This review is exclusively for the costumer service we received at Davidson and Licht…read more We came in spur of the moment to see if they would be willing to clean my wife's wedding ring that I bought for her 18 years ago. They were happy to do so and the lovely Mary was the jeweler that helped us out. According to her, she retired and since then has come back more out of fun than necessity. She was super down to earth and friendly, even though the jewelry store itself feels a bit overwhelming. This experience was in contrast to a previous experience buying said wedding ring years ago, where I was made to feel small and poor, but I felt like this experience made up for it. Sidenote, in my previous experience, the owner did come over and noticed some tension between the jeweler and I and quickly worked to resolve things and take care of my purchase.

They're just best. They treat their first time buyers with respect and actively work on cultivating…read morerelationships, making each experience feel special. Once you enter the regular customer level they take everything from 10 to 15. I feel very lucky to have built so many great relationships with the people there. No matter how long I'm away, each time I come in it feels like coming home. Skip the other places in town and save your money until you afford to become a client of theirs, I promise the wait will be more than worth it. See you shortly fellas ;)

I am very pleased with the way A&G Jewelers repaired a special 14k diamond pinky ring for me for…read moreonly $45.00. Therefore, I will be back as this store is my new favorite jewelry store in Walnut Creek. We always had our favorite family jewelry store in Southern California and now that we are up north in Walnut Creek, we have our new family jewelry store, A&G !

Couldn't be more pleased. Great service, wonderful communication throughout the repair process. A…read morepleasure to work with; highly recommend

Amazing Jewelry store with great customer service from Security staff to Jewelry Staffread more

I had used this store before and they were wonderful but recently I took 5 gold rings in to be…read moresized up. I explained to the owner of the store, I wanted a piece of yellow 14kt gold to be put in the bottom of each ring to size it up. He wanted to"shave" the ring down to fit. I had said "No shaving off my gold on any of the rings except the one ring that had an Opal since only that one couldn't be heated up". He agreed and took my rings. When I got them back he not only charged me the full price of $300 (he had quoted me the cost to put small piece of 14kt gold in each ring) but he had also shaved down each (ALL) rings. And he took a lot of gold off each one of them. I'm sure he kept it since gold has gone up so much. I've been thinking about it over and over again at what he did. I'm very angry! I should have never taken all those beautiful rings to him. They feel like cheap junk now. Hollow out remnants of what was once high quality rings. I trusted him because I had been going there for years. No more! I'll never go back again. Buyer beware. Don't go there unless you are willing to let him destroy your bountiful jewelry. And if he'll do that to me, he'll do it to you, too!

Bravo King's Jewelers! I had an appointment to consign some of Mom's gold jewelry. Denise was…read morefriendly, welcoming, transparent, knowledgeable and fun. I sold some gold. TKJ is a long standing WC business with lovely and skilled people who have also done repairs and watch servicing for me in the past. There are worthy of your trust.

I recently went to The King's Jewelers to have a pair of earrings turned into a bracelet, and it…read morewas a fantastic experience. It was my first time doing custom jewelry, and Allison quickly put me at ease. She worked with me to figure out what I wanted when I was having trouble articulating what I was envisioning, helped find matching pieces to complete the bracelet, and kept me up to date with the progress. Allison was delightful and made the process easy and fun. The bracelet turned out beautifully, and I am so glad I went here! Thank you so much again!

Did not have a good experience here! our first visit to BE with their showroom assistant was pretty…read morebleh. The associate honestly did not seem like she wanted to be there and we ended up leaving our appointment with no idea what we wanted to order. So, we went online to browse more options and curated a ring that felt right for us. When it was time for pickup on 5/15, we had a rough experience with Madlen. She was kind of all over the place and it made what was supposed to be a simple pick up into a long, frustrating experience. Madlen was so confused about our pick up even though I explained several times we had two separate orders, one that was ready for pick up and another that was still processing. Her focus was on the wrong order. Another visit: On Saturday 5/29, my partner and I dropped by the showroom to return one of the rings we purchased due to a quality issue, and again, Madlen was there and proceeded to help us with the return. She did not walk me through the return process. I asked for a receipt and she said the receipt will come via email. Upon checking my email receipt later, I realized it was just a drop off receipt, no indication of a return/refund processed. I needed to call their customer service team to get further instructions on the process. While we loved the rings we picked out, the service needs work. The quality wasn't there, and sadly, we're unlikely to be back at all. Really wished it was a better experience for my fiance and I.

My boyfriend and I made an engagement ring appointment online a few weeks ago and came into the…read moreappointment last night. Lyss was our consultant and she was AMAZING. She made both of us feel so comfortable and really wanted to know what we liked. I was pretty anxious going into it but she made the experience so easy. She asked so many questions about what I'm looking for and what's most important to me. She also was genuinely interested in our relationship and who we are. I left toward the last 15 minutes of the appointment so Lyss could talk to my boyfriend about pricing and logistics and he said she was not pushy at all to sell. We were offered waters and chocolates, and each consultant in there was incredibly kind and welcoming. It was truly a great environment. All in all this was an amazing experience and we truly owe it to Lyss. Thank you so much!

I came in for a pick up and four women just blankly stared at me from across the counter when I…read morewalked in. It was a completely unwelcoming feeling. I was really surprised considering the price point of the items. Ultimately my mom wanted a specific necklace from here that I got her for her birthday. I wouldn't shop here again.

I went to Broadway plaza today on a hunt to find a nice gift for my cousin ahead of her birthday…read morelunch and came across Gorjana. I knew about this place as a friend gifted me a pair of earrings & a necklace from here on my birthday (which I wear everyday and was hoping I could gift my cousin a staple jewelry piece from here as well). When I entered, I was kindly greeted by two young ladies and was very casual and clear about what I was looking for. Jasmine helped me look at the popular gifts that fit with my budget and was quick to answer any questions I had along with pointing me to different pieces that my cousin may like. We went with a necklace & an initial with a heart which was super cute and the price was not bad at all. I was worried at the thought of my cousin not loving the gift, but Jasmine reassured me that we can get her a gift certificate which eased my nerves and helped me follow through without overthinking the transaction. I definitely plan to come back to get myself a gift, I loved seeing the return of the chunky charm bracelets & would love to come in and build one overtime with them. Thank you Jasmine for your patience, friendliness, and fabulous service!

I like shopping here . One of the best places for that little something. They have always treated…read moreme well. Recently I bought a gold two heart pendants and chain. The staff were very helpful and genuinely friendly and sincere .. I will be back for my dithers and grand daughters in the future ..

Thank you, Jose H. of WC, for the excellent service! I'm so happy I ordered a matching backing,…read moredespite the backorder status. You offered me the option, instead of settling for one in store that doesn't match my earring. The backorder was not bad at all. It just got delivered to my house in 3 days! I got lucky that another store must've filled the order, which Jose mentioned could happen. Talk about a stellar service! His knowledge and assistance made this all possible. This is how Customer Service should look like.

This store has a beautiful collection of all styles of jewelry. They have also repaired multiple…read moreitems of all of my favorite pieces. This is always where I go for jewelry and repairs.

These guys were great to work with. Very easy going and not pushy. They definitely had an…read moreinterest in making sure I got the right the first time. Highly recommend stopping by this quiet little shop. Support your local business and get the best support.

Recently bought my wife a new wedding set to celebrate our 20Th Anniversary. From the moment Dave…read moregreeted us we felt comfortable we were dealing with a knowledgeable professional. We had a first class customer experience and would highly recommend anyone to Padis Jewelry in Walnut Creek!

I really wanted to love my experience at Padis, but unfortunately it fell short. My sister and…read morehusband had made an appointment and we had confirmation emails, yet when we arrived they had no record of it and we ended up with a different representative. The gentleman helping us was very nice, but I expected the consultation to feel much more collaborative. I explained that I knew the diamond shape I wanted but needed guidance with everything else, and instead it mostly felt like we were just being shown the limited rings and loose diamonds available without much input or education. We left feeling like I needed another consultation before making such a big decision. I ended up stopping at a smaller jeweler afterward and had the exact experience I was hoping for -- more guidance, more conversation, and much more personal. Padis mentioned that a lot of customers find them through ChatGPT, which is actually how we found them too. I'd definitely recommend reading reviews and visiting more than one jeweler before deciding.