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    Indochino

    2.1 (108 reviews)
    Closed 11:00 am - 7:00 pm

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    Umar M.

    I am writing as I am very frustrated with how my entire suiting experience with Indochino went from very beginning. Before I write anything, I belong to the service industry myself and there is no way that I would handle a matter like Indochino has with 0 accountability and probably the worst service ever. From the very beginning when I went to give my measurements the person who was taking the measurements did not listen to me several times. When he took measurements of my chest I told him that he is going way beyond my actual size and he replied in manner which basically meant that he knows my body better than me or I have never worn a suit before. Hence, when the suit came after stitching it could fit one and a half person of my size easily. Somehow alterations for the first time took way more time in which the suit was stitched and even they were not accurate and I had to argue with the tailor and the staff to get the desired alterations done. Why do you have staff that acts like they know better about what fits you and how is your body than you? What kind of an offensive training and approach is this to the customer? Does your company even realize how offensive it is to behave this way with regular people let alone customers? Finally, why did I have to argue with the tailor multiple times to have the desired alterations done? If you think it ends here it does not. When finally everything was ready, I go tot the outlet to pick up my clothes and I do not know how but somehow the staff misplaced my vest and I in a hurry did not even check what was packed and left. Went to the cleaner to find out that it is not a 3 piece but a 2 piece suit right now. I came home and checked everywhere but the vest was no where to found. I checked in my closets, laundry bags, car and parking but could not find it. Called them and no one responded. No one even called back. So, I had to drive again. When I went there they could not find it and gave me several excuses of what might have ended up happening. At the end of the business day I get an email from their staff saying that they have decided to refund m e the amount for the vest and that's all. Do you even know how offensive that is? Do you think I am greedy that I need your money? I need what I paid for and if you cannot do that take your entire order back. What is this insult? I am not going to let my $600+ go to waste like this on such a terrible experience like that and I am posting this review of them everywhere so as man y people can know about this and avoid this brand entirely as this is the lowest of the low of services and very low of a brand to treat their customers like they do not matter at all. I am also complaining about this formally to the company and if an appropriate action is not taken I will push this even further. This whole experience has ruined my best friend's wedding and the chance for me to participate in it comfortably and I will make sure that I make this known to as many people as I can. UPDATE: After contacting the customer service several times my issue still hasn't been resolved. The last time I spoke to a representative he told me that the case has a memo that says the District Manager has reached out to you which is absolutely not the case. No one has reached out to me. Neither any sort of resolution has been offered by them for the piece of my suit that their staff misplaced. UPDATE 2: The customer service of INDOCHINO is a joke and keeps on wasting my time even more. I have filed a complaint against the this branch on their website but absolutely no one has contacted me. They keep on closing the case on their own without even offering me any resolution and I keep reopening it. I got tired today and reached out to the facebook page and they told me go contact the shop. The shop never picks up the phone and when I go there everyone over there acts clueless. I do not have time to waste to drive to Tysons. I will rather drive to a consumer court lawyer and let them figure this out with Indochino. ATTACHING SOME OF THE SCREENSHOTS

    Kevin L.

    I gave Indochino the benefit of the doubt. Terrible reviews but any company that wants to survive in retail should heed complaints and improve. So I went ahead and bought a 3 piece suit. The first time i got it, everything was off. The jacket sleeves were too long, the jacket length was too long and the pants were 3 whole inches long. I'm NOT an amateur suit shopper, I specifically told the specialists every detail I wanted. 1/8 inch cuff, no break, length down to middle of palms, slim through torso, etc. I had to drive 2 hrs back to this location because they did not provide free return shipping for problems they f***ed up on. After receiving it back, I look like an even bigger clown. Check the photos. $600 down the drain. STAY AWAY FROM THIS COMPANY.

    Cleonica S.

    We had an appointment on the end of June at 2pm. My fiancé and my son. Of course we had to wait over an hour. My fiancé had specific ways he wanted the suit tailored. We spent almost 3 hours. Two suits were ordered. I did not order any for my son, due to the half ass way the lady measured him Rick did the measuring FYI My fiancé's suits came in and he looks like he is wearing his Fathers suit, pants not tailored, too long. The jacket was sooo long, sleeves past wrists! Both suits awful! We went back into this store and the manager was so rude. Looking down at her screen. We were just asking a simple questions that she had no time for. Now we have to return, re-measure because no refund! Awful! This was to be his wedding suit, now we have to start all over. Don't USE THIS COMPANY

    Store isn't open for my 11am appointment.

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    2 years ago

    Alex was great! Super chill guy, will definitely try to help. Make sure you get an appointment thought.

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    Page 1 of 3

    Ask the Community - Indochino

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    Review Highlights - Indochino

    So when in the area of Tyson's II please stop in at Indochino and ask for Negin.

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    This place came highly recommended by my friend. My boyfriend and I scheduled the 40 minute…read moreintroductory consultation and met with Lydia. She offered us refreshments, showed us several fabrics and educated us on pricing and availability. We considered the options shown and scheduled an appointment a week or so later to place an order. Lydia gave us good customer service, but she was not available the morning we were scheduled and we were assigned Burgan. Burgan was very professional and a big help in selecting the finishes and fitting. We enjoyed working with Burgan, and placed the order. We have ordered several custom suits from different companies. We really appreciate the vast selection of high quality fabrics and professionalism of the staff at Enzo. They have custom suits available as low as about $600 but on average the suits run about $1,200 and up. The suits are well worth the splurge. The aesthetic of the location is sleek and modern. The experience feels elevated and is what you want when you're spending over a thousand dollars for a suit. Note to management it would be appreciated if clients are consistently offered water or a beverage during every visit. I highly recommend this location. We are looking forward to receiving the new suit. I will update this review once we go through the final fitting. TIP: There is a $100 referral discount which is a nice incentive to spread the word.

    For those who truly appreciate fine clothing this is a really good place for you…read more Service outstanding top-notch, and very customized to you. Lydia is my Tailor and she it's very good at what she does. I also like the personal of details where she remembers who you are very social. it makes us more of a fun experience for going to the Tailor just to get fitted. Experience is top-notch and luxurious. The ambience is very stoke modern and a bit exclusive. There is no signage on the building to get to the location. It's almost like going to a clandestine office. The storefront it's very clean and they have clothing on display along with a decanter full of scotch. Gives off very cool vibes. There's a pool table on the back. The view is unexpectedly beautiful. Lydia will run through the options to pick up materials styles types of cuts. Want to get measured and get your final product they keep these measurements on file so if you want to order more, we just call in and get it to you. Should I treat myself? You ask.... Yes you should. Along with a luxury experience to get a high-quality product that will last you a long time. Price is a bit high but when you compare it to non-custom high-end clothing it's pretty much comparable. So why not get custom mate shirt then something off the rack?

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    Indochino - menscloth - Updated May 2026

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