This was our fifth car buying experience and honestly the best ever. We were extremely pleased…read morewith all aspects of dealing with our sales representative, Mohammed Khalil. The finance guy, also named "Mo", was very professional, clear, and not pushy! If you're in the market for a Mercedes-Benz, I highly recommend Mo and this dealership.

I am extremely disappointed and disgusted with the experience my family had at Mercedes Benz of…read moreWestmont. My mother and sister went in for a simple service appointment while I was on FaceTime with them. The associate helping them, Rob, was completely dismissive and not understanding anything they were trying to explain regarding the vehicle's warranty. My mother and sister told him multiple times that the car has a warranty, but he kept denying it and insisting that they didn't. At one point he even tried to claim that we bought the warranty from the previous owner in 2021. That doesn't even make sense considering the car is a 2022 and we have not even owned the vehicle for nine months when we took it off the lot from a dealership not the old owner. It honestly felt like he was trying to confuse the situation rather than help resolve it. While my mother and sister stepped out of the room to grab the warranty paperwork, my sister accidentally left the phone in the room while I was still on FaceTime. During that time I overheard Rob speaking to another employee and being extremely disrespectful about my family. The things he said were so inappropriate and offensive that, as a woman, I wouldn't even repeat those words. I immediately told my mom what I heard. When my sister confronted Rob about it, he denied everything even though it was obvious he knew exactly what he had said. She then spoke to the manager, Justin, hoping the situation would be taken seriously. Instead, he defended Rob and basically made it seem like we were lying and that it was our word against his. My family went there for a service on a vehicle, not to be disrespected or treated like a problem. The behavior from this associate was extremely unprofessional and honestly makes it seem like he either has no idea what he is talking about or tries to mislead customers when it comes to warranties and services on top of the disrespect. Management really needs to start paying attention to how their employees treat customers. After reading other reviews, it seems like multiple people have had issues with Rob before, yet nothing is being done. Experiences like this are unacceptable and completely ruin the trust customers should have when bringing their vehicle. A employee like Rob should not be representing such a sophisticated company like Mercedes Benz!!

Larry T, yesterday I spoke with customer rep Yousef - I found him to be informative and willing to…read moretake the time to investigate my concerns, very professional.

Disappointing experience…read more..... I dropped in to test drive a new X3. I walked around the lot for 10 minutes looking around. I was never approached by a salesperson. I even walked into the showroom and looked around for 5 minutes. Still wasn't approached or asked if I needed help. I left and drove to Bill Jacobs in Naperville and was greeted immediately......Glad to know, this poor customer service is store specific and not brand specific.

BUYERS BEWARE!!! I was DEFRAUDED buying a used Mercedes from this "Ferrari" dealership. They had…read moreREMOVED the check engine light. Car has a really bad gas leak, both the driver and passenger seats did NOT work! So you couldn't drive the car. The side rear view mirrors did not work either!! When I called Noel the store manager would not pick up my calls!! George the sales person was very RUDE and hung up on my face when I was explaining the situation, DO NOT BUY FROM THIS DEALERSHIP!!! FRAUD!!!

I honestly don't have a single bad thing to say. From first contact to me walking out of the door…read morewith the keys was an amazing experience! Ryan really came through with working with me after every other dealer I spoke to just ignored me completely. I emailed and even test drove quite a few Mercs and the sales ppl didn't give a sh*t about anything I had to say. Most of their responses after i asked if the price was flexible,"well if you could afford this car a few grand wouldn't matter"... really??? Ryan, was the complete opposite. He was determined to make a deal and he was so nice and cool about everything. They treated me like my friends do, but in a professional and courteous way. After test driving the vehicle I decided to go ahead with it and we had already come to an agreement on the numbers prior so that was that. Got my whip two days later since the bank was closed over the weekend and i can safely say in the future when I'm looking at a Ferrari, I'll be coming here.

Very good service on my vehicle. excellent communication between me & the service department.read more

My wife and I have bought six cars at Oakbrook Toyota over the years. And Alex Syed and his team…read morehave consistently delivered a great buying experience from both a cost and service standpoint. And even though we now live three times further away than we did years ago, we regularly get back the dealership for service. The dealership has always gone the extra yard to make our experiences positive.

I was happy with my experience here, I have been to several dealers in the past week or so…read more This was a good experience, respectful and personable folka working here. I ended up purchasing a vehicle here. I am happy with the vehicle, the price, and the trade in value given. Thank you Alpha Luxury Motors!

I needed a new car and had decided on a Subaru, I saw one listed at Alpha Luxury Motors that had a…read moregreat price and excellent low mileage. I considered the car as I continued to look and then came for a test drive and was confident that the advertisement was in line with what I saw when I drove it. Adam was a pleasure to work with, he listened to what I needed, was thorough and responsive, worked to get the best financing and did not try to oversell. This man is honest! Not at all your average car salesman. I would highly recommend Alpha Luxury Motors for anyone shopping for a clean , higher end used car experience. I feel confident in saying I would buy from Adam and Alpha again in the future!

I had an outstanding experience purchasing my new INFINITI at Clarendon Hills INFINITI, and I can't…read morerecommend them enough. Jimmy and Fuzz made the entire process smooth, professional, and genuinely enjoyable from start to finish. They took the time to answer every question, listened to what I was looking for, and made sure I found the perfect vehicle for me. Their customer service was exceptional, and it was clear they truly care about building relationships rather than just making a sale. Five stars all the way!

This dealership raises serious concerns about transparency when it comes to their USED VEHICLES. I…read morehad to take the car to a shop just two weeks after purchasing it. It turned out to be a failed turbo that needed to be completely replaced. 1.5 months after purchasing this vehicle from Infiniti of Clarendon Hills, it is back in the shop AGAIN due to the check engine light. Metal shavings were found in the engine, and the vehicle might need an engine rebuild or a full replacement. Infiniti sold me a piece of crap. Talk about a shady business! WARNING: If you are considering buying a used car from this dealership, do so at your own risk. An extended warranty won't change the fact that you could end up dealing with major mechanical failures immediately after purchase.

I bought a car for my 16 year old son. It was an out of of state purchase. My first question…read morewas does it smell like smoke. We get the car delivered to Florida and the car smells horrible of smoke. They outright lied about the smoke smell. They denied the entire thing. We have not been able to get the smoke smell out. Dont trust this dealer ship

I purchased a vehicle from Ultimo Motors East, and my experience has been extremely concerning. The…read moredealership sold me a car that was unsafe, illegally modified, previously damaged, and misrepresented at the time of sale. At the time of sale, they assured me no modifications were done to this car. I am a nurse, and I worked tirelessly for over two and a half years to be able to afford this car. It was meant to be a reward for my dedication and hard work -- instead, it has become a stressful and costly ordeal caused entirely by this dealership's negligence and dishonesty. The vehicle was fully covered under factory warranty when I purchased it. However, after taking it to the manufacturer, I was informed that the exhaust system had been illegally modified prior to sale -- it had been cut and reassembled in multiple sections, was missing the factory resonators, and lacked the proper mounting clips and supports. Because of these unauthorized modifications, the manufacturer voided my factory warranty coverage on affected components. Selling or offering for sale a vehicle with an altered exhaust system that increases noise or fails to meet factory safety and emissions standards is illegal under Illinois Vehicle Code 625 ILCS 5/12-602. This law prohibits the sale or operation of any vehicle equipped with a modified or defective exhaust system that amplifies noise or allows exhaust leaks. I later discovered the car had also been in a previous accident that was never disclosed and did not appear on the Carfax report. Dealers are required under Illinois Vehicle Code 625 ILCS 5/5-401.2 and the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2) to disclose known accident or damage history. Failing to do so constitutes consumer fraud and a clear violation of state law. When I brought these issues to Ultimo Motors' attention, they refused accountability and falsely claimed the vehicle was "functioning as intended by the manufacturer." In reality, it was sold in unsafe and noncompliant condition, with illegal modifications and undisclosed damage that directly caused my factory warranty to be voided. This dealership's conduct is unethical, deceptive, and unlawful. I strongly caution anyone considering buying from Ultimo Motors East: do not rely on their statements or a Carfax report. Buyer beware -- your safety, warranty, and hard-earned money are at serious risk.

I was driving through the area and it started to hail terribly so the first place I noticed was…read moreCastle Chevrolet and hurried to pull into their service department. The service department was very kind and let me wait out the storm without being a customer. I truly appreciate the human kindness that was provided. If you're looking for a dealership to support I definitely recommend Castle Chevrolet in Villa Park. Thank you service department for saving my car from hail damage!!

Had an amazing experience with Daniel. He walked me through the whole process when I was buying a…read morecar. Also, Justin was amazing as well through out the whole process. Cannot recommend this place enough!!

Great service department. Sales go smoothly. I have bought three cars from my salesperson Rita…read moreBarkstrom.

I took my Toyota Tundra truck for a oil change to McGrath Lexus and the mechanic crush my car. The…read moreexplanation was that he didn't realized how long the truck was and crushed inside one of the pillars. The interesting part was that it was crushed at the middle of the car not the end. They offered it to fix it but they not able to give me a vehicle which I can tow. I use the truck to tow trailers and because of this I had to take the truck to South Carolina crashed because I was scheduled to travel with the trailer. After I come back and dropped off the vehicle to be fixed and asked them to give me a bigger vehicle because I had to drive to New York and bring back 3 kid athletes from a training center with their luggages and I needed the room. They give their biggest SUV which unfortunately did not fit all the passengers with the luggages I had to put one of the kid on a airplane to come back to Chicago. I have pictures to show that the vehicle was loaded with luggages until the roof. If I would have my in vehicle we would not have to be buy an extra airplane ticket and put one of the kids on the plane. Unfortunately because the week later I had another trip pulling the trailer I had no choice to do it another time so I can have my truck fixed later. When I told the service manager my inconvenience and asked if he could do me anything to make me feel better for all the inconvenience he said we don't do nothing. I asked him for an extra car wash or he could feel up my gas tank but he rudely said we don't do anything that fix your car. I wish I would call police when the incident happened and report it but I was nice and I can't believe that a dealer like them can't even fill up my gas tank for crushing my truck and put me through a lots of inconvenience which I didn't even mention. I also address the manager that this is my first expensive car I ever owned and we bought this one because the car had no previous crash history. Well also added that meant a lot to us specially that I am a retailer worker and my husband is disabled so we make a lots of sacrifices to own a expensive vehicle. Well I am 50 years old women and I can manage to travel with the truck pulling a 12 foot trailer and their mechanic couldn't make it into the shop. At least the mechanic should apologize and come up with better excuse that didn't know how long is the truck.

I filled out an inquiry online about the vehicle I was looking for…read more They got back to me shortly after they opened. They directed me to the CarFax on the vehicle. An hour later I test drove the vehicle twice... no high pressure sales. I told them I was interested in financing the vehicle. They contacted a State Farm agent right down the road (had no idea State Farm did auto loans). Within an hour we were driving home with our 1 owner Honda Element. Great experience. The facility is very clean and comfortable... unlike lots of other shady used car dealers!!

I bought one. RAM 1500 1 week from making my first payment. And I already had to send it. To repair…read morethe lines. Of. Brakes. He ran out of brakes. I understand that they are not new cars but in the end you pay as if they were. My recommendation is to ask for a more extensive warranty, not your ridiculous 15 fucking days