I am very pleased with the way A&G Jewelers repaired a special 14k diamond pinky ring for me for…read moreonly $45.00. Therefore, I will be back as this store is my new favorite jewelry store in Walnut Creek. We always had our favorite family jewelry store in Southern California and now that we are up north in Walnut Creek, we have our new family jewelry store, A&G !

I highly recommend this jeweler. They are professional, detail-oriented, and made sure the custom…read moresetting I wanted was absolutely perfect. Paul, the owner, even had the first setting remade because of a slight flaw rather than settling, which shows his commitment to quality. Beautiful craftsmanship with flawless results. Paul also took extra steps to research and provide an accurate written appraisal, showing real care and professionalism.

Amazing Jewelry store with great customer service from Security staff to Jewelry Staffread more

I had used this store before and they were wonderful but recently I took 5 gold rings in to be…read moresized up. I explained to the owner of the store, I wanted a piece of yellow 14kt gold to be put in the bottom of each ring to size it up. He wanted to"shave" the ring down to fit. I had said "No shaving off my gold on any of the rings except the one ring that had an Opal since only that one couldn't be heated up". He agreed and took my rings. When I got them back he not only charged me the full price of $300 (he had quoted me the cost to put small piece of 14kt gold in each ring) but he had also shaved down each (ALL) rings. And he took a lot of gold off each one of them. I'm sure he kept it since gold has gone up so much. I've been thinking about it over and over again at what he did. I'm very angry! I should have never taken all those beautiful rings to him. They feel like cheap junk now. Hollow out remnants of what was once high quality rings. I trusted him because I had been going there for years. No more! I'll never go back again. Buyer beware. Don't go there unless you are willing to let him destroy your bountiful jewelry. And if he'll do that to me, he'll do it to you, too!

I recently went to The King's Jewelers to have a pair of earrings turned into a bracelet, and it…read morewas a fantastic experience. It was my first time doing custom jewelry, and Allison quickly put me at ease. She worked with me to figure out what I wanted when I was having trouble articulating what I was envisioning, helped find matching pieces to complete the bracelet, and kept me up to date with the progress. Allison was delightful and made the process easy and fun. The bracelet turned out beautifully, and I am so glad I went here! Thank you so much again!

I had such an amazing experience at Kings Jewelers! Kathy, Denice, and Allison were so helpful…read morethrough every step of my appraisal. I was originally quoted a few weeks but after realizing between engagement photos and trips I needed a faster turn around time Kathy was very accommodating! Upon pick up I was met with Denice who did such a wonderful job of teaching me everything about my ring seeing as the only reason I was coming for an appraisal was at my fiancés request. She taught how to find my serial number as well as explaining the characteristics of my ring. Overall 100/10 experience. I will be coming back!

Did not have a good experience here! our first visit to BE with their showroom assistant was pretty…read morebleh. The associate honestly did not seem like she wanted to be there and we ended up leaving our appointment with no idea what we wanted to order. So, we went online to browse more options and curated a ring that felt right for us. When it was time for pickup on 5/15, we had a rough experience with Madlen. She was kind of all over the place and it made what was supposed to be a simple pick up into a long, frustrating experience. Madlen was so confused about our pick up even though I explained several times we had two separate orders, one that was ready for pick up and another that was still processing. Her focus was on the wrong order. Another visit: On Saturday 5/29, my partner and I dropped by the showroom to return one of the rings we purchased due to a quality issue, and again, Madlen was there and proceeded to help us with the return. She did not walk me through the return process. I asked for a receipt and she said the receipt will come via email. Upon checking my email receipt later, I realized it was just a drop off receipt, no indication of a return/refund processed. I needed to call their customer service team to get further instructions on the process. While we loved the rings we picked out, the service needs work. The quality wasn't there, and sadly, we're unlikely to be back at all. Really wished it was a better experience for my fiance and I.

My boyfriend and I made an engagement ring appointment online a few weeks ago and came into the…read moreappointment last night. Lyss was our consultant and she was AMAZING. She made both of us feel so comfortable and really wanted to know what we liked. I was pretty anxious going into it but she made the experience so easy. She asked so many questions about what I'm looking for and what's most important to me. She also was genuinely interested in our relationship and who we are. I left toward the last 15 minutes of the appointment so Lyss could talk to my boyfriend about pricing and logistics and he said she was not pushy at all to sell. We were offered waters and chocolates, and each consultant in there was incredibly kind and welcoming. It was truly a great environment. All in all this was an amazing experience and we truly owe it to Lyss. Thank you so much!

I went to Broadway plaza today on a hunt to find a nice gift for my cousin ahead of her birthday…read morelunch and came across Gorjana. I knew about this place as a friend gifted me a pair of earrings & a necklace from here on my birthday (which I wear everyday and was hoping I could gift my cousin a staple jewelry piece from here as well). When I entered, I was kindly greeted by two young ladies and was very casual and clear about what I was looking for. Jasmine helped me look at the popular gifts that fit with my budget and was quick to answer any questions I had along with pointing me to different pieces that my cousin may like. We went with a necklace & an initial with a heart which was super cute and the price was not bad at all. I was worried at the thought of my cousin not loving the gift, but Jasmine reassured me that we can get her a gift certificate which eased my nerves and helped me follow through without overthinking the transaction. I definitely plan to come back to get myself a gift, I loved seeing the return of the chunky charm bracelets & would love to come in and build one overtime with them. Thank you Jasmine for your patience, friendliness, and fabulous service!

As soon as my friend and I walked into the store, two employees looked us up and down with pure…read morejudgment. When I asked a simple question, the response was filled with attitude and a standoffish vibe. Their behavior specifically how they constantly stared us up and down both times we entered the establishment made us feel like we were being racially profiled and did not belong. While we ultimately purchased matching bracelets, the experience left us feeling highly uncomfortable and profiled. I highly recommend never judging anyone by their looks, because that is entirely unacceptable. I will not be recommending others to shop here.

I like shopping here . One of the best places for that little something. They have always treated…read moreme well. Recently I bought a gold two heart pendants and chain. The staff were very helpful and genuinely friendly and sincere .. I will be back for my dithers and grand daughters in the future ..

Thank you, Jose H. of WC, for the excellent service! I'm so happy I ordered a matching backing,…read moredespite the backorder status. You offered me the option, instead of settling for one in store that doesn't match my earring. The backorder was not bad at all. It just got delivered to my house in 3 days! I got lucky that another store must've filled the order, which Jose mentioned could happen. Talk about a stellar service! His knowledge and assistance made this all possible. This is how Customer Service should look like.

This store has a beautiful collection of all styles of jewelry. They have also repaired multiple…read moreitems of all of my favorite pieces. This is always where I go for jewelry and repairs.

These guys were great to work with. Very easy going and not pushy. They definitely had an…read moreinterest in making sure I got the right the first time. Highly recommend stopping by this quiet little shop. Support your local business and get the best support.