It hurts me to write this because I once had a good experience with Carvana. But when a drunk driver blew through a red light and totaled my vehicle, I tried purchasing from Carvana again. The insurance company totaled the vehicle, issued a payment to Carvana and I had gap insurance that covered the remainder of the loan. Carvana insisted that it never got the gap payment and said I would have to pay the thousands left over after the original insurance payment before I could buy another vehicle from them. Sorry, but I don't have thousands of dollars just lying around after a down payment to pay that off and for Carvana to issue a refund whenever it decides to admit that it got the gap money. I've argued for hours with multiple "customer service" people about it, trying to get the hold released from my new purchase, but to no avail. As a result, I've canceled the purchase and I won't go back to Carvana again. read more

Good fast easy service. Just wish I could have gotten a little more money. Staff was friendly and efficient.

Seems like a great idea and service, if it worked. Our experience was worst-case. We selected a very nice vehicle and signed all the paperwork to pay in cash -- direct from bank account along with routing, account number, and even had one of them verify available balance. Delivery was scheduled two days out at the Carvana lot/vending machine in S. Austin. Beware that Carvana will insist you insure the vehicle you are purchasing and show proof of insurance prior to picking up the vehicle. Then you'll get an automated email that your delivery is delayed, and rescheduled two days farther out, at 08:00A on a weekday, without explanation or human interaction, or the slightest care that you might have a job with meetings and commitments, and you also need to coordinate a second driver with the same commitments, etc. Plus, now you're paying insurance for a car that you haven't received. For two days. Their automated email suggests that you also "contact your insurance company and adjust your coverage start date, in order to save you some coin". Literally. Had a 'customer advocate' reach out via phone to apologize but offer no remediation of the issue. This happened multiple times during each subsequent unexplained reschedule. Each time, they were courteous, but also very careful to explain that the new scheduled pick-up date "cannot be guaranteed". You know, because this is all one big vast machine, human beings make mistakes with barcodes, and they think your car is in Oklahoma City but not quite sure. We were patient and decided to wait out for the third reschedule, which was 1.5 weeks after the original one. Less than 24 hours out, automated text to phone, "We are so sorry, you need to reschedule your delivery.". This time, no suggested time when the car would be available at all -- just reschedule, I guess. Customer advocate called us during business hours, courteous, but no explanation. This time they think the car is in Blue Mound, TX, but the system shows it in OKC. Earliest pickup is four days out, on a Friday evening. No guarantees on delivery, they are careful to state. I personally think the car is damaged, despite what the Carfax says, and they are attempting to repair it. I have no idea, and I do not believe Carvana is being honest. All of the emails that get sent do not have returnable email addresses or phone numbers -- the advocates say to log in and 'chat' with whoever is on the other end. Tremendous waste of our time, and honestly quite surprising since we quickly jumped through all the hoops being a cash customer. Carvana fails to deliver. By the way, given all that we went though the last communication suggested that they were going to send us a $150 check for our troubles -- contingent on us following through with purchasing the vehicle that never is deliverable, and also that it would take up to 20 days or more to receive the check. I'm not certain how this company stays in business? But again, it is more of a machine than a company. read more

I filed a CFPB complaint in regards to the stonewalling I received from Carvana after someone attempted to purchase a car using my information and Carvana refused to provide any evidence to the Travis County Sheriffs Office. I received a response May 5th from Cynthia Murrieta Senior Analyst, Compliance. Strangely she claims that they have never received any communication from me in regards to my complaint despite multiple documented phone calls and emails with names of who I spoke to attached. She goes on to state that the email that all the Carvana employees told me to email (identityprotection@carvana.com) is wrong and that I should actually be emailing is identitytheft@carvana.com! To nobody's surprise, if you try using that email, you will get a send failure message, because that email does not even exist. Regardless of if somehow all my communications were lost on their end, the CFPB complaint laid out everything in detail and she didn't address any points such as why they can't speak to the Travis County Sheriff's office or why they won't remove their credit inquiry from Experian. I then emailed Cynthia directly at cynthia.murrieta@carvana.com. I doubt I will receive a response. This is a garbage company not worthy of their 2.5 star average on Yelp. read more

Sold my car to Carvana, quick and easy, paid $40 and they picked it up. Offered $3k more than the dealer.

Weston is very professional and the whole selling process on the Carvana website is very smooth.

Terrible experience all around. It seemed like it should have been pretty easy. They had the car I wanted and I had the cash in the bank to buy it. It was a little overpriced but I though the convivence would be worth it. WRONG! Carvana would not transfer the car until they could verify that I really had enough money in the bank to buy it, but they were so incompetent that it took them 3 days to get that done, even though they had all my banking information. That caused the delivery date to be delayed. The original delivery date would have given me the car the day before my insurance rental coverage ran out, but now it cost me 3 days of rental out of my pocket. About an hour before I was scheduled to pick up the car I got a text from the Carvana dealership saying that my car had just been "detailed", but there were some spots on the paint that would not come off. It turned out to be tree sap, which will come off if you have the right cleaner. The kind of thing that someone who "details" cars would have on hand. The car hadn't even been cleaned well, let alone "detailed". There was dirt below the windshield where the wipers rest. There were potato chips, candy and wrappers under the seats. I took the car because I really needed it and didn't have time to find another, but I won't be shopping with Carvana again. I bought a second car from another nation wide used car dealer the week after this one. I walked in and wrote them a personal check. They asked me to log into my banking app to confirm the routing and account number on the check and that was it. It took about 2 minutes, not 3 days, and that car was delivered to me spotless. read more

Was greeted on time for my appointment. allowed to test drive the vehicle with no questions asked before starting my trade in. The actual transaction took minutes to finish. Carvana also offered me roughly 10% over bluebook for my car. Most local dealerships were offering below, while also asking the same amount as Carvana for their vehicles. read more

Great buying experience. Bought a car there with no hassle, they were very friendly and easy to deal with, and they honored the warranty to fix a couple of issues that came up within the 100 days. Excellent way to buy a car would recommend! read more

Sold my car to Carvana - I was impressed. Quick turnaround and quick payment. Nothing but great service.

carnava Actually paid me more than car max and it was a faster deal!! But the advocate that assisted me was rude and told me I did something wrong on the appraisal of the vehicle. She left me there dealing with my own problem instead of assisting me with a solution when I explain to her that I drove 5 hours to take the car to sell and didn't care. I escalated the issue and upper management resolved my problem. Thanks carvana but you need to show your advocates more empathy and problem solving to customers. read more

We sold our 2021 Tacoma to Carvana last week. Every step of the process was so easy and quick! We filled out all of the info online, got an offer that was 3000k higher than everywhere local. Set a pick up time. We live outside of Austin so paid the $190 for Carvana to pick up. The Carvana rep showed up on time, did an inspection. Initiated the transfer of funds. The truck was towed a few hours later and our loan with Toyota paid off within 5 business days. Will use them every time provided their offers remain competitive! read more

I have had the worst car purchasing experience with Carvana than I have ever had. To begin with, their employees instruct you to commit fraud, when you try to speak to upper management, they (the customer service agents) tell you it will do no good and they will pass the information on. Their follow-up is even worse. They have been contacting me daily for over a week telling me they need more documentation from me and are sending stuff to me...they have yet to send any paperwork. I have contacted them multiple times asking them to send it, yet I still do not have it, for whatever reason they will not send the paperwork to me, they won't stop harassing me either. I am perplexed by them. read more

Sold my car very easily, no nonsense. Got a good offer online, made an appointment, someone came to pick up the car and wire me the money. Quick, easy, no bs. Very happy with Carvana read more

FIVE STARS ALL THE WAY AROUND. After shopping at multiple dealerships and not having the best experience, my colleague referred me to carvana. I have not stopped telling all of my friends how great of an experience it has been! Easy, informative, and every person has been SO KIND. If your thinking about using Carvana, just do it and you will not regret it. read more

Carvana Austin - Car Dealers Near Me - Austin, Texas

Excellent New Experience. I love my 2013 Toyota Camry had it from day one with 140 Mi on it drove it out of the showroom. Today I sold it to Carvana 73,515 miles on it. I had no problems with this vehicle, to me, it was in excellent condition. This is my first time with the online sale of a vehicle, it was great, I mean excellent, They did a beautiful job from the start of picking up the vehicle and handing me a check. Just like the commercial on TV. Wonderful five no six stars to Cavana of Austin. I had five offers from online sales companies. This was the third and in the middle from the top offer. The first one was a lot more money, but they did not comply, they seemed to skip a beat and not call me back. The bottom offer was too low, and they too didn't bother to call me back. Carvana is the one to call, I highly recommend Carvana of Austin. Robert Ramos... KG5NTP read more

Unfortunately, our new vehicle arrived damaged. Upon delivery to our house, our new vehicle was damaged on the Carvana delivery truck. The metal guards on the delivery truck rubbed a large gash in the side of our 2018 Tahoe. Additionally, the vehicle had a damaged front bumper that was not reported on the Carvana website. The bumper had glue and a really bad paint job to hide the damage. We sent the Tahoe back for Carvana to restore. Sadly, Carvana would only repair the gash on the side of the Tahoe. They wouldn't fix the front bumper or lower the price at all. Multiple members of the Carvana team told me that they would not buy the vehicle from Carvana if they were my wife and me. We decided to not move forward with the purchase. I will never buy a vehicle from Carvana. They advertise as not selling wrecked vehicles...that's a lie. Unfortunately, someone else will buy the Tahoe and not spot the damage. This company is very unethical. Stay away from this organization. There is nothing convenient about this organization....they only complicated our lives for a week. Horrible! read more

L, 1 star is too much. Originally supposed to deliver my car (out in the country) but the couldn't find it so asked me to meet them to pick it up. Ummm, you have my vehicle so that isn't an option. Then went to vending machine to pick up and it wasn't I had to go all the way opposite of my side of town for it. I chose another cer and it was delayed so I needed mileage as I wasn't paying their $1 per mile as it wasn't my fault they delayed the new car. I had to buy a new windshield wiper the the.rear window too as it didn't have one. Dangerous. Customer service SUCKS. Had to do by text and it seemed like I had to repeat myself every time to a new person which was annoying by itself. ​Most unpleasant experience in my life. DO NOT RECOMMEND TO ANYONE. They have $22 k cash ​of mine that quite frankly I want to cancel and tell my bank it's a fraudulent charge BAD experience. read more

That was the easiest transaction I've ever done in my life, especially for a car. I uploaded my Title and my drivers license and a picture of the odometer along with my pin number and I had an offer within minutes. I excepted the offer and drove it to the Carvana dealer and was in and out in 15 minutes. Absolutely amazing experience, I'd recommend this to everyone! read more

This review has nothing to do with the advocates at the south Austin location and everything to do with the customer service of Carvana itself. I purchased a vehicle on 4/8 and was thrilled about getting my 2020 VW GTI. The initial process was gratifying and perfect. Looking through the cars online and seeing the imperfections was seamless and easy. Then came the hard part. On the 7th day after my purchase my vehicle wouldn't start. I contacted customer service about the issue and was told that if it's the battery there's nothing they can do about it because a battery is a wearable part. Which means carvana either didn't load test the battery as they stated or a perfectly good battery just decided to die. Instead of trying to help they just quoted company policy and when I asked for a manager or anyone higher that could help was met with "there's no coverage for wearable parts." This car was very expensive and I know that's my responsibility but to have to come out of pocket for something that never should have been passed is not only a terrible thing to do to your customers but to have a customer service department that doesn't actually help is so dissatisfying. I'll never use them again after this fiasco. read more

If you decide to purchase a vehicle through carvana make sure you get it checked by a real mechanic, don't do what I did and trust their "passed inspection" guarantee. I started hearing rough gravely noises recently and took it into the shop, turns out my brakes and rotors had significant rust despite having less than 30k miles on the vehicle. The first thing the brake specialist asked me was if the car had lived near an ocean because you wouldn't get that kind of rust here in Austin with that young of a vehicle (turns out she was right, my vehicle had been shipped down from New York). I contacted Carvana hoping that they would be willing to resolve this issue since they never disclosed this information when I bought the car. I was told that because it was a wearable part and because I was outside of the return window, I was basically up s*** creek. This was also not covered under their insurance plan (which is also a scam). If you are looking to buy a vehicle, my recommendation would be to go elsewhere. The convenience of having your new vehicle dropped off may seem appealing but dealing with them after the fact when a problem arises is a nightmare. read more

Carvana Austin - The brakes and rotors that passed Carvanas inspection on a car with less than 30k miles, they also didn't disclose this issue. - Car Dealers Near Me - Austin, Texas

Amazing transaction from start to finish. No back and forth with Dealership Finance Managers or Salesman. Approved me when everyone else wanted more money or wanted to choose the car they said I should have as a Starter Car. I have never bought online and was very skeptical but this may just be me our deal was great. 2018 BMW X1 low mileage and excellent on gas. Absolutely no hidden fees or delays. read more

Excellent experience selling my car to Carvana. Easy to follow instructions and helpful staff/evaluators. One hint: They don't necessarily pick up the vehicle at the same time as the final evaluation and check. Great experience overall though. read more

this was the best experience in buying a truck I have had. the experience in going through the process of buying the truck and the communication thought email and the 1 call phone was easy as well. Delivery was exciting I got a call and the time frame it would be dropped off and the signing for it was easy as well. read more

My experience was actually really great when it came to customer service. I hate to sit in a sales office going back and forth with financing and all the up sells they attempt to sell you, and the hours wasted. Going online was easy and the process thus far was extremely smooth. My only complaint, the car should seriously be detailed prior to delivery. The interior photos doesn't show the dirt and so forth, although I'm thrilled with my purchase, having to spend two hours cleaning, or bringing it up to my standards of clean, is not thrilling. The process is easy, the delivery was smooth, the paperwork was simple. Just expect to spend some time cleaning it. Looking back i should have complained and made them get it detailed prior to excepting the vehicle, but hind sight is 20/20. read more

Carvana Austin - Car Dealers Near Me - Austin, Texas

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Delivery rescheduled twice and worst customer service I had ever experienced. Ended up canceling the order and buying a better car in a local dealership with real people that treat customers as they should be treated. As per other posts ... curious to see how long they will still be in business with this level of services. read more

More "hotspots" / missing paint - than the website showed. And these are not small chips. Car profile also showed 2 floor mats in the trunk (both for the front), they were not there when the car was delivered. But there was dog food in the trunk - guess an employee used it for personal errands before being sold. Car profile said it came with 2 keys. One was "lost" in transit. Wheels/rims more rusted than profile indicated. This could have been indicated as a cosmetic hotspot on the online profile. Long story short: The profile was not accurate in terms of cosmetic blemishes/hotspots and did not arrive with the number of keys or floor mats indicated online. read more

Worse experience ever, they say they do a full inspection but here I am one month later to date with a dead battery, rain leaking inside my car from a windshield they replaced prior and doesn't show on the carfax. Carvana not holding themselves responsible for this Lincoln MKZ 2019 that they received a huge down payment for are saying the Texas heat caused the car battery to die in less than a month! The keys to the car battery was dying when they dropped it off and they wouldn't replace that battery neither. read more

Had to bite the bullet and "order" a car even though I've heard bad things. Car was supposed to be delivered yesterday, but 2 hours prior I get a call saying the delivery would be delayed until 2 July. No explanation, no refund or discount on delivery fees. We planned a family trip this weekend based on the idea we'd be getting our vehicle -- now we are left having to cancel with no refund. The people at Carvana kept saying they wish they could help, but can't refund or discount delivery fees. Guess what -- you're running a business. If you can't deliver what is promised at the scheduled time, that's on you. I won't be ordering another car ever and I suggest you don't as well. read more

What an incredible experience and in a very good way. I had the awesome fortune to deal with Teresa Aragon and couple of other senior people in the corporate office concerning a process issue that turned out to be an issue in their system. Being a former developer and consummate nerd I thought it was cool that I helped them discover a bug! Now onto the car buying experience. What's not to like? The process was extremely simple, signed a few Docusign docs and picked up a like new Ford F150 in less than five days from initial website visit to driving away from the Austin vending machine. - Truck was better than described and looked better than the pics. -Immaculately detailed in and out, the engine looked new. -36 gallon tank full of gas. -Pickup took less than 15 minutes. -Awesome box of Tiff Treats cookies and Carvana cups. - The vending machine experience with Carvana token as a souvenir! Color me a Carvana advocate and will be a repeat customer. read more

Carvana Austin - Carvana Ford 150 4WD four doors open post sale! - Car Dealers Near Me - Austin, Texas

I have now sold 2 cars using Carvana services. Bother easy and fair getting me the amount of money in the initial agreement. Highly recommended! 5 stars read more

It was my second time selling to Carvana and first time buying. The process was easy and automated, however, I was also able to communicate directly with a live person throughout. There were a few hickups on adjusting pricing because I changed my mind on a purchase, however, it was all resolved on the back end. I continue to be amazed at the great no-haggle offers that are made. We'll see how our Kia Niro fairs as its only been a week and looking forward to a smooth registration process. read more

Once I decided to sell my car, the process went pretty much as advertised. My problem was that, initially, I was working under the assumption that a truck would come pick up my car from the driveway. Not in Odessa, Texas! After furnishing ID, title and banking information, scheduling is the last step in the process. That's when I found out the nearest place to make this exchange was 310 miles away in El Paso! Perhaps the online process should include this information much earlier. Like right after the zip code is input? I decided to decline the offer and had allowed it to expire. Carvana then increased the offer enough to change my decision. I guess that's another thing I would.complain about. I really don't believe my car went up in value during that 2 weeks. This means the initial offer was lowballed by almost 10%. Give me the price up front please. If I wanted to play games, I would have gone to a local dealer and saved myself a trip to El Paso. The people i dealt with there were a pleasure. No complaints in that department. I know for sure the car would not have brought this much as a trade-in. read more

Carvana Austin - 2009 Shelby GT500 - Car Dealers Near Me - Austin, Texas

Check the paperwork. I drove our car off the lot at night, looked fantastic, but noticed there were chips on the windshield the next morning. When I called they told me there was nothing they'd do about it, but I could swap it for a new one if I wanted. This seems like an extremely wasteful business model. Happy with the car aside from that, but we were given no instruction to that effect from the in-store advocate, in fact, he told us any repairs at all could be completed with no out-of-pocket for the first 14 days. I'd recommend you double-check the car outside and in before you leave, and probably don't pick it up at night! read more

I bought a truck off of Carvana.com and at the time of delivery, I noticed a crack in the windshield that was not disclosed on the Carvana listing. I brought it to the delivery drivers attention and he said "I didn't notice that during the pre delivery inspection, it must've happened on the road" and he noted it on the docs. I requested a call back from caravan and explained the issue. During the following 2 weeks, I had to keep requesting a call back due to the fact that no one from Carvana would call me back regarding the cracked windshield. Today they told me that they are denying the repair so I will be stuck paying for it. My advice is that when your vehicle is delivered to you and if there is any cosmetic issue that was not disclosed, then you should refuse the delivery until Carvana fixes the problem. read more

Purchased a car over a month ago and immediately paid off the small amount financed after taxes. Paid cash for 3/4 of it upfront. Horrible Customer Service. Still no registration or tags and any time you call they basically shrug you off. Our vehicle arrived dirty inside and out and also with two low tire pressure lights on bc their compressor wasn't working. Overall it has been a terrible experience and still continues. I could have gotten the vehicle registration done in a day and had tags. Once they had my money they did nothing to help. Unreturned calls. Temporary plates about to expire and they honestly don't seem too bothered. Process started out easy but now 40+ days in I would never deal with Carvana or MyGo Financial. No one from either company knows what is going on. Bounced from call desk to desk. What a nightmare.... read more

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Very convenient and easy. I cannot think of other companies, especially local auto maker dealers anymore.

Easy and less stressful process, I would definitely recommend getting a reliable and affordable vehicle from Carvana. Thank you guys for my purchase. read more

I needed something more efficient. I picked a car and gave them my trade in information. The interest was a little high, but I figured I don't have to deal with the sales rep at a dealership, so I will try it. They called me to let me know that the vehicle had an issue and they weren't going to deliver it until it was fixed. It was supposed to be two weeks turned out to be a month. First time out the vehicle left me stranded. I called them and told them I wanted to exchange it. That process was very difficult. It wouldn't let me assign my original trade to the new purchase. A ridiculous number of phone calls and I was able to get it fixed but not after losing several of my desired vehicle picks. The new interest rate was almost 20%. I complained about it and their excuse was every car and every buyer has a different interest rate. Considering that they're making $4000-$6000 per vehicle purchase plus the money on interest. I am no longer interested. I chatted with him via messenger about just getting a check for my trade-in but the person was slow to respond and said he couldn't help me. He said to call Lynn. I was transferred four times over an hour and a half. Last person told me I was transferred to the wrong department. She said they would have someone call me in 1 to 2 days. In the meantime I don't have a car to drive I'm very disappointed. I feel for the amount of money that they are making on each sale warrants real customer service not the BS they are dishing out. I will be lucky to get a check for my vehicle within the next 30 days. It probably won't even be for the amount of agreed upon. I would rather have someone call me to straighten this out rather than get a response that says please call one of our associates in our 800 number and will be happy to assist you read more

Thanks for getting back to me Teresa. My account is under jHoppus2002@yahoo.com. No one answers or returns calls from the number you provided. I have submitted two sets of your required papers and no call back.....ever Teresa from Carvana. I know that you are a BOT and not a real person. What else could explain your replies Update 8/10. I can't give up. Is Carvana still in business? Got a new offer the other day. 4 unanswered or returned phone Update8/22 well I finally gave up. After dozens of unreturned phone calls, numerous offers for my car, and the fake customer service rep, I did a deal with one of their competitors. Took 2 days for everything. The absolute worst customer service experience in my life. Maybe Teresa will try to convince me that someone will be calling soon read more