Bought and great couch & love seat. Goid stuff; good people; good deal. Delivery was on time and the crew did all the heavy lifting.

Got a mattress from here And it's hard as rock also the floor model was a lot softer then the one I paid and I have had it for two weeks now I still can't get a good night sleep on the new mattress. read more

I recently bought a couch and recliner from Cascade and I'm extremely happy with my purchase. My new furniture is super cute and gets a lot of compliments but more than that it's functional and is of decent quality. I was looking for sort of unique/hard to find items and I was relieved to find it here. They don't offer delivery themselves, but they can help you arrange delivery with a 3rd party vendor that they use and it's only like $80. The whole experience was painless and I would absolutely recommend checking this place out, and don't forget to use the yelp check in deal!!!!! read more

This place is amazing!!!!! Casey is always super friendly, helpful, and guides you in the right direction. We bought our sectional here about a year ago. It's still going strong! So we returned and bought more furniture. This is our go to place and we recommend everyone goes here!! Such a fanatastic hidden gem! read more

My first review EVER! Jude is the Bomb! I spent weeks looking at Bugly couches.....stopped in and found the only one that could work for me. Found the color that works on the computer, found an accent chair that is not the one that went with the couch but it works and they're beautiful together! Delivery was 25 minutes total and they took the old stuff away for cheap! Could not have been a better experience! read more

TERRIBLE PLACE. Horrible customer service. Bought a couch, was told 2 weeks for it to arrive. A month later and still no couch and being told another 2-3 weeks for it to arrive. Originally talked to Casey and he said he would talk to the owner/manager to see how we could fix the problem at hand and all the miscommunication. Didn't hear back until we called again and still an unsure answer. Seems like no one communicates around there- got a call from Nick who was extremely rude on the phone and told me to stop talking and wouldn't listen when I tried to explain the situation to him. Told me that maybe if I wrote down the name of person we talked to we would remember it. Still don't know what our options are. Can we get a refund? Don't know. Do we pay a restocking fee? Don't know. Can we exchange for a different couch? STILL DONT KNOW. DONT DO BUSINESS HERE. read more

Worst customer service ever,I mean it, & I never write reviews. I am a returning customer. I knew up front that I would have to wait a while for my product. I was told max 3 months & I would have my dinning set. When they ordered my set everything was fine, 3 months later I call them to check if it has arrived, they told me "ohhh it's been discontinued, good thing you called us". What? I waited 3 months & now I get nothing. After that they said they can either return me the money, or I could pick something els out, & they would check if it's in stock, but why didn't you check if this product that I really wanted was in stock?.... I looked but I didn't like anything els so i asked for my money back. But then they told me they can only do store credit. Sorry but their policy says store credit is for when a customer returns a product. I never received anything to even return! Why tell me you can refund me the money & then take your back?...So they never follow through with what they say. I told them I will call my credit card company if they don't return my money. Then they said in 7-10 business days I will have the money back in my account. 3 weeks went by, and nothing, I had to call again & remind them. And again excuses like "oh the person who deals with credit card stuff was out of town". I'm sorry, but how is that my problem or even my concern? They don't take responsibility for anything, all they do is shift blame, & don't even apologize for this whole mess at all. Eventually I got my money back, but wow, in total 5 months of waisted time, and I don't get my dream dinning set... read more

After getting screwed over by a big name furniture company, we were semi desperate for a new couch because we already got rid of our old couch. With the holidays approaching, we absolutely needed to have living room furniture. We stumbled across Cascade Home Decor in our hunt so we figured might as well stop in. They had a couch we were looking for, and honestly I think it's the same couch we had ordered from the other place that we never got. There was no pressure, we could look around on our own. After finding the one we wanted, we found out they had it in stock (yay!) and it could be delivered as early as next day. I definitely asked a few times to make sure we would definitely be getting the couch before Christmas and he nicely kept answering my questions. And, just like he promised it was delivered the NEXT day!! The delivery guys were super professional, quick, and neat. I really could not ask for more. Thank you so much for such great service and ease of delivery!! read more

There is nothing worse than driving across town with the intent of spending quite a bit of money and having absolutely nobody offer to help me in the store. read more

We came here after going to 4 other furniture stores. The man Jude who helped was. Found exactly what we were looking for. Was very helpful, helped us load it up. It was the best!! Very happy!! read more

We just purchased our living room furniture today. Casey treated us wonderful. Best prices we could find! I would highly recommend this business. Ask for Casey! read more

Found just what I was looking for! They had a great selection. Was pleased to find a unique and comfortable recliner. Viktor was very friendly and helpful and worked with my budget. I would come back for future furniture needs. read more

We were in need for new furniture because we just built our new home. We decided to go into Cascade furniture because they had the bed we wanted for my son. Not only did Jude help us with the bed, he was also able to get is the living room set and dinette set we had wanted from another store at a much better price. He was very professional and went above and beyond. We highly recommend Jude and Cascade Home Decor. read more

We had a great experience! Found the couch we wanted for a great price. Setting up delivery was easy. They were fast and efficient for delivery. Cautious when moving it into our home and we even talked them into moving our old couches down to the garage for a small extra fee. Would definitely go back and also recommend to loved ones. The whole process was easy going and quick. read more

We bought a couch for our office from Cascade. It broke when the very first person sat on it. The wood split in half, evidently right where a knot was. I contacted them immediately to get a refund but was told they would only do store credit. I understand that if you're just trying to make a return on a non-defective product. But in this case, I think a full refund would have gone a long way. I am giving it 2 stars instead of 1 because they did allow me to drive out to the store and pick up a replacement part but getting them to respond to my requests was an absolute hassle. read more

Save your self a trip. The worse customer service I have ever come in contact with. I don't think they know what "customer service" is, because they have none. I don't recommend anyone to this funiture place. They were rude and careless. They won't return your calls. We got a bed set from them and they " crube delivery" they literally dropped off our funiture in front of the house. Thank goodness that it was summer time. They ate also terrible at communication. All they want is your money and they're nice to you when you're ordering the funiture because they want your money. Once the delivery process going.. They are careless. read more

I thought the people there were very helpful and got a decent deal on some living room furnishings. Selection is good and you can order from kiosk in store if they don't have it on the floor. We had searched many places before finding Cascade and we are glad we stopped by. read more

still no order 5+weeks. they have no idea when the box spring matress will be made. no ETA....don't sell things you don't have or not able to get. read more

We got excellent service. Ended up buying a leather sofa and recliner set. We had an issue with the recliner next day. Cascade took care of issue within a week. Need to buy my almost 3 year old his bedroom set. Plan on supporting Cascase Furniture for future furniture. read more

One of the best furniture stores in town. Very polite and very nice customer service. Has a large selection of furniture all within a reasonable low price. Didn't feel pressured at all and found what I was looking for. Would defintaly recommend this store. read more

It was a positive experience from start to finish. I bought the Larkinhurst sleeper and loveseat and am very pleased. Jude is a very good salesman that's not pushy just helpful and works on any concerns you have. If you check the internet you will find Cascade has better prices and lower delivery fee charges then the other competitors. In fact next month going back for the matching recliner. But I will only purchase from Jude whom I highly recommend. The delivery people were helpful and friendly also. 100% satisfied customer. Portland Oregon read more

Terrible customer service! Do not buy here! Bought a bedroom set 3 weeks ago.We were told it would be 3 days and We still have nothing! They lied to Us to get Our money now they will do nothing for Us!! They are complete crooks and should not be allowed to do business anywhere! We get a different story everytime We talk to them! Terrible place to do business with!! read more

My disabled sister needed a new power recliner that lifted. After shopping for a few months through online retailers, I decided it was important to buy it through a brick and mortar store, so I looked for well recommended stores on yelp. The best reviews were for Cascade Home Decor, and Jude at the store. After a few telephone conversations with him, I took my sister to the store to try out a few. We found an excellent chair, just what she wanted, at a very reasonable price. There was no pressure to buy, but an offer to help if she decided to go forward. After thinking about it for a few days, she had me call Jude and order it. He offered to have it delivered immediately which we really appreciated. All in all, this was a very positive experience. Quality store, with the excellent Jude (with able, friendly assistance by Viktor). We will definitely buy from them again. Highest recommendation. read more

We purchased our dining room table set from here. The store staff were really friendly and fun. Everything they promised on when it would be ready for pick up was all accurate. I picked it up and put it together myself. The assembly was very easy, just needed a drill and wrench. The set was really well built and good quality. We have had the table now for two months and are still super happy with it. We purchased some other furniture from a different big chain store(a girl name that starts with an A). That other store had more selection but the follow through was terrible. They delivered the wrong stuff weeks later and we struggled to get ahold of them to get it corrected. About 8 weeks later we finally got the furniture we ordered. That experience made us wish we purchased more from Cascade Home Decor. When we are ready to make another furniture purchase we will definitely be coming here first. We also later found out that Cascade Home Decor can order things that are not in their showroom. read more

Bought a bed from these guys 2 weeks ago. After second day when I turn over the bed squeeks to the point where I wake up a few times in the middle of the night. Came in to the store to explain my problem and to see what they can do. The owner told me that if he makes a claim to ashley furniture about the bed 'squeeking' they will laugh at him. He told me they won't refund me anything and he can't help. I didn't come in for a refund, I want to sleep peacefully in my bed. What am I suppose to do now with a $2,000 bed that I can't sleep in? Will never shop here again. read more

We bought some furniture at this place. Got the tv stand home after waiting a couple of weeks for it, opened the box and it was broken in about 20 places. Called the store and they said they could replace it but do not give refunds! How is that even a thing in this day and age? Costco will refund no questions asked after 2 years! The sales guy, Casey, told me, "it's not my fault." Seriously?!? Worst customer service ever! Will never go here again. Buyer beware, they DO NOT give refunds for ANY reason!!! read more

HORRIBLE HORRIBLE HORRIBLE Customer service! Delivered a stained torn chair and will NOT take it back and will NOT give us our money back! We bought and paid in good faith for a new chair and they will not make good on it! They blame the supplier and take NO care for the customer! They want to charge us $100 to return their damage & dirty chair! They are a FRAUDULENT business! read more

What a nightmare. I do not usually post reviews, but my experience here has been so poor I felt that obligated to. Last Tuesday 11/8 I purchased 2 identical sectionals, I was told that they had one of them in stock currently at there warehouse and it could be there in 2 days, the other one would be roughly 10 business days out because it was coming directly from the manufacturer. Totally understandable. I told Viktor the sales person that I wouldn't be able to pick up the first sectional until Sunday, 5 days later. He said, no problem, it will be here. Fast forward to Sunday, after renting a Uhaul and hauling my old couches to the dump, the first sectional had not showed up yet, but it was sitting at their warehouse in Vancouver. I told them that wasn't too big of a deal and that I had rented a Uhaul for the day, so I could just go pick it up there. He told me that the warehouse was at the owners house and he didn't want customers going there. I said no problem, just send someone after it and I can pick it up from the location on airport way. He told me that he couldn't get a hold of the owner and that I should just wait until Wednesday when the other sectional was going to show up from the manufacturer. I told him that didn't work for me as my house was now lacking places to sit. Since I was getting nowhere with him I suggested that in order to make it right that they could just deliver the first sectional free of charge Monday. He told me "Buddy, you know you got a good deal on these sectionals, so I can't do that." It has nothing to do with what deal I got on the sectionals, $12.50 off advertised price.. but customer service, which is beyond non existent. I should have known based on their yelp reviews not to do business with them. It is now Monday, Viktor allegedly still can't get a hold of the owner and my first sectional still is not there, although I've already paid for it in full. He was nice enough to suggest that I just wait until Wednesday again when the other sectional is supposed to show up. Good riddance. read more