I bought a used car from Carvana.........The first issue was that the photos of the car did not show the bubbling of the solar film. I should have eaten the rental car costs that I was paying and refused delivery of this car as within the first 5 months I have spent $4,200 replacing the alternator, battery, water pump, power train belt, sway bars and tie rods. The car also needed all of it's fluids flushed. To add insult to injury when I had a nail in my tire, I found out that the flat was flat. Carvana told me "they were sorry". Buyers beware. Always see a car and take it to your mechanic before you purchase so you don't end up with a lemon. read more

I purchased a 2013 Kia Sportage from Carvana in December 2019. I checked the carfax info and did all my due diligence, but found nothing to indicate I should not purchase this vehicle. However, the car had been totaled in a rear-end accident and Carvana has refused to make good on this issue. I've heard that the frame is bent directly from the Kia dealership in town and several mechanics. We've never been able to get the car wheels aligned and rain comes in the passenger doors. Do not buy from Carvana. They sell bad vehicles and then refuse to fix the issue. read more

NEVER AGAIN. Carvana rescheduled our car delivery TWICE with less than an hour cancelation notification both times. We finally canceled the vehicle and bought a car from a dealership (same vehicle but newer, less miles and cheaper). This is extremely disappointing customer service and I do not know how they will be in business much longer if they treat customers this way. DON'T waste your time or money. I noticed Carvana's common response is that they can't find your account. Perhaps it's because we had to cancel the order for their incompetence. read more

My experience with Carvana could not have gone any better. They were very helpful throughout the process from picking a vehicle to having it delivered. I would recommend all my friends to look into Carvana when looking for a vehicle in the future. read more

It was a bad experience in general, I was looking for a specific car, and even though I wasn't expecting too much (I think face-to-face interaction is important in this type of situation), since the beginning of the process was horrible. I felt like I was doing also their side of the Job. This is my personal experience and wanted to cancel, however, nobody else has the car that I was looking for. Excellent inventory, Everything else is bad. read more

I recently bought a car and had a fabulous experience. The car is excellent and exceeds my expectations. I won't be back for awhile because I'm thrilled with the car I got but some day... read more

Carvana Austin - Carvana experience - Car Dealers Near Me - Austin, Texas

Selling my car to them was super easy. Check was ready when I arrived and the young lady handling the transaction was very professional and very friendly. Gave me a good price. read more

Purchased the truck a month ago, and complained about the tires having very little tread left. I called the company which handles claims for the vehicle who refuses to replace the tires. I also spoke to Carvana who said theres nothing they can do about it. **Be warned you might need to purchase new tires. read more

After suffering through visits to AutoNation and others giving me unbelievably low-ball offers, Carvana was great. Carvana purchased our car and paid almost 80% more that most of our offers. The online sale was easy and Alex, the driver, was efficient and pleasant. read more

this is the second car we bought from Carvana never been happier with our purchase on both ca the staff are awesome if need another car we would not hesitate to purchase from them. keep in mind they are not paying me for my review. You go Carvana read more

Carvana Austin - Car Dealers Near Me - Austin, Texas

This is the second time I have bought a car with Carvana and each time I bought Honda Accord Coupes. It was an easy process and if needed will use Carvana again! read more

This was an incredible experience, Carvana bought my car and gave me trade value towards my new ride. The process was seamless and only took a few days to finalize. The new car was pristine and my advocate, John, was friendly and informative. I would definitely recommend Carvana Austin to others! read more

I have bought MANY vehicles and I have to say my experience with Carvana was so pleasant and smooth...I still can't believe it! The last vehicle I purchased was a Maserati and not only did I buy 1 we bought 2 at the same time and the customer service is nothing in comparison to what I experienced with each representative with Carvana. My sales rep at the Maserati dealer couldn't even remember my name where each representative at Carvana treated me like family and always knew every detail of my transaction. Highly recommend their pleasant & stress free process! read more

We wanted to sell a vehicle outright as we were not replacing it with anything else. A couple of friends recommended Carvana so we decided to give it a try. Went online, entered all the info on our vehicle and had an offer within a minute. Once we decided to move forward and accepted the offer we received an email within a half hour requesting some additional information, so we uploaded that. Once that was done we received our documents to sign via DocuSign which is very secure so we were comfortable signing that way. After signing everything we set up a date to have them pick up our vehicle, it was our choice when they would happen. A very nice young man showed up, explained the process, and once he confirmed our vehicle was as stated he handed us a check and loaded up our vehicle (note they will pay via ACH as well, we chose to receive a check). Such an easy straightforward process, if I ever needed to sell another vehicle I would use them again I a heartbeat! read more

It was a bit daunting at first. But little by little I worked thru it. I'm 83yrs old and my grandkids say they are proud of me because I handled all on my own. I hope my car is purchased by a good family. The young man who came to pick the car up was very professional and polite. read more

They buy for very less price and sell for high margin price. The price offered while selling vehicle was very less even if it's 1 year old vehicle. No possibility to negotiate as it's completely online. read more

I would give them a zero if I could. I contacted support because a car I was interested in had an active recall. The recall causes cars to stall at high speed... I would have to drive at a high speed to take it to the dealer to fix the recall. They refused to address the issue prior to sale. I don't understand how a car can be "carvana certified" with such a huge and unsafe recall. I called Toyota with the vin to confirm it was still open for this vehicle. Super sketchy, double check the carfax if you want to buy here. Some vehicles are listed as the incorrect color etc. read more

I just sold my car yesterday and the process went very smoothly. Cam was very nice and efficient. The only things I had a problem with was uploading documents online (luckily my husband knew how) and I wondered why the price Carvana offered me 1-1/2 months ago was so much more than what they offered recently. I dont feel like a few hundred more miles on it should have brought my offer down $1400. Other than that, the process was easy. read more

Do not use Carvana! This has been the worst car buying experience. Please do you best to get your car check and inspected by a professional during your first 7 days. I got my vehicle and the A/C blower motor was not working and the heater was blowing cold air. My vehicle had no cabin air filer and the oil wasn't fresh. I took it to a shop that they are affiliated with and they didn't even do a proper diagnostic test. Don't believe the pictures, please do you best and test the car thoroughly before keeping it. I would have tried to get my old vehicle that I traded in back but once its gone you cannot get it back. read more

I shopped our 2014 Toyota Sienna van and believe we received a very fair offer. i agreed on Wednesday to sell the vehicle to Carvana and deliver to them on Friday morning, Monday, i have the funds we agreed to in my bank account via wire transfer. the entire experience, online and in person was stressless, seamless, very efficient and pleasant. Thank you, satisfied client read more

i traded my car super fast, easy process, the sales person was amazing, very easy going friendly

I had an excellent experience with Carvana Austin. The process of selling my car was seamless and quick. I entered all the required information online and got a very good offer for it. I drove the car to their location, and after a quick inspection they honored the offer 100% and deposited the money in my account. There was an option of them coming to my location to do the inspection, but I chose to go there to avoid the related fee. Carvana exceeded my expectations! read more

I guess my experience is much more positive then most. First off, I was not in a rush for a vehicle, just looking for a weekend toy and something to tinker with. I found a nice 2014 Mazda Miata MX-5 Grand Touring fully loaded, and the price was high, but considering the way things are now (Lets Go Brandon) due to inflation and so called supply chain issues, I felt the price was doable. I found what I wanted and filled out the forms on Carvana's website. Called them regarding some questions about paying for the car (cash deal) and the 7 day return policy (this one concerned me). After all that was done, an appointment was made to deliver the vehicle in the next 2 days. Due to bad weather, the delivery was delayed by 2hrs...I was expecting 2 days. The driver showed up on time, and he text me on his approx. arrival time, which he was very close to. After he unloaded the car, he pointed out some areas that he saw and might concern me. There were 3 very small dings on the windshield - no cracking or spider legs. Scratches on the roof - pretty bad as my finger nail would catch the grooves. Bubbling on the rear deck - this concerned me the most. He immediately started the repair order on all three areas and said Carvana will pick up the bill, I just needed to take it to a repair shop they recommend. I thought cool, but those bubbles were still bothering me a little. Took it for a test drive, and noticed the Airbag light would keep blinking as I drove. Once I parked it, it would go off, so I mentioned that to the driver, he made a repair order and said I could take wherever I wanted to and should do this ASAP. I signed the papers, he gave me the keys and I bid him Aloha! Now, as time went on (same day) I took the car for a 20 mile drive to see if the Airbag light would a) stop blinking, b) stay on continually, c) turn off, d) remain the same, e) hope it wouldn't go off!! It remained the same, so I felt this would be an easy fix at the dealership. However, those bubbles in the paint on the rear deck was still bothering me. As I thought about it, it looked like there was some body work in the past, and the metal wasn't prepped well before painting causing the bubbling to happen later on. Also, I noticed the third brake light was a shade darker, and there was a color difference, another red flag. So now I was about to test their 7 day return on the very first day. What irritated me the most was the questions asked as to why I wanted to return the vehicle and why did I accept it...irritating, but I can understand why. I explained myself and the person said someone will contact me as to the redeposit of funds. I explained I was hoping that the funds would not be taken out yet since it was still only the first day. He (Sonny) said he'll keep an eye on my account can call me back the next day. I didn't think this was going to happen and was preparing for some long phone calls going up to a General Manager. However, to my surprise Sonny called me the very next morning when they opened and said unfortunately the funds were taken from my account. I told him I knew that as I could see on my account when it was taken out...early AM. He then said it would take 5-10 business days for the funds to go back into my account, and at the latest I should see the funds on the 3rd of March. I told myself, this I had to see, and my wife was saying it won't happen until the 10th working day. The third was the 6th working day, and sure enough the Funds was in our account on the 3rd day of March! Sonny kept to his word, and did better than I or my wife expected...Good Job Sonny!! Now with all of that said, I feel this is so much easier than going to the dealership to purchase a car, as we just purchased another vehicle from a dealership, which took more time not just talking to the sales person, but having to drive there and wait for approvals from the manager etc. etc. Carvana was much faster, convenient, and not haggling...although I do like to haggle! Would I use Carvana again, YES I would, my only regret is the car was not in the condition as promised, but they put their money on the line, as they paid for the delivery and pick up. At the end of it all, no dime out of my pocket and I got to return the car. Going to a dealership, you only have 3 days to return a New car and zero days to return a used car...Carvana is much better in this area. Thank you Sonny and Carvana! Aloha!! read more

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This has nothing to do with Sam...he was amazing and the final process was quick. That being said, maintenance over filled my tires by 35 psi, one of the pasanger seat belts was caught and stuck behind the passanger seat (DOT Regulation/law) and I had to go through their Silver Rock Warranty to attempt to get that taken care of and I STILL have to take the car to the dealership to see if they can fix the pop latch that drops the seat. My husband spent over 6 hours going back and forth with our bank and Carvanas', To get Carvana their required payments verses them just accepting our financing. The hoops Carvana makes you jump through is ridiculous! Will not use them again. read more

Such an easy process! I was able to upload all of my docs online. They came on time to pick up my car and handed me a check. Communication was great every step of the way. read more

Sold my car to carvana . The process is super easy and took 5 mins to complete the paper work on phone at home . The carvana advocate showed up to pickup my car is very nice and communicated his arrival and steps in advance . Alajendro is our advocate and he deserves a 5 star rating . Also Carvana gave a good price for my car and the process is super easy and stress free . read more

The overall process started out fairly easy but quickly became difficult to navigate as the website did not clearly state how to do certain things such as editing your purchase order. It also did not list all of the steps required until after the order was supposedly completed. And then after our order was finally accepted and our financing was secured (which we did through or financial institution as their rate was a full 2% lower than Carvana financing), our pick-up date was delayed SEVEN different times due to "transportation issues" which actually were not transportation issues at all. After my third phone call I finally was told that the car was not ready due to some mechanical issues that were not resolved. From the day we began the process to actually taking delivery was 35 days. I have bought houses in less time. Needless to say, our lives were pretty disrupted during the process, not to mention the stress. I gave two stars for the simple fact that nearly everyone I spoke to (chat, phone) regarding the situation was apologetic, professional, and as helpful as they could be. If only the business itself and the upper management would run the business as well as their first-tier employees, they would do much better. read more

Never again! Dealing with Carvana has been a nightmare. I spent more than 4 hours on the phone over the course of three days, trying to get them to communicate with my bank. I was finally able to confirm my order and the same day they cancelled the delivery, citing "transportation issues". Since the car was in the Austin location, I asked if I could just pick it up instead of having it delivered. That's when they backtracked and said there was a problem with the car. So much for the "150 point" inspection. - Agents can't answer questions by themselves. They would have to put me on hold every time I asked a question. - I got an agent that could not fill in a purchase order. Did not understand the difference between "purchase price" "trade in amount" and "down payment". - Calling them is horrible. One minute ad intro followed by birthday/zip code verification - every single time. I can't believe they don't provide a direct line once you're in the purchase process. read more

Buying my car from Carvana was even worse than suffering through the process at a dealership. And then when I actually went to pick it up, after 3 delays, the mileage was 10,000 more than advertised. I bought this specific 4Runner because of the low mileage and had to pay a $1500 shipping fee, which I never would have done if I had known it had 38,000 miles instead of the 26,000 specified (which meant it was not under full warranty from Toyota). All in all a horrible experience. Unbelievably terrible customer service at every turn. read more

Simply put. U r criminals. That steal with your poor quality control and junk cars. U ask for down payment then after the fact verify the car is actually viable for sale. Then u find out it is actually mechanically fucked. And u keep my down payment this whole time. Scam!!' read more

Awesome Service , Seemless execution, Great timely notifications. Did not know carvana is so great. Highly recommended.

Selling our beloved Honda Fit was easy and efficient with Carvana. Carvana offered the highest price for the car. And the young lady who handled picking up the car was friendly and helpful. Thank you, Carvana, for a great, hassle-free experience! read more

For the most part I am very satisfied with my expedition. Was a little bother by the trade in amount I was given. The imperfections on the vehicle was noted but was missing 1. im glad I purchased using my credit union... read more

We sold our car thru Caravana south Austin. requested an offer on line; which after a straight forward online questionnaire and photos posts we received an offer that was more than fair. we dropped the car off the next day. didn't wait at all. signed papers and received and wire transfer, which landed in our bank account in less than 24 hours. great, easy and pleasant service. highly recommended. read more

The purchasing process with Carvana was smooth from start to finish, twice!!(due to outside sources) Carvana really alleviated the stress that I had before I picked up the phone to make a second purchase with them. The inventory is large, the cars are reliable, and communication and delivery were stress free and greatly appreciated!!! I tell everyone to buy Carvana!!! Best deal in town! read more

Carvana was such a great experience. We decided to upgrade and sell our older model vehicle with great mileage and received a great offer. Their process is very customer friendly and they set up everything for you to enjoy a seamless selling experience. They come to your door to evaluate the vehicle and leave you with a check if it "checks" out. The only feedback that I would give you to optimize the experience is to call Carvana directly once you upload all your documents to ensure they have received everything to pay off any liens and such. I will definitely do business with them again. Highly recommended. read more

I sold my car to Carvana for way too little. It was the worst experience because I could'nt find the place because they didn't even have a sign up. It was a sign from the company that had moved out. Then all the doors were locked and the guy came driving up saying we couldn't go inside. Everything had to be done outside in the heat on the hood of a car. I thought the guy was rude and I should have gotten more for my car. I would advise anyone NOT to use them. What a half a$$ed operation they have. I hated the whole experience. read more

It was an excellent experience, well optimized process and good value for money for my 2011 Honda CRV

I hate leaving bad reviews but getting a new car's not supposed to be this troublesome. To start, the day they were dropping off the car, they showed up with the wrong one and had to swap it out and showed up an hour and a half late. It was fine, just annoying. Then I take it to get state inspected and told it didn't pass because I had to drive it a few hundred miles so brought it to another place a few days later and it passed. 40$ for that.. Also fine, just again annoying.. Then to top it off, the change oil light came on within the first 4 days. Brought it to a place that was on their list of mechanics but found out after, they only did diagnostics for carvana, and not oil changes. So out 110$ within the first 7 days after dropping stupid money on this car. Otherwise it's fine but given the 150 point inspection and having such low mileage. having to do this much when i'm just trying to get used to the car is ridiculous. Definitely ask them to make sure its all up to snuff before you take the keys. read more

Just sold a nice car to Carvana and it was an extremely positive experience. We did everything online except the final delivery and paperwork. We were deciding how to sell and sent them the info. We guessed at mileage. Got better price than other places and when we entered the actual mileage they upped the price they gave us. What a great company. Happy as can be. read more