Amazing Jewelry store with great customer service from Security staff to Jewelry Staffread more

I had used this store before and they were wonderful but recently I took 5 gold rings in to be…read moresized up. I explained to the owner of the store, I wanted a piece of yellow 14kt gold to be put in the bottom of each ring to size it up. He wanted to"shave" the ring down to fit. I had said "No shaving off my gold on any of the rings except the one ring that had an Opal since only that one couldn't be heated up". He agreed and took my rings. When I got them back he not only charged me the full price of $300 (he had quoted me the cost to put small piece of 14kt gold in each ring) but he had also shaved down each (ALL) rings. And he took a lot of gold off each one of them. I'm sure he kept it since gold has gone up so much. I've been thinking about it over and over again at what he did. I'm very angry! I should have never taken all those beautiful rings to him. They feel like cheap junk now. Hollow out remnants of what was once high quality rings. I trusted him because I had been going there for years. No more! I'll never go back again. Buyer beware. Don't go there unless you are willing to let him destroy your bountiful jewelry. And if he'll do that to me, he'll do it to you, too!

Great service! I brought my son's watch because I needed help putting it back together after I had…read morereplaced the battery without proper tools at home. I received immediate service and was not charged. I will definitely be back here for any watch needs and highly recommend this place. Quick and quality service, friendly and helpful staff. Thank you watch zone for repairing my son's watch! I will be back when I need to replace battery again.

I've had an interesting experience here twice in the last couple of years. I've brought in my daily…read morewear bulova watches (among others) here for simple battery replacement. Nothing fancy. The gentleman helped me on both occasions. Both times, the batteries did not last very long, on all my watches. The batteries ran out anywhere between 9 - 12 months, give or take. Something doesn't feel right. This wasn't the experience that I've had with battery replacements from other watch repair shops. Not looking to go back, and will find another repair shop.

Friendly Smiles - Fast Service!…read more I went in to get batteries changed on two watches. The battery replacement was quick and the owner said the gaskets/seals looked fine. All in all, I was in and out in less than 15 minutes. I'm sure I'll have to send my watch back to Switzerland for an "official" inspection at some point, but for now, I'm happy with Watchworks.

Vince at Watchworks did an amazing job repairing our vintage Hermle wall clock. The clock has been…read morein our family for over 50 years and had not worked (chimed) for many years. Vince was able to clean and repair the gears as well as locate a replacement gong for our clock so that it sounds like new! He kept us updated throughout the process and I'm so glad that we took our family heirloom to Watchworks because it was handled with care. I couldn't be happier with the outcome. I highly recommend if you need clock or watch repair services to go and see Vince!

I like shopping here . One of the best places for that little something. They have always treated…read moreme well. Recently I bought a gold two heart pendants and chain. The staff were very helpful and genuinely friendly and sincere .. I will be back for my dithers and grand daughters in the future ..

Thank you, Jose H. of WC, for the excellent service! I'm so happy I ordered a matching backing,…read moredespite the backorder status. You offered me the option, instead of settling for one in store that doesn't match my earring. The backorder was not bad at all. It just got delivered to my house in 3 days! I got lucky that another store must've filled the order, which Jose mentioned could happen. Talk about a stellar service! His knowledge and assistance made this all possible. This is how Customer Service should look like.

Costly, yes. But,…read morethese were so beautiful. Pleasant service - i got all my questions answered - such as when did the Marvels figurine came out, how come Grogu is all the way on top, and what is comparable to the thing I was looking for? A lot of choices that I didn't know exists! Definitely coming back to see if they have more choices in a few months

We brought a clock home from Argentina. It had belonged to my husband's grandfather and although I…read moret hung on the wall of his parent's home all his life, he never knew it to work. As a surprise, I took it to Danville Clock & Watch Repair to have it looked at. They told me that could fix it! Was so happy to be able to give it back to my husband on Father's Day in working condition. Best surprise ever. Clock repair seems to be a dying art. I'm so happy to have found this wonderful shop. They also have some antique clocks for sale.

I'm surprised this store doesn't have a 0 rating. The shopkeeper was in the back when I entered the…read morestore, so I waited about 3 minutes in silence and he did not acknowledge me or come out from behind the store. I had to cough a few times to finally get him to come out. When he did, he was beyond rude and said my Breitling band couldn't be fixed. I took it to another store and they replaced a screw on my band for $15 and were done in 5 mins

I've had such a great experience working with all the kind folks at Diablo Fine Jewelers over the…read morepast weeks! I've had jewelry sized, purchased new and had a ring redone when I turned older gold jewelry I wasn't wearing anymore into cash. They really took their time with me sharing their expertise, pulling out many things for me to see and try on until I was happy. There was absolutely no pressure or rush. This was a big move for me because I was worried about being taken advantage of not knowing anything about jewelry. I felt so comfortable and confidant and am so glad I chose them to help me make these difficult choices about my jewelry. Now when I open my jewelry cabinet I'm happy with what I see instead of thinking - what a shame I never wear these. I highly recommend whether just getting your rings checked and cleaned (for free !) or purchasing new or updating older jewelry you are in the best hands! See how my heavy gold/topaz ring was updated to a delicate stunning white gold/topaz. I'm thrilled with the change!

I am so impressed with with Diablo Jewelry in Alamo. They designed diamond earrings with a…read morematching pendant. absolutely stunning, outstanding service and just as I envision. . So perfect Nicole B