What a wonderful experience. Carol's did a great job with zero headaches. They finished the work faster than their initial estimate. And in 1/3 the time my insurance company was estimating. Obviously your mileage will vary, but for me, wonderful. My wife got rear ended two weeks ago when stopped at a red light. Great. I have not had to use an auto body shop in years and never around here so I did not know where to go. But both my preferred gas station (The independent place at 215 Main in Walpole) and my insurance guy said Carol's was excellent. We got an estimate from my insurance company about a week ago. I called them on a Friday after ther insurance sent over the estimate, Carol's told me to drop the car off on Monday - had a brand new bumper cover, associated trim, and bumper impact parts replaced by Friday AM with the entire car washed. I did not end up needing it, but the Enterprise rental in Norwood will pick up up here if you are doing a one person drop off. That was good to know. They made the whole process super easy. Thank you Carol's Auto Body! read more

Outstanding work and service! Highly recommended. Complex body work project was completed perfectly.

This shop is fantastic! We highly recommend this place. The staff is friendly and really tries to make the whole process bearable and affordable.. Their work is impeccable and quick. We had a smashed front bumper and they're able to fix it in 3 days and it looks brand new. Even buffed out th scratch on the headlight without us asking!! read more

Service is excellent. Quality work done quickly. Staff is great to work with. Very easy to schedule needed work which is done expediently

Our extended family has used Carol's Auto Body for more that 15 years. Everything from minor scrapes to major repairs. There work is first class and the prices are very reasonable. They even cleaned up some defects that were not part of the required repair. Highly recommended. read more

I have had Carol's Autobody repair fender benders and weld new metal repairs on 4 of my vehicles over the last decade. The craftsmanship is impecable, as I have been back for BodyWork at least a dozen times. Billy and his crew have kept all of my vehicles looking like brand new. Now I don't go anywhere else. read more

I will trust nobody else with my car than Billy and the crew at Carol's. I've been there several times over the years (hey no knocks on my driving, most have not been my fault) and their work is flawless, timely, and a seamless process with my insurance company. If I could give more than five stars, I would. I refer Carol's to absolutely everyone. read more

I only trust one body shop typically, but it's so far away I thought I'd give this place a try after hearing good things from my insurance agent. I've had issues with other body shops being lazy and doing a poor job (not even looking at their work) but I figured Carol's would be better. Nope. Lazy paint job, lazy edging, and paint missing from places. Absolute crap. I wouldn't bring a them a cent of business. Why do businesses think they can do a lazy job and still be successful? I'll be driving some distance for any paint work in the future, too many "painters" and shops who employ them out there who don't give a crap. read more

This is a great body shop to get your car worked on. The staff is friendly and does an excellent job and they are fast and efficient. I was having trouble with my mazda after someone hit my door and they fixed my car up like brand new. I will bring my car her for repairs in the future and recommend friends to them. read more

Carol's Auto Body, Norwood, MA....incredible work!! Have to rate Carol's Auto Body extremely high. The team there is very professional and they provide expert repairs at what I consider very reasonable prices AND the work is done quickly...no nonsense here. It is always difficult to select a shop when you need to have auto body work....I get that. However, you will could be remiss if you do not visit the shop, meet Bill, the owner, and get a quote for the repair. Your pocket book might give you a 'Shout Out' for doing this and your vehicle will look GREAT!! read more

Professional auto body shop - fixed up a cosmetic scratch on my fender for half of what other places quoted me. Definitely get an estimate here before you head over to another body shop or the stealership. read more

I scheduled an appointment with carol's auto body and the person I dealt with( he always was there and answered all the calls) was the most rude and angry person I have EVER dealt with. He repeatedly hung up in my face when I politely asked him a question; there is absolutely no excuse for treating a customer so egregiously! I would never do business with this body shop as they have extreme anger issues and have no regard whatsoever for the customer. I can't honestly give carol's even one star. read more

I was referred here by Jim's Automotive (best mechanics ever) after I got in an accident with my Lexus. They did an incredible job, my car is like new and you cannot tell that it has ever been in an accident. Their service was friendly, fast and they kept me abreast of the status of my repairs. I will definitely use them for all of my auto body needs. read more

Got in a rear ender and had some pretty good front end damage. Brought my truck to Carol's and they fixed it in about 5 days and the repair was perfect. They also fixed it in a way that I did not even have to pay the deductible for my insurance. On top of that, they drove me to the enterprise down the street to pick up my rental car. Will definitely go there again if I need to. read more

Brought my SUV that had large scrapes on the driver side back door, handle, gas cover, and back panel. Carol's was amazing. Took my car on Tuesday and got it back on Friday. It looks just like i got it off the lot! I didn't expect it to come out so good. I was shocked and pleasantly surprised. Price was reasonable because i didnt go through insurance. Thank you Carol's!!! I hope I never have to have body work again, but if something happens, i will definitely go back to Carol's! read more

This is a great shop! They do a fantastic job (and I'm super picky with my car). After someone scraped the entire right hand side of my car recently, I brought it here and they restored it to as good as new! My car was even detailed inside and out - including shining up the tires. They really go above and beyond. They also worked with my insurance to make sure it was restored to new, which meant that they had to do some extra work above the original estimate. I appreciate that they made sure my car was as good as new because I take extra good car of the vehicle and it still looks new after 11 years! read more

After getting quotes for fender and bumper repairs in my South Boston neighborhood, I took the rave recommendation of a friend who swore by the work at Carol's in Norwood. Going there was like going to a very talented family member. Not only did they do the work at far less cost, they address several other things that I mentioned after getting the quote. I expected them to be added to my bill, but they didn't charge another penny. They are talented, reasonable and accommodating. I will never go any place else. read more

My car had some rear end damage, and Carol's got my car back to the way it was quickly and hassle free. I can't even tell that it was ever damage in the first place -top notch work and service. On top of it all, they cleaned my car inside and out. read more

Quick, personable, professional service. They did an excellent job repairing the front end of my vehicle and worked directly with my insurance so paperwork and payment were easy. The shop was clean and every employee I came in contact with was attentive. I would go back in a heartbeat (although I hope I don't need to!). read more

My insurance company had given me Carol's as an option for my repairs from an accident I was in. I dropped my car off and was brought to Hertz to get my rental car. They let me know all week the status of the repairs and also fixed my front grill that was bent free of charge and without me asking them to! The car looked brand new when I got it back. I would definitely go back. read more