Absolutely thrilled with the entire experience. From the first initial phone consult, to in person…read morecheck up - super kind and smart staff. They DO make you feel you are in the best hands possible. Procedure day was a BREEZE! Kindest staff ever, so comforting you can't even be anxious if ya wanted to. I can SEE WITHOUT MY GLASSES! Easiest procedure ever, hands down this is the place to do it!

I had LASIK done at Dishler in April 2024, and it has been one of the most disappointing medical…read moreexperiences I've ever had. After paying $4,500 for a surgery that was supposed to correct my vision, I am left with worse eyesight than before. After the first surgery, my prescription was incorrect, and I was told I'd need to wait six months for a follow-up surgery on one eye. During that entire waiting period, my vision was extremely uneven and blurry. I was traveling overseas during much of that time, and it was very difficult and uncomfortable trying to function day-to-day without being able to see clearly. What made it even more frustrating was that I was not offered any temporary solution to help me see better while I waited. When I finally had the second surgery, I hoped things would improve. Unfortunately, my eyesight is still not good. I never had a problem with close-up vision before LASIK, but now I need reading glasses at all times just to see up close -- and my distance vision is still not clear. At my most recent appointment, I was simply handed a prescription for glasses. To be told that after paying $4,500 for LASIK, I should now spend more money on glasses to fix what the surgery was supposed to do, feels unacceptable. I regret having LASIK done here and wish I had gone elsewhere. I would not recommend this clinic to anyone considering LASIK.

Madison Street Surgery Center ordered twice the amount of eye drops that were required at $35 a…read morebottle.! I had only one eye procedure and needed only 14 drops and yet they ordered me two bottles. One remains unopened. I have placed three calls to obtain a refund for the unused bottle and no one has even bothered to return my call! They also place their Patients at unneeded risk. They start the appointments at 6:30 a.m. and yet the office building doesn't even open until 7:00 a.m. There is no apparent Security and parking in a virtually empty garage and standing in the front of the building waiting for someone to come down and let you in is simply asking the Patient assume their risk! All of this, in light of a $550 expense for a five minute procedure tends to question if they are Patient Centric.

Review #2. This recommendation took 30~40% quality of life away from me. Imagine living without…read moreeyes. Or focus. I want something I can never have back.

Dr Carlson and her team are simply the best. I would highly recommend Insight Lasik because of her…read more She pays attention to every detail, but also knows all of the higher level stuff. From the initial consult to yesterday's surgery, I was impressed. To some Lasik surgery on both eyes may not seem like a big deal. To others, including me, I'd say it's daunting. Her calming demeanor helped comfort me throughout the whole process.

Both Insight Vision Group (ophthalmology) and Associated Eyecare (optometry) are the most…read moredisorganized businesses with whom I've ever dealt with in my home state of Colorado, even worse than UCHealth/CU Medicine, which is truly a low bar. Associated Eyecare: - In 2025, I saw Dr. Pethe, who was wonderful, and who released my medical records to the portal like a normal doctor, immediately after my appointment, on the same day, with no follow-up required, and he printed out my new prescription for glasses - In 2026, this week, on Wed 9/9, first receptionist Noemi failed to call me to alert me that Dr. Pethe had left this practice (no wonder why!) *MONTHS AGO*. Instead, I found out during my 24-hour in advance reminder call, not the proper communication, but Noemi single handedly called me to "remind" me of my appointment with Dr. Maleeka Bokhari, who I had no idea who she was, or that Dr. Pethe had left the practice, and this wasn't even a proper communication of the *PROVIDER CHANGE*! This forced me to waste my time on Tue 9/8 calling back, to understand what was going on. Then, Noemi lied about me - on CCTV (conveniently she walked to the back office, without CCTV, to lie about me, to Alma & Joe, where Noemi told Alma that I allegedly [incorrectly] "refused to sign an intake form," when in fact I was begging Noemi to stop wasting my appointment time talking, to let me see/sign the intake forms, and to get the show on the road, so I wouldn't be late to my ophthalmology appointment nextdoor with Dr. Stephanie Muylaert). Noemi delayed my appointment by 40-minutes, after I arrived 12-mins late, which she turned into 40-minutes, negatively impacting me - the paying customer/patient, as well as Dr. Muylaert. Then I heard Alma outside my room talking negatively about me, victim blaming me, the paying patient/customer, for Noemi's/Alma's mistakes, as I explained to Joe. On top of all this, I called this office *THREE TIMES* today, given they still have failed to release my medical records to the portal, 2-days later, which Dr. Pethe did last year, same day, as did Dr. Muylaert. Then I had to call back multiples time on Friday 9/11, with Andrea, to fix what happened on Wednesday 9/9, which should've been done correctly the first time, while Andrea hung up on me/transferred me, or otherwise passed the buck, wasting my time today & on Wednesday, forcing me to do her, Andrea's, Alma's, and Noemi's job for all three women, as I'm now on the phone with the manager, Emma. Insight Vision Group: - In 2025, I went to great lengths to update Dr. Muylaert on my medical history/medications, to establish care, as I left UCHealth/CU Medicine. - In 2026, Dr. Muylaert's team failed to ask me about/correct/update my medications list, impacting my medical care, and Dr. Muylaert failed to communicate new medical changes/ICD-10 codes to me, which I learned about through my medical records, requiring a follow-up appointment, wasting my time further. At this point, I'm about ready to report to Aetna to refund Aetna's/my money, as well as report to DORA/the CO Medical Board, as this medical practice is a huge hot mess. Now I get to work over the weekend - 1/2 a business day - because Noemi, Alma, and Andrea forced me to babysit them for *FOUR BUSINESS HOURS TODAY* after *TEN FAILED OPPORTUNITIES TO FIX THEIR MISTAKES ON TUESDAY & WEDNESDAY, TODAY ON FRIDAY 9/11/26, the 25th commemoration of 9/11*, after I gave them *THREE OPPORTUNITIES ON WEDNESDAY* to fix their mistakes since 7/31, when Dr. Pethe left the practice, which they also failed on Tue 9/8, causing Emma, their manager, and I to have to waste *ONE HOUR* of my business day today - and weekend, due to economics opportunity cost - to do all of their jobs for them, which Emma is finally: 1) fixing / solving, sending me my medical records from optometrist Dr. Bokhari 2) teaching Noemi, Alma, and Andrea basic customer service, which I was taught age 11-21.

Sorry, long but thorough review below: My husband and I had…read moreour Lasik procedure done here on 10/17 and I have to say it was a phenomenal experience. The entire staff here is amazing and extremely nice. We have worn glasses for years and were just over them so we decided to go for it and 20/20 had the best reviews on both Google and Yelp. Like I said the staff in it's entirety from the doctor's to the check in desk and the folks on the phones are all amazing! They definitely know their stuff and information. They are extremely thorough when going through every step you will have done. Beginning to End; The eye exam they will do regardless of if you just had one a month ago to make sure it's perfect and they do all the tests you would at your normal eye doctor. After that they'll let you know if you're a good candidate or not and go forward with scheduling your procedure and your follow up visits! Procedure day you'll get there get your payment set up and they offer financing which is amazing! Then once that is squared away you'll get taken back and go over everything and get your take home bags with your antibiotic drops and eyedrops for afterwards. They will give you the "Valium" (not sure the actual name) to help you keep calm during the procedure and will let that take effect for 20 minutes then bring you into the procedure room and start the procedure. The procedure itself literally took maybe 9 minutes and really isn't painful but they aren't kidding when they warn you about the pressure pushing on your eye during the flap cutting phase but it lasted maybe 30 seconds if that. The nurses in the room with you are AMAZINGLY AMAZING and help you stay calm and let you squeeze a stress ball or their hands. I loved them for giving me their hands because I damn near had a panic attack when my second eye was done. Once I was done they sat me up and we were quickly checked by the doctor looking in my eyes to make sure everything looked good and we went home with our ride. We got home and went to sleep for probably 4 hours then woke up and took the extra sleeping aid they gave us to sleep the rest of the night. Woke up the following day AND I COULD SEE CLEARLY!!! I literally had 20/20 vision the day after! It truly is an amazing procedure and I am so happy we did it. It is worth the money and insurance took a good chunk off surprisingly. I am constantly looking for my glasses and trying to push them up even though I'm not wearing any LOL. DON'T HESITATE!!! COME HERE FOR LASIK!!

I had my LASIK performed by 20/20 more than 15 years ago. I recently noticed some decline in my…read morevision and decided that I would look into whether a correction would be recommended. Back when I originally worked with them, they offered a lifetime correction. The nurse and the surgeon were both very friendly and helpful. They checked my vision and eye health and clearly laid out my options and their recommendation. Ultimately, I decided against a second correction at this time. But after this return visit after 15 years, I am still confident that I made the right decision by going to 20/20 Institute all those years ago.

I had the RLE surgery and it went great. I had a very high prescription and this is a life…read more changing event.

I went here and everything went perfectly, I was blind and know i can see everything, best place in…read moreDenver

I found this office through my insurance to remove a small cyst from my tear duct. While scheduling…read morewas easy and the facility is nice, the actual experience felt optimized for their profit rather than my care. I feel like they completely lost sight of the main reason for my visit. The Issues: Lack of Consent for Testing Before seeing the doctor, a tech administered pressure and glaucoma tests without my prior knowledge or consent. When I expressed nervousness, the tech brushed it off without explaining anything about the test or why it was necessary. Even though my insurance covered it, billing for unauthorized tests is a major red flag. Distractions & Upselling When I finally saw Dr. Burrell, she confirmed the cyst but immediately shifted focus to an "overpopulation of eye mites." I was instructed to buy two OTC OCuSOFT products at the front desk for $60 (which I later found on Amazon for $40). As for my actual cyst? She told me to use a hot compress on it for a month to see if it reabsorbs into my body and to schedule a follow-up. Padding Appointments During the intake, the tech asked about dry eyes. I casually mentioned they only get dry when I smoke marijuana, but they formally added "dry eyes" to my medical chart. The Runaround A month later, the hot compresses had done absolutely nothing. I called to ensure my upcoming second appointment would be the actual cyst removal. Instead, the tech told me the doctor wanted to use that visit to follow up on the "dry eyes" and eye mites, and just "assess" the cyst again before scheduling the removal. It shouldn't take three separate appointments (and three co-pays) to remove a minor cyst. After failing to reach an agreement for cyst removal to be done on my next visit, I canceled my appointment and decided I'll just find another Dr. If you want a provider who respects your time, your consent, and your wallet, I would look elsewhere. I felt "squeezed" for profit every step of the way.

I went there and saw Dr Eric Van Meter. He rushed through the exam Way too fast for me to properly…read moresee. When I told him the only vision issues I have is the common headlights glare during night vision. He then began heavily pushing surgeries... for cataract and cornea replacement!!!!!! Realy unorthodox and scary. Then they wanted me to pay over $500 out of pocket for glasses and they charged me $65 for the exam-- All of this even though they accept my insurance.

I had a great visit Parker Vision Specialist, I would recommend them highly to friends…read more Dr Matt was really good and professional. The staff was really good and professional made picking out frames fun. Many thank you to my co-workers for recommending Parker Vision Specialist. Great choice. Thank you PVS!

Billing department is unprofessional and they don't know how to submit the code to the insurance…read morecompany..... I really like my son's eye doctors but they don't know how to do billing

Wow, such wonderful customer service! My teen son really wanted to wear contacts and it's a tricky…read morething to learn at any age. They were kind, patient and encouraging. We went back a few times and they would spend time helping him learn to get them in and out. They worked around his school schedule to make sure he could learn in time for basketball tryouts. It took a few times but he would have given up if not for the wonderful staff at HD eye care!

If I could give zero stars, I would. I went in for a simple adjustment, and they ended up breaking…read moremy frames. Instead of owning up to it, they tried to hide it by just handing them back with the lens out. When I confronted them, they refused to help and actually accused me of lying, suggesting the frame was already broken when I arrived. The lack of integrity and basic customer service here is unbelievable. Avoid this place if you value your glasses.

It runs like a 1970s poorly managed small business. Icon Eyecare is a top heavy organization with…read morean inexperienced management team whereas technology is an afterthought. Unfortunately, Icon Eyecare's onboarding/training has been the least effective onboarding implementation I have ever encountered. Delays and gaps in communication during the interview and onboarding process whereas a week or more went by where I heard from no-one. The employee introduction that was sent out to introduce me to the staff wasn't about me but rather another employee. The Peter Principle appears to be in full effect at ICON Eyecare, with individuals placed in leadership roles without the requisite competencies to effectively manage teams, processes, or organizational growth. Turnover is rampant. Advancement within the organization appears to be heavily influenced by personal relationships with leadership, specifically Dr. Xxx, rather than performance-based criteria and historical data. Additionally, it was verbally shared with me by a middle manager that long-term professional success is closely tied to one's relationship with Dr. Xxx, and I opine that negatively impacts role stability and retention. Employment at Icon Eyecare hosts a very poor culture in that it is highly cliquish and gossipy, with inclusion and influence concentrated within particular groups. The mileage reimbursement rate is significantly below industry standards. 27 cents a mile will not cover wear and tear on your vehicle. With that, there is also criteria that must be met on the year and value of the car you drive in the field for Icon Eyecare. I was given instruction from my supervisor to stop driving when I hit my maximum mileage payout as the reimbursement rate was capped and I wasn't getting paid for the additional miles driven. Leadership practices at the middle-management level tend to lean toward a command-and-control (yelling and name calling included) approach, which impedes engagement, trust, and performance. It has been noted that techs do not need experience to work at Icon Eyecare as Icon will train them. The employees receive training and then leave the organization and take their new skill set where they are paid a fair wage and are respected. As a member of the growth team, I was disappointed to learn that my business cards as well as my supervisor's business cards contained an incorrect phone number for approximately eight months which directly impeded outreach and effectiveness. It is important to note that there appears to be a tight budget in that I was unable to receive current collateral to promote the business despite multiple requests. Once received the newly ordered referral forms, I realized I was provided the incorrect collateral, again, by my supervisor. The organization's extreme risk aversion to the Kickback Law compliance materially limits what a physician representative can reasonably and effectively do in the field and middle management doesn't understand the law whereas poor direction was given and a violation occurred. Organizational changes occur frequently and rapidly, often without soliciting input from those most affected, which can disrupt workflows and reduce engagement. Employees who raise concerns about ineffective policies and procedures appear to face adverse consequences from coworkers and leadership, which discourages constructive feedback and continuous improvement. In the eight months of my employment, I observed two CEOs and a Director leave the organization, all of whom appeared to be pushed out by a cliquish leadership team. This high-level turnover raises concerns about organizational stability and leadership effectiveness. Rather than investing in existing employees and internal capabilities i.e., CRM for the growth team or for an iPad in the field, the organization opted to acquire a competitor. Given existing operational challenges, this decision raises questions about capacity, strategic priorities, and oversight. My advice to future employees is to ensure that all employment-related agreements, job descriptions, and offers are documented in writing, signed by both parties and dated. In my experience, within just three months, I went from being offered a company vehicle to being offered a $1,200 monthly stipend instead, and ultimately was required to use my personal vehicle in conjunction with a mileage tracking platform and being reimbursed at .27 cents per mile. The absence of a job description and organizational chart limited clarity around responsibilities, decision-making authority, and team structure, which can affect onboarding, performance expectations, and overall operational efficiency. There appears to be limited responsiveness from senior leadership to emails from staff, which can hinder collaboration, timely problem-solving, and employee engagement.

Please come here if you want to wait over 2 hours for scheduled appointment. It will give you time…read moreto watch the employees play on their phones!! Don't worry...they won't bother you with communication.

I needed a new prescription, they gave me the wrong one twice. Doctor was frustrated and got mad at…read moreme instead of looking for solutions. I asked for a refund and they just gave me 60% of the amount. I lost 215 dollars and I'm not able to see.

I continue to get my glasses from Envision. I love their professionalism and how thorough my exam…read moreis. Plus JK has always shown me frames and Progressive lens that I needed. Upgraded to a polycarbonate after shattering a lens in my previous Eyeglasses.