It went just like you advertise. Your guy showed up on time, checked out the car and gave us a check. Later that day another guy showed up and hauled our car away. Easy Peasy. We love Carvana Chicago! read more

I received a fair price for my car and the whole transaction was very quick and easy. They guide you through the entire process.

BUYER BEWARE! Carvana sells cars that are mechanically unsafe & then won't stand behind their own word to fix the issues. First car, arrived and was inspected by my auto shop. It immediately showed SIGNIFICANT engine faults on the computer as well as a BEVY of other very significant issues. I returned it. Then car #2 - they gave me 2 options 1) fix the brakes, headlight cover & cruise control and deliver a week late or 2) deliver it and I can take it to a rapair facility and they would 100% cover the cost w/no issues at all. Well, I did option 2 and guess what? They denied the claim. Now they refuse to fix my brake issue they told me would be 100% covered as it was not to their quality standards. I called both Silver rock the warranty company and Carvana and am being stonewalled. They put it in writing and I have the photos attached. Now, they wont fix it. DO NOT BUY FROM CARVANA. They wont inspect the cars and even if they do they WONT fix the issues THEY FIND. read more

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I purchased a vehicle in 2020 while in a Chpt 13 BK. Everything went fine. Now, I decided to trade the vehicle for another. I went online, repeated the same process. Everything was going fine. I received a text to call for verification of information. The representative verified, then says "I see you're in a Chpt 13 BK so we can't go any further until you're discharged or closed. Really??? I was approved before and got the vehicle while in the same situation, now what's the problem?? First the confused representative said that I shouldn't have been approved back then. The she says the policy has changed since 2020. They let me go all the way until a few days before delivery to say this!!! I am very disappointed!! That was so UNPROFESSIONAL!!! I can now see why they were begging to keep business in Illinois!! I will not recommend this place! Nor will I do business with them ever again! If, you go to them, be prepared to be led on and don't get your hopes up too high!! read more

I Sold my car there great people!. I uploaded all the documents and signed 2 things online before I came. Just brought the title they inspected the car in 5 minutes. I was gone in 15 minutes! Very simple fast process. Very nice people. The direct deposit came the next day. I would sell another car there. I would recommend others to sell there car there too read more

ABSOLUTELY DO NOT DO BUSINESS WITH CARVANA. THEY ARE THE BIGGEST B*!! $HIT CAR DEALERS YOU WILL EVER DEAL WITH!! I went on a limb and ordered a vehicle from them March 25th. They scheduled a pickup date of April 5th. Since then they have had Unforeseen Circumstances witch pushed my delivery date to April 17th. When I pushed them on it, letting them know that I wouldn't be in the state on April 17th, they (on a third phone call) moved it to April 14th. Today I got an email about unforeseen circumstances again pushing the delivery to April 17th. Now I am unable to pick up until April 21st. They make you pay a $1,990 transport fee which is non refundable. If I cancel (which I should) I am out that $1,990 for a vehicle that cannot get transported anywhere on time. They don't care about your time and are not convenient. EDIT: Olivia O, I called and it made things worse for you. The reason it isn't being delivered on time is because it doesn't fit on the transporter. That's what I found out from your advice to call. Piss poor planning on the part of Carvana. Another reason to not use them. They don't know how to plan to deliver your car so they just leave it and tell you to wait longer. They are only as good as their word, which is worthless. read more

I had a great experience with Carvana. They delivered the 1st car and I wasn't a huge fan (something felt wrong when I pressed on the breaks) so I decided to pass on it. The process to return it was smooth and Carvana took care of transferring my down payment and information over to a different car. We received the a new car and it was perfect. Jennifer was our car delivery person for the first car. Her customer service was above and beyond anything I would expect. She not only returned the car, she kept in touch via text to ensure I found the right car. I work midnights so it's hard to communicate during the day because I am sleeping. I texted her at 7am and asked her if there was anyway they could put a hold on the car that we ended up getting. She put a 24 hour hold so that I could call customer service when I woke up. Once I got the new car (even though she didn't deliver it) she kept in touch to make sure it's what we wanted. I am telling you, this lady needs a promotion ASAP. read more

Clean, efficient, convenient App super easy to use with a wide variety of cars to choose from read more

Having bought two vehicles from Carvana in the last year, I assumed this latest purchase would go as smoothly, but it was a very poor experience from the beginning. Extreme shipping charge of $1300, which Carvana's own employees said usually means it is 1000+ miles away, yet the vehicle arrived in my state the next day. Carvana claimed it was damaged (broken tail light) in transit, and would require delivery to me be pushed back nearly a week. An additional $500 was required to get it to my home, which was again pushed back to after hours on a Friday. When I contacted Carvana for an adjustment to the shipping and/or delivery, got an apathetic employee who had plenty of attitude and sanctimony to share. This is the last purchase I will make with Carvana and will make sure anyone that asks about it knows how poorly it was handled. read more

I sold my Porsche to Carvana this week. The transaction was fantastic. The price was fair, the Carvana employee that picked up my Porsche was knowledgeable and professional. The paperwork was completely digital, took maybe fifteen minutes to close the deal.I am impressed by the entire process. read more

Great process! But now having the car for 3 weeks. It's been in the shop most of the time since 3 weeks. There was no oil change done on the car. There is also a transmission issue. It's in the shop as I'm writing the review. Very disappointing! Would be nice to have gotten a full work up before being sold. I just hope everything gets fixed now. 1st month payment is due soon. read more

I purchased a used car from Carvana in summer 2021. I think I've calmed down enough to write this review now. Browsing for a car online, making the purchase using my own bank for financing, transfer of title, transfer of plates from my previous car, even a warrany claim for a new battery using Carvana's warranty service - all of these things went extremely smoothly and deserve more stars than this overall review. I'm also happy with the car, after a year owning it. However, delivery of the car to me was so catastrophically bad that this one garbage star is all Carvana deserves. My delivery date was initially quoted as 4 days after the purchase. At that point, Carvana had already received a $29,000 check from my bank in the mail. I finally got the car 44 days after the purchase. While I waited, delivery was rescheduled at least 7 times - enough that I lost count and it might have been 8. I called every time to get an answer about what was going on. There was a lot of waiting on hold, but I usually got through to a person and they were usually friendly. But they universally had no idea what was going on with my car. One guy told me that the car kept getting routed back and forth between Indiana and New Jersey. I live in Illinois. It doesnt really matter if Carvana was outsourcing delivery to incompetent delivery services. That makes Carvana incompetent. At one point, a customer service agent actually suggested that I just give up and cancel my purchase. That is when I flipped out on them, because due to 2021 supply chain problems and computer chip shortages (affecting new car purchases, driving up used car prices) etc., the used car I bought had gone up in value over the course of several weeks. I could literally see the increased sticker price on Carvana's website, since my car still showed up in searches (as Purchase Pending). Did Carvana's algorithms decide to jerk me around and see if I would give up, so they could sell my car to someone else for more money? Maybe! I suggested that to the guy on the phone and he got pretty defensive. It was also at that point (around the 6th delay) that they agreed to give me a credit for the inconvenience. In conclusion, I am actually happy with most aspects of dealing with Carvana. I had no problem with title delivery, which many other buyers in Illinois have apparently had. But delivery of the car was a horrible, horrible, experience. read more

They gave me top dollar for my Dodge caravan 2017 made the whole process easy took less than 5 minutes for them to check out the car and give me my check I will definitely do business with carvana thank you I wish I remembered the lady's name but she was great I went to the Chandler carvana to trade my car in thanks for everything read more

Ordering the car could not have been easier and once ordered, Carvana's customer service team was very professional and friendly. The delivery was on schedule and the driver was also very professional. read more

Great employees! But the whole process is way worse than going to a dealership, and I hate dealerships. Carvana is great in theory and terrible in practice. I bought a high end car. Over a month of delays, terrible web service, car arrived with damage. My online Carvana "dashboard" still not updated on the site enabling me to proceed with any help in fixing the vehicle and now past the 7 day delivery and it still has it was delivered over month ago, when the first delays were happening. Title and delivery delays are probably used to rig their investor metrics or could be just total mismanagement. I have called many times and super nice, patient, considerate and knowing employees try to help and assure me it will updated/fixed etc etc and Im sure they try but its probably crazy software, short staffing issues or worse. But still nothing. I have already wasted more time and effort than the repair will probably cost. Looks like their delivery trucks may be too narrow and scrape up the front bumpers of cars badly if not loaded just right. This business model is a total mess in practice and I really hope the nice guys and gals at this company find another job before this thing tanks. Attention short sellers. Sheesh. read more

Carvana Chicago - Im betting this is a common problem. - Car Dealers Near Me - Oak Brook, Illinois

horrible experience. delivery date was set 2 weeks out. After signing everything, switching my vehicle insurance, and Submitting all necessary paperwork, I was told the night before delivery that my delivery date was being pushed out another 2 weeks. This was after delays and an order cancellation for the first vehicle I wanted. They have no intentions on getting me a car. Should not take a month to get someone into a car. Takes a day at any regular dealership. read more

Went thru the whole set up of purchasing my daughter a car, waited for 2 weeks for delivery only to get notification day before scheduled delivery date Text message "Look out for your new delivery date" I get this notification one day before delivery Sad Go to CarMax much better service and it's an instant purchase read more

Although Carvana does sell quality vehicles, the amount of hoops you must jump through in order to navigate their system are simply too onerous! Our delivery date was rescheduled 3 times and each new delivery date required updated documentation. The burden of producing the updated docs is placed upon the customer rather than Carvana making the adjustments. I gave Carvana just two stars because of their less than efficient delivery system and the additional burdens placed upon the consumer to continually update the required documentation. Besides that, I'm sick of hearing the same old song about incompetent and poor service being the fault of the "COVID PANDEMIC"! In the end we did get a great SUV. Would we do business again with Carvana?.......Probably. read more

What a GREAT experience! Just sold my Mercedes to Carvana. I got what I wanted. They cut me a check and we were on our way! No more slime ball used car salesmen. Even though I bought 5 cars from Isringhausen, including this one, the used car sales manager was a jerk. Save yourself the stress, go to Carvana! read more

Carvana Chicago - My Mercedes in her new showroom! - Car Dealers Near Me - Oak Brook, Illinois

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Best car purchase experience ever! I found the car I wanted on a Wednesday and it was at my front door first thing Saturday morning. Easy, breezy financing through Carvana made this possible. I had an approval with a no-money down option in a matter of seconds! I took the vehicle for an independent inspection, and the mechanic told me the car was practically brand new! It's a 2018 Ford EcoSport. On a scale of 1 to 10, he gave it a 9! I since have referred family and friends looking to purchase a vehicle to Carvana. I don't have plans to ever step foot back into a dealership. Excellent customer service, great inventory and a stress-free/hassle-free process. Carvana you are priceless. Thank you. read more

Carvana Chicago - 2018 Ford EcoSport with just over 24K miles. - Car Dealers Near Me - Oak Brook, Illinois

I give Carvana 0 stars they've sold me a lemon. They refused to sell me a warranty during purchase and the engine went out within a couple of months of purchase. It hasn't even been a year. They sold me a faulty vehicle and are refusing to trade it for a working one. Their customer service was horrible and I don't recommend you buying any vehicles from them. Carvana is a scam. read more

We had previously bought and traded in a car last week year through Carvana, and had a good experience. So, last month when we decided it was time to trade in our other car, we went to Carvana. Unfortunately, as of yesterday, Caravana has moved our delivery date for the 3rd time. It is frustrating that we are required to verify funds and insurance within the first 24-36 hours of the process. First delivery date was 2/1, which Carvana moved to 2/4. They moved it again to 2/7. Late last night (2/5) we received an email that we've been rescheduled to 2/12 (which doesn't work for us). Now we are scheduled for 2/14/22. Meanwhile, we had to get insurance for this car back on 2/2, but we don't have the car. Carvana's reply: call your insurance agent. Each time they reschedule we have to resign papers, and call to change our insurance so we aren't paying on a car we don't have. Carvana's response for the delay: weather. The car is in Indianapolis, which is barley 3 hours from us. Why would it be delayed from 2/1, to now 2/14? (Assuming it even gets here on 2/14) At this point I'm not at all confident. We had a handful of sorrrys when we called today to express our frustration and disappointment. Six months ago, when asked, I had told several friends to look to Carvana for their vehicle purchase. Now, big thumbs down and we still don't have our vehicle. We even asked if we could drive to Indianapolis to get our vehicle, nope. Guess it's not in a vending machine. read more

Bought a 2017 electric car via the website (2 years old and 13,000 miles) and had a great experience. Apart from the very competitive price, the highlights were: - Hours of our life saved from visiting dealerships - Better prices than local dealerships were offering with limited stock. - Freedom from the bait and switch tactics the dealerships employ if you try to leave - No haggling, the price is the price however you pay for it - Peace of mind with the 7 day option to return - Better Carvana finance rate than my bank we're offering - They handled all the registration paperwork, you literally collect the vehicle and they start the paperwork after the 7 day return period is up. - Constant contact by text/phone as to where you are in the process - such as registration docs sent to DMV - We got our permanent plates 2.5 weeks after collecting the car We collected it from this vending machine location, the car was in great condition, it's a cool place and a fun experience to put the coin in and see your car descend down. I've had the car afew weeks now and been really happy with it. read more

Very clunky website "support" (all computer-generated, not live people) I wanted to pay cash using my business checking acct. That was WAY too much for this company to handle. Took 6 or 7 tries to upload docs. Terrible auto response that just looped me back to the same bot-run "support". A human did contact me and was not up to speed on the purchase. Lots of email reminders to upload or update when in fact it had already been done. Got a decent price on the 2020 Toyota. Would have been nice to know that the former owner was a smoker. Very clean. No matter how many chemicals Carvana used in cleaning the vehicle, the odor of smoke still can be detected. BUYER BEWARE: Go to a real dealership and then all the irregularities like paying from a commercial checking acct. can be confirmed and understood in seconds, rather than days. Eff Carvana. read more

Im trying to remain patient but this process has not been as smooth as advertised. There is a disconnect between their emails and whats really happening. This is taking way to long and my confidence is dwindling with their customer service. read more

Sold our 2014 Jeep Latitude to Carvana and I was amazed at how simple the process actually was. It literally took only a few minutes to answer questions and provide pictures, etc. We received a very fair offer in minutes that exceeded Kelly Blue Book, CarGurus and a couple of other dealerships as well. Carvana scheduled a pick-up up date and t e, and sent a reminder message confirming our appointment. The Carvana representative arrived on time, thoroughly checked out the vehicle, had me sign papers (power of attorney) , I provided them the vehicle title and they presented me with a preprinted check for the amount we agreed upon. The representative was very professional, answered any questions that I had, and thanked me at the end. The entire process took maybe 20 minutes. I would highly recommend you consider Carvana if you're looking to sell your gently used vehicle without the hassle of trying to negotiate. Carvana definitely exceeded my expectations. read more

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Whatever you do, buy your car anywhere but here! This place is a joke. Purchased a 2016 Scion iA about two months ago. I added additional cost for SilverRock warranty. So far, I have a bad battery that was the ONLY thing warranty paid and wasn't even a problem as I knew. Here are things that need done that I can't afford that SilverRock denied and Carvana is not helping me with: Wheel Alignment (that clearly should not be necessary after less than 2 months of driving), New tires(again clearly should not be necessary), new brakes or something that squeak super loud and somehow even their "in network car shop" seems to see no issues with (They squeak so loud it screams at you if you even touch it) and this is just to name the major ones. I'm extremely disappointed, I know cars have expense costs but I put everything I could save into a downpayment for this car and I can't afford all these repairs and shouldn't have to this early in. I just pray this car doesn't put me out of transportation to work as it's not in a safe drive able condition in bad road conditions. I have contacted Carvana about this already and have yet to hear back after a week now. SilverRock will do nothing and made that very clear that either Carvana will help or It's my problem. Update: I was called today to tell me that they have continued to decide that they will not assist in anyway. They will not help you due to their fake 150-point inspection. If you don't have time and money to afford fixing every other thing or returning the car when you inevitably realize they sold you more problems than the car is worth, I warn you to go elsewhere! read more

This isn't a rating for this particular location, but rather a rating for the entire experience trying to sell car thru carvana. Let me put it this way: estimate price to sell my car offered was 400$. We'r talking about a car that costs around 5-6k to buy, very good condition and decent mileage. I'd rather pour gasoline on it and light it on fire then accept what Carvana offered. If you are selling, do yourself a favor and don't do it here. You might get insulted by their quote. I know I did. read more

Purchased a 2020 Hyundai Palisade with 14k miles from Carvana last summer. One of the reasons why I felt confident purchasing a car without seeing it and inspecting it myself was Carvana's 150-point inspection. Guess that was my first mistake! One month after purchasing the car it started to sputter when idle. Upon bringing it into my local Hyundai dealership I learned that there was barely any oil in the car. How could that possibly be after such a thorough inspection?!? Six months later, I have been in and out of the Hyundai dealership as my car continues to burn oil at an alarming rate and they can't figure out why. I have now been told that the dealership is asking for Hyundai to approve replacing my entire engine. Buyer beware with Carvana. This is a brand new car with just one owner prior to my purchasing it and they want to replace the entire engine before my car even hits 20k miles! Safe to say I have a lemon on my hands and no one to turn to for assistance at Carvana. If an entire engine has to be replaced, I would think that something should have been noticed in that thorough 150 point inspection. read more

I started a purchase on a car on a Sunday 2 weeks ago. I chose a car and got approved. The car was supposed to be pending purchase. 2 days later the car was listed sold. So I chose and color same car. Didn't like the color but oh well. Friday the sam week the first car was back online for purchase. I called carvana and told them of their error. They switched the cars back but mad me pay 1595 for a transfer fee because the first fee was non refundable although it was their fault. We set delivery for Saturday March 2 and I paid cash and the money was taken out of my account. carvana emailed me the day before telling me the delivery was cancelled and lied to me as to why I asked for a refund and will never do business with them again. be aware. read more

Absolutely the most frustrating experience I've ever had. Had an appointment to sell my car for 1:30 on a Saturday. No one showed. Between talking online with an "advocate" and also on the phone for 3 hours I was informed at 4:30 that the "advocate" that was scheduled to pick up my car had a death in the family and a manager would call me. So at 4:40 a manager finally called to explain and while I sympathized and extended my condolences, I said I didn't understand why it took 3 hours before someone could say that no one was coming to buy my car. Anthony called me insensitive. Between online and on the phone I spent more time on hold then talking with someone. Once I was on hold for 40 minutes before I hung up and called again. I understand that an employee had someone pass away and I am sympathetic to the situation having experienced it myself but, there is no excuse for a Carvana representative not reaching out to their scheduled clients that day to inform them. Their couldn't have been that many that this particular "advocate" had scheduled. The manager's conduct was also inappropriate and very offensive. The entire customer service experience between online and on the phone was the worst I have ever experienced. read more

CARVANA DOESN'T CARE. They charge you way over market value for their "convenience factor". They delivered a car that was DIRTY (visible dust on dash & interior, stains on upholstery, greasy spots on exterior) with an empty tank of gas. It also smelled like a combination of hairspray and dollar store incense...Just, YUCK. My experience had none of the the fun that comes with getting a new car, like the shiny, spotless interior/exterior, paper floor mats, new car smell. I'd just renewed my plates, and when I asked Carvana how to handle, I was told, "Just tell the person when they drop off your car." Fair enough. I did that, and the delivery guy freaked out, throwing the person I spoke with under the bus. "It happens all the time, they sit on phones at home in Arizona all day," he said. He told me they'd send me 2 $100 gift cards for my trouble. Two months later and I'm still waiting on them. Carvana says they've been hurt by the pandemic, that's why their service is so slow. Isn't it pathetic when a business is still using a 2 year old flu-like virus as an excuse for their horrible service? Carvana, never again. I pray you're exposed for the grifters you are. read more

Horrible customer service. They overpaid during covid and now dealerships are willing to pay far more for a vehicle then they are.

Got a quote for my car online. Sent in all the required documents. Setup an appointment days beforehand to drop off my car at this location. Got to the location at the scheduled time for my "quick easy contactless drop off". They said they were "a little behind". I and my ride waited for an hour and still didn't get helped. I called in and customer support was not helpful. Process seems fine until you actually have to deal with someone face to face. What's the point of having appointments if they aren't ready when I did everything on my end. I had scheduled This whole thing out and was supposed to pickup my new car today and now can't. Ridiculous! read more

Seamless car purchase on line with trade in! Highly recommended - saved thousands over conventional dealership! read more

carvana is the best. they paid me the most for my car and the process was effortless I'm a big fan!!!

Ugh, did I buy a car, or not? Thought all was in order. Supposed to pick up tomorrow. Get a text today saying the car would not be available for another week. I had agreed to pick up on Wednesday, as we were taking it on a road trip on Thursday. Sooooooo I proceed to the texting option. I was told they did not have any record of me purchasing a car, and to please recheck my email address, which I stressed to them was correct. So the real question is did I or did I not really purchase a car. Hmmmm. read more

The purchase was so messed up with the phone rep., that management had to step in to fix it. I got the car and had front dash notification lights within 10 days. Took it to their suggested mechanic who said no only were all the fluid caps loose, the service record on line has been deleted. So they're is no evidence of any service and no proof that the car ever had any issues let alone oil changes. Their response? We didn't do it, it's impossible to delete a service record. So, they are liars on of incompetent! You have been warned. read more

They will drive you CRAZY! Better off going to a dealership. Worst experience ever! They do not care about your satisfaction or if you buy from them or not. 1. Poor customer service: decentralized support staff, get different answers from different people, no follow through when they say will follow up, overall lack of communication. 2. Even a manager from their headquarters never called me back as scheduled. 3. Wrong time sensitive documents were sent. 4. They delayed the delivery 3 times Even after we canceled our order, after the third delay, they did not ask why or want feedback. read more

First of all I am rating the Carvana in the suburbs but I couldn't find their own listing so I am reviewing it here. My husband bought a C series Mercedes that was supposed to be delivered on Wednesday. On Monday he received an email that said the car would be late and it wouldn't be here till Friday. This morning they called at 8:20am to say that they could not deliver the car because the delivery trucks were put out of service for repairs. The car was supposed to be delivered at 9 am. They told me us that we would have to pick up the car which was an inconvenience now for two people. Anyways we went to pick up the car and Brandon was extremely nice and very accommodating. We both signed all the paper work and they brought the car up which had been washed and cleaned inside and out. We got in the car and left. We did see a couple of trucks driving in the parking lot. Had the been able to drop the car off when we were told they would have not been rated so low. However; the fact that the car was two days late and then they couldn't drop it off all added to their rating. We were a bit disappointed read more