BUYER BEWARE!! Purchasing a vehicle from this company has been more of a headache and stress than using a brick and mortar dealership. I spent all weekend sending paperwork back and forth only to discover when signing into my account Tuesday evening that the transaction was cancelled. By the time I contacted Carvana, my original delivery date was no longer available and now I have to wait an additional week. Several representatives hung up when I called as they are working from home so feel they can treat consumers any way they please. I have never made a purchase that has used more of my time and energy than dealing with this company it was stressful and I can only pray the car is read more

This maybe the future of used car buying/selling. No dealer negotiations and stress that comes with it to deal with. They offered the highest price for my vehicle. Beating carmax by $1300. Their car buying verification process does take long (3 days for me) but apart from that every thing is smooth and automated. They even provide you with an Uber for your ride back home after you sell/drop your car at their facility. Do think about checking them out for selling your used car at least! read more

These guys are pretty bad. When you make arrangements to sell them a car, you never speak with anyone locally. Four out of six calls were a complete waste of my time speaking with insolent "customer advocates" who cared nothing about my concerns, interrupted and acted as though it was their job to control the path of the conversation rather than help complete a transaction. The day we were scheduled to deliver the car and finish the deal, I was sent to a dealer in Arlington Heights an hour away when I could have driven 10 minutes into Oak Brook and dropped it off locally. The reason I was delivering the car was because I was told the usual representative who was to pick up the car was "sick" that day. This outfit is selling 3.94 billion dollars of used cars a year and they don't have enough people to go out and finish a nearly 30 thousand dollar deal? What a mess. Few details on pay off dates, what sort of checks were being issued, the aforementioned phone reps and they expect you complete this business without ever meeting a bonafide representative locally other than to hand over the keys. Then I discover the person calling me to verify the drop off was calling from an Arizona phone number and not in state from an Illinois phone number. I called back just to get another rude "advocate". I got spooked. Really, it was their phone reps that completely queered this deal and we went to CarMax. Yes it was a little less money, but now I was dealing with a brick and mortar operation that was clean and organized and not some half baked internet store under investigation in around half a dozen states. BTW, I went home with checks from CarMax for two cars in hand in less than two hours. read more

seamless. matched price. easy transfer. paid in one day. pickup guy could not have been nicer (Jordan). I recommend him for management.

This is my second time going through Carvana for a car and I absolutely love them quick fast and always very helpful I love my new car thanks guys read more

Worst car buying experience I've ever had and i have bought and owned at least 50 cars. First of all they missed delivery date by 18 days. Delivered car dirty. Key fobs batteries were dead, waited a hour for them to pull the car up front. It was supposed to be a Certified Car, with a clean CARFAX. Brought it to my mechanic, who found many problems with the car. One being sand found in frame, excessive corrosion, he said most likely was in a flood. Also part of car had been repainted poorly . Upper control arm bushing was smashed. None of these problems were on CARFAX. I did return the car, they still want to keep shipping charges, didn't refund my down payment as of yet either. To top it off an employee had left paperwork in my car. None of the 150 check points were checked. Also 1st line was clean sand and debris out of car. So they knew it was in a flood, sounds like fraud to me. Also prep car for paint was listed. Also dented rims on the car, dangerous and they knew that according to their notes. The car should be a salvage title. Beware of this vin number: WDDLJ7GB2EA116706 2014 Mercedes Cls AMG S I wish I could rate a zero. read more

The process of selling the car was quick and easy. They required pictures of the vehicle which determined the final price for the sale. They were very aggressive at noting the small blemishes - a ding from a road stone lowered the offering price by almost $3000.00. Interestingly, when the car was picked up, the agent was effusive about the condition of the vehicle and said repeatedly that the vehicle was in pristine condition. We agreed but clearly the company looks for ways to lower the price. read more

Bought a vw atlas on June 12. So hard to trust or believe anyone so I scheduled an appointment at a vw dealership for a diagnostic report. Unfortunately I couldn't get an appointment until the day after the 7 day warranty expired. On the way to the dealership the engine light came on. Come to find out the car had bad catalytic converters which is in Carvana 150 point check. When they went to replace the converters, they also found an oil leak(valve cover gasket) which is also in the 150 point check. I didn't feel I was responsible for these repairs because Carvana sold me this defective vehicle. I called Carvana and after 2 hours I finally got through to someone. To sum this phone call up, both the customer service rep and his supervisor were rude, deflective, and irresponsible. They kept trying to get me to use my extended warranty. This is not a warranty problem, this is a selling me a bad car issue squarely on them. These are things that go bad over time not in under a month and they sold it anyway. It's unacceptable incompetence at any level whether they checked it or not. I was made to feel as if this is my responsibility not Carvana's which is wrong. You buy a car and carvana gives you their word that the car is good but for me, that was a lie. I wonder how many more are out there like me? If you buy from Carvana, get your car a diagnostic report before your 7 days are up for your own good because Carvana doesn't care read more

RE: ANT INFESTATION CARVANA CAR In summary my Carvana car purchase has a black ant infestation. Shortly after picking up ( Oak Brook Illinois) my newly purchased nice Ford Fiesta and while driving. I observed a black ant on the passenger front window, then the driver window and also an ant exiting the dash vent. I stopped at shake shake and purchased food which I placed on the passenger front seat. I went inside a store briefly and upon return to the car I observed ants inside and out the bag containing my food, also on the passenger seat where the bag was located. U purchased RAID for the ants Off for me and I Sprayed. I have been spraying and bombing for ants since the car purchase for several days since the car purchase. I hope the bombs will get rid of them finally. Ants have been both inside and outside the car. I feel like I am experiencing a real life Steven King movie nightmare. I have searched the Carvana site for a replacement car like the one I purchased ( low miles, color etc.) negative results. I like my current car purchase minus the ant infestation. Carvana customer support has been notified of the situation. Apologies fir any typos. read more

Literally no communication. You fill out the information and the website does not provide an estimate. Instead they say they will contact you within 24 hours. One week later still haven't heard anything. When you call them, the machine says "greater than 1 hour wait time", I left the phone on and watched an entire movie. Two hours later they still didn't answer the phone. This place is a joke. Stop building stupid vending machine towers and hire people to pick up the damn phone. read more

I was a little nervous to buy a car I had never seen but I am happy I did. The carvana representatives make it easy. They reached out and helped me with the buying process. The car was delivered and I love it. read more

The advertised "Techno-Wizardry" is a scam. They quoted a price to buy my car and then kept increasing it when I didn't opt in. When I was ready to sell, their final quote was far less than what was initially offered. Caravana said it found "additional information" (an accident). The accident was reported by me when I completed all the up-front questions. Beware of their "bait and switch" tactics. I went to Carmax and was treated fairly and sold my car for much more. Beware! read more

Crooks !!! Picked out a car and said it would be ready in 4 days and then a week delay so switched to a second car and day before delivery again another week delay. I said I need a car so will you provide rental and NO. I would like to cancel because my second vehicle was damaged during shipping and no your stuck with a car thats been in an accident or pay 990 dollars. For what ?? A damaged car read more

From the car delivery to text notifications to the contract to the actual car itself to the 7-day return policy to the car pick up --- every step of the process was riddled with errors. An innovative concept, but needs a lot more quality control. read more

What a nightmare. I was approved no issue. Now try to get the car delivered. Carvana kept "stalling" dropping off the car. They said they could not find the keys for the car. So does that mean you never checked the car before you sold it??? How did you get it off of the truck at your depot? If there was a issue with the car, why could you not just say that. They continued to say they lost the keys for several days. I bought a car from another dealer, and cancelled my order with them. Too bad I really wanted to buy from them. read more

Well, so far I am not impressed by Carvana. I received a series of text messages telling me "my car is on the way" and "get excited". I was supposed to receive the car on 9/13. on 9/12 after 4pm I got a text saying my delivery was delayed and was moved to Saturday 9/17 at 9:30 am. On 9/14 I informed them that I could not be home at that time due to a prior commitment. To which they responded, your delivery is the 22nd. Wait, what?? That was news to me. I NEVER received a text, email, nothing changing the 9/17 delivery. So now my 7 day delivery is more like 2.5 weeks - all the while I'm paying for a rental car read more

I've been meaning to write up the experience I had just before the pandemic hit. I had been shopping for a used Prius and found one out of state that Carvana said could be shipped to this location at no charge. Great, I put in my order and waited a week. When the car arrived they discovered it lacked some of the options that had been listed but didn't reduce the price (they gave me some line about the price being set according to the VIN so no matter what the description said, they price was correct. Really?) Given there weren't many choices, I thought I'd take a look at it nonetheless. I took it for a test drive, pushed a button on the dash and the entire switch just fell into the dashboard. They did not hesitate to say they'd have it repaired. But I also noticed a chipped windshield as well. In the end I didn't get the car. They clearly had not spent any time really inspecting it and they lost my trust. In the end I'm soooo glad I didn't buy the car especially since I've been working from home since then and it would have been sitting in my garage. read more

Awful. They offered $300 for the luxury infinity car ( while CarMax offered $2200). Shady business, please verify with CarMax or other companies when you try to sell your car. They will try to rip you off. I will never request an estimate from that company again. read more

Took 2 months before I actually got my vehicle. They rescheduled my delivery 6 times. Called a few times and was told they would call me back and of course it was 2 weeks before anyone called me and I had to call them over and over. Car finally arrived. Side panel was coming off, quick fix with glue. Back seat a/c wasn't working so I opened the panel and it had been unplugged, easy fix. No floor mats, they ordered me new ones, easy fix. It was all easy fixable issues, but annoying. Especially the lack of communication and the wait time to actually get the vehicle. Many times the cancelled on the day of delivery. I would never buy from carvana again, but I am happy with my vehicle .... So far. It's only been a week. Also only comes with a half tank of gas now lol, maybe due to gas prices? read more

I sold my car on July 15, 2022 it is now the 28th of July. Why is my loan from my lender hasn't been paid off yet??

Never buy a car through Carvana! It was a terrible experience. The Carvana workers took away a week of quiet life from me, also more than 3K dollars in advance payment and more than 1K dollars in insurance premium. Now I'm in the process of getting all that money back. Carvana has been using my first payment for personal purposes for over a week! And the money will be returned to my bank account in another two weeks. I applied to purchase a car from Carvana online. On the same day, according to their rules, I paid more than 5K dollars for the car. The bank approved the loan for me and all the necessary documents were uploaded on time to the Carvana website. Today, according to schedule, I was supposed to receive the car. But Carvana did not do this, she shifted all the blame onto the bank. As it turned out later, this car is not for sale at all. So what did I pay for earlier? Why did I apply for a loan and make a down payment? What car did I insure for? This raises a question probably not only for me. This is a fraudulent scheme in which Carvana uses clients' money and then refuses them. Carvana is interested in providing a loan for a car at high interest rates. If you choose your bank with a lower interest rate, it will not be easy to buy a car from them. So much anticipation, nerves and money were spent during the week. Never trust Carvana! read more

CARVANA is a scamming people by lying in their ads about vehicles they sell!! They heavily photo shop cars they sell, lie about condition On cars that have cosmetic issues, photos are blurry, grainy and taken from a far!! Try to zoom And vehicle becomes a blurry blob of garbage! They seemed to miss 150 points of their 150 point inspection on the car I bought and returned 2 days later, barely drove 50 miles. I bought a 2014 vw cc that didn't look bad until I saw it in-person. Lots of cosmetic, electrical, maintenance and safety issues!! All of this was supposedly taken care of according to their pre sale inspection!! Non of this was in their description. The nerve of these people they expected me to take time off to run around get quotes to fix the car that they should've fixed before selling !!! CARVANA is a joke that needs to be thrown off the stage!! DO NOT PUT ANY MONEY DOWN OR PAY TRANSPORTATION COSTS BEFORE ACTUALLY SEEING THE CAR!!! read more

Overall, the purchase process had some issues from the beginning. We were paying cash for this vehicle but apparently anytime there is a linking issue they suggest applying for financing, which we didn't need. It was a pre-order which in my opinion took way too long and all I kept getting was the standard 18-days it could take in some cases. The car arrived finally, after paying a $590 shipping charge, which I still don't understand. If you are selling cars nationwide, then the either all of some sort of shipping charge or none have one. Not all the imperfections were noted on the vehicle condition but they appear to be making it right at this point. I have to do a lot of communication to get things done and they automated responses are insane and over done. If you are spending $20,000 I expect to be treated a bit more directly. I'm doing this review after only 7 days so I'm sure there will be a few more issues to tackle. I did take this vehicle to my local KIA dealership with the obvious issues and luckily all were cover under the original Manufacture's warranty and those that were SilverRock is currently covering them. The cosmetic issues are also starting to be addressed but time will tell on how they handle that. Apparently this vehicle did in fact have an accident that was not disclosed on the Carvana Website or in the CarFax report, the fingerprints imbedded in the paint on the driver side door were a tell tale sign that repair were performed that were not disclosed. I would recommend anyone that is purchasing a vehicle site unseen and relying on poorly coordinated photos, inspect every inch of the vehicle when it arrives. Although they give you 400 miles and 7 days, drive it as much as you need to weed things out. I'm still finding small items that will probably need to be addressed, so the 100 day warranty that comes with the vehicle will be put to the test. If you have lots of time and effort I wouldn't say not buy a vehicle from Carvana but realize that as simple as the process is to shop and buy, after you receive your ride, you will be in for the long haul if you want to make sure the vehicle will last as long as it should. Make sure they fix everything you are concerned with and don't hold back on pushing for any repairs that are needed. read more

I haven't even started the process with carvana to sell I called to inquire they said the wait time is over 30mins & I put myself on the return call list. They called back & I've been on HOLD for over an Hour & no one still has come to the phone yet! What was the point of being on a return call list & still customer service is unavailable read more

Sold my car to Carvana and it was the easiest experience. Submitted request , offer , schedule appointment, pick and payment. Highly recommend! read more

I think the Carvanna is a very solid option when purchasing a car. There were just a few hiccups with the delivery process of the car but overall I'm impressed. I ordered my first car, the delivery was delayed just a bit, when I received the car I wasn't too thrilled about it, it was a nice vehicle but it just didn't suit me. I opted out of that car and got a new one that I am very happy with so far. Thank you Carvanna. E.P. read more

Low prices due to no sales people. Nice cars, super easy process. Can't beat it especially during COVID.

I just attempted to purchase a vehicle from Carvana, it was a total HASSLE, I provided more than enough proof of income two jobs a bigger deposit and credit is ok. However they still wanted more info even though gave them more than enough. If I could give their customer service a half star I definitely would. Buying a car shouldn't be this difficult especially when you legit have several income and jobs. I'll take my business elsewhere and I'm sure I'll get the customer service I deserve. Please delete my Carvana account and I will make sure none of my family and friends purchase a vehicle from this place. read more

About 2 months ago I placed a reservation for a car. They said it would take about a week or two for the car to become available. After more than 4 weeks of no contact I received a notice that the vehicle did NOT meet their standards and was no longer for sale. Then a couple weeks later I get an email that the car is now available. They were not very helpful since I was using my credit union for financing and not their company. They said they could not deliver my car to me until Carvana had a cashiers check. So, I had to jump through hoops to close on my car loan 5 days before the car was scheduled to be delivered....One 12/10 on 9:51 Am Cleo signed for my check. The car was delivered on 12/13 and the Carvana employee immediately got out of his car and apologized. He said he's never seen them sell a call that was in this kind of shape. The odor in the car was so bad, it gave me a headache within seconds of sitting in the car. There was a Ticket hanging from the rear view mirror indicating the car had recently been "sanitized." The delivery guy apologized a number of times and said he was putting a lot of notes in the system and that someone would call us back today. I was very upset, that they did not call me before I fedexed a check for $20,000 to them, to say hey just want to let you know this car has a very strong odor. You may want to wait to purchase it until you've smelled it. Nothing was done to warn us of the issue, they did not refuse the check which should have been done since the car was not delivered. No sale was made. Now it's 12/15 I've been trying for days to get someone to get back to me, and I've been told they can't find my check. They are behind and they have no idea of how long it is going to take them to locate my check and send it back to my bank. So, I have another car on hold that I'm trying to buy with CarMax and I can't because I have no idea when they are going to refund my 20,000 that they received on the 10th. You cannot speak to anyone in charge, no one in accounting, no one in management...When I ask for an estimate of how long it will take them to find my check, I am told we don't know. There is a backlog. NEVER buy a car from them again...They are willing to resell a car with stains all over the interior, a smell of chemicals, inside that gives you an immediate headache. read more

I have been trying to sell a car with Carvana. I got a quote twice and then next step is to provide a copy of your driver's license and title. There site is not secure and uploading these documents is risky. I did this in spite of my misgivings because the quote was the best that I received. 15 emails back and forth and providing the same document 4 times the trade department finally responded that they had the documents and would set-up my pickup in 24-48 hours. The next day they emailed and asked me for the same documents AGAIN. I asked for a supervisor to call me or for someone to call me. I tried calling and the line is continuously busy. Terrible service, unsecure site and non-responsiveness. Better to go to a dealer. read more

What a sad disappointment. Everything was going well. I ws so excited with the process working so well. Shopping and the online process was well done. Once the human factor came into play, it all went down hill fast. The morning of my vending machine pickup, they called me to let me know that they found a minor crack in the window washing tank. They would get it fixed during the 7day period. Their lie #1. They would not be doing anything. I ended up having to deal with the repair. Lie #2. Easy returns if you are not satisfied. Nope, they have already sent my car to Indiana. It would take days to get it back. Lie #3. Great customer service. Only if you don't have a complaint. If you have a complaint they will put you into a 24-48 hour "we'll get back to you call". If you are happy they will talk to you. Luck for me the car I purchased from Carvana is still under manufacture's warranty. So the local deal was more than happy to deal with me. Buyer beware. GET EVERYTHING IN COMPLETE WRITING. Check and double check the car. Read all these reviews. and check out Twitter. They have multiple complaints like mine and with people not getting their plates and transfer registration information for month. Here's hoping that all my title transfer happened correctly. Otherwise I will be back to update. read more

DO NOT BUY FROM THIS COMPANY! If you have purchased from them and are in possession of a lemon, file a consumer complaint report with your State Attorney General as well as the Arizona State Attorney General's office (they are headquartered in Arizona). Carvana sold us a lemon, we had to pay out of pocket for a new engine because SilverRock Inc., the warranty company Carvana works with, put up so many roadblocks to getting the car fixed that our 100-day warranty ran out. We are currently working with IL and AZ State Attorney General's offices. Please encourage the State Attorney General to investigate these fraudulent companies by filing your own consumer complaint reports! read more

My husband chose a car late on 2/3/22. As of today, 2/24/22, delivery has been cancelled/rescheduled 5 times. I'm wondering if the car exists or if they sold it to someone else. Yes, it's winter, yes, it's hard to find employees, yes, first world problems. But come on! They required that he change his car insurance to list the new used car VIN instead of his current vehicle VIN, done 2/4/22. Our insurance co covers both vehicles for 30 days, generous enough, but that expires 3/4/22. Delivery date supposedly will be 3/2, yeah right. We will then need extra days after receiving the phantom car to have it looked over, and to have his current older car fixed/maintained prior giving it in hopefully good shape to a family member. Last week, a Carvana employee told us the car had made it from AZ or NM to Indianapolis. It was supposed to arrive at the Chicago location early 2/24/22, get another inspection, and arrive at 5:30 today. And now it will take another 6 days. Carvana is throwing some compensation $ at my husband, but he'd MUCH rather have the car. It's ridiculous, and very inconvenient - I need to get my used car from the family member before I start a new job with a looong commute next week, and I wanted to have that car looked over so it's less likely to break down in central Illinois. Now I'll have to lend them my husband's older car that hasn't been gone over and fixed/maintained properly, because I need to drive that car every day. And I won't have the time before the new job starts to get my car checked. So if you're considering buying from Carvana, don't count on seeing the car - apparently they either they lie, lie, lie to cover themselves, or they are extremely disorganized. Buyer beware!! I'm an optimist, giving them 2 stars assuming someday my husband will get the car and it will be as advertised. We'll see. read more

Sooooo. I took your advice and called customer service. Automated message said less than 5 minute wait. Someone answered in 7 minutes and then put me on some kind of hold. I can hear something in the background, but it stayed like this for another 10 minutes. Didn't matter what I tried. For anyone reading this, do not waste your time with these clowns. read more

I'm giving it two because after a month of fighting with them for rescheduling my delivery 4-5 times I do love the vehicle I got with a not so perfect credit score, BUT if I need to do it again I rather get a co-signer and go through a dealer then dealing with them, I only read the website reviews which had no bad reviews at all!!!! But after investigating through google a lot of people have had the same horrible experience, I wouldn't recommend them its just too much of a hassle and it's never guaranteed they'll deliver On the day they say read more

Simply put, Carvana is a NIGHTMARE way to buy a car! This is simply the facts with dates and correspondence over the past 5 months. You can make your own opinion after reading. 6/10/19 - Car order placed online. 6/12/19 - Car pickup at Oak Brook, IL and trade-in of my original vehicle. 6/13/19 - Returned car at Oak Brook due to engine issues, filed return paperwork, and received my trade-in back. 8/2/19 - Received notice from original vehicle financer that my loan has been paid off and the title was sent to the payor (Carvana). This was confirmed with financer. 8/2/19 - Contacted Carvana customer support regarding this issue and was told they would get back to me. ALL OF AUG 2019 - At least a dozen phone calls, spanning several hours, to Carvana following up on this issue with no path to resolution. 8/19/19 - Carvana sent me the title to my trade-in via FedEx, but the title was signed by Caravana as the purchaser. The title is now useless and additional time will be required to clear this mistake. 8/31/19 - My email sent to Carvana's customer service rep handling the case: It's been 4 weeks (8/2/2019) since I've heard anything from Carvana regarding this issue and 12 weeks since the mistakes first happened (6/13/2019). To be clear, I followed all steps required to return the auto and receive my car back, but several very large errors occurred on the Carvana side. Carvana did NOT process my return correctly. Carvana should NOT have paid off my loan. Carvana should NOT have signed the title for my vehicle. 9/4/19 - Carvana responds 3 business days later: Sorry for the delays in updates. I am going to let you know what is currently going on with your case: 1. Our Financial operations team has requested another review of the case in order to provide you with a better solution. 2. the first option they provided was offer you to just turn in the vehicle as if you have sold to us, that way you would be able to walk way from the deal without an issue. Upon further review we will be able to provide you with a few options in order to move forward. They have requested 48 hours to review the account. I will be in contact with you on Friday, when I get a more concrete update. *This is a horrible option for any customer, why even offer it? 9/6/19 - Carvana's Finance Operations Team contacts me It seems as though we have inadvertently paid this vehicle off. It looks as though you are aware of the situation and I do sincerely apologize for all of this miscommunication. I have spoken with the vehicle financer and they advised that they will need the title sent back to them. From my understanding you do have that title. If you can please send that title back to them at the below address that would be greatly appreciated. This will allow us to get our refund from them for the vehicle. *This process is not as straightforward as they communicated. The original financer had several legal requirements to be met before opening a new account, which would have resulted in several weeks or months of lag time. 9/16/19 - Original Financer recieved the title back from me. 9/23/19 - I called the original financer to get a status which is when they informed me of the process which could take weeks or months to clear the title and reinstate my loan. FAST FORWARD 4 WEEKS 10/21/19 - The original financer sent Carvana my cleared title, Carvana received a check from me to payoff the loan, and I'm currently waiting to receive my title. 10/22/19 - Carvana is waiting for the check to clear before sending me the clear title which they told me would take 48hrs. 10/29/19 - I contacted Carvana via email & phone requesting an update. They replied with: The mail was awaiting sorting from our home office in tempe to our second office where our accounting department is in Scottsdale. It should be deposited today. *More delays due to miscommunication since the deposit should have happened a week ago. 10/30/19 - Title has yet to be sent, almost 5 months later, and after my check was cashed. read more

Selling only review: I sold my car to Carvana and it was the easiest thing in the world. I popped in my info on their site, they gave me a better quote than anyone else had (including carmax). A few days later they came to my house, looked over the car, i signed a couple of forms and the check was mine. Super nice and super simple. I could see myself buying a car from them, we just had already gotten one so it wasn't really relevant to our needs read more

I just purchased a 2019 Acura RDX. I was very hesitant, but to my surprise this experience was the best car purchase of my life. Your able to sit at home online and decide if you want gap insurance or extended warranties without a salesman trying to pad your contact with things you don't need. Keeping you there for hours unnecessarily. The price was very responsible. If I have one drawback, it was the amount they offered for my trade in. I know it was a 98, but it was in excellent shape. I guess you can't have everything. read more

GO TO CARMAX. I was in a bind and needed a car fast. CarMax couldn't guarantee me the car from another CarMax would be in town in time. (Eventually they pulled through) However that night (Wednesday night) I got online and Carvana would have my car ready on Friday. The initial setup online was easy and flawless. I got the car with no problems. They offer to get your plates squared away. I used this option because I had to leave for out of town for the next three months. This is were it all goes down hill. As the time approaches for my temp tags to expire I call. They only have one 800 number to call for everything. I call and the lady said she would check into it. Never got a call back. She tells me I'm good to still drive it while it's expired because I already paid for the plates. I try calling again and they said the wait time is under 10 minutes. Then it went up to 20, 30, and then over 30 minutes. I kept the phone on speaker while I was at a restaurant. Over an hour I was on hold and the call dropped. I try doing the online chat and says I have 20 people in front of me. I emailed that night with no response. I call again and this lady checks with it while I'm on the phone and tells me I can't get plates because it need a emissions test. Would have helped a couple of weeks ago. At this point my plates are expired now. She puts me on hold and contacts the BMV. She told me I could go to the license branch and get a temp sticker for a day to drive to the emissions test. She stated I could get a temp registration at the emissions test until the plates come in. Take it in for an emissions test and try and get a temp tag. The emissions say I can't get a temp tag because the State of Indiana never received the title or loan company info from Carvana. It has been over 3 weeks with expired plates. I email the emissions report with a note for someone to call me and I explain in the email what happened at the emissions place. They only respond to the email saying we got your emissions report and will start to process this. I try calling the number again and was told under 5 min wait time, I press the option for them to call back. 1 1/2 hour goes by and no call back. I call back and the automated message says they remember me and have not forgotten me and to press 1 to keep my spot inline. Wait time was under 5 mins. Never got a call for the rest of the night. Terrible service. read more

My truck arrived on time. It was kind clean and there were more scratch's then shown in pictures. The floor mats were also missing and Fluids had not been changed. Overall the price was far and the process was simple. I would buy from carvana again. read more