I was surprised that there were only a few reviews on Yelp for the impeccable service Jake provided…read morewith my recent windshield replacement. Then I found them tucked down at the bottom, hidden by Yelp. Who knows why. However, they were all 5 star and I would give 100 stars if I could Prompt, knowledgeable, great communication, excellent work, and stands by his work! He helped me navigate my insurance company who likes to promote big businesses only. I am glad I went with a smaller company and extremely satisfied with his work. HE DID NOT ASK ME TO WRITE THIS REVIEW. Making with my own free will. 100 Stars ******************************************************************************************************************

I called this place yesterday to get a quote for a new windshield. I left a voicemail, never going…read moreto call back. If I can't trust someone to return my call to provide me a service, then I definitely can't trust the service provided.

Ricardo was amazing. He was easy to schedule with, courteous, affordable, and did a great job with…read morethe installation. I've already shared his contact info with family and friends.

Very responsive Ricardo's help was invaluable In navigating the maze of information & insurance.read more

Very pleased with the service I received. My cars were able to be serviced the next day after I…read morecalled for an appointment. Great customer service. Both cars were completed in a short amount of time and I didnt even have to leave my home. The Crack repair looks great. Not to mention just a kind personable interaction with the owner doing the job. I highly recommend. This was my 2nd time using this business! Price was very reasonable. I again highly recommend!

I just got a newer car. Before I made the first payment BAM a rock hit the windshield. It caused…read moredamage about the size of a penny. I found Bullseye on Yelp and gave them a call. Ned was very helpful and friendly. He made the appointment to my schedule. He was prompt, thorough in the explanation of the process and seemed knowledgeable. While the repair is not perfectly clear, it's about 95% gone. If I didn't point it out you probably would not notice it. It takes about 30 minutes to complete by and he came to me. I'd definitely recommend Ned and Bullseye to anyone needing repair. I simply didn't want to replace the OEM windshield with all the safety components attached to it. That's why I chose this option. I'm glad I did.

Quick, easy, and friendly service. The tech arrived as promised and did the work quickly.read more

I have a very small chip in my windshield. The technician on July 16th spent maybe 15 minutes on…read moreit at the shop in Durham. When I looked at it from the outside of my car, it did look like it had been repaired. however, when driving my car, the chip is exactly like it was before I took my car to Safelite. Now, they are telling me they don't "do repairs over repairs." I am furious. To add to my total frustration, a mobile appointment I scheduled for Saturday July 11 was never completed, because the Safelite technician decided not to come to work that day. I was notified at 5:50 pm that he did not show up for work. This company totally sucks.

Great quality good price prompt and very efficient…read more Ccv cvvvbbryjmvddhkm fun cbjgximndtjkj

I'm very disappointed with the customer service I received during a recent consultation with Rice…read moreGlass. Jordan (JJ) came to my home to measure windows for replacement. At the start of the visit, I explained that I wanted measurements and pricing for individual windows so I could decide which ones to replace. His first response was, "Why did they send me out here if you're not even sure you're going to replace them?" -- which immediately set an unprofessional tone. We discussed replacing a window located within a rock exterior wall. A reputable builder had previously told me that replacing the entire window could be difficult and expensive because of the surrounding stonework. Jordan dismissed this concern and said the rock would not need to be touched. Since this conflicted with what I had been told before, I asked him to provide pricing for both approaches so I could compare options. He measured all the windows and later sent a total estimate. When I asked for the pricing to be broken down by window so I could make decisions, Jordan refused and said he would have to charge more to do that. This made it difficult to evaluate the project in stages, which was my original intent. There was also confusion about whether pricing for the window in the rock wall had been included. Jordan insisted I had told him not to quote it, which I did not. The conversation became unnecessarily argumentative instead of solution-focused. Additionally, I had to provide my email address three separate times because it was not written down correctly, which added to the frustration and made the interaction feel disorganized. When I called the office to resolve the issue, I was initially unable to speak with anyone else because Jordan answered the phone again. When I was finally transferred, the person I spoke with said he did not want to do business with me because Jordan had told him I had cursed him out -- even though he had not heard the conversation himself. The call ended with him hanging up on me. I also asked whether the company would guarantee against leaks if the window in the rock wall were replaced. I was told no guarantee could be provided. Overall, the interaction felt dismissive, disorganized, and unprofessional. I was simply trying to gather information and pricing so I could move forward with the project. Clear communication and basic customer service would have made this a very different experience.

Thank you Jacobs Glass for the excellent Customer Service!…read moreHad an unidentified rattle which they located immediately and solved the problem. They saved me from being ripped off by the dealership. Jacobs Glass will be my first go to

Great customer service and employees. Employees working with you and being thorough with making…read moresure what you want. I was able to get an OEM replacement for my Mercedes windshield after it cracked. Only waited 45 minutes during installation and was out with an OEM windshield in no time!

Took my car to have the tint done darker. After a hiccup that needed to be corrected they had to…read morere-tint but it looks good. I do wish the front windshield was a little darker but I definitely love the darkness of the other windows. It has definitely helped with my migraines and keeping the car cooler. Just a side note they may take your vehicle to their other shop to do the tint. I wasn't particularly crazy about not being told someone might have to drive my car elsewhere. Overall I'm happy.

Prompt quote and a great price!!Had passenger window replaced in my truck and am totally pleased…read morewith the work performed. Thanks guys will definitely use yall guys if needed in the future.

Great value, Quick, and great service! I was quoted $20 to reattach a rear view mirror, all other…read morecompetitors were charging over $100 or would not do it at all. I'd recommend them if you are looking for any windshield services!

windshield repair- Edith and Josh, Did a great job on service..Will repeat.. The saved teh existing…read morewindshield and money ....great people,, James