Delivery driver told me the A/C needed a recharge, and a hubcap "fell off" during delivery, but I would receive an email about getting the A/C fixed and a replacement hubcap. Never received an email or a call, then was told by the bank financing my loan that I need to find my own mechanic and deal with Carvana's warranty company. A little over 2 weeks after I received the car, car broke down on the freeway and had to be towed to a mechanic. Carvana's roadside assistance had it towed to a shop outside of their network, so I was expected to pay a $200 deductible to have it fixed. The shop told me there was an oil leak and the engine is shot, and they didn't want to deal with the warranty company. It is now my 4th day without a vehicle, and I received a text that my car is being towed to a different shop, with no ETA on repair. I use my car for work, and am completely screwed. If I went to a real dealership I would at least get a loaner or a rental, but Carvana just sells you a lemon and expects you to take reimbursement for a rental car, which doesn't even cover the fees. I don't have hundreds of dollars to drop on a rental and security deposit, especially when I don't know how long I'm going to need it. read more

The buy back went fairly smooth. After I submitted my request to sell back my car, but the follow-up was not as smooth. If I hadn't checked (called in) I would have had to start the process all over again. Customer Service was excellent. The agent told me exactly what documentation I needed to have available when pick-up time came. They charged me $90.00 to pick up the car which ducked. Otherwise, everything went well. read more

Carvana had been suspended from doing business on Illinois. The reason cited: "Carvana failed to get buyers their titles within a 20-day period specified under law and in some cases were four to six months late ..." Fraud? My wife was due to take delivery on a Carvana vehicle in two days. No word frol QA a the company that it wasn't coming ... nothing. I called them and had our filled reviewed. There was NO INFO about the pending delivery. The rep (Kyle) said he'd return my call with details in 40 minutes. Call NEVER CAME. This is how you know a company odd in it's death throes. I recommend NOT DOING BUSINESS with this sorry excuse for a nascent company. read more

I got a quote from Carvana - it was 30% higher than Carmax and 40% more than my dealer (we were buying a new car. They asked for a photograph of my title, car, and drivers license. I had accurately reported that the car had a minor blemish on the rear bumper and otherwise had one minor accident in the 13 years we owned the car. After receiving the photos, they cut their offer to just slightly above CarMax's. No explaination, even after I asked. To get things done, I went along with the revised quote. The actual sale was quick and smooth, but the bait and switch on the price left a bad taste in my mouth. read more

How do they do it? Highest sell price by far. So they out bid everyone so you would expect a difficult process. NOPE! The easiest process selling a car ever. And the kindest people!! read more

Easy trade-in and purchase process. Friendly customer support. Was in and out in 30 mins and got to vend my car out of a giant tower. I would rebuy from Carvana over going to a dealer 100/100 times. read more

I wish that I didn't have to write this review but it's been exhaustive trying to get answers from Carvana; so many hoops to jump through for support as opposed to the 20 minutes it took for me to buy the car online. The vehicle I bought had its tires replaced as part of Carvana's reconditioning prior to the sale but the wrong size tires were used and it is negatively effecting the ride quality. This is clearly a mistake or worse a blatant cost-cutting measure as the larger correct size tires are more expensive. I was told that I need to go through the warranty process which would be leaving my newly purchased car for over a week while the claim was open but with the strong possibility that the claim would be denied because tires aren't covered. I just went through the Chat support (can't seem to speak to a real person) and they said - "I sincerely apologize for the inconvenience you've experienced. I understand how frustrating this situation must be, and I'm doing my best to empathize with your perspective. It doesn't seem fair, and I truly regret any distress this has caused. Unfortunately, we can only address issues related to the condition being poor. In this instance, it would require an out-of-pocket expense. Thank you for your understanding." This is a real safety issue; "The wrong size tire can absolutely be dangerous. Vehicles are designed and then tested for safety and longevity based on specific tire dimensions. Using tires that are too tall or too thin undermine all of the research and development that goes into creating a safe car." Update on 10/07/24: BMW dealership says transfer case failure....so much for that 150 point vehicle inspection. read more

The absolute best car buying experience ever. I will never purchase another used car except through Carvana.

Sold 2017 Lexus RX 350. Carvana quoted me $3k over CarMax. The transaction was easy. They arrived in a truck, paper work was handled quickly, and the ACH landed in my account the next day. Great communication and follow-up. Never once had to deal with a human until the truck arrived. Definitely recommend. read more

Very fair pricing. Don't waste time trying to sell to your dealer who sold you the car - they are a ripoff. Go instead to Caravana. Good price. Simple process. Very professional company! read more

Very nice people, I sold my car at this location and it was quick and easy hassle free.

Just sold my 2011 BMW Z4, and it was a great experience. They offered $6000 more than CarMax, came to the house (for $90} and immediately transferred the $ to my bank. No hassle and the guy was very nice. I forgot to clean out my console where my insurance card was located. The guy took a picture of it, sent it to me and returned everything else. Highly recommend. read more

We sold our car to Carvana and had a great experience. We were in and out in about 25 mins. Very positive experience!

Hands dow, the best car purchase i've ever experienced. The accuracy of the app was insane. I just knew it wouldn't be so simple at pick up, and I was wrong! Slight wait, insurance and license check, and out the door. In love with my new car! read more

This is the second time I've used Carvana to sell my car. Each time what stood out were 1) very competitive purchase price; 2) ease of transaction and 3) expedient customer service. Each time they purchased my cars for more than I would have gotten from a dealership. Arranging the transaction online was very easy and understandable. Everything went smoothly and quickly. The day of pick up, the young man who did the inspection and took my keys (and gave me my payment) was very professional and courteous. He kept me informed as to expected time of arrival; when he got here, he explained everything clearly. Now the only thing I am waiting for is to see that my lender has been paid off. I am aware that it could take up to ten days. BOTTOM LINE: Carvana is great for selling your car. read more

Don't buy a car here, i paid 2k for non refundable delivery to find out my new to me car had strong persistent odors that were not disclosed to me, My car did not get detailed there was literal garbage inside my car... i had to pay 350$ for a detail with ozone to fight the odors, and was offered 100$ from carvana for my inconvenience this company is laughable i see it's a common issue that they don't clean the cars and sell cars with smoke, puke, and worse smells that they do not disclose have u ever sold a car and not have to disclose if someone smoked in it?!?! no so they should have to disclose odors especially when the shipping is not refundable... i would have not ordered my car if i had know in advance... PERIOD all i can do now is enjoy my freshly detailed car and warn others to be prepared to spend money on detailing and possibly have to fight strong persistent odors read more

Do not buy from Carvana... I ended up buying at a dealership... *Update* Cancelled my order and bought elsewhere. Initial "purchase" on January 4th. I felt pressed to order fast since they had a timer on the website that said if I ordered it within the next few hours, it was guaranteed to be delivered on January 8th. Here are all the different delivery dates that were promised: January 8th- Cancelled January 10th- Cancelled January 14th- Cancelled January 17th- Cancelled January 21st- Rescheduled again today. If it doesn't get delivered by this date or sooner, I'm cancelling the order and going elsewhere. The initial ordering was smooth, confirming funds wasn't so bad, multiple calls to customer service, promised comps, multiple car insurance cancellations due to delays, and messing up my schedules to be available for the "delivery dates". I even offered to drive to the Indianapolis inspection center to pick up the vehicle and they said I couldn't. I'm tired of all these disappointments and false promises. Beyond disappointed is an understatement! This is my experience... read more

I had an excellent overall experience from start to finish. Total transparency in all steps. Excellent customer service and prompt wire transfer. Thanks Matthew for your courteous and professional service at drop off. Best In Class way to buy/sell in my opinion. read more

I received an offer and had an appointment scheduled for pick up between 2 and 5. I waited all day, called several times as it was nearing 5:00 to see where they were and they could not give me any information on when they might be coming. I got a call at 5:30 that they would be there by 6:20. They came and did an assessment of the car. I had given them all the details on what type of shape the car was in. After waiting for them for 4 1/2 hours, they would not take the car. read more

We recently downsized and decided to sell a car. I did multiple 'instant cash offers' through various businesses and even tried selling privately through a popular marketplace. After doing the Carvana instant offer, it was a very quick and simple process. They offered $2k more than the next closest bidder and even came and picked up the car (for a small fee). We got our payment next business day and our Loan was paid off within 2 business days, saving us another payment on the car. It was fast, easy, and done completely electronically. read more

The car appraisal was very competitive on our sale. However, be prepared to WAIT if you schedule sale pick-up. We had to have two different appointments. The first one was running so late that we were no longer able to be home during the proposed arrival time...after staying at home all Saturday afternoon for the pick-up. The driver for the rescheduled (second) appointment was also late, but we were able to factor that into our day's plan. read more

So easy to do this......just enter your information on line, get a quote and set up either an appointment or a pick up and you are done. 15 minutes at most----I would recommend this to everyone. And you get a better price for your vehicle than carmax! read more

second car through Carvana, first one needed repairs . second one needs repairs. they're nice enough to let me take it to the dealership but what a waste of time . I have to take a day off work to go sit at a car dealership all day . Fun, fun. i got a decent amount for the trade but while my deal was in process, my trade value dropped wHoch losses me off and I had to re start the whole process again! frustrated! read more

Very good service and professional Good place for Nice company and Chicago. Everything is okay.

Best experience we've had selling a car online!! The process was easy. We were happy with the price. Tony, the person who picked up our car, was fantastic! He was thorough in his explanation of the process and paperwork & his attention to detail caught that we still had some personal items in the car we forgot! I would recommend selling a car to Carvana to everyone! read more

3 weeks in and still waiting for the car to arrive. Update: the good is that our car came yesterday. The bad is it got damaged in the move and I have to take it to a SilverRock repair shop to get all the issues fixed. Dents in back bumper....scratch on hood...license plate brackets stripped. It's a nice enough car. Got in and drove it around and started looking at dash and displays....there's no cruise control??? It was on build sheet and they verified it should have been in the car so for my trouble they offered me 100 bucks???? I wouldnt have picked this car without cruise. All being said the people I've dealt with have been very friendly and have been very apologetic. Maybe I'm just very unlucky I dont know but offering 100 dollars for all my troubles is embarassing. read more

Easy, quick process. The only issue I had was I had a previous appointment at 7PM. Chicago traffic is brutal and I stayed on the phone to speak to someone up until I drove in their lot. No one answered, it was automated music which kept me on hold. I arrived 14 minutes late. A woman met me at the door and said it was too late and I should have called. I explained to her I did try to call you didn't answer and kept me on hold. So, I had to drive there twice. read more

Don't ever buy from Carvana. The convenience is not worth it. First of all, they put on all their listings that the car passed a Carvana "150 point inspection," but any or even most of this inspection can just be a straight up lie and there is no resolution for you, no consequences. They can literally just put whatever they want on that list even if it's not true. In my situation, the instant I turned on the car I noticed that the touch screen didn't work, meaning I couldn't connect my phone to Bluetooth. When I plugged my phone in via USB, it played music, but the left speaker is dead. The Carvana "150 point inspection" said that the sound system and center display worked perfectly, which was obviously a lie unless it somehow stopped working in transit. Despite the fact that they falsely advertised a $25k car, the only options are to either repair the car under their warranty (inconvenient, especially in my situation for reasons I won't explain), or return the entire vehicle. Neither of these work for me. They do not offer any kind of credit or compensation for the false advertising. You are better off going to a dealership where you can see and test the vehicle YOURSELF to make sure it works as advertised. Update: it turns out Carvana ALSO NEVER PROVIDED ME WITH THE FUCKING REGISTRATION CARD!!! Either the idiot who delivered the car didn't provide it when he gave me the keys or the idiot whose job it was to mail it to me never mailed it. Either way, fucking morons. I called them to ask them where it is and they literally just told me to go request a duplicate card from the Secretary of State Office. They said they have no way of looking into what happened to the original registration or why I didn't receive it. They said I could send a proof of purchase to Carvana and they would refund me the fee to get a duplicate card. But what about my time? What about my energy? Why the fuck am I going to the DMV to correct your mistake? What happens if I have to pay late fees on my city sticker if I can't get my registration card in time so I can buy a fucking sticker? Will Carvana refund that too?? I fucking doubt it. Worst company I've ever dealt with when it comes to car buying. What the actual fuck was this whole experience. A fucking nightmare. read more

Carvana made the selling process so easy. provided a competitive quote for our 2020 Ford Fusion and the selling process and payment were very quick & easy. Friendly staff and great support services. I'd sell again to Carvana & will be checking out their car offers in the future. great experience! read more

This experience was so easy and enjoyable, I will never step foot in a dealership again, Thanx Carvana for a seamless and satisfying experience, love my new whip! read more

Carvana Chicago - Me in my new Challenger - Car Dealers Near Me - Oak Brook, Illinois

I attempted to buy a car last month and was working on the financing. I had gotten everything in order given their time frame and they delayed my pick up date by more than a week. At first I decided to wait but with no clear indication other than "shipping delays" didn't sit well with me. I had talked to customer care previously and they had made it seemed like for me to get the vehicle I just har to hurry up with getting the documents over to do then which I did. I even got the insurance policy paid in advance to avoid any issues. So to just get a text push notification that they moved my pickup date to a time that didn't work didn't not sit right with me. I decided to cancel my purchase and go to another place that had the car. Also upon seeing the car taken off the app and then re-listed for more money makes me wonder if that's the reason they delayed it. read more

Fair offer. Fantastic delivery experience. Super clean facility staffed with friendly helpful associates. All round awesome experience!

Carvana offered us $1,300 more than a dealership offered us for a trade, so pleased with the ease of getting offer for a low mileage car in excellent condition. Payment process was cumbersome - wanted my bank logon information to directly deposit payment which was a no go. The check that they gave me was so lightly printed that my online bank couldn't process via a photo from the bank app. read more

Pick up process was easy and efficient. Using the app was a breeze and it all went well. Definitely use Carvana again.

The process was simple and just as described on the website. The drop off process was easy and the team was nice.

Purchased a 2021 Jeep Grand Cherokee. Carvana site was easy to navigate. Approval process was smooth and easy. I knew my down payment, terms, and monthly payment prior to making my purchase. However there were a few other scratches on the vehicle that weren't documented, also when I picked up the vehicle it wasn't clean. I'd definitely purchase again with Carvana! I love my new ride!!! read more

DIRTY IN A HURRY. Me and my wife bought our first electric vehicle from Carvana vending machine at its Oak Brook location. A 2020 nissan leaf, our appointment to pick up the car and leave our old vehicle as a trade was at 6:45 pm everything good, smooth, and so exciting to see our kids so happy on inserting the token into the vending machine to receive the vehicle. After all this nice experience, we got into the new car and drove away home very excited all of us for this electric car. The next day, first thing in the morning, we drove to the nearest charging station for a full charge. A few days later and after we installed a 240 V electrical outlet at the garage for charging purposes we check for the car charger into the trunk and it was a Ford brand 120V charging cable, non compatible with our electric outlet of 240v we previously install. Without mention, the car was dirty. All the interiors were just wiped out on top of the dog or cat hair and dust with some kind of shiny spray product to make it look good at first. The rear wiper blade was completely gone. it needed a new one. I consider a minor thing all this. I can clean and vacuum, the car, not a problem. The new wiper blade is just 15 dollars, not a problem. we get a new one. But the car charger cable from nissan costs around 2000 dollars from the dealer. It is supous to come with the car included,but for my inexperienced and not check completely everything on this car between the 7 days period for returning the car they told me can't be nothing done about it. Sorry for the inconvenience. We are happy with the car. I just hope the description of the vehicle when I was looking at it online was saying something about this charging cable. Fortunately, there are after-market charging cables a lot cheaper than the OE, but of course, it is not OE. I almost forgot to mention the rat droppings in the motor compartment under the hood. Rat can do a lot of damage to wires when they eat wire insulation. Check check check if you decide to buy a car from here and let them know asap to avoid anyissues. May 15 of 2023. This is just a follow-up on our experience of the EV vehicle we got from Carvana on May 2nd of 2023. This past weekend, to be exact , last Saturday, the 13. The car just did not want to start and displayed a massage saying "warning service EV System, No Power. Immediately, my bets are the rodents got into the electronics. I don't know what to do. Unfortunately, I know Carbanas' response. The gonna tell me to take to one of our service facilities to be checked and repaired. Like I said over a chat with one of the Carvana representatives, I don't trust you, and I need my regular mechanic to tell me if we makenour biggest mistakes on getting this car for Carvana vending machine I'll keep posting good or bad news all depends on my luck. May 18 2023. It has passed 16 days. Just 16 days after we received the electric car from Carvana and it's been a Rollercoaster since. A couple of days bring happy moments and the rest. Just a nightmare and frustration. This is the vin or identification number of the car 1N4AZ1CP1LC308442, now carvana can identify the vehicle that was sold to us, if they care i will suggest them to follow up on the process the car was, before handling it to us. Someone did not make its job. And for that reason it costs me and my family $ 900.00 on repairs. Silver Rock Carvana's warranty provider just told me by text, " Good news, due to your vehicle mileage, your car still under manufacturer warranty, take it to Nissan." I'll include a picture of the Automotive shop invoice and the damaged area for the rats. Remember, we just realized one day after the 7 days of money back warranty. This is the explanation for Carvana representatives to us. They told us no problem, we can do nothing because the 7 days just passed, but talk to Siver Rock they will take care of your concerns. Yeah, right! Please, if you don't want to end like us, bring your own mechanic to the pickup process, or just by with your trusted dealer, don't worth the headache, even if the agree to fix or replace the vehicle is very inconvenient to have to deal with it. My car is 2020 model with only 15k miles and still some problems on it. The car never was in the inspection process because otherwise, I would not have to go through all this frustrating situation. READ, READ,AND SHARE YOUR EXPERIENCE GOOD OR BAD. Gladly, we will finally be able to enjoy our vehicle after $900 and some frustration. read more

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Awesome car buying experience. Great customer service, really above and beyond any car purchase experience I have every had. Very easy, straight forward process! Great car deal too! read more

The sale went well, however the pick up was late and the response about that was delivered the following day. They need an "express contact" when you are deep in the transaction. Price was fair. It was more than dealer trade. If you are considering a lease, DO NOT USE YOUR CAR AS A TRAE IN. It will leave you with too much equity. Sell your car through these folk. read more

It went just like you advertise. Your guy showed up on time, checked out the car and gave us a check. Later that day another guy showed up and hauled our car away. Easy Peasy. We love Carvana Chicago! read more