I had a wonderful experience with Burbank Jewelry Outlet! Zaven and his family have been a pleasure…read moreto work with. They completed several jewelry repairs for me, created a beautiful custom cigar band, and most recently designed a custom bracelet that turned out even better than I imagined. Their craftsmanship, attention to detail, and customer service are exceptional. They were patient throughout the design process and truly cared about getting everything just right. I highly recommend Burbank Jewelry Outlet for anyone looking for a jeweler they can trust!

I've been coming to Burbank Jewelry Outlet for several years, and every experience has been…read moreoutstanding. Whether I'm browsing or making a significant purchase, everyone has always been friendly, welcoming, patient, and never pushy. I've purchased a few pieces of jewelry here over the years, and I'm currently looking at upgrading my wife's wedding ring. I've met with the owner, Zaven, several times throughout the process, and he has been incredibly knowledgeable and generous with his time. He never rushed me and took the time to explain every detail so I could make an informed decision. I even brought my wife in on a separate visit, and Zaven patiently went through everything all over again, explaining the differences between natural and lab-grown diamonds, discussing the pros and cons of each, and answering all of our questions without ever making us feel pressured. His goal genuinely seemed to be helping us make the decision that was best for us, not simply making a sale. When you're spending a significant amount of money on luxury jewelry, this is exactly the kind of customer service you hope for honest, transparent, educational, and patient. I highly recommend Burbank Jewelry Outlet to anyone looking for quality jewelry and exceptional customer service. I'll definitely continue coming back for future purchases.

oh wow, what can I say about these guys? Just absolutely perfection when it comes to the service of…read morethese men they were just phenomenal and helping me with everything I needed from start to finish. They were honest they were also the ones to give you the most for the value of my pieces I forgot what I even brought into be honest, but they did help me so much with everything and they told me to take a ring that I had somewhere else to get it appraised so I get top dollar for it, which was really nice of them

I understand what the owner is saying and of course no one expects to be paid retail prices for…read moregold. However, gold has a clear melt value and the offer I received here was far below what other reputable buyers were willing to pay. I have sold to this business many times in the past because I believed they were honest, but after comparing offers I now realize I have probably missed out on a LOT of money. This time they offered me 300 dollars for my gold, while another gold exchange offered me 800 dollars for the exact same items, which matched the current melt value. It also makes me think about people who really need the money and might not know they could get a much fairer offer elsewhere. Because of my experience, I would not recommend this place. I strongly suggest getting multiple quotes before selling to make sure you are receiving a fair price.

First time ever selling gold. I came here because of the good Yelp reviews compared to other gold…read moresellers. It's a jungle out there with gold reviews. I don't venture into Hollywood all that often these days and honestly, the traffic in the area is less than ideal. When I got to the establishment they had heavy duty barred doors that I need to buzz into. Sorta like entering the area from Men In Black 1 with all the security, minus the aliens. Wait? Anyways, the guy I dealt with, likely the owner, was really chill. He gave me more than I thought I would get for a single earring. My wife lost her other earring and we had no need for 1 earring. All in all, if I ever needed to sell gold again I wouldn't even research another place. This is the place I'd go to. In this instance Yelp served me well and guided me to this place and I'd say it's a good place with good value. I did the math for what spot gold was and the price given to me was fairly close to spot gold, given that most places will do 70-90% of spot gold price.

Igor is kind and honest - you can ask as many questions as you need. If you align on an exchange,…read morethe process takes all of two minutes. Would suggest going here if you don't want to spend time and effort trying to sell jewelry on your own through eBay, etc.

Great Honest Service. Very knowledgable friendly service…read more Highly Recommended!!!!! You're in good hands & it's easy to know that you're being treated with utmost honest dealers.

Very nice people here. They took the time to educate me about gold/ silver/ coins. Also, they are…read morevery fair on their prices. What I appreciate is the friendly staff, they are happy to answer questions and give guidance. I got lucky, and purchased up a cool collectible 3oz Star Wars silver coin. I am sure everyday, cool things come in and out of the shop. Worth dropping by!

The artisan's understood what I wanted and told me if the changes were realistic. I appreciated the…read morehonesty. The deposit rates were reasonable. I will us them in future.

An An Jewelers, the booth in the back left corner, is wonderful! It's run by two sisters, we worked…read morewith Ana to get my wedding band custom made and to buy my (now) husband's wedding band. She connected us with the repair shop in the back to have my wedding band made, the guys back there are wonderful and they did an incredible job! We came back a few times so they could make sure the mold fit and it really does fit perfectly and is exactly what I wanted. My husband absolutely loves his wedding band, too and they were such a pleasure to work with!

When my fiance and I were looking for wedding bands, we weren't sure of what we were looking for…read moreand were worried about the cost of goods and manual labor being too high. Greg immediately made us feel at ease about the wedding band shopping process and made sure we were walking away with the perfect bands at the right price. My fiance and I both got custom bands and Greg went over every single little detail to make sure our bands were perfect not just for the wedding day but for the rest of our lives. After agreeing on a price, Greg surprised us upon payment to let us know he was reducing our price because he was able to get the parts for our bands at a better price. He could have chosen to never mentioned this to us and charge us the agreed upon rate, but his honesty is something we will never forget. Montrose Jewelers is forever in our hearts and the only place we will recommend to our family and friends.

"Went in thinking I would need a new clasp for bracelet, not knowing how much it might cost. Joe…read morehelped me and was instantly friendly and I found out very honest. He got his tool and looked closely at the clasp and said just a second, I fix this. He fixed it, no charge and as I am leaving asked me if I needed a bag! I will recommend to all my friends and family. What honesty! God bless him.

I brought in **36.8 grams of 14K gold scrap** and was paid **$2,070** total…read more After getting home and recalculating everything, I realized the payout was extremely low compared to the estimated melt value at the time, which was around **$3,264**. That means approximately **36.6%** of the value was kept. For people who may not know: * A very fair/refiner-level buyer often keeps around **10% or less** * A decent local gold buyer usually keeps around **10-20%** * Keeping over **35%** is extremely high I do want to be fair and say this was partly my mistake because I should have slowed down and double-checked everything before agreeing. I had calculated my gold beforehand, but once the pieces started getting separated, weighed individually, and moved around during testing, I got confused and didn't stop to fully redo the math in the moment. It wasn't until I got home and sat down with the numbers that I realized how far off the payout actually was. At the same time, this is also why I personally would not return. An honest buyer who is trying to build trust and long-term customers usually does not let someone walk out with this large of a gap without at least explaining the percentages more clearly or offering something closer to a fair market payout. I'm posting this mainly as a warning for others: if you're selling gold, especially larger amounts of scrap gold, know the approximate melt value beforehand, take your time, and get multiple quotes before agreeing to anything.

Jack helped me set my earrings and made the experience so pleasant. He was forthcoming about the…read morepricing when I called for an estimate. Took less than 5 minutes for the consultation and the quality of the work is outstanding. Picked up my earrings within four days and his prices are very reasonable. Will happily refer anyone to get their services done here.

I don't know his name, but he's tall, has a beard…read more Sold him my gold, he gave me true price, and was very professional. I'll definitely be recommending this business to anyone that needs the service.

To say I am disappointed is an understatement. I visited this store hoping to sell an extra link…read morefrom a 14k white gold bracelet. When I arrived, Art tested the bracelet and claimed it was only 10k gold, offering me $300 for it. Even if the bracelet had actually been 10k, $300 is an extremely low offer. At the time of writing this review, 7.92 grams of 10k gold has a melt value of roughly $530. After leaving, I went to another shop a few blocks away to have the gold tested again. They confirmed that the bracelet is in fact 14k gold. I highly recommend AVOIDING doing business with this store! Edit: In response to the owner's comment questioning my honesty, I stand by my review. I have no reason to misrepresent what happened and am simply documenting my experience so others can make their own decision.