My wife had a wonderful experience at Cartier getting the length of her necklace extended. We had the pleasure of working with Kiki, who was extremely professional, helpful, and attentive throughout the entire process. Since the service took approximately two weeks, she took the time to clearly explain what to expect and kept us well informed. Thank you, Kiki, for the excellent service and making the entire experience so smooth and enjoyable. We truly appreciate it! read more

I'm not too sure about their ethics. I purchased a watch from them and left it in the box. I then opened it put it on my wrist for about two minutes and put it back in the box and decided to either return or exchange it. I brought the watch in packaged with all of the original everything. I expressed to the sales associate that I wasn't happy with what I had purchased, and that there were two other watches that I wanted to See. I didn't come out and say I want to return this one or exchange it, but it was clearly implied. The sales rep looked at the watch under a magnifying piece in front of me and then took the watch into the back and returned. I then looked at two watches. unfortunately they didn't have the watch I wanted. at that point I said, I would return the watch because I was within the 30 days. It seemed the sales associate had a pre-rehearsed response, which was basically that I damaged the watch. I'm not sure why she didn't tell me that when she originally looked at the watch, and why then did she take the watch in the back, why did she allow me to look at the watches when she knew I was dissatisfied with this one, with the intent to either return or exchange. next what occurred was really duplicitous. I'm sure the sales lady is a lovely human being and this is how they are trained. The sales associate said. If you looked under their jeweler glass, there was a scratch on the gold and the watch was UNSELLABLE, and that I creased and damaged the strap. I'm not sure how I could've done that myself in 2 minutes I had it out of the box. I could see a little scratch if I squinted with my 55-year-old eyes and used their magnifying piece. In reality, it was probably sold to me that way and they don't actually take exchanges or returns kindly unless you're an exclusive customer. And this was the impression that I got based on what she said to me next. She said these are high-end pieces, not like low end jewelry. They scratch and bend very easily. She further told me "everybody wants this watch". "You're lucky to have it, it's Mother's Day". "I think this is the universe telling you you should have this watch".. (I didn't know that my watch came with a tarot card reading, but hey thanks). I'm not sure why, but I expected more from this brand, and based on what this sales associate said, the jewelry "scratches and Bends really easy". I'm truly disappointed. This is my first and last purchase from them. I think there are better brands clearly better made that don't scratch and bend easily. I know times are hard, and Cartier must be suffering if they're offering people advice from the universe. So I will take that advice and I will not be back. I believe the watch was sold to me this way, or the sales associate damaged it herself when she went into the back. If these are the "Standards" then they should encourage people to look at the items under the magnifying piece when they purchase. There should be a validation between the seller and the buyer that the jewelry is in fact, pristine. I am positive. I did nothing to this Watch. I am positive. It is exactly how it was sold to me. I believe they just don't want to exchange or return. I didn't believe the customer service was as pathetic as it is, and the watches were un wareable apparently. Update: I just opened the box the way it was packaged when I revisited the store. That particular sales person took the watch put it around the pillow in the box and put it on the tightest loop. She could. She actually marked the wristband the way she told me that I did. She made that watch more damaged. I'm convinced she damaged it in the back room. Wow. read more

I was really really weary about going into the store after reading reviews. But I didn't have the luxury of time so I had to purchase from this store. I'm glad that I gave it a shot. I had an amazing experience. Did not have an appointment when I got there, didn't realize I needed to, but the host behind the counter was very helpful and scheduled me right away and I only waited about 15 minutes for my appointment and during my appointment, my sales person catered to me. Spent over 30 minutes with me. And I walked out of there very happy buyer. I should also add, because I see plenty of negative reviews about returns and exchanges, that the sales person was very clear with me about returns, and she said it three times that the condition of the jewelry had to be perfect for any resizing or engraving or returning. So I was fully aware of their policy before I handed over my credit card. read more

Very unprofessional. I was not greeted or asked by anyone if I needed help. However when the next person walked in they were immediately greeted by the girl at the front counter. I feel like she didn't want to even talk to me. I will not be coming back. I had come to get sized for a watch, but I will be going elsewhere. Absolutely appalling service. read more

Luxury brand that doesn't go with top tier service. We came to the store looking for a pair of wedding rings and were only offered to come to the counter to stand there to try them on. The sale man did not give much time for trying and provided very little product information. The ring band width was told at a different size at counter and another size at check out. We had to come back for the wrong order and sit there waiting for another 20 minutes as he is having lunch. read more

My unhealthy obsession with Cartier continues, and it actually might've picked up pace due to the absolutely incredible customer service they provide here. Aubrey, Ida, and Ricky are my favorites but all other consultants are so sweet as well! Always putting a bottle of champagne or two in the bag along with the cleaning kits. Came back to add that they no longer require reservations- it's an always open-door process now and masks are optional. Just this year alone, I got bracelets and earrings from the Love, Clash, and Juste Un Clou lines and they all take my breath away. I no longer buy watches from them but their jewelry is my #1 choice of all luxury brands. I love how they never rush you here and treat you like a friend. I'm way too dangerously close in proximity (4 min car ride). read more

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Beautiful store with professional customer service! My sales person was Kambiz Beyzavi, he greeted me with a smile and answered all my questions and concerns! If you need to buy elegant,beautiful jewelry with good unique designs from Cartier, please reach out to him and make appointment!! read more

Cartier - Jewelry Near Me - Mclean, Virginia

Disappointing Experience - Not What I Expected from Cartier I've shopped at this Cartier location before, and while that visit wasn't anything to rave about, my most recent experience was really disappointing. The service felt rushed and impersonal--more like a department store than a luxury boutique. I was left standing the entire time while other clients were seated and receiving noticeably more attentive service. We weren't offered a drink until after we had already made the purchase, which made it feel like an afterthought. I also wasn't given a chance to look over the piece before paying. Thankfully, there were only a few hairline scratches (honestly, there shouldn't be any), but that's not the point. When you're making a purchase at this price point, you should be able to inspect the item and feel confident it's in perfect condition. What made this even more frustrating is that I've had far better experiences at Cartier in both Europe and Hawaii--where the service felt genuinely thoughtful and elevated. This visit, by contrast, felt rushed and transactional. I left feeling like just another sale, not a valued client. Really disappointing for a brand like Cartier. read more

Terrible customer service, I had gotten there and they told us to wait for someone to attend us and we waited then two people came in and they told them the same thing but ended up attending them before us. read more

Updating my review, as I'm leaving the store. Margaret Curran is gone. The Level of service has severely gone downhill and it has nothing to do with appointments or waiting time. The Manager and staff treat the brand similar to walking into a CVS store. I'm in the store purchasing a bracelet and I had to ask for water and the SA tells me, "I give to you once you leave" What?!? My mouth is dry and I'm purchasing a $7500 Bracelet (with tax) and I can't have a cup of water now. The item I purchased wasn't available, so I had to pay and wait days before it comes in. I had to keep following up with my SA on the status. I even had to tell her how poor the customer service was in order for her to keep giving me updates. Came in today to pick up my item and had to wait over an hour to get it. I also wanted to make sure the sizing was right because she did a poor service in sizing me and it was all rush. After waiting for so long, I decided to return it and go to the NY or Vegas store where the service is better. They don't deserve any credit. The Manager does a poor job of running this place. Go elsewhere, so you can truly experience the brand itself. read more

Cartier - Added a 3rd cartier love ring to stack up - Jewelry Near Me - Mclean, Virginia

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This is the high-end jewelry store. The personnel is very kind and trained. It is a pleasure to have a deal with the store - easy to order online as well. Return process was also simple. read more

Customer service sucks so irritating. Waiting for over an hour when I had an appointment to get my watch surprised on a Thursday at 12pm. Beyond annoyed read more

Thank you, Ricky, for an amazing experience! I first met Ricky three years ago while browsing at the Cartier boutique. He provided me with useful information and I saved it for three years. When it was time to make a purchase, I knew Ricky would not disappoint. He is the best Sales Associate I've encountered. He's attentive, knowledgeable, and detailed. The customer service I experienced at Cartier Tysons Corner was second to none! I love my new purchase and can't wait to be back for another beautiful piece. read more

2 stars ONLY because I love the brand otherwise it would have been a 1 star. The service absolutely sucked. First of all i wanted a gift for my wedding and they didn't have any appointments for about 2 weeks. I get the whole pandemic and "limiting the amount of people in the store" but they are only letting 1 person at once in the shore and you ONLY GET 30 MINUTES?!?! The lady over the phone told me "figure out what you want from the website so you can come, buy, and leave in 30 mins" I then asked her "I cannot come to the store and look around?!" She said no. She said that I needed to figure out what I wanted to purchase before going to the store. I got very upset but unfortunately the Tysons location is the only one left in the area. Are used to be another store in Maryland but they closed so I didn't have any other options. I went to the store at my appointment time and the moment I started walking around to look at stuff one of the sales people told me to sit down and somebody will be with me. I was treated very poorly and I really wanted to leave but I really had to get a gift. Honestly I have been to many stores in the gallery that are high end brands and none of them treated me the way Cartier did. Very did read more

Cartier - Jewelry Near Me - Mclean, Virginia

We encountered a very rude sales lady. Maybe she was stressed because it was packed and claustrophobic in the store (or maybe she was just a judgey rude person), but she seemed reluctant to have me try on rings. I felt a bit uncomfortable by her demeanor but just ignored the feeling of her aloof/cold service as I was determined to get a ring for my stack. The last straw was when she gave me a ring to try on, and as I was looking at it on my finger and asking my partner for his feedback, she said rudely, "be careful, don't scratch the ring with your other rings." Why give it to me to try on if you're worried that my other rings (which by the way don't have any sharp edges) would scratch it? To be clear I wasn't treating the ring rough - I didn't even put it on the same finger as the stack. She was just so curt with the statement like reprimanding a child. My partner and I were so turned off that we left soon after. Anyways, Cartier mgmt if you're reading this, please know that the bad taste of rude customer service stays with your customers so much so that it affects wanting to purchase anything from your brand not just your Tysons store. Tell your salespeople to not judge their customers. You'd think they know better - especially in our area. read more

I ended up having to resize my ring and though I called and tried to make an appointment (like when I bought the ring) was told I could just walk in. I went during lunch on a Monday and was surprised at the line that was outside the store. I gave my name and waited about 45 minutes just to DROP off my ring. Once I was inside, it took all of 5 minutes to talk to an SA, tell her the ring needed to be smaller, and be on my way. The sizing took about 3.5 weeks and I was texted that it was ready. I went back and was let in almost immediately which was great. An SA brought out my ring and I tried it on. It was 98 degrees outside, so the ring was snug and was a little hard to take off. The SA frowned and said that "seems too small on you" but made no effort to address the situation which was the opposite of my buying experience where the SA was really attentive to the sizing. I felt a little uneasy as this was such a big purchase and then I had it altered. Luckily, it was a hot day and my ring fits well (before the sizing it would slip off rather easily so I am happy I went down). After I took the ring off, the SA asked me if I was going to wear it out of the store. Feeling self conscious at how tight it was, I asked for a bag. She said she could give me a pouch, which was better than nothing, and I was on my way. I do want more pieces, but I might try another location or ONLY go in when I know the SA I bought from is working instead of chancing someone else. read more

I just want to say that my experience with Sherry the assistant manager at this store was absolutely wonderful. She called me to apologize for the mistake, and shipped me the jewelry box the next day. She also wrote an apology note and included some lovely Cartier stationary. I would like to thank her for her excellent customer service. read more

One of the WORST human interactions that I have ever had anywhere. Wife and I accompanied a friend to the store. While our friend looked at some items inside the store my 19month old toddler was exploring. My son didn't scream, didn't bother any other customers, didn't touch any merchandise, and walked relatively calmly under supervision. One of the security personnel of the store asked me to "please keep your child under control" because he is touching stuff. We left the store shortly after. I am not sure if we are the first customers to ever step our foot into this store with a toddler, this very security person needs serious training on how to handle specific situations. I get it that this person is doing a specific job, which is to ensure the security of the merchandise. At the same time, as a member of the staff, a security personnel is also part of the customer experience. This security person could have handled this situation much better than how it was handled. Learn to assess the situation before giving out orders on how a parent handles a toddler. How about some sympathy for customers who might have children that have certain conditions? When a customer decides to step into your store, you should try to make that experience memorable. And this certainly will be a memorable one for us. read more

I love this store. I've worked with three different associates over the last few months and all have been amazing. Ricky is my go-to guy now and I can rely on him to order what they don't have in store and also make recommendations on styles and colors for Watch bands. Extremely knowledgeable about materials, colors, and general style, and gives practical advice. Caitlin was also super helpful. I ordered a different watch with her and they didn't have it in store so she recommended that I just place the order online for free and fast shipping (it made it all the way to my doorstep from France in a few days). This was a better alternative than me placing the order with her, having it shipped there, and then re-routing it or having to pick it up. I imagine they work on some kind of commission so she was willing to forgo her commission just so I could have my timepiece faster. The brand itself is fantastic, but I have to say the customer service at the Tysons Location lives up to the brand name. The associates are not pushy or pretentious. I rolled up in there wearing leggings and a T-shirt because I was wearing a boot and recovering from surgery but they still treated me like a valued customer and dedicated their time and attention as they would anyone else. I've since purchased four pieces and will continue to go back to grow my collection SPECIFICALLY for the Tyson's Galleria team. read more

Cartier - Jewelry Near Me - Mclean, Virginia

This business exudes class with out the pretense of snobbery. Absolutely first rate products and services. Very nice to deal with and in my book 5 stars. read more

Was DMed fairly quickly for my contact info and outreach expressed concern for the review left and wanted to speak to me. I asked to speak to a manager only. It's been over a week and no outreach from anyone, manager or not. The severely underwhelming customer service and expectations sadly continue. read more

Had another fabulous experience. I'm glad I had an appointment since it's close to the holidays. My SA was amazing and never once did I feel rushed. This is my second visit and I will for sure be back. When I was talking about my children my SA made sure to add coloring books in my bag. It's the little things that make you want to come back. read more

Cartier - Jewelry Near Me - Mclean, Virginia

Had been to several other stores: NY, BOS, ORL...best service even though Aubrey hard to hear with mask, would appreciate discounts for senior, veteran, actuary, AAA, ACT,etc., really dislike sales tax also. Nice water and chocolate while waiting for gift wrapping, which was very pretty/elegant for recipient. Hard to replicate if present is re-gifted. Could we have bought online? Maybe but store was nice and next to Ritz-Carlton, whose service was outstanding even though we were transitory non-guests. read more

If I could give zero stars I would l.... I came here to get my grandmothers ring resized. This cartier vintage ring was bought in NYC in 1970. The clerk quickly dismissed me because the ring "had sterling silver" and said it was not genuine. This ring has been in my family for years and has gotten appraised several times, it is genuine. It was an all around horrible experience and I felt dismissed because I didn't "look the part". read more

A pleasant visit every time! Of course, Sherry is a huge contributor to my experience. Do yourself a favor and make an appointment with Sherry, you won't be disappointed! Such a personable and super knowledgeable professional. Cartier pieces each tell a story, all are classy and timeless. Thank you Sherry for helping us secure a couple beautiful pieces for a special anniversary! read more

Cartier - Gift wrapped boxes - Jewelry Near Me - Mclean, Virginia

I LOVE my sales rep Jeanine!! It was my first time ever at Cartier, and I was so clueless on which style of the Love bracelet I wanted to get. Jeanine was very patient with me and she brought all different styles and sizes for me to try on. She had all the answers to my questions! It also helped that she, too, was wearing the Love bracelets as well and she could share her experience about it. I do believe I made an informed decision, but unfortunately, the style I wanted was sold out! Since I know I'm not going to change my mind about it, I purchased it... And now I wait to pick it up =) It was so hard to get an appointment at Cartier at first because we were only calling the phone number posted. They do not pick up phone calls when they are with patrons...! Go to the website to make your appointment!! They limit the number of customers inside the store, so when you get there, check in with the rep at the door. They make sure you sanitize your hands before sitting down with them. They also have extra masks in case you don't have one. Although I couldn't walk out with my bracelet, I'm pretty happy with the process of getting my bracelet. read more

Definitely made my day horrible. I went there to purchase or order a band for my watch and they had the door closed with a rope blocking it. I can understand if its packed, but people were walking out with nothing in hand. I asked the representative at the door if they had something available and she said "I have no idea because im not in the boutique, I will have to ask them before I can answer you". Maybe if the product was available or doors open, i could ask myself. I have been to Cartier all over the world and the atmosphere at this location really sucks compared to overseas. Its really sad to purchase thousands of dollars overseas and come home to this. I will never go back and take my loyalty elsewhere. read more

Absolutely terrible customer service. Their time management ability is horrendous. Don't expect your appointment to be honored.

The Cartier at Tyson's Galleria is the ONLY boutique I will buy from, and it is all because of IDA. She is unfailingly kind, genuine, and always makes the experience so memorable. Every time I've visited, Ida has remembered me right away and has truly gone out of her way time and time again to make each purchase experience perfect. Her product knowledge is second-to-none and there is never any pressure to buy. Whatever your needs are, Ida will always come through for you. I really can't recommend her enough! I could go to my local boutique in PA to purchase, but choose to wait specifically until I visit family in VA just so I can purchase from Ida. She and JEANINE are absolutely fantastic and Cartier is lucky to have them!! read more

I assigned to Aubrey as my Cartier Consultant. She was really sweet and friendly. She offered me water and some chocolate sweets. We discussed my watch repair and went over the estimate cost and time for repair. Aubrey walked me through the entire process and discuss the condition of my watch and additional information to maintain it. My repairs was actually free due to a promotion Cartier was running during that month. They even took out the faint scratches for no charge. Yelp gave this place really bad reviews so I was skeptical to go to this location. Aubrey gave me a wonderful experience and I will come back for sure. She offered to UPS my item since I love 1 hour away. I received my shipment the next day! Great service...go see Aubrey! read more

The customer service is probably the worst out of all the Cartier out there. DO NOT come here!

Ms. Ida is so great! Attentive and provides great service. The reason for taking off a star is because of the other rude sales person. She is the older lady with an accent. She doesn't seemed like she wanted to work. She wouldn't even let me try on something. I'm glad I met Ms. Ida to purchase my items. read more

Been coming to this location for years, we have purchased numerous pieces. Our specialist Ida is one of the biggest reasons we continue to come back. From customer service to details to relationship building she is all of it. She makes sure to make the experience of buying such special pieces extra memorable would recommend everyone to go visit her! Will be a lifetime customer especially now that they got a beautiful remodel! read more

Cartier - Love bracelet and juste un clou - Jewelry Near Me - Mclean, Virginia

I recently had my Cartier watch serviced here. When I stopped in initially, the reception was a bit chilly; as if a simple watch service weren't worth the bother. Gotta (my apologies for the spelling) took my watch, gave me the standard "you'll hear from us in two to four weeks" and sent me on my way. I was surprised when she called less than two weeks later to provide me with the service quote. Although not really happy with the cost, it to be expected when you take the plunge and invest in a Cartier. She told me my watch would be ready in four to six weeks. Again, much to my surprise, the watch was ready three weeks later and well ahead of schedule. In the end, they were incredibly helpful and allowed my man to pick up my watch for me, with very little drama. The watch looks brand new and all work is guaranteed. Now I remember why I fell for Cartier in the first place. read more

Cartier - Jewelry Near Me - Mclean, Virginia

Wow! I feel so much better after reading these awful reviews! I thought I was the only one who felt mistreated, underappreciated and like gum on someone's shoe. We were just at David Yurman and we received great service while looking at engagement rings. So I've always loved the design of Cartier for wedding bands that are chunky yet elegant and walked in to experience...well... There was 1 security guard and 1 sales associate (probably the female associate that everyone keeps referring to in their reviews) and I was the only person in the whole store and I didn't even get greeted! So finally after walking around aimlessly, she decided to look up and ask do you need help? I asked about wedding bands and she pointed me over to the counter on the other side of the store. She eventually walked over and as I pointed to about 3 bands I was interested in looking at, she pulled them out of the case and then put them on herself. She did not want me to put them on my fingers. WTF? What is this?!?! She treated me like trash and that I wasn't good enough to try on any Cartier rings. I think it's a shame that the reviews are this bad and a manager hasn't reached out to any customers to rectify the poor customer service everyone received. Just because it's a Cartier store doesn't give you the right to mistreat people. A potential customer could become a lifetime customer until something like this happens, then you lose that customer. read more

We bought a bracelet from Aubrey. She was so easy going & sweet. No holier than thou attitude. I will be coming back here ( Washington DC ) to get my watch in April. Thank you, Aubrey ! read more

I bought a ring from here and then it got lost a while later while I was out of town. I called the store to ask them to flag the serial number as I still had the paperwork and wanted to make sure it could be reported if someone came in with it. They said I had to file a police report and I did, but they wouldn't accept any screenshots they said they needed to see the actual report. After numerous calls to the police department it was clear that I wasn't getting a copy of it mailed to me for some reason, seems like it's just very disorganized there and it's too far for me to visit in person. I tried explaining this to the Cartier associates and I said I could show them that it was filed but they said they couldn't accept that. For how much you pay for jewelry here I think this is completely unacceptable, especially when I would gain nothing else from flagging this ring besides it being returned to me should it be found. I have all the paperwork for it and there's nothing else I can do since the police department was unhelpful and it was not local. Truly makes me never want to purchase anything from this store or brand again. read more

I had a great experience with Jeanine today. I had set up an appointment a month ago for 3pm today. I somehow had it in my mind that it was at 2pm. When I got to the store I spoke to the lovely hostess that they have at the door, it was then that we looked at my email and found out I was an hour early. She then went in to see if there was an associate available, Jeanine was able to help me as I could not wait an hour because I had to return to work. Everyone was very kind and friendly. Jeanine was very personable and gave great advice regarding my purchase. All in all, a great experience. read more

I was originally supposed to meet with a sales associate named Catie (sp?) shortly before the store closed yesterday, but I ended up getting paired with the wonderful Sherry. I've made several luxury jewelry purchases this year, and I've never met a sales associate that was even half as amazing to interact with. She was so friendly, knowledgeable, and patient with me as I tried on pieces, and even though I didn't end up buying anything at the time I definitely have to return to this Cartier in the future just so I can purchase from her. Seriously, I didn't even have a very high interest in Cartier products before talking with Sherry, and now I'm researching their pieces far more extensively for my wishlist because of the fantastic service at this location. I did get a chance to briefly talk to Catie before leaving, and she also seemed like a great sales associate to work with. Definitely book an appointment with either Sherry or Catie if you can!! read more

I went in here with my guard up after reading the reviews, but my experience was honestly perfect. I came in here to exchange a wedding ring I had impulse-selected at Cartier in New York. I wasn't crazy about it after the fact and felt a bit of buyer's regret, so I decided to come to Cartier in Tysons in spite of the overwhelmingly negative reviews to see if there were any exchange possibilities. Ida was amazing. I fell in love with a different ring, so she ordered it for me, and it was there within three days. They exchanged it for me even though my receipt from New York stated that jewelry must be returned to the original location at which it was purchased. I now have a wedding band I adore, they made a few thousand dollars in the price difference, and everyone's happy. I don't understand where the hate is coming from in regards to this location - maybe they've replaced a few associates recently? But overall, the service I received was everything I could have hoped for, and I'd highly recommend. read more