They are honest and their prices are fair. I've always taken my Blazer there and will continue to…read moredo so. I might add that the parts they get are American made and not Chinese junk.

Very honest mechanic, good prices, and and great customer service. Also they were understaffed and…read morestill worked on my car withing a reasonable time

Review of the Service Department…read more I'll start with the one positive: the pricing for factory-recommended maintenance services was lower than what I've seen at Flow Charlottesville. Unfortunately, that was the only aspect of my experience that stood out favorably. Customers should pay close attention to any additional services recommended beyond the manufacturer's scheduled maintenance intervals. I would strongly encourage anyone visiting this service department to review their vehicle's factory maintenance schedule beforehand and carefully evaluate any suggested add-ons. During my visit, I was presented with approximately $1,000 in additional recommended services and repairs. While some items may have had merit, several appeared significantly overpriced. For example, I was quoted roughly $800 for tires. After doing some comparison shopping, I was able to purchase and install name-brand tires from another reputable local shop for approximately $430. One recommendation that particularly raised concerns was the replacement of a battery tray. I was quoted $187 for the repair and told that the condition could cause the vehicle to fail Virginia state inspection. After researching Virginia inspection requirements, I was unable to find any specific guideline indicating that a loose battery tray alone would automatically result in a failed inspection. While inspection interpretations can vary depending on the circumstances, the explanation provided felt questionable and came across more as a sales tactic than a clear safety concern. My overall impression was that the service department places a strong emphasis on upselling additional repairs and services. As with any dealership service department, I recommend reviewing all recommendations carefully, obtaining a second opinion when appropriate, and comparing prices before authorizing non-routine work.

Poor service and sales - unfortunately, we purchased a CX-30 here. I would not recommend this…read moredealership. I simply tried to purchase a hard copy owners manual (after the purchase). I called Parts/Service to purchase one. I was told it would be around $200. I asked for the exact price and was told he could not do that until I'd filled out all of the order paperwork, and I'd have to pay in person (to prevent fraud). Not sure if that's they're official policy... He also said sales removes the manuals from new cars and I should speak to sales about getting it. In sales, I spoke to George who said he'd look into it and call me back in 25 minutes. I'm still waiting for the call.

We were passing through Richmond on a Sunday evening. We called True Care Mobile Auto Repair and…read morereceived quick, kind, knowledgeable assistance! What could have been a huge ordeal only added 45 minutes to our trip because of the excellent service they provided.

Good service Andrew is here to help with auto needs Help me…read moreeverytime I needed things done to my vehicle when I can't fix at the moment

Long time used land rover owner, finally decided to give up my 2006 LR3 and get a LR4. We drove…read moreseveral different years and packages from michigan, ohio, Pennsylvania and finally virginia. Started in Virginia Beach and decided to head to Richmond. When greeted by the first salesman moments after stepping out of our car I felt the angst of what was about to be a pressured sales experience. I was so ooooo wrong. We were greeted kindly by Sam Cates. He commented on our LR3, asked some questions about what exactly I was looking for. He copied our licenses and off we went for what started as our three hours of test driving and discussions. He was so incredibly knowledgeable about Land Rover as a brand, and was kind of impressed I knew my stuff too! Not once was he condescending (we are pretty young), and he was so accomodating. We took time away from the dealership for lunch and a regroup and returned to purchase the 2016 LR4. Financing was a breeze, nothing was a hassle, everything from start to finish felt good. Thank you Sam, thank you John Higgs for financing and thank you Land Rover Richmond for being so awesome. We just love our new baby Kat and Kyle Fellenbaum

I took my Jaguar into the Richmond service department due to a recall notice I received directly…read morefrom Jaguar. In addition to the recall, my dashboard was displaying an "SOS System" error. After dropping off my vehicle, I received a call from the service advisor the next day. He told me the recall-related system update had been completed and that the SOS error was resolved as a result of the update--implying that no further work was needed. Great, or so I thought. When I picked up my vehicle, I was shocked to see a $250 charge on my bill for an "SOS system diagnostic." I questioned this, especially since the advisor had explicitly told me over the phone that the issue had been resolved by the recall update. His story changed immediately. He now claimed they did the diagnostic before performing the update--something he absolutely did not mention on the phone. Then he backtracked again, saying they had to be cautious and do the diagnostic first in case the update caused further issues. That's not only contradictory--it makes no sense. I told him again: the update fixed the issue, you said no additional action was needed, and I was never told about any charge. His final excuse? "Well, the tech has to be paid for his time." That's not how recall work operates. By federal law, recall repairs must be provided free of charge on cars up to 15 years old. My car is only 8. I was never informed there would be a charge, never given a chance to approve or decline it, and the issue resolved itself with the recall update. Charging $250 for something that didn't need diagnosing--after telling me it was already fixed--is dishonest and unacceptable. This experience was incredibly disappointing. The lack of transparency and shifting explanations from the service advisor made it clear that customer trust and fair pricing are not priorities here. I expected better from Jaguar. I won't be returning to this service center again, and I urge others to get everything in writing before agreeing to anything here.

They do have a diagnostic charge but they don't try to take advantage of you saying that you need…read moresomething done if you really don't. And if you do get any work done they take the diagnostic charge and put it towards the work that they'll be doing. These people are honest

I could not ask for finer service - Robert August called, told me he was en route and while later…read morethan expected, we agreed he should come by. He had a look around, found a significant and possibly huge problem if left unsolved - solved it on the spot, fixed everything and did it all so kindly and professionally. Am very very grateful for his service. You are lucky to have him on your staff.

not impressed. sat there for two hours to be told they did not get my parts needed. waited two more…read moreweeks and the new faceplate was wrong color. then had a blown speak. was told it would take four hours of labor at &135 an hour plus &90 for speakers. That $640 plus tax. did it myself in two hours at home and got the same speakers for $26 cheaper. sounds like price gouging to me.

They stand behind the products they sell and install. In my case, a remote starter had not worked…read morein years. I assumed it was broken beyond repair. Not so, for the skilled technician at Extreme Audio. He was able to quickly identify the issue and made the repair under warranty. Not so much as a shop or diagnostic fee. I was totally surprised by their professionalism and attention to their customers. In this day and age, it was quite a refreshing change. I will certainly be a repeat customer. Give them a try. You won't be disappointed.

Had a nail visibly in a tire and came to Pump & Church. Husband and I thought maybe it would be a…read morecheap repair to patch but were prepared with bated breath to shed the money to replace tires. The gentleman that helped us quickly saw me without an appointment. He took one quick look, took out the nail, and said it didn't need a replacement OR a patch because of the way it angled and embedded itself. He could have EASILY told us that it needed at least a patch job and we would be none the wiser. I thanked him and asked how much I should pay since he did get down on the ground to inspect it and pull it out. He said: NOTHING! I thanked him profusely for his honesty and kindness, and gave him a $20 tip for his time. I was in and out in 10 minutes. Support your local, honest mechanic! :)

Went in without an appointment because my oil light was on. They immediately brought my Mazda cx9…read moreinside the bay, checked the oil, then proceeded to do a full oil change and I was finished promptly within minutes. Job well done! Honest people!

My mom and I had an incredible experience at Richmond BMW Midlothian yesterday. During a road trip…read morefive hours from home, we got a flat tire and had our car towed there. Unfortunately, the service department had already closed for the day, and with Sunday the next day, we thought we would be stranded until Monday. Thankfully, Alex Utz (General Manager) and Aaron Mason (General Sales Manager) saw our situation and immediately stepped in to help. They went above and beyond by arranging for a mechanic, who had already gone home for the day, to come back and assist us. They even stayed open an hour past closing to make sure we were taken care of. Not only did they help us get back on the road, but they did so at a very reasonable cost. Because of their kindness, professionalism, and willingness to go the extra mile, we were able to make it home in time for Father's Day. We are incredibly grateful and cannot thank Alex, Aaron, and the team enough for their outstanding customer service. They turned a stressful situation into a positive experience, and we will never forget their generosity.

The buying experience at BMW of Midlothian could not have been easier! No haggling, a great deal,…read moreno issues on my trade as they exceeded the CarMax offer, and made the process quick and easy. The folks here, from the manager, to the salesman, to the finance manager, to the detailers, and to the "genius", could not have made this a better buying experience! This is my fifth BMW. It's one thing to own a great car, and it's another to get a wonderful dealership to support your purchase! If you want a fantastic and fun car to drive, BMW is the place to go!