I have been trying to get a hold of someone for over an hour no one will pick up the phone I'm ready to drive down there in person to really see if the phones are busy or if no one wants to pick up the phone read more

I ended up selling my car to carmax. Tony was great and made the process really easy and he to wasn't pushy at all. I'll definitely come back for future sales. read more

Brought my car to get appraised in April. Car only had around 64k miles 2013. After a few mins of my car being taken for a test drive. I was told my car had stopped and stalled on the employee driving it. Long story short my car had to be towed back to carmax. I was told car couldn't be checked until the following day. Once my car was towed to carmax. I noticed my car had scratches on the back. Manager said they will check cameras to see if my car was hit where I was parked. I never got videos. I asked for the pictures taken of the appraisal to see if scratches were already there like the employee who took my car for a drive claimed they were. No pictures were ever given to me. I asked again before my ride was there to pick me and my bf up to go home.I was told pics had not "uploaded " and where not in the system. When I got home I remembered a fam friend worked at carmax at a different location. He said that when pics are taken for an appraisal. The pics upload into the system and there is a way to retrieve them, this is also for liability for the company.So now my car engine had stopped working and on top of that my car was scratched. The following day I was told my car would not be touched because it had an engine recall. I still tried to work something out with corporate about my appraisal. No options were given to me besides getting my car towed to my house or Kia. After back and forth with corporate they sided with the store. I was sent an email by the store saying they will not be responsible but even when I told them that I would get my car to be looked at by Kia. They failed to include in the email anything about the scratches done to my car. The service guy From the store also told me he was not aware about any scratches. He was not informed anything. He also said that where my car was parked the camera does not record that area. He knows because he has access to the camera on the second floor. This place is unprofessional, lack of communication and just lies. Nothing was done about the scratches. I was told they would not pay any fees. So even when I said forget about the engine. I want to make sure the rest is taken care of. Nothing was done for me. I went in with a clean car with no issues and left with no car, engine issues and a scratched car. Store and corporate unreliable. read more

CarMax - Picture of scratches done to car - Used Car Dealers Near Me - Torrance, California

Wow! Just completed my first ever experience at CarMax yesterday. What a pleasant experience. Worked with Craig Matthews and he was a true professional. NO pressure at all. Drove a couple of cars and my daughter fell in love with this beauty. The best thing is i was in and out in less than an hour on the purchase. read more

I just purchased my first car from CarMax in Torrance. I utilized the Replace Your Ride program through SCAQMD. The car buying process was no pressure and fairly quick. I worked with Rik R. And he was great and quick to respond on phone and email. The car was priced very fair and comparable with other dealers. They even deliver it detailed and top off the gas tank which is rare these days. Overall, I would do business with them again if I find the right car. read more

I have used CarMax several times now with good results, but the most recent experience was exceptional. I sold my 2006 Lexus to them for a fair value. I wasn't going to purchase another vehicle but found a 2017 Infinity that fit what I was looking for for a reasonable price. The rep Kyla was very helpful, courteous and professional. The 24-hour test drive was helpful, and the 30-day return policy a real plus. Although the financial transaction took some time once I got in front of the finance person it was very fast and easy. I took the car to my mechanic who said the brakes should be replaced. I reached out to Kyla and within minutes I had an appointment with Service for a brake replacement. I took the car in this morning and picked it up this afternoon, full brake job for no charge. I can't say enough about the positive experience I had at CarMax, and would recommend them without hesitation. read more

My father & I had such a wonderful experience selling my beloved 2006 Honda Civic Coupe with CarMax. Robert Ota explained the whole process in detail & took great care of us. After taking care of us, he noticed that we were in the sun & had stayed longer than usual & came over to us to ask if everything was okay--an example of a FIVE STAR customer service & human consideration (one you don't get to experience much these days). So THANK YOU ROBERT & CarMax for making this bittersweet day a little less harder! read more

CarMax - Sold my '06 Honda Civic Coupe - Used Car Dealers Near Me - Torrance, California

This review is not aimed at Carmax itself but one salesman in particular. His unprofessional and rude manner is what drove me to write this review. The managers need to speak to the staff regarding how they treat clients. He was helpful, at first, over the phone. But when the time came for us to meet him to test drive some cars, it all changed. This experience will keep us from going back. We will take our business to the other locations from now on. We are looking to purchase a vehicle for our family. So this car was NOT just for my husband. It was for me and our family as well. But this salesman did NOT acknowledge me the ENTIRE time we were there. He did not look at me. He did not shake my hand (though he did shake my spouse's hand). He did not ask me any questions about how I liked the cars he was showing us, etc. NOTHING. It was like I was a ghost or wasn't even there. He didn't offer for me to go in the elevator first (you know, "ladies first"). He left me behind when walking around looking at cars. He didn't offer for me to ride in the front seat while my spouse test drove it (I was stuck in the back). He didn't say goodbye to me when we were leaving. So I just walked off at that point. You may ask why I didn't speak up? Well, put it this way, my temper would have gotten ahold of me if I had. He would ONLY speak to my husband (Who, by the way, won't buy a car without approval by ME. We are partners & we BOTH decide on what car we will get.) So guess what? You shouldn't have been trying to sell JUST to my husband. You were supposed to be selling to me as well. Good going... Now, I don't know for sure if he has treated other female clients this way. But if that's how he treated me, I wouldn't be surprised... We are in the year 2017. Get it together and have some respect. I'm not some 1950's housewife with no power in my household. Disrespecting me lost you a sale because I will not allow our money to be spent at this Carmax location. My husband agrees as he was very put off by how I was treated. I have never in my life been treated that way. read more

Before leaving LA, I needed to sell my 2004 Prius so it wouldn't be left on a street, dead, for months. A friend of mine had told me selling his car to Carmax was easy and he got a great deal, so I checked it out. The title to the car was in my father's name, and my father lives in SF, so I called up this location and asked them what I would need to sell it off. I called on 3 different occasions. The first time, I was told I needed to get a vehicle POA and that I could find one online. Fine. The second time I called, I was told they have all the paperwork I need at their office and I could come swing by and pick it up. Very different information, but that makes things easier. The third time I called, I was confirming that I could pick up the paperwork at their office and they told me no, not sure where I got that info but they don't have that and I'll have to find one online first. 3 different people, all at the same location. I found a vehicle POA online, had my dad get it notarized in SF and send it to me by mail. Great. Done. I brought my car into Carmax. One of the guys working there starts taking down my information and asked me if the car is registered. I said no, it's registered as PNO. His words "Ok I'm stopping right here because we can't buy your vehicle unless it's registered." Not once on those 3 phone calls was I told they wouldn't buy the car unless it was registered. I asked him to give me an estimate on the car anyway to see if paying for the registration would be worth it. He looks over my car and goes "this car could be worth $3,000. Absolute bare minimum would be $1,500." I was like, alright cool that's definitely worth it. The next day I go pay for the registration, go back to Carmax, get the offer from them - $1,000. Less than what I was told the day before, and now 1/5 of that is going toward the registration fee. Frustrating but fine, I just need to get rid of the car so I can leave. I show the guy my vehicle POA and he's confused because they have the paperwork there, which I was told 2 times they didn't have. He says it's all fine but the vehicle POA doesn't cover the DMV form the title owner needs to sign. I fought and I fought but they were very strict in their policy that having the rights to the car signed over to me didn't matter when it came to this form. So now I needed to over night the form to my dad in SF, and he needed to overnight it back to me. $40 total to get a form signed that I should be able to sign. Fine. They told me to have him sign everywhere his name is marked down. I get the paperwork back, fully signed and sent a picture to the guy I've been dealing with so he could give me the go ahead before coming in. He says the paperwork has been signed incorrectly, they can't cross out anything and I'll have to get a new form and send it again. This time they marked exactly where he needed to sign, something they should've done the first time. Another $40 gone and another 3 day delay for me. At this point, my trip has been delayed a full week because they didn't give me all the information up front. I get the paperwork back. Everything is worked out, and then they give me a check in my father's name even though I have the vehicle POA and I have been doing all this work - so I can't even deposit it. Absolutely disgraceful customer service from the very beginning. I paid $300 to get their low-balled offer and spent so much of my time and energy on this exchange. They didn't give me clear information or clear instructions and then likely took advantage of the fact that I'm a young woman that was ready to get rid of my car. Horrible customer service, false promises, and completely mismanaged. The only saving grace for the is after I threw a fit, they let my keep the car on their lot throughout this whole ordeal. read more

Not happy about the service here, took my car here because after my pre inspection the car needed a replacement battery and another part. Brought the car in at 8:00a.m 1st appointment of the day , let the service employee know that I would be sticking around, some 2 hours later asked the status, "oh we don't have the part , okay will you have the part today, not sure." So I have been waiting now over 2 hours and no one thought to reach out to me to let me know that? We are sorry, we will change the battery and get the car back to you and call you when the part comes in......another hour later , "the car is it finished, oh we don't have the battery." WAIT A MINUTE, so you are telling me an hour later you don't' have that either who is the person that is supposed to be communicating, I have now waiting 3 1/2 hours on a work day and I could have been at work, so you are wasting my time and money. I am beyond frustrated, I only gave them a 2 because they called a Lyft. Never again I would have been better off just paying a dealership for the service, this was not a pleasant experience at all, and no I do not have the car it's still there. read more

I purchased my car from a different location in 2018. Today I had to call the location where I purchased my car from and the service department could not find any information on my vehicle. I decided to call the Torrance location and spoke with Stacie Lewis in the service department. She went above and beyond and found my missing services records. Stacie was very courteous and quickly resolved my issue. She was friendly and caring. If I ever need my car repaired or any service, I am going to take my car to this location because she made me feel like I could trust her and that my car would be in good hands. I wish the place where I purchased my vehicle was organized and delivered good customer service like this location. read more

My appraiser Drew H stole my Apple Watch from my back seat. Never going to carmax again. The agent working with me Vanessa said they will launch an investigation on Drew H. No words from them at all. read more

Lowball offers. Customer service was great. Was treated well and just sat in waiting room having my car appraised for just 20mins. Knocked off 3-stars as they completely low-balled value of my car. Kbb lists $21,078 to $23,579 Carmax offered $17,000 ! Yeah it's subjective - I'm just warning others - you won't get a fair price for your vehicle. read more

This was the best car selling experience of my life. They were totally professional, fair, and prompt. I have nothing but great things to say. They gave us more for our car than we expected. I would recommend to anyone looking to sell their car for a fair price. Bravo CarMax!!! read more

Yesterday I was at Carmax in Torrance and met Maisam who is so generous of his time taking care of me from the start. I feel so calm and well rested despite coming from work that night before. Maisam's accommodating presence made it all possible. Did not feel any negative vibes during the entire process and left the place great and satisfied with the service I received . Maisam, you created a new environment with your great effort and time. Cheers to you! Today you were even better congratulating me even I did not purchased a car from you coz you have said that my happiness matters most. Keep it up Maisam! Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

CarMax - Used Car Dealers Near Me - Torrance, California

After a disappointing experience in dealing with a trade-in deal with the Valencia Infiniti Dealer, I can honestly say that CarMax gets 5 Stars. I dealt with Sydney Yacono and she was funny, friendly, caring and upfront. I got a lot more for my trade in here than I would have gotten with the Valencia dealer. The difference was more than a couple of thousand dollars more and without crummy excuses. read more

I set an appointment to get an appraisal for my car. I didn't get as much as I should've because the car had an "accident." It was cosmetic work done, nothing was even replaced. But because of that they provided a lower offer amount. The appraisal was fast, about 25 min, and the staff was super nice. The appraisal was good for a week and 1 week later I sold them my precious car that was in top condition. I'm sure they'll make $4-$5k off of that car. Anyone, the whole process was easy-peezy and quick. PROS: - customer service - quick - they handle everything including the DMV stuff. CONS: - didn't offer as much as I expected for my clean car that was fully loaded, according to KBB read more

Had the greatest custom experience with a woman named Lupe who was extremely knowledgeable and off the charts helpful.

Fantastic experience selling my car here today! For those of you selling a car, I just did a drive-through car wash and vacuumed it myself the day before. Nothing too crazy, but probably best to have your car somewhat clean! I had an online quote and appointment setup and was immediately greeted by the lovely Kari upon arrival. She was super friendly and had me answer a few questions and then had me wait in the waiting room while my car was appraised. I waited around 40 minutes, which is around what I expected, and she came back with the exact same quote offered online (which was way higher than I expected for my 2007 Hyundai Elantra with over 100K miles!) I was super thrilled and went to the window to give them my title and registration. Then I had to wait about 25/30 more minutes for them to process everything. Finally, I was taken to a booth to sign off on a bunch of documents and they gave me my check right then and then. Overall such an awesome experience, and everyone I encountered there was incredibly nice. Carmax offered the best quote by far. I will absolutely return to Carmax to sell cars in the future!! read more

My wife and I walked in (drove, actually) without an appointment for an appraisal of our vehicle. We were greeted at the front by Lonnie "LJ" Brown, who took my name, told us that it would be about a 20 min wait, and informed us that I would receive a call on my cell phone when they were ready. While we were talking to LJ, we spotted some animal crackers behind the counter and he gladly gave us a bag. My wife and I went outside for a few minutes and then came back in to wait. We sat down in the waiting area and, shortly after, LJ said he noticed we had been waiting a while and was going to help us get the process started. He explained the process thoroughly to us, including what the appraisers would be looking for and how the car would be sold to auction since it was older than 10 years. By the time he finished explaining everything, the appraisal was complete. The offer was about what we'd expected (you're never going to get as much as if you sold it private party) so we accepted on the condition that LJ give us another bag of animal crackers (which he gladly provided!) and we were taken to the business office where we received our bank draft. All in all, it was quick and painless, and LJ was very friendly and helpful. read more

Great experience and customer service! Let me tell you about it... I sold my Audi to Carmax and once again had a positive experience. I sold my truck when I left the Army and now five years later I sold this car. Given the damage to the car and the KBB value, they provided a price that was almost exactly what I was expecting. The customer service was excellent by all of the employees. I noticed that many of the team members had been there for several years, which shows that they have a good atmosphere and care about their employees. Huge thanks to JESUS (pronounced hay-soos) for his amazing customer service, attention to detail, and walking me through the process. Also thank you to LJ (Lonnie) for closing out the sale. Jesus' 10 years of experience at Carmax showed because he was prepared for any question and handled it with the utmost professionalism. Ask for JESUS by name and you will not be disappointed! If you don't want to deal with looking around and trying to find the perfect situation to sell your car, test drives and all the hassle, this is the place to go. They will not low ball you, but rather give you a fair offer because that is why they are successful. They treat their customers right. Thanks again Jesus and Carmax! read more

Highly recommend! Carmax Torrance really works with you and gives you the best offers and prices for either trading in or purchasing a vehicle. Very happy with my car and the max care service that they offer. read more

So I had gave up on CarMax after experiencing the worst customer service ever!!! Then decided to go to the Torrance location and man they changed my mind. Between Lupe Garcia and Jiovani Lopez they managed to make me feel at home. Not only did they show me all my options but they made their goal to make sure I was going to be walking out with something I really liked rather than pushing something onto me that I wasn't into. They went beyond expectations to make it all work out for my wife and I. And I'm happy to say that today we got a great deal and managed to walk out wit a 2017 Honda Civic that we absolutely love! I really hope management reads this because those two really need some kind of recognition for service they both gave after the horrible experience I had at the LAX location. read more

We were here this past Saturday looking for a car for my sister. We were helped by Gary W. the entire time and he was an absolute champion for us. He was very fun and sweet and went out of his way to secure the car we really wanted, even though it was unavailable at the time. He also really went out of his way to hype my sister up on her first car and it was just very sweet and we really appreciated his energy. I will say that the manager on staff at this time definitely made us a bit uncomfortable as she did come into our personal space a few times, was extremely loud, and I caught her staring and pointing at us a couple of times which was exceptionally rude. But that aside, Gary was so amazing and made a normally pain staking experience very pain free. Hoping the best for him!! We are very happy with our car!! read more

Omg, the service at this Carmax in Torrance is terrrrible. My car was towed on a Friday and brought to their location. No one contacted us first to tell us what was wrong with the car or what diagnostics they ran, both my mother and I had to call multiple times before getting through to anyone to even know what was happening with my car. It was incredibly difficult and frustrating to contact anyone, even after a salesman gave me his direct extension it was still rare that anyone would pick up on the first call. After five days in the shop being treated for an engine light I was able to pick my car up, only for the engine light to come back on about a mile away from the Carmax, incredibly frustrating. It's now been 11 days, (7 business days), without my car. Today I was told that my car is almost ready and that they would give me a call before 5pm to update me. It's currently 5:37 and I have not been called. It is worth noting that Fernando Felix was very helpful and kind when I could contact him, but the whole experience was so (and still is since i still don't have my car) very frustrating. Not to mention this only happened three weeks after i bought my car from them. read more

I would give this place a 0 star if I could. I went in try to get an appraisal for my 2011 Suby Forester with rebuild title and 2 year bumper to bumper warranty which KBB trade in value is around 8 grand and the guy told me straight out 3 grand without even look at my car. I called my friend who ever worked in this place and he told me their incentive/reward system is basically base on how much more you can rip people off, the more you ripping off the more reward you gain. This place is horrible and I will never go back again. read more

So my car just got here and I'm super happy. There were a few exterior/ interior blemishes which is to be expected on a used car. Christina and Donald are taking care of them for me so it's all good. End result of this entire experience is one happy customer:-)! If you are thinking about a used one, go to Carmax in Torrance and be sure you ask for Christina Rodriguez. It was fun and smiles the whole way through the entire process and I never felt pushed. Just good old customer service! read more

CarMax - My new Hybrid - Used Car Dealers Near Me - Torrance, California

Had a great experience selling our car and buying a new one at Carmax, Torrance. Mr. James Jackson was our sales agent and his knowledge and expertise made for a rewarding experience! read more

Haven't had to sell a car in long, long time and a few friends recommended CarMax. So glad I did! Had a hiccup on the first try because I needed additional paperwork. Made it back with papers in hand at the 9th hour and Ray in the cashiers office helped make everything go through seamlessly! They took care of all the paperwork to the DMV and I walked out with my check. She was so pleasant and helpful. Thank you Ray! read more

A much better car buying experience than a competing location. Mina was extremely helpful, warm, and funny as she helped us navigate the trade in and financing process - a true asset to any company who's lucky enough to have her. K.J. was also instrumental in helping out a family member with transport that went above and beyond what we were expecting in terms of assistance and Shemar was professional in tidying up the paperwork. Highly recommend this location for your car buying/selling needs! read more

One thing I really enjoy is the haggling process when buying a car. I like seeing how car dealerships will try to pull a fast one on me, and fail miserably. I call them out on their lies, and if I want the car bad enough, eventually reach a consensus. In this particular case, I brought one of my cars to sell. I had no need or want for it anymore, but I was also not desperate to get rid of it. I wanted to see what CarMax would offer, although I was not expecting a lot from the get-go. The car I had to sell was a BMW, with under 100k miles, and the body was in excellent shape. It had a clear title, and it was maintained regularly. I had all the paperwork with me, to speed up the process. So the CSR that initially met me handed off my car to an inspector. The inspector claimed to have 12 years in the industry, and to trust what he says. Uh huh. So while they are checking out the car, the CSR and I go and chat a bit at his desk. After about 20 minutes, they give me a low-ball offer. He told me it was non-negotiable. I asked to speak to the inspector, as they claimed to have found major faults with the car. So we walk on over to the inspection site, where the inspector shows me a light on the dash. He claims that the light is due to a damaged airbag, and replacing it would cost up to $12k. He claimed that they were doing me a favor by offering the low-ball price. Sound legit? Well no, because the light was for the brakes. And I called him out on it right then and there. He did not know what to say. I took my keys back, hopped into my car, and headed out. I sold the car myself within a few weeks. I will not be coming back here to sell any car to them. I wouldn't buy from them either, as I don't like the fact that they paint their logo on every car they sell. read more

Okay, first things first. I worked as a lot boy at a car dealership in college. I sold cars for a year after college at another dealership. A brother, a brother-in-law, and a nephew of mine have sold cars as a career for a time. My best friend worked his way up from sales to become a general manager of a dealership, his wife was a finance manager at the same dealership. Bottom line: I know the car business, I'm not at all uninformed about the way the business works. They want to make money. On the car they sell you, and on the car you trade in. I get that. I expect that. I drive there knowing this will happen, and realize that it's okay. That being said, on with the review... Two months ago I saw a car on their website that I've been looking for. Unfortunately, it seemed priced very high and as Carmax is a no-haggle dealership, there wasn't any negotiation to be had. How high was their listed price? $4100 more than KBB wholesale, the price they would have paid for the car, if they knew what they were doing. They definitely allowed themselves a LOT of profit, considering the current state of the economy, their no-haggle pricing policy, and the fact that this was a 6 year old car. So I called them and said... "Look, I like the car, but that's high for me, so if you don't sell it at that price, I know your policy is to lower the price and try again... if it comes to that, here's my number, give me a call, at a lower price I'm a player on the car..." They took my number and that was that. Two months pass, and this morning my friend sends me a link... to that same car. Note attached; "What about this one?". I look. It's the same car. Discounted $1500 from the original asking price. But nobody called me from the dealership. Strike one, boys. I call and set up an appointment to look at the car this afternoon. Part of me didn't want to because of principle, but I really liked the car. I drive down, twenty LA miles which, of course, takes a lot of time. I arrive, announce myself to the receptionist, then wait TEN MINUTES to be greeted by the salesperson. A long wait, especially when I had an appointment and I was on time. Strike two. We drive the car, and it's really nice. I'm excited. It's the one I've been looking for. My friend, the aforementioned general manager at the dealership, calls me and asks me information on the car, so he can advise me properly. I direct him to the link on the website which worked five minutes earlier. He clicks and it says that the car is no longer available. The salesperson apparently took it offline when I was looking at the car. A bit presumptive, don't you think? I do. We go inside and the salesperson goes into predator mode. I hit the brakes on him. He starts reciting the script which was obviously part of the corporate culture of Carmax. I'm now starting to get a little annoyed, but realize it's his job. I inform him of my earlier career in the car industry, the lack of necessity of explaining everything in such detail to me when I know the stuff inside and out, and tried to connect with him so that he knew that he should ease off on the heavy-handed close. He didn't. Before I even got a number on my trade-in, he tried to close me on the warranty, on their financing, on the advantages of Carmax. I fired warning shots at his head over and over... ease off, man... just get me the numbers then we'll talk. Calm down, I have a warranty company I've used over and over, they've been good to me, quit trying to convince me they're not. Don't tell me how expensive your competitors are when I can tell you the actual numbers. You're higher. Just... relax... you're bugging me now... Let's just get the data and have a conversation from there. That's reasonable. Didn't matter... he stuck with the script, and pushed and pushed until I had to get verbally assertive with him to get him to stop. I would have left at this point, except again, I really liked the car. Then they came back with a number on my car. And they had lots of reasons why my car was worth $4200 LESS than KBB wholesale. Basically, they would have made $8300 profit on this deal if I said yes. And then they tried to convince me to buy their car today and sell my car myself in the future, after I owned both cars. Hey, at least they offered me 9.95% financing with my Tier 1 credit score. Oh, wait, that's terrible. Never mind. I can get 4.99% through my credit union in five minutes. He tried to convince me to use them then get a check through my credit union and bring it to them so they can re-do the contract. Then he tried to convince me that it's a lot easier than it sounds. Though I never did hear why this was advantageous to me. (Hint: It's not). Factor in their huge profit margin, the negative equity their lowball number would have created in the sale, and the double-my-credit-union's APR... I would have had nearly a $600 monthly payment on a $20K car. Tempting... and yet... no. read more

I was looking to purchase a car for my daughter. I was walking the lot for about 20 minutes looking at their selection and was not greeted or offered any assistance. I walked in and saw 4 or 5 people standing at the front conversing and when they saw me they scattered like cockroaches. I was helped by meatball who ran off after one test drive and came up with the lame excuse of "I have to go sell a car, if you want to test drive anymore cars you have to make an appointment". At this point I was done, I hopped in my car and left and later purchased a car at South Bay Hyundai. read more

Had a very pleasant experience in the appraisal and buying process. There appraisal was on the high end of the kbb. We had a Escalade shipped to us and the timeframe was 21 days it arrived at the dealer in 16 days. It was in perfect condition and . The sales staff and finance staff were professional and courteous. I would recommend the Torrance CarMax dealer. read more

1 star for the sales rep for being nice. Now, to my story. I found a red 2011 Mini Cooper (adorable) online at a location that offered free transfer to a couple different Los Angeles area locations. Having previously gone to the Burbank location, which was a total cluster (will review Burbank location next), I decided to transfer to Torrance to see if I'd fare any better. The car looked great on paper (low mileage, fair price, super cute and clean) and I was excited when one of the online reps called me to let me know that I could get pre-approved for the transfer, in the case that I decided to buy it. Transfer took about a week and a half and I wasn't able to get to the location to see it until the following weekend. Upon arrival to the Torrance store, I saw my cute little Mini looking shiny and basically brand new, really amazing for a 3 year old car! I also noticed there was a "sold" sign on it, but since I'd verified about 15x on the phone that I wasn't committing to anything, I decided they'd done that to protect my timeline and make sure I'd be able to see the car before anyone else showed interest. A little weird, but whatever. I appreciated them holding it for me until I could come in. Long story short, I had a great experience with the sales rep. We went for a test drive and he made me feel very comfortable with my decision to buy the car. We went back to his office and figured out the financing, where I also decided to get the 5-year Carmax warranty and all other available protections. I drove away with the car feeling like a genius to have gotten basically a Certified (Carmax certified - 125 point inspection!) Pre-Owned car for a great deal and confident that the Carmax warranty would take care of any expensive Mini repairs that would come over the next 5 years. The next morning, I woke up and decided that, for a complete peace of mind, I would take my new Mini Cooper to a mechanic to get checked out. I knew I was being crazy since Carmax does a 125 point inspection before selling, but I don't make a lot of big purchases, so I wanted to feel that I'd made a great decision. Took the car in and learned the following- 1) Driver belt was cracked (saw with my own eyes, once pointed out) 2) Transmission pan was leaking (ditto) 3) Rust on bottom of car (no idea if anything can be done about that, but it didn't look good) 4) Passenger side quarter panel wasn't the original. Odd with a clean Carfax. (will note that it may not have been their fault if someone didn't report a wreck) 5) They had replaced the break pads but not the rotors. Not cool on German cars, was lazy maintenance. 6) A variety of codes popped up when the mechanic plugged it into his diagnostics system, including P1775 & P1774 (rear wheel speed sensors possible debris build-up) 7) other warnings in categories including transmission, air bag, and anti-lock breaks. Furious, I took it to ANOTHER mechanic to get a second opinion, just in case this one was trying to screw me. (I'm thorough.) Same results. Luckily, Carmax has a 5-day no questions return policy. I ended up returning to the Burbank store, just because it's closer to where I live. They were very confused as to how any of Carmax's mechanics could have passed the car and did offer to have it fixed free of charge. Unfortunately, I'd already lost all trust in the company and decided that I didn't want to have a 5-year relationship with them for financing and repairs. I returned the car and I will never buy from Carmax again. To be fair, I don't know where the mechanics that decided that car was in good enough to be sold came from and I don't know how much the sales department is in contact with the mechanics. Could be Torrance or Burbank or Costa Mesa where I transferred the car from or somewhere else even before that. Most important, Carmax is supposed to be a reliable, easy, go-to for people like me who don't want to haggle and don't know a ton about cars and I am EXTREMELY disappointed in my experience. I also lost an entire weekend buying and returning a car and spent $100 between the mechanics and the cab back from Carmax. Fail, Carmax, huge fail. read more

* March 13 - I visited your Torrance store on Hawthorne and walked around the lot for approximately 45 min looking at cars. Nobody approached me to see if I had any questions and I left * March 14 - I visited Carmax's but this time went inside where I was told all sales reps were busy and to give my phone number where I would be called when one became available. After 45 minutes of walking around and no phone call I left. * On March 19 - I returned and received Sales Rep Philip French. Phil showed me two Mercedes that I had viewed on line and then showed me a 2011 Lexus. When we got in the Lexus the battery was dead.. I liked the car and we scheduled an appraisal on my vehicle for trade in * On March 20 -. The appraisal came back at $2000 (KBB price of $4875/dealer) * March 27 - I hear back from Phil that the car is still available if interested. * March 28 - Purchase car. On drive home I notice that one of the rear speakers is blown. Call Phil who tells me to call Nolin on Monday (since service center is closed on weekends) to make appointment * March 31 - Call Nolin and he informs me that "radio guy" only works Thursday and Fridays. I make appointment for 1000AM Thursday April 3 * April 3 - I early drop car at 0800. I talk to Roger Rodriguez around 2PM who tells me that because the car is still under warranty it will have to be taken to Lexus to repair speaker. Roger gives me option to take car myself or he can have it delivered. I asked that he take it. Roger states he will take it and car should be ready the following day * April 4 - After three attempts trying to reach Roger to no avail I text Phil. He tells me to ask for Frank the manager. Cannot reach frank. Roger calls at 1:20PM and leaves voicemail that my car is still being diagnosed by Lexus and that my car will have to remain with Lexus over the weekend. (For a speaker repair) I go to Carmax and talk to Roger who tells me that he told me to take the car to Lexus myself as the customer/dealer relationship usually gets priority. He asked if I want him to go pick up the car which would take an hour. I stated I wanted to speak to a manager. Met Frank who stated Roger did everything right. I explained that I was without a car and he offered a loaner. After 35 min of waiting I was given a Nissan Altima. The car smelled of urine and mold and returned the car after I was halfway home. * April 7 -I begin leaving messages for Roger around 1000AM to find out status on my car. I am told my car was taken to Lexus that morning, a part was needed, and would not be ready until Wednesday April 9. (I thought my car was already at Lexus? Why the need to keep over the weekend for a speaker?) I advise I am coming in for my car and I will take it myself on Wednesday to Lexus when the part comes in. I am told it will take 3 hours to retrieve my car from Lexus. I see tire is flat again. I return loaner and pick up my car. Roger advises me that I can take my car into Lexus on Wednesday to have repaired. * April 9 - I call Roger beginning at 800AM to no avail and leave message asking for a call back to advise which Lexus and what time is appointment. At 900AM I call service center and they do not know about my appointment with Lexus. I ask to speak to Frank and advised Frank is out for 3 days. I asked to speak to general manager and advised he is out for three days but ask for voicemail where I leave him a message. I begin to call all three Lexus dealers/service centers in the immediate area and none have a confirmation of my appointment. I make appointment with Lexus of Southbay on Crenshaw at 1100AM. Lexus Service Rep advises he is looking in the national log and he shows that the last time my Lexus has been to a Lexus service/dealer was October 2013. (It is now 500 pm and I still have no return call from Roger) Summary -. What I don't like is being lied to and I was continuously lied to by Roger. If you look at invoice I dropped off the car with 14731 miles on it. I picked it up with 14733 miles on it. The closest Lexus service center is 3.4 miles away. This would be 6.8 miles round trip. How does the odometer read 2 miles? Why did Roger tell me the car was at the Lexus dealer on Friday but it was not "taken there" until Monday. Why did he give me two smelly loaner cars if my car was going to remain there? How come Lexus has no record of my car at any of their service centers? Where did my car go for two miles? How come when I go into the service center I count 5 people behind the counter but when I call nobody answers the phone read more

The sales person I spoke to was very friendly and helpful (Latoya?) but while I was looking around, I saw a 2004 Kia Rio for $7,995 and it had a sold tag on it. They sold some dumb asshole a 2004 Kia Rio for $7,995 in 2014. $5k over the current value. The MSRP was 11k in 2004. Fuck! If you look at a car here, pull up the NADA or KBB value and yell at the manager. read more

I went to CarMax to sell my Nissan. I had gone on-line to KBB to get the low and high value. The purchaser that greeted me told me CarMax uses a different site that give a better market value for cars. The trade-in value range for my car, in good condition (which my car is), was $8200 to $9300 and retail of $11500. This was lower than KKB, but not too far out to be unbelievable. After about thirty minutes the purchaser presented an offer of $6500. It's business and I refused the offer but the reason I gave them one star is because they stroked me. Telling me they used a particular website to help determine the value of my car only to then offer $1700-$2800 less than what the website said it was worth on trade-in was a waste of my time. read more

Today I received an email from Carmax saying...Congratulations, you've owned your car for 2 years! Hope you've enjoyed being a customer of Carmax. Actually, that couldn't be further from the truth. Carmax sold me a lemon. I actually only owned my junkbox of a vehicle for a year and a half because it was in the shop NINE TIMES with MAJOR issues. Carmax DOES NOT do a 125 inspection on their vehicles or else they would have seen some of the 9 issues that were broken on my car. Carmax will go to auctions, purchase a decent looking vehicle with low milage, detail it, raise the price and throw it out in the lot. As a buyer, you have 5 days to have the vehicle inspected by a mechanic (I highly recommend) and return vehicle if their are issues etc. I didn't do that, and boy did I regret that decision. Carmax service department is useless! After 9 times in the shop I was advised to speak to the service manager. I explain to Ken (service manager) all that had happened with the vehicle, brought in receipts and he was going to speak to someone higher up and see what could be done. Ken took a week to get back to me, just to tell me "sorry, there is nothing we can do". I wasn't surprised by this answer. Ken as a "manager" was passive and meek and had little to no answer for me regarding all of the issues. "I'm sorry ", just doesn't cut it Ken. A/C broken Door handle broken Recall on ignition switch Starter Motor mounts Missing part on vehicle at purchase (took carmax 1.5 yrs to get the part in. I had to physically go to carmax b/c I never could get anyone to call me back) Just to name a few things Purchasing a car is stressful, however purchasing a lemon....ruined my credit. The amount of money I lost through this vehicle was absolutely ridiculous. I would advised anyone I know to NEVER BUY A VEHICLE FROM CARMAX!!!!! EVER!!! read more

I went in to test drive a 2009 Lexus is250 last weekend. I had spoken to the sales rep. Franky ahead of time to have my credit checked and the amount I wanted to spend. When I arrived, he took me to another Lexus is250 except this one was $4,000 more. He insisted this was the one that I had requested transferred over. I had to show him on my iPhone, which one I wanted. He apologized and made up some excuse about the car that I wanted used to be parked in this exact same location and someone must have moved it. Right, you were pulling the old bait and switch and thought I wouldn't notice because it was a silver car like the one I wanted. I test drove it and was ready to purchase. We went into his cubicle and after he plugged in some numbers on his computer, he added a bunch of costs that was not requested (extended warranty) nor discussed with me. My $25,000 car would cost me $35,000 by the time I paid it off and that was without any navigation or bluetooth. When I asked him about bluetooth, he told me to use my speaker on my iphone. Nice. I was not upgrading to a Lexus either. i was turning in my BMW 328i lease, so to pay that amount for a car that was slower and didn't have bluetooth was ridiculous. I called my boyfriend to run the numbers since I am not well versed with cars. He told me to get the hell out of there because I was being raped. When I told Franky, I was leaving and wanted to come back with my boyfriend, he started giving me an attitude and asked me when I was coming back. I informed him that my father had just passed away 3 weeks ago, so excuse me if I have more important things to take care of besides being ripped off at your dealership. It was a total waste of 2 hours of my time on Sunday. I HATE car dealerships and I HATE sleazy car salesman. A word of advice for women, is to bring in a man who knows all about cars, if you aren't well versed with it. They will take advantage of you. What a crappy way to start off the holidays. Thank you CarMax and Franky for nothing!!!! This does have a happy ending though. I ended up purchasing a 2010 Lexus is250 fully loaded with navigation and bluetooth for $3,000 less than the car i would have gotten at CarMax. read more