Joseph C. Had my vehicle in and out swiftly. He provided excellent service, answered all my questions and had a great attitude. Thank you Joseph and team read more

South Austin Nissan - Car Dealers Near Me - Austin, Texas

Take over an hour to get my vehicle. Service is dismissive and just wants to be left alone. Telling me my keys are in a different part of the dealership that isn't a part of service? Finally get my name and number searched instead of guessing where and after waiting 45 minutes for my vehicle to come out the car is on complete empty. I dropped her off with 300+ miles in the tank and my car is bone dry. I know the service done shouldn't need that much gas usage. After dropping thousands for service i'd at least expect customer service. read more

Daniel Sanchez & his team are fantastic! He came through for me with an automatic door lock issue on my Nissan Rogue! Daniel helped me get full replacement under Nissans special consumer protection program fully paid by Nissan! read more

Terrible service department Jay Carlos, the service department manager is a straight up liar. Quoting me one price and then you get to the register and it's a whole different price. When it was just a battery warranty.. They tried overcharging he apologized, asked us to come back and when we did treated us terribly please do not go. Hair do not waste your time. Do not waste your money read more

Not surprised since this place has such bad reputation. Dropped my car off on a Monday they didn't even look at it until Friday and then when they did they couldn't find what was wrong with it. Not sure why they needed to keep it for a week. Then when I call they don't answer, instead the customer service representatives from Subaru answer and offer to transfer you to Nissan because Nissan doesn't have enough workers? I don't feel like they are Nissan experts at all. And I honestly think anyone should think twice before coming here or buying from them. read more

Terrible customer service, had my car in the shop all week still no straight up answer on what's going on with it . They keep putting me on hold and transferring me to different people and they just hang up on me . read more

I've stopped into South Austin Nissan many times (mostly for oil changes). The takeaway is that South Austin Nissan is very inconsistent and most of my experiences have been sub-par or par. Key Pain Point: -Time: It takes them a LOT of time to get things done. I've had appointments and I've dropped in. Every experience has had me staring at the clock. -Service: sometimes folks are nice and helpful, sometimes folks seem annoyed with your presence. -Consistency: sometime my car gets wash, sometimes it gets washed and vacuumed. Sometimes it's washed well, sometimes the wash is crap. On my recent visit it didn't get washed at all. Why do I go back? I own a Nissan and the location is close. I've also appreciated the wash they do (even if it's not always great). There's a clean place to sit, wait, and have a coffee. All that said, I am seriously considering going elsewhere. read more

Joseph was responsive with what was going on with my car. He even sent pictures to show me. Once they found out the issue it was fixed the next day and it's been great!! read more

Unhelpful idiots with very thin skin. Inquire about a car that they advertise, but they don't really have the car. Wait a few days for them to actually get the car and they send you a video of such low quality that it might be of koalas mating. Tell the salesman, DAVID GOMEZ, that you are no longer interested in that model, and tell him EXACTLY what you are looking for (Certified, pre-owned, Platinum trim) only to have him ask if you want new, or used. Pretty sure 'Certified New' is not a thing. I know that good help is hard to find, but is it really that hard? Direct quote from DAVID GOMEZ when I pointed out his mistake: "Hey boss have some manners. You dont (sic) know me like that Good luck." Yeah, good luck to you dealing with the public, DAVID GOMEZ. read more

South Austin Nissan - Car Dealers Near Me - Austin, Texas

Saw a truck pop up online and wanted to purchase it (cash.) Clicked the button to confirm availability and was told "Great News! The truck is available." I confirmed again, and explained I didn't want to drive an hour if the car wasn't there, (even offered to give my cc to hold). I was assured it was in stock and in great condition. We drove an hour, waited in the salesman's room as he awkwardly asked if we were looking for anything in particular. I told him no, that specific truck. He walked in and out of the managers office twice and told us "that truck was sold this morning." And then said "but I can show you some other stuff...." I didn't confirm for a specific truck (twice) and drive an hour for your bait and switch stupidity show. I cannot believe a business can be this unprofessional. Lame. So incredibly lame. read more

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SAUL VELA--thumbs down --Reposting from Google Review--09/23/23 Reached out to services dept early to reschedule appt. The main secretary transferred the call. The call rang and rang then hung up. I tried multiple times to reschedule. I finally spoke to the same woman and she said she would reach out to a service provider directly since the services side was busy. I spoke to a man on the phone; he said they would be able to squeeze me in. Once I got there, I worked with Saul Vela. I had my 8 month old with me and it was difficult to maneuver the service department with a stroller. Saul Vela stated that they would, "try to get me in but I was over two hours late to my appointment'. He may not been aware of everything that transpired previously so I told him that I called in and was told that they could fit me in. SAUL Vela treated me with contempt and offered little support. I was thinking of rescheduling entirely since the whole ordeal was subpar. I decided to wait for them to get me in and requested a shuttle service to get me and my infant home while they worked on our vehicle. The older Hispanic gentleman that took Us home was extremely helpful. I will only be returning to sell back the vehicle if they get so lucky read more

South Austin Nissan - Car Dealers Near Me - Austin, Texas

Service Department seemed shady and deceptive. Took my Nissan in for an issue with my A/C only blowing out of some of the vents. They charged a $150 diagnostic fee, then said they needed another $150 diagnostic fee to keep researching the problem, because they couldn't find anything wrong with the first thing they checked. Then they said I needed to replace the whole AC/Heat system for $2,000+ which I declined. Then when I came to pick up my car the AC was working perfectly fine. I suspect they found something minor during the first inspection and just wanted to gouge me for another $2,000 in parts and labor to fix a problem that no longer existed. I'm glad I was suspicious and didn't bite. It just didn't smell right that the whole A/C unit needed to be replaced when it was blowing cold, just not directed t the right vents. Oh and they tried to tell me the car was throwing codes for a transmission problem, but dropped all mention of it when I told them I hadn't experienced any problems with it. I suspect they made it up. They also "suggested" 11 other overpriced repairs including an "overdue oil change" based on the fact that I hadn't gotten an oil change from that dealership and assumed I had never gotten one, despite the last oil change being 3 weeks prior at another place. I can't tell if they are shady or incompetent, but avoid this dealership at all costs for service. read more

Honestly not sure what's with the had reviews but my car buying experience was great! Had my eyes on a Escalade and Steve helped me out with test driving and discussing logistics! Would like to give a huge shoutout to the finance department for getting me in this vehicle! They dropped the price of the vehicle considerably just to make sure I was able to get into the vehicle! My 2nd car through Nissan 1st time here and will be back in the future! read more

Beware! I left my Nissan Titan truck here for service because it was under warranty. A generator was stolen from the bed of my truck. Whoever stole it scratched up the back of my vehicle as well. Management has failed to call me back and refuses to share camera footage. I have tried contacting them on multiple occasions I am always told that "the service team would never steal." It looks like I will have to file a police report and take them to court to resolve this. Daniel from service was in charge of this repair. He does not respond to my voicemail messages. Their marketing manager is most likely going to leave a comment below with a generic response. Please note: if this review is still up, they never made an effort to resolve this issue with me. read more

South Austin Nissan - Nissan removed this tank but never put the bolt back - Car Dealers Near Me - Austin, Texas

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Big car dealerships get a bad rap and everyone has their issues. But I recently purchased a used car from Nick at South Austin Nissan and was happy with the experience. I also dealt with Oscar, their sales manager, and they're both awesome people to talk to and deal with. This dealership is not without their problems, of course, but the staff stand behind what they say and have taken care of the few issues that have come up since I purchased my car. I'd happily buy another car from them. Thanks, Nick & Oscar! read more

South Austin Nissan advertised a used vehicle (2022 Toyota Tacoma Limited 4x4 with 9,732 miles) on multiple platforms (their website, AutoTrader, CarFax, etc.) for a price of $39,998. I called and explained to John (Internet Sales Manager) that I'd like to purchase this vehicle for the advertised price. He transferred me to Sammy Rodriguez, who explained that she would check the vehicle and send me a buyer's order. Once I received it, the price was significantly higher than advertised: $41,998 "Market Value Selling Price", + $4,299 "Protection Package" + $3,989 "Market Adjust" + fees for a total of $54,802.08. This is clearly a "Bait + Switch" method and FALSE ADVERTISING. Consumers beware!! read more

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One of the worst experiences I've ever had buying a car. Manipulation, bullying, lies, unprofessional and sexist. They don't like woman who can read and speak. From the looks of their previous reviews, I'm not wrong. read more

They backed out on a deal and strung us along for weeks saying the car we "ordered" was in transit, don't try to but a car there with cash all they care about is the interest from a loan, money more important than customers. read more

South Austin Nissan - We r here to hopefully buy a new car for Yolanda. - Car Dealers Near Me - Austin, Texas

First and Foremost thank you to Andre Nieto for his help during this time and his hard work to get me my money and keep me informed on the progress. Unfortunately if ONLY the financial team wasn't lazy and actually did their job then I wouldn't be having this issue. Clean house of all the lazy workers because there are people out there who would love to have their job and would do it WITH EASE. Clean house Nissan of South Austin or continue to have bad reviews. This is your WAKE UP CALL. I was promised to have the money for the sale of my car in 2 weeks and it's been more than two weeks and there is still no answer back from the FINANCIAL DEPARTMENT! This has put me in a bad spot financially. I do NOT recommend ANYONE do business with this company until they get rid of the incompetent workers, they have shown by multiple negative reviews that this is a common practice and there is not consideration for the customer. This has been one of the worst experiences I have had with a company. Protect yourself and DO NOT do business with Nissan of South Austin! read more

My wife has a 2019 Nissan Pathfinder. The brake switch was failing intermittently. I was out of town on business so I asked my wife to call the dealer and ask for a quote to replace the brake switch, $40 part and takes about 15 minutes to replace. They verbally quoted her $100 over the phone which sounds right. After she dropped it off, they sent a text and said it is mandatory to charge a one hour diagnosis fee or they could not make the repair. She didn't know what to say other than please proceed to make the repair. After all was said and done, they charged her $155 for a diag fee, we already told them what the problem was. $37 shop fees for rags and disposals, additional shop fees and then labor for a total of $400. The service adviser told me that they now charge $225 an hour. They absolutely took advantage of a woman who wanted and needed to have her Nissan repaired .the service manage tried to justify their con by stating they charge these fees to everyone. I will never take another one of my Nissan's there again. read more

DO NOT DO BUSINESS WITH NISSAN I urge anyone considering doing business with Nissan to reconsider and explore other options. The lack of accountability, communication, and preparedness demonstrated by Nissan Corporate is simply not worth the risk. Save yourself TIME, MONEY , and FRUSTRATION-by looking elsewhere for your automotive needs. I PURCHASE A NEW ROGUE 2022 with O MILES and my car been sitting at the Nissan Service department for 2 months Due to Nissan not having the pieces to fix the vehicles they sell. My vehicle is new and under warranty and Nissan Corporate haven't been able to fix the issue. THEY DONT HAVE THE PIECES FOR THE VEHICLES THEY ARE SELLING. SAVE YOUR TIME AND MONEY IF you are considering purchasing any vehicles at any Nissan. read more

I went to take my car today. I don't know much about cars, and they told me something was wrong with the battery that they needed to do something to it. I--trusting that they had my best interest at heart--said okay. They charged me 39.95 for cleaning the BATTERY TERMINALS after leading me to believe that this was ABNORMAL. Don't go here. They clearly don't have their customer's best interest at heart. Luis was responsible for helping me. read more

South Austin Nissan - Car Dealers Near Me - Austin, Texas

HIGHLY DON'T RECOMMEND!!!( Please read all to understand the level of customer service and deceitful of establishment) I don't think a car experience can be worst than what I went through. Not enough space to explain how bad it was please read pictures. read more

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Never, ever, ever purchase a vehicle from this absolute DOGSHIT of a dealership. You will be charged $40,000 for a $15,000 car, for absolutely no reason whatsoever. The management is delusional beyond belief, and this dealership has been steadily going downhill recently. Do not, under any circumstances, give this "dealership" your business. You will completely regret wasting your time with them. read more

I am very picky about giving reviews!! South Austin Nissan is far from me, but I was working with another dealer and thought I would stop in and see what they had available in pre-owned vehicles. I found 3 vehicles that would work at 3 different dealers. The SUV at Nissan was my top choice and they did everything to get the deal where it needed to be. Elizabeth was the 1st face of Nissan, her manager the 2nd and the GM the 3rd and each was fantastic. They are awesome to work with. I highly recommend Elizabeth, she will find a car for you and even help find a great deal on insurance too!! Call and ask for Elizabeth and let her know Dianna recommended her. You will quickly see why we liked her so much!! read more

I had an appointment after being harassed that I had to go in THIS week. My window to buy a car was going to be end of the month early June but it was insisted that since this big shot Houston manager was in town, I had to rearrange my schedule. Felt a bit sleazy that only he could grant these so called "deals". I had found a car I wanted on CarMax and they claimed they could beat this deal... I show up for my appointment to be greeted by a receptionist who says to me and another employee "she's a warm lead" instead of a professional greeting. They were late for my appointment (that's fine), but this big time manager never spoke to me in the 2 hours I was there. Despite the mask mandate in effect, employees did NOT wear masks (I took photos). I said something about this and they moved me to a different area so "I'd be more comfortable" instead of them following the city ordinance and their own posted signs. Long story short, they couldn't match CarMax offer, I wasn't allowed to keep their offer or take a photo of it (but told I could "write it down in their business card..."), somehow they increased their monthly price on me during the miserable negation process by 80 dollars , I was treated terribly, felt unsafe and this so called big time manager never even said hello. This place totally fits that reputation for sleazy car dealerships. I am glad I am not getting a car from there. Online car shopping is the way to go. Fast, safe, and none of the miserable haggling / scamming. Tristian who commented below claims they addressed this.....not with me they didn't. Awful customer service! Tell the truth! You sent me one useless message I'm happy to add the screenshot. Honesty is apparently hard for this dealership. read more

This is honestly the worst experience ever , I had bought an expensive car thru this exact dealership and purchased a premium warranty package it's been since January of this year since I bought this car and was told since I have the warranty to go to a different location to get anything I needed with the car fixed and the place they sent me to told me I'd have to go to the place I purchased my car at just for NISSAN to tell me they don't work on my car and hung up the phone ???! What was the whole point of me spending $4000 for a warranty that I can't even use ???? They are very rude and only care about getting your money DO NOT GO TO THIS PLACE SAVE YOUR HEADACHE AND MONEY AND GO SOMEWHERE ELSE they don't even deserve a star read more

I bought my car at the north location in 2014, drove it off the lot with 17 miles on it. Great experience, great car. It is 2024 and I hit 50,000 on the drive home from this very appointment. I don't drive often. It is the middle of Texas summer, which equals HOT. I have been driving more than usual lately and noticed my AC blowing warm. I needed an oil change anyway, which I always do at this location regardless of the crazy long time it takes. First I tried to make the appointment online which wasn't working so I participated in the chat. I get through all of the regular qualifiers of the chat only for the rep to tell me they can't set my appointment, I have to call. I ask why. Crickets. I call, get asked to be placed on hold and promptly hung up on. I try again online and am somehow able to complete the online appointment after this, yay! I arrive at my appointment and sit in my car waiting for anyone to greet me/take my keys like they usually do. I see people standing around, nobody is greeting me and again, Texas summer no AC so I move inside to the customer service desk. I wait for so long inside because they are backed up like crazy. I tell the person helping me eventually, I believe their name starts with a T, I need the AC checked as I stated on my online appointment. They tell me it will be $350 and a 5-6 hour appointment to run a diagnostic check. No offer to simply look to see if the vents were clogged causing a reduction of air flow/it might be a simple fix. I decline to their diagnostic check and immediately take to Reddit, which led me to Austin Auto Repair. I called, spoke with Gary the owner whom got me in the next morning for less than half of what the dealership quoted me, just to take a look. I also left with working AC. After waiting over 1.5 hours for an oil change, I paid and waited another 20 mins in the heat for them to bring my hot car around. The person that eventually pulled my car up was....combing her hair when she passed it over to me? Legit, comb in hair in my car. Such a bizarre awful experience. I asked Gary what it will cost me for oil changes at Austin Auto and moving forward, ALL of my business will be going there. I suggest anyone reading this do the same. read more

I highly recommend going and seeing Amanda Ray! She went way beyond out of her way to get us a great deal that was perfect for us! read more

South Austin Nissan - Car Dealers Near Me - Austin, Texas

Your superpower is to take your money elsewhere. South Austin Nissan is the pinnacle of car sales shadiness. Pricing, financing, hidden "dealer fees" (they call it EPP), are all worked and manipulated to inflate YOUR cost by 15-20%. I've been buying cars since 1989, and this place takes the cake for old-school scammy biz practices. Definitely a teachable moment for the younger generation - as the blatant, obviously deceptive price manipulation is right in front of your eyes. Your price is before the $499 fee for nitrogen tire inflation (on a $20k used car)... a $1700 ceramic coating... an "advanced" GPS for $700 and about 5 other things on the EPP list.. all a dealer scam. Don't fall for it. It's a trap... Even if they cut out all the add-on BS, the trust is broken, and I don't have any confidence they will do any repairs before delivery. They seem laser-focused on extracting your money, not delivering a good, reliable product. read more

DO NOT BUY A CAR HERE !!!!!! My girlfriend had a horrible experience here today. We are searching for a car to get around to and from work, and during this pandemic we thought we might be able to get a good deal on a vehicle. She had her own financing in place before we began. We purchased the car, gave a down payment, and took it home. The car salesman (Val) informed us a week later that the terms of our agreement had changed and that we needed to sign a new contract. We went to the dealership to discuss, and the Manager: SALVADOR CARDOVA came out and was your stereotypical car dealer. Once we expressed that we did not want to agree to NEW TERMS and asked for a refund, the manager said he would not give us the deposit back. We tried to schedule a time to come back to discuss when they were less busy and I started listing days that could work for us. SALVADOR CARDOVA asked me: "DO YOU EVEN KNOW THE DAYS OF THE WEEK?". Out of no where the guy went from discussing the change in terms of the contract, to questioning our intelligence. He then demanded that we return the keys to the vehicle and that he would not be issuing us a refund of our down payment. His behavior was aggressive and unprofessional and the situation further escalated. Someone from the billing department then spoke with us in regards to the change of terms, and we let him know that she was not willing to agree to any new terms. He then threatened to use her credit information to apply for other financing without her approval. He stated that her approval was not needed. We are in the process of filing a complaint with Nissan consumer services and the OCCC. I would suggest you don't shop here. These people are the reason car dealers get a bad rapport. I understand that contacts can be sticky, and suck sometimes.. but the disrespectful and unprofessional attitude is the biggest takeaway I have from this place. read more

South Austin Nissan - The manager here is rude af - Car Dealers Near Me - Austin, Texas

Where do I start. I usually don't like writing bad reviews but for this one I had to. I went in to sell my 2019 Lexus and was talked into buying another car to get more value for my trade in. I was told I was getting offered $35,000 and would get the trade for $24,888. I owed $38,000 on my Lexus and so I put a lot of cash down to even out. Comes to find they sold me the car for $29,000. Added a warranty for $5000, the. Added a gap insurance for $1000. My whole loan was $45,000 for a 2019 Honda accord. I went to refinance and was able to get a lower price by removing those warranties. Please please be careful and pay attention these people are notorious for taking advantage of us. Especially women, and even though I'm an accountant it was a fight and very stressful. I will not ever buy a car from them again. read more

My daughter took on her less than 2 year old Nissan Sentra for an oil change. These folks had her convinced that she had 4 'critical' things to take care of and about 4 other necessary services. Replacing a filter to the tune of $60 is ridiculous. $225 later for this service, I'm convinced this service department took advantage of a young college girl. Or, new Sentras are a piece of crap, considering they need alignment done when it's not even 20K miles. Oh, and brake fluid, oh and engine filter, and whatever else they wanted to make a dime off of. read more

Absolutely terrible customer service. They offered my boyfriend a lemon car and false Carfax report. They said they would do him a favor and lower the price out the door to 11,000. After he had two CO-signers they ruined his and their credit by running hard checks with multiple creditors. Then after sitting there for 6-7 hours he went to auto Nation and a manager known as Khan told him he would sell him the car for 7,800 dollars out the door. My poor boyfriend walked all the way back to the dealership to close the deal. However after driving it off the lot it started making noises and clunking. We spent an additional 900 dollars to have the huge oil leak repair and new filters, gaskets, and tightening the struts. We will be suing the dealership for keeping the car and giving us a disgusting loaner car for 7 days while they said they replaced all front and back struts and swingarms. They will not get away with this because guess what. We have money. Revenge is best served cold. read more

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Not a good place to search for a car. Salesman was young and learning. He was cordial and did the best he could but wasn't very attentive to our needs. Tried sell us car we said we didn't want and really didn't show us any others without us asking. read more

Worse first time car buying experience. Bought a truck and ended up with all these hidden fees that they didn't tell me about and adding extended warranty which I didn't want. read more

I'd give a 0 if I could. Scheduled a test drive of a vehicle. Was called 3 times between Thursday night and noon Saturday and then again a half hour before my test drive on Saturday. Arrived 15mins early and got the old let me talk to my manager, not that I could see this coming as they just called me. Salesman came back and advised me that the vehicle is not available or on the lot, this is less than 15 mins after I confirmed the appointment. SCUM BAIT AND SWITCH ALL STATS... Avoid South Austin Nissan at all costs... And I had cash in hand for this vehicle. Their loss. read more

Years ago, I took my Nissan pickup to these guys, told them the clutch start switch needed to be replaced because the truck would not start. It would start intermittently when moving the clutch pedal. The service advisor said ok. A couple of days later, I got a call it was fixed, and found out I had an astronomical bill for a new wiring harness. I argued when I went to pick it up, I did not authorize that, but was told that I'm not a mechanic and that was the diagnosis. It started for a day or two, then wouldn't start. I took it back, it was diagnosed as a clutch start switch by a different mechanic. Again, I was livid, argued, but was told that it must have been the harness before. Service advisor was way too rude, but I needed my truck, so I paid and decided to never go back. Several years later, today, I'm helping a friend find a used car, there's a car for what seems a fair price at this dealership. Against my better judgement, I suggest they check it out. They make an appointment, get there, the car doesn't exist. Classic bait & switch. They're shown a car for about $2000 more, drive it, and are somewhat interested. Salesman leaves, comes back, the advertised price has doubled. A line item I've never seen, "Market Adjustment" tacks on another few thousand dollars. Unbelievable. Never going back, my boycott from all those years ago holds to this day. Run away, quickly. read more

An employee hit my car while in a customer vehicle 2 months ago. The service department was a joke trying to get the repairs done and poorly handled the entire process. After multiple attempts to color match, they were dumbfounded and tried to sale me that paint will dry differently on plastic vs metal although the rest of the SUV was one color. They ultimately had to buy the vehicle. Then the next nightmare began. Kevin, the sales manager, has no customer service or follow up skillset. I have left over 20 messages for him in 2 months asking for updates and status with no response. I even left the GM message with surprise surprise, no callbacks. I have had to drive up to the dealership to talk to anyone face to face to get the run around. Nissan has over $7500 of our money- the equity we had in the purchased vehicle- and refuse to release the funds. My lienholder confirmed Nissan has received the title, which is Nissan's requirement, and I still don't have check in hand. The worst experience and handling all around. They have lack of responsibility for any situation and only out to sell you a car. Once they have sold you a car, don't expect any assistance. Whether it is service needs or any snags, Nissan will not have your back or help make it right. read more

Great service. Bringing my car for maintenance has been a great experience especially since they have done new construction. I like lounging in the new waiting area fully stocked with snacks and drinks. Loving the automatic coffee dispenser. As for the value of the service, bringing it in to be serviced (oil change) is much more affordable than JiffyLube. I was running into a lot of issues with jiffy and it costs way more to get serviced at jiffy than here which is mind blowing. I set my appointment online and even had a reminder call and text message. At the end of the appointment I get a full report of my vehicle's condition. I like that they are not pushy to get more services done. Over all I love it! read more

South Austin Nissan - Car Dealers Near Me - Austin, Texas