Good advertised price. Decent value on trade with a little negotiation. Smooth process through…read morefinance without high pressure tactics on extras. Avoid Saturday if possible, but even on a busy Saturday we got through in about 4 hours from arrival through test drive to purchase.

Kings of bait and switch. Attitudes of employees towards each other sarcastic and rude…read more Reel you in with BS, when the vehicle you drove over an hour to look at, has long been gone. Offer you one thing on trade and then cut it over half with untrue, disparaging remarks about your trade in, to justify deductions.

Got my car serviced flywheel issues and they were very communicative they were amazingread more

Evening all. I encourage people to read this review and then decide if you wish to do business…read morewith South Point Dodge Chrysler Jeep. I recently took my Jeep there because a noise was coming from the rear of the vehicle. Despite their horrible reviews, I thought that it couldn't be as bad as the reviews. I was wrong. I dropped vehicle off on a Saturday am - Phillip said they would take a look and call. I didn't receive a call from Phillip Saturday but did receive two calls from the dealership trying talk me into trading my vehicle, trade it before maintenance fees etc and before the mileage eats the value away. Interesting but, the vehicle has the "max" warranty plan. I called on Monday, no status - Tuesday - received an estimate for almost 8k...with a bunch of stuff to do - even though most of it had been done within the last 100k. Anyways - talked on Tuesday...Silence till Friday when I called enough to get a response. Phillip said it should be out by the end of the day. No news Friday, Saturday and could not get anyone to call me Monday. Tuesday - took the day off to go to the dealer for a response. The adventure went from bad to worse. I arrived around 1000 am - tried to find a parking spot. All the parking spots next to the building were filled with inventory, to include the 4x handicap spots. I parked in the one spot left in front of the door - marked visitor. A couple of people came out of the dealership and told me to move my car. I identified myself as a disabled veteran and that they had parked vehicles in the handicapped spaces. The response - there is a space at the end of the second row in the parking lot. This response - you have to judge for yourself. I moved my car and then went into the dealership to find a manager - amazing - none to be found. So - I then went to find Ashley - Customer Service Manager. Ashley went to find Phillip- who was with a "customer". Then Ashley took me to Ivan who could not reach Phillip. We ended up walking into the garage bay to try to find out the status...The tech thought they had the parts, but wasn't sure about the specific parts they were replacing....Going to save the additional writing, you get the picture. Vehicle was finished Tuesday afternoon. Called back to discuss the parking issue - tried to talk to Walter the GM - no response, finally spoke a sales manager. Also sent the Southpoint President a note - no response.

I am very grateful to the staff at CarMax South Austin! Not only did they help me secure the…read morevehicle I wanted, but they also helped me with trading in my previous vehicle. Thank you to Morry for helping me test drive cars and see what I wanted! Big shoutout to Jordan S. for making the purchasing process seamless and a great experience! She is EXTREMELY knowledgeable and made sure to answer all my questions and concerns with ease. If you are in the market for a new vehicle, I HIGHLY recommend working with Jordan!

CarMax: CrookMaxxing Lemon Slingers…read more The experience has been a masterclass in deceptive practices, zero accountability and zero fs given. What was wrong on day one: Service lights were already illuminated when the car drove off the lot (they keep deleting my photos here). Brake fluid and engine oil both overdue for service. The tailgate was also inoperable. CarMax advertises a rigorous 125-point inspection on every vehicle. Well their service department must be blind. Dash lit up like a Christmas tree. Also, severe water spots on the hood. What was discovered within three weeks (warranty period) -Active coolant leak with pressurized spray visible under the hood -Water intrusion inside the cabin. both front and rear -Rough idle -Leaking washer fluid pump. How CarMax handled it: When the first issues were brought to their attention, they made no effort to acknowledge them or schedule a service appointment. It was brought to their attention 3 times at the time of sale. For the rest of the issues, Saturday was my last opportunity. Turns out service is closed on weekends and I found out the hard way. I was directed to use the app by an employee who answered the phone, but the app has no scheduling feature. Only a phone number that routes back to a closed service department. My warranty expired while I was following CarMax's own instructions. They did not honor my attempt to schedule a service appointment. Warranty expired and I was told to kick rocks. I spoke with another floor manager to wait 2 weeks for some other manager. I refused to wait. I spoke with the general manager who said kick rocks. I spoke with the inventory guy - who said kick rocks. I am completely baffled as to why their warranty is 30 consecutive days vs business days. Why is it possible for a warranty to lapse on a weekend when you can't do shit about it? I was told to "leave a voicemail" next time. I spoke to a human. Why is that not enough?! I have the call logs. Why - did they not schedule an appointment? I don't understand how this is allowed as it is clearly a deceptive practice. CarMax inspects their vehicles like Boeing "inspects" their planes. We all know how that went. These guys make money laundering car dealerships look like saints. They actively and knowingly did not inspect the vehicle and made every attempt to NOT schedule service and took no accountability for it. Look at the other reviews here and complaints with the BBB if you think I'm overreacting. And just to add insult to injury, they sold my data to data brokers for which I am now receiving an onslaught of spam regarding my vehicle's warranty.

Joseph C. Had my vehicle in and out swiftly. He provided excellent service, answered all my…read morequestions and had a great attitude. Thank you Joseph and team

Take over an hour to get my vehicle. Service is dismissive and just wants to be left alone. Telling…read moreme my keys are in a different part of the dealership that isn't a part of service? Finally get my name and number searched instead of guessing where and after waiting 45 minutes for my vehicle to come out the car is on complete empty. I dropped her off with 300+ miles in the tank and my car is bone dry. I know the service done shouldn't need that much gas usage. After dropping thousands for service i'd at least expect customer service.

I was in the market for a pickup , after going the usual route ( craigslist, big box dealerships,…read morelocal ads) I stumbled onto Robert and Onion Creek Auto sales, Robert was great to deal with and is a man of his word..I wouldn't hesitate to recommend him to a friend . Thanks Robert!

My wife and I have been looking for months for a car, we looked and test drove so many cars, and…read morehad bad luck with people listing cars stating they ran when they didn't, no damage when there wasn't a front bumper, or would make an appointment for you to come and see it and when you got there the car was sold. My wife found the car online And contacted Robert immediately, he said the car was there and we asked for him to Please hold it we will be there within the hour. 45 minutes later we were test driving the car and 30 minutes from that we were driving it home. The buying process was quick and very efficient, Robert was nice and professional. Not like your typical sales man that are trying to get the all mighty dollar. We will definitely look to him when we are in the market for another car.

The manager made things right and gave me a small discount on the vehicle and because of all the…read moremiscommunication they let me complete all my paperwork through email so I wouldn't have to drive and wait around the dealership again. My salesman Sergio drove the vehicle to me when he finished work for the day. It was cleaned to perfection with that new car smell. This would have been an amazing experience if they regularly did business this way. They would certainly sell a lot more vehicles. The entire business model of the dealership is the main problem. It is set up for each component to have the opportunity to make commission. This means the buyer sits around waiting to speak with multiple people who get the chance to make a % if they can sell it to you. It's good for the employees if they are good at sales but terrible for the customer. They need a paper with boxes you can check if you are interested in extended warranties, loans, add-ons etc.... The sales person needs to be able to handle the rest on their own or you can complete it online while in the office . I can say that after 1 month of owning my vehicle I am very happy with my purchase and plan to have it paid off within 2 years.

I had two separate frustrating experiences with this dealership that make it difficult for me to…read moretrust their sales practices. The first time, I inquired about a specific vehicle and was told it was available. After making the trip to the dealership, I was informed that someone had already placed a deposit on the vehicle and was scheduled to pick it up the next day. A few days later, I found the vehicle was still listed and another vehicle at the same dealership. I specifically explained my previous experience and expressed if the first vehicle was still available that would be my first choice. The salesperson assured me she would confirm availability with the manager. Throughout the day, she continued texting me that the vehicle was available, on-site, and that they were ready for our arrival. However, when we got to the dealership, we were told that vehicle had already been sold and picked up that morning. Having this happen once could be a mistake. Having it happen twice in less than a week, especially after I specifically expressed concern about it and was assured the vehicle's availability had been verified, feels misleading and disrespectful of customers' time. We drove to the dealership expecting to see vehicles we were told were available, only to find out otherwise both times. Whether this is poor communication or a deliberate tactic to get customers into the showroom, the result is the same: wasted time, frustration, and a loss of trust. I would recommend getting written confirmation and being very cautious before making a trip to view a vehicle at this dealership.

Go to guy is LAFAYETTE! You rock thanks for all of your attention to detail and expediency…read more Lafayette your go to guy at Capitol Chevrolet. Thanks everyone!!

I had previously removed this review because a representative from Capitol Chevrolet reached out to…read moreme and said they wanted to make things right. Since then, we have had another terrible experience, resulting in us having to pay for a rental car for a week. The work was under warranty, and we were told that we would be reimbursed for part of the rental costs. It is several weeks later, and every time I call, I either get put on hold and then hung up on, or sent to the voicemail of someone who never returns my call. Earlier this week, a service advisor assured me that she would initiate the process and provided me with her direct extension. When I called back, the phone system said that the extension was invalid. My original review: Do NOT take your car to Capitol Chevy! They have no respect for customers. Go to Henna or Autonation. My experience with Capitol Chevy was the worst customer experience I have had in my life, and based on the other reviews I'm reading, my experience was typical. We took our 4 month old Traverse there and rented a car because they told us there were 30 people on the wait list for loaners. Our case manager from Chevy corporate later found out there were fewer than 10 people waiting. Not that we would have expected to get to the front of the waitlist, but this was the first of many untruths we were told. After 9 days of them having our car with zero communication, I got a message from my service advisor John asking me to complete a survey about my experience. My wife called and found out they finished working on our car two days earlier. John then lied to her and said he had texted me. He later admitted this was untrue (see attached images). One of the main reasons we brought the car in was because the headrest on the third row seat wouldn't fold, so the seat couldn't be put down. John told us that there was nothing wrong with the third row, and it immediately folded down when his team looked at it. Again, this was a lie. The seat was still up when we picked it up, and the headrest is still broken. Maybe the most insulting part of the experience is that someone left a coffee in the front cup holder. I don't know how long it was there, but it was long enough that it had mold growing on it (see attached image) and made the car smell terrible. It's over two weeks later and the smell isn't gone. We have tried to contact Capitol Chevy many times in the past few weeks. One service advisor told me he would have the service lane manager, Anthony, call me back within 24 hours. Two weeks later, I've heard nothing. Another service advisor told me she was transferring me to Anthony's, and then suddenly, I was sent to Nicole in client relation's voicemail box (who also didn't return my call). The negative reviews you see here are not the exceptions. Capitol Chevy has an established pattern of neglecting customers, refusing to show basic human decency, and not owning up to their mistakes. Even an acknowledgment that they screwed up would go a long way, but it doesn't seem like they respect their customers enough for that.

Its a little garage, hard to tell where to pull in, not a lot of frills or comforts, but they're…read moregreat guys and they do great work. Straight-forward, friendly and professional.

Sam is the man. Very friendly. No Bologna, tells it straight, transparent pricing and quick turn…read morearound. 10/10