It's never easy when your car needs some repair work, yet the Carstar folks were extremely helpful, patient and communicated with me and my insurance company very well. I'm very grateful for them. I felt they went the extra mile to help me. Thank you! read more

Long story short, my good buddy got his truck rear ended by an uninsured, unlicensed motorist. After searching for a shop to give the initial inspection and estimate, he settled with this shop. They made their inspection and after accumulating over $20,000 in damages, his insurance totaled the vehicle. Losing his truck was devastating, however, the employee's at ARA were more than willing to accommodate my friend. Ron, the owner, gave us permission to use his Jack's and tools to remove some of the aftermarket upgrades that my friend had done to the truck. It was a huge blessing! We were able to get what he wanted off the truck and Ron was willing to help all along the way. His compassion and desire to help his customers really showed in how he handled my friends situation. If one of my vehicles ever need repairs, I'll be coming here! read more

I needed a bra installed on my rear bumper; they told me to bring it in and they could do it right away. Not only did the guy install it professionally (I'm sorry I didn't catch his name), but he wouldn't take any money for it. Sweet! read more

After my parked Miata was hit by a Harris Ford driver, I discovered ARA Collision - they fixed my car on time & made it look as good as new....then when my wife got in an accident, we took it there again - they came in on time & on budget. Good people great work - highly recommend. Thanks Lars Pardo Seattle read more

I can't say, enough, how amazing these guys are! They are the most honest and reliable body shop and I know I can always trust them. PLUS they remembered me from 5 years ago! Supreme customer service and car work. AND they left a thank you note, pen and pad of paper in my car when I picked it up. Who does that!? I highly recommend them. read more

In October 2011, I went to ARA Collision for an estimate of repairs and since I had limited funds they provided me with an opportunity to perform the estimate in two phases. They did the work fast, provided a car during the repair, and were so helpful and professional I recommend them to anyone. I will go back for any car repair with confidence. read more

This shop used to really good work 10yrs ago. Recent service attitude is that they don't care, and if you don't pay their premium prices then forget about you...the worst of both worlds. Went to ABRA Bellevue and found the service considerably better, the price far less, and the end result 100%. read more

ARA has repaired several damaged cars for me and in all cases the workmanship was top notch. They fixed a complicated panel on my Dodge Dually that we thought would require replacement for what I considered to be an extremely good price. Finish match was perfect and the vehicle was completed ahead of schedule. Clean-up was excellent. read more

My car was hit by some road debris and I brought it to ARA. Ron, the owner, walked me through everything that needed to be fixed to get my vehicle safely on the road again. I have a newborn so I was especially grateful for his thoroughness. Not only did they do an amazing job on my car and got it back to me quickly looking brand new, but they also went above and beyond in several ways. They gave me a loaner vehicle at no extra charge and even helped by installing my baby seat for me. When I picked it up they also washed and detailed it for me and left a note thanking me from all of them. Sheri, the office manager, was extremely sweet and helpful. I had an amazing experience and would definitely recommend them to anyone needing any repairs on their vehicle. I drove all the way from Redmond to their location and I would definitely do it again. Finding people you can trust with your car is not easy, and they made this a very stress free experience. I even forgot my garage door opener in the vehicle they loaned me and instead of having to drive all the way there for it, they mailed it to me! Truly one of a kind customer service. read more

They did a great job repairing my vehicle, and got it done exactly when they said they would- which was sooner than the other repair shops I had talked to. Everyone was so nice. They really helped make a bad situation better for me! read more

I was unfortunately involved in an accident and my vehicle was totaled. I was referred to Ron and his staff by a good friend of mine and after going even further to review his business, I in all honesty couldn't help but feel more than comfortable sending my truck to him. The process took about 4 days, but after insurance and adjustors went to look at my truck it was a total loss. So, I unfortunately was unable to get any work done, but Ron and his staff there were extremely nice, informative and a pleasure to work with. After finding out it was totaled my insurance allowed me to pull some parts, so of course I grabbed some tools and a my own personal jack to pull wheels, exhaust and whatever else. To my surprise Rob pulled my totaled truck into the shop himself, allowed me to use his garage (which was surprisingly cleaner and more well kept than any shop you can find in Seattle), his tools, his floor jack and even stayed late to make sure I got everything I needed. The whole process of dealing with a totaled vehicle defintely sucks, but I can honestly say that working with Ron and his business was defintely a huge sigh of relief and helped to make a stressful situation into an easier one. He without a doubt goes out of his way to make sure that the customer is happy and well taken care of. Again thank you Ron! Hopefully I never see you again, but I'm sure you know what I mean by that and if I do I know without a doubt I'll be returning again! read more

after I traumatically crashed my little Mazda5 Microvan, my insurance co. referred me to two places who couldn't even look at it for 3 weeks. not good enough. ARA was suggested by relative. I contacted them, and Ron said 'bring it in'. Got on it right away. damage estimate resulted in my insurance co. considering it totaled, but it was all body damage, and we elected to fix it. In spite of the extensiveness of repair, Ron and ARA got it done and back to us in just 3 weeks, saving us additional rental car time. I am SO PLEASED to be back in MY car again, driving what I know, and a car that fits my needs better than anything else I was afraid I was going to have to buy, new or used. Ron also said if it were his car, based on damage, he'd keep it, which was reassuring. I WOULD recommend ARA. This was roughly $8,000 worth of damage, and he even saved all of my (to me) very important car magnets and other things I probably couldn't have replaced as I put them on the car new in 2009. read more