. No one said hello, no one offered help, and the whole time Jonathan was "helping us" he barely spoke and just seemed like he didn't care to sell us the car and like he just didn't want to be at work that day. To be honest, we almost walked out in the middle of waiting for the paperwork. Customer service like that is not inviting and definitely does not want to make anyone buy a car. Luckily for this Carmax, my husband was absolutely in love with the car. Otherwise, we for sure would have left. read more

After a terrible car buying experience at South Coast Subaru, I shopped around at many different dealerships to replace my vehicle, which was totaled in an accident. One of my colleagues raved about his experience at Carmax--he has purchased several cars from them and had nothing but good things to say, so I decided to give them a try. I browsed around online and compared the cars I liked to the Kelly Blue Book value, and they seemed very fair and reasonable. Jim Kika went above and beyond to help me. When something went wrong with the transfer of a car I wanted to see he went to the Buena Park lot and drove the car up to Torrance himself. He got the car there by 3pm on the same day, so I was able to come check it out. What wonderful customer service! I was annoyed that the Buena Park lot screwed up, but Jim went out of his way to make it right. Sh!t happens--it's inevitable, but a true measure of a person's character is what they do to step up and resolve the problem. Jim never acted like it was a nuisance, and was very pleasant and patient--even though I wavered and went back and forth making my decision for about an hour. I test drove about a half-dozen cars and narrowed it down to 2. In the end I replaced my 2011 Subaru Forester with a 2009 that had more amenities and a sticker price $5000 less than what I paid for my brand-new car. In fact, it was $1000 less than Kelly Blue Book suggested retail value. I loved the no-haggle "what-you-see-is-what-you-get" pricing, and overall ease of the process: being able to browse online for what's actually in-stock, request transfer of vehicles that are at other stores and no high-pressure hard-selling. Plus once I chose a car, the buying process took less than an hour! An unexpectedly pleasant experience! read more

Buying a car couldn't possibly take longer then it does here. Went through such an ordeal with this people when my mom bought her car. At one point they even started getting overly picky and weren't going to let her trade in her van because her name on the deed said "Kathy" and her lisence says "Katherine". Hello, same address, common sense! Big long process that took over 3 hours until we finally left with the car she wanted, which was a severely overpriced. Seriously for 23k I would've got a new car not an '07 anything. As if that's not enough though, damn thing had oil spilled everywhere in the engine. Like one of the other reviewers mentioned, same homeboy over there probably forgot to replace the cap and once again a big mess happens. I'd never get my car here ever in my life. Not only do I just not want to wait for that long, but I don't want to be charged almost double what you could talk your standard dealer into either. At the end of the day it's all about value, and spending more money at Carmax clearly did nothing to testify for the quality of the used car. Plus, after all the bull-ish about the name, they gave $800 for a perfectly good '97 windstar. Not saying it's worth much, but still c'mon, is there like a policy to make sure to give no more then 25% of a car's value? Fail. read more

Jim Kika. ask to work w/ him and you'll receive THE best service, attention to detail, patience and professionalism, period. perhaps i was lucky when i called one monday morning to have a vehicle transferred to this branch and Jim answered the phone. perhaps God knew that anyone less than stellar would annoy me, frustrate my purposes, and piss me off w/ their stupidity. in any case, through fate and divine intervention, Jim was to be my sales associate. i had been searching for a rare vehicle for the past 5 months, even considering flying one in from out of state if need be. who knew that i would ultimately find and purchase one steps from my home. when i saw the vehicle, it had a few issues. i assumed the car was a 'take it or leave it deal,' but i asked if carmax would address and correct them nonetheless; then i would decide if i still wanted the car or not. well, Jim took care of it and all along the way, maintained great communication w/ me. i am crazy. i'm insanely picky and anal about all the little details. i'm also impatient. well, Jim made me a satisfied customer. perhaps this review is more about Mr. Kika than carmax but i don't really care bc Jim is a hard working man and deserves the praise and your business. and for all of you bitching about not getting attentive service when you waltzed onto the lot, how about making an appointment first? wow, there's a concept. and the no haggle terms? that's just how they operate. if you don't like it, move along. you're probably the same people that cry about "cash only" restaurants. wahhh wahh!! read more

I am very happy with this facility. Tony is the salesman you should go to when you are planning to buy a car. He is very honest and does not haggle you to buy any car nor getting any additional warranties like most salespeople would do. Carmax truly stand by their word when they say "no hassle 7 day grace period." This means you can return the car during the 7 days after purchasing it if you change your mind with no mileage limitations or restocking fees. You even get your deposit check back immediately. My next car purchase will only be with Carmax and only with Tony!! read more

Without any hesitation, the purchasing of a car at CarMax Torrance was the best car buying experience​ I have ever had. The salesman Rick Bralver is filled with integrity and character. Rick went the extra mile all the way through the process​ and was transparent about everything dealing with the car including the low battery in the key fob. Rick's associate​ Diana Leyva was also a mirror image of Rick and his excellent qualities​. The only place I will ever buy a car again is from Rick Bralver at CarMax Torrance! read more

It was my first experience to sell & purchase a car at Carmax. The experience has been great and hassle-free as they advertised. Dillon provided such gentle and professional service to us to get quote on our used car. He is willing to accommodate you for anything and always smiling, which can be hard as you continue to work in retail setting. Another guy Craig helped us to purchase the car. He helped us to have a test drive on the car we were interested in, although it was pending on purchase, and he managed to transfer the same car with better condition and less mileage from another site within just a few days! My experience with selling & purchasing car has never been as smooth sailing as this one and I recommend anyone to come to Carmax for selling & purchasing used car. Before I came in to this store, I read reviews from yelp about purchasing the "lemons" and I asked several questions to Craig before purchasing a car. He was very knowledgeable and professional to answer every single question I had, and he is honest about his opinions and answers. For the car transferring process, he called me promptly to let me know that car has been transferred and ready for the test drive. On the day of car purchase, we found out he worked 9 a.m. to 9 p.m in order to accommodate time for me and my husband to come in and purchase the car. Car purchasing/selling experience depends on who you meet to be helped with, and I am fortunate to meet Craig and Dillon at Carmax. Hopefully everyone gets the same pleasant experience at this place. read more